--- title: Lucky Orange Reviews meta_title: 'Lucky Orange Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 382 reviews by the users' company size, role or industry to find out how Lucky Orange works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 382 scale: '5' date_modified: '2026-08-07' parent_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Lucky Orange Reviews **Vendor:** Lucky Orange **Category:** [Product Analytics Software](https://www.g2.com/categories/product-analytics) **Average Rating:** 4.6/5.0 **Total Reviews:** 382 ## About Lucky Orange Lucky Orange’s powerful suite of website analytics tools including website heatmaps and session recordings coupled with its Discovery AI assistant make it easy to pinpoint opportunities to optimize your website. Making sense of your website analytics has never been easier thanks to Lucky Orange’s Discovery AI. You don’t have to spend weeks figuring out how to use a new website analytics platform. Simply start asking Discovery questions about your website performance, such as which traffic source drives the most conversions, what pages have the highest visitor frustration or what do customers who don’t convert have in common. Discovery will give you answers to all of these questions and more based on actual visitor interactions with your website. It will guide you to different tools inside Lucky Orange, like dynamic heatmaps, session recordings, funnels and more, where you can see examples of these visitor interactions for yourself. This software is particularly beneficial for website owners, agencies, digital marketers, and e-commerce businesses seeking to improve their conversion rates. With over half a million websites utilizing its features, Lucky Orange serves a diverse audience, from digital agencies to small startups to large enterprises. Lucky Orange is a Shopify Plus certified partner and offers 1-click installation through Shopify It’s also available on the BigCommerce, Wordpress and Square marketplaces. The platform is designed to address specific use cases, such as analyzing user behavior, reducing cart abandonment, and optimizing website performance.One of the standout features of Lucky Orange is its Session Recordings and Dynamic Heatmaps, which allow users to visualize how visitors interact with their website. By tracking clicks, scrolls, and taps, users can pinpoint obstacles that may hinder conversions. The Optimizable Segments feature enables businesses to focus on individual visitor journeys, providing insights into the experiences of frustrated or confused users. A newly added Optimizable Segment for AI Referrals lets you quickly find sessions where visitors came to your site from popular AI search engines like Google Gemini, OpenAI's ChatGPT, Perplexity, Claude and Microsoft Co-Pilot. Additionally, Dynamic Heatmaps offer a broader perspective on overall engagement, helping businesses understand which elements attract attention and which do not. The Scroll Heatmap feature further assists in determining whether visitors are scrolling down far enough to encounter key calls to action. To combat cart abandonment, Lucky Orange integrates Surveys, Announcements and Live Chat functionality, allowing businesses to engage with visitors in real-time. If a visitor appears to be struggling, the Live Chat feature enables immediate assistance, potentially guiding them toward a purchase. The Announcements tool enhances this capability by allowing users to create pop-ups for upsell opportunities, discounts, or product reviews, fostering a more interactive shopping experience. Users can also survey customers to learn first-hand the reasons keeping them from converting. Furthermore, the Page Insights feature provides critical performance metrics for each page on a website. By highlighting visitor frustration events and user engagement levels, businesses can quickly identify bottlenecks in user experience. The activity snapshot includes essential statistics such as bounces, unique visitors, and form submissions, enabling users to compare performance over various timeframes. This comprehensive data empowers businesses to make informed decisions and implement targeted strategies for improvement. ## Lucky Orange Pros & Cons **What users like:** - Users value the **insightful analytics** from Lucky Orange, enhancing website performance and improving customer experiences effectively. (39 reviews) - Users value the **Session Replay** feature of Lucky Orange for enhancing website analysis and user experience improvement. (35 reviews) - Users commend the **easy setup** of Lucky Orange, finding it convenient and straightforward for enhancing customer engagement. (33 reviews) - Users find the **heatmap feature** in Lucky Orange invaluable for understanding customer behavior and improving user experience. (33 reviews) - Users love the **ease of use** of Lucky Orange, providing clear insights into customer behavior without complexity. (32 reviews) - Users value the **user behavior tracking** features of Lucky Orange, gaining insights to enhance website interactions effectively. (31 reviews) - Helpful (24 reviews) - Users value the **immediate user insights** from Lucky Orange, enhancing their ability to optimize website performance effectively. (24 reviews) - User Interface (23 reviews) - Analytics (22 reviews) **What users dislike:** - Users face **recording issues** with navigation, data loading, and playback options, leading to a frustrating experience. (14 reviews) - Users find Lucky Orange **too expensive** for small businesses and beginners needing essential customer insights. (12 reviews) - Users are frustrated by the **limitations of the free plan** , restricting functionality and data retention capabilities. (10 reviews) - Users highlight **plan limitations** with Lucky Orange, especially regarding unexpected tier upgrades and restrictions on free plans. (10 reviews) - Users experience **slow loading times** for the heatmap feature, impacting their overall satisfaction with Lucky Orange. (9 reviews) - Loading Issues (8 reviews) - Session Management (8 reviews) - Technical Issues (8 reviews) - Users face **dashboard issues** with recording functionality, leading to incomplete recordings and misrecognition of visitors. (7 reviews) - Filtering Issues (7 reviews) ## Lucky Orange Reviews ### 1. Indispensable for Improving Real-Time Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Aurore . **Reviewed Date:** October 29, 2025 **What do you like best about Lucky Orange?** I have been using Lucky Orange for about a year to track the performance of my e-commerce site, and I find this platform really useful on a daily basis. I particularly appreciate the simplicity of installing Lucky Orange with Shopify, thanks to an ultra-intuitive connection, which greatly facilitates the initial setup. The tool allows me to track traffic and actions on my site in real-time, with the valuable ability to see what users are doing, what actions they are taking, and whether they are initiating or completing purchases. This helps me make informed decisions about improving pages and user experience. Lucky Orange offers a real-time view of carts containing items, as well as information on the purchase process, which is particularly valuable for adjusting my strategies and optimizing my business. I also find that the real-time tracking feature is extremely useful for instantly visualizing user interactions on the site. Finally, I am very satisfied with the tool, which is already ultra-complete according to my experience, which is reflected in my recommendation of 10 out of 10 for Lucky Orange. **What do you dislike about Lucky Orange?** I find that a possible improvement could be to add the feature of seeing the number of users by geographic area in real-time, similar to what Google Analytics offers. **What problems is Lucky Orange solving and how is that benefiting you?** I find that Lucky Orange allows me to track traffic and actions on my e-commerce site, which helps me improve the pages and navigation, thus optimizing the user experience. **Official Response from Will Daniels:** > Thanks for leaving us such a thorough review! Using Lucky Orange to analyze your customers is a great way to make meaningful changes on your store that improve conversions and your customer experience. Again, we appreciate your review, and we're here should you need anything else! Cheers - Will from Lucky Orange ### 2. Effortless Setup, Insightful Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** napapsorn k. | Real Estate Investor **Reviewed Date:** October 22, 2025 **What do you like best about Lucky Orange?** I have been using Lucky Orange for a month to track my website, primarily to observe customer behavior as they enter the site. I find setting up the software incredibly easy, as it only takes a minute, which is very convenient. I particularly appreciate the powerful video recording feature that allows me to analyze customer behavior in-depth, enabling me to make necessary adjustments to my website to improve its conversion rate. This feature is one of my favorites on the platform and is a key reason I would choose to purchase and use Lucky Orange again in the future. Additionally, I believe Lucky Orange provides better data and more comprehensive video recordings compared to other tools such as Microsoft Clarity, which, although free, does not perform as well. Despite being new to Lucky Orange and still learning its capabilities, I can confidently give it a high recommendation with a score of 10. **What do you dislike about Lucky Orange?** I find that the video recording feature does not record the whole interaction, which limits its utility. While Lucky Orange records better data, I am limited by this incomplete recording. **What problems is Lucky Orange solving and how is that benefiting you?** I use Lucky Orange for video recordings to analyze customer behavior on my website, allowing me to make improvements and boost my conversion rate efficiently. **Official Response from Will Daniels:** > Thanks for leaving us such a thorough review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. As for your feedback on the session recordings, please send an example to support@luckyorange.com so we can take a look and try to find a solution. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Will from Lucky Orange ### 3. Easy Setup and Clear Customer Activity Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Evan K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Lucky Orange?** It’s easy to install and use, and it lets me view customer activity on my website so I can better analyze how everything is functioning. **What do you dislike about Lucky Orange?** I’d really like it if the app automatically deleted sessions that are only 1–5 seconds long, since they’re of little use. Instead, it could simply record how many sessions are under 5 seconds as data. **What problems is Lucky Orange solving and how is that benefiting you?** Seeing where my website is not optimized **Official Response from Will Daniels:** > Thank you for your review! Being able to see what visitors do and experience on your site can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange ### 4. Feature-Rich, User-Friendly, and Cost-Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Daren F. **Reviewed Date:** February 02, 2026 **What do you like best about Lucky Orange?** I use Lucky Orange for its chat functionality, heatmaps, customer experience recordings, and tracking the sources of leads. I like that it provides all these tools at a reasonable price. It's reliable, user-friendly, and well-designed. The support team is quick to help find solutions on the rare occasions I've had an issue. The initial setup was very easy. **What do you dislike about Lucky Orange?** I can't think of anything that I dislike about it. **What problems is Lucky Orange solving and how is that benefiting you?** I use Lucky Orange to chat on our website, analyze heatmaps, record customer experiences, and track leads. It helps us interact with customers, troubleshoot website issues, and attribute ROI effectively. **Official Response from Will Daniels:** > These are words we love to hear! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Again, we appreciate your review, and we're here should you need anything else! Cheers - Will from Lucky Orange ### 5. Heatmaps I Love for My Website **Rating:** 5.0/5.0 stars **Reviewed by:** Mitchell T. | head of ecommerce & marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about Lucky Orange?** the heatmaps for my website which allow me to accurately strategise **What do you dislike about Lucky Orange?** the cost is quite high considering the traffic we have **What problems is Lucky Orange solving and how is that benefiting you?** It’s helping us better understand our users and their behavior, and it’s giving us clearer insight into how they interact with the product. **Official Response from Will Daniels:** > Thank you for your review! Seeing exactly what your visitors and customers do and experience on your website through Heatmaps can make all the difference in improving your website and growing your business. Again, we appreciate your review, and we're here should you need anything else! Cheers - Will from Lucky Orange ### 6. Indispensable for web behavior analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Magnus P. **Reviewed Date:** January 29, 2026 **What do you like best about Lucky Orange?** I like that I can observe how users change on the website. I see how users behave, where they come from, and where they particularly look. This allows me to improve my website. The initial setup process of Lucky Orange was simple, and I have experienced good results from switching from Google Ad Space to Lucky Orange. **What do you dislike about Lucky Orange?** Nothing at all **What problems is Lucky Orange solving and how is that benefiting you?** I use Lucky Orange to observe customer behavior on the website, where they come from, and how many visitors we have. This helps to improve the website based on user behavior. **Official Response from Will Daniels:** > Thanks for taking the time to leave us a review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Will from Lucky Orange ### 7. Easy Setup, Essential for Rage Click Analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Lucky Orange?** I like tracking site traffic, growth, rage events, and site referral sources with Lucky Orange. Rage clicks is a feature that stands out to me. The initial setup was easy, and I would recommend Lucky Orange, especially when making changes to the site. **What do you dislike about Lucky Orange?** Nothing comes to mind, could always be less expensive. **What problems is Lucky Orange solving and how is that benefiting you?** I use Lucky Orange for tracking site traffic, analyzing growth, and identifying rage events. It helps me gain general knowledge about site traffic and understand what triggers rage clicks. **Official Response from Bradley Friedman:** > Thanks for your review and feedback! Whether it’s our features or the insights they provide, we love that we’ve been able to impress you with our technology! Heatmaps are our favorite tool too. Regarding your comment about pricing: we understand your frustration with pricing, which is why we offer a free plan that includes access to all 20+ features in Lucky Orange. Our tool continues to evolve to bring you more value through new features released over the past year, including multiple question surveys, optimizable segments, an Optimizely integration and more. We genuinely value any feedback you may have, so please feel free to reach out to us at support@luckyorange.com, referencing this review, to start a conversation. Once again, thank you for your review. If there is anything we can assist you with, don’t hesitate to let us know. Cheers - Bradley from Lucky Orange ### 8. My favorite color & My new favorite software **Rating:** 5.0/5.0 stars **Reviewed by:** Grace N. | Head of Product Testing, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2025 **What do you like best about Lucky Orange?** We are super excited about tracking individual website visitor behaviors. It is easy to see what pages users are visiting and getting stuck on. The software is super intuitive, easy to use, and easy to setup. Checking the heat maps to see where users click or scroll to is great to changing our website pages. Adding a chat feature to the website is great, especially with so many automations to create. **What do you dislike about Lucky Orange?** I am struggling with creating custom events but am in touch with the support team! I wish I could create a form in the pop-up where users could input their email to go to their profile. I wish I could connect this to Brevo and/or Meta too. **What problems is Lucky Orange solving and how is that benefiting you?** With Google Analytics, we were able to see what "all" users were doing on the website but could not see what "every" user was doing. Lucky Orange is allowing us to dive into each visit to see where our website needs to improve. **Official Response from Will Daniels:** > Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. And we agree, using Lucky Orange with Google Analytics is a great way to complete the picture of that customer journey. Again, we appreciate your review, and we're here should you need anything else! Cheers - Will from Lucky Orange ### 9. Heat Map Tracking Delivers Powerful Insights Instantly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2025 **What do you like best about Lucky Orange?** The heat map tracking is the reason we signed up for the tool – and what we like best. It helps us make real-time decisions about how users are interacting with our website, what they're clicking, and (even more importantly) what they're not clicking. **What do you dislike about Lucky Orange?** Hitting session limits is frustrating, particularly because we're not a large or enterprise level site, so it seems like for what we pay, we should be able to gather more data each month. **What problems is Lucky Orange solving and how is that benefiting you?** Before, we knew how many people visited our website (Google Analytics) and whether they completed a goal (schedule service). But we had no idea how they behaved while using our website, where they spent most of their time, or what features were most compelling to them. **Official Response from Will Daniels:** > Thank you for your review! Seeing exactly what your visitors and customers do and experience on your website through heatmaps can make all the difference in improving your website and growing your business. Our integration with Google Analytics is a great way to see a complete picture of how visitors are interacting with your site. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Will from Lucky Orange ### 10. Intuitive Interface and Precise Analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Pau R. **Reviewed Date:** February 05, 2026 **What do you like best about Lucky Orange?** I really like the interface of Lucky Orange. I also appreciate the heat map because it helps me understand where customers are going and the exit points on my website. Additionally, the initial setup was very easy when using Shopify. **What do you dislike about Lucky Orange?** precio **What problems is Lucky Orange solving and how is that benefiting you?** I use Lucky Orange to track customers and their buying behavior, improving my website. Resolve the tracking and data visualization, helping me identify where customers are heading and the points of exit. **Official Response from Will Daniels:** > Thank you for your review! Seeing exactly what your visitors and customers do and experience on your website through heatmaps can make all the difference in improving your website and growing your business. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Will from Lucky Orange ### 11. Boosted Conversions and Simplified Visitor Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Kamal P. **Reviewed Date:** December 05, 2025 **What do you like best about Lucky Orange?** I appreciate using Lucky Orange for its ability to help with customers solving questions and converting sales. I like that it offers features needed to improve our page and supports conversions. The calling feature or booking a meeting stands out, although it requires going to a different window to call. Lucky Orange's setup was very easy, which I found convenient. **What do you dislike about Lucky Orange?** I don't like that we have to go to a different window to call. **What problems is Lucky Orange solving and how is that benefiting you?** Lucky Orange helps solve customer queries, converts sales, and tracks visitors. It has all the features we needed to improve our page and is advantageous over Freshchat, which didn't help with reporting. **Official Response from Will Daniels:** > Thanks for taking the time to leave us a review! Being able to see what visitors do and experience on your website can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else! Cheers - Will from Lucky Orange ### 12. Excellent conversion optimization and customer analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Kaan . **Reviewed Date:** February 18, 2026 **What do you like best about Lucky Orange?** I like the recording feature and the 10x display feature in Lucky Orange. These features allow me to see very efficiently when customers drop off. Overall, I find everything about Lucky Orange great. **What do you dislike about Lucky Orange?** I find that for the purpose Lucky Orange is supposed to fulfill, everything is perfect. **What problems is Lucky Orange solving and how is that benefiting you?** I see when the customers drop off, which is very time-efficient with the recording function and the 10x display function. **Official Response from Will Daniels:** > These are words we love to hear! Seeing exactly what your visitors and customers do and experience on your website through session recordings can make all the difference in improving your website and growing your business. Please let us know if you need anything! Cheers - Will from Lucky Orange ### 13. Excellent Visitor Monitoring for Our Website **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2026 **What do you like best about Lucky Orange?** Website monitoring our visitors on our website. **What do you dislike about Lucky Orange?** It's actually easy to understand. But sometimes it can be a little tricky to use at first. **What problems is Lucky Orange solving and how is that benefiting you?** Visitor tracking **Official Response from Will Daniels:** > Thanks for taking the time to leave us a review! Being able to see what visitors do and experience on your website can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else! Cheers - Will from Lucky Orange ### 14. Love Seeing Customers Browse My Site in Real Time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Lucky Orange?** get to actually see customers browsing my site **What do you dislike about Lucky Orange?** a bit jumpy - seems a bit unnatural to me **What problems is Lucky Orange solving and how is that benefiting you?** trying to bring down bounce rate **Official Response from Will Daniels:** > Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your site and gain that valuable feedback to improve things like bounce rate. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Will from Lucky Orange ### 15. Insightful Analytics with Room for Free Plan Growth **Rating:** 3.0/5.0 stars **Reviewed by:** Arijeet . **Reviewed Date:** February 11, 2026 **What do you like best about Lucky Orange?** I like the heat map feature in Lucky Orange because it lets me see how customers behave. **What do you dislike about Lucky Orange?** I don't like the limitations on the free plan. Just make it so I can do more things. **What problems is Lucky Orange solving and how is that benefiting you?** Lucky Orange consolidates everything into one spot, making it easier for me to find things. The heat map shows me how customers behave. **Official Response from Will Daniels:** > Thank you for taking the time to share your feedback! We're thrilled to hear that you're finding value in our heatmap feature and that Lucky Orange is helping you understand customer behavior while keeping everything consolidated in one place. I wanted to clarify something about our free plan that might be helpful — all of Lucky Orange's features are available on the free plan, including heatmaps, session recordings, live view, surveys, announcements, and more. The only limitations are the number of session recordings you receive per month and access to our AI-powered Discovery feature. This means you already have access to do quite a bit more than you might realize! That said, we completely understand wanting more session recordings and AI capabilities. We designed our free plan to give teams a genuine opportunity to experience the full Lucky Orange toolkit, and we're always evaluating how to provide the best value at every tier. We'd love to learn more about what specific features or capabilities would make Lucky Orange even more valuable for you. If you're open to it, our team would be happy to discuss your needs and help ensure you're getting the most out of the platform. Just respond to our most recent email that we sent you or you can reach out directly to support@luckyorange.com. Best Regards - Will from Lucky Orange ### 16. Intuitive UI and Effortless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Alec G. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Lucky Orange?** Intuitive UI with an easy integration process. very reasonable price. Lots of features. **What do you dislike about Lucky Orange?** Nothing seems to be an issue up until now. **What problems is Lucky Orange solving and how is that benefiting you?** We use it mainly for session replays, which allows our support staff to observe and address any issues our customers might encounter on our platform. **Official Response from Will Daniels:** > Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Will from Lucky Orange ### 17. Game-Changer for Understanding Website Visitor Behavior **Rating:** 5.0/5.0 stars **Reviewed by:** Camrin P. | Founder & Digital Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Lucky Orange?** Lucky Orange gives me a crystal-clear view of how users interact with my website. The session recordings and heatmaps are incredibly helpful for identifying where visitors drop off or get stuck. I love the live chat feature too—it lets me proactively engage with users in real-time. The dashboard is intuitive, and I was able to get meaningful insights within minutes of setting it up. **What do you dislike about Lucky Orange?** There is nothing I dislike about the software so far. **What problems is Lucky Orange solving and how is that benefiting you?** We needed a better way to understand why users weren’t converting—not just how many weren’t. Traditional analytics showed the drop-off points, but Lucky Orange helped us actually see what users were doing through session recordings and heatmaps. We’ve spotted confusing layouts, broken form fields, and drop-off points we never would’ve caught otherwise. As a result, we’ve been able to make smarter UX decisions, improve conversion rates, and provide clearer paths for our visitors—all backed by real behavior data. **Official Response from Will Daniels:** > Thanks for leaving us such a thorough review! Being able to see what visitors do and experience on your website can make all of the difference in improving the customer experience and your conversions. Love that Lucky Orange continues to play a crucial role in the growth of your website and business. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Will from Lucky Orange ### 18. The best Software for curating customer experiences to increase conversion rates. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Lucky Orange?** Lucky Orange provides one of the best session recording software, I've ever tried. It's incredibly easy to implement since you don't need to know any coding skills, it's simply a matter of pressing a few buttons here and there then you have access to customer insights such as session recordings, where the customer spent the majority of their time on the website, where the customer was clicking on the page etc. I use lucky orange every day to look for any possible tweaks and problems that I could deal with to make my customer's experience more smooth and increase the likelihood of conversion. Integrating the app with shopify was a walk in the park. The customer Support was also incredibly helpful if I had any issues with the app. All in all, Lucky Orange gives me more control over my data and allows me better insights as to how my customers interact with my store. **What do you dislike about Lucky Orange?** Lucky Orange is a bit pricey even for beginners who arguably need feedback/ customer insights the most given they still need to test and provide a proof of concept for their idea. **What problems is Lucky Orange solving and how is that benefiting you?** I was always unsure of how my customers interacted with my website, I needed to know where they were spending the majority of their time and whether or not I could improve that experience. So Lucky Orange was incredibly helpful in ensuring that my customers were spending the right amount of time in the places that I wanted them to spend the most amount of time in. Consequently, this led to insights that I would likely have never had. **Official Response from Will Daniels:** > These are words we love to hear! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Thanks again for your review, and don't hesitate to reach out with any questions. Cheers - Will from Lucky Orange ### 19. Insightful Analytics That Drive UX Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Linsay P. | E-commerce & Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Lucky Orange?** Getting insights on website activity that can be used to pinpoint areas of improvement for UX **What do you dislike about Lucky Orange?** Not having access to the full breadth of tools with a lower-priced subscription. **What problems is Lucky Orange solving and how is that benefiting you?** Elements of UX that we may have ignored without using the tool that affected our website performance and/or abandoned cart rate. **Official Response from Will Daniels:** > Thank you for your review! Being able to see what visitors do and experience on your site can make all of the difference in improving the customer experience and your conversions. Regarding your feedback on not having access to all of the tools, each of the Lucky Orange plans include the full suite of tools and features, including our free plan. If you were having trouble with a particular feature, please reach out to support@luckyorange.com or respond to the email we sent you recently and we are happy to assist. Again, we appreciate your review, and we're here should you need anything else! Cheers - Will from Lucky Orange ### 20. Great for loss prevention and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Kristina P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Lucky Orange?** I have had issues with bots in the past. Lucky orange has helped me to identify them and it also assisted me with fixing issues on my website with the session recording abilities that it has so that I can make the changes to my site; ultimately improving my clients overall experience. **What do you dislike about Lucky Orange?** Not much to say. I have noticed that the session may not load during some sessions. However, I do have other apps that may be the cause of this, as it redirects most locations. **What problems is Lucky Orange solving and how is that benefiting you?** It is solving the issues that I had with understanding the ease of use for my site and it has assisted in prolonging my sessions for key sales. **Official Response from Bradley Friedman:** > We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business, especially in spotting hackers or spammers. Thanks for this five-star review, Kristina! Always here if you need anything from our team. Cheers - Bradley from Lucky Orange ### 21. Interesting tool to understand users **Rating:** 4.5/5.0 stars **Reviewed by:** maija R. | Digital Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2025 **What do you like best about Lucky Orange?** To understand how the visitor moves, where they click, and which pages perform best. **What do you dislike about Lucky Orange?** It’s sometimes difficult to follow where the visitor moves in the recordings from the timeline tab. **What problems is Lucky Orange solving and how is that benefiting you?** Which elements are clicked the most, or which product categories gain the most visibility among visitors when they use the online store. **Official Response from Will Daniels:** > Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Regarding your feedback related to understanding how visitors move within the recordings, please reach out to support@luckyorange.com, and we can hop on a quick call and walk you through this. Again, we appreciate your review, and we're here should you need anything else! Cheers - Will from Lucky Orange ### 22. Powerful Site Monitoring **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2025 **What do you like best about Lucky Orange?** This is a powerful tool for monitoring your site's performance and collecting important metrics that can help you enhance your user experience. **What do you dislike about Lucky Orange?** I think the trial period should be extended to at least 21 days. This is a complex tool with numerous features, and it takes time to really explore and understand everything it offers. **What problems is Lucky Orange solving and how is that benefiting you?** This tool helps me see things from the user's perspective, making it clearer what works well and what doesn't. I find it essential to recognize how your mind processes information when you visit a website for the first time. **Official Response from Will Daniels:** > Thank you for your review! Love to hear that Lucky Orange insights gave you that front row experience to show you how visitors use your website. Again, we appreciate your review, and we're here should you need anything else! Cheers - Will from Lucky Orange ### 23. Excellent tool and Superior Support **Rating:** 5.0/5.0 stars **Reviewed by:** Tamara F. | Sr. Ecommerce Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2025 **What do you like best about Lucky Orange?** I love that Lucky Orange is very easy to use and understand. The interface is very user friendly and offers a lot of features. It is not often that we need to contact support, but when we do they are very responsive and provide great answers. I also love the "Watch" feature where you can view session recordings and see what a user is actually doing on the site. It is very helpful for troubleshooting issues with our own customers and understanding customer behavior on the site. **What do you dislike about Lucky Orange?** While I love having the session recordings, they can be tedious to watch and I wish they had options for rewind and fast forward or to jump ahead 10 seconds or so. Or even the ability to use a slider bar to move to a specific spot in the recording. Sometimes it is very difficult and tedious to see what exactly a customer is clicking on or doing with the recordings. A better way to move around within a recording would be nice. I also wish the Chat would leave me logged in and available even if I am not on the active window. I am one person and I do a lot of things and can't be waiting on that window for a chat to come in all the time. **What problems is Lucky Orange solving and how is that benefiting you?** We track daily site visits & rage clicks to identify if something new we're implementing is causing any frustration with our customers. We also use the heatmaps to find out if customers are using new features we've implemented or to see if they are using the search box or product categories to find products more often. This helps us understand where we need to prioritize our time. We also use the communication features to encourage customers to sign up for our email list or identify if they are getting confused in an area and then point them in the right direction. We also use the Chat feature, but wish it didn't time out so quickly. **Official Response from Will Daniels:** > Thanks for leaving us such a thorough review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Our 20+ features truly are invaluable when it comes to optimizing your website! Regarding your feedback on the session recordings, we do have a slider where you can move forward or rewind recordings. You can also speed up the recordings if you would like as well. I included a resource here that has a video outlining some of the different things you can do within the session recordings tool. Of course if you have questions, please just reach out to support@luckyorange.com and we are happy to help! Thanks again for your review, and don't hesitate to reach out with any questions. Cheers - Will from Lucky Orange ### 24. Responsive customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Addison M. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Lucky Orange?** We are new to Lucky Orange and wanted to get the most out of a few months of data. We requested an onboarding call, and Jordan shared some helpful tips for getting started. We have a BigCommerce website, and the app integrates seamlessly with our platform. While we are new to the platform and have not used it much yet, it seems to be very straightforward and gives good data about our customer habits and pain points. **What do you dislike about Lucky Orange?** With our budget, we are not able to get a full month of data before we hit the visitor cutoff. **What problems is Lucky Orange solving and how is that benefiting you?** Shows us how shoppers are interaction with our store elements, what content helps convert, and what processes need to be improved to get conversions or reduce pain points. **Official Response from Will Daniels:** > Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your site and gain that valuable feedback. Thanks again, and don’t hesitate to reach out if you need anything! Cheers - Will from Lucky Orange ### 25. Lucky is to say it mildly!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Cindy S. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Lucky Orange?** Loved all the features and how easy the platform is to navigate **What do you dislike about Lucky Orange?** Too expensive for the average small business owner **What problems is Lucky Orange solving and how is that benefiting you?** We are using Lucky Orange to see what parts of our website are the most active and if customers are interested in certain products/ **Official Response from Bradley Friedman:** > We’re lucky to have users like you! Thank you for your review, Cindy. We're thrilled that you’ve been able to use our heatmaps to make such a valuable impact on your website. Lucky Orange is the perfect solution for website optimization. Regarding the free plan, we appreciate the budget constraints that can come with running a small business, which is why we offer a free plan to get valuable insights at no cost. Lucky Orange offers a full suite of conversion rate optimization tools that scale with you in pricing as your business grows. Thanks again for your review, and don’t hesitate to reach out should you need anything! Cheers - Bradley from Lucky Orange ### 26. Lucky Orange Amazing Marketing Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda S. | Self-Employed, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Lucky Orange?** I love using Lucky Orange's heat maps to see how website visitors interact with web pages so that I can determine if pages are structured optimally, etc. **What do you dislike about Lucky Orange?** Not really too much to dislike - if I run into a problem, their awesome customer support team helps asap. **What problems is Lucky Orange solving and how is that benefiting you?** It helps me identify where people get stuck on certain web pages, what they're clicking on, what they're reading vs skipping over, etc. **Official Response from Will Daniels:** > Thank you for your review! Learning the pain points your customers are having and being able to quickly address them is invaluable. Again, we appreciate your review, and we're here should you need anything else! Cheers - Will from Lucky Orange ### 27. This software helped us identify engagement with our home page! **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew W. | founder, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Lucky Orange?** We loved seeing how customer behaved on our home page, we learned about our mistakes in design and placement. Very helpful! **What do you dislike about Lucky Orange?** We didn't know how to best use it at first. Not have a UX person one the team meant we had to figure it all out on our own. **What problems is Lucky Orange solving and how is that benefiting you?** Understanding true customer behavior on our website was really helpful in layout and design. **Official Response from Will Daniels:** > Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Regarding your feedback about first getting started, we are always happy to hop on a demo call and show you a few things. Just reach out to support@luckyorange.com and we can set something up! Again, we appreciate your review, and we're here should you need anything else! Cheers - Will from Lucky Orange ### 28. Insightful Customer Tracking, But Recording Accuracy Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Fine Art | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Lucky Orange?** I like that I can see what customers are doing on the site. This allows me to be proactive in fixing issues and in making changes that benefit conversions. **What do you dislike about Lucky Orange?** Sometimes the recordings do not show what the customer sees. Sometimes things are not formatted properly and there are errors. **What problems is Lucky Orange solving and how is that benefiting you?** It's helping me make decisions based on customer behavior on my website. It's been a great tool for improving site conversions, site design and user friendliness. **Official Response from Will Daniels:** > Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Regarding your feedback on session recordings not always formatted properly, please send any examples to support@luckyorange.com and we are happy to take a look for you. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange ### 29. Real insights into what people actually do on our site **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Lucky Orange?** It shows what’s actually happening — not what you think is happening. We used it to monitor a full site migration and track how users moved through the new layout. It’s also helped us decide what products to add first to our Year Make Model app. We have thousands of SKU's so knowing what to focus on is useful. The heatmaps, session recordings, and live view are great. You see where people click, get stuck, or drop off — which makes decisions about what to tweak or update easier. It was easy to install, doesn’t slow the site, and works perfectly with Shopify. **What do you dislike about Lucky Orange?** I’d rather land straight on the dashboard — the overview isn’t that useful for how I work. I want to get straight into the stats and recordings. One more thing, is I would like to pin it to my apps menu but couldn't work out how to do that. Not a biggy though. **What problems is Lucky Orange solving and how is that benefiting you?** It's helps us see exactly how our customers use the site so we can fix what’s broken, boost conversions, and make better decisions fast. **Official Response from Will Daniels:** > Thank you for your review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Regarding your feedback on landing on the dashboard, I have passed this feedback along to our team. Again, we appreciate your review, and we're here should you need anything else! Cheers - Will from Lucky Orange ### 30. See exactly what your website visitors are doing in a clear an unbiased manner **Rating:** 5.0/5.0 stars **Reviewed by:** JL P. | President and Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2025 **What do you like best about Lucky Orange?** Lucky Orange records visitor sessions and keeps track of multiple visitors. It's genuinely insightful to be able to see exactly what your visitors are seeing, reading, scrolling past, and clicking. We can always do our own in-houses test but they just aren't the same. There is always bias when someone is asking you questions or standing over your shoulder reviewing what you click. Lucky Orange is better because it's transparent and the customer or tester has no idea you can view their session making it a true valid live interaction. Lucky Orange was surprisingly easy and straightforward to install and configure. It provides me with more feature than I'll ever use or need. Their customer support it very responsive which in today's world means a lot. I love their daily email reports so I can keep a tab on everything without having to login and review sessions each day. What else can I say? There's heatmaps, surveys, analytics, and more. If you want all the details, sign up and test it yourself. I arrived here because a friend recommended it and their guidance was spot on. Exactly what I'm now also sharing here. **What do you dislike about Lucky Orange?** I don't like that some sessions can be blocked by ad blockers but that isn't Lucky Orange's fault and just the nature of things. It's worth mentioning although it isn't substantial. You'll capture so much information from all the other visits that this is a moot point. Lucky Orange does pick up a lot more sessions than their competitors so if this is a concern, understand that no one else is doing it the same or better. This is the best. **What problems is Lucky Orange solving and how is that benefiting you?** Seeing exactly how our visitors and customers interface with our website and navigate the options presented to them. It allows us to see what is and is not used. We can adjust the navigation options presented and see what is and isn't effective. Move effective navigation converts into better more qualified sales which yields happier repeat customers. No one likes to be frustrated when going through a website. **Official Response from Will Daniels:** > Wow! It sounds like you have been able to dive into your Lucky Orange data and find the insights you need to improve your site! Being able to see what visitors do and experience on your website can make all the difference in improving the customer experience and your conversions. Thanks again for the thorough review and don't hesitate to reach out with any questions! Cheers - Will ### 31. Know where your users are going **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Lucky Orange?** Being able to review based on type of device helps break down other analytics to even more detail. For example, if 50% of your traffic is coming from Mobile - you can view the user activity for mobile specifically and see exactly what they are doing vs desktop. This is huge for testing and improvements. **What do you dislike about Lucky Orange?** While pulling the heat maps has improved, being able to view 100% of the traffic during a time period would be helpful. **What problems is Lucky Orange solving and how is that benefiting you?** The question of "what are the users doing when they open this page?" is answered by reviewing the users' recordings. This remains true and consistent helping us make changes and then see in real time if the users are going there and interacting as intended. **Official Response from Bradley Friedman:** > We love that Lucky Orange has shown you what people are doing while they’re on your website. Watching session recordings gives you such an incredible peek into what your visitors are really doing, and that can make all the difference. Thanks for your review, and we’re here should you need anything! Cheers - Bradley from Lucky Orange ### 32. User Purchase Journey Optimization Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Elena W. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2025 **What do you like best about Lucky Orange?** 1. It provides free plan for startups and small business. 2. The heatmaps function enable store operations to know the whole website and each page browsing experience and set AB tests for optimization. 3. The visitor section allows store owners and operations to know each visitor behavior with a recording function. **What do you dislike about Lucky Orange?** I hope Lucky Orange Team could optimize the recording function for visitors experience. Here are some issues I will meet: 1. For some visitors, the recording is not complete and always cut off for unknown reason. 2. For the same visitor, the tool will recognize the visitor as two and record separately. And under this case sometimes we can't tell and this will be misunderstood. **What problems is Lucky Orange solving and how is that benefiting you?** For my ecommerce business, Store conversion funnel when each visitor takes a look at your store is essential. Lucky Orange Heatmaps and Visitor analytics will help us to recognize the issues and optimize the whole purchase experience to improve the e-commerce conversion rate. There is one example, I received 0 orders for 2 months but we can't tell what happened for quite a long time. With Lucky Orange tool help I finally got to know that except our side the pictures on the page are invisible when most customers visit our store. And that is when we position the issue and fix the bug. **Official Response from Will Daniels:** > Thanks for leaving us such a thorough review! Being able to see what visitors do and experience on your site can make all of the difference in improving the customer experience and your conversions. Regarding your feedback on the recordings, please send a few examples to support@luckyorange.com and we will be happy to take a look and see if we can help troubleshoot this particular issue. Again, we appreciate your review and we are here should you need anything else! Cheers - Will ### 33. Blown away **Rating:** 5.0/5.0 stars **Reviewed by:** Petr K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2025 **What do you like best about Lucky Orange?** I've been using Lucky Orange and similar tools for a while, but in a very basic way. After hopping on a call with Jordan, I feel a lot more confident using the software and have insight and real world application ideas for using it in my business. Jordan was amazing, answered all my questions and super knowledgable. Thank you again for your time! **What do you dislike about Lucky Orange?** There is nothing I dislike about lucky orange. There are a couple of tech issue we are currently facing but the support team is on it and Jordan was a great help too. **What problems is Lucky Orange solving and how is that benefiting you?** We are a CRO agency so tools like Lucky Orange are vital to our success. **Official Response from Will Daniels:** > These are words we love to hear! Our team is always here to help, and we’re thrilled we were able to impress you with both of our support and technology. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Will from Lucky Orange ### 34. Insightful analytics with minimal setup. **Rating:** 4.0/5.0 stars **Reviewed by:** Matt N. | Digital Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Lucky Orange?** Lucky Orange makes it incredibly easy to visualize how users interact with our site through heatmaps, session recordings, and live chat. Setup was fast, and the UI is intuitive, making it easy for our whole team to access insights without needing technical support. **What do you dislike about Lucky Orange?** Occasionally, session recordings lag or fail to load, and filtering options could be more robust when trying to drill down into specific behavior patterns. **What problems is Lucky Orange solving and how is that benefiting you?** Lucky Orange helps us identify friction points in our user experience by showing exactly where users click, scroll, or drop off. The real-time session recordings and heatmaps give us the insights needed to make fast, informed improvements that directly boost engagement and conversions. **Official Response from Will Daniels:** > Thank you for your review! Using Lucky Orange to analyze your customers is a great way to make meaningful changes on your site that improve conversions and your customer experience. Regarding your feedback on the session recordings and the filters, please reach out to support@luckyorange.com and we can take a look at those recordings and provide some workarounds for the filters to make sure you can drill down to those visits you want to see. Thanks again for your review, and don't hesitate to reach out with any questions. Cheers - Will from Lucky Orange ### 35. Software perfect for finding bottlenecks in customer pipeline **Rating:** 5.0/5.0 stars **Reviewed by:** Will H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Lucky Orange?** Incredibly helpful for reviewing customers who have added products to cart and not purchased, or who have purchased. Helps to figure out bottlenecks in the customer journey, issues with the site, areas to put promotions, if pop-ups are too aggressive etc. **What do you dislike about Lucky Orange?** No real downsides, the free plan is enough to do basic research with anyways. **What problems is Lucky Orange solving and how is that benefiting you?** Lucky Orange is solving how to identify issues with my website that users may have, avoiding expensive manual user testing. **Official Response from Will Daniels:** > Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your site and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else! Cheers - Will from Lucky Orange ### 36. Great intuitive heat map tool **Rating:** 4.5/5.0 stars **Reviewed by:** Giovana B. | Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Lucky Orange?** I recently updated my website and a friend recommended me looking into LuckyOrange for heat maps and learn how people are navigating my website and where I can improve. I gotta say, I got great information and the tool is so easy to use. I'm very happy with it. **What do you dislike about Lucky Orange?** Nothing that I dislike so far. I can't think about any downsizes. **What problems is Lucky Orange solving and how is that benefiting you?** It helped me understand how people navigate my website, making it easier to make improvements and adjustments for people to actually buy from me :) **Official Response from Will Daniels:** > Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Again, we appreciate your review, and we're here should you need anything else! Cheers - Will from Lucky Orange ### 37. Pretty good app! **Rating:** 4.5/5.0 stars **Reviewed by:** Cherie O. | Virtual Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Lucky Orange?** I don't believe there was a 'Discovery' feature in the past, but I find it helpful! I use other analytics tools in conjunction with Lucky Orange, and I find Lucky Orange quite smooth. I don't think I've run into issues yet. I LOVE that all features are included in all plans. Many other apps only allow certain features on paid plans. Its interface is simple. **What do you dislike about Lucky Orange?** I haven't found anything I don't like about it so far. I know the Discovery feature is new, but it'll be nice to be able to create custom prompts. **What problems is Lucky Orange solving and how is that benefiting you?** I need to be able to understand what visitors are doing on my site, and Lucky Orange helps with that. I had some recording issues with the previous tool I used, and created a Lucky Orange account instead. **Official Response from Will Daniels:** > Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Again, we appreciate your review, and we're here should you need anything else! Cheers - Will from Lucky Orange ### 38. Complimentary tool for use alongside Google Analytics **Rating:** 4.0/5.0 stars **Reviewed by:** Glen H. | Website Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Lucky Orange?** Lucky Orange is a simple tool which is easy to implement and has an easy to use interface which is simple to learn and navigate. The features which I use most regularly are the heatmapping tool and the announcements option. I would still use Google Analytics as my primary source of reporting, but being able to see at a glance engagement with key website pages, along with things like scroll depth and typical movement around a page makes it easy to identify barriers and pain points. The announcements are a nice addition which we use to promote upcoming events on the home page in a way which doesn't disturb the rest of the content. We also have the live chat available as an additional get in touch feature, although we don't respond 'live', so it's great that it has both options. **What do you dislike about Lucky Orange?** If you use it in the right way then it's a useful tool which can compliment your other reporting options. It's not a like-for-like replacement or upgrade on Google Analytics, so don't expect to rely on it for this kind of information. **What problems is Lucky Orange solving and how is that benefiting you?** It allows us to analyse user behaviour on key webpages and identify pain points which we can then resolve. **Official Response from Will Daniels:** > Thanks for leaving us such a thorough review! We are thrilled to hear that you've enjoyed using our Heatmaps and Announcements features. Heatmaps definitely help give you clear, actionable insights into your visitors interactions. Regarding your comments on Google Analytics, we do have a direct integration with Google Analytics. Just reach out to support@luckyorange.com if you need help setting this up. Our integration with Google Analytics is a great complement to the tools that we offer and can help give you a complete picture of those visitor journeys! Thanks again, and don't hesitate to reach out if you need anything! Cheers - Will from Lucky Orange ### 39. Amazing tools! **Rating:** 5.0/5.0 stars **Reviewed by:** Domenick S. | eCommerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Lucky Orange?** What really drew us to Lucky Orange were the heat maps. We’ve always heard that this is the go to app and it didn’t let us down. We have so many marketing campaigns so it’s really helpful for us to view a customers journey! **What do you dislike about Lucky Orange?** There are not many downsides to Lucky Orange. I've really enjoyed the service and the support has been awesome. **What problems is Lucky Orange solving and how is that benefiting you?** Lucky Orange helps us understand how customers interact with our site, which has been a game-changer for improving our user experience. With tools like heatmaps, session recordings, and live chat, we can identify friction points, optimize key pages, and address customer issues in real-time. This has led to better conversion rates and more informed decisions based on actual user behavior. The ability to watch recordings of visitors navigating our site gives us insights we wouldn’t get from traditional analytics alone. Overall, Lucky Orange helps us create a smoother, more engaging shopping experience that ultimately drives more sales. **Official Response from Bradley Friedman:** > Thank you for the five-star review! Using Heatmaps to understand your website visitors' journey and track marketing campaigns can significantly impact conversions. Please don't hesitate to reach out if there's anything we can help you with. Happy tracking! Cheers - Bradley from Lucky Orange ### 40. Super easy to use & intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Jeshwanth R. | Senior Product Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2025 **What do you like best about Lucky Orange?** - Got set up and running real quick. - Their pricing is pretty reasonable, especially for what you get. I've used a few others in the market as well. - And shoutout to their support team, they're quick to respond to any queries I might have. - The interface is clean, intuitive and super easy to customize the way you want. **What do you dislike about Lucky Orange?** Nothing major, sometimes the visitor video take a while to load but that's fine. **What problems is Lucky Orange solving and how is that benefiting you?** It helps understand our website visitors. We can actually watch how users move through the site, spot where they get stuck and try to fix those things fast. It’s been great to see real visitor behavior instead of just charts. **Official Response from Will Daniels:** > Thanks for leaving us such a thorough review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Learning the pain points your customers are having and being able to quickly address them is invaluable. Thanks again, and don’t hesitate to reach out if you need anything! Cheers - Will from Lucky Orange ### 41. Still a Great Way to See How Your Site is Being Used **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2021 **What do you like best about Lucky Orange?** We use Lucky Orange regularly - preferring their older, classic format - to see recordings of how people are using our website and landing pages. It's a great way to gauge how they're performing. The only downside is it's tough to tell when it's probably just a bot scouring your page or a person, but it's still a super useful tool. **What do you dislike about Lucky Orange?** The redesign isn't as detailed it seems, and is flashier than more useful. Also, the "is it just a bot?" aspect is frustrating, but I can't really fault Lucky Orange for that. **What problems is Lucky Orange solving and how is that benefiting you?** How best to present our information to potential buyers. **Official Response from Bradley Friedman:** > These are words we love to hear! Seeing what your customers’ experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Our team would like to learn more about your comment about session recordings. At your earliest convenience, send an email to support@luckyorange.com referencing this review. I look forward to hearing from you soon. Thanks for your review - Bradley from Lucky Orange ### 42. Easy Visitor Tracking, But Free Tier Is Limited **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Lucky Orange?** I like how easy it is to see the visitors from today and who added to cart. **What do you dislike about Lucky Orange?** The free tier isn't really useful since you run out of visitors per month so quickly. **What problems is Lucky Orange solving and how is that benefiting you?** Heatmaps and where people spend time on the site. **Official Response from Will Daniels:** > Thank you for your review! Being able to see what visitors do and experience on your site can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange ### 43. Good tool to analyze user behavior and improve website ux **Rating:** 5.0/5.0 stars **Reviewed by:** Filipe C. | Digital Marketing & E-commerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Lucky Orange?** Still a great tool – the new Page Insights and Shopify checkout tracking are super helpful. **What do you dislike about Lucky Orange?** Would love more advanced filtering options – pricing is a bit high for small businesses. **What problems is Lucky Orange solving and how is that benefiting you?** Helps us understand how visitors interact with our online store. The heatmaps and session recordings make it easier to spot issues and improve sales funnel. **Official Response from Bradley Friedman:** > Thank you for the five-star review, Filipe! Diving into that UX experience to identify ways to improve your website is invaluable to growing your business. Thanks again for your review, and we’re here if you have any questions! Cheers - Bradley from Lucky Orange ### 44. One of my favourite tools **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Lucky Orange?** I love being able to see exactly how visitors interact with my website. It’s given me valuable insights into their behaviour and helped me spot and fix issues I never would have known about otherwise. It’s made my site easier to use and improved the customer experience. **What do you dislike about Lucky Orange?** I've been using Lucky Orange for a while now and haven't come across anything to dislike **What problems is Lucky Orange solving and how is that benefiting you?** It's allowing me to see issues visitors are having on my website that I've now fixed **Official Response from Will Daniels:** > These are words we love to hear! Being able to see what visitors do and experience on your website can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else! Cheers - Will from Lucky Orange ### 45. Great Solution to See What's Happening on My Site **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Lucky Orange?** I really like that I can watch live videos of what site visitors are doing on my site and pages they are navigating to. This really helps with seeing how users engage with my content **What do you dislike about Lucky Orange?** I find that the videos do not always capture what the user is doing **What problems is Lucky Orange solving and how is that benefiting you?** Helping me understand how my site visitors engage with my site and I also recommend to my clients to monitor their site traffic and find ways to optimize based on what their users are doing **Official Response from Will Daniels:** > Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Regarding your feedback of the session recordings not capturing everything, could you send an example to support@luckyorange.com and we will gladly take a look at this for you. Again, we appreciate your review, and we're here should you need anything else! Cheers - Will from Lucky Orange ### 46. Excellent Heat map and Conversion Optimization Software at an affordable price! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael L. | Owner and Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2024 **What do you like best about Lucky Orange?** Lucky Orange has been a delight to use. The platform is laid out very well. The dashboard is clear and customizable. It is also mobile optimized for monitoring on the go. The platform offers monthly billing plans that are very affordable. The software has been easy to integrate with Wordpress and get going with. The customer support has also been fantastic. They responded quickly to my request and also offered a 15 minute onboarding session to answer any questions I had. I highly recommend! **What do you dislike about Lucky Orange?** So far there isn't much I dislike. If I had to say anything ng it would be a more robust reporting feature, even if it was just a view-only shareable link to the web dashboard that didn't require an account. It does offer email reports, but a web view version to send to clients would be awesome! **What problems is Lucky Orange solving and how is that benefiting you?** It is helping me gain insights into how improve conversion optimization and to see what type of experience my site visitors are having so that I can improve it. **Official Response from Bradley Friedman:** > Thank you for taking the time to leave us a review and recommendation! We love to hear that Lucky Orange has been such a delight, from our layout to our functionality to our integrations. Our onboarding call is designed with our users in mind! It gives you a running start to begin optimizing your website by introducing you to our 20+ features and answering your questions. Regarding your suggestion for more robust reporting, could you please reply to the last email from our team to elaborate on your feedback? We value user input and want to ensure we fully capture it before sending it to our product development team. We look forward to hearing from you, and we appreciate your kind words! If you need anything, please don’t hesitate to let us know. Cheers - Bradley from Lucky Orange ### 47. Lucky Orange gave me a ton of insight into ways I can make my website better! **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Lucky Orange?** I love the recorded sessions. Being able to see where we lose a customer is invaluable! **What do you dislike about Lucky Orange?** The dashboard is pretty complicated. There is a lot I have not figured out yet. **What problems is Lucky Orange solving and how is that benefiting you?** Helping me to see areas of improvement, errors, and how my customer navigates my site. **Official Response from Will Daniels:** > Thank you for your review! Love to hear that Lucky Orange insights gave you that front row experience to show you how visitors use your website. Regarding your feedback on the dashboard, we would love to set up some time to walk you through this and ensure you are getting the most from Lucky Orange. Just reach out to support@luckyorange.com and we can set up a quick demo of the tool that might help clear up some of your questions! Thanks again for your review, and don't hesitate to reach out with any questions. Cheers - Will from Lucky Orange ### 48. Really Easy To Use **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah M. | Chief Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Lucky Orange?** It was easy to set up, get started and use. They also send out really useful emails. They are not junk at all. I typically click on all of them and bring me back to the site. **What do you dislike about Lucky Orange?** It is a bit pricey for me personally but once our business kicks off more, I will absolutely be using this more. **What problems is Lucky Orange solving and how is that benefiting you?** I couldn't find out where my users were messing up or leaving from, this was insanely helpful. **Official Response from Will Daniels:** > Thanks for taking the time to leave us a review! Learning the pain points your customers are having and being able to quickly address them is invaluable. Happy to hear that our emails have also been beneficial in your journey with Lucky Orange! Again, we appreciate your review, and we're here should you need anything else! Cheers - Will from Lucky Orange ### 49. Great for CRO! **Rating:** 5.0/5.0 stars **Reviewed by:** Philip H. | Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Lucky Orange?** The screen recording tool is fantastic to see what visitors are doing in your website and really allows you to reverse engineer a high performing landing page/pdp. **What do you dislike about Lucky Orange?** Nothing, it’s great. Maybe a live chat would be helpful. Support is fast to respond though so it’s all good. I got a response from them on a weekend once. **What problems is Lucky Orange solving and how is that benefiting you?** CRO **Official Response from Will Daniels:** > Thank you for your review! Seeing exactly what your visitors and customers do and experience on your website through Session Recordings can make all the difference in improving your website and growing your business. Regarding your feedback on live chat, we do have live chat assistance, but typically only during the week. But we do try to get to emails as quickly as we can, so please reach out anytime! Again, we appreciate your review, and we're here should you need anything else! Cheers - Will from Lucky Orange ### 50. I've used them for years and LOVE it. **Rating:** 5.0/5.0 stars **Reviewed by:** Martin B. | Owner of Company, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Lucky Orange?** I love being able to see how users are interacting with my website so I can fix things that are broken and make the experience better for people. I use it all the time. It was very easy to set up the tracking code on my site, and I've been complemented many times on the layout and ease of use of my website, and it's mostly thanks to what I learned from Lucky Orange! **What do you dislike about Lucky Orange?** There's nothing I dislike about Lucky Orange so far. **What problems is Lucky Orange solving and how is that benefiting you?** It tells me exactly how to fix problems with my website. Any time bookings go down, I jump on Lucky Orange and can very quickly fix the problem! **Official Response from Will Daniels:** > These are words we love to hear! Being able to see what visitors do and experience on your site can make all the difference in improving the customer experience and your conversions. Thanks again for your review and don't hesitate to reach out with any questions! Cheers - Will ## Lucky Orange Discussions - [Is there a mobile app?](https://www.g2.com/discussions/lucky-orange-is-there-a-mobile-app) - 2 comments, 2 upvotes - [How do I get rid of Lucky Orange?](https://www.g2.com/discussions/how-do-i-get-rid-of-lucky-orange) - 1 comment - [Is lucky orange safe?](https://www.g2.com/discussions/is-lucky-orange-safe) - 2 comments - [Does lucky orange slow down your site?](https://www.g2.com/discussions/does-lucky-orange-slow-down-your-site) - 3 comments - [What is lucky orange used for?](https://www.g2.com/discussions/what-is-lucky-orange-used-for) - 2 comments - [View Lucky Orange pricing details and edition comparison](https://www.g2.com/products/lucky-orange/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+12%3A28%3A31+-0500&secure%5Bsession_id%5D=ef1bdfdd-434a-4889-b6be-47c4e68f8057&secure%5Btoken%5D=d43a58f035888279092d0019e87edb9080af7d98a2f8e17988da23fffd8833cb&format=llm_user) ## Lucky Orange Integrations - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - [ClickFunnels](https://www.g2.com/products/clickfunnels/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Tag Manager](https://www.g2.com/products/google-tag-manager/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Optimizely Web Experimentation](https://www.g2.com/products/optimizely-web-experimentation/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [X-Cart](https://www.g2.com/products/x-cart/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Lucky Orange Features **Metrics** - Sessions - Digital Analytics - Engagement - Entry and Exit Pages - Standard Event Tracking - Custom Event Tracking - Retention - Return - Conversions - Funnels **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Product Analytics** - User-Level Analytics - Segmentation - Funnels - Alerts - Integrations - Usage Tracking/Analytics **Analytics** - Reports - Dashboard - Web Analytics - Campaign Tracking - Customer Demographics **Agentic AI - Heatmap Tools** - Multi-step Planning - Adaptive Learning - Natural Language Interaction - Decision Making - Third-Party Integrations **Reporting** - Real-Time Reporting - Trending - Segmentation - Mobile Reporting - Unification Across Devices - Custom Reports and Dashboards **Analysis** - Conversion Opportunities - Side-By-Side Analysis - Mobile Device Analysis - Data Quantification - Webpage Element Analysis - Funnel Analysis - Sales Trend Analysis **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **Administration** - Data Storage - A/B Testing - Integrations **Agentic AI - Product Analytics** - Adaptive Learning - Proactive Assistance - Machine Learning **Other** - User Data - Load Time Monitoring - Campaign Tracking - E-Commerce - Promotional Messages **Reporting** - Heat Maps - Session Replays - Monitoring - Data Segmentation - Real-Time Data - Customer Segmentation - Scroll Maps - Geographic Maps - Floor Plans & Maps - Hover Maps **Visitor Information** - User Identification - Search Box **Generative AI** - AI Text Generation **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Additional Functionality** - Web Traffic Reporting - Customer Activity Tracking - AI Copilot - Activity Tracking - Image Overlay - Visitor Tracking - Engagement Tracking - Dynamic Content - Data Visualization - Drag & Drop - Real-Time Analytics - Customer Journey Mapping - Embeddable Widget - Conversion Tracking - Search/Filter - Generative AI - Behavior Tracking - Customizable Reports - A/B Testing - Access Controls/Permissions - Alerts/Escalation - Hierarchical Mapping - Radial Mapping - For Science - Conversion Rate Optimization - Screen Activity Recording - Dashboard - Surveys & Feedback - Website Analytics - Form Analytics - Templates - Behavioral Analytics - Customizable Templates - API - Tagging - For Sales Teams/Organizations - Reporting & Statistics - Data Analysis Tools - Element Analytics - Mobile Access - Visual Analytics - Territorial Mapping - Embeddable **Agentic AI - Digital Analytics** - Proactive Assistance - Decision Making **Agentic AI - E-Commerce Analytics** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Additional Functionality** - Conversion Tracking - Funnel Analysis - Product Data Management - Engagement Tracking - Alerts/Notifications - Cohort Analysis - Session Recording - AI Copilot - Data Visualization - Customer Journey Mapping - Generative AI - Interactive Reports - A/B Testing **Administration** - API / Integrations - Performance and Reliability - User, Role, and Access Management ## Top Lucky Orange Alternatives - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 4.5/5.0 (1,033 reviews) - [Mouseflow](https://www.g2.com/products/mouseflow/reviews) - 4.6/5.0 (688 reviews) - [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) - 4.3/5.0 (331 reviews)