--- title: Lofty Reviews meta_title: 'Lofty Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 404 reviews by the users' company size, role or industry to find out how Lofty works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 404 scale: '5' date_modified: '2026-07-14' parent_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- # Lofty Reviews **Vendor:** Lofty **Category:** [Real Estate CRM Software](https://www.g2.com/categories/real-estate-crm) **Average Rating:** 4.3/5.0 **Total Reviews:** 404 ## About Lofty Lofty is an award-winning, all-in-one marketing, lead generation, and customer relationship management (CRM) platform built specifically for real estate professionals — from solo agents and growing teams to large brokerages. Designed to automate marketing, boost productivity, and streamline sales workflows, Lofty empowers users to capture, nurture, and convert leads into closed transactions more efficiently. Powered by advanced AI, Lofty's AI Workforce delivers intelligent automation, predictive insights, and virtual assistant capabilities, ensuring that agents never miss an opportunity. With more than 33 built-in lead generation methods, cross-platform 360° marketing, brand advertising, and hyper-local automation tools like Lofty Bloom, the platform helps real estate businesses scale their client base and maximize ROI. A key differentiator is Lofty’s IDX-integrated, SEO-optimized websites, which seamlessly sync with the CRM. This integration ensures that lead data flows directly into your pipeline, enabling personalized follow-ups, automated nurturing, and real-time engagement tracking — all from one central platform. Combined with tools like AI Copilot, social media automation, Dynamic CMA presentations, a power dialer, and complete transaction management, Lofty simplifies every step of the sales cycle. Trusted by top agents, teams, and brokerages nationwide, Lofty brings marketing, lead generation, client engagement, and deal management together in a single, mobile-friendly solution built to accelerate growth and close more transactions. ## Lofty Pros & Cons **What users like:** - Users praise Lofty's **ease of use** , highlighting its seamless integration and comprehensive tools for managing client relationships. (19 reviews) - Users value Lofty's **ease of use and extensive built-in features** , enhancing seamless integration and customization options. (16 reviews) - Users love the **seamless integrations** of Lofty, enabling them to manage everything efficiently on one platform. (10 reviews) - Users love the **customization options** in Lofty, allowing seamless integration and management of multiple tools on one platform. (9 reviews) - Users admire Lofty's **lead generation capabilities** , streamlining client management and enhancing productivity for realtors. (9 reviews) - Users value the **automation features** of Lofty, citing time savings and streamlined follow-up processes for leads. (7 reviews) - Customer Support (7 reviews) - Easy Setup (7 reviews) - Efficiency (7 reviews) - Setup Ease (7 reviews) **What users dislike:** - Users criticize Lofty's **poor customer support** , highlighting unresponsiveness and incompetence when assistance is needed the most. (11 reviews) - Users find the **missing features** of Lofty, including critical plugins and poor support, significantly hinder their experience. (9 reviews) - Users often find the **steep learning curve** of Lofty challenging due to its extensive functionality and complexity. (8 reviews) - Users report **AI inefficiency** in Lofty, citing slow performance and robotic features that hinder their experience. (6 reviews) - Users find Lofty to be **not user-friendly** , citing technical issues and a steep learning curve as major obstacles. (6 reviews) - Expensive (5 reviews) - Limited Features (5 reviews) - Slow Speed (4 reviews) - Billing Issues (3 reviews) - Learning Difficulty (3 reviews) ## Lofty Reviews ### 1. Focus on the things that matter **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan S. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Lofty?** The automation. Chime handles most of the grunt work so you can focus on contacting the right people at the right time. **What do you dislike about Lofty?** The plans. The plan I have has more seats and functionality than I need and I'm paying a premium but the lower tier plan isn't enough. **What problems is Lofty solving and how is that benefiting you?** It solves staying in touch with potential customers that I could not possibly do myself. It tracks behaviors and triggers actions based on how the customers interact. ### 2. As good a CRM as I've ever used **Rating:** 4.0/5.0 stars **Reviewed by:** Aaron H. | Managing Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2023 **What do you like best about Lofty?** Chime does everything I want, in a simple interface, with lots of possible uses. Not too much, but really does everything I want - decent help and support and a fantastic value for the money. **What do you dislike about Lofty?** The help desk could be more organized and more useful for tech issues (they're friendly but not always very insightful), The only other thing that makes me CRAZY is if I want to make any kind of mass changes to my leads I can only do 200 at a time - it's dumb, **What problems is Lofty solving and how is that benefiting you?** Simple CRM that handles everything I need it to do. I can't ask for more than that. Mass texting is a key element and I am overall satisfied with the whole product. ### 3. The Best CRM for a new agent! **Rating:** 5.0/5.0 stars **Reviewed by:** Chris W. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Lofty?** Chime has helped me further and nurture my real estate career more than anything else this far. This CRM has much more to offer than others that I've seen so far! **What do you dislike about Lofty?** AI can be wrong sometimes but that's something that we can go in and fix ourselves. When a seller tells AI they have a house they want to sell that's being used as a rental it's tell them we don't do those **What problems is Lofty solving and how is that benefiting you?** Chime allowes me to post listings straight from MLS in a matter so professional that people think that it's my new listings. Getting listings out there for your audience is key ### 4. I submitted a basic question about follow up campaigns. **Rating:** 4.0/5.0 stars **Reviewed by:** Pam T. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Lofty?** The leverage it gives me to build relationships systematically. **What do you dislike about Lofty?** Trying to get my arms around all of the cpabilities in an efficient manner. **What problems is Lofty solving and how is that benefiting you?** Client engagement and timely follow up. ### 5. Chime is a great way to stay organized! **Rating:** 5.0/5.0 stars **Reviewed by:** Krista O. | Nanny, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2022 **What do you like best about Lofty?** I like how it texts and emails clients the best! Another upside of it is that they keep me on schedule with my calls, texts, and emails to clients personalized with different plans! It's basically like an online personal assistant. **What do you dislike about Lofty?** I dislike the price, it is a lot for me! I also don't like how the leads from my links go to everyone instead of just me when it's my link for my listing. I can't post directly from Chime to my Facebook or Instagram unless I have a business account on Facebook so that's really inconvenient too. **What problems is Lofty solving and how is that benefiting you?** Chime is solving my problems by following up with clients and keeping in touch with them, which benefits me so much by keeping me on their minds for referrals or staying on track. Those are some of my biggest problems in real estate, following up and keeping in touch with clients and potential clients. It takes that off my plate too which saves time so I can do things only I can do for my clients and that way I am able to have time to get more clients which in turn means more money. ### 6. A Diverse Platform with A Multitude of Options **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2023 **What do you like best about Lofty?** 1. Chime is responsive, helpful, and truly wants you to succeed in using the platform. They will go to far lands trying to help find a solution, even if the solution is something you had originally. 2. Chime can get you leads like no other. Chime has the ability to connect to platforms to boost your lead capture, unlike any other site. 3. Chime's management capability of leads is superior to other platforms, though this is an instance where it can, if you're not careful, feel like you're being overwhelmed with choices. 4. Chime searches are very good once you get them to the point they're useful to the agent. **What do you dislike about Lofty?** Chime has so many options that, it can feel like going to baskin robbins and being overwhelmed with the multitude of options before you. Despite popular belief, more options don't, in fact, make you happier. From my perspective, I see so many options that, though they are tantalizing to leadership, overwhelm the everyday user **What problems is Lofty solving and how is that benefiting you?** Chime is working with us to get the property search fields where we want them. It is hard to get everything from our MLS and get it to be something that makes sense to the Residential agent. I feel extremely grateful that our CHIME representative is helping us communicate with tech support despite how it may feel like we make two steps forward and three steps back. Chime support is VERY good. ### 7. I love chime, it's a great but little known CRM **Rating:** 5.0/5.0 stars **Reviewed by:** TJ B. | team leader, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Lofty?** Chime was very easy to learn and I was able to get acclimated rather quickly after switching over from Follow Up Boss. One of the best things is that the dialer works really well, and it's affordable compared to options like mojo. For my business...with like 8 users and 6 dialer packages, including virtually unlimited calling and texting, I'm investing like half of what I could be with other CRM/Dialer packages. Smart plans can be pretty useful for automating certain repetitive tasks. The AI works pretty well at engaging. I can easily track my team's activities. Calls are recorded so you can revisit them. Tons of pluses. **What do you dislike about Lofty?** I wish that I could better "project manage" and better manage my transactions inside the system. It appears I will need to invest in yet another platform to do everything I really want to do...however...if I add SISU to my chime setup I think I could probably have everything I've wanted for a long time between 2 systems. The only thing that would be better is if it was all in one. I was looking at like over $2000/mo to do this with hubspot though...and I will be right around $1000/mo to do it with chime and sisu. **What problems is Lofty solving and how is that benefiting you?** Its combining activities from curaytor which is hitting my database with relevant content in a system where I can also manage with one crm and dialer in a combined package. ### 8. Good Experience, Customer Support Needs Better Training **Rating:** 5.0/5.0 stars **Reviewed by:** Marina S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Lofty?** CRM, Marketing, Automated Post Cards,Phone App **What do you dislike about Lofty?** Customer Support, Limited Customization if you are not the account manager **What problems is Lofty solving and how is that benefiting you?** Easier to keep track of prospects in pipeline, easy mailers ### 9. Great CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Glen G. | VP of The Gayden Team at Clayton Nash Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2023 **What do you like best about Lofty?** The sms features and the social media auto-posts are great. Chime allows you to stay on track, and manage your team and transactions and is a great all-in-one CRM. **What do you dislike about Lofty?** Not much that I can think of. I have used at least 10 other CRMs and chime is by far the best I have tried. It beats KVcore, boomtown, Kw Command and all the others that I cant remember now **What problems is Lofty solving and how is that benefiting you?** It solves just about every single managing issue you can think. Also, it makes lead gen easy and effective. All of your tasks can be manged and all team members can stay on task. ### 10. Independent End-User with Average Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Brian E. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Lofty?** The front end of the product (website) is very flexible and customizable. I do like the fact that support is willing to make minor updates to the product per user specifications, but find their responsiveness to be lacking, often. **What do you dislike about Lofty?** The back-end of the product can be very cumbersome from a UI perspective. Updates are frequent and dramatic which is appreciated, but sometimes the UI is overlooked on how the update appears to the end-user as well as the client. Often those updates can make my brand look disorganized and unpolished. Also, not a big fan of the 'do you want fries with that approach'. As a higher end product, being hit with add-on fees monthly for new features and options that are standard with other products seems poor form. **What problems is Lofty solving and how is that benefiting you?** Chime allows for consistent communication with clients which is incredibly important, including the AI interaction. That interaction is not perfect, but improving. ### 11. Could not be happier with Chime! **Rating:** 5.0/5.0 stars **Reviewed by:** Steven L. | Real Estate Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2023 **What do you like best about Lofty?** It is an all-in-one solution from the website, CRM with IDX integration, marketing and advertising, along with paid option where they do the marketing and advertising for you. **What do you dislike about Lofty?** The downside of using Chime is similar to any technology solution, you only get out of it what you put in. It is a fabulous system but if you dont dedicate the time and actually use the system it is not doing anything for you. **What problems is Lofty solving and how is that benefiting you?** The biggest problem Chime has solved for me is keeping my clients informed on what is going on in the market and also allowing me to keep in touch with people that have the highest likelihood to transact. ### 12. Great platform **Rating:** 5.0/5.0 stars **Reviewed by:** Rakan A. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Lofty?** All in one platform , CRM, dialer, website etc **What do you dislike about Lofty?** It can be glitchy or slow with loading sometimes. **What problems is Lofty solving and how is that benefiting you?** CRM, dialer, website etc ### 13. Good CRM - Some minor tech issues **Rating:** 4.0/5.0 stars **Reviewed by:** Candace K. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Lofty?** It has some great capabilities - Once you understand the ins and outs, you can really customize it to make it do most of what you want it to do. **What do you dislike about Lofty?** Lag in conversation connections with the Chime number. Can't group text with spouses. Support is just ok. **What problems is Lofty solving and how is that benefiting you?** Consistent communication with nurture leads - automation makes it possible ### 14. I highly recommend Chime. **Rating:** 5.0/5.0 stars **Reviewed by:** Justin H. | Owner/Team LEader, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2023 **What do you like best about Lofty?** I love that it works. It is very easy to set up, and get up and running quickly. **What do you dislike about Lofty?** I would like there to be more filtering options within the lead filters. **What problems is Lofty solving and how is that benefiting you?** They are helping me to keep constant contact with my leads, and that is super helpful. I am absolutely more productive. ### 15. CRM that takes the guess work out! **Rating:** 5.0/5.0 stars **Reviewed by:** Josue M. | Security Guard, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2023 **What do you like best about Lofty?** Simple and easy to use. Allows for simple CRM tracking of each customer and identifying them by whatever metrics you wish. Also allows for easy contact and management of communicateions read and all relevant information, **What do you dislike about Lofty?** I can't say that there is. There is not any one thing I dislike about the platform or how it operates. They have found a way to make it super simple to use, and I can't complain. **What problems is Lofty solving and how is that benefiting you?** Being able to send out preset social media post to various platforms when I wish and for as far out as needed has really relived my constant stress over keeping content relevant and consistant. ### 16. A great CRM that really lets you customize your website **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Lofty?** I love how customized you can make your website and that creating a landing page is so easy. You can upload a large database of clients and within minutes have them set up on email campaigns. **What do you dislike about Lofty?** I haven't seen any yet but I've only been using Chime for a few months **What problems is Lofty solving and how is that benefiting you?** I had issues with creating landing pages with my previous website and Chime has an easy step by step process so someone like me (who is only slightly tech saavy) can create a page easily. ### 17. A Must-Use CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2023 **What do you like best about Lofty?** Chime was introduced to me by my managers, and this platform has been quick and easy to deal with. I love exploring every feature of it, and every time I have questions, I email Chime Support, and they respond quickly and provide a solution to your concerns. **What do you dislike about Lofty?** I know Chime is different from an email marketing platform, and it's just a bummer to simultaneously send out mass emails to a limited number of leads. But they have provided an option to create an email template instead, so you could easily send out those emails to the next number of leads in the list. **What problems is Lofty solving and how is that benefiting you?** I have addressed my latest concern about mass emailing, and they encouraged me to submit a feature request so their development team can check if they added that to their roadmap. ### 18. Best CRM in the busines **Rating:** 5.0/5.0 stars **Reviewed by:** Dylan S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Lofty?** Its truly and all in one not like the others which have made attempts but not successful. **What do you dislike about Lofty?** I feel the transaction management aspect could use some love. We can't assign specific tasks to other team members now. **What problems is Lofty solving and how is that benefiting you?** Helping me stay organized with my top clients. ### 19. Best CRM EVER!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Tamika J. | Realtor®, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Lofty?** There is so much I can do with Chime CRM, text, send videos, post on socials, and even send mailers without having to go to several different sites. It saves time and tracks all of my analytics so I can make sure that all marketing is actually making me money!!! **What do you dislike about Lofty?** The add-ons can sometimes be a bit pricey but the quality and convenience of these services make the cost worth it. **What problems is Lofty solving and how is that benefiting you?** Chime has definitely helped with my follow-up...I sometimes would get overwhelmed with all of the tasks that are required just to maintain your business as a real estate agent plus the follow-up with clients but my CRM has made it a breeze. Now I know what I need to do daily and who to follow up with so that no one falls through the cracks. ### 20. Reporting needs work **Rating:** 3.5/5.0 stars **Reviewed by:** Elizabeth W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Lofty?** Chime is VERY user friendly. Makes entering transactions, people so easy. Even our newer agents are able to use this CRM. **What do you dislike about Lofty?** Reporting!! Oh gosh does the reporting need help. I'd love to see options for closed transactions maybe based on commissions and things like that. **What problems is Lofty solving and how is that benefiting you?** Every day Chime is getting better which is making it easy on me. Their customer service is amazing so anytime I do have an issue, they're there to help me solve it. ### 21. All-in-1 Real Estate CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Kris B. | Realtor & Sales Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2023 **What do you like best about Lofty?** very friendly user, whether you're a solo agent or in a team, CHIME CRM helps a lot with your database handling (follow up, smart plans, call logins, etc) always improving! a message away and they work on your needs! **What do you dislike about Lofty?** we are a real estate agent based in Ontario Canada, some of it are not fully improved for Canada agents, there is a waiting time on when they can have it successfully processed. **What problems is Lofty solving and how is that benefiting you?** Mostly on client follow up, touches, logging notes, verifying correct information for each lead, creating on property alerts and sending them market reports, etc. ### 22. Chime Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Princess D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Lofty?** The Followup is automated alongside each of my MLS and Zillow premeire agent. It's like having a security organizing and setting up alerts for all leads **What do you dislike about Lofty?** Can be a bit intimidating at first with all the tabs and options. However once learned the sky is the limit **What problems is Lofty solving and how is that benefiting you?** Touching base with ALL leads. It's benefiting me by staying on all leads and my SOI minds and informing them of me being in the business ### 23. It's as close as you get from having a virtual assistant! **Rating:** 5.0/5.0 stars **Reviewed by:** Manuel A. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2023 **What do you like best about Lofty?** It's a one-stop shop! I've used many CRM, and the flow of Chime is why I continue to use it. I cannot think of one tool Chime doesn't have to run a successful business! **What do you dislike about Lofty?** Smart plans have been my biggest challenge to set up and function correctly. It's a learning curve but well worth it once set up. I still have many questions when it comes to smart plans. **What problems is Lofty solving and how is that benefiting you?** Chime is solving task management, the temperature of the leads, and organization. The integrations help streamline my business to its full potential for success! ### 24. Chime is the ultimate CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Brad W. | Real estate agent, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2023 **What do you like best about Lofty?** My experience with Chime as a new agent has been nothing but great times, easy and accessible, with absolutely everything you need for a all inclusive CRM. With the addition of your own website and redirection of leads and AI, it's hands down amazing. **What do you dislike about Lofty?** Chime can easily be a hard option for those newer to CRMs and new to tech but once mastered it's easy to use and has everything needed to succeed. Much better than most of them out there ! **What problems is Lofty solving and how is that benefiting you?** Website, leads, organization, and helps leads from falling in the cracks ### 25. Chime's Customer Service is Less Than Zero **Rating:** 0.0/5.0 stars **Reviewed by:** Heather W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Lofty?** The technology would be amazing if I could connect my MLS to it and use it. **What do you dislike about Lofty?** Chime's customer service SUCKS. If they ever bother to respond to an email or chat or pick up the phone, it's doubtful they'll actually solve the problem. **What problems is Lofty solving and how is that benefiting you?** Right now, it's not solving any problem and it's not benefiting me at all because I can't get them to connect my MLS, so it's acting more like an Excel spreadsheet. ### 26. Best CRM EVER **Rating:** 5.0/5.0 stars **Reviewed by:** Tommy M. | Real Estate Managing Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2022 **What do you like best about Lofty?** It's pretty fantastic! I use chime to automate just about all of my business and basically never have to manually follow up. The smart plans are really great and are good at automating most tasks. Support is INCREDIBLE! Always helpful and fixes things quickly. **What do you dislike about Lofty?** I wish there were some more advanced features like sending gifs over text. Otherwise it does just about everything you need it to do. The price is a turn off for most people, however, after using chime for 4 years I think it's worth every penny. **What problems is Lofty solving and how is that benefiting you?** Automating follow up and tasks. sending automated listing alerts and organizing and automating my business. Its basically a brokerage in box and I love it! would recommend. ### 27. Best of the best, period. **Rating:** 5.0/5.0 stars **Reviewed by:** Rusty S. | Realtor, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Lofty?** The way Chime goes to work automatically when a new lead gets dropped in, other CRMs that I've had claim to do this but Chime is the only one that actually does it and does it well. **What do you dislike about Lofty?** This may just be how I use Chime, however the landing pages section is the section I feel I spend the most time using. It seems to take me multiple clicks to get to that page, and it would be nice to not have to click through multiple menus to get to that page. **What problems is Lofty solving and how is that benefiting you?** Following up with leads on a timely basis has always been an issue for me, and I've always wanted a technology solution to handle that for me. Chime does a killer job with automation. ### 28. Pays for itself and more! **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Lofty?** I love that Chime automatically follows up with all of my leads! **What do you dislike about Lofty?** I think that the onboarding lacks in training and guidance. I also think it's too difficult to get in touch with support. It would be nice to have a phone number listed on the site. **What problems is Lofty solving and how is that benefiting you?** The automated follow-up with my leads. It allows me to focus on current business while future business is being followed up with. ### 29. A good platform with room for improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Cooper T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Lofty?** Chime is packed with tons of features, and has arguably the best WISIWYG website editor of any competitor out there. There are many integrations with other platforms, and the contact management system works fairly well. **What do you dislike about Lofty?** Customer support is notoriously slow and unhelpful. For less technical questions, you can get quick answers, but for anything advanced or pertaining to billing or account services, expect to fight for answers and wait a while. **What problems is Lofty solving and how is that benefiting you?** Chime makes it easier to manage a large database and integrate a beautiful IDX website directly into our CRM. We also use Chime's smartplan features to keep in constant contact with leads and past clients. ### 30. Wonderful Customer Service and Powerful System **Rating:** 5.0/5.0 stars **Reviewed by:** Austin R. | Broker-Owner, REALTOR®, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2023 **What do you like best about Lofty?** The system allows you to really focus on client relations. The website is awesome and easily captures potential lead information. Their customer service is amazing and the genuinely want to help you grow your business. **What do you dislike about Lofty?** The company is growing in big and dramatic ways. Sometimes there are growing pains. However, the customer service is incredible and they really do take care of people. **What problems is Lofty solving and how is that benefiting you?** Keeping up with my leads, transactions, and website. We are able to accurately manage all information and key dates for our leads. ### 31. From not having a CRM to having Chime **Rating:** 4.5/5.0 stars **Reviewed by:** Zachary M. | Team Lead, Realtor, Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2023 **What do you like best about Lofty?** Using Chime, it is the best tool I have for my business. I can organize my business in a way I never thought possible. I can make appointments, create tasks, and be notified when i need to complete an item. **What do you dislike about Lofty?** The system does not update. When I add a note or complete a task, I have to refresh the tab to manually each time. **What problems is Lofty solving and how is that benefiting you?** The system is continuously updating and adding new features. I love getting updates on what they have changed and made fresh. ### 32. Best CRM for real estate **Rating:** 5.0/5.0 stars **Reviewed by:** Campbell H. | Owner Team Haigh Realty Inc, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Lofty?** Excellent user interface that is intuitive and offers a fantastic mobile app for agents out of the office but need to stay productive. **What do you dislike about Lofty?** Would like to see tech issues fixed a little faster. Sometimes new features are a little glitchy. **Recommendations to others considering Lofty:** If you are looking for a complete CRM for real estate this is a great option. I've used 3 of the top in our industry and this is the best. **What problems is Lofty solving and how is that benefiting you?** Staying on top of my clients and new leads to lead to closed deals. ### 33. Easy to learn, CLEAN layout, but expensive and missing a chunk of the business... **Rating:** 4.0/5.0 stars **Reviewed by:** Ted S. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Lofty?** Support is great. You have to watch billing - they don't refund seats when you don't use them. The layout is great. The website is great and the client emails are fantastic. GREAT on the marketing side. **What do you dislike about Lofty?** It doesn't have a good transactional management system in it - I'm not sure why not. But I'm not developing one on Zoho and hoping that Chime will work with it. Seems like it will easily integrate. **What problems is Lofty solving and how is that benefiting you?** I've never marketed in my business before the level that Chime offers. I've also never liked AI chat bots, but Chime's AI bot is amazing for a computer! I've also not had a good experience with the IDX, chime's solution is great and many customers enjoy it. ### 34. Best platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2023 **What do you like best about Lofty?** Stability and being able to customize, love the way the CRM is organized and chime is very innovative. But it would be the color used in the arm and the client score associated with the client **What do you dislike about Lofty?** When a client favorites a property its great and it unlocks features that are really beneficial for them, but from my end I can not unlock those extra benefits for them. To be clear I can favorite the properties for them but they won't receive the unlocked features. **What problems is Lofty solving and how is that benefiting you?** I am a terrible phone person! Texting calling back and remembering names is not my strong point until chime! I'm able to keep up with leads now through chime and be very personable via text and phone. ### 35. Chime is user friendly and makes lead gen smooth. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2023 **What do you like best about Lofty?** Aesthetics, Ease of use, versatility of the tools available as a real estate agent **What do you dislike about Lofty?** Chime's listings feature doesn't work as well as the MLS. When I input search criteria to set up for a client it always results in less properties than what i find on the MLS. It may be due to the difficulty of comniimg criteria or something else but I do not set my clients up on autoemails from chime for that reason. I still use my MLA for that. **What problems is Lofty solving and how is that benefiting you?** Chime is an all inclusive real estate CRM. allowing all my leads to easily be in one place. Allowing follow-up to occur with ease when used properly and the perks of plans and additional paid features. ### 36. CHIME IN THE FIRST MONTH **Rating:** 4.0/5.0 stars **Reviewed by:** Damian G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Lofty?** The feature set is awesome, Ease of use for certain items is terrific and easy to navigate. **What do you dislike about Lofty?** Customer Service is an issue. It can be difficult to get help on line or the phone. There is always a wait. And usually the person answering is very pleasant, but has answers only half the time. There is a wide body of instructional sheets but they can be hard to find and raise almost as many questions as they answer. **What problems is Lofty solving and how is that benefiting you?** Chime is hopefully going to increase response rates by automating follow up and providing better notifications of interested clients from the database. ### 37. So Far So Good **Rating:** 5.0/5.0 stars **Reviewed by:** Carmyn M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2023 **What do you like best about Lofty?** Chime pulls in all your communication with your clients into their profile, allowing you to quickly review and assess next steps. **What do you dislike about Lofty?** The program is so robust you do need to spend a few days playing around with it to get the hang of it. **What problems is Lofty solving and how is that benefiting you?** Right now I can't search properties within Canada. But the team is working on fixing this. ### 38. We have multiple issues with Chime that is unresolved since 2021 **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Lofty?** Chime is a great tool call recording is available, mass email, texts, a dialer, Smart Plans, Website. It is a one-stop CRM really **What do you dislike about Lofty?** We are having Chime multiple issues, especially with the dialer. 1. Calls are not connecting to the agent's bridge number. The agent would only know there is a missed call from a lead through Chime notification but their phone did not ring at all. No resolution yet 2. Text messages not being received by leads Recently, we lost so much business as text messages from and to the leads are not being received. The text message an agent sent through Chime would not go to the lead. And vice versa. 3. Property alerts/ Engagements Lead keeps receiving incorrect listings even after the search criteria on the Engagement are set. Example no 55+ community but still leads would receive those listings. 4. Caller ID - No longer working And there are a lot more tickets that aren't being resolved the fastest way possible **What problems is Lofty solving and how is that benefiting you?** Lead engagement ### 39. Wonderful Customer service. Ease of use. **Rating:** 5.0/5.0 stars **Reviewed by:** mike g. | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Lofty?** Customer service. Easy to navigate. Customer experience is great too! **What do you dislike about Lofty?** Nothing. So far I have not found anything. **What problems is Lofty solving and how is that benefiting you?** CRM platform relationships ### 40. Absolutely terrible service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2023 **What do you like best about Lofty?** The CRM doe work as advertised and has convenient links for marketing materials. The website builder does provide good flexibility in design elements and content. They made it easy to cancel without contacting a human. **What do you dislike about Lofty?** The service experience is as impersonal as possible and a consistent disappointment. If you've got a significant issue that requires anything more than a cursory review of the account, be prepared for the "turn it off and on again" response from a different service rep each time you ask for an update on your issue. We waited over a month for a resolution to a glitch in our home value page (our primary lead generator) and never even received a response that any effort had been made to address the issue aside from the random service reps trying to convince us that there was no issue because they didn't even understand the problem in the first place. Once we explained the nature of the problem, that rep was gone forever and not heard from again. We gave Chime a deadline to get the page running properly again before we would cancel that was 2 weeks out, and the only response we received was that the page was only freezing for about 5 seconds after the user clicked submit when they tested it (as though a 5 second freeze is acceptable), but every time we were able to get a rep to screen share and test the page it was frozen for over 30 seconds when clicking submit on the only form on the page. Chime's pretty good until it isn't, and once it's not working well, it's probably going to stay that way. **What problems is Lofty solving and how is that benefiting you?** Initially it was a good CRM for ongoing drip campaigns and an easy way to manage auto text campaigns with a decent enough website. It's no longer benefiting us at all now that support is needed. ### 41. Best CRM **Rating:** 5.0/5.0 stars **Reviewed by:** MRP A. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2023 **What do you like best about Lofty?** Chime makes my work very easy and makes me very productive. I have been using Chime for years, and they always aim to improve their services, and everything that I need is here. I like the Smart Plans. **What do you dislike about Lofty?** For Smart Plans, it's better if there's a search bar, so it's easier to find the SP's when searching. **What problems is Lofty solving and how is that benefiting you?** The reminders and statistics on what I do automatically create the data I need for my work. ### 42. Chime is a breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany J. | executive assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2023 **What do you like best about Lofty?** It's very easy to navigate and if you need help customer care is always kind and willing to help **What do you dislike about Lofty?** When you use the auto dialer, and you select more than one line to call on the dialer, it doesn't give you the ability to text the people that don't answer **What problems is Lofty solving and how is that benefiting you?** They fix anything that is reported as an issue and the address it so I don't have that same issue ### 43. VERY impressive CRM but a bit lost! **Rating:** 5.0/5.0 stars **Reviewed by:** Pamela D. | Business Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2023 **What do you like best about Lofty?** It seems that I can do everything I need to with this CRM, but I need to connect so many other things to it to achieve that success. I'm a bit overwhelmed and lost in it all! **What do you dislike about Lofty?** It's not a complete system without paying for other methods to connect to! **What problems is Lofty solving and how is that benefiting you?** I need to keep track of my database and communicate through different avenues while taking notes in that client's profile. ### 44. Best CRM ever… **Rating:** 5.0/5.0 stars **Reviewed by:** Veronica S. | Realtor, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2023 **What do you like best about Lofty?** Chime is amazing because it keeps all correspondence in one place. It allows you to add family meme bets. Create landing pages and accept offers via the website! Chime is STREAMLINE! **What do you dislike about Lofty?** Two different phone numbers for Chime AI and AI Assistant. One comes to phone and the other only goes to web. Very confusing for clients and agents. **What problems is Lofty solving and how is that benefiting you?** Chimes solves EVERY CRM issue I've ever experienced. The customer care is top tier! ### 45. Was great at first and now it is definitely not that great **Rating:** 0.0/5.0 stars **Reviewed by:** Ryan M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Lofty?** I like the AI feature. If it did not have the AI feature I would not be with chime. **What do you dislike about Lofty?** Customer service has gone downhill they are slow to fix problems. They don't respond in a timely manner. Also the website is not SEO optimized. **What problems is Lofty solving and how is that benefiting you?** Interacting with my clients when I do not ### 46. Chime **Rating:** 5.0/5.0 stars **Reviewed by:** Billy S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Lofty?** It shows me who I need to follow up with. The weekly Chime videos are a must watch to help you get the most out of the system. **What do you dislike about Lofty?** I have not found anything I dislike. I am very happy with Chime. **What problems is Lofty solving and how is that benefiting you?** It is a all-in-one system. I use the CRM, website and marketing services. ### 47. Great real estate CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Simon D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Lofty?** Chime has been the most user friendly CRM i've used so far, very easy to use and fulfills all the needs we have. **What do you dislike about Lofty?** Email templates are not easily customizable and there's a maximum of 200 emails that can be sent out in mass emails. **What problems is Lofty solving and how is that benefiting you?** It's great at keeping track of leads, tasks, and activities ### 48. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Eileen C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Lofty?** Chime is user friendly and doesn't crash on me like other CRMs I've used. It's easy to keep track of clients and their usage. **What do you dislike about Lofty?** The AI could use some tweaking; tends to bombard some of my clients. **What problems is Lofty solving and how is that benefiting you?** Automatic property alerts that are easier to read than other third party alerts. ### 49. One Stop Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa G. | RP1, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Lofty?** The platform easily integrates with other platforms. It makes the process of engaging with leads simple. Chime also has an excellent support team to answer any questions and guide you through any problems. **What do you dislike about Lofty?** The drip campaign aspect can be intimidating as there are many variables the user can choose from. The "show me how" instructions aren't very clear, but their support system team has proven helpful in this instance. **What problems is Lofty solving and how is that benefiting you?** Chime is solving the issue of following up with all my leads. Chime allows me to keep them top of mind even after closing on a transaction. This enables me to provide a five-star service to my clients. ### 50. Great experience so far! **Rating:** 4.0/5.0 stars **Reviewed by:** Bryce E. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Lofty?** I like how easy it is to automate my follow-up using this system. It has allowed me to nurture many more leads. **What do you dislike about Lofty?** I wish the onboarding were a little better. It took me a long time to properly setup my site by myself. **What problems is Lofty solving and how is that benefiting you?** Able to nurture and engage more leads easily. ## Lofty Discussions - [When will Chime be implementing e-signatures?](https://www.g2.com/discussions/when-will-chime-be-implementing-e-signatures) - 1 comment, 1 upvote - [When is Chime going to add a email verifier to CRM?](https://www.g2.com/discussions/when-is-chime-going-to-add-a-email-verifier-to-crm) - 2 comments, 1 upvote - [View Lofty pricing details and edition comparison](https://www.g2.com/products/lofty-lofty/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+09%3A22%3A19+-0500&secure%5Bsession_id%5D=288ba70f-df20-4fca-9691-1acf4330f2fa&secure%5Btoken%5D=2e2e3b83fbc0ca1a3fc25dbddd78c19c511d8d1a18b4022604fefbc50501822e&format=llm_user) ## Lofty Integrations - [API Nation](https://www.g2.com/products/api-nation/reviews) - [dotloop](https://www.g2.com/products/dotloop/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Rezora](https://www.g2.com/products/rezora/reviews) - [Zapier for G Suite](https://www.g2.com/products/zapier-for-g-suite/reviews) ## Lofty Features **Relationship Management** - Lead Generation - Social Media Integration - CRM Integration **Client Management** - Lead Scoring - Contact Management - Lead Generation **Presentation** - Website Builder - MLS Integration - SEO Strategization - IDX Website **Task Management** - Marketing Automation - Document Management - Third-Party Integration **Platform Features** - Contact & Account Management - Opportunity & Pipeline Management - Task / Activity Management - Listing Management - Email Marketing - Transaction Management - Lead Management - CMA Management - Forecasting & Reporting - Dashboards **Platform Branding** - Operability - Brand Management **Platform Content** - Social Media Management - Communication Management - Website Management - Campaign Building **Agentic AI - Real Estate CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance - Natural Language Interaction - Decision Making **Platform Additional Functionality** - Reporting **Platform Integrations** - Integration with Real Estate CRM - Integration with Virtual Tour - Integration with Real Estate Activities Management ## Top Lofty Alternatives - [BoldTrail](https://www.g2.com/products/boldtrail/reviews) - 4.5/5.0 (1,488 reviews) - [BoomTown](https://www.g2.com/products/boomtown/reviews) - 4.7/5.0 (564 reviews) - [CINC](https://www.g2.com/products/cinc/reviews) - 4.4/5.0 (193 reviews)