Assembled WFM Features

Based on 62 Assembled WFM reviews. Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views.

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications. 60 reviewers of Assembled WFM have provided feedback on this feature.

As reported in 53 Assembled WFM reviews. Enables users to view and transact business with the same content in multiple languages and currencies.

Based on 62 Assembled WFM reviews. Grant access to select data, features, objects, etc. based on the users, user role, and groups.

Based on 62 Assembled WFM reviews. Is consistently available (uptime) and allows users to complete tasks reliably.

Is accessible from a mobile device and by users on the go. 58 reviewers of Assembled WFM have provided feedback on this feature.

As reported in 61 Assembled WFM reviews. Provides analytics tools that reveal important business metrics and track progress.

Creates dashboards to track information like open positions, current headcount, and recruiting pipeline. This feature was mentioned in 61 Assembled WFM reviews.

Predict the number and types of employees necessary to meet anticipated demand to control labor costs. This feature was mentioned in 69 Assembled WFM reviews.

Based on 72 Assembled WFM reviews. Plan employee work shifts according to availability and provide notifications to employees when they are scheduled.

Based on 70 Assembled WFM reviews. Let employees track the hours they have worked through integrations with time tracking products or built in time tracking features.

As reported in 70 Assembled WFM reviews. Employees can submit paid time off (PTO) or leave of absence requests that managers can approve or deny within the platform.

Based on 65 Assembled WFM reviews. Organize, sort, and view employees based on skills and qualifications in order to make smarter workforce decisions.

As reported in 63 Assembled WFM reviews. Identify high performing employees with potential to be promoted with minimal development.

As reported in 66 Assembled WFM reviews. Tools designed to help analyze employee data and develop baselines for evaluating and optimizing workforce management.

Based on 68 Assembled WFM reviews. Web portals through which employees can view their schedules, submit PTO requests, configure work availability and preferences, and self-schedule from available work times.

Based on 59 Assembled WFM reviews. Managers and employees can create or claim available work shifts and receive notifications on their mobile device.

As reported in 63 Assembled WFM reviews. Message other team members or managers through built-in text or emailing functions and communicate scheduling or leave requests.

Based on 75 Assembled WFM reviews. Provides analytics tools that reveal important business metrics and track progress.

As reported in 77 Assembled WFM reviews. Has a centralized dashboard for users to interact with.

Based on 73 Assembled WFM reviews. Is consistently available (uptime) and allows users to complete tasks reliably.

As reported in 70 Assembled WFM reviews. Automates some or all operation related tasks.

Provides robust sharing options for communication with both internal and external stakeholders. 51 reviewers of Assembled WFM have provided feedback on this feature.

Provides users with a pre-built library of useable content. This feature was mentioned in 54 Assembled WFM reviews.

Based on 72 Assembled WFM reviews. Integrates with business solutions such as payroll, workforce management, POS systems, etc.

Is accessible from a mobile device and by users on the go. This feature was mentioned in 56 Assembled WFM reviews.

Forecasts scheduling needs based on important KPIs. 69 reviewers of Assembled WFM have provided feedback on this feature.

Based on 65 Assembled WFM reviews. Provides task prioritization and management abilities.

As reported in 58 Assembled WFM reviews. Contains a portal to facilitate third-party or client application access.

Based on 34 Assembled WFM reviews and verified by the G2 Product R&D team. Offers complete visibility into agent availability to efficiently create and manage schedules.

Based on 31 Assembled WFM reviews and verified by the G2 Product R&D team. Organize, sort, and view employees based on skills and qualifications in order to make smarter workforce decisions.

Based on 35 Assembled WFM reviews and verified by the G2 Product R&D team. Plan employee work shifts according to availability and provide notifications to employees when they are scheduled.

Based on 31 Assembled WFM reviews and verified by the G2 Product R&D team. Allows agents to set their own preferences, request time off, and trade shifts.

As reported in 16 Assembled WFM reviews. Allows users to access the software using mobile devices.

Based on 33 Assembled WFM reviews and verified by the G2 Product R&D team. Automates some or all operation related tasks

Based on 32 Assembled WFM reviews and verified by the G2 Product R&D team. Monitors call volume and quality to evaluate agent performance.

Based on 34 Assembled WFM reviews and verified by the G2 Product R&D team. Has a centralized dashboard for users to interact with.

Based on 34 Assembled WFM reviews and verified by the G2 Product R&D team. Forecasts scheduling needs based on historical data.

Based on 34 Assembled WFM reviews and verified by the G2 Product R&D team. Tracks agent workloads throughout the day and helps supervisors allocate resources as needed.

Is able to process inquiries submitted by text data from live chat, email, or SMS

Comprehends human speech and can transcribe it to text for processing

The AI is able to access the company's internal knowledge to inform and guide responses to customer inquiries

The platform is able to automatically determine how to resolve help tickets without assistance by human agents

The platform's responses to customers can be customized to improve comprehension, relatability, and emotional intelligence

When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to

The AI platform is able to learn over time on how to interpret each type of customer inquiry and improve the quality of their responses

Multilingual capabilities allow the AI to process inquiries from many languages

The AI's responses to customer inquiries provide human-like organic conversations. The platform is able to understand a question no matter how it's worded and provide comprehensive answers