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Compare Assembled WFM and Calabrio ONE 
Featured Products
At a Glance
Market Segments
Mid-Market (60.5% of reviews)
Mid-Market (55.5% of reviews)
Entry-Level Pricing
Contact Us 1 Agent
No pricing available
Assembled WFM
Star Rating
(149)4.6 out of 5
Market Segments
Mid-Market (60.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Agent
Browse all 3 pricing plansCalabrio ONE
Star Rating
(377)4.5 out of 5
Market Segments
Mid-Market (55.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Calabrio ONESummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Calabrio ONE excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Assembled WFM. Users appreciate its user-friendly interface for checking schedules and managing tasks, making it a reliable tool for workforce management.
- Users say that Assembled WFM shines in its ease of integration with tools like Google Calendar, allowing teams to seamlessly adjust and implement updates to work schedules. This intuitive design has made it a favorite for those who prioritize quick setup and adaptability.
- According to verified reviews, Calabrio ONE is praised for its high accuracy in addressing adherence and reporting needs, which users find essential for effective workforce management. This reliability is a key factor for many in the call center industry.
- Reviewers mention that while Assembled WFM is intuitive and beginner-friendly, it may not offer the same depth of features as Calabrio ONE, particularly in areas like performance analysis and skills management, where Calabrio users report higher satisfaction.
- Users highlight that Calabrio ONE's capability to access individual agents' information and listen to calls is incredibly useful for business analysis, providing a clear understanding of performance metrics that Assembled WFM may not fully support.
- G2 reviewers note that while both products are well-suited for mid-market segments, Calabrio ONE's higher total number of reviews indicates a broader user base and more extensive feedback, suggesting a more established presence in the workforce management space.
Pricing
Entry-Level Pricing
Assembled WFM
Enterprise
Contact Us
1 Agent
- Team Scheduling
- Recurring Schedule Templates
- Google Calendar Integration
Calabrio ONE
No pricing availableFree Trial
Assembled WFM
No trial information availableCalabrio ONE
No trial information availableRatings
Meets Requirements
8.7
120
8.8
302
Ease of Use
9.1
120
9.0
310
Ease of Setup
9.1
96
8.6
217
Ease of Admin
9.2
76
8.5
142
Quality of Support
9.2
113
9.0
286
Has the product been a good partner in doing business?
9.5
72
8.8
143
Product Direction (% positive)
9.8
114
9.1
298
Features by Category
Quality Assurance
Not enough data
9.3
75
Not enough data
8.9
74
Not enough data
9.0
76
Engagement
Not enough data
8.7
77
Not enough data
9.2
75
Not enough data
9.1
73
Performance
Not enough data
8.6
69
Not enough data
9.2
75
Generative AI
Not enough data
9.3
23
Not enough data
9.1
23
Platform Basics
8.5
76
Not enough data
8.4
78
Not enough data
9.0
74
Not enough data
Platform Content
8.1
71
Not enough data
7.6
52
Not enough data
7.8
55
Not enough data
Platform Additional Functionality
8.6
73
Not enough data
7.2
57
Not enough data
8.6
70
Not enough data
8.4
66
Not enough data
8.2
59
Not enough data
Workforce Management
8.8
35
|
Verified
9.1
146
|
Verified
7.9
32
|
Verified
8.9
147
|
Verified
8.7
36
|
Verified
9.2
148
|
Verified
8.4
32
|
Verified
8.8
140
|
Verified
5.2
17
8.3
137
Administration
7.8
34
|
Verified
8.7
145
|
Verified
8.0
33
|
Verified
8.9
145
|
Verified
8.5
35
|
Verified
8.7
149
|
Verified
8.4
35
|
Verified
8.9
147
|
Verified
8.7
35
|
Verified
8.8
145
|
Verified
Feedback Management
Not enough data
8.6
23
Not enough data
8.5
23
Not enough data
8.5
26
Feedback Analysis
Not enough data
8.3
23
Not enough data
7.2
23
Not enough data
7.6
20
Feedback Sources
Not enough data
8.5
16
Not enough data
8.2
17
Not enough data
8.1
14
Not enough data
8.1
18
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.5
8
Not enough data
7.5
8
Not enough data
7.7
8
Not enough data
Automation
8.1
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
Artificial Intelligence
8.3
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.3
63
8.5
75
8.3
61
8.4
71
8.6
54
8.5
75
9.2
63
8.9
75
8.9
63
9.1
77
7.0
59
8.4
77
8.4
62
8.6
75
8.4
62
8.3
75
Workforce Management Platform Features
8.6
70
8.9
82
9.0
73
9.1
87
8.8
71
9.1
86
8.5
71
9.0
85
8.0
66
8.8
78
7.9
64
8.6
80
8.6
67
8.9
85
8.4
69
8.8
83
6.3
60
8.2
82
7.6
64
7.9
77
Categories
Categories
Shared Categories
Assembled WFM and Calabrio ONE are categorized as Workforce Management and Contact Center Workforce
Unique Categories
Assembled WFM is categorized as Customer Service Automation and Employee Scheduling
Calabrio ONE is categorized as Feedback Analytics, SAP Store, Contact Center Quality Assurance, and Speech Analytics
Reviews
Reviewers' Company Size
Assembled WFM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Calabrio ONE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
12.9%
Consumer Services
12.2%
Information Technology and Services
11.6%
Computer Software
11.6%
Retail
8.2%
Other
43.5%
Consumer Services
13.0%
Hospital & Health Care
11.6%
Financial Services
11.0%
Telecommunications
6.8%
Information Technology and Services
6.5%
Other
51.0%
Alternatives
Discussions
Assembled WFM has no discussions with answers
What is calabrio one smart desktop?
1 Comment
SK
It gives access to supervisors/managers to view agents screen activity, Eg:what agents see on their actual desktop/monitor.Read more
What is calabrio WFM?
1 Comment
MC
Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling...Read more
Calabrio ONE has no more discussions with answers
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