# Extole vs Friendbuy Comparison | | Extole | Friendbuy | |---|---|---| | **Star Rating** | 4.7 out of 5 | 4.3 out of 5 | | **Total Reviews** | 25 | 56 | | **Largest Market Segment** | Mid-Market (56.5% of reviews) | Mid-Market (60.0% of reviews) | | **Entry Level Price** | No pricing available | Contact Us | --- ## Top Pros & Cons ### Extole Pros: - Referral Programs (7 reviews) - Customer Support (5 reviews) Cons: - Expensive (1 reviews) - Integration Issues (1 reviews) ### Friendbuy Pros: - Customer Support (3 reviews) - Referral Programs (3 reviews) Cons: - Integration Issues (2 reviews) - Limited Reporting (2 reviews) --- ## Ratings Comparison | Rating | Extole | Friendbuy | |---|---|---| | **Meets Requirements** | 9.4 (18 reviews) | 8.6 (46 reviews) | | **Ease of Use** | 8.9 (19 reviews) | 8.2 (46 reviews) | | **Ease of Setup** | 8.8 (13 reviews) | 7.8 (31 reviews) | | **Ease of Admin** | 9.4 (9 reviews) | 8.5 (31 reviews) | | **Quality of Support** | 9.8 (18 reviews) | 9.2 (46 reviews) | | **Has the product been a good partner in doing business?** | 9.6 (9 reviews) | 8.9 (31 reviews) | | **Product Direction (% positive)** | 8.1 (18 reviews) | 9.1 (41 reviews) | --- ## Pricing ### Extole #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Friendbuy #### Entry-Level Pricing Plan: Enterprise Price: Contact Us Description: Partner with us for your Loyalty and Referral Programs, strategically tailored for your business by our Customer Success experts. Key Features: - Loyalty and Referral Program Access - Full Service Onboarding - Customer Success Management [Learn more about Friendbuy](https://www.g2.com/products/friendbuy/reviews) #### Free Trial No --- ## Features Comparison By Category ### Loyalty Management | Product | Score | Reviews | |---|---|---| | **Extole** | N/A | N/A | | **Friendbuy** | 6.6/10 | 14 | #### Loyalty Experience | Feature | Extole | Friendbuy | |---|---|---| | **Loyalty Engine** | Not enough data | 6.7 (12 reviews) | | **Rewards** | Not enough data | 7.5 (14 reviews) | | **Membership** | Not enough data | 6.5 (11 reviews) | | **Personalization** | Not enough data | 7.3 (13 reviews) | | **Gamification** | Not enough data | 4.8 (10 reviews) | | **Loyalty Cards** | Not enough data | 5.8 (11 reviews) | #### Loyalty Platform | Feature | Extole | Friendbuy | |---|---|---| | **Communication Tools** | Not enough data | 6.8 (13 reviews) | | **Customer Relationship Management (CRM)** | Not enough data | 6.7 (11 reviews) | | **Loyalty Analytics** | Not enough data | 7.1 (13 reviews) | | **Localization** | Not enough data | 6.0 (10 reviews) | | **Integrations** | Not enough data | 7.3 (13 reviews) | #### Agentic AI - Loyalty Management | Feature | Extole | Friendbuy | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Customer Advocacy | Product | Score | Reviews | |---|---|---| | **Extole** | N/A | N/A | | **Friendbuy** | N/A | N/A | #### Agentic AI - Customer Advocacy | Feature | Extole | Friendbuy | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Brand Advocacy | Product | Score | Reviews | |---|---|---| | **Extole** | N/A | N/A | | **Friendbuy** | N/A | N/A | #### Discovery | Feature | Extole | Friendbuy | |---|---|---| | **Referral Program** | Not enough data | Not enough data | | **Incentives** | Not enough data | Not enough data | | **3rd-Party Trends** | Not enough data | Not enough data | #### Insight | Feature | Extole | Friendbuy | |---|---|---| | **Monitoring** | Not enough data | Not enough data | | **Adoption Insight** | Not enough data | Not enough data | | **Engagement Analysis** | Not enough data | Not enough data | #### Mobile | Feature | Extole | Friendbuy | |---|---|---| | **Mobile Optimization** | Not enough data | Not enough data | #### Platform | Feature | Extole | Friendbuy | |---|---|---| | **Multichannel Sharing** | Not enough data | Not enough data | | **Forum** | Not enough data | Not enough data | | **Integration** | Not enough data | Not enough data | | **Content Distribution** | Not enough data | Not enough data | --- ## Categories **Shared Categories (2):** [Customer Advocacy Software](https://www.g2.com/categories/customer-advocacy), [Loyalty Management Software](https://www.g2.com/categories/loyalty-management) --- ## Reviewer Demographics ### By Company Size | Segment | Extole | Friendbuy | |---|---|---| | **Small-Business** | 17.4% | 38.2% | | **Mid-Market** | 56.5% | 60.0% | | **Enterprise** | 26.1% | 1.8% | ### By Industry #### Extole - **Retail:** 13.0% - **Consumer Goods:** 13.0% - **Banking:** 13.0% - **Telecommunications:** 8.7% - **Computer Software:** 8.7% - **Photography:** 4.3% - **Marketing and Advertising:** 4.3% - **Legal Services:** 4.3% - **Information Technology and Services:** 4.3% - **Food & Beverages:** 4.3% - **Other:** 21.7% #### Friendbuy - **Consumer Goods:** 14.5% - **Retail:** 14.5% - **Apparel & Fashion:** 9.1% - **Health, Wellness and Fitness:** 9.1% - **Marketing and Advertising:** 7.3% - **Furniture:** 5.5% - **Computer Software:** 3.6% - **Telecommunications:** 3.6% - **Real Estate:** 3.6% - **Printing:** 3.6% - **Other:** 25.5% --- ## Alternatives ### Alternatives to Extole - [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) — 4.4/5 stars (396 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4084 reviews) - [impact.com](https://www.g2.com/products/impact-com/reviews) — 4.4/5 stars (2227 reviews) - [Smile.io](https://www.g2.com/products/smile-io/reviews) — 4.6/5 stars (440 reviews) - [NiceJob](https://www.g2.com/products/nicejob/reviews) — 4.8/5 stars (417 reviews) - [LoyaltyLion](https://www.g2.com/products/loyaltylion/reviews) — 4.6/5 stars (596 reviews) - [Okendo](https://www.g2.com/products/okendo/reviews) — 4.6/5 stars (376 reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) — 4.0/5 stars (4625 reviews) - [Xoxoday](https://www.g2.com/products/xoxoday-xoxoday/reviews) — 4.6/5 stars (1578 reviews) - [AdvantageClub.ai](https://www.g2.com/products/advantageclub-ai/reviews) — 4.8/5 stars (860 reviews) ### Alternatives to Friendbuy - [LoyaltyLion](https://www.g2.com/products/loyaltylion/reviews) — 4.6/5 stars (596 reviews) - [Smile.io](https://www.g2.com/products/smile-io/reviews) — 4.6/5 stars (440 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4084 reviews) - [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) — 4.4/5 stars (396 reviews) - [NiceJob](https://www.g2.com/products/nicejob/reviews) — 4.8/5 stars (417 reviews) - [Xoxoday](https://www.g2.com/products/xoxoday-xoxoday/reviews) — 4.6/5 stars (1578 reviews) - [impact.com](https://www.g2.com/products/impact-com/reviews) — 4.4/5 stars (2227 reviews) - [Okendo](https://www.g2.com/products/okendo/reviews) — 4.6/5 stars (376 reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) — 4.0/5 stars (4625 reviews) - [AdvantageClub.ai](https://www.g2.com/products/advantageclub-ai/reviews) — 4.8/5 stars (860 reviews) --- ## Top Discussions ### Extole No discussions available for this product. ### Friendbuy No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/extole-vs-friendbuy)