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At a Glance
Market Segments
Small-Business (51.9% of reviews)
Small-Business (85.0% of reviews)
Entry-Level Pricing
Free 35 Daily sessions
$0.00 Per Month
Hotjar
Star Rating
(326)4.3 out of 5
Market Segments
Small-Business (51.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 35 Daily sessions
Browse all 12 pricing plansLucky Orange
Star Rating
(334)4.6 out of 5
Market Segments
Small-Business (85.0% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 8 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Hotjar excels in providing clear visibility into user behavior, with its combination of heatmaps and session recordings allowing users to see exactly how visitors interact with their website. This feature is particularly praised for surfacing insights that go beyond traditional analytics.
- Users say that Lucky Orange stands out for its intuitive user interface and easy integration process, making it a popular choice for those looking for a straightforward setup. Reviewers appreciate the variety of features available, which help in pinpointing areas for UX improvement.
- According to verified reviews, Hotjar is noted for its user-friendly dashboard, which many find straightforward and easy to navigate. This ease of use is a significant advantage for teams looking to quickly access and analyze user data without a steep learning curve.
- Reviewers mention that Lucky Orange's ability to support conversions is a key feature, with tools that help address customer questions and improve sales. The inclusion of features like live chat and call booking is highlighted as particularly beneficial for enhancing customer engagement.
- Users report that while both tools are effective, Hotjar's focus on user feedback tools alongside its analytics capabilities provides a more comprehensive view of user interactions. This combination is seen as a strong asset for teams focused on improving user experience.
- G2 reviewers note that while Lucky Orange has a slightly higher overall satisfaction score, Hotjar's recent user feedback emphasizes its role as a primary source for UX metrics, showcasing its reliability and effectiveness in understanding user behavior.
Pricing
Entry-Level Pricing
Hotjar
Observe Basic
Free
35 Daily sessions
Visualize user behavior with Heatmaps and see what your users see with Recordings.
- Automatic data capture
- Unlimited heatmaps
- Up to 1,050 sessions/month
Lucky Orange
Free
$0.00
Per Month
Full access to get started
- 100 monthly sessions
- 1 website
- Unlimited team members
Free Trial
Hotjar
Free Trial is available
Lucky Orange
Free Trial is available
Ratings
Meets Requirements
8.7
254
8.9
300
Ease of Use
8.9
257
8.9
304
Ease of Setup
8.9
118
9.2
235
Ease of Admin
8.9
109
9.3
161
Quality of Support
8.5
174
9.1
248
Has the product been a good partner in doing business?
8.7
96
9.2
151
Product Direction (% positive)
8.1
250
9.0
295
Features by Category
Metrics
8.7
25
8.8
100
9.1
27
8.6
97
9.0
24
8.6
98
9.1
23
8.7
96
8.8
20
8.0
89
8.6
19
7.7
54
8.7
17
7.7
46
8.9
20
8.2
91
8.9
25
8.2
91
Reporting
Feature Not Available
9.1
103
8.9
19
8.5
89
Feature Not Available
Feature Not Available
8.1
20
8.2
90
8.5
19
8.0
87
8.2
17
8.0
84
8.8
21
8.2
91
Other
8.0
24
8.0
89
Feature Not Available
Feature Not Available
Feature Not Available
7.4
45
7.6
17
7.5
81
8.1
15
7.6
85
Feature Not Available
7.4
78
Feature Not Available
Feature Not Available
Agentic AI - Digital Analytics
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
5.5
7
Not enough data
5.5
7
Administration
8.2
70
8.1
88
Feature Not Available
Feature Not Available
8.9
139
8.5
102
8.8
139
8.5
100
User Response Methods
8.8
47
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
8.8
15
Not enough data
8.7
26
Not enough data
8.3
30
|
Verified
Not enough data
Participant Selection
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
36
|
Verified
Not enough data
9.2
15
Not enough data
Insights
8.8
52
|
Verified
Not enough data
8.6
38
|
Verified
Not enough data
8.5
39
|
Verified
Not enough data
Generative AI
7.7
5
Not enough data
User Behavior
9.0
70
|
Verified
8.9
144
|
Verified
8.9
71
|
Verified
8.5
138
|
Verified
8.5
50
|
Verified
8.2
128
|
Verified
A/B Testing
9.1
36
|
Verified
7.3
118
|
Verified
8.8
36
6.5
64
8.8
48
|
Verified
7.8
56
8.8
36
|
Verified
7.7
114
|
Verified
Visitor Information
7.6
45
|
Verified
7.7
133
|
Verified
8.6
40
7.8
114
Agentic AI - Session Replay
8.6
6
Feature Not Available
Product Analytics
Not enough data
Feature Not Available
Not enough data
8.3
42
Not enough data
8.1
42
Not enough data
8.0
41
Feature Not Available
7.7
39
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Not enough data
7.6
38
Agentic AI - Product Analytics
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
7.8
9
8.3
22
8.1
9
8.2
41
9.1
9
8.5
41
7.8
6
7.5
40
8.6
7
7.3
40
Feature Not Available
Feature Not Available
Administration
7.6
7
7.4
40
5.7
5
7.0
39
8.8
8
7.7
38
Generative AI
6.7
5
6.0
30
Agentic AI - E-Commerce Analytics
Not enough data
5.5
13
Not enough data
6.5
13
Not enough data
6.3
13
Not enough data
5.5
13
Not enough data
6.8
14
Experience
9.0
10
Not enough data
9.2
10
Not enough data
9.0
10
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Performance
Feature Not Available
Not enough data
8.5
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feedback Management
Feature Not Available
Not enough data
8.7
10
Not enough data
8.6
11
Not enough data
Feedback Analysis
8.8
8
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
Feedback Sources
Feature Not Available
Not enough data
8.7
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
8.1
6
Not enough data
8.0
5
Not enough data
Survey Management
9.2
6
Not enough data
8.3
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Customization
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Insights
8.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Feature Not Available
Not enough data
6.0
15
Not enough data
Feature Not Available
Not enough data
6.0
15
Not enough data
5.4
15
Not enough data
5.8
15
Analysis
8.6
114
8.6
117
8.2
94
8.4
117
8.6
108
8.3
126
8.1
101
8.1
123
8.9
124
8.5
129
Reporting
9.3
151
9.1
139
9.1
144
8.7
139
8.7
125
8.9
132
7.8
105
8.3
120
Categories
Categories
Shared Categories
Hotjar and Lucky Orange are categorized as Product Analytics, Session Replay, Heatmap Tools, Digital Analytics, and E-Commerce Analytics
Unique Categories
Hotjar is categorized as Feedback Analytics, Digital Experience Monitoring (DEM), User Research, Software Testing, and Survey
Lucky Orange has no unique categories
Reviews
Reviewers' Company Size
Hotjar
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Lucky Orange
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
16.2%
Computer Software
15.2%
Information Technology and Services
11.0%
Internet
9.7%
Retail
5.5%
Other
42.4%
Retail
14.7%
Marketing and Advertising
8.6%
Apparel & Fashion
6.1%
Consumer Goods
5.5%
Computer Software
5.5%
Other
59.5%
Discussions
Is there a python/Node.js API Client for hotjar?
1 Comment
AG
Wow, I'm really happy that I came across this wonderful company that helped me in making a successful trade and I got all my profits without stressing myself...Read more
How is Hotjar different from Google Analytics?
1 Comment
AM
Hotjar has a better set of advanced tools to get a better look at heatmaps and visitor recordings. Where as Google Analytics majorly focuses on all the...Read more
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