--- title: BoomTown Reviews meta_title: 'BoomTown Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 588 reviews by the users' company size, role or industry to find out how BoomTown works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 588 scale: '5' date_modified: '2026-11-08' parent_category: name: Real Estate url: https://www.g2.com/categories/real-estate ---

BoomTown Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

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BoomTown Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is BoomTown, and what problem is it built to solve?

BoomTown is used as a real estate CRM and lead-generation platform, helping agents organize leads and client information and manage follow-up in one place.

What languages does BoomTown support?

BoomTown supports one language: English.

What company sizes and industries is BoomTown the best fit for?

BoomTown is most commonly used by real estate businesses, especially smaller teams, with mid-market teams also represented.
  • Small businesses: The most represented company-size segment.
  • Mid-market teams: Also represented among positively rated users.
  • Real estate: The industry most represented in positive feedback.

How long does it take to implement BoomTown across a team?

BoomTown is most often reported as going live in under a month, though implementation timelines vary.
Time to go live Relative frequency
Under one month Most common
One to three months Also reported
Under one day Also reported
Three to six months Less common

What customer support options does BoomTown provide, and how do users find the overall support experience?

BoomTown provides phone, email/help desk, and chat support. The support experience is mixed: users appreciate responsive, helpful assistance and training, while others report slower responses or a decline in service.

What is the experience like for teams switching to BoomTown from another tool?

Moving to BoomTown from another real estate CRM has often been about bringing lead generation, a website, and follow-up tools together or getting a more capable, easier-to-use system. Users describe improvements in lead management, automation, and the ability to keep work organized in one place; the transition can involve a learning curve as teams get familiar with its features. Prior tools include real estate CRMs and lead-generation platforms such as CINC, Market Leader, Real Geeks, and Follow Up Boss.

What features or capabilities could make BoomTown even more useful?

BoomTown is valued for organizing leads and automating follow-up, but users would like more flexibility and smoother day-to-day workflows.
  • More customization: Expand website design controls, configurable reports, and options to tailor CRM views and workflows.
  • More capable mobile tools: Bring the app closer to the desktop experience and improve its reliability and speed.
  • Stronger lead and contact controls: Make it easier to merge, delete, archive, and manage duplicate or unwanted records.
  • More detailed property-search options: Add search and e-alert criteria so agents can better match listings to client needs.
  • Broader integrations: Make it easier to connect with other tools used across the real estate sales process.

BoomTown Reviews (588)

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Reviews

BoomTown Reviews (588)

View 1 Video Reviews
4.7
588 reviews

What do users say?

Generated using AI from real user reviews

Pros & Cons

Generated from real user reviews
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Megan S.
MS
Megan S.
Real estate agent
Small-Business (50 or fewer emp.)
"User-Friendly that keeps clients engaged"
5/5
What do you like best about BoomTown?

It’s user friendly and it helps keeps my clients engaged and works as a great side kick Review collected by and hosted on G2.com.

What do you dislike about BoomTown?

More options for property criteria. It’s too limited and clients gets upset that I’m not sending them what they are looking for. More lead systems options for instant transferring of leads. More options for boosting property uploads to social media Review collected by and hosted on G2.com.

JS
Joshua S.
Realtor
Small-Business (50 or fewer emp.)
"Integrations Fall Short, Making Business Metrics Hard to Navigate"
1/5
What do you like best about BoomTown?

I just liked the basic functions since it was an upgrade from my spreadsheet in terms of CRM usage. Review collected by and hosted on G2.com.

What do you dislike about BoomTown?

Integrations weren't up to par. Difficult to navigate metrics and evaluate health of business. Review collected by and hosted on G2.com.

Rollin G.
RG
Rollin G.
CEO / Agent
Small-Business (50 or fewer emp.)
"Can never exit. They will Keep extending on Auto."
0.5/5
What do you like best about BoomTown?

System use to be a great platform, then never updated and now FUB and others have outperformed them IMMENSELY. Review collected by and hosted on G2.com.

What do you dislike about BoomTown?

They have terrible business practices, will extend your contract past your contract even if you inform them you do not permit Auto extension. They will not send you access to any of your emails or videos that have your requests. Do not trust a smooth exit with them, they will charge and avoid and to cancel will be worse time suck ever. Review collected by and hosted on G2.com.

Laura H.
LH
Laura H.
Director of Operations
Small-Business (50 or fewer emp.)
Originally submitted 4/7/2022
"The Best CRM and website I have ever seen"
5/5
What do you like best about BoomTown?

All of the CRM functions and the ease of ability to see what customers are looking at in real time. The ease of updating my website Review collected by and hosted on G2.com.

What do you dislike about BoomTown?

Nothing. It truly is the best and looking forward to BoldTrail Review collected by and hosted on G2.com.

SB
Stephanie B.
Broker/agent
Small-Business (50 or fewer emp.)
"Boomtown 2024"
2/5
What do you like best about BoomTown?

The ease of automation once a client gets entered to staying in touch to keeping engaged with our clients Review collected by and hosted on G2.com.

What do you dislike about BoomTown?

That when you have a bogus client lead that even if you move to trash you cannot delete them Review collected by and hosted on G2.com.

Christina M.
CM
Christina M.
B
Small-Business (50 or fewer emp.)
Originally submitted 4/8/2022
"Great CRM"
5/5
What do you like best about BoomTown?

Ease of use- greasy back office platform. Great for lead conversion Review collected by and hosted on G2.com.

What do you dislike about BoomTown?

Some kinks to work through in regards to search critera Review collected by and hosted on G2.com.

AJ
Adilene J.
Real Estate Agent
Small-Business (50 or fewer emp.)
"Boom town has helped me manage clients with ease."
5/5
What do you like best about BoomTown?

Very manageable CRM. Easy and engaging. It takes good care of my leads and keeps me updated on to dos Review collected by and hosted on G2.com.

What do you dislike about BoomTown?

Nothing at this point! So far so good! Love it! Review collected by and hosted on G2.com.

AC
Ashley C.
Office Manager/Transaction Coordinator
Small-Business (50 or fewer emp.)
"Great product!"
5/5
What do you like best about BoomTown?

Love the marketplace and ability to sync with other programs! Review collected by and hosted on G2.com.

What do you dislike about BoomTown?

Some functionality is outdated. Wish you could have admin ability to delete a lead profile. Review collected by and hosted on G2.com.

Dani M.
DM
Dani M.
Agent
Small-Business (50 or fewer emp.)
"Love being organized!"
5/5
What do you like best about BoomTown?

Very helpful organizing my database and touch points with detailed notes! Review collected by and hosted on G2.com.

What do you dislike about BoomTown?

Wished it had better breakdown of transactions and income earned. Review collected by and hosted on G2.com.

MA
Melinda A.
Realtor
Mid-Market (51-1000 emp.)
"There are excellent tools in BT that should be carried forward to BoldTrail"
2.5/5
What do you like best about BoomTown?

Hot Sheet - ease of access to compare leads to listings Review collected by and hosted on G2.com.

What do you dislike about BoomTown?

Lack of integration with marketing tools available in BoldTrail Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

14 months

Average Discount

8%

View More Pricing Information
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BoomTown Features
Contact & Account Management
Opportunity & Pipeline Management
Task / Activity Management
Mobile App
Lead Scoring
Contact Management
Lead Generation
Marketing Automation

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