Assembled Reviews & Product Details

Assembled Overview

What is Assembled?

Assembled is a modern workforce management platform built for rapidly scaling global support teams. We help teams forecast support demand, build and manage team schedules, track real-time performance and schedule adherence, and uncover insights to improve support operations. Most importantly, we provide schedule transparency not only to support managers/workforce managers, but also to the team handling calls/emails/chats. We allow your whole team to view schedules and overall performance metrics so that everyone can share ownership in success. We integrate with most major contact platforms, Google Calendar, and slack for seamless forecasting and scheduling. Our customers include Stripe, GoFundMe, and Harry's. For a demo please visit: https://www.assembled.com/contact. We offer a free 2-week trial, during which we will work with you to ensure a speedy setup and seamless team rollout.

Assembled Details
Website
Product Description

Assembled is a modern workforce management platform built for rapidly scaling global support teams. We help teams forecast support demand, build and manage team schedules, track real-time performance and schedule adherence, and uncover insights to improve support operations. Most importantly, we provide schedule transparency not only to support managers/workforce managers, but also to the team handling calls/emails/chats. We allow your whole team to view schedules and overall performance metrics so that everyone can share ownership in success. We integrate with most major contact platforms, Google Calendar, and slack for seamless forecasting and scheduling. Our customers include Stripe, GoFundMe, Harry's, Monzo, and Slack. For a demo please visit: https://www.assembled.com/contact. We offer a free 2-week trial, during which we will work with you to ensure a speedy setup and seamless team rollout.


Seller Details
Seller
Assembled
Company Website
Year Founded
2018
HQ Location
San Francisco, CA
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®

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Assembled Reviews

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Customer Experience Lead
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

As a Team Lead, Assmbled has been an immensely helpful tool in managing team coverage and ensuring proper staffing across channels. Assembled makes it easy to see where your team is staffed, and gives you the ability to make adjustments as needed. It's very easy to handle PTO requests - Assembled provides

useful information for both the requester and the approver such as days in advance and the concurrent time off, which allows both parties to easily make an informed decision on whether to submit a request or not, and whether to approve or deny it.

Lastly, the Assembled team is always available for questions - their support has been exceptional! I'd highly recommend Assembled to anyone scaling teams in need of a workforce management platform to support growth. Review collected by and hosted on G2.com.

What do you dislike?

Assembled was a bit of a learning curve for me, but this is also my first time using a workforce management tool. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Prior to Assembled, we were using multiple spreadsheets to manage PTO, agent channel assignments, etc. We're almost at the point where Assembled is our single source of truth for all of this info. Review collected by and hosted on G2.com.

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Retailer Advocate
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Assembled is extremely user-friendly, it is very easy to navigate and makes changing a schedule an easy- breezy task.

The extension for support agents to see their schedule within Zendesk has been a game-changer and ensures everyone is up to date & nothing is missed!

Really enjoy the layout and structure of the software, not hard to make a change & easy to adjust quick to changes when needed Review collected by and hosted on G2.com.

What do you dislike?

Find it super difficult to use assembled on mobile devices - Would love to see a mobile app to use Assembled on or a more user-friendly version for mobile phones! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Assembled is super reliable

With the extension to Zendesk support agents are kept up to date & ensuring nothing is missed

Having it integrated with Zendesk, Google calender and slack, makes everyday tasks easier Review collected by and hosted on G2.com.

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Systems Operator
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It takes less than 30 mins to structure your teams entire schedule for the month. Additionally if using the template function that cuts the time down by a third. Review collected by and hosted on G2.com.

What do you dislike?

My only knack with the platform, is there is no easy way to see the receipt / invoices from the previous months other than having to go through your email to find them. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Before we had to spend 3 persons to structure the schedule. Now we only need 1.

On the old scheduling system we would spend 3 hours, each, to structure the schedule.

Benefits - it literally is a time saving and the amount of time we have saved with this is, an ungodly amount. Review collected by and hosted on G2.com.

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Umbraco Cloud magician
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Short version would be - Time and simplicity.

Main benefit is definitely time. I save so much time with simply using templates on monthly basis. It's almost like playing with Lego bricks - build a monthly/weekly/daily schedule for your team, click a button and voila - it's ready! Even when you need to move some things around it's still very simple and literaly takes seconds to do! Review collected by and hosted on G2.com.

What do you dislike?

Had to think quite hard about this one, I wouldn't say it's a dislike but an improvement I'd love to see in future is some functionality that allows you to create same event for multiple people at the same time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Gret overview of the schedule for me and my team. Everyone knows what/where/when needs to be done and there is no confusion. We used to plan schedule in "Google Docs'' before and I wouldn't be able to count how many times we mixed up the days or hours. This hasn't happened since we switched to Assembled! Review collected by and hosted on G2.com.

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Support Manager - EMEA
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The main benefit I get from Assembled is the ability for the whole team to have visibility on who's doing what and when. It makes it super easy for keeping the whole team organised. Review collected by and hosted on G2.com.

What do you dislike?

It would be great to be able to select the specific days you can see at once, but the team are really receptive to feedback and have already taken this on board! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Assembled helps me to keep my whole team organised, so that everyone knows exactly what they're doing at any given time. Previously, this was all done in clunky spreadsheets, whereas Assembled puts everything into one easy to use place. Review collected by and hosted on G2.com.

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D
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Saves us a lot of time scheduling. Previously we were using google sheets, this is much easier and less error prone. Review collected by and hosted on G2.com.

What do you dislike?

Not big downsides. Because it's still relatively new it doesn't have every bell and whistle but the team keeps launching new features based on our feedback. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

No problems really. Biggest benefits are that we've minimized scheduling miscommunications so our team is more adherent to their schedule. We've also saved time with the actual scheduling. Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Assembled is very easy to use, and quite intuitive for routine tasks. We have had great support from the Assembled team any time we had an issue or query. Review collected by and hosted on G2.com.

What do you dislike?

There could be more and more systematic documentation, but as mention, the Assembled team are vert responsive to queries. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Speak to the Assembled team and you will quickly get a sense that they are a very professional and helpful group of people. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using Assembled to manage day-to-day staffing, and managing PTO requests. We are not taking full advantage of the compliance aspect of Assembled yet, but may in the next year. Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Assembled has provided us an easier and faster way to create and publish a schedule. Managers can easily assess whether coverage is needed when someone is out unexpectedly, and agents have a clear view of their daily schedule and who will be working with them. Assembled integrates with Google calendar, has a slack integration, and now an extension for agents to easily view their schedule within Zendesk! Exciting stuff, really strong tool :) Review collected by and hosted on G2.com.

What do you dislike?

Assembled has been a really strong tool and the team has been great about hearing all feedback! There's nothing that I dislike, but definitely some future features I'm hoping for! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Saving a lot of time and making it easier for managers to be involved in finding coverage when needed. It's also been a great tool for better understanding our scheduling adherence. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Assembled is actually building a tool that is tailored to support teams. At Looker our support team is near and dear to our hearts, and we treat all of them like the professional highly skilled people they are, all while making sure the customer is taken care of. That means that we need a tool that forecasts accurately, optimizes schedule to match that forecast, organizes teams across multiple timezones around the world, and integrates with support tools and Google calendars.

Assembled does all of those. We're also super excited about the future of schedule-generation, a beta feature that they're working on. I've personally worked with the Assembled team for quite a while now, and I am beyond impressed. They've always been responsive and helpful. Their support is excellent, which means a lot coming from a support person.

Overall, it's an amazing tool with an awesome team, and I highly recommend both. Review collected by and hosted on G2.com.

What do you dislike?

Assembled can have a bit of a learning curve. I think it's definitely worth sticking with it to unlock its potential, but it's going to take a bit of effort in the beginning. The other main issue is that the UX can be a bit confusing, but they're making improvements.

Schedule-generation is something that's not quite there for us just yet. Our team has a lot of needs which requires a ton of flexibility. While it's about 90% there, we're still waiting for that extra 10% to utilize it fully. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

- The main thing is forecasting. Accurately modeling customer contacts is quite difficult, which is something we mostly delegate to the team now.

- Maintaining a single source of truth. With a ton of people to schedule across multiple countries around the world, figuring out what information is correct is essential.

- Integrating with calendars. People don't need to worry about events and creating them.

- Visualizing hotspots and iterating on the schedule is a lot easier with the built-in graphs and graphics. Review collected by and hosted on G2.com.

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Data Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Forecasting is very accurate.

Very simple to use, yet powerful scheduling.

Centralized view.

API and third-party integration.

Amazing group of people. Review collected by and hosted on G2.com.

What do you dislike?

Glitches in the UI.

Not a mobile app available at the moment. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Assembled has changed radically the way we do capacity planning in my department. In the past, we were using sheets but when the team doubled in size, we weren't able to cope with the different changes in our workforce (OOO, breaks, and other considerations) in a timely manner.

Assembled helped us with capacity planning thanks to its amazing forecasting, which has proven to be extremely accurate, and how robust the scheduling options are. Now our different GEOs have access to a centralized and up to date picture of what's going on. The tool is easy to use and understand for both admin and agents.

Assembled also helped to streamline our PTO request process, making it more efficient, and also our agents can now swap shifts between themselves which have relieved a lot of back and forward communication. We've used also the API to integrate seamlessly with Slack and Zendesk empowering our agents immensely.

Support is really good and everyone that works in Assembled is super nice and always willing to help. Review collected by and hosted on G2.com.

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Workforce Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Assembled really simplifies the complicated task of seeing your staffing across interval and vendor sites. Not only are we able to create/manage internal schedules directly in the tool, but we can also have all of our 1000+ vendor schedules aggregated as well. This is a feature that I have always wanted and have never been able to properly get with other software solutions.

Additionally, Assembled is able to integrate into many different systems and allows for a comprehensive "command center" view of real time staffing and queue volumes. Furthermore, the software is able to combine inputs from different systems to provide an easy to read overall view. Review collected by and hosted on G2.com.

What do you dislike?

Assembled is a relative newcomer to the Workforce software space and, as expected, doesn’t have every feature of the other long established solutions. However, they have turned this into an advantage by working closely with customers to build out the features they want. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Look at Assmebled if you want an easy to setup, flexible, cloud based workforce solution that will customize to you instead of you needing to change your processes to work with them. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The largest problem being solved with Assembled is the ability to see granular details of our staffing at any time and for any site or vendor. Before I would manually compile spreadsheets to get a complete staffing picture but would be lacking details around total headcount and shrinkages. However, with just a few clicks, in Assembled I can quickly see schedule details down to the individual agent for the 1000+ I staff.

Without a doubt, Assembled reduces my weekly workload, giving me hours back in my days. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Assembled has greatly reduced the amount of time spent creating daily schedules. Their daily scheduling algorithm automated about 80% of our daily scheduling and is simple to use. We previously were using Google sheets for daily scheduling needs and this caused long load times and frequent errors as the team made intraday changes. It's also great having our daily scheduling and incoming volume all within the same app.

Their Slack and Gcal integrations have streamlined agent workflows. Previously our team was manually posting agents scheduled each hour in various Slack channels but with Assembled this is now automated and allows agents to focus on helping customers first. Review collected by and hosted on G2.com.

What do you dislike?

We're looking forward to utilizing their schedule forecasting in the future and using Assembled for all of our scheduling needs. We understand with new products like Assembled not all features are built out yet and looking forward to the advances they're making in workforce management. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We started using Assembled to reduce time spent on workforce management and improve our schedule forecasting. Assembled was also crucial for helping us introduce chat as an option for customers and moving away from email support. Review collected by and hosted on G2.com.

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Customer Support Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Assembled share the same values as Grammarly and impose a can-do attitude. We use Gcal integrations and needed other custom features that usually do not go in a package. It was Assembled engineers who agreed to bring all of these to live! That start-up spirit, when your ideas are not only heard but implemented differs Assembled from others.

Assembled constantly teaches us how to use our time wisely as well as provides schedule and hiring recommendations. We can play around with the schedules to figure the best coverage of the support requests. Review collected by and hosted on G2.com.

What do you dislike?

I wish the Assembled team was bigger to implement new features in no time :) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Before Assembled, I was in touch with six other companies that provided a similar service. It was essential that Assembled was ready to implement new features to meet our needs fully. If you are looking for a WFM/forecasting tool, it's a good idea to have a list of necessary/desired integrations and features and ask about those right away. It will save you lots of time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Assembled evaluates historical data of the number of contacts to make work volume predictions. Assembled helps our support team distribute the tasks throughout the day to meet company SLAs. We know the arrival pattern of the customer support requests, thus there is clarity over the staffing requirements throughout the week.

With Assembled, we’ve taken a data-driven approach to the capacity evaluation.

We now have a clearer picture of the hiring plan. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

We use Assembled to generate a daily schedule for agents in multiple departments. Agents are scheduled using an algorithm to match schedule availability with volume needs. This helps us create a daily "breakdown" to 90% completion in minutes, with final human tweaks at the end. What used to take an hour or two each day now takes 30 minutes or less. We're also looking to use more monthly/weekly scheduling features soon. Review collected by and hosted on G2.com.

What do you dislike?

We haven't been able to fully utilize monthly schedule forecasting just yet, but anticipate doing that in the near future. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Reach out to their team to setup a call or demo. They are a great team to work. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Assembled takes work that could be done manually in something like Google Sheets with lots of human labor into software with helpful algorithms to match agent availability with forecasted volume needs. This has saved a huge amount of human hours, and also allows more people to be involved with scheduling since there is less room for error and they make scheduling so much easier and faster. Review collected by and hosted on G2.com.

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Response from Kaytlin Louton of Assembled

Hey Jordan! It sounds like you've enjoyed working with Assembled. All I can say is, "likewise" :). It does sound like there are roadblocks related to forecasting. We definitely want you to be able to utilize longer term forecasting and we'll keep you in the loop as we work on this functionality for your specific use case!

Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Assembled's intuitive UI is #1. As a newcomer in a leadership role without much "tech" experience, I very quickly got up to speed with Assembled's capabilities long before I even had contact with their support team. Access to Assembled's team Speaking of, as a CX professional, access to and level of support is top of my list with any partner - and the Assembled Team is there for me when I need them. Review collected by and hosted on G2.com.

What do you dislike?

I haven't encountered anything to date that I dislike. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With Assembled, I'm able to schedule for my PT team quickly and I can utilize templates to make this a simple process. Further, Assembled's integration with my helpdesk software makes scheduling intuitive! Finally, integration with GCal creates transparency in my organization for members on my team who have cross-vertical responsibilities. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I like the fact that you can see an overview of each hour from individual agents. It is also helpful for agents to be able to see what others are doing in case there is a change to the schedule. Review collected by and hosted on G2.com.

What do you dislike?

I wish there was ability to move task up and down as you can left and right. Sometimes agents need to switch tasks. How the program is set up now, you have to create a new task. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's really easy to use and figure out for yourself. We were using a Google Spreadsheet before and this has made life much easier. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Scheduling task by hour and having insight to what every agent is doing at a give time. Templates are a great way to outline what we do daily and easy to edit. Review collected by and hosted on G2.com.

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Response from Kaytlin Louton of Assembled

Hey Zach, thank you so much for the feedback! It sounds like you are looking for an easy way to swap tasks between agents. We like your idea of copy/pasting across agents/days/months and I bet this feature could be used in a host of different ways! We’ll keep you posted here as we rollout a feature that might work for you and thank you again for the thoughtful review.

Senior Manager of Customer Experience
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I love the ease of use - It is helpful in sorting by location, level or "skill", channel and more! It helps my Leads maintain coverage across our channels seamlessly, reallocate bandwidth, and share out schedules. It also helps us project for volume against coverage and easily factor in PTO to daily coverage. The integration with Slack is key for our associates who are able to check who else is staffed alongside them on live channels and coordinate accordingly. Review collected by and hosted on G2.com.

What do you dislike?

As a newer platform, it is not completely built out to the level of capabilities that some older brands might be (comes with time!) but they are very agile and adaptable. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Streamlined scheduling between channels, office sites and skill/associate level, including WFH and PTO Review collected by and hosted on G2.com.

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Response from Kaytlin Louton of Assembled

Wow, shining review! Thank you Molly. We’ll do our best to live up to your “agile and adaptable team” description. :)

UR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Assembled is filling a much needed gap in the service and sales market. Their product continues to address the growing pains of efficiently and effectively supporting volume across many teams and channels. They listen, move quickly and provide a flexibility that I have yet to see met with other SAS products. They understand that within every team the operations can vary and they continue to release features that allow teams to maintain that operations while performing at an increasingly high level. Review collected by and hosted on G2.com.

What do you dislike?

Assembled is just getting started and that means that there are a lot of things that we would never had dreamed of before Assembled but now they seem oh so close. I can only hope the team continues to grow and be as successful as they've been so that we can continue to benefit from their team and product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We're able to accurately plan for months out as well as manage our team and volume in real-time. For the first time ever, we have a holistic view across our inbound volume, teams and skills. Without Assembled we'd be blind and continuously challenged to deliver and make strategic decisions to meet and exceed service level expectations. Even outside of the product, they have been incredible thought partners and never hesitate to share their expertise. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The engineers and sales team help out at each turn of the process. We are kept informed, and never in the dark. Very easy to talk to and incorporate any new ideas and thoughts. They started a chat group so any of us with questions had easy and direct feedback to them. This is still in place, so not just during implementation, but also during our initial learning and usage. Review collected by and hosted on G2.com.

What do you dislike?

Few small issues, sometimes clicking works in one place, sometimes it doesn't. A double click to add an event doesn't always pop up for me. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Definitely talk to the team and find out what they can do for you because they seem to have answers for questions we are unaware of! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We did not have any form of WFM tool at all. So, to have them forecast for us is AMAZING, and to have them incorporate with GMAIL and SLACK allows my agents to have access over their schedule that we NEVER had before. Agents have more visibility in their daily schedule. Right now, our biggest problem is having the right staffing at the right time. We have enough agents, but are they where our customers need them. Assembled is allowing us to answer that question without concern that we are doing it incorrectly. Review collected by and hosted on G2.com.

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Head of Workforce Management
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Assembled makes running a diverse BPO and captive support network easier. We use the tool to distribute requirements to our partners and to consume and visualize their tally of supplied resources. We also use it as a full-stack scheduling tool for our captive locations. When these are combined with real-time state vs schedule comparison across that network, we are able to easily assess the status of our operations and make adjustments that lead to optimal outcomes for Users and our business. Review collected by and hosted on G2.com.

What do you dislike?

Assembled is still building. While that implies they are incomplete, it also implies a growth mindset that is seldom found in legacy tools serving the same space. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Consider your needs. You'll find that Assembled can meet a range of requirements and support a number of use cases. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are scaling our organization rapidly and evolving our own processes to better support our Users. Until recently, we've done this through scrappy-ness, grit and many spreadsheets. Assembled is helping us build scalable processes that are both rigorous and low effort, yet higher yield. For example, we used to interface with our partners through a web of shared Google sheets, meetings, and emails; now we are programmatically creating plans and sharing them with our partners in the same place they run their operations. As a result, we are reducing procedural drag, creating more clear and reliable plans, and improving our ability to execute on those plans. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Assembled makes it easy to view schedules on a daily/weekly basis, and has lots of filtering and sorting features to make sure the staffing view is as relevant as needed. It's also very easy for agents to submit PTO, and for team leads to adjust the schedule according to real time changes. In turn, the schedule analytics give us a super clear view into hours spent on each event type for any given time period. Review collected by and hosted on G2.com.

What do you dislike?

The PTO functions aren't quite as dynamic as we'd like. It isn't currently integrated with our ticketing platform so we aren't able to take full advantage of forecasting and reporting features. That said, both of these are being actively worked on by their team who are a super dedicated, client focused group of people. They really care about improving the product to meet their clients' needs, and we're excited to work closely with them as both of our businesses continue to grow. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We're solving the problem of having an extremely manual and labor intensive process for staffing our team across different channels in different time zones, who operate on 3 different regular weekly schedules, in addition to more effectively fielding PTO requests and tracking/gaining insight into how and where to allocate our team's resources. Review collected by and hosted on G2.com.

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Customer Experience Supervisor
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The entire team was acutely aware and reactive to my needs. At the time of onboarding Assembled, I was managing a growing team of 75 reps across 2 cities, and 4 channels, and had some very unique and extremely complex requests.

The team was incredibly thoughtful and create in finding ways to make what I needed, and came up with some really interesting solutions and new perspectives to look at solving my problems though. Review collected by and hosted on G2.com.

What do you dislike?

Wish I would've found them sooner, could've saved me many, many long nights and hours had they existed a year earlier! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Managing increasing volume across 4 channels and many different shifts across two timezones. With channels having different volumes and staffing availabilities, we were able to weight each channel accordingly, and make a case to our board that we needed to staff up immediately.

With our existing staff, we could more easily flex where we needed, and allowed for cross training in different channels for the team. Review collected by and hosted on G2.com.

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Response from Kaytlin Louton of Assembled

So glad we could ease some of the growing pains associated with a quickly changing team! That’s what we’re here for. :)

Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I like there are different ways to sort and different views - day, week, etc. Review collected by and hosted on G2.com.

What do you dislike?

I wish there were a different color scheme. I appreciate that the main color is dark so it's easier on the eyes, but it can be difficult to read the text. I would also appreciate a more bold font with more space between each letter. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Assembled is a great program. Is it perfect? No. But it does so many great things. The Google Calendar integration is so great. I'm hopeful that they're willing to take constructive feedback and possibly implement it if it's the right fit. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The integration with G calendar is incredible. The break reminders too! We're seeing less of our agents forgetting to go on their breaks at their allotted times. Review collected by and hosted on G2.com.

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Response from Kaytlin Louton of Assembled

Hey Holly, this feedback is super helpful! We want all of our customers to be able to easily read/see the information presented within Assembled. We have some user interface changes coming in the next month. We’ll keep you posted as we make changes that might help with this accessibility issue. Again, we appreciate the feedback. Comments like these really drive our product roadmap!

Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Assembled's platform is intuitive and easy to learn to use from an admin and user level. The whole Assembled team is super great to work with - very responsive, reasonably flexible, receptive to feedback, and quick to help. Review collected by and hosted on G2.com.

What do you dislike?

There are some UI and reporting features that could be improved upon, but I do know that these are on the roadmap of enhancements. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend using Assembled because you won't get the same client experience elsewhere. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our business unit has had somewhat of a pain point in regards to visibility and having one source of truth since we have an off-site call center, but Assembled has provided a centralized solution for forecasting, scheduling, managing time off, real-time analytics, and reporting. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Everything we need in a workforce management tool! Our CX team has grown 5x in size in under a year and Assembled has helped make our growth/scheduling manageable and seamless. It is easy to use for both admins and for regular users to access and view their schedules. It is integrated with Google Calendar, and PTO requests are easy as they are also integrated with our emails to allow for notifications and timely responses. The service levels feature helps with forecasting, is customizable and provides a clear visual of the necessary coverage we need at any given point. Review collected by and hosted on G2.com.

What do you dislike?

Would be great if a mobile app existed for Assembled. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Service levels and forecasting have been immensely helpful. Excellent support experience as well. Review collected by and hosted on G2.com.

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