Compare CallRail vs Infinity Call Tracking

See this
comparison of CallRail vs. Infinity Call Tracking
based on data from user reviews. CallRail rates 4.6/5 stars with 538 reviews. Infinity Call Tracking rates 4.7/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Lite
$30
/month
Small Business
£49
per month
 
Essentials
$45
/month
Premium
£199
 
Custom Pricing Plans
Contact Us
Enterprise
Contact for information
 
Advanced
$120
/month
 
Free Trial
Free Trial Unavailable
CallRail
Lite
$30/month
Essentials
$45/month
Custom Pricing Plans
Contact Us
Advanced
$120/month
Free Trial
Infinity Call Tracking
Small Business
£49per month
Premium
£199
Enterprise
Contact for information
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.1
9.4
Ease of Use
Ease of Use
9.2
9.2
Ease of Setup
Ease of Setup
9.1
9.3
Ease of Admin
Ease of Admin
9.1
9.0
Quality of Support
Quality of Support
9.1
9.3
Ease of Doing Business With
Ease of Doing Business With
9.3
9.0
Product Direction (% positive)
Product Direction (% positive)
9.2
8.1
Meets Requirements
CallRail
9.1
Infinity Call Tracking
9.4
Ease of Use
CallRail
9.2
Infinity Call Tracking
9.2
Ease of Setup
CallRail
9.1
Infinity Call Tracking
9.3
Ease of Admin
CallRail
9.1
Infinity Call Tracking
9.0
Quality of Support
CallRail
9.1
Infinity Call Tracking
9.3
Ease of Doing Business With
CallRail
9.3
Infinity Call Tracking
9.0
Product Direction (% positive)
CallRail
9.2
Infinity Call Tracking
8.1

Features

Phone Number Management
Local Phone Numbers
CallRail
9.1
Infinity Call Tracking
9.8
Toll-Free Numbers
CallRail
8.8
Infinity Call Tracking
9.7
Port Existing Numbers
CallRail
8.5
Infinity Call Tracking
9.7
Tracking
Visitor & Keyword Tracking
CallRail
8.5
Infinity Call Tracking
9.8
Dynamic Number Insertion
CallRail
9.1
Infinity Call Tracking
9.5
Multi-Channel Call Attribution
CallRail
8.2
Infinity Call Tracking
9.7
Analytics
Call Data
CallRail
8.9
Infinity Call Tracking
9.3
Call Recording
CallRail
9.2
Infinity Call Tracking
9.3
Advanced Reporting
CallRail
8.3
Infinity Call Tracking
8.6
Call Routing
IVR
CallRail
8.2
Infinity Call Tracking
Not enough data available
Call Scheduling
CallRail
7.9
Infinity Call Tracking
Not enough data available
Geo-Routing
CallRail
8.2
Infinity Call Tracking
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
73.2%
50.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.9%
14.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.0%
35.7%
CallRail
Small-Business
73.2%
Mid-Market
20.9%
Enterprise
6.0%
Infinity Call Tracking
Small-Business
50.0%
Mid-Market
14.3%
Enterprise
35.7%

Reviewers' Industry

 
Marketing and Advertising
38.4%
Information Technology and Services
14.3%
 
Real Estate
7.8%
Real Estate
7.1%
 
Internet
6.9%
Newspapers
7.1%
 
Construction
3.9%
Machinery
7.1%
 
Information Technology and Services
3.5%
Legal Services
7.1%
 
Other
39.5%
Other
57.1%
CallRail
Marketing and Advertising
38.4%
Real Estate
7.8%
Internet
6.9%
Construction
3.9%
Information Technology and Services
3.5%
Other
39.5%
Infinity Call Tracking
Information Technology and Services
14.3%
Real Estate
7.1%
Newspapers
7.1%
Machinery
7.1%
Legal Services
7.1%
Other
57.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jessica R.
User in Law Practice

Unlike other call tracking companies, this one comes equipped with so many options for multiple campaigns, office locations, and numbers. I like that you get recordings and keyword spotting.

Administrator in Information Technology and Services

Their SFDC app for reps taking inbound calls is awesome - simple and efficient for a repeatable motion. Their ability to support and conquer technical business challenges has been fantastic.

Most Helpful Critical Review
Most Helpful Critical Review
Nancy A.
Industry Analyst / Tech Writer in Publishing

Less search data available due to Google's updated privacy settings.

Administrator

Their customer service team isn't particularly helpful. In a recent issue i had, they just kept emailing me asking if i'd fixed the problem - completely ignoring my questions each time. The software itself is quite good though. Pulling in adwords...

 
CallRail
Most Helpful Favorable Review
Jessica R.
User in Law Practice

Unlike other call tracking companies, this one comes equipped with so many options for multiple campaigns, office locations, and numbers. I like that you get recordings and keyword spotting.

Most Helpful Critical Review
Nancy A.
Industry Analyst / Tech Writer in Publishing

Less search data available due to Google's updated privacy settings.

Infinity Call Tracking
Most Helpful Favorable Review
Administrator in Information Technology and Services

Their SFDC app for reps taking inbound calls is awesome - simple and efficient for a repeatable motion. Their ability to support and conquer technical business challenges has been fantastic.

Most Helpful Critical Review
Administrator

Their customer service team isn't particularly helpful. In a recent issue i had, they just kept emailing me asking if i'd fixed the problem - completely ignoring my questions each time. The software itself is quite good though. Pulling in adwords...

Screenshots

 
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Videos

 

This quick demo shows you just how easy it is to use CallRail.

No videos provided
CallRail

This quick demo shows you just how easy it is to use CallRail.

Infinity Call Tracking
No videos provided
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