Lucky Orange Reviews & Product Details

We are new to Lucky Orange and wanted to get the most out of a few months of data. We requested an onboarding call, and Jordan shared some helpful tips for getting started. We have a BigCommerce website, and the app integrates seamlessly with our platform. While we are new to the platform and have not used it much yet, it seems to be very straightforward and gives good data about our customer habits and pain points. Review collected by and hosted on G2.com.

With our budget, we are not able to get a full month of data before we hit the visitor cutoff. Review collected by and hosted on G2.com.

Loved all the features and how easy the platform is to navigate Review collected by and hosted on G2.com.

Too expensive for the average small business owner Review collected by and hosted on G2.com.

I love using Lucky Orange's heat maps to see how website visitors interact with web pages so that I can determine if pages are structured optimally, etc. Review collected by and hosted on G2.com.

Not really too much to dislike - if I run into a problem, their awesome customer support team helps asap. Review collected by and hosted on G2.com.

We loved seeing how customer behaved on our home page, we learned about our mistakes in design and placement. Very helpful! Review collected by and hosted on G2.com.

We didn't know how to best use it at first. Not having a UX person on the team meant we had to figure it all out on our own. Review collected by and hosted on G2.com.

I like that I can see what customers are doing on the site. This allows me to be proactive in fixing issues and in making changes that benefit conversions. Review collected by and hosted on G2.com.

Sometimes the recordings do not show what the customer sees. Sometimes things are not formatted properly and there are errors. Review collected by and hosted on G2.com.

It shows what’s actually happening — not what you think is happening. We used it to monitor a full site migration and track how users moved through the new layout. It’s also helped us decide what products to add first to our Year Make Model app. We have thousands of SKU's so knowing what to focus on is useful.

The heatmaps, session recordings, and live view are great. You see where people click, get stuck, or drop off — which makes decisions about what to tweak or update easier. It was easy to install, doesn’t slow the site, and works perfectly with Shopify. Review collected by and hosted on G2.com.

I’d rather land straight on the dashboard — the overview isn’t that useful for how I work. I want to get straight into the stats and recordings. One more thing, is I would like to pin it to my apps menu but couldn't work out how to do that. Not a biggy though. Review collected by and hosted on G2.com.

Lucky Orange records visitor sessions and keeps track of multiple visitors. It's genuinely insightful to be able to see exactly what your visitors are seeing, reading, scrolling past, and clicking. We can always do our own in-houses test but they just aren't the same. There is always bias when someone is asking you questions or standing over your shoulder reviewing what you click. Lucky Orange is better because it's transparent and the customer or tester has no idea you can view their session making it a true valid live interaction.

Lucky Orange was surprisingly easy and straightforward to install and configure. It provides me with more feature than I'll ever use or need. Their customer support it very responsive which in today's world means a lot. I love their daily email reports so I can keep a tab on everything without having to login and review sessions each day.

What else can I say? There's heatmaps, surveys, analytics, and more. If you want all the details, sign up and test it yourself.

I arrived here because a friend recommended it and their guidance was spot on. Exactly what I'm now also sharing here. Review collected by and hosted on G2.com.

I don't like that some sessions can be blocked by ad blockers but that isn't Lucky Orange's fault and just the nature of things. It's worth mentioning although it isn't substantial. You'll capture so much information from all the other visits that this is a moot point. Lucky Orange does pick up a lot more sessions than their competitors so if this is a concern, understand that no one else is doing it the same or better. This is the best. Review collected by and hosted on G2.com.

Being able to review based on type of device helps break down other analytics to even more detail. For example, if 50% of your traffic is coming from Mobile - you can view the user activity for mobile specifically and see exactly what they are doing vs desktop. This is huge for testing and improvements. Review collected by and hosted on G2.com.

While pulling the heat maps has improved, being able to view 100% of the traffic during a time period would be helpful. Review collected by and hosted on G2.com.

1. It provides a free plan for startups and small businesses.

2. The heatmaps function enables store operations to understand the entire website and each page's browsing experience, and set AB tests for optimization.

3. The visitor section allows store owners and operations to know each visitor's behavior with a recording function. Review collected by and hosted on G2.com.

I hope the Lucky Orange Team could optimize the recording function for visitors' experience. Here are some issues I encounter:

1. For some visitors, the recording is not complete and is always cut off for unknown reasons.

2. For the same visitor, the tool recognizes the visitor as two separate entities and records separately. In this case, sometimes we can't tell, and this leads to misunderstandings. Review collected by and hosted on G2.com.

I've been using Lucky Orange and similar tools for a while, but in a very basic way. After hopping on a call with Jordan, I feel a lot more confident using the software and have insight and real world application ideas for using it in my business. Jordan was amazing, answered all my questions and super knowledgable. Thank you again for your time! Review collected by and hosted on G2.com.

There is nothing I dislike about lucky orange. There are a couple of tech issue we are currently facing but the support team is on it and Jordan was a great help too. Review collected by and hosted on G2.com.