--- title: Lucky Orange Reviews meta_title: 'Lucky Orange Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 381 reviews by the users' company size, role or industry to find out how Lucky Orange works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 381 scale: '5' date_modified: '2026-08-04' parent_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Lucky Orange Reviews **Vendor:** Lucky Orange **Category:** [Product Analytics Software](https://www.g2.com/categories/product-analytics) **Average Rating:** 4.6/5.0 **Total Reviews:** 381 ## About Lucky Orange Lucky Orange’s powerful suite of website analytics tools including website heatmaps and session recordings coupled with its Discovery AI assistant make it easy to pinpoint opportunities to optimize your website. Making sense of your website analytics has never been easier thanks to Lucky Orange’s Discovery AI. You don’t have to spend weeks figuring out how to use a new website analytics platform. Simply start asking Discovery questions about your website performance, such as which traffic source drives the most conversions, what pages have the highest visitor frustration or what do customers who don’t convert have in common. Discovery will give you answers to all of these questions and more based on actual visitor interactions with your website. It will guide you to different tools inside Lucky Orange, like dynamic heatmaps, session recordings, funnels and more, where you can see examples of these visitor interactions for yourself. This software is particularly beneficial for website owners, agencies, digital marketers, and e-commerce businesses seeking to improve their conversion rates. With over half a million websites utilizing its features, Lucky Orange serves a diverse audience, from digital agencies to small startups to large enterprises. Lucky Orange is a Shopify Plus certified partner and offers 1-click installation through Shopify It’s also available on the BigCommerce, Wordpress and Square marketplaces. The platform is designed to address specific use cases, such as analyzing user behavior, reducing cart abandonment, and optimizing website performance.One of the standout features of Lucky Orange is its Session Recordings and Dynamic Heatmaps, which allow users to visualize how visitors interact with their website. By tracking clicks, scrolls, and taps, users can pinpoint obstacles that may hinder conversions. The Optimizable Segments feature enables businesses to focus on individual visitor journeys, providing insights into the experiences of frustrated or confused users. A newly added Optimizable Segment for AI Referrals lets you quickly find sessions where visitors came to your site from popular AI search engines like Google Gemini, OpenAI's ChatGPT, Perplexity, Claude and Microsoft Co-Pilot. Additionally, Dynamic Heatmaps offer a broader perspective on overall engagement, helping businesses understand which elements attract attention and which do not. The Scroll Heatmap feature further assists in determining whether visitors are scrolling down far enough to encounter key calls to action. To combat cart abandonment, Lucky Orange integrates Surveys, Announcements and Live Chat functionality, allowing businesses to engage with visitors in real-time. If a visitor appears to be struggling, the Live Chat feature enables immediate assistance, potentially guiding them toward a purchase. The Announcements tool enhances this capability by allowing users to create pop-ups for upsell opportunities, discounts, or product reviews, fostering a more interactive shopping experience. Users can also survey customers to learn first-hand the reasons keeping them from converting. Furthermore, the Page Insights feature provides critical performance metrics for each page on a website. By highlighting visitor frustration events and user engagement levels, businesses can quickly identify bottlenecks in user experience. The activity snapshot includes essential statistics such as bounces, unique visitors, and form submissions, enabling users to compare performance over various timeframes. This comprehensive data empowers businesses to make informed decisions and implement targeted strategies for improvement. ## Lucky Orange Pros & Cons **What users like:** - Users value the **insightful analytics** from Lucky Orange, enhancing website performance and improving customer experiences effectively. (39 reviews) - Users value the **Session Replay** feature of Lucky Orange for enhancing website analysis and user experience improvement. (35 reviews) - Users commend the **easy setup** of Lucky Orange, finding it convenient and straightforward for enhancing customer engagement. (33 reviews) - Users find the **heatmap feature** in Lucky Orange invaluable for understanding customer behavior and improving user experience. (33 reviews) - Users love the **ease of use** of Lucky Orange, providing clear insights into customer behavior without complexity. (32 reviews) - Users value the **user behavior tracking** features of Lucky Orange, gaining insights to enhance website interactions effectively. (31 reviews) - Helpful (24 reviews) - Users value the **immediate user insights** from Lucky Orange, enhancing their ability to optimize website performance effectively. (24 reviews) - User Interface (23 reviews) - Analytics (22 reviews) **What users dislike:** - Users face **recording issues** with navigation, data loading, and playback options, leading to a frustrating experience. (14 reviews) - Users find Lucky Orange **too expensive** for small businesses and beginners needing essential customer insights. (12 reviews) - Users are frustrated by the **limitations of the free plan** , restricting functionality and data retention capabilities. (10 reviews) - Users highlight **plan limitations** with Lucky Orange, especially regarding unexpected tier upgrades and restrictions on free plans. (10 reviews) - Users experience **slow loading times** for the heatmap feature, impacting their overall satisfaction with Lucky Orange. (9 reviews) - Loading Issues (8 reviews) - Session Management (8 reviews) - Technical Issues (8 reviews) - Users face **dashboard issues** with recording functionality, leading to incomplete recordings and misrecognition of visitors. (7 reviews) - Filtering Issues (7 reviews) ## Lucky Orange Reviews ### 1. A must have for any online business owner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Lucky Orange?** What I appreciate most is the ease of use—it simply works! This tool has made it much easier for me to understand how customers navigate my website and identify where they encounter obstacles. The insights I've gained have been extremely valuable. I would recommend it to anyone. **What do you dislike about Lucky Orange?** Nothing really, it’s a great app, don’t have anything to add. **What problems is Lucky Orange solving and how is that benefiting you?** It’s helping me understand my customers and how they are moving through my website. **Official Response from Will Daniels:** > Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else! Cheers - Will from Lucky Orange ### 2. Best Heatmap and Analytical software **Rating:** 5.0/5.0 stars **Reviewed by:** Michael C. | DIgital Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Lucky Orange?** I also like the live chat. its the best software if its kind **What do you dislike about Lucky Orange?** i still think the old interface was better **What problems is Lucky Orange solving and how is that benefiting you?** We can see how custoemrs interact with our website and change accordingly **Official Response from Bradley Friedman:** > It's amazing what information you can find when you're watching how your visitors are really interacting with your website. Where do they click? Did they show signs of frustration? Did they miss valuable information? We're so glad you could get so much from Lucky Orange! We would love to hear your feedback about what you love about our previous interface, so please reach out to support@luckyorange.com with your comments. Thanks again! Cheers - Bradley from Lucky Orange ### 3. Modern UI and features for an affordable price **Rating:** 5.0/5.0 stars **Reviewed by:** Charles F. | Manager, SEO, Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2024 **What do you like best about Lucky Orange?** Client success team was very helpful during onboarding - available next day for a call to discuss my goals with Lucy Orange and how we can accomplish them. Very easy to install, just a script placed in the header. The UI is clean and modern, compared to other competitors it is more intuitive and overall feels better. The dynamic heatmap function is excellent, compared to other tools there are not any issues with rendering the on-page CSS - the pages appear as they should when reviewing heatmaps for insights. **What do you dislike about Lucky Orange?** The GA4 integration auto connects (seemingly based on the script present on the website), which can be an issue for cases where sites use multiple GA4 scripts. **What problems is Lucky Orange solving and how is that benefiting you?** Our company developed a leasing widget for multifamily industry, we are trying to gain visual insights to how users interact with it. **Official Response from Bradley Friedman:** > We appreciate the time you took to leave us a review, Charles! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. We love to hear that Lucky Orange insights was able to show you how visitors use your website and help you drive changes that have helped grow your business. Our team loves that we’ve been able to impress you with our technology, installation, UI, and onboarding. Regarding your GA4 integration, could you please reach out to support@luckyorange.com? We would love to learn more about your feedback and how we can assist with this unique situation. Thanks again for your review, and we look forward to hearing from you soon! Cheers - Bradley from Lucky Orange ### 4. Exceptional customer service and offering **Rating:** 4.5/5.0 stars **Reviewed by:** Laura B. | Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Lucky Orange?** We've been using Lucky Orange since launching our new website a few months ago, and their service has consistently exceeded our expectations. After evaluating several heatmapping tools, Lucky Orange stood out for both their functionality and outstanding customer support. Special thanks to Audry, whose customer service has been exemplary. We couldn't recommend Lucky Orange more highly! **What do you dislike about Lucky Orange?** Despite persistent issues with website session recordings, Lucky Orange demonstrated exceptional support in attempting to resolve the problem. Their representative Audry provided multiple solutions over several months while working alongside Salesforce to address the situation. Although we weren't able to find a complete resolution, Lucky Orange showed their commitment to customer satisfaction by offering a subscription discount. Notably, while competitors like Microsoft Clarity and HotJar failed to function with our site at all, Lucky Orange's heatmapping and popup survey features continue to work effectively, making them a valuable partner despite the session recording limitations. **What problems is Lucky Orange solving and how is that benefiting you?** Being able to track our user experience and find frustrations using our website with the heatmapping tool and surveys. **Official Response from Will Daniels:** > Thank you for your review! Seeing exactly what your visitors and customers do and experience on your site through surveys and heatmaps can make all the difference in improving your website and growing your business. We have also passed along your very kind words to Audry to share the love. We are always here to help our customers be as successful as possible, both now and in the future. Again, we appreciate your review and we are here should you need anything else! Cheers - Will ### 5. A Game-Changer for Small Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Heather B. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Lucky Orange?** Easy-to-Use Heatmaps & Session Recordings – See where visitors click, scroll, and drop off in real-time. This helps small business owners optimize their site without guesswork. Quick & Easy Integration – Works smoothly with Shopify. Live Chat for Instant Customer Engagement – Many small businesses struggle with customer support. Lucky Orange lets you chat with visitors in real time, helping improve sales and answer questions before they leave. **What do you dislike about Lucky Orange?** Limited Free Plan – If your site gets a lot of traffic, you may need to upgrade sooner than expected. **What problems is Lucky Orange solving and how is that benefiting you?** Connecting with visitors in real time **Official Response from Will Daniels:** > Thank you for your review! We love to hear that getting a front row seat to your customers' online interactions has been just what you needed to grow your business. Again, we appreciate your review, and we are here should you need anything else! Cheers - Will ### 6. Fantastic App! **Rating:** 4.0/5.0 stars **Reviewed by:** Krysta H. | Owner/President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Lucky Orange?** I use Lucky Orange to see how I can improve my customers' experience on my website. It has helped me see formatting errors and observe valuable data. My favorite feature is being able to watch each customer's browsing session. I highly recommend this app! **What do you dislike about Lucky Orange?** Sometimes the recordings are slow to load. **What problems is Lucky Orange solving and how is that benefiting you?** My business is new and Lucky Orange is helping me collect data and watch session replays. This information has allowed me to fix formatting errors and see how I can improve the experience on my website. **Official Response from Will Daniels:** > Thank you for your review! Seeing exactly what your visitors and customers do and experience on your website through Session Recordings can make all the difference in improving your website and growing your business. Again, we appreciate your review, and we are here should you need anything else. Cheers - Will ### 7. Tracking DATA makes you higher ROAS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2025 **What do you like best about Lucky Orange?** Being able to watch recordings of customers allows us to improve our funnels and make our business more profitable. It's a must for every serious business owner! **What do you dislike about Lucky Orange?** Not being able to see customer data when using iFrame **What problems is Lucky Orange solving and how is that benefiting you?** Being able to monitor customer behavior, identify inefficiencies in our funnels. It helps us make higher ROAS by optimizing our pages. **Official Response from Will Daniels:** > Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Again, we appreciate your review, and we're here should you need anything else! Cheers - Will from Lucky Orange ### 8. The best insight into customer website interactions **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Lucky Orange?** The ability to see user interactions in tealtime **What do you dislike about Lucky Orange?** Overall it’s great - but takes abit of time to make the most of the other features **What problems is Lucky Orange solving and how is that benefiting you?** Seeing how users are really using the site **Official Response from Will Daniels:** > Thank you for your review! Being able to see what visitors do and experience on yourwebsite can make all of the difference in improving the customer experience and your conversions. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Will from Lucky Orange ### 9. Excellent Insights For User Experience **Rating:** 5.0/5.0 stars **Reviewed by:** James V. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Lucky Orange?** Being able to watch both live sessions and recordings of user experiences on the website is invaluable and allows us to make informed decisions on what we need to do to improve the user journey. **What do you dislike about Lucky Orange?** More tool tips in the dashboard would be good. **What problems is Lucky Orange solving and how is that benefiting you?** Testing landing pages for Google ads campaigns. It helps us see exactly what customers do when they arrive on the page. **Official Response from Will Daniels:** > Thank you for your review! Being able to see what visitors do and experience on your website can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else! Cheers - Will from Lucky Orange ### 10. Great service, interesting data **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Lucky Orange?** Customer service is able to schedule calls to answer your questions. The platform provides interesting insights and data. **What do you dislike about Lucky Orange?** At times found the software timelines glitchy **What problems is Lucky Orange solving and how is that benefiting you?** Allowing me to see pain points on the website to improve our user's experiences **Official Response from Will Daniels:** > Thank you for your review! Learning the pain points your customers are having and being able to quickly address them is invaluable. Again, we appreciate your review, and we're here should you need anything else! Cheers - Will from Lucky Orange ### 11. GreatTool for Understanding Customer Behavior **Rating:** 5.0/5.0 stars **Reviewed by:** Mitch H. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Lucky Orange?** • easy-to-understand heatmaps and session recordings • responsive customer service • intuitive user interface • implementation was easy as installing in Shopify and adding the script to the theme.liquid file **What do you dislike about Lucky Orange?** • Minor learning curve with certain features, but support is available **What problems is Lucky Orange solving and how is that benefiting you?** 1. Understanding Visitor Behavior: session recordings and heatmaps offer ~qualitative data~ insights, allowing us to observe how users interact with our site in real-time. We're identifying issues that may be causing user frustration. 2. Identifying Conversion Barriers: By analyzing conversion funnels and form analytics, we can pinpoint where potential customers drop off during the purchasing process. This enables us to make targeted improvements to reduce abandonment rates and enhance the overall user journey. 3. Personalize User Journeys: funnel analysis has helped us segment & study our users, their UX journey, and identify area for improvement. **Official Response from Bradley Friedman:** > We appreciate the time you took to leave us such a comprehensive review! Our team loves hearing that you've gained so much from Lucky Orange insights. Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your site and growing your business. Regarding your comment about a minor learning curve, our complimentary onboarding aims to eliminate any confusion or questions our users may have about any of our 20+ features. As you pointed out, our support team is always available and proudly offers all users human support across all plan trials and tiers. We're thrilled that you've been able to better understand visitor behavior, conversion barriers, and the user journey using Lucky Orange. Thanks again, and don't hesitate to reach out if you need anything! Cheers - Bradley from Lucky Orange ### 12. Very helpful and helps with insights for my website! **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle . | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Lucky Orange?** I love that you can track what customers are doing so you can see what they might be looking for or what you can do to improve my website! **What do you dislike about Lucky Orange?** Not being able to stop tracking on myself when I am editing or adding stuff to my site! **What problems is Lucky Orange solving and how is that benefiting you?** What customers want! I once saw on a session that a customer was looking for more photos of a product so I added more! **Official Response from Will Daniels:** > Thank you for your review! Learning the pain points your customers are having and being able to quickly address them is invaluable. Regarding your feedback about tracking yourself, you can always block your own IP address from being tracked by Lucky Orange. You can use the link below to learn how to do this. If you run into any issues, please reach out to support@luckyorange.com and we can walk you through the process. Thanks again for your review! https://help-preview.luckyorange.com/article/264-how-to-block-an-ip-address-including-your-own-from-being-tracked Cheers - Will ### 13. Intuitive and helpful software **Rating:** 4.5/5.0 stars **Reviewed by:** Benjamin S. | Graphic Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2025 **What do you like best about Lucky Orange?** Easy to implement, wonderful customer support, you can get pretty granular with tracking the user journey. **What do you dislike about Lucky Orange?** Boolean operators for funnels would be great; right now, I always have to contact customer support to create custom funnels that incorporate more than element. **What problems is Lucky Orange solving and how is that benefiting you?** Allowing us to understand what content is and isn't working for the people who view our website. **Official Response from Will Daniels:** > Thank you for your review! Love to hear that Lucky Orange insights gave you that front row experience to show you how visitors use your website. Regarding your feedback on the funnels, I have passed this feedback along to our team as a future enhancement we could roll out in the future. Thanks again, and don’t hesitate to reach out if you need anything! Cheers - Will from Lucky Orange ### 14. Very helpful team **Rating:** 4.0/5.0 stars **Reviewed by:** Hadley C. | Email Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Lucky Orange?** It has a lot of great tracking functionality and options to personalize your offerings and make the most of your web content. **What do you dislike about Lucky Orange?** Nothing at the moment! Still learning the platform **What problems is Lucky Orange solving and how is that benefiting you?** We’ve always had historically low engagement with our website and Lucky Orange is helping pinpoint drop off points in our site and how we can improve. **Official Response from Will Daniels:** > Thank you for your review! Being able to see what visitors do and experience on your website can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else! Cheers - Will from Lucky Orange ### 15. Good experience - luck of data regarding missing gaps or unsupported actions **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Lucky Orange?** tracking users to catch initial problems when uploading something new **What do you dislike about Lucky Orange?** gaps, unsupported actions - which can be a problem when trying to catch problems in the sight (shopify) **What problems is Lucky Orange solving and how is that benefiting you?** it helps on traking initial problems when uploading a new site. **Official Response from Will Daniels:** > Thanks for taking the time to leave us a review! Learning the pain points your customers are having and being able to quickly address them is invaluable. Regarding your feedback on the gaps and unsupported actions, could you please reach out to support@luckyorange.com so we can take a look at this specifically for you? Thanks again for your review, and don't hesitate to reach out with any questions. Cheers - Will from Lucky Orange ### 16. Ok, needs tweaks **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Lucky Orange?** The service is on for what I need it for. **What do you dislike about Lucky Orange?** Sometimes the customer is on my page and their data isn’t recorded. **What problems is Lucky Orange solving and how is that benefiting you?** Seeing what the customers are are doing on my page is insightful. **Official Response from Will Daniels:** > Thank you for your feedback, and we are sorry to hear you have been experiencing some frustration with the app. We’d really appreciate the opportunity to better understand what’s going on. At this time we are unable to locate your specific account or any previous support tickets. To help us investigate this issue further and find a solution, could you please email us at support@luckyorange.com with additional details about what you are experiencing so we can help provide a better experience moving forward. We look forward to hearing from you and helping resolve this as soon as possible. Regards - Will from Lucky Orange ### 17. Improving my storefront! **Rating:** 5.0/5.0 stars **Reviewed by:** Gabrielle R. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2025 **What do you like best about Lucky Orange?** Lucky Orange has provided valuable insights into our customer behavior, allowing us to identify inefficiencies and make impactful improvements to our shop—ultimately increasing our conversion rate. **What do you dislike about Lucky Orange?** There are no downsides yet for us using Lucky Orange. **What problems is Lucky Orange solving and how is that benefiting you?** As a new shop, we're constantly looking for ways to improve—and Lucky Orange has been instrumental in helping us optimize our site and boost our conversion rate. **Official Response from Will Daniels:** > Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Again, we appreciate your review, and we're here should you need anything else! Cheers - Will from Lucky Orange ### 18. Lucky Orange - Great Data Insight & Easy to Use! **Rating:** 5.0/5.0 stars **Reviewed by:** Greg G. | VP of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2024 **What do you like best about Lucky Orange?** Super quick to set up and get live, very cost efficient, excellent tools and data available and super easy to use / navigate. Great customer service too in case you need 1 on 1 (direct human) support. **What do you dislike about Lucky Orange?** A lot of features and reports to sift through but once you get a better hold on filters, it becomes a bit easier to manage and evaluate all the data in a way that's valuable for understanding top tier website optimizations. **What problems is Lucky Orange solving and how is that benefiting you?** What do customers interact with the most on each page. That has helped us determine easy site optmizations to help increase UI/UX. Understand how and why customers do no complete purchases so we can update the site in a way that leads to less drop off form add to car to completed purchase. **Official Response from Bradley Friedman:** > Love to hear it, Greg! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. We're thrilled to hear how getting that first-hand look at what customers do and experience can make such a difference for your site. Our support is 100% human for all users, unlike some competitors who only offer this level of support on premium tiers. Our filters are also very helpful throughout the app. Have you tried our Discovery feature? It makes it even easier to evaluate all the data! Thanks for leaving us a review, and we're here if you need anything! Cheers, Bradley from Lucky Orange ### 19. It is amazing to see what you can do with it - very useful! **Rating:** 4.0/5.0 stars **Reviewed by:** Lennard T. | CEO My Dear Beer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Lucky Orange?** You can get to know your customer and see how your website give you results (or not). It's great to improve with this tool. **What do you dislike about Lucky Orange?** There are a lot of options which costs some time to discover everything. **What problems is Lucky Orange solving and how is that benefiting you?** Insights in behavior of clients on the website. Therefore we can improve our CRO **Official Response from Will Daniels:** > We appreciate the time you took to leave us a review! Being able to see what visitors do and experience on your website can make all of the difference in improving the customer experience and your conversions. Regarding your feedback on it taking time to discover all the different tools, feel free to reach out to our team at support@luckyorange.com anytime you have questions or get stuck and we would be happy to hop on a call and assist! Thanks again for your review, and don't hesitate to reach out with any questions. Cheers - Will from Lucky Orange ### 20. Great software and amazing service by Justin **Rating:** 5.0/5.0 stars **Reviewed by:** Mahmoud E. | Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2025 **What do you like best about Lucky Orange?** Customer service, recording feature, heatmap feature and chatbot UI. **What do you dislike about Lucky Orange?** Only comment I have is to provide a mobile app for the website chat so that customers can be responded to on the go. **What problems is Lucky Orange solving and how is that benefiting you?** It helps me identify potential improvements to our funnel through its session recording and heatmap analysis. **Official Response from Will Daniels:** > Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Regarding your feedback on a mobile app, I have passed this along to our team as a potential feature we roll out in the future. Thanks again for your review, and don't hesitate to reach out with any questions. Cheers - Will from Lucky Orange ### 21. Great resource **Rating:** 4.5/5.0 stars **Reviewed by:** Irene C. | Pillar 1 Leader - Vision and Brand (Marketing Director) , Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2025 **What do you like best about Lucky Orange?** I like how easy to use Lucky Orange is. It holds so much great information and it's all right there in front of you. I don't feel like I need mastery of yet another tool to be successful in using it. The customer service has also been wonderful - it was so nice to talk to a human as I explore the tool. **What do you dislike about Lucky Orange?** It would be great to more easily track personal information. **What problems is Lucky Orange solving and how is that benefiting you?** Content marketing - what's working and what's not. **Official Response from Will Daniels:** > These are words we love to hear! We’re so happy that you’ve been able to start diving into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. We also sent you some additional instructions with how you can track more personal data. Just reply back with any questions you may have regarding this and we would be happy to help! Again, we appreciate your review, and we're here should you need anything else! Cheers - Will ### 22. Extremely easy experience and high level of customization and filtering abilities **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Lucky Orange?** Heatmaps are helping us understand how customers use our website. We will continue to use these statistics and update our stores to better suit the needs of our fans. The customer support is also top notch and quick to respond. Setting up Lucky Orange was a breeze and only took a few steps. **What do you dislike about Lucky Orange?** It can be a little overwhelming at first. However, after the onboarding call with Jordan, we feel confident Lucky Orange will help us moving forward. **What problems is Lucky Orange solving and how is that benefiting you?** We are adjusting menu items and site layouts to better fit how our customers interact with the site. **Official Response from Will Daniels:** > Thank you for your review! Seeing exactly what your visitors and customers do and experience on your website through heatmaps can make all the difference in improving your website and growing your business. Again, we appreciate your review and we are here should you need anything else! Cheers - Will from Lucky Orange ### 23. Fascinating analytics topped with amazing support. **Rating:** 5.0/5.0 stars **Reviewed by:** Doug M. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Lucky Orange?** Lucky Orange’s visual analytics are fantastic—clear, intuitive, and easy to navigate. But what I like best is their support staff. Jordan in particular has been incredibly helpful, responding quickly with clear, actionable guidance that’s easy to follow. That kind of customer support really makes a difference. **What do you dislike about Lucky Orange?** So far, there’s really nothing I dislike—it’s been smooth sailing across the board. **What problems is Lucky Orange solving and how is that benefiting you?** What problems is Lucky Orange solving and how is that benefiting you? **Official Response from Will Daniels:** > Thanks for leaving us such a thorough review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Again, we appreciate your review, and we're here should you need anything else! Cheers - Will from Lucky Orange ### 24. It has been very valuable to see insights on how my customers are interacting with my website. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Lucky Orange?** I like the recording feature, which helps me see where customers drop off. It is also helpful to have the heat map. **What do you dislike about Lucky Orange?** I don't see very many downsides. It is very user-friendly and easy to use! **What problems is Lucky Orange solving and how is that benefiting you?** In the market place they are solving ways to understand your customer. It is benefitting me to see where my website can improve. **Official Response from Will Daniels:** > Thanks for taking the time to leave us a review! Using Lucky Orange to analyze your customers is a great way to make meaningful changes on your store that improve conversions and your customer experience. Thanks again, and don’t hesitate to reach out if you need anything! Cheers - Will from Lucky Orange ### 25. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Lucky Orange?** I can see what my customers do and this is amazing **What do you dislike about Lucky Orange?** Nothing is truly amazing and useful. **What problems is Lucky Orange solving and how is that benefiting you?** I can see what the customers of my store are doing and improve accordingly. **Official Response from Will Daniels:** > Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Again, we appreciate your review, and we're here should you need anything else! Cheers - Will from Lucky Orange ### 26. Lucky orange is an excellent tool to get insights of how your users navigate in your website. **Rating:** 5.0/5.0 stars **Reviewed by:** Manolis C. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Lucky Orange?** The fact that there is real time monitoring of what a user is doing. Also the stats that are gathered are very good and all this for a really good price. To implement it it's just a few lines of code that you take copy paste, so that's alos great. **What do you dislike about Lucky Orange?** There are some sessions that when you click on them it's said that there are no data available. I would preffer not to see the sessions at all since there are no data. **What problems is Lucky Orange solving and how is that benefiting you?** Since my product is B2C many people use your product in various ways that sometimes the product team has not thought about it. With Lucky orange we get valuable insights of what the users do and we use these data to make things better for them. We also use Heatmaps a lot to understand if some features are not used so as to remove them in following releases. **Official Response from Bradley Friedman:** > These are words that we love to hear! The more you learn about your visitors and what they experience, the more you can spot those conversion potholes and address them before they cost you more sales. Because you can see it in real time, you don't have to wait to see what happened and what stopped someone from converting. We appreciate the time you took to write this review and share the Lucky Orange love. We're here if you have any questions! Cheers - Bradley from Lucky Orange ### 27. Intuitive UXUI and very helpful **Rating:** 3.5/5.0 stars **Reviewed by:** Chevy C. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Lucky Orange?** Lucky Orange is an essential tool for understanding customer behavior on our website! The heatmaps and session recordings give us valuable insights into how visitors interact with our pages, which helps us make informed decisions to improve user experience and conversion rates. The live chat and surveys are also great for connecting with visitors in real-time, allowing us to address questions immediately. Overall, it’s easy to use, offers a ton of features, and has been invaluable for optimizing our site. Highly recommend **What do you dislike about Lucky Orange?** I wish it had benchmark stats for me to compare my performance to **What problems is Lucky Orange solving and how is that benefiting you?** Looking at viewer drop out rates to improve my website and sales conversion **Official Response from Bradley Friedman:** > We’re thrilled that Lucky Orange has become your easy-to-use essential tool to bring you the valuable insights you need to understand and engage with your visitors, whether it’s through heatmaps and session recordings or surveys and live chat. We agree with you - our 20+ features truly are invaluable when it comes to optimizing your website! We’re interested in learning more about your benchmark feedback. At your earliest convenience, please reply to your last email from our team to begin the conversation. Just like Lucky Orange is invaluable to optimizing your website, your feedback as a user is invaluable to our team. Thanks again, and don’t hesitate to reach out if you need anything. Cheers - Bradley from Lucky Orange ### 28. Helped me uncover a lot about my business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Lucky Orange?** I like that I am able to follow what the person is clicking though. The UI is nice as well **What do you dislike about Lucky Orange?** I wish it were less glitchy and it would tell me if they checked out or not. **What problems is Lucky Orange solving and how is that benefiting you?** Lucky Orange helped me see that I needed to fix my pop up for gathering emails. I saw that it didn’t work. Also I wanted to pair items of clothing together and lucky Orange helped me see that I can improve my website in that regard. **Official Response from Will Daniels:** > Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your website and gain that valuable feedback. Regarding your feedback about know if a visitor checked out or not, please reach out to support@luckyorange.com so we can look into this for you. Our team should be able to help you out with this. Thanks again for your review and don't hesitate to reach out with any questions! Cheers - Will from Lucky Orange ### 29. Exceeded expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Jose G. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Lucky Orange?** It was the simpliest integration into Shopify Store. I did not know how I would benefit from it, but here we are, we are benefiting from it. I now know what my customers look at, click, and ponder on. We have been able to improve our website in an unquantifiable manner. It has been worth every penny to use Lucky Orange. **What do you dislike about Lucky Orange?** I wish there was less functionality on lucky orange to focus only on heatmaps and analytics (skip customer service) so that the price can be reduced. **What problems is Lucky Orange solving and how is that benefiting you?** Our problem is knowing what the user is doing on our website, and now we have an idea of what they are doing so we can optimize the website. **Official Response from Bradley Friedman:** > We appreciate your review, Jose! Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. Like you said, it’s the tool you never knew you needed until you use it for the first time. Suddenly you get access behind the digital curtain to see what people are really doing on your website. Thank you for your feedback about reduced functionality for a reduced cost, and we’ve already passed it along to our product strategy team. We have designed several plans just for small businesses, including a free plan and one tailored specifically for Shopify merchants like yourself. We’re always here to help you find a plan that better fits your traffic and budget, and you can send an email to support@luckyorange.com if you want to find some time to connect. Thank you again for your review, and don’t hesitate to reach out if you need anything! Cheers - Bradley from Lucky Orange ### 30. Everything You Need to Know **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Lucky Orange?** This software allows you to see visitors and all data you may want to know about the kind of traffic going to your site. **What do you dislike about Lucky Orange?** Sometimes you can't view screencasts but this is rare. **What problems is Lucky Orange solving and how is that benefiting you?** It helps me know where the exit intentions occur so I can improve landing pages. **Official Response from Will Daniels:** > Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else! Cheers - Will from Lucky Orange ### 31. Easy to use and very useful **Rating:** 4.5/5.0 stars **Reviewed by:** Cindy S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Lucky Orange?** Its straightforward to understand and very easy to setup. **What do you dislike about Lucky Orange?** Nothing much. That you have to pay but such is life. **What problems is Lucky Orange solving and how is that benefiting you?** Traffic analysis Optimizing traffic **Official Response from Will Daniels:** > Thank you for your review! Being able to see what visitors do and experience on your website can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else! Cheers - Will from Lucky Orange ### 32. An app that every e-commerce mananger needs: Lucky Orange **Rating:** 5.0/5.0 stars **Reviewed by:** Elvan B. | Manager / Chief Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Lucky Orange?** Frankly, I cannot imagine a world in which I have to do e-commerce without Lucky Orange. Everything about this app is wonderful, and I'm normally a pretty grumpy person. They have the best customer support, a great user interface that is a breeze to use, a great pricing offer that is actually a deal made in heaven, and one of the easiest shopify integrations that I've ever seen. I basically use it every single day. **What do you dislike about Lucky Orange?** It's really hard to find something to dislike about Lucky Orange. Out of all the large number of apps I use for my shopify e-commerce store, they are simply my favourite. I would actually have to nit-pick the website to find some minor thing lacking, because I simply can't think of any off the top of my head. **What problems is Lucky Orange solving and how is that benefiting you?** They help me identify customer behaviour. Without Lucky Orange, I feel like a deaf and blind shopkeeper. The analytics they provide is absolutely essential to my work. Also, without the data from Lucky Orange, I would have no way of knowing if my website is functioning correctly or not. **Official Response from Bradley Friedman:** > Thank you so much for your review! We're honored that we were able to impress you with our technology, UI and support! Visitor behavior truly makes all of the difference. There's no need to be in the dark any longer! Again, thank you for leaving us a review and sharing the Lucky Orange love. If you need anything, please don't hesitate to reach out to our team. We're just one email away! Cheers - Bradley from Lucky Orange ### 33. All analytics that we needed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Lucky Orange?** UX is very easy to use and understand for every employee. Maps are great **What do you dislike about Lucky Orange?** I've not found anything. Looks better in every way compared to hotjar **What problems is Lucky Orange solving and how is that benefiting you?** We are using it for improving CR of landing pages and home page **Official Response from Will Daniels:** > Thank you for your review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Will from Lucky Orange ### 34. Great tool for Shopify **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2024 **What do you like best about Lucky Orange?** What I like best about Lucky Orange is its ability to provide clear, actionable insights into user behavior through heatmaps, session recordings, and live analytics. The "rage clicks" make it easy to identify friction points and understand how users interact with the website in real-time. I think it's the only tool allowing to visualize Shopify checkout. The interface is intuitive, overall it's a good experience. **What do you dislike about Lucky Orange?** I would like to have more pre-set metrics, especially Shopify-specific ones. Also would appreciate the possibility of full app integration on multil stores set-up. It's not a full experience for multi-store. **What problems is Lucky Orange solving and how is that benefiting you?** I need to make sure our visitors do not encounter any issues (sessions). I also use it for CRO ideas (heatmaps) **Official Response from Bradley Friedman:** > Thank you for taking the time to leave us a review and your feedback. We’re thrilled to hear that our heatmaps, session recordings and live view features have given you clear, actionable insights into your visitors’ interactions. Getting a real-time look at what people really do on your website is truly invaluable. At Lucky Orange, we’re committed to providing you with the data you need to optimize your site effectively. Whether it’s addressing frustration signals like rage clicks or using our Shopify checkout capabilities, our goal is to eliminate guesswork and ensure a seamless journey for your users from landing page to conversion. Regarding your feedback about using Lucky Orange across multiple Shopify stores, you can easily switch between them using the drop-down menu in your account. I’d be delighted to guide you through this process and gather your feedback on both managing multiple stores and which pre-set Shopify metrics would be most beneficial for you. Please reply to our last email so we can schedule a time to connect that works for you. Thanks again for your feedback, and I look forward to speaking with you soon! Best regards - Bradley from Lucky Orange ### 35. I needed some help navigating the dashboard and understanding the resources for a client **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Lucky Orange?** Easy to navigate and intuitive dashboard **What do you dislike about Lucky Orange?** Would like better insights into the funnel **What problems is Lucky Orange solving and how is that benefiting you?** Heatmap to understand customer behavior and conversion funnel **Official Response from Will Daniels:** > Thank you for your review! Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. Regarding your feedback about getting better insights into the funnel, we would love to hop on a call and walk you through this particular feature. Just reach out to support@luckyorange.com and we can set up some time to make sure you get the most out of your funnels! Thanks again for your review, and don't hesitate to reach out with any questions. Cheers - Will from Lucky Orange ### 36. Great Insights On Our Site **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2025 **What do you like best about Lucky Orange?** This has really helped us understand the user journey on our website, which we have never had before. **What do you dislike about Lucky Orange?** We have had no issues currently, has been an easy process in implementing. **What problems is Lucky Orange solving and how is that benefiting you?** It has given us visibility on our users journey and helped us enhance elements on our site that were previously missing. **Official Response from Will Daniels:** > Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Will from Lucky Orange ### 37. very easy to use software **Rating:** 5.0/5.0 stars **Reviewed by:** Adil M. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Lucky Orange?** The analytics are very helpful and the survey questions help gather more information **What do you dislike about Lucky Orange?** Wish it had more AI capabilities, that would help us understand how to make the best use of the information. **What problems is Lucky Orange solving and how is that benefiting you?** for CRO improvements **Official Response from Will Daniels:** > Thank you for your review! Using Lucky Orange to analyze your customers is a great way to make meaningful changes on your store that improve conversions and your customer experience. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Justin from Lucky Orange ### 38. Lucky Orange Makes Data Analysis FUN **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Lucky Orange?** Lucky Orange is FUN to use! The UI is beautiful, engaging, and makes me want to go find data on my site. In my current role, I primarily simply get into Lucky Orange to analyze how the buttons on our homepage are performing, what menu items or buttons on product pages get used often, and which parts of the site get totally glossed over. There are many features of Lucky Orange that I don't use right now (not a flaw with Lucky Orange), so I can only really speak to the Heatmaps. Love the fact that I can easily download a CSV for whatever data I'm viewing. **What do you dislike about Lucky Orange?** Loading Heatmaps for a full month of data can take a long time (but that is not surprising to me--it's a lot of info). I do sometimes find the granularity of the layout overwhelming when I hop in to take a quick look at our site. (Very likely that there are there are options to cut down on the noise that I simply haven't explored yet.) **What problems is Lucky Orange solving and how is that benefiting you?** Lucky Orange is the tool I go to when I want to quickly get a pulse on how an element is performing on our website. I often use it to gather data before I change something on our menu navigation. I also use it to write reports on customer engagement with buttons on product pages and non-product related parts of our website (educational articles and videos, etc.) Hugely valuable! **Official Response from Bradley Friedman:** > Thanks for taking the time to leave us a review! These are words that we love to hear! We are so glad that Lucky Orange has been able to play such an integral part of your conversion strategy. The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. We would be happy to walk you through our 20+ features and ways to help heatmaps load faster if you’re interested. Simply respond to our last email to find some time to connect. Thanks again for your review, and we look forward to hearing from you soon! Cheers - Bradley from Lucky Orange ### 39. Excellent resource to understand areas of improvement for your website **Rating:** 5.0/5.0 stars **Reviewed by:** Tom K. | Managing Director & Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2024 **What do you like best about Lucky Orange?** Its been great to see website visitors interactions with the site and its allowed us to understand root cause analysis of issues effecting CRO and abandoned cart rate etc. **What do you dislike about Lucky Orange?** I dont believe there is an app yet? Would be even better with extra filtering. **What problems is Lucky Orange solving and how is that benefiting you?** Allowing me to understand customers behaviour, and to understand issues for foreign visitors outwith our home territory. **Official Response from Bradley Friedman:** > We appreciate the time you took to leave us a review! Our team is thrilled that you've been able to dive into the data to diagnose the root cause of your conversion issues. We love to hear that getting a front-row seat to your customers’ online interactions has been just what you needed to grow your conversions and business. When you get the chance, could you please reply to the last email from our team? We would love to hear what filters we could add and how you envision using a future Lucky Orange mobile app. We value any feedback you can provide and love hearing from our users! Thanks again for this review, and we're thrilled that we've been able to earn your 5/5 stars! If you need anything, please don't hesitate to let us know. Happy tracking! Cheers - Bradley from Lucky Orange ### 40. Love the features **Rating:** 4.5/5.0 stars **Reviewed by:** Kris D. | sales and web maintenance, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about Lucky Orange?** I love the heat maps, polls, live viewing of customer actions and many more extras **What do you dislike about Lucky Orange?** I have 2 companies and can't tell which site the customer is viewing. **What problems is Lucky Orange solving and how is that benefiting you?** Where the customers go once they visit the website. **Official Response from Will Daniels:** > Thank you for your review! Being able to see what visitors do an experience on your site can make all of the difference in improving the customer experience and your conversions. Regarding your feedback about being unsure which site the customer is viewing, you can always toggle between the 2 sites by using the drop down in the upper left hand corner. This will allow you to just view sessions and data for each site as each site has a unique tracking code. We would love to walk you through some tips and tricks to get the most out of Lucky Orange and clear up any confusion. Just reach out to support@luckyorange.com and we can get a complimentary demo set up. Thanks again for your review, and don't hesitate to reach out with any questions. Cheers - Justin from Lucky Orange ### 41. Fake visitors? **Rating:** 1.0/5.0 stars **Reviewed by:** Patryk D. | Właściciel, Solution Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2024 **What do you like best about Lucky Orange?** Session recording, heatmaps, chat, form analytics. **What do you dislike about Lucky Orange?** I use a free plan, so I have only 100 sessions per month, but it would be fine for me if they won't add fake sessions. 40 from 44 sessions are fakes from Belgium. I do not have any client from that country, I did not start any marketing campain in that country, so it is very strange. In the panel I can see that these sessions were not recorded, these users saw 0 pages and session duration is also 0. In less than a week these fake sessions took a half of my free sessions - it is disappointing. Application looks really good, but it is useless without spending money. **What problems is Lucky Orange solving and how is that benefiting you?** It helps me to understand how my users use my application. **Official Response from Kelsey George:** > Thank you for reaching out. We’ve taken a look at your account and it appears many of the sessions you’re referring to come from bots visiting your website. Lucky Orange understands the importance of accurate website data. As such, our technology is designed to capture and report the true behavior of anyone who visits your website. This can include bots, which can have both beneficial effects (such as search engine crawlers) and nefarious impacts (such as DDoS attacks). Bot-based sessions typically show few (if any) pages visited, little to no duration and repeated visits from a single location. Here is a help document that explains more about bot traffic: https://help-preview.luckyorange.com/article/491-website-bots-the-good-the-bad-and-the-ugly Our team would be happy to discuss more about identifying bot traffic and assist you in blocking your Lucky Orange from tracking future bots. Simply reply to my last email to get the conversation started. I’ll watch our inbox for your email. Best regards - Kelsey from Lucky Orange ### 42. That's amazing software **Rating:** 4.0/5.0 stars **Reviewed by:** Gabriel S. | Marketing manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2024 **What do you like best about Lucky Orange?** The usability is very friendly and the data is accurate. I like receiving reports with all the information too, it helps my business a lot. **What do you dislike about Lucky Orange?** There is nothing specific that I don't like, but I would recommend a feature that, based on the report data, proposes possible solutions on the website to avoid problems, perhaps implementing something with AI to propose solutions. **What problems is Lucky Orange solving and how is that benefiting you?** I have an ecommerce and Lucky Orange helps me see user behavior on my website, so I can evaluate what I need to improve on my page. **Official Response from Bradley Friedman:** > Thanks for your review! Being able to see what visitors do and experience on your website can make all the difference in improving customer experience and your conversions. We designed Lucky Orange to be easy to use, regardless of your industry or experience level. We appreciate your feedback on integrating AI to identify and suggest conversion solutions, and we’ve passed it along to our product development team. Thanks again for your review, and we're here if you need anything! Cheers - Bradley from Lucky Orange ### 43. Love Lucky Orange **Rating:** 5.0/5.0 stars **Reviewed by:** Alexis S. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Lucky Orange?** Just got started with Lucky Orange but I am LOVING it. It's so fun and helpful to watch people shop. Their platform is really user friendly and their customer service is so lovely. I also love that it doesn't effect site speed as much as Microsoft Clarity which is great too! 10/10 recommend! **What do you dislike about Lucky Orange?** Nothing so far! It might take a little bit to navigate and figure out at first, but their customer support is lovely and very helpful! **What problems is Lucky Orange solving and how is that benefiting you?** Watching consumers shop and learning what is hard to navigate on our site. **Official Response from Bradley Friedman:** > Thanks for your review and 10/10 recommendation, Alexis! It's always amazing what insights you can gain from getting that front-row seat to see how people really engage on your website. It brings typical analytics to life! And you're right about the site speed! Lucky Orange loads our code asynchronously. Because of this, our code doesn’t load on your site until the essential elements have loaded and are fully functional. The impact on site speed is minimal compared to some of our competitors. Again, thank you for your review, and don't hesitate to reach out if you need anything. Our team is just an email away! Cheers - Bradley from Lucky Orange ### 44. Good affordable option for Heatmap insights **Rating:** 4.5/5.0 stars **Reviewed by:** Brian M. | Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Lucky Orange?** Captures detailed heatmaps, rage clicks, and has solid integrations with other infrastructure **What do you dislike about Lucky Orange?** Sometimes the heatmap feature takes a while to load. **What problems is Lucky Orange solving and how is that benefiting you?** Visitor information **Official Response from Will Daniels:** > Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Regarding your feedback on the heatmaps taking a while to load, we just rolled out some updates to our heatmaps this week that should improve that load speed moving forward! Again, we appreciate your review, and we're here should you need anything else! Cheers - Will from Lucky Orange ### 45. great ui and easy to understand. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2025 **What do you like best about Lucky Orange?** love using heatmaps and the dashboard has actual helpful items that i can view at any time. **What do you dislike about Lucky Orange?** loading up previews can be a bit buggy at first. **What problems is Lucky Orange solving and how is that benefiting you?** seeing where people drop off the most. testing for ux **Official Response from Will Daniels:** > Thank you for your review! Discovering how your customers interact with your website can make a huge difference in your ability to identify conversion barriers and increase sales. Regarding your feedback on the recordings, I will pass this information along to our team. Feel free to reach out to support@luckyorange.com as well, and we are happy to take a look at any issues you run into. Again, we appreciate your review, and we're here should you need anything else! Cheers - Will from Lucky Orange ### 46. Lucky Orange – The Perfect Solution for Visitor Tracking and Analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Lucky Orange?** is an excellent tool for tracking visitor behavior and optimizing website performance. With real-time session recordings, heatmaps, and conversion funnels, it provides valuable insights to improve user experience. The intuitive dashboard and live chat feature make it even more powerful. A must-have for anyone looking to enhance their website’s performance! **What do you dislike about Lucky Orange?** Storage limits – Data and recordings are kept for a limited period of time, which may be insufficient for some users. **What problems is Lucky Orange solving and how is that benefiting you?** No problem **Official Response from Will Daniels:** > Thank you for your review! Lucky Orange has so many features that can help you see from your customers' perspective how they are interacting with your store and gain that valuable feedback. Regarding the storage limits, could you please reach out to support@luckyorange.com? We offer a couple of different storage limit options, so we would love to discuss which one might work best for you and your site. Thanks again, and don't hesitate to reach out if you need anything! Cheers - Will ### 47. Lucky Orange is SO GREAT! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Music | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Lucky Orange?** Lucky Orange has been unbelievably useful in filling in gaps of our site experience. I recently started using Lucky Orange to monitor 4 different websites under my Shopify+ account. I ran into some issues implementing the 4 different sites but the Customer Support team was quick to resolve my issues and book a meeting to assist. While the integration to the sites had some hiccups, I'm happy it was quickly resolved. I find myself using Lucky Orange daily for analytics and the heatmaps - which has already given insights on the shopping experience. **What do you dislike about Lucky Orange?** I can't say I dislike much about Lucky Orange - the support and documents that are available really helped. The only issues I've ran into was adding multiple sites and the integration, which was resolved with the help of customer support. **What problems is Lucky Orange solving and how is that benefiting you?** Lucky Orange is helping to fill the gaps in the user experience that I can't get from just looking at data. The heatmaps especially are giving great insights on how customers are interacting with the site which is super helpful in deciding our layout and creative. Also - the analytics provided are a great quick reference for me since I am monitoring 4 different sites, it gives a quick look at overall site performance. **Official Response from Bradley Friedman:** > Wow! Thank you for sharing the Lucky Orange love! These are words we love to hear. When you get to see exactly what people see and do on your website, you can easily understand where they're getting stuck or what's preventing conversions. We're happy we were able to get you back on tracking for your four sites! As we always say, we're just an email away. Thanks again for your review, and don't hesitate to reach out if you need anything. Cheers - Bradley from Lucky Orange ### 48. So far so good **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2025 **What do you like best about Lucky Orange?** It's very good to see the activity on my online store. **What do you dislike about Lucky Orange?** Nothing really. It's been a good experience. **What problems is Lucky Orange solving and how is that benefiting you?** Helping me see what I need to improve. **Official Response from Will Daniels:** > Thank you for your review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Thanks again for your review, and don't hesitate to reach out with any questions. Cheers - Will from Lucky Orange ### 49. Great heat mapping and session recording capabilities but no export features **Rating:** 3.0/5.0 stars **Reviewed by:** Aaron J. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Lucky Orange?** The user interface of the platform is straightforward and aesthetically pleasing. The live chat feature has been helpful for our start up as well as session, recordings and heat mapping analytics. Custom tracked events are our most-used feature. live chat feature has been a very easy way for our startup to implement customer support. **What do you dislike about Lucky Orange?** A dashboard that is not customizable at all with contextual data for custom events we've set up or need to manage from a single view. The archaic exporting options are abysmal at the very best. Exporting user data is easy until you're unable to crossreference users with their associated names/IDs. In this case, Lukcy Orange just exports the user's internal Lucky Orange ID which doesn't include variables such as first and last name. Sixty percent of the time, this exportation option creates more work than solves work. I would like to see customizable components on the dashboard. **What problems is Lucky Orange solving and how is that benefiting you?** Product analytics such as page views, feature usage and custom web app API events for further data analysis. **Official Response from Bradley Friedman:** > We appreciate your feedback. Though we’re glad that you’ve enjoyed using Lucky Orange to optimize your website, we want to address your concerns. Regarding dashboards, our dashboards are fully customizable from the dashcards, date range and more. You can add an unlimited number of dashboards each with its own layouts and cards to track different events, visitor behavior and metrics for even more customizations. I would be more than happy to walk you through the process of creating an event-specific dashboard to monitor traffic from the events you want to track. Regarding data exporting, we value your feedback and would like to connect to hear your thoughts on how data exporting could be better. Please reply to the last email from our team to get the conversation started and schedule some time to meet. We look forward to hearing from you soon. Cheers - Bradley from Lucky Orange ### 50. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Lucky Orange?** Helps me cater my product pages to my customers perfectly. **What do you dislike about Lucky Orange?** Pricing structure could be improved for stores starting out **What problems is Lucky Orange solving and how is that benefiting you?** helping me see where users are dropping off and making them stay longer **Official Response from Will Daniels:** > Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Will from Lucky Orange ## Lucky Orange Discussions - [Is there a mobile app?](https://www.g2.com/discussions/lucky-orange-is-there-a-mobile-app) - 2 comments, 2 upvotes - [How do I get rid of Lucky Orange?](https://www.g2.com/discussions/how-do-i-get-rid-of-lucky-orange) - 1 comment - [Is lucky orange safe?](https://www.g2.com/discussions/is-lucky-orange-safe) - 2 comments - [Does lucky orange slow down your site?](https://www.g2.com/discussions/does-lucky-orange-slow-down-your-site) - 3 comments - [What is lucky orange used for?](https://www.g2.com/discussions/what-is-lucky-orange-used-for) - 2 comments - [View Lucky Orange pricing details and edition comparison](https://www.g2.com/products/lucky-orange/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+04%3A54%3A05+-0500&secure%5Bsession_id%5D=e2dd4ab2-163b-47b2-97ef-a364a474a95a&secure%5Btoken%5D=20fadd9372949bb1bbbffbc4c3248f5938132b6d09509197fa4a3652ed7df24a&format=llm_user) ## Lucky Orange Integrations - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - [ClickFunnels](https://www.g2.com/products/clickfunnels/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Tag Manager](https://www.g2.com/products/google-tag-manager/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Optimizely Web Experimentation](https://www.g2.com/products/optimizely-web-experimentation/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [X-Cart](https://www.g2.com/products/x-cart/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Lucky Orange Features **Metrics** - Sessions - Digital Analytics - Engagement - Entry and Exit Pages - Standard Event Tracking - Custom Event Tracking - Retention - Return - Conversions - Funnels **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Product Analytics** - User-Level Analytics - Segmentation - Funnels - Alerts - Integrations - Usage Tracking/Analytics **Analytics** - Reports - Dashboard - Web Analytics - Campaign Tracking - Customer Demographics **Agentic AI - Heatmap Tools** - Multi-step Planning - Adaptive Learning - Natural Language Interaction - Decision Making - Third-Party Integrations **Reporting** - Real-Time Reporting - Trending - Segmentation - Mobile Reporting - Unification Across Devices - Custom Reports and Dashboards **Analysis** - Conversion Opportunities - Side-By-Side Analysis - Mobile Device Analysis - Data Quantification - Webpage Element Analysis - Funnel Analysis - Sales Trend Analysis **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **Administration** - Data Storage - A/B Testing - Integrations **Agentic AI - Product Analytics** - Adaptive Learning - Proactive Assistance - Machine Learning **Other** - User Data - Load Time Monitoring - Campaign Tracking - E-Commerce - Promotional Messages **Reporting** - Heat Maps - Session Replays - Monitoring - Data Segmentation - Real-Time Data - Customer Segmentation - Scroll Maps - Geographic Maps - Floor Plans & Maps - Hover Maps **Visitor Information** - User Identification - Search Box **Generative AI** - AI Text Generation **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Additional Functionality** - Web Traffic Reporting - Customer Activity Tracking - AI Copilot - Activity Tracking - Image Overlay - Visitor Tracking - Engagement Tracking - Dynamic Content - Data Visualization - Drag & Drop - Real-Time Analytics - Customer Journey Mapping - Embeddable Widget - Conversion Tracking - Search/Filter - Generative AI - Behavior Tracking - Customizable Reports - A/B Testing - Access Controls/Permissions - Alerts/Escalation - Hierarchical Mapping - Radial Mapping - For Science - Conversion Rate Optimization - Screen Activity Recording - Dashboard - Surveys & Feedback - Website Analytics - Form Analytics - Templates - Behavioral Analytics - Customizable Templates - API - Tagging - For Sales Teams/Organizations - Reporting & Statistics - Data Analysis Tools - Element Analytics - Mobile Access - Visual Analytics - Territorial Mapping - Embeddable **Agentic AI - Digital Analytics** - Proactive Assistance - Decision Making **Agentic AI - E-Commerce Analytics** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Additional Functionality** - Conversion Tracking - Funnel Analysis - Product Data Management - Engagement Tracking - Alerts/Notifications - Cohort Analysis - Session Recording - AI Copilot - Data Visualization - Customer Journey Mapping - Generative AI - Interactive Reports - A/B Testing **Administration** - API / Integrations - Performance and Reliability - User, Role, and Access Management ## Top Lucky Orange Alternatives - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 4.5/5.0 (1,033 reviews) - [Mouseflow](https://www.g2.com/products/mouseflow/reviews) - 4.6/5.0 (688 reviews) - [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) - 4.3/5.0 (331 reviews)