Voiceflow Reviews & Product Details

It’s very easy to create an MVP, taking an idea all the way to a final project. This makes it easier to present the project clearly and secure a budget for it. Review collected by and hosted on G2.com.

Nothing major, really. If I had to point out one thing, it would be the onboarding: it would help to show a few examples from different projects so you can get some ideas and understand how to get started. Review collected by and hosted on G2.com.

I like the simplicity and ease of using the drag-and-drop canvas for building agents in Voiceflow. The canvas is straightforward and makes the testing process smooth as you can easily see the flow of conversation and how the requests are processed by the agents. Another thing I appreciate is the recent pricing model changes, which make it clearer to evaluate my usage. Review collected by and hosted on G2.com.

I would like if Voiceflow would add more seats for the pricing. Currently, they're only issuing two seats for the lowest price of $60. I'd like if they could add more seats, maybe around four or five, so if I have a few people in my team, it would be easier. If I have five seats, it would be easier because I can have two people managing two bots or two people managing at least four bots. They can add more seats for that price of $60. Review collected by and hosted on G2.com.

I really like how easy Voiceflow makes it to build and test AI agents. The visual flow builder is straightforward to understand, and it helps me prototype quickly and iterate on changes without much friction. Review collected by and hosted on G2.com.

So far, I have no complaints. It’s working perfectly. Review collected by and hosted on G2.com.

It’s easy to use and straightforward to get started as a new user. There’s also a decent number of integrations available, which makes it easier to kick off a project right away. Review collected by and hosted on G2.com.

Ran into lots of issues when we pushed our Voiceflow chat to production and it impacted a live session we had which caused a lot of frustration with our users and impacted our session NPS. And we had to wait for 4 days for their support team to respond. Unfortunately, we were not impressed by the product and the overall experience. Review collected by and hosted on G2.com.

I like that Voiceflow is very easy to use and simple. The chatbot builder is quite good, and I appreciate how you can choose different AI models for different answers. I like to choose more complex AI models for complex answers and simple ones for simple answers to save token costs. Also, the initial setup was very easy. Review collected by and hosted on G2.com.

The model tokens sometimes get used up too quickly Review collected by and hosted on G2.com.

Easy to use and powerful. We’ve been using it for five years now, and we have no plans to switch. Review collected by and hosted on G2.com.

The invoice system doesn’t quite meet EU standards, and getting an invoice that includes VAT is a real pain in the neck. Review collected by and hosted on G2.com.

It's very easy to build new products, user friendly and you don't need a high effort to create a well performance products Review collected by and hosted on G2.com.

The price was too high for a chatbot I need to develop myself Review collected by and hosted on G2.com.

I love the no code building they offer.

Each step/action has its own features which make the build so much more intuitive. For example the amount of things you can do with just the agent step alone is astounding.

I found connecting apps and functions was incredibly easy to undersatnd and figure out. For those more difficult implementations they have Tico and great documentation..

That being said. If your still having issues, the devs host weekly office hours and are more than willing to help. I have no code experience and was still able to utilize webhooks and api calls without issue.

I started using the platform in January and have made it a key piece of my tech stack since. Review collected by and hosted on G2.com.

The only thing I personally dislike about VF is that im a canadian company (so are they) but i need to pay my subscription in USD.. other than that i have no issues. Review collected by and hosted on G2.com.

What I appreciate most about Voiceflow is its user-friendly design and the wide range of options it offers for customizing your AI agent. The platform allows me to design, prototype, and test conversational flows without any need for coding, making it accessible for both technical and non-technical users. I created an agent for my team to help our audience learn more about us, and the process was very easy and straightforward, all without writing a single line of code. Although I am a programmer and coding is not an issue for me, I like that this approach opens the door for anyone to try it out. The drag-and-drop interface is especially clean, allowing me to clearly visualize how my chatbot will interact with users at each step. I also value the integration features, such as the ability to connect APIs and manage variables with ease. Review collected by and hosted on G2.com.

I wish the free trial period were a bit longer, as it currently lasts less than 14 days. I also think the premium prices could be more affordable, which would make it easier for new startups to use this service. Additionally, I found the integration between the knowledge base and the agent somewhat challenging, at least in my experience, so I would have appreciated more detailed instructions. Review collected by and hosted on G2.com.

What I like best about Voiceflow is how incredibly intuitive and flexible it is! The visual flow builder makes it so easy to design complex conversational experiences without feeling overwhelmed. I love how I can quickly prototype, test, and deploy both voice and chat assistants all in one place. Plus, the integration options and Function blocks give me the power to connect with APIs and create truly intelligent assistants. It feels like the perfect balance between no-code simplicity and developer-level control — and the team and community support are absolutely amazing! Review collected by and hosted on G2.com.

Honestly, there isn’t much to dislike about Voiceflow — it’s been an amazing platform overall! If I had to pick something, I’d say that sometimes complex projects can take a moment to load, or I’d love to see even more built-in integrations in the future. But these are very minor things compared to how powerful and user-friendly the platform is. The Voiceflow team keeps improving it constantly, so even the small hiccups don’t last long! Review collected by and hosted on G2.com.