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Mural Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use in Mural, praising its intuitive interface and streamlined organization for collaboration. (148 mentions)
Users appreciate the effective team collaboration in Mural, enhancing visual organization and remote teamwork effortlessly. (113 mentions)
Users appreciate Mural's rich collaboration features, enabling seamless remote teamwork and easy, engaging interaction. (79 mentions)
Users enjoy the real-time collaboration features of Mural, enhancing teamwork and decision-making across distances. (76 mentions)
Users value the wide variety of specialized templates offered by Mural, enhancing collaboration and saving time during projects. (70 mentions)
Users find missing features in Mural, such as ineffective voting, cloning issues, and limited color options for sticky notes. (37 mentions)
Users find the learning curve steep with Mural, making it challenging to adapt to new features and tools. (33 mentions)
Users find Mural to be not intuitive, struggling with complex features and navigation that hinder the user experience. (27 mentions)
Users experience limited features on mobile and face export limitations, hindering overall usability and flexibility. (26 mentions)
Users experience slow performance when handling large files and using the mobile app, impacting overall usability. (23 mentions)

5 Pros or Advantages of Mural

5 Cons or Disadvantages of Mural

Mural Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Mural, and what problem is it built to solve?

Mural is a visual collaboration platform for go-to-market team alignment and decision-making. Its interactive workspace is designed to help cross-functional teams ideate, plan, and execute together using visual tools and established methodologies.

What languages does Mural support?

Mural supports 1 language: English.

What company sizes and industries is Mural the best fit for?

Positive experiences are represented across small businesses, mid-market organizations, and enterprises, with industry entries clustering around several service and business sectors.
  • Company sizes: Small businesses (50 or fewer employees), mid-market organizations (51–1,000 employees), and enterprises (more than 1,000 employees).
  • Industries: Consumer services, information technology and services, management consulting, education, and financial services.

How long does it take to implement Mural across a team?

Mural is often up and running in under a month, though reported go-live times range from less than a day to several months or longer.
Time to go live Relative frequency
Under 1 month Most common
Under 1 day Also reported
1–3 months Less common
3–6 months Less common
More than 12 months Occasional

What customer support options does Mural provide, and how do users find the overall support experience?

Mural provides support through phone, email/help desk, and chat, along with self-service resources such as FAQs and a knowledge base. The support experience is often described as helpful and responsive, though response times can feel slow when a technical issue needs quick attention.

What is the experience like for teams switching to Mural from another tool?

Switching to Mural from Miro and other collaboration tools has centered on making workshops easier to run, with a more approachable interface, reusable templates, and facilitation tools. Some transitions also reflect a desire for a simpler alternative to basic meeting tools; the trade-off can be that Mural feels less complete for specialized needs.

What features or capabilities could make Mural even more useful?

Mural could be more useful with a little more flexibility and smoother handling of complex work. Commonly requested improvements include:
  • More control over visual styling, including colors, text formatting, shapes, and connectors.
  • Better performance and navigation on large, dense boards, especially during busy collaborative sessions.
  • Clearer board and workspace organization, with more straightforward access and permission controls.
  • More capable tables, diagramming, and data import/export options for moving work between tools and formats.

Mural Reviews (1,514)

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Reviews

Mural Reviews (1,514)

View 3 Video Reviews
4.6
1,514 reviews
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OG
Otmane G.
Web Developer
Mid-Market (51-1000 emp.)
"User-Friendly Platform for Real-Time Collaboration and Screen Sharing"
5/5
What do you like best about Mural?

The platform is a great help in today’s virtual world, providing a space where everyone can stay engaged. It lets me write and share text in real time, and I really appreciate how user-friendly the interface is. Ease of use is one of my favorite aspects, and the screen-sharing feature is incredibly helpful as well. Review collected by and hosted on G2.com.

What do you dislike about Mural?

Information about the program’s components is limited, so some users may need extra time to familiarize themselves with how everything works. A proper tutorial would be helpful for getting started. Also, the undo function doesn’t seem to be working correctly. Review collected by and hosted on G2.com.

AA
Arttu A.
System Engineer
Small-Business (50 or fewer emp.)
"Fluid Digital Whiteboard with Versatile Markers for Easy Collaboration"
5/5
What do you like best about Mural?

I enjoy using the markers with my graphics tablet; it’s excellent software for collaborating and sharing ideas. I love the variety of markers because they make it easy to share concepts and discuss them with colleagues. I also really like being able to create a digital whiteboard, and the overall fluidity of the experience is my favorite aspect. Review collected by and hosted on G2.com.

What do you dislike about Mural?

A quick sharing feature that doesn’t require any permissions would be ideal. The font size options are very limited, and it would also be great to have the ability to change the colors of the images. Review collected by and hosted on G2.com.

BG
Branimir G.
Technical Lead
Small-Business (50 or fewer emp.)
"Fast AI-Powered Diagrams with Smooth Real-Time Collaboration"
5/5
What do you like best about Mural?

I’m still impressed by how quickly you can go from a blank canvas to something genuinely useful. I like that the AI-powered diagram generation gives us a solid starting point, and the real-time comments and collaboration make revisions smoother while helping reduce arguments. It also has tons of templates and keyboard shortcuts, which makes it practical and efficient for day-to-day work. Review collected by and hosted on G2.com.

What do you dislike about Mural?

It’s very intuitive, so creating a diagram or setting up a digital whiteboard only takes a few minutes. Customer support has been exceptional, and the product shows a strong commitment to security. Review collected by and hosted on G2.com.

JT
John T.
Customer Experience Manager
Small-Business (50 or fewer emp.)
"Versatile Visual Canvas That Makes Team Collaboration Effortless"
4.5/5
What do you like best about Mural?

Mural is incredibly useful as a blank canvas for developing ideas from scratch. I love how it lets the team provide feedback simultaneously, how versatile it is as an idea board, and how it helps us map an entire process like a flowchart and then adjust it to suit our needs. We can create work plans, and multiple people can collaborate at the same time. Review collected by and hosted on G2.com.

What do you dislike about Mural?

Mural is the most versatile visual communication tool I’ve used. I haven’t had any issues with it; on the contrary, it helps solve many of our problems. It fits naturally into our daily work and is just as useful for personal projects as it is for small groups and large teams. Review collected by and hosted on G2.com.

AS
Abraham S.
Product Marketing Associate
Small-Business (50 or fewer emp.)
"Easy to Use, Keeps Meetings Organized and Teams in Sync"
5/5
What do you like best about Mural?

It’s easy to use, which makes our meetings more organized and productive than ever. I like that we can integrate it with Microsoft Teams so everyone stays up to date, with board updates displayed in channels in real time. I also appreciate that it lets us delegate tasks efficiently and keep decisions recorded in one place. Review collected by and hosted on G2.com.

What do you dislike about Mural?

Overall, I’ve had a wonderful experience and honestly have nothing negative to say. We use it frequently across all departments, and it has helped bring more discipline and structure to our meetings. It also doesn’t create confusion; instead, it supports our day-to-day coordination and keeps everyone aligned. Review collected by and hosted on G2.com.

RA
Ragheb A.
Sales Manager
Mid-Market (51-1000 emp.)
"Easy, Efficient Collaboration with Smart AI Ideas and Templates"
5/5
What do you like best about Mural?

I like that we can build a complete project by bringing together everyone’s ideas. We can work simultaneously, which makes the whole process feel genuinely efficient for both organization and creation. I also love the built-in templates, how easy it is to use, and the well-organized structure. Above all, the AI features help surface ideas and perspectives that neither I nor my team had considered. Review collected by and hosted on G2.com.

What do you dislike about Mural?

Its interactivity and immediacy are its biggest advantages. I find it easy to use, the technical support is quick to respond, and overall it’s a very practical tool. I was pleasantly surprised by how simple and efficient it is. Review collected by and hosted on G2.com.

JW
Jorick W.
Sales And Marketing Intern
Small-Business (50 or fewer emp.)
"Powerful Visual Collaboration with Anonymous Voting and Rich Framework Library"
4.5/5
What do you like best about Mural?

One feature I really like is how it enables quick, anonymous voting on the best ideas directly on the whiteboard, which helps streamline decision-making. It also boasts a massive catalog of popular frameworks, empathy maps, and retrospectives. On top of that, it supports dozens of users interacting at the same time, with identifiable cursors and integrated voice chat right within the canvas. Review collected by and hosted on G2.com.

What do you dislike about Mural?

It’s one of the most powerful visual collaboration platforms on the market. I’m genuinely impressed that it also provides free educational resources and certifications to help you learn how to structure high-impact team dynamics. Review collected by and hosted on G2.com.

RM
Roosevelt M.
Software Development Engineer
Small-Business (50 or fewer emp.)
"Powerful Creative Features and Real-Time Collaboration for Teams"
4.5/5
What do you like best about Mural?

Its features have made it one of our favorite products, and I love the ability to create just about anything with it. The range of creative options really adds to its appeal, and it also offers fantastic collaboration features. I especially appreciate the real-time collaboration capabilities; it stands out as an essential tool for businesses. Review collected by and hosted on G2.com.

What do you dislike about Mural?

The toolset doesn’t offer a truly comprehensive suite of tools, and collaboration depends heavily on having a stable internet connection. I’d prefer a more modern approach overall. Review collected by and hosted on G2.com.

AB
Alvin B.
Data Analyst and Evaluation Specialist
Mid-Market (51-1000 emp.)
"Extensive Customization Makes Collaborative Sessions Easy and Engaging"
5/5
What do you like best about Mural?

I love the extensive customization options—it lets me create interactive sessions easily. It’s a platform where ideas can be tracked and actions planned together, which makes it simple to stay aligned. I also really like being able to share spaces and collaborate; it makes working together feel more stimulating and engaging. Review collected by and hosted on G2.com.

What do you dislike about Mural?

Sometimes the sheer volume of fonts can cause slowdowns, and a wider variety of sources would be beneficial. I’d also like to see a few short video tutorials to help me get started. Review collected by and hosted on G2.com.

QY
Qutaibah Y.
Associate Project Manager
Small-Business (50 or fewer emp.)
"Clean, Simple Interface with Powerful Brainstorming and Presentation Tools"
5/5
What do you like best about Mural?

I like that it’s not only a collaborative brainstorming tool, but also a high-end presentation app. I also appreciate how simple and clean the interface feels. The navigation bar makes it easy to jump straight to our latest boards, browse dozens of templates, and access rooms, which work like folders for organizing all of our work. Review collected by and hosted on G2.com.

What do you dislike about Mural?

I love everything about Mural. The implementation was very straightforward, and the learning resources at the top of the interface are excellent. They make it easy to explore and understand some of the less intuitive tools. Review collected by and hosted on G2.com.