Rocket Matter Reviews & Product Details

Rocket Matter Overview

What is Rocket Matter?

Rocket Matter helps law firms offer better client service and also increase revenues by more than 20%. The company was the first cloud-based legal practice management software on the market, landing its first client in 2007. It has been a leader ever since—Rocket Matter has the most powerful, easy-to-use time and billing software in the industry. Also, when law firms want to make more money, go paperless, or increase confidence in their trust accounting, Rocket Matter helps them achieve those goals. With award-winning customer service based in the United States, it’s no wonder thousands of law firms swear by Rocket Matter.

Rocket Matter Details
Languages Supported
English
Product Description

Rocket Matter is a cloud based practice management system for small and mid-sized law firms. Rocket Matter offers a complete legal software trusted by law firms to run their practice and improve their bottom line.


Seller Details
Seller
Rocket Matter, LLC
Company Website
Year Founded
2007
HQ Location
Boca Raton, FL
Twitter
@rocketmatter
8,241 Twitter followers
LinkedIn® Page
www.linkedin.com
35 employees on LinkedIn®

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Rocket Matter Screenshots

Rocket Matter Reviews

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Minister
Legal Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I really liked the functionality for tracking contacts and leads, the time tracking and invoicing. Review collected by and hosted on G2.com.

What do you dislike?

Mobile - The Rocketmatter android app was painfully bad and unfunctional, but the mobile version for the web browser is only marginally better.

If I only worked in the office, this might not be a deal killer, but I needed a legal case management program that works on whatever devise I am using. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I can't recommend it until they have either a functional mobile website or better yet android and iphone apps. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

After trying to make Rocketmatter work for a long time, I threw in the towel and switched to Harvest for time tracking, but then later switched to MyCase (as I wanted an integrated system and not solely a time tracking program). Review collected by and hosted on G2.com.

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Spinning Instructor
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Platform sync works across iPhone, iPad and mac, and when I change a note or text within the online version, it changes across the platform almost instantaneously. Thjat’s Super super nice when you’re an on-the-go Attorney hustling from place to place, never knowing if you’ll walk into a Courtroon with just your iphione or your full suite of products. Either way, I know i’m Fine and can retrieve any of my notes or info that I stored in the software. Review collected by and hosted on G2.com.

What do you dislike?

App App App App App doesn’t provide enough info. It’s simply too blank...not enough functionality, where there clearly could be more. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do the trial; try it again against the other software out there. Also....if you have a known user who can refer you, it will save them, and you some money if you mention their name. that never stinks. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Information retrieval , keeping real time info synced across platform. Review collected by and hosted on G2.com.

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It is very easy to keep track of time and tasks. I keep the time tracker open on a separate window next to each task I perform. Review collected by and hosted on G2.com.

What do you dislike?

Entering names of clients into system can be a bit difficult if the person has an unusual name (e.g., a client a two first names, a hyphenated middle name, and two last names). Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you have a web browser (which everyone does), you can use Rocket Matter anywhere. You do not need special software for it. It is very easy to use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I keep track of my hours worked with Rocket Matter. It is very easy to use across different devices. It allows me to track my time to the second on different tasks simultaneously. Review collected by and hosted on G2.com.

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Easy to navigate, keeps files organized and easy to search. Review collected by and hosted on G2.com.

What do you dislike?

Importing templates can be confusing and a bit complicated Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Absolutely do it! It makes managing multiple files so much easier Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easily accessing multiple files with tags, searching for documents that can be used in multiple files. Review collected by and hosted on G2.com.

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AL
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The fact that I can get someone on the phone to answer all of my questions. I never had to wait too long and the representatives are always pleasant and helpful. Review collected by and hosted on G2.com.

What do you dislike?

You can't restore a deleted invoice. There's no "trash can" feature. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Give it a try! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Creating client invoices. Review collected by and hosted on G2.com.

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It is very easy to use. Everything is user friendly and it helps keep everything organized. Review collected by and hosted on G2.com.

What do you dislike?

Nothing! This product works great and is easy to use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Rocket matter helps keep client matters organized, as well as contacts. The benefits are that it’s easy to use. Review collected by and hosted on G2.com.

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AL
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I appreciated the ease of use with Rocket Matter. It was nice to be able to connect the calendars and color code them for everyone in the office. Review collected by and hosted on G2.com.

What do you dislike?

I did not have any specific issues with Rocket Matter. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is great to organize your clients as well as pairing up the paralegals calendar with the attorney. It is helpful to color code your calendars as well. It was also very useful in loading client information in and connecting them to calendar appointments. It made accessing their contact information very easy. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Rocket Matter was able to solve organizational issues by providing a platform to connect calendars throughout the office. It also helped to store and input client information for easy access. Review collected by and hosted on G2.com.

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Simple and easy to use interface, good way to track time and client info Review collected by and hosted on G2.com.

What do you dislike?

Possibly a little too basic, at least in the features I used. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We needed a service to track time and clients, check for conflicts and create billing reports Review collected by and hosted on G2.com.

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UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

It has improved the way we do business and Lexpay is cheaper than what we used to do, and very easy to use. Review collected by and hosted on G2.com.

What do you dislike?

I don't like their document filing system. It isn't very user friendly and you can preview a document without downloading it onto your computer, defeating the purpose of putting things into the cloud. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our tracking system is more streamlined, we can easily share large files with employees off site, and we are fixing a lot of issues with tracking payments that we had before. Review collected by and hosted on G2.com.

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

it's ease of use, quick interface, and how relatively seamless it was to move my database from my previous software to this one. Review collected by and hosted on G2.com.

What do you dislike?

sometimes it's slow because it's cloud based. but i guess that's part of what the deal is with cloud-based software. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure your internet connection is pristine before switching to cut down on downtime. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

law firm went live with it and loved it. said law firm was an immigration law firm. Review collected by and hosted on G2.com.

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I liked how Rocket Matter helped generate invoices more efficiently. I also liked that it is a web based system so I could use it on the go. Review collected by and hosted on G2.com.

What do you dislike?

The service issues I've heard anecdotes about kept me from signing up for their service. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I didn't end up using the service because of the issues I heard about their service response time. I've heard of people waiting for an hour to get help over the phone and that is not something I could deal with. Review collected by and hosted on G2.com.

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Good integration of tasks and billing. Syncs with google calendar. Review collected by and hosted on G2.com.

What do you dislike?

Poor implementation of mobile until recent improvements. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tracking client accounts along with case deadlines Review collected by and hosted on G2.com.

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Office Manager, Billing/Legal Assistant
Accounting
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It's easy to collaborate and share information with other users. It also makes keeping client notes organized and updated simple. There are plenty of customization options available for invoice templates, and it makes billing and managing client payments simple and streamlined. Review collected by and hosted on G2.com.

What do you dislike?

I wish the matter report options were more comprehensive. I would have liked to have lists such as 'All clients with trust funds available' or 'all clients with negative balances'. The notes function could also be more dynamic. It is frustrating to have to read through a long note when there are no formatting options to make text more visually palatable. But I suppose there are ways to make shorter notes to make information more digestible. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Go through the tutorials. Create a test matter and test client to try out the functions with. Simulating actual situations you have or assume you will encounter will be the best way to learn how Rocket Matter can best serve you. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Client billing history is easily accessible and easy to update whether the physical folder is available or not. A client's more recent billing data is always available to be printed and sent when needed as well. Review collected by and hosted on G2.com.

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Rocket matter is very easy to use and is very effective at tracking time. Review collected by and hosted on G2.com.

What do you dislike?

The auto-fill feature is unpredictable and it should be easier to customize the settings. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The benefits are that it is a centralized and organized time tracking software. Review collected by and hosted on G2.com.

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AL
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love the ease of using this product; it offers all that I need to effectively manage my practice. This is a great software program with good value for small and medium sized practices. The software is outstanding for downloading and integrating with other programs. It is good for analyzing your business but not as good for managing cases. Review collected by and hosted on G2.com.

What do you dislike?

AWFUL mobile app. They have had bad reviews for some time now and have not fixed it timely. It is a major issue. A lawyers calendar needs to be current across mobile devices and this takes sometimes over a week to sync. NOT an exaggeration. Sorely disappointed. Rocket Matter claims to integrate with Box, Dropbox, and Evernote and includes iPhone, Droid, & iPad mobile editions, but does not really. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Beware of the application, which has bad reviews across the board. Be informed. It is a good software but you must beware of its limitations. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The benefits are great. management software and time & billing software that helps firms boost their revenues and run a better practice. The benefits are the same you would expect of any good management software. It is very basic, so I would not say it is solving any problems. More, filling a need that could be filled maybe better by a management software with a better application to sync across devices. Review collected by and hosted on G2.com.

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Senior Partner / Managing Attorney
Law Practice
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Rocket Matter is easy to learn and easy to use. Attorneys don't have time to invest in learning new software, so finding a comprehensive program that is both powerful and easy to learn is tremendously important. Most people find that Rocket Matter "just works" the way you would expect it to (like Apple products). We have never had a staff member take more than a day or so to be perfectly comfortable using Rocket Matter. My firm has used it for 7 years, and we love it as much (or more) today as we did when we started using it. Review collected by and hosted on G2.com.

What do you dislike?

There's really nothing to "dislike". Most of the major features are already there - bulk billing, ease of use, Gmail integration, Dropbox integration, etc. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Trust me, try Rocket Matter and you won't be disappointed. I'm The Mac Lawyer (www.TheMacLawyer.com) and I look at lots of different software products -- and I believe Rocket Matter to be the best of the bunch. In my 20 years of practicing law, I've used Rocket Matter for longer (7+ years) than any other legal software program (and I've used most of the major ones out there). Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have found that Rocket Matter makes us more productive and more profitable. We are better able to serve our clients as a result of its many features. Its ease of use results in us capturing more time, and generating invoices is so very easy. Functions like "evergreen trust accounting" make Rocket Matter stand out among its competitors, and we highly recommend it. Review collected by and hosted on G2.com.

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Do you work for Rocket Matter?