Nextiva Reviews & Product Details

What I like best about Nextiva is the combination of a well‑designed solution and the people behind it. The technology itself—especially the AI‑assisted call routing—has made a real difference in improving caller experience and internal efficiency. Just as important, their team truly listened, stayed engaged, and followed through at every stage. It felt like a partnership, not just a vendor relationship. Review collected by and hosted on G2.com.

Honestly, none. The only thing i could think, is working with the customer assuming they have never seen the product, that's how i operate, but i just would love if everyone assumed i had never seen this before, and start from the very beginning. Review collected by and hosted on G2.com.

I like how easy Nextiva makes it to find extensions by name instead of memorizing numbers. The quality of the calls is pretty good, and using Nextiva is quite straightforward. Setting it up was also very easy, as all I had to do was sign in. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

Our company really likes the supervisor dashboard and the reports, which allow us to review performance and pinpoint areas to analyze productivity. Review collected by and hosted on G2.com.

Implementation of new products generally goes well, but product support after implementation can sometimes be challenging. Review collected by and hosted on G2.com.

that it works well. and i can use it on my phone Review collected by and hosted on G2.com.

That it logs me out sometimes and it hard to hear using the app Review collected by and hosted on G2.com.

I love that you can call or text and it's easy to transfer calls. Review collected by and hosted on G2.com.

Sometimes the app doesn't load, but if you refresh it's all good Review collected by and hosted on G2.com.

Ease of use, easy to train people to use Review collected by and hosted on G2.com.

Sometimes it’s hard to use on the cell phone, easier on a regular phone Review collected by and hosted on G2.com.

Fast customer service and easy to use. It does everything we need it to do. Review collected by and hosted on G2.com.

We’ve been using them for 12 years, and I’ve liked everything about the experience. Review collected by and hosted on G2.com.

I find Nextiva's platform easy to use, with a clean and intuitive interface that caters well to non-technical users. I enjoy its flexibility across mobile, desktop, and desk phones, which allows my team to connect from anywhere and makes multitasking convenient on desktop while providing traditional setup in the office with desk phones. I appreciate that setting up features like call routing, voicemail, and extensions is straightforward. The reliable call quality is a big plus, and having everything streamlined into one platform eliminates juggling multiple tools. The mobility it offers is valuable, letting me take business calls on my mobile app without using my personal number. I also like that Nextiva's customer service team is knowledgeable and responsive, even though they can sometimes take longer to respond during busy hours. Overall, the initial setup process was well-guided and quick. Review collected by and hosted on G2.com.

While Nextiva works well overall. Customer service can sometimes take longer than expected to respond, especially during busy hours. Once you connect with them help is solid. Some settings like advanced call flows or integrations are not intuitive as they could be and may require extra time to figure out. Mobile app can occasionally hiccups like delayed notifications or refresh to sync properly. Review collected by and hosted on G2.com.

I love being able to see the call history. The one-touch voicemail option is really convenient, and the easy calling feature for people on our network is great. Review collected by and hosted on G2.com.

I don’t see any downside to this. It’s been a great communication tool for our company. Review collected by and hosted on G2.com.

I like that Nextiva helps separate my personal cell phone from my business number, so when the Nextiva number rings, I know it's a business call and I can pick up accordingly. The most enjoyable thing about Nextiva is that the app works on both my iPad and iPhone, so even if I don't have my phone with me while lying in bed, the app will still ring on my iPad. This enhances the experience by allowing versatility—I'm not going to miss any calls or text messages as I still get them on my devices. Setting up Nextiva was pretty easy, and once the text messaging was approved, it was a piece of cake. Review collected by and hosted on G2.com.

The only frustrating thing so far is that sometimes the notifications that pop up on my phone and iPad aren't very user friendly. There can be a little red bubble that says there's a notification, like with a number in it, and I have trouble getting rid of that sometimes. I can't figure it out. Review collected by and hosted on G2.com.