Nextiva Features

Based on 1641 Nextiva reviews and verified by the G2 Product R&D team. Enables users to place phone calls over the internet.

Based on 903 Nextiva reviews and verified by the G2 Product R&D team. Enables users to place video calls over the internet.

Based on 1049 Nextiva reviews and verified by the G2 Product R&D team. Enables users to send instant messages over the internet.

Enables users to share screens over the internet. This feature was mentioned in 836 Nextiva reviews.

Based on 1161 Nextiva reviews and verified by the G2 Product R&D team. Enables multiple users to make phone or video calls over the internet at once.

Based on 1342 Nextiva reviews and verified by the G2 Product R&D team. Enables users to contact one anothers through mobile phones and landlines.

Based on 1176 Nextiva reviews and verified by the G2 Product R&D team. Offers users the option to play music for contacts who are on hold.

Based on 1241 Nextiva reviews and verified by the G2 Product R&D team. Offers users the option to set up an automated attendant to field calls and information when employees are unavailable.

Offers users a unique number that can be dialed from anywhere. 1480 reviewers of Nextiva have provided feedback on this feature.

Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365. 910 reviewers of Nextiva have provided feedback on this feature.

As reported in 904 Nextiva reviews. Allows users to download the tool along as an extension to their browser of choice.

Based on 1040 Nextiva reviews and verified by the G2 Product R&D team. Requires users download the software on its own.

As reported in 196 Nextiva reviews. Provides voice call functionality.

As reported in 178 Nextiva reviews. Provides an interface for one or more social media channels.

Includes or integrates with live chat initiaited from the company's web site. 175 reviewers of Nextiva have provided feedback on this feature.

As reported in 181 Nextiva reviews. Accepts contacts initiated through SMS or other mobile text functions.

As reported in 170 Nextiva reviews. Allows CSRs to receive and answer customer emails.

Based on 176 Nextiva reviews. Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods.

Callers can be routed to a queue or placed on hold until an agent becomes available. 175 reviewers of Nextiva have provided feedback on this feature.

Place a large or unlimited volume of calls simultaneously without diminishing the call quality. 176 reviewers of Nextiva have provided feedback on this feature.

As reported in 173 Nextiva reviews. Provides some level of analytics based on keywords and vocal tones.

Has auto dialing or predictive dialing functions for outbound use. 171 reviewers of Nextiva have provided feedback on this feature.

Includes an interactive phone menu. This feature was mentioned in 179 Nextiva reviews.

As reported in 171 Nextiva reviews. Populates CSR's screen with available customer data.

As reported in 167 Nextiva reviews. Maintains and shares information across channels and agents as the case progresses.

Based on 182 Nextiva reviews and verified by the G2 Product R&D team. Transcribes voice messages to email.

As reported in 154 Nextiva reviews. Transcribes voice messages and delivers them via text message.

Based on 145 Nextiva reviews and verified by the G2 Product R&D team. Includes a way to easily share files between users.

Based on 158 Nextiva reviews and verified by the G2 Product R&D team. Allows multi-participant phone conferences.

Based on 149 Nextiva reviews and verified by the G2 Product R&D team. Can host video conferences.

Based on 151 Nextiva reviews and verified by the G2 Product R&D team. Can be deployed as a single-tenant or multi-tenant product.

Based on 159 Nextiva reviews and verified by the G2 Product R&D team. Contains its own IP telephony system.

Based on 149 Nextiva reviews and verified by the G2 Product R&D team. Is also able to serve as contact center software.

Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history. This feature was mentioned in 169 Nextiva reviews.

As reported in 177 Nextiva reviews. Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary.

Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. This feature was mentioned in 177 Nextiva reviews.

Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes. 167 reviewers of Nextiva have provided feedback on this feature.

As reported in 162 Nextiva reviews. Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise.

Allows supervisors/managers to record and review telephone conversations of agents. This feature was mentioned in 597 Nextiva reviews.

Based on 627 Nextiva reviews. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Based on 469 Nextiva reviews. Allows inflow of requests through various digital channels such as email, social media, etc.

As reported in 669 Nextiva reviews. Allows users to access the software using mobile devices.

Provides queue management in case of increase in case/call inflow. This feature was mentioned in 587 Nextiva reviews.

Allows distribution of incoming calls to agents. This feature was mentioned in 695 Nextiva reviews.

As reported in 608 Nextiva reviews. Allows users to request a call back.

As reported in 505 Nextiva reviews. Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system.

Based on 606 Nextiva reviews. Allows automatic distribution of incoming calls to the agents.

Allow managers/supervisors to monitor calls for quality assurance purposes. This feature was mentioned in 610 Nextiva reviews.

As reported in 568 Nextiva reviews. Allows managers/supervisors to evaluate the performance of agents.

Simulates human-like speech from text inputs. 296 reviewers of Nextiva have provided feedback on this feature.

Simulates human-like speech from text inputs. This feature was mentioned in 85 Nextiva reviews.

Based on 27 Nextiva reviews. Supports incoming calls, call forwarding, transferring and conferencing.

Based on 28 Nextiva reviews. Can handle voicemail, instant messaging, screen sharing, video calls, text messages or other forms of communication for the business.

Based on 27 Nextiva reviews. Scales to add additional phone capacity in order to accommodate growth in an organization.

Integrates with business tools such as CRMs, APIs, browsers, business music and more. This feature was mentioned in 25 Nextiva reviews.

Able to connect with employee's mobile devices for further ease of access. This feature was mentioned in 27 Nextiva reviews.

Accessible from any location with wifi connection via cloud infrastructure. 27 reviewers of Nextiva have provided feedback on this feature.

Ensures security of voice communications with encryption for calls. 27 reviewers of Nextiva have provided feedback on this feature.

Based on 28 Nextiva reviews. Provides call analytics based on data such as call volumes, durations, and other metrics.

As reported in 28 Nextiva reviews. Provides virtual technical support for business communication services for improving phone performance.

Offers an automated attendant to field calls when employees are unavailable. This feature was mentioned in 27 Nextiva reviews.

As reported in 61 Nextiva reviews. Contains PBX & VoIP softphone that can be used within the VoIP business system.

Manages incoming calls with features such as call forwarding, transferring, and routing. 66 reviewers of Nextiva have provided feedback on this feature.

Supports real-time network monitoring via dashboards and alerts to identify and resolve issues. This feature was mentioned in 60 Nextiva reviews.

As reported in 60 Nextiva reviews. Enables integrations with communication and CRM platforms.

Provides compatibility with both hosted and virtual PBX solutions. 57 reviewers of Nextiva have provided feedback on this feature.

As reported in 57 Nextiva reviews. Supports SIP trunking services for local and long-distance calls.

Helps in understanding different accents, dialects, and speech patterns.

Helps to generate human-like speech responses.

Provides customizable speech speed and intonation.

Provides multiple voice options like gender, tone and style.

Allows communications to be secure and authenticated.

Aids in syncing with multiple devices.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

As reported in 12 Nextiva reviews. Capability to perform complex tasks without constant human input

Works across multiple software systems or databases This feature was mentioned in 12 Nextiva reviews.

As reported in 12 Nextiva reviews. Engages in human-like conversation for task delegation

As reported in 12 Nextiva reviews. Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input This feature was mentioned in 43 Nextiva reviews.

Based on 42 Nextiva reviews. Works across multiple software systems or databases

Based on 43 Nextiva reviews. Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting 44 reviewers of Nextiva have provided feedback on this feature.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation