I like that SheerID is very user-friendly, making it easy to navigate and verify. The initial setup was also very easy. Review collected by and hosted on G2.com.
It could have more options for identification, especially for schools or other specific information to tailor the user experience better. Review collected by and hosted on G2.com.
Every experience I have had with SheerID has been quick, easy, and proven safety features. Review collected by and hosted on G2.com.
Sometimes when I have closed out of the verification tab, I forget to copy the code and it is very challenging to get back to the page where I verified my identity. Review collected by and hosted on G2.com.
Working with the Account Managers at SheerID has been a fantastic experience. They are always proactive in suggesting new and innovative strategies to expand and engage communities. Their creative approach helps drive customer loyalty and conversion, making our partnership even stronger. The team's expertise and attention to detail ensure that we continue to find ways to connect with customers and foster lasting relationships. Highly recommend for anyone looking to enhance customer engagement and loyalty. Review collected by and hosted on G2.com.
We have had no issues or dislikes with the SheerID vendor—everything runs smoothly, and we couldn't be happier with the collaboration. Highly recommend for anyone looking to enhance customer engagement and loyalty. Review collected by and hosted on G2.com.
SheerID provides the easiest way to verify IDs in minutes. Many institutions are already using SheerID, which is making job easier for big companies Review collected by and hosted on G2.com.
Yet to figure out the downsides. But one thing I don't like about it is it's less use outside the United States or North America Review collected by and hosted on G2.com.
Their support team responds in a timely manner. Review collected by and hosted on G2.com.
I am extremely disappointed with my experience using SheerID. There are several critical issues that have left me frustrated and dissatisfied with their service.
Lack of Transparency:
One of the most glaring problems with SheerID is their lack of transparency. Important information is often hidden or difficult to access, leaving us in the dark about key aspects of the service. Clear and open communication is essential for trust, and SheerID fails miserably in this regard.
User-Unfriendly Dashboards:
The dashboards provided by SheerID are hard to use. Navigating through the system to find necessary information is a cumbersome and time-consuming process. A user-friendly interface is crucial for efficient operations, and SheerID does not deliver on this front.
Lack of Accountability:
SheerID does not take accountability for their mistakes. When issues arise, they are quick to deflect blame rather than addressing the problem head-on. This lack of responsibility is unacceptable and creates additional stress and complications.
Poor Monitoring and Alerts:
SheerID fails to monitor our account effectively and does not alert us to platform stability issues or fraudulent activity. This oversight puts our organization at risk and undermines the reliability of the service. Proactive monitoring and timely alerts are essential for maintaining security and trust, and SheerID falls short in providing this crucial support. Review collected by and hosted on G2.com.
SheerID has automated a manual process that is saving us time in our student discount offer program. Review collected by and hosted on G2.com.
I don't feel there are many downsides, however I sometimes find that the verifiers need to be coached on some of the documents that we accept. Review collected by and hosted on G2.com.
An easy to set-up, easy to market tool to provide additional value to specific consumer segments. Great support from the beginning. Review collected by and hosted on G2.com.
Nothing in particular. Our experience has been very positive. Review collected by and hosted on G2.com.
I like that it provides optimal security against fraud, is fast and efficient, while also offering reliable verification. I used it as a verification method in customer support. Review collected by and hosted on G2.com.
There is nothing I dislike about Sheer ID. Review collected by and hosted on G2.com.
Communication with key account is easy and quick. Solutions thru support are provided asap. Review collected by and hosted on G2.com.
Nothing so far to critizise. Some reports could be a bit more easy when it comes to visibility of markets. Review collected by and hosted on G2.com.
Frank, it's great to hear that you've had a positive experience working with the SheerID team. We are dedicated to continuous improvement and appreciate you leaving feedback on additional datapoints that could optimize reporting – we'll make sure to pass this feedback on to the product team. Thank you for sharing your experience working with our platform and team and we look forward to working with you in the future.
I realy appreciate the ease of use for a business user. I represent over a portfolio of brands so for me its very important ot access the SheerID portal easily. The people at SheerID are wonderful and make the experience that much better Review collected by and hosted on G2.com.
I wish things were a bit more customizable in the standard version. Review collected by and hosted on G2.com.
Thank you for your kind words about the SheerID team! We appreciate the feedback and look forward to your continued partnership.
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Averages based on real user reviews.
3 months
11 months
15%
