The content is highly inconsistent. A new season starts and people start asking about rewards, passes, missing items, and event regulations. We lack enough support staff to deal with that, so Chatbase takes in the simple queries, along with event guidelines. We have used widgets to explain the reward tracks and account-safe status cards as players get it quickly rather than reading texts. In addition, these actions and procedures will be helpful for handling the missing purchase complaints since agents can collect platform, receipt, item, and timestamp details. Review collected by and hosted on G2.com.

AI phrases are highly noticeable in gaming communities. We had to spend time adjusting the voice such that it doesn’t sound like corporate support dressing up in a gamer outfit. However, I really admire the flexibility of the platform that allows us to achieve this. Review collected by and hosted on G2.com.