--- title: Infinity Call Tracking Reviews meta_title: 'Infinity Call Tracking Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 157 reviews by the users' company size, role or industry to find out how Infinity Call Tracking works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 157 scale: '5' date_modified: '2026-07-17' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Infinity Call Tracking Reviews **Vendor:** Infinity Tracking **Category:** [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking) **Average Rating:** 4.6/5.0 **Total Reviews:** 157 ## About Infinity Call Tracking Built by marketers for marketers, Infinity’s AI-powered call tracking shows you what happens before, during, and after every call, so you can: • Fill attribution blind spots and get credit for the true impact of your work • Improve targeting with high-intent, first-party data • Cut waste to reduce cost-per-lead and drive down acquisition costs • Improve performance across PPC, SEO, and Paid Social • Create better customer experiences • Boost conversion rates at the top and bottom of your funnel Infinity’s granular visitor-level call tracking and conversation analytics are ISO 27001 and PCI DSS Certified. Handling millions of calls across 75 countries and industry-leading security makes sure the data from every single one of them stays secure. The Infinity platform has been built by a multi-award-winning development team with the support of major cloud partners like Google and AWS. Their collective expertise ensures market-leading reliability. Backed by a highly decorated customer success team that spans the UK, Europe, and the USA, users are fully supported as they strive to make smarter decisions and provide a better customer experience. An open API and a complete set of out-of-the-box integrations make it easy for users to send call data into key platforms, share customer journeys and insights that aid closing with call handling teams, and improve conversion rates throughout the funnel. Key results users have achieved include: • 79% increase in conversions for Flight Centre • 64% reduction in Customer Acquisition Costs (CAC) for Pendragon • 50% reduction in call centre costs for Access Self Storage ## Infinity Call Tracking Pros & Cons **What users like:** - Users commend the **responsive and helpful customer support** from Infinity Call Tracking, enhancing user experience and learning. (20 reviews) - Users appreciate the **ease of reporting and accurate attribution** with Infinity Call Tracking, enhancing campaign tracking efficiency. (17 reviews) - Users value the **detailed reporting** of Infinity Call Tracking, enhancing their ability to track performance and revenue accurately. (15 reviews) - Users appreciate the **responsive support** from Infinity Call Tracking, enhancing their experience and solving client issues effectively. (14 reviews) - Users value the **easy integrations** of Infinity Call Tracking, enhancing marketing strategies and boosting campaign performance. (12 reviews) - Users value the **accuracy in tracking** provided by Infinity Call Tracking, enhancing their ability to analyze call data effectively. (11 reviews) - Ease of Use (11 reviews) - Integrations (9 reviews) - Productivity Improvement (9 reviews) - Analytics (7 reviews) **What users dislike:** - Users find the **pricing high** for Infinity Call Tracking, particularly for boutique marketers considering its value. (5 reviews) - Users experience **inaccurate reporting** in data, often facing issues with setup and confusing help documentation. (4 reviews) - Users express concerns about the **inadequate reporting** features, facing difficulties with data discrepancies and confusing documentation. (4 reviews) - Users face **call limitations** due to local regulations, impacting their overall experience with Infinity Call Tracking. (3 reviews) - Users find the **learning curve steep** , with some features and report locations causing confusion and frustration. (3 reviews) - Users face a **steep learning curve** with Infinity Call Tracking, requiring training to navigate its complex features effectively. (3 reviews) - Complex Setup (2 reviews) - Difficult Reporting (2 reviews) - Difficult Setup (2 reviews) - Poor Customer Support (2 reviews) ## Infinity Call Tracking Discussions - [Do you recommend Infinity Call Tracking for businesses looking to improve their call analytics?](https://www.g2.com/discussions/do-you-recommend-infinity-call-tracking-for-businesses-looking-to-improve-their-call-analytics) - 1 comment - [View Infinity Call Tracking pricing details and edition comparison](https://www.g2.com/products/infinity-call-tracking/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+14%3A21%3A46+-0500&secure%5Bsession_id%5D=3bc33f4e-2a91-47ab-82bd-82659dad053b&secure%5Btoken%5D=acfcc93589391af5e7080fe2c2ba3043a74742b20fd64d2ce4cc6230db988546&format=llm_user) ## Infinity Call Tracking Integrations - [AB Tasty](https://www.g2.com/products/ab-tasty/reviews) - [Acquisio](https://www.g2.com/products/acquisio/reviews) - [Adobe Analytics](https://www.g2.com/products/adobe-analytics/reviews) - [Awin](https://www.g2.com/products/awin-com/reviews) - [Campaign Manager](https://www.g2.com/products/accountstory-campaign-manager/reviews) - [Data Studio](https://www.g2.com/products/data-studio/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Innovid](https://www.g2.com/products/mediaocean-innovid/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [meta](https://www.g2.com/products/betacae-meta/reviews) - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews) - [Microsoft Advertising](https://www.g2.com/products/microsoft-microsoft-advertising/reviews) - [Outbrain Direct Response by Teads](https://www.g2.com/products/outbrain-direct-response-by-teads/reviews) - [Partnerize](https://www.g2.com/products/partnerize/reviews) - [Power BI Solutions](https://www.g2.com/products/power-bi-solutions/reviews) - [Quantcast Platform](https://www.g2.com/products/quantcast-platform/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Webgains](https://www.g2.com/products/webgains/reviews) - [Webtrends Optimize](https://www.g2.com/products/webtrends-optimize/reviews) ## Infinity Call Tracking Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Generative AI** - AI Text Summarization **Phone Number Management** - Local Phone Numbers - Toll-Free Numbers - Port Existing Numbers **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Tracking** - Visitor & Keyword Tracking - Dynamic Number Insertion - Multi-Channel Call Attribution **Generative AI** - AI Text Summarization **Analytics** - Call Data - Call Recording - Advanced Reporting - Conversation Intelligence **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Call Routing** - IVR - Call Scheduling - Geo-Routing **Administration** - Martech Integrations - Privacy, Security, and Compliance - Performance and Reliability **Agentic AI - Inbound Call Tracking** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance ## Top Infinity Call Tracking Alternatives - [Invoca](https://www.g2.com/products/invoca/reviews) - 4.5/5.0 (926 reviews) - [CallRail](https://www.g2.com/products/callrail/reviews) - 4.5/5.0 (1,725 reviews) - [CTM](https://www.g2.com/products/ctm-ctm/reviews) - 4.5/5.0 (727 reviews)