# Ngage Reviews **Vendor:** Arca24 **Category:** [Staffing Software](https://www.g2.com/categories/staffing) **Average Rating:** 4.5/5.0 **Total Reviews:** 11 ## About Ngage Ngage is a staffing agency software all-in-one by Arca24, available in 6 languages and cloud based: - ATS is based on AI CV Matching cross-language capable of identifying the matching between profiles and job ads, even if CV and offer are written in different languages. The software displays the list of candidates sorted by degree of compatibility, considering both passive candidates present in the CV database and active candidates who have applied for a given job offer. - CRM, a complete customer relationship lifecycle management solution. - Contracts & Invoices to manage quotations, contracts, timesheets, invoices and salaries. - KPIs analysis to monitor team and business performance. Ngage reduces time for recruiting, manages all customer data, keeps track of the feedback received and simplifies the administration of candidates hired. Ngage is ideal for staffing agencies and recruiting companies of all sizes, industries and geographies, who want to cover the entire recruitement process with a single solution in the rapidly changing world of HR. Arca24 is an HR Tech Factory specialized in the design and implementation of innovative and scalable cloud software to support recruitment and staffing agencies as well as companies (public and private) in digitalizing HR processes. Arca24 has a strong presence in Europe and is successfully entering the Americas market. ## Ngage Reviews ### 1. Intake Specialist **Rating:** 5.0/5.0 stars **Reviewed by:** Monse R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Ngage?** Ngage is very helpful because whenever we receive a new inquiry. When a potential client contacts us through Ngage, I don't need to call them back to let them know that we don't handle what they're looking for, since Ngage is already programmed to know when to decline a certain potential client. **What do you dislike about Ngage?** The downside of having Ngage would be not exactly knowing if a potential client was notified properly on not being able to handle their case. I'm always curious on whether Ngage is properly declining the appropriate people, without telling it to do so. **What problems is Ngage solving and how is that benefiting you?** Ngage helps us eliminate people that we don't need to speak to, knowing that their situation is something we aren't able to help them out with since it is something outside of our practice area. Knowing this helps us not waste their and our time. ### 2. Ngage review **Rating:** 4.5/5.0 stars **Reviewed by:** Nidhi C. | Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2023 **What do you like best about Ngage?** I used ngage for a blend process and I was really impressed by it. Ngage provide you everything at one place and is very convenient as changing tabs specially in calling process is annoying sometimes. **What do you dislike about Ngage?** Ngage has a feature of notifications which is really helpful and appreciative but I have personally noted some of its short coming like while you are on a call it will show you a pop up and will disappear immediately which can be confusing for the one who are working in shift. **What problems is Ngage solving and how is that benefiting you?** Ngage provide a safe space for the agents to be at and very convenient to use specially with the notifications features and the facebook messenger features plus you get everything at one place. ### 3. using ngage is good and new experience for me. **Rating:** 4.0/5.0 stars **Reviewed by:** Lok R. | Associate Professional, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Ngage?** Ngage is good and easy to use. no need for call back if call is not related.It provides new world features with different looks. **What do you dislike about Ngage?** Its notification pop ups are quite confusing otherwise its good. **What problems is Ngage solving and how is that benefiting you?** Its solving business related problems and making easy for organisation to proceed in smoother way. ### 4. Not quite there **Rating:** 2.5/5.0 stars **Reviewed by:** Promod S. | Actuary, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2022 **What do you like best about Ngage?** Ngage has good features for making hybrid meetings more interactive (e.g., polls, word clouds, questions). It's an alternative to Mentimeter. **What do you dislike about Ngage?** The Support is slow to respond (though ideally, you wouldn't need to contact them). The inclusion of live streaming brings complexity because that's not a feature we'd ever use because we have a dedicated tool for that. There are assorted bugs. **Recommendations to others considering Ngage:** Do look at other tools like Mentimeter. You might find something you like better. **What problems is Ngage solving and how is that benefiting you?** Ngage is helping make hybrid meetings more engaging for in-person and virtual attendees. They become participants instead of observers. ### 5. Ngage **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2022 **What do you like best about Ngage?** Well the software is very simple and intuitive to use which would say is the great feature of this software. Plus there is a good customer support when needed. Also, the functionality of this software is great. Overall its a value for money. **What do you dislike about Ngage?** Reporting needs a lot of improvement. Not clear picture of drivers productivity or things we need to change in a way to improve since. Orders Assignment need improved IOS version of the App not there Dashboards need a lot of improvements. **What problems is Ngage solving and how is that benefiting you?** At present we are not using Ngage in my current organisation. ### 6. Ngage is Helping to Drive New Business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2021 **What do you like best about Ngage?** Ngage is helping us capture new business from our website. Visitors to our site are utilizing the chat daily which translates to new clients. Potential clients are choosing to utilize the chat feature instead of leaving our website without engaging with us. **What do you dislike about Ngage?** Ngage sometimes charges us for chats that are out of our geographic service area or out of our practice area. I have to stay on top of the charges. **Recommendations to others considering Ngage:** I would recommend trying Ngage and tracking your results. **What problems is Ngage solving and how is that benefiting you?** We are seeing Ngage is able to capture information from potential clients. The chat engages them and gives us the opportunity to follow up. ### 7. m10 brands **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2021 **What do you like best about Ngage?** Amanda, our representative, is very responsive to our questions and needs. She does a great job with follow-up and keeps our brand focused with new clients. **What do you dislike about Ngage?** It would be wonderful if we could turn off the service on the weekends. **Recommendations to others considering Ngage:** Speak to Amanda....She is the best! **What problems is Ngage solving and how is that benefiting you?** Vetting leads to authenticity. Our clients require a concierge experience, and Ngage provides that in real-time. Very nice that they offer chats on Facebook. ### 8. Good experience thus far **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2021 **What do you like best about Ngage?** Quick turnaround. I get access to the information right after the client fills out the online chat **What do you dislike about Ngage?** Too many people asking for free legal advice. But that is not ngage's fault **What problems is Ngage solving and how is that benefiting you?** I have received more clients, although the vast majority are people seeking free legal advice and just asking me to look something up online for them. ### 9. Great immediate assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2021 **What do you like best about Ngage?** My rep, Julio is always doing everything he can to make sure we are satisfied. **What do you dislike about Ngage?** Nothing. Everything I've asked for I have received. **Recommendations to others considering Ngage:** affordable and reliable. Great customer service **What problems is Ngage solving and how is that benefiting you?** We use Ngage as a chat platform on our website to communicate with our customers. ### 10. Very efficient and professional service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2021 **What do you like best about Ngage?** We are thrilled to partner with Ngage. They have assisted us in generating cases from prospects visiting our website in search of legal help. We highly recommend Ngage. **What do you dislike about Ngage?** Nothing. If I am asked to provide an answer. . .sometimes, maybe once a year (maybe), an operator might not provide a complete answer about the practice areas we handle. But this is easily resolved. **What problems is Ngage solving and how is that benefiting you?** We are able to engage potential prospects that visit our website and turn those prospects into cases. ### 11. Effective, simple “off-the-shelf” assistance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2021 **What do you like best about Ngage?** 24/7 responsiveness to inquiries. Professional administrative staff. Billing extremely simple and managed by reactive, helpful staff **What do you dislike about Ngage?** Can be costly. Some room for improvement on the script/prompts **Recommendations to others considering Ngage:** Determine your comfort at the price point offered **What problems is Ngage solving and how is that benefiting you?** Capturing additional people who may have otherwise missed or ignored contact form ## Ngage Discussions - [What is Ngage used for?](https://www.g2.com/discussions/what-is-ngage-used-for) - [Please provide more orbit targeting](https://www.g2.com/discussions/please-provide-more-orbit-targeting) - 1 upvote - [View Ngage pricing details and edition comparison](https://www.g2.com/products/ngage/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+10%3A26%3A30+-0500&secure%5Bsession_id%5D=dc380946-e4bc-41a3-8cf4-c28d2556f22f&secure%5Btoken%5D=6c35d1e8746ff3115032dc96f3414933e80ee932a8b339932ae152ce85e99b9a&format=llm_user) ## Ngage Features **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Automation** - Process Automation **Basics** - Reporting - Interoperability - Performance **Candidate Management** - Automation - Filtering - Automated Matching - Resume Management - Client Portal **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options **Additional Functionality** - Dashboard - Cloud - Mobility **Platform Content - Talent Assessment** - Candidate Screening - Content Library - Assessment - Portal - Emotional Intelligence - Logical Reasoning - Big Five - Psychometric **Platform Basics** - Interoperability - Performance - Integrations **Communication** - Candidate Portal - Job Posts - Email Integration **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task - Billable Time Rate Management **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation **Content** - Automation - File Sharing **Platform Performance - Talent Assessment** - Uptime - Analytics - Monitoring **Platform Content** - Digital Strategy - Candidate Relationship Management - Employer Branding - Social Recruiting **Onboarding** - Onboarding - Assessments **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration **Recruiting and Onboarding** - Sourcing and Candidate Identification - Interview Scheduling - Applicant Tracking **Platform Additional Functionality - Talent Assessment** - Mobility - Messaging - Payment - Integrations - Video Interview - Simulation **Platform Performance** - Automation - File Sharing - Reporting **Analytics** - Pipeline Dashboards - Analytics Reports **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **Platform Basics - Talent Assessment** - Analytics - Interoperability - Automation **Platform Additional Functionality** - Dashboard - Mobility **AI Capabilities - Talent Assessment** - AI Personalization - AI Predictive Insights - AI Scoring - Assessment Generation - AI Bias Detection **Mobile Time Tracking** - Time Tracking **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support - Offline ## Top Ngage Alternatives - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) - 4.1/5.0 (1,447 reviews) - [Paychex](https://www.g2.com/products/paychex/reviews) - 4.1/5.0 (1,655 reviews) - [isolved](https://www.g2.com/products/isolved/reviews) - 4.3/5.0 (1,264 reviews)