The most helpful is all the tools you can use without even bothering the client. If you need to do some background work that won't impact the user, n-central has multiple ways to accomplish this. It has truly allowed us to become proactive rather than reactive. Review collected by and hosted on G2.com.
The biggest downside is no way to chat with the end user before initiating a remote connection. Review collected by and hosted on G2.com.



