--- title: Assembled WFM Reviews meta_title: 'Assembled WFM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 182 reviews by the users' company size, role or industry to find out how Assembled WFM works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 182 scale: '5' date_modified: '2026-06-26' parent_category: name: HR url: https://www.g2.com/categories/hr --- # Assembled WFM Reviews **Vendor:** Assembled **Category:** [Workforce Management Software](https://www.g2.com/categories/workforce-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 182 ## About Assembled WFM Assembled is an all-in-one support platform designed to enhance customer service operations by integrating AI agents with intelligent workforce management. This solution aims to help companies deliver exceptional support experiences while efficiently managing their resources. By leveraging advanced technology, Assembled enables organizations to streamline their support processes, ensuring that both AI and human agents work in harmony to meet customer needs. The platform primarily targets customer support teams across various industries that seek to improve their operational efficiency and service quality. Assembled is particularly beneficial for businesses that handle high volumes of customer interactions and require precise forecasting and staffing solutions. With its capabilities, teams can automate a significant portion of customer interactions, allowing human agents to focus on more complex inquiries, thereby enhancing overall productivity and customer satisfaction. Key features of Assembled include fast and intuitive scheduling, which allows teams to create customized work schedules that adapt to fluctuating demand. This flexibility is crucial for organizations that experience varying levels of customer inquiries throughout the day or week. Additionally, the platform offers human-in-the-loop AI-powered automation, which ensures that AI agents can seamlessly collaborate with human staff, providing a balanced approach to customer support. This unique feature helps to maintain a personal touch in customer interactions while benefiting from the efficiency of automation. Another standout aspect of Assembled is its powerful forecasting capabilities, which boast over 90% accuracy. This feature enables teams to predict customer demand accurately, allowing for optimal staffing decisions that align with anticipated workload. Furthermore, the platform provides meaningful cross-team visibility, ensuring that all stakeholders have access to relevant information and insights, fostering collaboration and informed decision-making. Assembled also excels in reporting, offering centralized and robust analytics that deliver actionable insights. This comprehensive reporting functionality empowers teams to track performance metrics, identify trends, and make data-driven adjustments to their support strategies. By utilizing Assembled, organizations can scale their support operations intelligently, balancing the strengths of AI with the irreplaceable value of human interaction, ultimately leading to enhanced customer experiences and operational success. ## Assembled WFM Pros & Cons **What users like:** - Users find Assembled WFM to be **very approachable** , allowing quick understanding and effective usage across diverse roles. (39 reviews) - Users value the **ease of scheduling and real-time updates** provided by Assembled WFM, enhancing agent management efficiency. (28 reviews) - Users value the **scheduling ease** of Assembled WFM, finding it simple to create and adjust schedules effortlessly. (25 reviews) - Users find Assembled WFM to be **intuitive** , allowing quick understanding and effective use across various roles. (20 reviews) - Users commend the **efficiency** of Assembled WFM, praising its seamless scheduling and insightful forecasting tools. (19 reviews) - Features (19 reviews) - Users commend the **helpful support team** of Assembled WFM, ensuring smooth implementation and ongoing feature development. (18 reviews) - Tracking (14 reviews) - Users appreciate the **world-class customer support** from Assembled, enhancing their experience and ensuring continuous feature development. (12 reviews) - Users love the **easy integrations** with Assembled WFM, making it simple to implement and use daily. (12 reviews) **What users dislike:** - Users face **scheduling issues** with Assembled WFM, finding complexities and manual tasks that hinder efficiency. (15 reviews) - Users find the **missing features** like custom reporting and shift swaps hinder efficient scheduling and management. (10 reviews) - Users highlight **limited features** in Assembled WFM, particularly in reporting flexibility and core management capabilities. (9 reviews) - Users frequently experience **poor reporting** due to limited flexibility, delayed data refresh, and lack of customization options. (9 reviews) - Users experience **slow loading times** that hinder task completion and complicate schedule management within Assembled WFM. (9 reviews) - Users experience **lagging issues** with slow downloads and delays in updates, affecting overall accessibility and efficiency. (8 reviews) - Users experience **slow performance** with Assembled WFM, leading to frustrating delays in data updates and analytics extraction. (8 reviews) - Users find the **complexity of Assembled WFM** overwhelming, leading to challenges in initial adaptation and efficiency. (7 reviews) - Inaccuracy (7 reviews) - Users experience **integration issues** with Assembled WFM in Zendesk, complicating schedule management and changes for agents. (7 reviews) ## Assembled WFM Reviews ### 1. A perfect system **Rating:** 5.0/5.0 stars **Reviewed by:** Shelby B. | Product Consultant Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Assembled WFM?** What I like the best about this program is the ease of use. Assembled has to be one of the most accessible programs I have ever used at work. I am sure that anybody could use it and run into no problems. I just overall really love assembled. **What do you dislike about Assembled WFM?** There are very few things I dislike about assembled (non-major), but if I had to choose one, if would be that I have to refresh sometimes due to a glitch. **What problems is Assembled WFM solving and how is that benefiting you?** The problem that assembled is solving is making it easy to see what portions of the company are doing all in one place. It is easy to see what my team is doing, who is on the phone, who is on break etc. ### 2. Refined User Experience and Advanced Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Assembled WFM?** Assembled has a full suite of tools that a workforce management team can leverage to staff their team properly, utilize out-of-the-box forecasts, and analyze the performance of their team. The company itself has been agile at adding new features and iterating on what they already do well. The integrations they offer work pretty well for our company, which was a big selling point for us. **What do you dislike about Assembled WFM?** Getting our account set up was a pretty heavy lift early on. We wanted to build it out right and create a robust amount of filters and events, and getting 100+ staffable agents and 20+ managers integrated into the platform led to quite a bit of change management. It's in a good spot now, but larger teams should expect 4-5 months of setup before their team is functioning efficiently in the product. **What problems is Assembled WFM solving and how is that benefiting you?** Assembled has helped us globalize our scheduling processes and gives us forecasts that our various teams across the world can use. There's a level of consistency the product has brought to us that was previously missing, and it's been nice to see managers and agents interact with the product in a consistent fashion. ### 3. How convenient Assembled is? **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen B. | Workforce Management, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2022 **What do you like best about Assembled WFM?** The convenience of using Assembled, and how useful it is for us RTA. It is the easiest to navigate and adjust for the agents schedule. We would recommend this to our friends. **What do you dislike about Assembled WFM?** There are some parts of the Assembled that is hard to adjust, you need to be so particular, and you need to be very careful so that it will not double the one that you made. **What problems is Assembled WFM solving and how is that benefiting you?** The easiness to plot schedule and to adjust their adherence. For us RTA, we rely mostly on Assembled for our daily job, because it contributes big on our everyday work. ### 4. Assembled is the best WFM application **Rating:** 5.0/5.0 stars **Reviewed by:** Timmyleh P. | Team Leader, Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Assembled WFM?** I love using Assembled because its features are very intuitive and user-friendly. I use Assembled in monitoring my team's adherence, manage their schedules, and use it to do my own forecast of the needed manpower for the next day's operations. **What do you dislike about Assembled WFM?** Right now, I cannot find any feature of Assembled that I dislike. I am enjoying Assembled as a Workforce Management application and will definitely recommend it to my peers. **What problems is Assembled WFM solving and how is that benefiting you?** Assembled helps me in solving several business problems, such as rostering, performance management and adherence, and managing the headcount needed for my daily operational requirements. ### 5. Easy to Access **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Assembled WFM?** I like that assembled is improving everyrime to cater dikfferent needs. It is simple an d easy to navigate. It shows data needed in my reports so no need for me to compute manually. **What do you dislike about Assembled WFM?** I woluld like some notifications to work such as agents being notified when a new update was made to their schedule. Also, I like Assemble information to match and sync with twilio. **What problems is Assembled WFM solving and how is that benefiting you?** Some features such as email SLA, CHT per agent, overtime and backlog details can be reported more oin granular level. ### 6. Great Product and Implementation Team! **Rating:** 4.0/5.0 stars **Reviewed by:** Amy H. | Customer Support Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2022 **What do you like best about Assembled WFM?** To be able to introduce a workforce management solution to multiple teams that had no means of tracking adherence and forecasting beforehand, this tool is a dream! This was a great improvement moving away from tracking agent schedules and time off in Excel spreadsheets and now consolidating this information in one source of truth system. Aside from the product, after we were able to hone in on the requirements, the implementation team was truly a dream to work with. They listened to each need, followed up on each action item, and made sure the implementation to agents and managers went smoothly. We continue to work with them on improvements and further integrations. **What do you dislike about Assembled WFM?** Assembled can continue to improve by expanding their integrations with other applications. **What problems is Assembled WFM solving and how is that benefiting you?** Assembled helped us in baselining adherence targets, which led us to eventually figure out the organization's metric goals. By tracking the teams or agents not hitting targets, we identified any inefficiencies and process gaps. Also, the forecasting capabilities allow us to plan headcount for any occasion: weekends, holidays, and any ad hoc events. ### 7. Awesome experience! Assembled is very user friendly and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Jonel D. | Real Time Analyst, Robinhood, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Assembled WFM?** Staffing and Real Time Dashboard. I like the design were we can easily see the non adherent agents and for staffing, I like how we can easily identify our shrinkage for the day and also very easy to change someone's schedule. **What do you dislike about Assembled WFM?** So far, I haven't seen one. All the features works perfectly. **What problems is Assembled WFM solving and how is that benefiting you?** First is for the templates, using the templates makes us plot the schedule more effeiciently. Instead of adjusting or doing it manually, templates helps us plot the schedule until their desired dates. ### 8. Assembled the easy access tool **Rating:** 5.0/5.0 stars **Reviewed by:** Lyka G. | Workforce Real-time Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2023 **What do you like best about Assembled WFM?** Realtime monitoring of agents and checking their activity so easily. **What do you dislike about Assembled WFM?** If there is an option to keep the option to dark mode **What problems is Assembled WFM solving and how is that benefiting you?** More on agents adherence **Official Response from Valerie Huynh:** > Thanks Lyka - we really appreciate your response! And yes - there should be an option keep dark mode as a default under settings - you can chat with our team at support@assembledhq.com to resolve this! ### 9. Awesome Assembled **Rating:** 5.0/5.0 stars **Reviewed by:** Soonam M. | REal time Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Assembled WFM?** real time and stafing tab are the best for me same thing wih time off request and people tab helps us a lot in our team to provide world class delivery for rta post **What do you dislike about Assembled WFM?** none so far everything is good for me with assembled more tips and techniquies maybe or sortcuts keys i like assembled compare to iex which were using before with rta **What problems is Assembled WFM solving and how is that benefiting you?** when we will be needing to move people form ones ite to other its more easy and c onvient for all of us when searching for which team he or she belongs too i like it so much ### 10. Short and honest review **Rating:** 4.5/5.0 stars **Reviewed by:** Michael K. | Real time analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2022 **What do you like best about Assembled WFM?** User friendly and it is very easy to use. Nice interface because it is very straight forward with what you need. **What do you dislike about Assembled WFM?** Delays when it comes to real time updates that sometimes giving us delays in calling out our agents. **What problems is Assembled WFM solving and how is that benefiting you?** When we need the overall staffing overview, we are able to easily analyze and use it for our decision making when leaves can be approved or not. ### 11. Assembled is a helpfull tool for forecasting and staffing needs. **Rating:** 4.5/5.0 stars **Reviewed by:** Lester B. | Customer Service Shift Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2022 **What do you like best about Assembled WFM?** The forecasting and how easily you can adjust for staffing on the fly. **What do you dislike about Assembled WFM?** I wish that Assembled allowed for forecasting for year over year for specific busy seasons that your business may have each year. **What problems is Assembled WFM solving and how is that benefiting you?** The forecasting has allowed us to plan our staffing needs and make less reactive adjustments. This mean a better overall experience for our agents and our customers. ### 12. Feedback for Assembled software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2022 **What do you like best about Assembled WFM?** What I like the most from Assembled are the Scheduling and Reporting features they have. **What do you dislike about Assembled WFM?** What I least like is the real-time tab where I find a hard time capturing real-time status from the agents. **What problems is Assembled WFM solving and how is that benefiting you?** Whenever the system are down, Assembled would always resolve it in a timely manner. ### 13. Gerat tool for time management **Rating:** 4.0/5.0 stars **Reviewed by:** Satoshi I. | Manager, Customer Support Engineering APAC, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2022 **What do you like best about Assembled WFM?** Simple to manage team work schedule and time off. Integrating with other tool is useful too. **What do you dislike about Assembled WFM?** Sometimes the configuration is not so intuitive. When I update template, I didn't know how to reflet it to actual schedule **What problems is Assembled WFM solving and how is that benefiting you?** Good tool to manage resource. When / how many people is available. ### 14. The Tool and Team Of My Dreams **Rating:** 5.0/5.0 stars **Reviewed by:** Clifton F. | Workforce Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2022 **What do you like best about Assembled WFM?** I love the simplicity of the integration with ZenDesk. Setup took minutes. In fact, the simplicity of the tool is where it really shines. But don't let that fool you - a lot is going on under the hood. **What do you dislike about Assembled WFM?** Assembled could better integrate with non-ZenDesk platforms where work may be being performed. This would enable tighter integration with our support teams who perform work in non-customer-facing workstreams. **Recommendations to others considering Assembled WFM:** Assembled is, without question, the best vendor I've ever had the pleasure of working with. **What problems is Assembled WFM solving and how is that benefiting you?** The biggest gain we saw immediately was in agent adherence. We had a hunch before Assembled that our adherence was dangerously low. Assembled showed us right away that our suspicions were correct. Within three months of launching Assembled and leveraging the insights it provided, our agents raised their adherence from below 70% to the mid90s and still climbing! We couldn't do it without Assembled! ### 15. Excellent WFM platform **Rating:** 5.0/5.0 stars **Reviewed by:** pranay R. | Customer Support Ops manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2022 **What do you like best about Assembled WFM?** We have completed 2 phases so far, releasing for managers and agents, and the feedback has been tremendously positive. First, we were "crawling" doing everything manually, and now we are slowly "walking" with Assembled, with excellent visibility on adherence data and agents' activities. We are partnering with Assembled team (CSM, TAM, and Support team members), who have been extremely helpful in making these implementations successful. We cannot wait for our subsequent phases of integrations and forecasting and start "sprinting." **What do you dislike about Assembled WFM?** We are working with Assembled team on increasing the integrations with other internal platforms we use internally to adopt further. Integration with workday, outlook... **What problems is Assembled WFM solving and how is that benefiting you?** Assembled is helping with our automation goals, giving visibility and improving productivity gains ### 16. User friendly it help us to easily check the agent adherence and activity **Rating:** 5.0/5.0 stars **Reviewed by:** Jefferson A. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Assembled WFM?** Monitoring of agent activity and productivity **What do you dislike about Assembled WFM?** No option for Team view of activity, for Team over all view for adherence **What problems is Assembled WFM solving and how is that benefiting you?** Monitoring of agent activity making sure that we have enought agent talking calls or email. this insure that we have productive agent. ### 17. accessible **Rating:** 5.0/5.0 stars **Reviewed by:** Rhine M. | Workforce Management, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Assembled WFM?** easy to used and navigate also the color convination is great **What do you dislike about Assembled WFM?** the authomatic time was removed and when making schedule it missup sometimes **What problems is Assembled WFM solving and how is that benefiting you?** when extracting date special with agent productivity all impormation is their it realy help a lot when it comes to reporting ### 18. Great way to manage schedules and forecast **Rating:** 4.5/5.0 stars **Reviewed by:** AndrĂ© M. | Manager, Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Assembled WFM?** It permits and empowers you to monitor effectively schedule adherence, forecasting and individual teammate productivity. Your team will be better prepared and more effective. **What do you dislike about Assembled WFM?** Nothing in particular comes to mind for now. We are just now starting to gain deeper insights into Assembled's full capabilities, and for now we are very satisfied. **What problems is Assembled WFM solving and how is that benefiting you?** As mentioned, we don't have powerful tools to help with schedule adherence, agent productivity and forecasting. These are the most critical aspects that Assembled helps us with. ### 19. Easy to use, beautiful interface! **Rating:** 5.0/5.0 stars **Reviewed by:** Hassan K. | Member Experience Associate, Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2022 **What do you like best about Assembled WFM?** Assembled is very easy to use and runs as a web app. I like its dark theme, and the zen tips pop up while loading the page! **What do you dislike about Assembled WFM?** Nothing to dislike! It never lags and runs well. **What problems is Assembled WFM solving and how is that benefiting you?** Assembled is critical in providing me with time management and daily, weekly, and monthly schedule. I can see and manage my daily breaks, weekly days off, and even request shift swaps. ### 20. Assemble Review **Rating:** 5.0/5.0 stars **Reviewed by:** Vale . | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Assembled WFM?** I like using the report system! It give sme an insight of what our agents are doing and if they are improving on their stats. **What do you dislike about Assembled WFM?** There are moments that Assemble might glitch. When that occurs, it can be difficult to know to know if the agents are working on their task. **What problems is Assembled WFM solving and how is that benefiting you?** Finding and checking to see if our agents on their tasks. ### 21. Workforce management made simple and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2022 **What do you like best about Assembled WFM?** The team at Assembled have been fantastic accommodating our specific needs from Day 1. They are genuinely passionate about Workforce Management in a modern world where flexibility is key. Assembled have all the great features that you can expect from a WFM tool: - Great forecasting capability, with a very intuitive UI to adjust outliers. - An easy to build schedule interface, boosted by templates and schedule generation to maximise our SLA - Good integrations with google calendar, our CSM, Slack and many more. **What do you dislike about Assembled WFM?** I think the product still needs to mature a bit, but they are moving fast on so many topics. I'd love to see some further improvement in: - Agent flexibility (e.g: by defining custom work hours, skillset) - Some integration (having a full 2 way sync between Google Calendar and Assembled without relying on inviting an extra guest, cover/shift swap via Slack) - Improved real time monitoring (e.g: alerts notification when SLA are dropping through the day) **What problems is Assembled WFM solving and how is that benefiting you?** Assembled makes it possible to schedule our workforce, based on very complex set of rules in order to match our forecast in a simpler way than what we were used to. It allows us to save time in order to spend more focus on analysing our schedules and improving it. ### 22. Good visibility to current team's productivity and brand SLA **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Assembled WFM?** As a team working in the office, it's good to see looking current agents' status and productivity on one page without looking for them in person. The forecasting data especially staffing helps a lot, too! **What do you dislike about Assembled WFM?** It's the confusion of how to use it as a first user. Making it more user-friendly would make the experience greater. **What problems is Assembled WFM solving and how is that benefiting you?** It's the ability for the agents to change a schedule, but looks like it's all good now. ### 23. Workforce Management Pro! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2022 **What do you like best about Assembled WFM?** The program is so easy to use and has so many features to help plan your day, week, and year. This has helped my team readjust schedules and offer time off more effectively! **What do you dislike about Assembled WFM?** Wish that it talked to our HR program UKG. It does not do this yet so it creates double the amount of work for reporting people out or shift switching. Also does not default to the day you are working on so if you're not paying attention, can make updates on the wrong day. **Recommendations to others considering Assembled WFM:** If you are having trouble making sure SLA are being met this is a great tool. If you are unsure of your staffing or days you need agents, great product! **What problems is Assembled WFM solving and how is that benefiting you?** We are solving our employee count and have realized we are overstaffed on certain days. We have been able to adjust schedules for our team to ensure users are within our 2-hour SLA. ### 24. All in one data provider that makes work faster and efficient. **Rating:** 4.5/5.0 stars **Reviewed by:** Shania M. | Real Time Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2022 **What do you like best about Assembled WFM?** The visibility to see real-time changes in agents tagging and activity in just one tool, also makes it easier for us to monitor them. It's efficient in many different ways since some tools are required to open a new tab on your website which make my laptop slower just to be able to check one activity, But on Assembled in just one tab you will be able to see many options to choose without going to open another tab. **What do you dislike about Assembled WFM?** I dislike that I'm unable to see what tickets the agents are currently in, it would be great if we have the option to see the tickets they have or previous with time interval included in Assembled. **What problems is Assembled WFM solving and how is that benefiting you?** To be able to get data in just one tool makes me efficient and faster at my work. The benefit that I have realized is that we can have one tool alone and not waste time looking for different tools in searching for the data that I need. ### 25. Easy and user-friendly workforce management **Rating:** 4.0/5.0 stars **Reviewed by:** Cati P. | Customer Experience Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Assembled WFM?** Assembled is such an intuitive tool and gives our team visibility into everyone's workflows and leadership into team metrics and productivity. **What do you dislike about Assembled WFM?** I would love to be able to make easier edits within team members' days when it comes to shifting an assigned channel **What problems is Assembled WFM solving and how is that benefiting you?** Assembled provides data and visibility that supports our staffing process ### 26. Assembled's support is a game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin R. | Workforce Management Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2022 **What do you like best about Assembled WFM?** Assembled's support team is incredible. I have never gotten support on tickets and issues as quickly as I have with the Assembled crew. I really the enjoy the layout and the overall integration Assembled has with Zendesk. **What do you dislike about Assembled WFM?** Reporting being more customizable and open would be my biggest ask. **Recommendations to others considering Assembled WFM:** Give them a chance to demo their product and you won't regret it! **What problems is Assembled WFM solving and how is that benefiting you?** Faster and more efficient scheduling. The platform is very user-friendly for both admins and well as for agents. Feedback across our teams has been great compared to our previous system. ### 27. The software that makes WFM easier! **Rating:** 4.5/5.0 stars **Reviewed by:** Robert N. | C, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2022 **What do you like best about Assembled WFM?** The best part of Assembled is how user friendly it is. With little to no training you are up and running, the integration with software such as Zendesk and Maestro makes improving productivity so much easier and providing feedback much more objective **What do you dislike about Assembled WFM?** The only issue right now is that it does not integrate with our HR software but I hope that this will change in the near future. **Recommendations to others considering Assembled WFM:** System intergration (Zendesk, Maestro) updates to users and admins, reporting and ease of changes when needed. **What problems is Assembled WFM solving and how is that benefiting you?** Optimizing headcount, mixing abandoned call and chat rates, forecasting for new hire classes and aligning with management and customer facing teams to improve SLAs ### 28. User Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Assembled WFM?** Uses friendly. Can easily edit schedule under staffing. **What do you dislike about Assembled WFM?** Right now the only downside I am seeing is when trying to copy the row, it paste immediately to where the pointer is. **What problems is Assembled WFM solving and how is that benefiting you?** Under reports, it help us see the actual staffing. ### 29. GoFundMe Assembled Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Denise S. | Trust and Safety Specialist II, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2022 **What do you like best about Assembled WFM?** Easy to use, easy visibility, easy to make changes in real time. **What do you dislike about Assembled WFM?** There aren't enough options. Our company specifically has a lot of different blocks for our days **What problems is Assembled WFM solving and how is that benefiting you?** Assembled makes breaking down my day easy and accessible. I really appreciate the block visibility and easy changes. ### 30. Great Lightweight WFM Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Eric S. | Revenue Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2022 **What do you like best about Assembled WFM?** Implementation was fast and very simple, we had the tool up and running within about two weeks. Training our floor was also easy and required little time for our training team and our agents. **What do you dislike about Assembled WFM?** Missing a couple of features from large fullfledged WFM Tools, however, the team has been very receptive to feedback and has implemented requested changes promptly. **What problems is Assembled WFM solving and how is that benefiting you?** We needed a scheduling solution for our call center of around 200+ agents as well as something to help us forecast future volume. Assembled also gave us a view into real-time schedule adherence which we were sorely missing before. ### 31. I love this software **Rating:** 5.0/5.0 stars **Reviewed by:** Joy R. | RTA, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Assembled WFM?** It is a user friendly software and I love it **What do you dislike about Assembled WFM?** Syncing with Twilio and data is not that reliable **What problems is Assembled WFM solving and how is that benefiting you?** Assembled is good and plotting of scheduled is so easy to do ### 32. Eh, needs some work. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2022 **What do you like best about Assembled WFM?** I love that assembled can intergrate with google calendars. that made my life so much easier.The notications were great too, since anytime anything was updated, i would get a google cal notification. **What do you dislike about Assembled WFM?** When my schedule would be updated, it wouldn't take and would take multiple tries to get it to stick. That was very annoying. I think the charts could have been more user friendly, and easier to read. It was difficult knowing where people needed to be to get help. **What problems is Assembled WFM solving and how is that benefiting you?** Assembled did solve needing a schedule platform. Integration was easy, but the format was confusing to look at. I enjoyed the quick response when their was an issue from customer service. ### 33. Workforce Management **Rating:** 5.0/5.0 stars **Reviewed by:** Scott A. | Senior Manager of Tech Specialist Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Assembled WFM?** I love how easy it is to schedule. We were living in the stone ages previously using Google Sheets. Can you imagine a world without sliced bread? That is a world without Assembled. **What do you dislike about Assembled WFM?** Assembled seems like a relatively new company that is expanding quickly. With the rapid growth, there are some bugs in the product. BUT, their support team is awesome - they're super responsive, friendly, and happy to help. **What problems is Assembled WFM solving and how is that benefiting you?** Mainly, I'm able to customize a schedule for my team. My team is on the smaller side and is currently understaffed, so every 15 minutes counts when it comes to coverage. Previously, creating a customized schedule was very tedious. With Assembled, I can easily make those changes. ### 34. Meets scheduling needs for the team **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2022 **What do you like best about Assembled WFM?** - Easy to use: Our team uses Assembled daily and does not ever experience any issues checking their schedule or submitting time off. **What do you dislike about Assembled WFM?** - Google Calendar events do not always sync even if the team event keywords are registered in Assembled - When copying a team member's entire schedule for the day, I need to select each Event and then click Copy. I'd like a way to highlight the entire schedule to quickly copy and paste to a new hire's schedule. - When there are unexpected gaps in a schedule, wish there was a way for Assembled to autofill or provide suggestions on what to place there instead of leaving it blank - Manually approving time-off requests in Assembled. Ideally, Zenefits would integrate with Assmelbed and all PTO requests would automatically transfer over to Assembled. Currently, our team needs to submit two PTO requests. **What problems is Assembled WFM solving and how is that benefiting you?** - Our team has a structured schedule they can reference to help them manage their time better. ### 35. Timezone concern **Rating:** 4.5/5.0 stars **Reviewed by:** Ramil G. | R, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Assembled WFM?** The new intergraded feature is easier for us, it has a new feature where we edit something quicker which makes the job faster and finish our tasks in a timely manner **What do you dislike about Assembled WFM?** it would be better if we have a quick button where we change the timezone instead of going to settings all the time. As a person working overseas and outsourcing, it would be very helpful. **Recommendations to others considering Assembled WFM:** Assembled will help you finish your tasks and is very user-friendly to use. **What problems is Assembled WFM solving and how is that benefiting you?** The most problem that we are solving using assembled is plotting of schedule for a week and with the new feature, it is more easier for us to do it and finish it ### 36. Great way to see at a glance where everyone is supposed to be! **Rating:** 4.5/5.0 stars **Reviewed by:** Shannon C. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Assembled WFM?** Creating a template and being able to apply that and edit it easily is so helpful! We were using google sheets before for scheduling and this just outshines our previous method! **What do you dislike about Assembled WFM?** Occasionally we are unable to pull a report or see real-time views, but a quick refresh of the screen seems to solve that issue most of the time. I really can't think of much to improve at this time! **What problems is Assembled WFM solving and how is that benefiting you?** We have integrated Assembled with Zendesk so each member of the team can see where they need to be during their shift. I love that updates are immediately seen and a notification is sent when any change in the schedule is made. ### 37. Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Charmaine F. | Team Leader, Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2022 **What do you like best about Assembled WFM?** I am now able to monitor my Teammates better now. Unlike before, I manually check on them via the main tool we are using and live on our call as a Team. Love it! **What do you dislike about Assembled WFM?** Not sure if it's because of the network or just too much data, but there are times it takes a while to load. Although for me, it is tolerable. For the rest, it's really great! **Recommendations to others considering Assembled WFM:** Assembled is really lovely and practical for me as it made one of my tasks more manageable. I'd love to recommend this to anyone I know that may need it for more efficiency. **What problems is Assembled WFM solving and how is that benefiting you?** It's more efficient, easier to monitor productivity ### 38. Straightforward, sleek, and affordable **Rating:** 4.0/5.0 stars **Reviewed by:** Paul M. | Director of Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Assembled WFM?** Assembled is intuitive to use, and works great for both CS managers and staff. The staffing page works brilliantly for mutli-channel support teams, and most design features really do seem designed with real people in mind. **What do you dislike about Assembled WFM?** The platform can be a bit cluttered when it comes to containing its set of features. I had to dig around a bit when first onboarding with the tool to get the right mix of its features dialed in. **What problems is Assembled WFM solving and how is that benefiting you?** I use Assembled's core features as opposed to a more comprehensive product. It addresses my core scheduling needs beautifully, and my team uses it to keep up with their own schedules. ### 39. Assembled is such an intuitive and helpful system to help organize your teams! **Rating:** 5.0/5.0 stars **Reviewed by:** James S. | Customer Care Lead, Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Assembled WFM?** I love that editing is so easy and the interface is so smooth! Making scheduling faster helps our day be more efficient. I like the colors and overall theme/look of the program as well. Additionally, viewing different teams also helps make coordination quicker and easier. **What do you dislike about Assembled WFM?** Can't think of anything off the top of my head. Perhaps more customizable options in terms of color schemes, themes, as well as viewing options! It's possible different layouts work for differently-brained people. (: **What problems is Assembled WFM solving and how is that benefiting you?** Assembled assists our team in efficiently closing loops with our customers. It also helps ensure our colleagues are in the right place at the right time. ### 40. Assembled is the real time tool that I am using on a daily base in online environment **Rating:** 5.0/5.0 stars **Reviewed by:** Chrisy G. | Team Lead Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Assembled WFM?** The staffing part. I can filter for my team and see who is scheduled for this day and when. I can see very quickly if my agents are supposed to work on different tasks, e.g. Chats. I find that very helpful. **What do you dislike about Assembled WFM?** I cannot filter for my specific team. So there are appearing French and Fraud agents when I want to only look at the German ones. I hope that makes sense. I would love to have a "team" view next to Channel, Site, and Schedule **What problems is Assembled WFM solving and how is that benefiting you?** I have a real-time view to see when agents are out of adherence. The staffing view is my best friend in the morning as it helps me see which agents are going to be online. That way, I can distribute the tasks even before the agents come online. ### 41. Love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Rose L. | Customer Service Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2022 **What do you like best about Assembled WFM?** Very easy to navigate and the reporting provides great insight on the production of my team members. **What do you dislike about Assembled WFM?** No complaints at the current time, it is very easy to use! **What problems is Assembled WFM solving and how is that benefiting you?** I don't have any problems at the current time. I have been able to have a better overview of my team members' log-in times and productivity. ### 42. Assembled makes scheduling fast and easy **Rating:** 5.0/5.0 stars **Reviewed by:** Kara M. | CX Lead of Service Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2022 **What do you like best about Assembled WFM?** Scheduling templates make things fast and easy. **What do you dislike about Assembled WFM?** that it is hard to view when making a template for the week. when you drill down by day, the associates are not in shift start order. I had to make daily templates. **Recommendations to others considering Assembled WFM:** Very user friendly **What problems is Assembled WFM solving and how is that benefiting you?** Ability to optimize the schedule fast and effectively. ### 43. Easiest WFM tool to get an autonomous and high performing team running effectively. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Assembled WFM?** The ability as a team manager to create and modified schedules in a fast Ad-hoc way. It also allows me to be on one screen without a cumbersome workflow to complete the task. **What do you dislike about Assembled WFM?** Trying to move quickly in the UI can cause issues if you are not careful. I would like to see a 'Snap to' timeline feature that ensures you select and modify the correct elements without much attention. **What problems is Assembled WFM solving and how is that benefiting you?** As a manager, I want to have access to a team schedule that can have many different event types in a given period and have the ability to be changed easily. Also, providing visibility and accountability on the rest of the team with a shared view. ### 44. So easy to manage a team **Rating:** 5.0/5.0 stars **Reviewed by:** Ciprian G. | Customer Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2021 **What do you like best about Assembled WFM?** It is so easy to manage a team, so easy to customise, add tasks and projects. So easy! Love the templates that you can create.. super happy with the support given by them as well **What do you dislike about Assembled WFM?** It didn't have 24 hours coverage, but that's sorted now soo woohoo! super happy with the support given by them as well **Recommendations to others considering Assembled WFM:** So easy to manage your team and their schedule! **What problems is Assembled WFM solving and how is that benefiting you?** Team management ### 45. WFM Simplified **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2022 **What do you like best about Assembled WFM?** I love the ability to generate schedules, view real time data on adherence and heat mapping for staffing needs. I use it daily and it's so easy! **What do you dislike about Assembled WFM?** There is a little bit of a learning curve but the team is always there to help. **What problems is Assembled WFM solving and how is that benefiting you?** We are resolving staffing and growth through their program using our data to provide accurate forecasts for our inbound tickets. ### 46. Great Scheduling Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Tracy W. | Director Of Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Assembled WFM?** I love the flexibility that Assembled offers me. Being able to copy schedule templates saves a ton of time for me. **What do you dislike about Assembled WFM?** I wish they connected to more software platforms other than Zendesk and a couple of others. **What problems is Assembled WFM solving and how is that benefiting you?** I'm able to see quickly how many agents I need at any given moment. The best part is it's based on actual numbers, not some formula software came up with. ### 47. Better and better tooling **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2022 **What do you like best about Assembled WFM?** Assembled's team is responsive to feedback and keeps the community appraised of their developments. **What do you dislike about Assembled WFM?** I sometimes wish I had greater control to create reporting within Assembled. However, their team has been super responsive to my feedback! **What problems is Assembled WFM solving and how is that benefiting you?** We are solving scheduling, forecasting, and adherence. Combined with some upcoming developments, this WFM tool, we're forecasting with less than 10% variance ### 48. Efficient, gets the job done, with a team that's eager to help **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Assembled WFM?** Assembled provides great scheduling and projection tools to help ensure the team's efficiency through accurate planning. The service is robust, and the Assembled team carefully gathers and analyzes feedback to make it increasingly more so, which is always great to see. **What do you dislike about Assembled WFM?** While the core functionality is very efficient, integrations with other tools (such as GCal) have not been perfectly seamless (to be fair, mainly for reasons not controllable by Assembled). **What problems is Assembled WFM solving and how is that benefiting you?** Assembled enables efficient scheduling within my team, which also allows for reasonably accurate forecasts/projections. ### 49. Great Assembled experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Assembled WFM?** Assembled has a great team that is always there to help and support when needed. The staffing timeline is a great feature and allows us to select multiple events to change at once. **What do you dislike about Assembled WFM?** No function to swap shifts or create a holiday system within the software. **Recommendations to others considering Assembled WFM:** Assembled is great if you're just starting off to use WFM software **What problems is Assembled WFM solving and how is that benefiting you?** Easier to make changes, able to see where we are low on cover etc. ### 50. Terrific software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2022 **What do you like best about Assembled WFM?** Well designed and comprehensive workforce management solution with incredibly responsive team. **What do you dislike about Assembled WFM?** Onboarding process was lengthy. The initial support was not well organized. **What problems is Assembled WFM solving and how is that benefiting you?** Balancing our staffing with daily volumes and managing scheduling. Gaining 10-15% staffing efficiency. ## Assembled WFM Discussions - [What is your primary use case for Assembled in workforce management, and how has it impacted your team's efficiency?](https://www.g2.com/discussions/what-is-your-primary-use-case-for-assembled-in-workforce-management-and-how-has-it-impacted-your-team-s-efficiency) - [What is Assembled used for?](https://www.g2.com/discussions/what-is-assembled-used-for) - [View Assembled WFM pricing details and edition comparison](https://www.g2.com/products/assembled-wfm/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-27+05%3A02%3A58+-0500&secure%5Bsession_id%5D=02418156-46a5-47d3-afa0-83a2f7ee1ef4&secure%5Btoken%5D=9592515ec450cc2fcbc10d114a94a20bdc5d26f6390187c0c70547290999908b&format=llm_user) ## Assembled WFM Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [Assembled AI](https://www.g2.com/products/assembled-ai/reviews) - [Atlassian](https://www.g2.com/products/atlassian-2025-01-31/reviews) - [Coda](https://www.g2.com/products/superhuman-coda/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [Confluence](https://www.g2.com/products/statpro-confluence/reviews) - [Dixa](https://www.g2.com/products/dixa/reviews) - [evaluagent](https://www.g2.com/products/evaluagent/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Fivetran](https://www.g2.com/products/fivetran/reviews) - [Genesys](https://www.g2.com/products/vitech-corporation-genesys/reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Guru](https://www.g2.com/products/guru/reviews) - [Helpjuice](https://www.g2.com/products/helpjuice/reviews) - [HiBob HRIS](https://www.g2.com/products/hibob-hris/reviews) - [Intercom Enterprises](https://www.g2.com/products/intercom-enterprises/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Loop Returns](https://www.g2.com/products/loop-returns/reviews) - [MaestroQA](https://www.g2.com/products/maestroqa/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Observe.AI](https://www.g2.com/products/observe-ai/reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [UJET](https://www.g2.com/products/ujet/reviews) - [Workday](https://www.g2.com/products/workday-workday/reviews) - [WorkRamp](https://www.g2.com/products/workramp/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoom Contact Center](https://www.g2.com/products/zoom-contact-center/reviews) ## Assembled WFM Features **Platform Basics** - Reporting - Dashboard - Performance **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Customer Support** - Text - Speech - Knowledge Base **Platform Content** - Automation - File Sharing - Content Library **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Automation** - Ticket Resolution - Customization - Intelligent Routing **Platform Additional Functionality** - Integrations - Mobility - Forecasting - Task Management - Portal **Artificial Intelligence** - Learning - Language - Conversational AI **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top Assembled WFM Alternatives - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) - 4.4/5.0 (415 reviews) - [Playvox WFM](https://www.g2.com/products/playvox-wfm/reviews) - 4.7/5.0 (122 reviews) - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) - 4.2/5.0 (210 reviews)