--- title: Lucky Orange Reviews meta_title: 'Lucky Orange Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 382 reviews by the users' company size, role or industry to find out how Lucky Orange works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 382 scale: '5' date_modified: '2026-08-14' parent_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Lucky Orange Reviews **Vendor:** Lucky Orange **Category:** [Product Analytics Software](https://www.g2.com/categories/product-analytics) **Average Rating:** 4.6/5.0 **Total Reviews:** 382 ## About Lucky Orange Lucky Orange’s powerful suite of website analytics tools including website heatmaps and session recordings coupled with its Discovery AI assistant make it easy to pinpoint opportunities to optimize your website. Making sense of your website analytics has never been easier thanks to Lucky Orange’s Discovery AI. You don’t have to spend weeks figuring out how to use a new website analytics platform. Simply start asking Discovery questions about your website performance, such as which traffic source drives the most conversions, what pages have the highest visitor frustration or what do customers who don’t convert have in common. Discovery will give you answers to all of these questions and more based on actual visitor interactions with your website. It will guide you to different tools inside Lucky Orange, like dynamic heatmaps, session recordings, funnels and more, where you can see examples of these visitor interactions for yourself. This software is particularly beneficial for website owners, agencies, digital marketers, and e-commerce businesses seeking to improve their conversion rates. With over half a million websites utilizing its features, Lucky Orange serves a diverse audience, from digital agencies to small startups to large enterprises. Lucky Orange is a Shopify Plus certified partner and offers 1-click installation through Shopify It’s also available on the BigCommerce, Wordpress and Square marketplaces. The platform is designed to address specific use cases, such as analyzing user behavior, reducing cart abandonment, and optimizing website performance.One of the standout features of Lucky Orange is its Session Recordings and Dynamic Heatmaps, which allow users to visualize how visitors interact with their website. By tracking clicks, scrolls, and taps, users can pinpoint obstacles that may hinder conversions. The Optimizable Segments feature enables businesses to focus on individual visitor journeys, providing insights into the experiences of frustrated or confused users. A newly added Optimizable Segment for AI Referrals lets you quickly find sessions where visitors came to your site from popular AI search engines like Google Gemini, OpenAI's ChatGPT, Perplexity, Claude and Microsoft Co-Pilot. Additionally, Dynamic Heatmaps offer a broader perspective on overall engagement, helping businesses understand which elements attract attention and which do not. The Scroll Heatmap feature further assists in determining whether visitors are scrolling down far enough to encounter key calls to action. To combat cart abandonment, Lucky Orange integrates Surveys, Announcements and Live Chat functionality, allowing businesses to engage with visitors in real-time. If a visitor appears to be struggling, the Live Chat feature enables immediate assistance, potentially guiding them toward a purchase. The Announcements tool enhances this capability by allowing users to create pop-ups for upsell opportunities, discounts, or product reviews, fostering a more interactive shopping experience. Users can also survey customers to learn first-hand the reasons keeping them from converting. Furthermore, the Page Insights feature provides critical performance metrics for each page on a website. By highlighting visitor frustration events and user engagement levels, businesses can quickly identify bottlenecks in user experience. The activity snapshot includes essential statistics such as bounces, unique visitors, and form submissions, enabling users to compare performance over various timeframes. This comprehensive data empowers businesses to make informed decisions and implement targeted strategies for improvement. ## Lucky Orange Pros & Cons **What users like:** - Users value the **insightful analytics** from Lucky Orange, enhancing website performance and improving customer experiences effectively. (39 reviews) - Users value the **Session Replay** feature of Lucky Orange for enhancing website analysis and user experience improvement. (35 reviews) - Users commend the **easy setup** of Lucky Orange, finding it convenient and straightforward for enhancing customer engagement. (33 reviews) - Users find the **heatmap feature** in Lucky Orange invaluable for understanding customer behavior and improving user experience. (33 reviews) - Users love the **ease of use** of Lucky Orange, providing clear insights into customer behavior without complexity. (32 reviews) - Users value the **user behavior tracking** features of Lucky Orange, gaining insights to enhance website interactions effectively. (31 reviews) - Helpful (24 reviews) - Users value the **immediate user insights** from Lucky Orange, enhancing their ability to optimize website performance effectively. (24 reviews) - User Interface (23 reviews) - Analytics (22 reviews) **What users dislike:** - Users face **recording issues** with navigation, data loading, and playback options, leading to a frustrating experience. (14 reviews) - Users find Lucky Orange **too expensive** for small businesses and beginners needing essential customer insights. (12 reviews) - Users are frustrated by the **limitations of the free plan** , restricting functionality and data retention capabilities. (10 reviews) - Users highlight **plan limitations** with Lucky Orange, especially regarding unexpected tier upgrades and restrictions on free plans. (10 reviews) - Users experience **slow loading times** for the heatmap feature, impacting their overall satisfaction with Lucky Orange. (9 reviews) - Loading Issues (8 reviews) - Session Management (8 reviews) - Technical Issues (8 reviews) - Users face **dashboard issues** with recording functionality, leading to incomplete recordings and misrecognition of visitors. (7 reviews) - Filtering Issues (7 reviews) ## Lucky Orange Reviews ### 1. Useful Features, But Pricing Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Neij J. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Lucky Orange?** I like using Lucky Orange for heat maps, chat, and page landings, as it helps me see where people need help. I really appreciate seeing live updates on traffic because it tells me which people are coming from external links. The initial setup was easy for me. **What do you dislike about Lucky Orange?** The pricing. It's too much for a small amount of visitors. **What problems is Lucky Orange solving and how is that benefiting you?** I use Lucky Orange to see where people need help on my site and track live updates on traffic, including which people come from external links. **Official Response from Will Daniels:** > Thanks for taking the time to leave us a review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Regarding your feedback on pricing, we understand that budget is a huge priority for smaller businesses. Our goal is to provide enterprise-level insights at a price point that makes sense for everyone. We’d love to help you maximize the ROI on your current plan — please check your inbox for our latest offer, or reach out to us directly so we can find a path forward together. Again, we appreciate your review, and we're here should you need anything else! Cheers - Will from Lucky Orange ### 2. Insightful Analytics with Room for Free Plan Growth **Rating:** 3.0/5.0 stars **Reviewed by:** Arijeet . **Reviewed Date:** February 11, 2026 **What do you like best about Lucky Orange?** I like the heat map feature in Lucky Orange because it lets me see how customers behave. **What do you dislike about Lucky Orange?** I don't like the limitations on the free plan. Just make it so I can do more things. **What problems is Lucky Orange solving and how is that benefiting you?** Lucky Orange consolidates everything into one spot, making it easier for me to find things. The heat map shows me how customers behave. **Official Response from Will Daniels:** > Thank you for taking the time to share your feedback! We're thrilled to hear that you're finding value in our heatmap feature and that Lucky Orange is helping you understand customer behavior while keeping everything consolidated in one place. I wanted to clarify something about our free plan that might be helpful — all of Lucky Orange's features are available on the free plan, including heatmaps, session recordings, live view, surveys, announcements, and more. The only limitations are the number of session recordings you receive per month and access to our AI-powered Discovery feature. This means you already have access to do quite a bit more than you might realize! That said, we completely understand wanting more session recordings and AI capabilities. We designed our free plan to give teams a genuine opportunity to experience the full Lucky Orange toolkit, and we're always evaluating how to provide the best value at every tier. We'd love to learn more about what specific features or capabilities would make Lucky Orange even more valuable for you. If you're open to it, our team would be happy to discuss your needs and help ensure you're getting the most out of the platform. Just respond to our most recent email that we sent you or you can reach out directly to support@luckyorange.com. Best Regards - Will from Lucky Orange ### 3. Ok, needs tweaks **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Lucky Orange?** The service is on for what I need it for. **What do you dislike about Lucky Orange?** Sometimes the customer is on my page and their data isn’t recorded. **What problems is Lucky Orange solving and how is that benefiting you?** Seeing what the customers are are doing on my page is insightful. **Official Response from Will Daniels:** > Thank you for your feedback, and we are sorry to hear you have been experiencing some frustration with the app. We’d really appreciate the opportunity to better understand what’s going on. At this time we are unable to locate your specific account or any previous support tickets. To help us investigate this issue further and find a solution, could you please email us at support@luckyorange.com with additional details about what you are experiencing so we can help provide a better experience moving forward. We look forward to hearing from you and helping resolve this as soon as possible. Regards - Will from Lucky Orange ### 4. Great heat mapping and session recording capabilities but no export features **Rating:** 3.0/5.0 stars **Reviewed by:** Aaron J. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Lucky Orange?** The user interface of the platform is straightforward and aesthetically pleasing. The live chat feature has been helpful for our start up as well as session, recordings and heat mapping analytics. Custom tracked events are our most-used feature. live chat feature has been a very easy way for our startup to implement customer support. **What do you dislike about Lucky Orange?** A dashboard that is not customizable at all with contextual data for custom events we've set up or need to manage from a single view. The archaic exporting options are abysmal at the very best. Exporting user data is easy until you're unable to crossreference users with their associated names/IDs. In this case, Lukcy Orange just exports the user's internal Lucky Orange ID which doesn't include variables such as first and last name. Sixty percent of the time, this exportation option creates more work than solves work. I would like to see customizable components on the dashboard. **What problems is Lucky Orange solving and how is that benefiting you?** Product analytics such as page views, feature usage and custom web app API events for further data analysis. **Official Response from Bradley Friedman:** > We appreciate your feedback. Though we’re glad that you’ve enjoyed using Lucky Orange to optimize your website, we want to address your concerns. Regarding dashboards, our dashboards are fully customizable from the dashcards, date range and more. You can add an unlimited number of dashboards each with its own layouts and cards to track different events, visitor behavior and metrics for even more customizations. I would be more than happy to walk you through the process of creating an event-specific dashboard to monitor traffic from the events you want to track. Regarding data exporting, we value your feedback and would like to connect to hear your thoughts on how data exporting could be better. Please reply to the last email from our team to get the conversation started and schedule some time to meet. We look forward to hearing from you soon. Cheers - Bradley from Lucky Orange ### 5. This is my first attempt at tracking analytics. My page did`nt connect for 3 days with no prompt **Rating:** 2.5/5.0 stars **Reviewed by:** Robert P. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Lucky Orange?** clear image of traffic.Theres a filmlike view thats easy to use **What do you dislike about Lucky Orange?** It took too long to set up once installed on my end.no notice of more action needed. **What problems is Lucky Orange solving and how is that benefiting you?** It looks good so far now that its going, It appears threre`s alot of bot traffic. **Official Response from Bradley Friedman:** > Thank you for your feedback, Robert. Our team has been trying to reach you to better understand the issue you experienced. Please reply to the last email from support@luckyorange.com so we can work together to investigate this further and resolve any remaining issues you may be facing. Once we connect, we can schedule a 15-minute call to talk through bot traffic. In the meantime, here’s a help doc that discusses how you can manage bots within Lucky Orange: https://help-preview.luckyorange.com/article/492-website-bots-what-can-you-do-in-lucky-orange. We look forward to hearing from you soon. Best Regards, Bradley from Lucky Orange ### 6. Useful for improving your website **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Lucky Orange?** Being able to view sessions and see how users interact with your site. **What do you dislike about Lucky Orange?** It would be nice to be able to see what people write in your forms. **What problems is Lucky Orange solving and how is that benefiting you?** It is helping us see how people interact with our site and where they have trouble. Allows us to fix issues faster. **Official Response from Bradley Friedman:** > Thank you for your feedback. It sounds like you’ve been overall enjoying using Lucky Orange visitor behavior to drive your conversion strategy. Regarding your comment about seeing what people write in forms, let me explain why we don’t capture this information. Lucky Orange takes data security and privacy very seriously. To safeguard both you and your visitors from accidentally providing sensitive or personal information, we don’t track keystrokes in any field, whether sensitive (e.g., credit card number) or non-sensitive (e.g., search). When your visitors type information into your forms, their keystrokes are immediately replaced by asterisks before being recorded. Again, this protects both you and your visitors from accidentally passing in sensitive information. If you have any other questions about our privacy controls, my team would be happy to discuss them with you. Simply reply to our last email to get the conversation started. We look forward to hearing from you soon. Cheers - Bradley from Lucky Orange ### 7. Great app **Rating:** 3.0/5.0 stars **Reviewed by:** Lawrence E. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Lucky Orange?** Starting an E-commerce business, it was really important to be able to see actions visitors take on our website and what stops them from buying our products. Lucky orange made that possible. It helps us in improvement that was necessary to scale up our business. **What do you dislike about Lucky Orange?** Sometimes it's so slow in pickup up images when I have a live view of customer when they enter the site. I can't get to see the needful. And that somehow becomes a problem for me. **What problems is Lucky Orange solving and how is that benefiting you?** Like I said earlier, get to view actions visitors take on our site and helping us identify any weak point. It brings room for improvement. **Official Response from Bradley Friedman:** > Thank you for taking the time to leave a review! Happy to hear that you used Lucky Orange to gain deeper insight into your website visitor's behavior. We appreciate your feedback. Please reach out if there's anything we can help you with. Cheers - Bradley from Lucky Orange ### 8. Lucky Orange is 'ok' but definitely not the best **Rating:** 2.5/5.0 stars **Reviewed by:** Mercedes O. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2018 **What do you like best about Lucky Orange?** I like its use of heatmaps and page recordings to collect real time user experience. It's recording dash also shows attribution per user: source including landing pages, location, browser. **What do you dislike about Lucky Orange?** The site dashboard feature is lacking when compared to other programs in the market. My biggest critique is that it lacks data storage. Our plan currently includes only 30days of data storage. This also means that I can only compare and share data for the past 30 days and cannot compare Year over Year or Month to Month. **Recommendations to others considering Lucky Orange:** Its a smart, easy to use, inexpensive program for collecting session replays and recordings. If that is your need, then this is a fine product to get that done and to inform your optimization, design, and testing process. I do not rely on this program for data or reports. **What problems is Lucky Orange solving and how is that benefiting you?** Our main use of Lucky Orange is for session recordings and heatmaps to help optimize your website and landing pages. **Official Response from Bradley Friedman:** > Hey Mercedes, Thanks for the feedback and we are glad to hear you feel the tools and price-point provide a service that is helpful in your daily activity. We would love to speak more about different options available to store data longer and look forward to connecting soon! --Bradley ### 9. It was "okay" **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2016 **What do you like best about Lucky Orange?** The tool was easy to use. It shows you search queries that triggered a visit to your site with the corresponding search engine. So if I was unable to see the search query in Google Analytics, LuckyOrange would show me the term. **What do you dislike about Lucky Orange?** We were unable to generate a full heatmap report many times. It would crash often. Furthermore it would take ages to get a report. **What problems is Lucky Orange solving and how is that benefiting you?** We want to see what elements on our pages users are interacting with. ## Lucky Orange Discussions - [Is there a mobile app?](https://www.g2.com/discussions/lucky-orange-is-there-a-mobile-app) - 2 comments, 2 upvotes - [How do I get rid of Lucky Orange?](https://www.g2.com/discussions/how-do-i-get-rid-of-lucky-orange) - 1 comment - [Is lucky orange safe?](https://www.g2.com/discussions/is-lucky-orange-safe) - 2 comments - [Does lucky orange slow down your site?](https://www.g2.com/discussions/does-lucky-orange-slow-down-your-site) - 3 comments - [What is lucky orange used for?](https://www.g2.com/discussions/what-is-lucky-orange-used-for) - 2 comments - [View Lucky Orange pricing details and edition comparison](https://www.g2.com/products/lucky-orange/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+10%3A15%3A06+-0500&secure%5Bsession_id%5D=55c56db0-52bd-4508-81c3-5a1b9188ab7a&secure%5Btoken%5D=05c52284f9437700aeab480b1fbf670acbd1ecfbb866138372840380436fa0af&format=llm_user) ## Lucky Orange Integrations - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - [ClickFunnels](https://www.g2.com/products/clickfunnels/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Tag Manager](https://www.g2.com/products/google-tag-manager/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Optimizely Web Experimentation](https://www.g2.com/products/optimizely-web-experimentation/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [X-Cart](https://www.g2.com/products/x-cart/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Lucky Orange Features **Metrics** - Sessions - Digital Analytics - Engagement - Entry and Exit Pages - Standard Event Tracking - Custom Event Tracking - Retention - Return - Conversions - Funnels **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Product Analytics** - User-Level Analytics - Segmentation - Funnels - Alerts - Integrations - Usage Tracking/Analytics **Analytics** - Reports - Dashboard - Web Analytics - Campaign Tracking - Customer Demographics **Agentic AI - Heatmap Tools** - Multi-step Planning - Adaptive Learning - Natural Language Interaction - Decision Making - Third-Party Integrations **Reporting** - Real-Time Reporting - Trending - Segmentation - Mobile Reporting - Unification Across Devices - Custom Reports and Dashboards **Analysis** - Conversion Opportunities - Side-By-Side Analysis - Mobile Device Analysis - Data Quantification - Webpage Element Analysis - Funnel Analysis - Sales Trend Analysis **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **Administration** - Data Storage - A/B Testing - Integrations **Agentic AI - Product Analytics** - Adaptive Learning - Proactive Assistance - Machine Learning **Other** - User Data - Load Time Monitoring - Campaign Tracking - E-Commerce - Promotional Messages **Reporting** - Heat Maps - Session Replays - Monitoring - Data Segmentation - Real-Time Data - Customer Segmentation - Scroll Maps - Geographic Maps - Floor Plans & Maps - Hover Maps **Visitor Information** - User Identification - Search Box **Generative AI** - AI Text Generation **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Additional Functionality** - Web Traffic Reporting - Customer Activity Tracking - AI Copilot - Activity Tracking - Image Overlay - Visitor Tracking - Engagement Tracking - Dynamic Content - Data Visualization - Drag & Drop - Real-Time Analytics - Customer Journey Mapping - Embeddable Widget - Conversion Tracking - Search/Filter - Generative AI - Behavior Tracking - Customizable Reports - A/B Testing - Access Controls/Permissions - Alerts/Escalation - Hierarchical Mapping - Radial Mapping - For Science - Conversion Rate Optimization - Screen Activity Recording - Dashboard - Surveys & Feedback - Website Analytics - Form Analytics - Templates - Behavioral Analytics - Customizable Templates - API - Tagging - For Sales Teams/Organizations - Reporting & Statistics - Data Analysis Tools - Element Analytics - Mobile Access - Visual Analytics - Territorial Mapping - Embeddable **Agentic AI - Digital Analytics** - Proactive Assistance - Decision Making **Agentic AI - E-Commerce Analytics** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Additional Functionality** - Conversion Tracking - Funnel Analysis - Product Data Management - Engagement Tracking - Alerts/Notifications - Cohort Analysis - Session Recording - AI Copilot - Data Visualization - Customer Journey Mapping - Generative AI - Interactive Reports - A/B Testing **Administration** - API / Integrations - Performance and Reliability - User, Role, and Access Management ## Top Lucky Orange Alternatives - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 4.5/5.0 (1,033 reviews) - [Mouseflow](https://www.g2.com/products/mouseflow/reviews) - 4.6/5.0 (688 reviews) - [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) - 4.3/5.0 (332 reviews)