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Compare Assembled WFM and Verint Workforce Management 
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At a Glance
Market Segments
Mid-Market (60.5% of reviews)
Enterprise (54.7% of reviews)
Entry-Level Pricing
Contact Us 1 Agent
No pricing available
Assembled WFM
Star Rating
(149)4.6 out of 5
Market Segments
Mid-Market (60.5% of reviews)
Entry-Level Pricing
Contact Us 1 Agent
Browse all 3 pricing plansVerint Workforce Management
Star Rating
(176)4.2 out of 5
Market Segments
Enterprise (54.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Verint Workforce ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Assembled WFM excels in ease of use, scoring 9.0 compared to Verint's 8.4. Reviewers mention that the intuitive interface and streamlined navigation make it easier for teams to adopt and utilize the software effectively.
- Reviewers mention that Assembled WFM offers superior quality of support, with a score of 9.2 versus Verint's 8.0. Users appreciate the responsiveness and helpfulness of the support team, which enhances their overall experience.
- G2 users highlight that Assembled WFM has a more favorable ease of setup score of 9.1 compared to Verint's 7.7. Reviewers say that the onboarding process is straightforward, allowing teams to get up and running quickly without extensive training.
- Users on G2 report that both products perform well in time and attendance tracking, with equal scores of 8.7. However, reviewers mention that Verint's additional features in this area, such as advanced reporting capabilities, provide a slight edge for larger enterprises.
- Reviewers mention that Assembled WFM shines in mobile access, scoring 5.1 compared to Verint's 7.5. Users say that Verint's mobile capabilities allow for better on-the-go management, which is crucial for teams that require flexibility.
- Users report that both products are effective in shift scheduling, with Assembled WFM scoring 8.9 and Verint 8.5. However, reviewers mention that Assembled's user-friendly scheduling interface makes it easier for managers to create and adjust schedules quickly.
Pricing
Entry-Level Pricing
Assembled WFM
Enterprise
Contact Us
1 Agent
- Team Scheduling
- Recurring Schedule Templates
- Google Calendar Integration
Verint Workforce Management
No pricing availableFree Trial
Assembled WFM
No trial information availableVerint Workforce Management
No trial information availableRatings
Meets Requirements
8.7
120
8.4
94
Ease of Use
9.1
120
8.4
137
Ease of Setup
9.1
96
7.7
88
Ease of Admin
9.2
76
7.9
36
Quality of Support
9.2
113
8.0
90
Has the product been a good partner in doing business?
9.5
72
8.5
36
Product Direction (% positive)
9.8
114
8.0
95
Features by Category
Platform Basics
8.5
76
Not enough data
8.4
78
Not enough data
9.0
74
Not enough data
Platform Content
8.1
71
Not enough data
7.6
52
Not enough data
7.8
55
Not enough data
Platform Additional Functionality
8.6
73
Not enough data
7.2
57
Not enough data
8.6
70
Not enough data
8.4
66
Not enough data
8.2
59
Not enough data
Workforce Management
8.8
35
|
Verified
8.3
38
|
Verified
7.9
32
|
Verified
8.2
36
|
Verified
8.7
36
|
Verified
8.4
38
|
Verified
8.4
32
|
Verified
8.0
35
|
Verified
5.2
17
7.5
29
|
Verified
Administration
7.8
34
|
Verified
7.7
34
|
Verified
8.0
33
|
Verified
7.8
36
|
Verified
8.5
35
|
Verified
7.8
36
|
Verified
8.4
35
|
Verified
7.9
37
|
Verified
8.7
35
|
Verified
8.4
37
|
Verified
Customer Support
8.5
8
Not enough data
7.5
8
Not enough data
7.7
8
Not enough data
Automation
8.1
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
Artificial Intelligence
8.3
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
Platform
8.3
63
Feature Not Available
8.3
61
7.4
37
8.6
54
7.6
35
9.2
63
8.4
45
8.9
63
8.4
45
7.0
59
7.7
36
8.4
62
7.8
42
8.4
62
8.1
40
Workforce Management Platform Features
8.6
70
8.2
60
9.0
73
8.5
66
8.8
71
8.7
67
8.5
71
8.0
67
8.0
66
7.9
61
7.9
64
Feature Not Available
8.6
67
8.3
62
8.4
69
7.8
59
6.3
60
7.3
47
7.6
64
Feature Not Available
Categories
Categories
Shared Categories
Assembled WFM and Verint Workforce Management are categorized as Workforce Management and Contact Center Workforce
Unique Categories
Assembled WFM is categorized as Customer Service Automation and Employee Scheduling
Verint Workforce Management has no unique categories
Reviews
Reviewers' Company Size
Assembled WFM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Workforce Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
12.9%
Consumer Services
12.2%
Information Technology and Services
11.6%
Computer Software
11.6%
Retail
8.2%
Other
43.5%
Insurance
12.9%
Financial Services
11.2%
Information Technology and Services
8.8%
Hospital & Health Care
7.6%
Telecommunications
6.5%
Other
52.9%
Alternatives
Discussions
Assembled WFM has no discussions with answers
Any chance Verint can have this feature where it notifies you about your schedule and long calls?
1 Comment
AT
Hi Lem – thank you for taking the time to submit this question about notifications. Sorry for the delayed response. I hope that the answer could still be...Read more
What is Verint Workforce Management used for?
1 Comment
KS
Workforce planning and scheduling of resources including forecasting and resourcing scheduling rulesRead more
What are the benefits and drawbacks of using Verint Workforce Management for employee scheduling?
1 Comment
AT
Verint Workforce Management (WFM) is an AI-powered workforce management software that is designed to ensure that the right people are scheduled at the right...Read more
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