# Flow.ai Reviews **Vendor:** Ignite Enterprise Software Solutions **Category:** [Bot Platforms](https://www.g2.com/categories/bot-platforms) **Average Rating:** 4.6/5.0 **Total Reviews:** 17 ## About Flow.ai Create and manage chatbots to automate customer service, marketing and CX across digital messaging channels like Messenger, WhatsApp, Web Widget, Telegram, Voice and more in over 100+ languages. ## Flow.ai Reviews ### 1. Best tool to sort out your Customer Support services **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** December 25, 2023 **What do you like best about Flow.ai?** Easy to use tool where anyone even the non tech people can drag and drop and can create the chatbot. It is easy to use, can be managed by a team and can be easily integrated with the social media channels **What do you dislike about Flow.ai?** Found it a bit overpriced, rest, I could not find any other point to dislike it. **What problems is Flow.ai solving and how is that benefiting you?** Customised chatbots. We are able to save our costs/manpower by using bots designed with Flow.ai ### 2. An awesome chatbot service. **Rating:** 4.5/5.0 stars **Reviewed by:** Achyut S. | Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2023 **What do you like best about Flow.ai?** Flow.ai has an AI engine that is built-in and allows you to understand the user’s intent and use entities. Their intent and entity builder looks similar to DialogFlow’s and is easy to use. Flow.ai provides all the chatbot elements you need and shows which elements you can use per channel. Isn’t that amazing? **What do you dislike about Flow.ai?** I'm not sure what people dislike about Flow.ai. However, I can tell you that most of it's consumers prefer to interact with a human agent rather than a chatbot as the interaction needs to be more interactive and snappy. **What problems is Flow.ai solving and how is that benefiting you?** Flow.ai is a platform that helps businesses create chatbots and voice assistants to automate customer service and sales. It can help businesses improve customer experience, reduce costs, and increase efficiency by automating repetitive tasks. ### 3. Easy and fully integrated AI for daily and team's use **Rating:** 5.0/5.0 stars **Reviewed by:** Mateo C. | Advertising Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2023 **What do you like best about Flow.ai?** Nowadays, it is easier to have an AI that will have scheduled work for you and execute some tasks. It will allow you to buy some time and prioritize some high-level work and the AI will do the rest for you **What do you dislike about Flow.ai?** More integration to other tools so that you can create some workflows for your team **What problems is Flow.ai solving and how is that benefiting you?** By answering repeated questions, repetitive tasks, and scheduled work the AI can function with less human intervention. Less error as you create multiple conditions and toll gates capturing all the desired outcomes ### 4. Flow.ai review **Rating:** 4.5/5.0 stars **Reviewed by:** Shubham S. | Business Analyst-1, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2023 **What do you like best about Flow.ai?** The best thing is its interface and the its easy to use for a beginner. Its a great platform to get knowledge about how the artificial intelligence works. User can install and use this boat in various chat platforms. **What do you dislike about Flow.ai?** Since I have been using Flow.ai I haven't found any reason to dislike it. For a non technical guy it's a little tough to build a chatboat. I would suggest if Flow.ai to reduce its price a bit I personally feel its a but overpriced. **What problems is Flow.ai solving and how is that benefiting you?** It reduces my workload. It is easy to create a boat using this tool and Flow.ai helps us to gain knowledge about chatboat and its functionalities. It gave me confidance that I can understand all the AI tools easily. ### 5. My customer support service is sorted now **Rating:** 4.5/5.0 stars **Reviewed by:** Abhishek G. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2023 **What do you like best about Flow.ai?** A perfect bot for all the customer support service solutions.Easy to use and allow non tech people to build chatbots **What do you dislike about Flow.ai?** Cant work with whatsapp business API seemlessly. **What problems is Flow.ai solving and how is that benefiting you?** Able to help with customer queries, and provide customer support with no extra resource ### 6. Flow.ai provides suitable solutions for your automated chat **Rating:** 5.0/5.0 stars **Reviewed by:** Marco P. | Operador turístico, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Flow.ai?** Easy-to-use, responsive, easy to integrate to chats in social media, which is what we mainly use as a tour operator **What do you dislike about Flow.ai?** We have no complaints about the tool, it is simple yet powerful **What problems is Flow.ai solving and how is that benefiting you?** Lower response times in chats, less time spent by sales agents ### 7. A perfect chatbot to solve most of your use cases **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2023 **What do you like best about Flow.ai?** The first time you log in, a step by step setup is useful. To setup the flow, you just have to drag elements and drop them to the flow. The best part is we can install the chatbot on FB,SMS, Website, Whatsapp. **What do you dislike about Flow.ai?** You have to be a little technical to create the chatbot.A bit overpriced. Analytics is not 100% accurate. No integration with any ecommerce builder. **What problems is Flow.ai solving and how is that benefiting you?** Able to connect with the customers on different platforms. Can communicate with customer in different format i.e. text, caraousels,files, images etc. Can segment the customers to create different customer cohorts. ### 8. voice assistants **Rating:** 5.0/5.0 stars **Reviewed by:** Mary S. | Payroll Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2023 **What do you like best about Flow.ai?** Users appreciate the platform's ease of use and its visual interface for building and designing chatbots and voice assistants. **What do you dislike about Flow.ai?** Nothing dislike in this future. May b price will b 5% high than compared in the market **What problems is Flow.ai solving and how is that benefiting you?** Flow.ai is solving problems for chatbots and voice assistants, such as improving their accuracy, natural language processing, and overall user experience. ### 9. Flow.ai_You go to chatbot **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2023 **What do you like best about Flow.ai?** Loved the ease of use and smooth integration into the website. It is relatively easy to create scripts, too as compared to other chatbots API available in the market in the given price range. **What do you dislike about Flow.ai?** There is nothing in particular that I disliked about this platform. **What problems is Flow.ai solving and how is that benefiting you?** Flow.ai provides a customisable chatbot for your business website. It is easy to integrate, and adding a chatbot to your website helps the SEO and better conversion of leads. ### 10. Amazing experienvlce with Flow.ai **Rating:** 5.0/5.0 stars **Reviewed by:** Sachin K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2023 **What do you like best about Flow.ai?** Easy darg and drop interface. Creating amd managing chatbots is easy. **What do you dislike about Flow.ai?** I didn't face any issue while using the tool. **What problems is Flow.ai solving and how is that benefiting you?** You can easily create and manage your bots. It allows to understand the intent of user and even use entities. ### 11. Chat bots taht are easily accessible **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2023 **What do you like best about Flow.ai?** The ease in which we are able to use chatbots to moderate our chatrooms were very effective **What do you dislike about Flow.ai?** Sometimes navigating the UI is tough for newer users **What problems is Flow.ai solving and how is that benefiting you?** Less time being admins in our chat rooms ### 12. Best tool for automated chat bot **Rating:** 4.5/5.0 stars **Reviewed by:** Dinesh C. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2022 **What do you like best about Flow.ai?** It is easy to integrate in any of the social media account with better doucmentation. **What do you dislike about Flow.ai?** Nothing as much but replies over chat-bot can be improved a little better. **What problems is Flow.ai solving and how is that benefiting you?** It's automating our customer queries easily without intervention of any human ### 13. A super cool tool to automate your tasks **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2022 **What do you like best about Flow.ai?** The drag n drop functionality was the best, tool is super helpful for marketing automations. **What do you dislike about Flow.ai?** Slightly confusing for the people who are new to the platform **What problems is Flow.ai solving and how is that benefiting you?** Automations, With just a few drag n drops, we can build the complete customer journeys. ### 14. Features that have revolutionised our image **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2021 **What do you like best about Flow.ai?** The integration aspect of this product has been my favourite feature and it has been very helpful because of how much uniformity it allows us to create across all our social media platforms. More so it has coverage of a wide range of different platforms from Facebook, Instagram, Twitter and many more even on websites. I have always been a fan of simplicity hence it has been very easy for me to choose Flow.ai as my favourite and this is because it is very easy to set up through the drag and drog feature whereby there is no need for a complicated coding process. Furthermore, this has proven to be very helpful because it has saved us a lot of time and costs that may have occurred from hiring experts to help us set up the product. I also like that it supports a lot of languages which I have found to be very helpful in our organisation as we have branched into many countries we have managed to keep up with our uniformity and also able to communicate with a lot of different users. **What do you dislike about Flow.ai?** I have found this product to be very reliable because of how much our company image has been improved hence no dislikes at this moment. **Recommendations to others considering Flow.ai:** I would recommend this product because the company image can be improved a lot using this product. **What problems is Flow.ai solving and how is that benefiting you?** I have noted significant benefits when it comes to using this product because with the growing number of social media platforms which is now a place where some customers can be found it has been very difficult to keep up with the queries, questions and comments that will be coming from the different platforms with instant response. Flow ai has managed to solve this problem for us since we can automate responses that do not require an agent hence our response to queries has been instant and effective. ### 15. Easy to setup and gets the job done **Rating:** 4.5/5.0 stars **Reviewed by:** Adolf F. | Procurement Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2021 **What do you like best about Flow.ai?** The wide range of integrations supported by this product is what has always made me find this product to be very helpful. We do a lot of advertisements on social media which always saves us a lot of time setting the responses of the chatbot since the same templates can be duplicated across all our social media platforms. Another aspect I do not see a lot in other products and one which I like the most in this product (Flow ai) is that it has triggers for image, audio, video, audio which has helped so much in saving customer support time so that they can handle other issues that require in-person assistance and it has made our workflow progress smoothly. Pre-installed templates are some of my very reliable features whenever we want to work fast and jump-start an idea for customer service. **What do you dislike about Flow.ai?** One thing I have found to be the downside would the missing triggers for images, audio and video on the SMS platform that has caused a lot of inconveniences for our customers who would not be having an internet connection. **Recommendations to others considering Flow.ai:** It is a very reliable product and it improves company image in a great way, I would recommend it to any user. **What problems is Flow.ai solving and how is that benefiting you?** We had a lot of issues with the number of customer service support that was becoming inadequate because of how big our organisation was getting, more so the response to queries from customers used to be delayed by hours and sometimes a day or two but since we introduced Flow ai these problems have been solved and we responding quickly all over the social media even on our websites response is now instant. ### 16. A perfect tool to automate digital messaging channels **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Flow.ai?** 1. We can automate customer support messaging across any channel 2. Easy integrations 3. Personalised Engagement can be done through automation **What do you dislike about Flow.ai?** No integration with Google sheets Can't use the tool to autorespond on Facebook comments **What problems is Flow.ai solving and how is that benefiting you?** I am using this tool to automate the queries raised by the customers. Trying to giving them a personalized engagement ### 17. Flow.ai is the ultimate customer service for personalised auto responses using chatbot tchnology. **Rating:** 4.5/5.0 stars **Reviewed by:** Ignitius D. | Information Technology Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Flow.ai?** The ability to personalize the chatbot using the simple drag and drop technique. **What do you dislike about Flow.ai?** Use of most default parameters which take away the essence of personalization **What problems is Flow.ai solving and how is that benefiting you?** Too many frequently asked questions were coming through our school website, so Flow.ai provided the needed solution for automated responses. ## Flow.ai Discussions - [What is chatbot example?](https://www.g2.com/discussions/what-is-chatbot-example) - [How do you make a chatbot flow?](https://www.g2.com/discussions/how-do-you-make-a-chatbot-flow) - [How do you use flow in Illustrator?](https://www.g2.com/discussions/how-do-you-use-flow-in-illustrator) - [View Flow.ai pricing details and edition comparison](https://www.g2.com/products/flow-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+07%3A39%3A34+-0500&secure%5Bsession_id%5D=ffee5052-db45-4ec0-88d7-c0295ea97cc6&secure%5Btoken%5D=df6aa67ec214ec23821f3f84b12a19884cbc4f26dede1c4da3d65599e5875468&format=llm_user) ## Flow.ai Features **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Flow.ai Alternatives - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,204 reviews) - [Botpress](https://www.g2.com/products/botpress/reviews) - 4.5/5.0 (409 reviews) - [Qualified](https://www.g2.com/products/qualified/reviews) - 4.9/5.0 (1,466 reviews)