The Vulnerabilities view is amazing as it helps us as an MSP show risks to our customers as well as uncover new opportunities. It allows us to show the customer their issues in their environment and how to better secure it. This also allows us to show our value to our customers as we can provide much more insight into their environment and how we can be more proactive. We have also have moved to MSP SSO , this has reduced the number of password reset as well made it a much better user experience. The assets view has better data that is concentrated as it has the MAC address field etc, customers enjoy this report much more also the data is much better since it using SnowFlake. We have integrated N-Central REWST and I must say the integration between each other works perfect no issues and we are accomplishing so much through automation it frees up so much for our engineers. Product support is big deal for an MSP and for my experience with N-able support is the best no other product support can touch them as they are super knowledgeable and the responses are quick and on point. They are happy to jump on a call to further investigate if needed. We had upgraded our N-Central and we had a dedicated support engineer from N-able until the end of the upgrade. Review collected by and hosted on G2.com.
Your user account needs to be MSP SSO to get the vulnerabilities and asset views which we would like to provide to customers however we want to create the customer and N-able account as they will see our organization case with support etc. We are awaiting for custom properties data to be moved to snowflake as I believe then we can use Snowflake as a single source of data which would reduce some work load on our. I would like a more in-depth Netpath as to possibly see if it is an issue on the ISP side or and environmental issue . Review collected by and hosted on G2.com.
