--- title: Lofty Reviews meta_title: 'Lofty Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 402 reviews by the users' company size, role or industry to find out how Lofty works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 402 scale: '5' date_modified: '2026-07-10' parent_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- # Lofty Reviews **Vendor:** Lofty **Category:** [Real Estate CRM Software](https://www.g2.com/categories/real-estate-crm) **Average Rating:** 4.3/5.0 **Total Reviews:** 402 ## About Lofty Lofty is an award-winning, all-in-one marketing, lead generation, and customer relationship management (CRM) platform built specifically for real estate professionals — from solo agents and growing teams to large brokerages. Designed to automate marketing, boost productivity, and streamline sales workflows, Lofty empowers users to capture, nurture, and convert leads into closed transactions more efficiently. Powered by advanced AI, Lofty's AI Workforce delivers intelligent automation, predictive insights, and virtual assistant capabilities, ensuring that agents never miss an opportunity. With more than 33 built-in lead generation methods, cross-platform 360° marketing, brand advertising, and hyper-local automation tools like Lofty Bloom, the platform helps real estate businesses scale their client base and maximize ROI. A key differentiator is Lofty’s IDX-integrated, SEO-optimized websites, which seamlessly sync with the CRM. This integration ensures that lead data flows directly into your pipeline, enabling personalized follow-ups, automated nurturing, and real-time engagement tracking — all from one central platform. Combined with tools like AI Copilot, social media automation, Dynamic CMA presentations, a power dialer, and complete transaction management, Lofty simplifies every step of the sales cycle. Trusted by top agents, teams, and brokerages nationwide, Lofty brings marketing, lead generation, client engagement, and deal management together in a single, mobile-friendly solution built to accelerate growth and close more transactions. ## Lofty Pros & Cons **What users like:** - Users commend Lofty for its **user-friendly design** and seamless integrations, making CRM tasks effortless and efficient. (19 reviews) - Users commend the **ease of use and extensive built-in features** that enhance their overall experience with Lofty. (16 reviews) - Users appreciate the **seamless integrations** of Lofty, enhancing their ability to manage everything on one platform. (10 reviews) - Users love Lofty's **customization options** , allowing seamless integration and management of multiple tools in one place. (9 reviews) - Users value the **effective lead generation** capabilities of Lofty, enhancing client relationships and improving workflow efficiency. (9 reviews) - Users value the **automation features** of Lofty, citing time savings and streamlined follow-up processes for leads. (7 reviews) - Customer Support (7 reviews) - Easy Setup (7 reviews) - Efficiency (7 reviews) - Setup Ease (7 reviews) **What users dislike:** - Users highlight **poor customer support** from Lofty, often experiencing long response times and unhelpful assistance. (11 reviews) - Users report **missing critical features** in Lofty, which limits functionality and impacts overall user experience negatively. (9 reviews) - Users find the **steep learning curve** of Lofty challenging, requiring time and training to master its features. (8 reviews) - Users criticize the **inefficiency of AI functionality** , citing slow performance and unresponsive support as significant issues. (6 reviews) - Users find Lofty **not user-friendly** , citing a challenging interface and complicated navigation between features. (6 reviews) - Expensive (5 reviews) - Limited Features (5 reviews) - Slow Speed (4 reviews) - Billing Issues (3 reviews) - Learning Difficulty (3 reviews) ## Lofty Reviews ### 1. LOFTY - great experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Chloe A. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Lofty?** Lofty is a very user friendlt platform that allows you to contact your leads as needed. This platform does an amazing job of setting up your daily tasks for each client. **What do you dislike about Lofty?** Lofty does not have many down sides in my opinion. It is just a little bit rough getting started, but once you understand the platform, it is great! **What problems is Lofty solving and how is that benefiting you?** Lofty is helping to keep my clients front of mind for me, as well as keeping me front of mind for my clients. It does a great job of setting you up to improve your conversations with your clients. ### 2. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Billee Silva, P. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Lofty?** I have been using Chime for numerous years and have found their CRM to be very user friendly. I also use them for my website and am pleased with the quick response of their customer service team whenever I have a question or need assistance. **What do you dislike about Lofty?** I wish they could help me get a better SEO with my website **What problems is Lofty solving and how is that benefiting you?** Chime has helped me with time management as the drip campaigns responds to my clients in a timely fashion. ### 3. Efficient and practical **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Lofty?** Easy features, you are able to navigate between agents, website and other features with ease **What do you dislike about Lofty?** System can be slow to sync at times, sometimes it takes a day for the automations to go through **What problems is Lofty solving and how is that benefiting you?** Helping us to solve onboarding and creating accounts **Official Response from Ana Mastrogiuseppe:** > Hi! We're glad you find Lofty's features easy to navigate! Apologies for any occasional syncing delays. It's great to hear Lofty is helping with onboarding and account creation. Thanks again for choosing Lofty! ### 4. Good CRM system **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Lofty?** Lot of capabilities to communicate with your clients and keep track of what you need to. **What do you dislike about Lofty?** The customer service takes a long time to respond, and is not overly helpful. Expect waitin gup to 3 days before getting a response. **What problems is Lofty solving and how is that benefiting you?** Client management **Official Response from Ana Mastrogiuseppe:** > Hi! We're thrilled to hear that you appreciate Lofty's communication capabilities and client tracking features. We apologize for any delays in customer service response times and are actively working to improve this aspect. Thank you for choosing Lofty for your client management needs. ### 5. Best communications app for team! **Rating:** 5.0/5.0 stars **Reviewed by:** Subbiah R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Lofty?** The best thing about chime is the quality of conference meetings. Even with large crowds there is no lag or delay of communications. Further, Adding groups and favourites also helps very much. **What do you dislike about Lofty?** Chime only stores message history for up to 6 months. Once it is deleted there is no way we can recollect this messages. If this can be achieved or a simpler backup process can be implemented, it would be helpful. **What problems is Lofty solving and how is that benefiting you?** The greates problem solved by chime is connecting with our team. Group calls and Group chats are very helpful cause I am able to connect with my team immediately in case of an emergency. ### 6. Chime has exceeded my expectations! Superior support, training videos, and constant improvements. **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin L. | Broker/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2022 **What do you like best about Lofty?** Innovative, easy-to-navigate CRM architecture with IDX integration plus transaction management, document storage, CMA, direct mail, and several APIs make this the best CRM available in the marketplace. And hopefully, e-signing capabilities coming later this year will make this program the most comprehensible product thereby streamlining the number of products needed to operate my business. **What do you dislike about Lofty?** This is a difficult question and happy to report that I have nothing to say here. I think there are some improvements to be made with regards to transaction management but I am told those are in the mix for the fture and are in development. **Recommendations to others considering Lofty:** Definitely move forward and take the time to learn and understand how to tailor the product to your specific business. It will be worth your time. **What problems is Lofty solving and how is that benefiting you?** Using fewer programs makes my operation efficient with fewer redundancies. The AI bot has been absolutely an amazing time saver. Training is less time-consuming and available online, through ongoing webinars / extensive video library, and also by phone support. Makes it easy to accommodate our busy schedules. ### 7. Chime **Rating:** 3.0/5.0 stars **Reviewed by:** Kellie C. | Licensed Realtor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Lofty?** I really haven't been able to dive into it like I want to. I would very much like some training to help me through. I am really looking forward to possibly setting up drip email campaigns but again, don't have the training on the product yet. **What do you dislike about Lofty?** I'm not a fan of how it uses a different email address than what you've already branded with your people. I've tested sending emails and have found that because it's coming from an unfamiliar email address, my emails go into a junk/spam/promotions folder and are not going straight into their inboxes. I haven't found a work around for that yet. **What problems is Lofty solving and how is that benefiting you?** Don't have an answer for that yet. ### 8. Best Almost All Platform for Realtors **Rating:** 5.0/5.0 stars **Reviewed by:** Rachell L. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Lofty?** While no one CRM, Realtor Support Software does it all, or have all the features most important to me. Chime Comes pretty close. Great sorting for Contacts in database massive range of fields, from communications sent, opened, dates, notes are searchable now and so much more. Transactions aren't perfect, but the thing that is awesome is setting up custom dates and then having tasks based on that date for example. -Photoshoot date, and then having task reminders for # of days before/and after. Lead Gen - Website easy to create and customize, unlimited landing pages with lots of customization, and auto tools for listings and other standard landing page types, Lost of lead gen and integrated campaign options. **What do you dislike about Lofty?** I could have gone on forever about the various things I love about Chime. The are some details that I wish they would change and hope they do in the future, but they are pretty minor issues overall. CRM- wish you could search custom field dates without year, so you could create something like an anniversary date and still get reminders about it every year in the future. instead of creating work around. Transactions- there are just task reminders- not auto communications - just a little more labor, but not terrible. LeadGen- Some issues with customizing photos, sizes and names. Wish their Homebot alternative was more comparable to homebot pricing so I can keep it all on one platform. **What problems is Lofty solving and how is that benefiting you?** Database Communication, Lead Cultivation, Lead Generation, Website, Marketing, ### 9. Excited about Lofty's CRM & Website potential **Rating:** 4.0/5.0 stars **Reviewed by:** Barbara C. | Real Estate Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Lofty?** I like the CRM and Website being one unit as well as the AI capability. I am **What do you dislike about Lofty?** While Lofty has training webinars and written presentations to help guide you in setting up their system, it would be helpful to have followup session (hands on your own site) to help rather than trying to understand webinar/written presentation on your own. **What problems is Lofty solving and how is that benefiting you?** I am just starting out and learning curve is a bit rough. I am sure that Lofty will benefit when I understand it better and can navigate easier. ### 10. Best CRM for real estate! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Lofty?** Lofty has been the best CRM and lead source for my real estate business. The smart plans, marketing campiagns, and follow ups have changed my buisness forever and I am so gratful to have tools that have helped me soar passed other agents in my area. Their customr support has alos been unmattched. **What do you dislike about Lofty?** I do wish there was an academy that I can refer back to so that I dont have to chat in each time. **What problems is Lofty solving and how is that benefiting you?** The reminder to follow up with clients in a timely manner. ### 11. Best CRM and good service **Rating:** 5.0/5.0 stars **Reviewed by:** Tony H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Lofty?** I have used numerous CRMs, and Lofty has been the easiest to use and customize! **What do you dislike about Lofty?** Too busy, and sevice has been sketchy at times. **What problems is Lofty solving and how is that benefiting you?** Keeping our leads organized, the AI monitors and engages people, and the smart campaigns automates our follow-up and communications. ### 12. Good but limiting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Lofty?** It's design and user-friendly interface. As well as the filtering features and integration. I also contacted customer support and they were very attentive once, the second time they did not reply. **What do you dislike about Lofty?** It feels buggy. The filters do not show the complete information sometimes, it takes a while to retrieve info. I believe it has to do something with the servers. **What problems is Lofty solving and how is that benefiting you?** The general management, qualifying, and lead contact. It benefits by defining where to spend our time and sales effort. ### 13. It is extremely difficult to reach support. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Lofty?** Easy for my agents to use. The interface fairly easy to navigate. **What do you dislike about Lofty?** The help articles do not match the current system. It is difficult to solve your own technical issues when they arise due to this information mismatch. Integration was not a simple task since we migrated from one serivce to another. **What problems is Lofty solving and how is that benefiting you?** This solution is less expensive than the prior one we were using. **Official Response from Ana Mastrogiuseppe:** > Hi! We're glad to hear that Lofty's user-friendly interface is benefiting your agents! We apologize for any difficulty you've experienced in reaching support and the challenges with help article alignment. It's great to know that Lofty's affordability compared to your previous solution is a benefit for your business. If you need further assistance, please don't hesitate to reach out. ### 14. Great flexible crm for real estate. Takes over a lot of functions for us **Rating:** 5.0/5.0 stars **Reviewed by:** Len N. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Lofty?** I like tha flexibility of the program. The AI integration is phenomonal as well. **What do you dislike about Lofty?** So far, only complaint would be slower response to ticket items **What problems is Lofty solving and how is that benefiting you?** Saving time **Official Response from Ana Mastrogiuseppe:** > Hi Len! We're thrilled to hear you find Lofty's flexibility and AI integration phenomenal! We'll take note of your feedback about response times to ticket items and work on improving in that area. It's fantastic to know that Lofty is saving you time and streamlining your real estate functions. Thank you for sharing your experience! Thanks again for choosing Lofty! ### 15. Good Product BAD CUSTOMER SERVICES **Rating:** 5.0/5.0 stars **Reviewed by:** Gustavo G. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Lofty?** Salesforce is a platform that consistently outperforms in each of the four categories of search tools, CRM, email, and texting for an all-around positive experience. Salesforce is famous for its robust email and messaging services, powerful search tools, and full CRM capabilities. **What do you dislike about Lofty?** cusomer services is not the best, they improved over the years but is not there yet **What problems is Lofty solving and how is that benefiting you?** Customer Relationship Management ### 16. The best CRM for the real estate market **Rating:** 5.0/5.0 stars **Reviewed by:** Juan M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Lofty?** The smart plan, the templates and the synchronization with my mls are the best, among many other things **What do you dislike about Lofty?** I would like to be able to change the name of the segments. **What problems is Lofty solving and how is that benefiting you?** Following up on my clients ### 17. Good website but poor support **Rating:** 1.0/5.0 stars **Reviewed by:** david c. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Lofty?** it's a powerful program that will capabilities far beyond what most users will ever need. **What do you dislike about Lofty?** Two downsides in my opinion. If you build pictures and videos into the site it slows down drastically in my experience. I feel I have more on my site than many people do but there are others that have much more than I. From all the research I've done the slow painting and such seems to be on Chime's side. The other downside is a major item and that is support. Without good support, a good website can be limiting. I've waited weeks for answers on items that are not complex. I've had questions completely unanswered. I've had answers that are partial. It is unacceptable. Finding a phone number for support is buried in the site. I've had some success calling it and other times no response at all when calling! Very disappointed in the support. **What problems is Lofty solving and how is that benefiting you?** Chime provides a good framework for a site and fulfilling my need in that respect. It has helped me to be more productive with the various tools. **Official Response from Kyndra Bibler:** > Hi David, We're so sorry you're having trouble with Support. We strive for greatness every day but understand sometimes we miss the mark and we'd like to make it right! I'm going to send your feedback directly to the manager for them to reach out. ### 18. Easy and super functional CRM for realtors! **Rating:** 5.0/5.0 stars **Reviewed by:** Pelin B. | Licensed Practioner of NLP & Life Coaching, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Lofty?** It is easy to navigate, keep track on things. Customer support is amazing. I love how they keep updating their CRM with new tools to be able to serve better in our business. It also have a great features if you have a team. **What do you dislike about Lofty?** I did not like the Facebook lead gen. But google lead gen was great. **What problems is Lofty solving and how is that benefiting you?** Easy to follow up with clients, easy to set up landing pages, social media posts and drift email campaigns. I love how it also sets up an automatic search based on lead behaviors. ### 19. Lofty CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Lofty?** Lofty helps me stay organized with daily tasks. and remain in contact with my leads. The dashboard is easy to navigate. **What do you dislike about Lofty?** The only downside I see is NOT using Chime **What problems is Lofty solving and how is that benefiting you?** LOfty keeps my contacts and leads organized so I know where they are in the pipeline. All contact is available so I know where we are in the process and any updates we discussed. ### 20. Difficult, limited functions, frustrating **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Lofty?** A place to store my clients and their data **What do you dislike about Lofty?** The data that is stored in the system doesn't fuction properly (not all birthdays get added to the calendar). The marketing isn't effecient (I paid $200 to market a new listing through Chime and I never even posted the "New Listing" post, only once it went pending. Spent the entire ad budget on the Pending post rather than portions of the budgets going towards, new listing, sold, open house etc). It was a waste of money and cost me more time to set up manual ads after the fact. They only credited me $50 for this. It's not nearly as user friendly as other CRM's. **What problems is Lofty solving and how is that benefiting you?** having all my contacts in one place and is serachable ### 21. Quick customer service turn around! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Lofty?** It's very easy to inquire about an issue and get a few solutions within a relatively short time of requesting help from customer service. They've been a pleasure to chat with. Navigating Lofty has been pretty easy as the system is very user friendly. **What do you dislike about Lofty?** I do not dislike anything about Lofty. Easy to navigate. **What problems is Lofty solving and how is that benefiting you?** The backend of website issues and marketing. ### 22. Good CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Lofty?** It is fairly easy to use and there is never a time when the application is down. **What do you dislike about Lofty?** The inability to create lead lists - there doesn't seem to be an easy way to organize my leads - maybe I am missing something. **What problems is Lofty solving and how is that benefiting you?** The ability to manage a structured outreah **Official Response from Ana Mastrogiuseppe:** > HI! We're glad you find Lofty easy to use and reliable! We'll look into improving lead list organization to enhance your experience. It's great to hear that Lofty helps you manage structured outreach effectively, benefiting your real estate efforts. Thanks again for choosing Lofty! ### 23. With easy client management, Lofty is a must-have tool for efficiency and success in our industry. **Rating:** 5.0/5.0 stars **Reviewed by:** Alek P. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Lofty?** Fast respond and tools provides to be more affiction **What do you dislike about Lofty?** Itegration of mls and a bit overload with using **What problems is Lofty solving and how is that benefiting you?** one stop shop ### 24. Great for some but not others **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Lofty?** The Enterprise version was provided to our brokerage for free. The IDX site is great. Otherwise, I have nothing positive to say about it. **What do you dislike about Lofty?** The Enterprise version is extremely chaotic and difficult to manage. On top of that, Chime customer support is a joke. When they ported our virtual numbers into the Chime system, each had major issues. One was inoperable in one way or another for 6 full weeks. We also had inoperable numbers once we moved to a Team Instance account. It took several weeks for them to fix an issue with one of our IDX websites. We finally have the direct contact info for someone who CAN and WILL actually do what we need but it took 7 months to find them. **What problems is Lofty solving and how is that benefiting you?** It took so long to solve any of our problems and, when they were 'solved' others arose. It went on for so long and cost use so much business that we moved our CRM data to FollowUp Boss. ### 25. An Essential Tool for Realtors **Rating:** 5.0/5.0 stars **Reviewed by:** Molly H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Lofty?** When it comes to real estate management software, Chime CRM has proven to be an invaluable asset during my five-year tenure. I wholeheartedly recommend it to my fellow Realtors, thanks to its impressive automation features, such as SmartPlans and Text Templates, which have become essential components of my daily operations. Additionally, Chime's seamless integration with Slydial and BombBomb accounts further enhances its utility and effectiveness. **What do you dislike about Lofty?** Chime mobile app could benefit from some improvements in terms of user interface and design. Although it serves its purpose adequately, it lacks the sleekness and refinement of its desktop counterpart. Enhancing the mobile app's aesthetics and usability would provide a more consistent and enjoyable user experience across platforms. **What problems is Lofty solving and how is that benefiting you?** Realtors can't be everywhere at once. One of the standout qualities of Chime is its robust automation capabilities. SmartPlans, in particular, have revolutionized my follow-up process. With a few simple steps, I can create customized sequences of tasks and reminders, ensuring that no important client interaction slips through the cracks. It's like having a dependable personal assistant that consistently keeps me on track. Realtors can't respond to everything in real-time while showing property. The Text Templates functionality is a time-saving tool that has significantly streamlined my communication efforts. By utilizing pre-written templates and making minor adjustments, I can effortlessly craft professional and personalized messages for various scenarios. It has undoubtedly increased my efficiency and allowed me to focus more on building meaningful client relationships. ### 26. If you are looking for that full end to end CRM/IDX look no further than Chime **Rating:** 5.0/5.0 stars **Reviewed by:** Joe S. | Real Estate Broker, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Lofty?** Chime has a fully adaptable IDX site that allows for complete customization for just about any type of agent. I have created community pages for mine to really talk about the different areas and I am going to be putting in some pages that explain the different factors in purchasing homes. I also like that the dialer allows me to easily help me make all of my daily calls and add my notes. And even go back and listen to a recorded call so that I can stay more present in the calls. With Chimes AI I also am able to save time and money as it keeps up with the users logging onto my site. **What do you dislike about Lofty?** While chime had a great onboarding it would have been nice to have more best practices page and some kind of group to go over daily best practices. There are many great features that the program offers, it seems like for the cost of this CRM/IDX that some of these add-on features should be included in the standard bundle. **What problems is Lofty solving and how is that benefiting you?** The CRM is doing a great job at keeping track of my real estate clients and setting up searches for my clients in an easy way. I will be sending my video messages through the CRM and being able to track those interactions as well. ### 27. Robust CRM platform- use training to get the most from it! **Rating:** 4.5/5.0 stars **Reviewed by:** Melissa F. | Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Lofty?** Positives: It integrates with MLS, and numerous other online tools. It truly could be almost a one-stop shop if you spend the time learning it and integrating it with other tools we use. If you don't go all out, it is still valuable for tracking client interactions and setting up automated responses and emails. **What do you dislike about Lofty?** It's so robust, even with a systems background, it can be difficult to get features without learning it first. Not as intuitive as some platforms, but well-rounded system. I wish there were ways to generate reports with all the text for the standard AI interfaces. The goal being to be able to look at all the automated email/text verbiage in order to customize and sound more personal, without having to keep going in and out of screens (couldn't find multiple screen options to compare/contrast) to see how I can streamline some of the options available. **What problems is Lofty solving and how is that benefiting you?** It helps for a Real Estate specific application, addressing leads quickly etc, but customization options can be clunky and difficult to find. ### 28. Chime CRM is an exceptional real estate platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Lofty?** Chime CRM is an exceptional real estate platform that has revolutionized the way real estate agents manage and grow their businesses. It has all the essential features that an agent needs to build, automate and streamline their workflow. One of the standout features of Chime CRM is its ability to generate leads and provide real-time alerts to agents. This means agents can respond quickly to clients' inquiries and never miss a potential lead. Additionally, Chime's advanced automation capabilities enable agents to focus on more important tasks, while Chime takes care of routine tasks such as follow-ups and reminders. The platform's user interface is intuitive and easy to navigate, making it accessible to agents of all skill levels. Moreover, its mobile app is fantastic and allows agents to access their data and work remotely from any location. Chime CRM's customer support team is also exceptional. They are knowledgeable and always available to help agents with any issues or queries. Overall, Chime CRM is a game-changer in the real estate industry. I highly recommend it to any real estate agent looking to streamline their workflow, generate more leads, and grow their business. Five stars, hands down! **What do you dislike about Lofty?** The lead magnet module does not have the ability to be connected to a smart campaign for the user to receive a guide. Rather it downloads immediately so the user does not have to provide a valid email to obtain the download. **What problems is Lofty solving and how is that benefiting you?** Lead Generation Lead Followup ### 29. The most comprehensive and customizable CRM on the Market. **Rating:** 5.0/5.0 stars **Reviewed by:** Corey K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Lofty?** It has incredible features and integrations we found other CRMs do not have along will general incredible ease of use. WE have various USP's and Chime has allowed us to be as creative as we would like with automations, creating checklists and scaling our business. **What do you dislike about Lofty?** All CRM's have a little bugs here and there, but Chime does have bugs here and there when it comes to property alerts not showing all o the homes. **What problems is Lofty solving and how is that benefiting you?** It has solved the issue of having all of our checklists in one CRM, being able to creat comprehensive automation that allow us to scale, and a supportive team that we can book a call with anytime. ### 30. Lofty is a great tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Lofty?** The endless options for communicating and nurturing clients, is why I signed up. The webpage designs are also better than most. **What do you dislike about Lofty?** Customer support can be difficult at times. **What problems is Lofty solving and how is that benefiting you?** I want it to be able to manage huge volumes of clients and to give those clients a reason to keep coming back (remain loyal). ### 31. Easy to operate system with lost of bells & whistles **Rating:** 5.0/5.0 stars **Reviewed by:** Denise H. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2023 **What do you like best about Lofty?** The setting to customize the CRM capabilites is really easy, There are a lot of tutorials on YouTube for ease of operation. I've used several CRM's in my career and Chime is performing well! **What do you dislike about Lofty?** There is nothing I don't like. I would like more customization for the website, mine looks great! **What problems is Lofty solving and how is that benefiting you?** No problems per se, my website is extremely user friendly. I use the chat option for support and have had great results. ### 32. The best real estate CRM. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Lofty?** Chime is a breath of fresh air in an industry riddled with technology that doesn't work as advertised. Chime is a full suite of tools and isn't a glorified inbox like the others. Chime makes it simple for me to manage my team and creates a culture of high performance and accountability. **What do you dislike about Lofty?** VOIP is slightly delayed and needs to be addressed. Group texting is missing. The ability to CC anyone (not through relationships) in the CRM without copy/paste is missing. **What problems is Lofty solving and how is that benefiting you?** Chime enables me to get a transparent view of my lead generation, lead conversion, agent accountability, and marketing in one spot. Additionally, it actually works... which is hard to say about its competitors. ### 33. A comprehensive, workable solution for Real Estate Agents **Rating:** 5.0/5.0 stars **Reviewed by:** Cindy D. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Lofty?** Easy to learn. Fills multiple needs of a CRM including tracking and marketing. Easy to manipulate and integrate into our business. **What do you dislike about Lofty?** Customer support is mostly by email, very difficult to get someone on the phone. Difficult to personalize for specific needs. **What problems is Lofty solving and how is that benefiting you?** integration of contact management, transaction management and marketing. ### 34. Great Crm **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Lofty?** I love the customization of the website and the capabilities of the CRM. **What do you dislike about Lofty?** It can be a bit difficult to learn how to use the CRM. **What problems is Lofty solving and how is that benefiting you?** They help whenever I get stuck. Fast response I love the ability to speak with someone right there on the plat form. ### 35. STAY AWAY Horrible Company **Rating:** 0.0/5.0 stars **Reviewed by:** Ron R. | Real Estate Broker/Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2023 **What do you like best about Lofty?** Nothing. This is the worst company ever, a complete scam!! **What do you dislike about Lofty?** They disappear once you sign up, no support and they will take all of your money. STAY AWAY - Worst Company ever, complete Scam. They embed your website with code leading all organic leads to them for website sign up. Just Crazy. Also they use .me for their website which means you are going to get a lot more spam and hacking from Russia!! Never delivered but charged for advertising. Try calling support or sales after you sign up and they will not answer!! Trust been doing real estate 10+ years and this has got to be the worst. Problem is they have many layers when googling their name, which I would have found this name before ever signing up. Complete waste of sunken cost money plus all the organic leads we lost. **What problems is Lofty solving and how is that benefiting you?** STAY AWAY - Worst Company ever, complete Scam. They embed your website with code leading all organic leads to them for website sign up. Just Crazy. Also they use .me for their website which means you are going to get a lot more spam and hacking from Russia!! Never delivered but charged for advertising. Try calling support or sales after you sign up and they will not answer!! Trust been doing real estate 10+ years and this has got to be the worst. Problem is they have many layers when googling their name, which I would have found this name before ever signing up. Complete waste of sunken cost money plus all the organic leads we lost. ### 36. Awful customer service **Rating:** 0.0/5.0 stars **Reviewed by:** Mikey S. | Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2023 **What do you like best about Lofty?** It has the basic functions of any CRM, there's nothing I like best. **What do you dislike about Lofty?** The dialer doesn't work; the layout is not intuitive but by far, the worst aspect of this CRM is the customer support. They do not return phone calls and when you call, they tell you it will be a 3 minute wait, and then they tell you no one is available. They don't read your emails so when you ask questions they answer around it or leave out the main point of the question. I've used BombBomb, SalesForce, BoomTown, 3 or 4 others and Chime has the absolute worst customer support of any CRM or of any company I've ever done business with. Stay away from this CRM and this company. **What problems is Lofty solving and how is that benefiting you?** None! My review is entirely because their CRM is next to worthless and they do not respond to my problems. They have terrible customer support; you can't get a hold of a real person and I've never experienced a CRM with support this terrible. **Official Response from Kyndra Bibler:** > Hi Mikey, I'm so sorry you've had a hard time with support. We understand sometimes we miss the mark and we'd like to make it right! I'm going to send your feedback directly to the manager for them to reach out. ### 37. Almost but not quite **Rating:** 3.5/5.0 stars **Reviewed by:** Terry L. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Lofty?** Website and Crm integration, the ability to add more addons would be nice **What do you dislike about Lofty?** Text messages about leads that i need to accept in the next 10 minutes or I dont get them, without a link to the lead, when every other text has a link to the lead. **What problems is Lofty solving and how is that benefiting you?** None really, I use zapier to push the chime leads to follow up boss which is the CRM I actually use. ### 38. Excellent CRM with great tech! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Lofty?** The chime system has been exceptional. The built in technology has allowed me to automate contacting my clients, as well as new leads. **What do you dislike about Lofty?** I wish that I could use my gmail account for outgoing campaign emails. **What problems is Lofty solving and how is that benefiting you?** Automation of client communication and development. ### 39. Fantastic CRM with intuitive User Interface. **Rating:** 5.0/5.0 stars **Reviewed by:** Brian C. | Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2023 **What do you like best about Lofty?** The ability to customize and navigate the platform is second to none and the ability to systematize database follow up and outreach to maximize simplicity and productivity. **What do you dislike about Lofty?** Very little downside. I do wish there was a way a way to have more customization control from the lower access tiers on an enterprise package but that may just be company settings.. Also if tasks could be a filterable criteria such as filter by any lead that has outstanding calls in the cold pipeline and then navigate left and right on those leads. Also if there was a way to log physical or face to face touches as a touch point equal to a call/text/email. **What problems is Lofty solving and how is that benefiting you?** Chime, once properly set up by a user, enables systematic follow-up in an incredibly easy and detailed fashion. It reduces friction in follow up and database management in a way that eliminates excuses and improves productivity. ### 40. Chime is the Toolbox all Real Estate Agents Need **Rating:** 5.0/5.0 stars **Reviewed by:** Quan R. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Lofty?** I like the best about of Chime the interface is easy to use and understand and the amount of tools at your disposal with Chime. **What do you dislike about Lofty?** I honestly have no dislikes regarding Chime. I do wish there was a sandbox version for individuals to test out with for trainings. **What problems is Lofty solving and how is that benefiting you?** Chime solves the issue of managing your network and database and easily communicating with them. ### 41. Very informative launching videos **Rating:** 4.5/5.0 stars **Reviewed by:** Jill P. | Realtor-Michigan and Florida, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Lofty?** The launch videos and on hand customer service. **What do you dislike about Lofty?** I don't dislike anything at this time. Sometimes the lack of response time from a representative. **What problems is Lofty solving and how is that benefiting you?** How to capture the leads and setting up campaigns. ### 42. Well Designed works well generally but some glitzes and badly designed customer service **Rating:** 3.5/5.0 stars **Reviewed by:** Lawrence H. | Realtor/Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2023 **What do you like best about Lofty?** The package of programs is well integrated. the website design is a bit weak but virtually nobody cares about that, as the graphics are "OK". the CRM works well and it's VERY easy to automate processes. **What do you dislike about Lofty?** Customer service is abysmal. Every issue gets escalated and, at best, they're very defensive. I get the impression that the developers are all overseas (can't verify that). That would be OK if they would be responsive but they generally aren't. For example I asked them to check to see why I couldn't get their property searches to mirror the MLS so I could filter for rentability. They just can't do it but other IDX based systems can, easily. **What problems is Lofty solving and how is that benefiting you?** I'm a realtor and I am trying to expand my customer base and client marketing. OVERALL Chime does a good job of it and I'm generally satisfied. ### 43. Chime CRM Review **Rating:** 4.0/5.0 stars **Reviewed by:** Blaine C. | Real Estate Expert Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2023 **What do you like best about Lofty?** Chime has a really to use interface with a very small learning curve to get the basics done. Online documentation is very useful in filling in those gaps where it is not completely obvious what to do next. **What do you dislike about Lofty?** My biggest gripe is the support. While finding most small issues is easy to do with online documentation, when it is something that requires help from a support agent getting a hold of someone or getting a quick resolution is near impossible. After months of waiting, I still have an unresolved issue which is annoying, but I am currently able to work around it and use the product without too many problems (at this time). **What problems is Lofty solving and how is that benefiting you?** Chime makes keeping track of my clients and automating contacts a breeze and frees me up to do other important tasks. ### 44. A great CRM for real estate for it's value of always improving. **Rating:** 4.0/5.0 stars **Reviewed by:** Jeremy G. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Lofty?** Chime is always innovating and bringing new items to the table almost every month. I love seeing a CRM that is fluid and isn't stuck at the first iteration. I've used a few other CRM and I consider this as the best value. **What do you dislike about Lofty?** The transaction tab needs to be built out a little better. Since it's connected to the MLS, pulling some data into making CMA through Chime would be helpful in confirming tax record items. **What problems is Lofty solving and how is that benefiting you?** We bring in 100s of leads into the CRM on a monthly basis and Chime organizes the leads in a way to know how the best way to extract information from it to make time on the phone more efficient. ### 45. Can you live without Chime? **Rating:** 5.0/5.0 stars **Reviewed by:** Mike K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Lofty?** What we like best about Chime... Well, without Chime we would fall short in nearly all aspects of our business. Chime is our central HUB to keep all of our clients and business orgainized. The minute we get a new client or lead, they go into Chime and start what we call our client life cycle. **What do you dislike about Lofty?** To be honest I cannot think of a downside. When we do have a bump in the road Chime is there to help us. Especially Jean, she's amazing and has been with Chime since we join Chime back in 2018. **What problems is Lofty solving and how is that benefiting you?** Chime solves every realtors challenge on how to stay top of mind. Both through marketing and scheduled client touches. ### 46. Great CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Prab R. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Lofty?** Chime is a great CRM and i love their Smart plans and support. **What do you dislike about Lofty?** I wish chime had a feature where it will automatically login the client for alerts when they go to website **What problems is Lofty solving and how is that benefiting you?** Its a great crm overall and helps stay on track for everything real estate ### 47. Solid CRM that comes with all the essentials **Rating:** 4.5/5.0 stars **Reviewed by:** Clayton I. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2023 **What do you like best about Lofty?** Chime has come along way since our sales team started using it in 2020. It is fairly expensive, but earns it's worth through all of the capabilities that come along with it. Over the past couple years, Chime has made significant improvements and I hope they continue to stay on this path. **What do you dislike about Lofty?** Originally, when I signed up, I was promised a dedicated support person, shortly after signing up, Chime changed this and took away the dedicated person. We had to upgrade to a higher plan in order to get some of the things we were originally promised back. **What problems is Lofty solving and how is that benefiting you?** Working large amounts of leads. Automation. The AI assistant for automated communication with leads is very intelligent. The client facing website is clean and easy to use. It could benefit from additional customization. ### 48. Chime really does it all! **Rating:** 4.0/5.0 stars **Reviewed by:** Michael C. | Associate Broker, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Lofty?** Chime has so many great tools to help me automate my business without heavy lifting to get things going on my side **What do you dislike about Lofty?** The hardest things can be getting responses and solutions to issues from support. **What problems is Lofty solving and how is that benefiting you?** Keeping in touch with past clients, and automating leads. ### 49. Focus on the things that matter **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan S. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Lofty?** The automation. Chime handles most of the grunt work so you can focus on contacting the right people at the right time. **What do you dislike about Lofty?** The plans. The plan I have has more seats and functionality than I need and I'm paying a premium but the lower tier plan isn't enough. **What problems is Lofty solving and how is that benefiting you?** It solves staying in touch with potential customers that I could not possibly do myself. It tracks behaviors and triggers actions based on how the customers interact. ### 50. As good a CRM as I've ever used **Rating:** 4.0/5.0 stars **Reviewed by:** Aaron H. | Managing Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2023 **What do you like best about Lofty?** Chime does everything I want, in a simple interface, with lots of possible uses. Not too much, but really does everything I want - decent help and support and a fantastic value for the money. **What do you dislike about Lofty?** The help desk could be more organized and more useful for tech issues (they're friendly but not always very insightful), The only other thing that makes me CRAZY is if I want to make any kind of mass changes to my leads I can only do 200 at a time - it's dumb, **What problems is Lofty solving and how is that benefiting you?** Simple CRM that handles everything I need it to do. I can't ask for more than that. Mass texting is a key element and I am overall satisfied with the whole product. ## Lofty Discussions - [When will Chime be implementing e-signatures?](https://www.g2.com/discussions/when-will-chime-be-implementing-e-signatures) - 1 comment, 1 upvote - [When is Chime going to add a email verifier to CRM?](https://www.g2.com/discussions/when-is-chime-going-to-add-a-email-verifier-to-crm) - 2 comments, 1 upvote - [View Lofty pricing details and edition comparison](https://www.g2.com/products/lofty-lofty/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-10+04%3A38%3A53+-0500&secure%5Bsession_id%5D=5b8efbec-2f02-4396-b231-1816fe01d494&secure%5Btoken%5D=588bc94bbab0f848916fe57b8e2b908fe44877fc85f39b87e12b6c663ca03529&format=llm_user) ## Lofty Integrations - [API Nation](https://www.g2.com/products/api-nation/reviews) - [dotloop](https://www.g2.com/products/dotloop/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Rezora](https://www.g2.com/products/rezora/reviews) - [Zapier for G Suite](https://www.g2.com/products/zapier-for-g-suite/reviews) ## Lofty Features **Relationship Management** - Lead Generation - Social Media Integration - CRM Integration **Client Management** - Lead Scoring - Contact Management - Lead Generation **Presentation** - Website Builder - MLS Integration - SEO Strategization - IDX Website **Task Management** - Marketing Automation - Document Management - Third-Party Integration **Platform Features** - Contact & Account Management - Opportunity & Pipeline Management - Task / Activity Management - Listing Management - Email Marketing - Transaction Management - Lead Management - CMA Management - Forecasting & Reporting - Dashboards **Platform Branding** - Operability - Brand Management **Platform Content** - Social Media Management - Communication Management - Website Management - Campaign Building **Agentic AI - Real Estate CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance - Natural Language Interaction - Decision Making **Platform Additional Functionality** - Reporting **Platform Integrations** - Integration with Real Estate CRM - Integration with Virtual Tour - Integration with Real Estate Activities Management ## Top Lofty Alternatives - [BoldTrail](https://www.g2.com/products/boldtrail/reviews) - 4.5/5.0 (1,482 reviews) - [BoomTown](https://www.g2.com/products/boomtown/reviews) - 4.7/5.0 (564 reviews) - [CINC](https://www.g2.com/products/cinc/reviews) - 4.4/5.0 (193 reviews)