Lucky Orange Reviews & Product Details

I use Lucky Orange to track visits to my website and monitor customer clicks and drop-off points. The platform has significantly improved my conversion rates and sales by using heat map data and visitor stats for website improvements. The chat feature is fantastic for addressing customer inquiries on the spot, which boosts purchases. I love that it's very user-friendly, and it sends me notifications of my web visits daily and weekly. This helps me identify areas for improvement to increase sales. The initial setup was very easy, and we were up and running within minutes. Review collected by and hosted on G2.com.

The chat feature takes me offline automatically. I would also like for it to have an app so I can get notifications on my phone when a customer is online. Review collected by and hosted on G2.com.

I mainly use Lucky Orange for its analytics tools like page insights, heatmaps, and element usage. I like seeing active users on the site and the recordings of how they interact with our web elements. The recordings and heatmaps are particularly useful in applying UX/UI changes and analyzing our creatives. Additionally, understanding how users click and interact with images, carousels, and other web tools is helpful. The initial setup was very easy, thanks to the new version's detailed setup guidance. Review collected by and hosted on G2.com.

I would like to be able to use more of the form analytics and understand how it works a little bit better, so I don't use it that much. Sometimes the heatmaps are buggy. When I try to grab historical data or add a date range, I get varied results. I often have to refresh or try again. Review collected by and hosted on G2.com.

The most helpful thing about Lucky Orange is being able to see the journey that each and every user takes on your website. Review collected by and hosted on G2.com.

The least helpful part of Lucky Orange, for me, is the chat feature. Since I started using the product, I haven’t used it even once, and I also haven’t been able to convince my client to use it either. Review collected by and hosted on G2.com.

Low entry price, and a quick, easy way to capture insights into consumer behaviour. The account manager is helpful as well. Review collected by and hosted on G2.com.

The survey tool feels limited and is really only useful for very basic surveys. Review collected by and hosted on G2.com.

I find the heat maps feature in Lucky Orange to be a massive part of its appeal. Knowing where people are clicking, which pages and sections of the website they interact with is super important for us. This feature helps streamline and optimize our websites, especially in performing conversion rate optimization. Lucky Orange makes everything so easy with its user-friendly interface and relevant columns, making it great for new users to start using heat maps or recordings and see all that data. The initial setup of Lucky Orange on our Shopify store was really smooth, as it was just a one-click process, with a plan layout that's well simplified for ease of use. Review collected by and hosted on G2.com.

I think an improvement could be made to aggregating the data. More insights around where it notices people have been struggling would be really, really helpful. Review collected by and hosted on G2.com.

I love that I can watch customer visits online to help pinpoint issues the customers are having when trying to place an order. We also like to receive the daily and weekly updates with website traffic numbers to see how it compared with the previous week. Review collected by and hosted on G2.com.

I wish it was easier to find which customer name corresponds to which customer. I have to dig a little to find the right recording for the right customer. Review collected by and hosted on G2.com.

I love the heat map feature, and then I can watch somebody go through the website and see their actual behavior and a previous video. It lets me know how many people are clicking on our website, who is clicking on things that are not actually buttons that need to be clicked on. It shows me bounce rates and heat maps where people are scrolling or hovering a lot. I was able to reach out to my website designer when I saw frustration points on my website, allowing us to update the website to reduce frustration and confusion. I was able to use the heat maps to focus on what people are viewing, scrolling through, or scrolling past. The initial setup was within moments. Review collected by and hosted on G2.com.

There is an issue with reviewing some of the videos of people on the website where the screen is cut in half so I can't view the actual behavior on the website. Review collected by and hosted on G2.com.

I love the feature showing where users are clicking on the website in video form. Review collected by and hosted on G2.com.

I wish the free plan had more recordings. It is really limited. Review collected by and hosted on G2.com.

What I like most about Lucky Orange is how clearly it shows real customer behavior. The session recordings and heatmaps make it easy to see where shoppers get confused, where they click, and where they drop off. As a small Shopify business owner, the insights are practical, easy to understand, and actually actionable without needing advanced analytics knowledge. Review collected by and hosted on G2.com.

There is a bit of a learning curve at first when figuring out which reports and features to focus on, especially if you’re new to behavior analytics. However, once you spend some time with the platform, it becomes much easier to navigate and use effectively. Review collected by and hosted on G2.com.

I love Lucky Orange because as soon as I added the script onto my site, I started seeing live data, and that hooked me. I like how simple the dashboard is; it's really easy to use. The recordings and the profile page it offers for each user that visits the site are great. I love seeing if it's a returning user or a new one, which is excellent for CRO. Lucky Orange tracks sessions where users performed certain actions, which is fantastic to track. Unlike Hotjar, Lucky Orange was very easy to set up, and I haven't had any complaints so far. Review collected by and hosted on G2.com.

That I wish I had discovered it sooner Review collected by and hosted on G2.com.