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Compare Assembled WFM and Zendesk for Employee Service 
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At a Glance
Market Segments
Mid-Market (60.5% of reviews)
Mid-Market (48.0% of reviews)
Entry-Level Pricing
Contact Us 1 Agent
No pricing available
Assembled WFM
Star Rating
(149)4.6 out of 5
Market Segments
Mid-Market (60.5% of reviews)
Entry-Level Pricing
Contact Us 1 Agent
Browse all 3 pricing plansZendesk for Employee Service
Star Rating
(52)4.3 out of 5
Market Segments
Mid-Market (48.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Zendesk for Employee ServiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Workforce Management excels in "Shift Scheduling" with a score of 9.0, allowing for efficient management of agent shifts, while Assembled shines even brighter with a score of 9.3, offering more intuitive scheduling features that users find easier to navigate.
- Reviewers mention that Zendesk's "Agent Self-Service" feature scores 8.8, providing a solid experience for agents, but Assembled's self-service capabilities are rated higher at 9.0, with users appreciating the more user-friendly interface and better access to resources.
- G2 users highlight that Zendesk's "Mobile Access" feature is a weak point, scoring only 6.7, which limits agents' ability to manage tasks on-the-go. In contrast, Assembled offers a more robust mobile experience, scoring 8.3, making it easier for agents to stay connected and manage their schedules from anywhere.
- Users on G2 report that Zendesk's "Quality of Support" is rated at 8.8, which is commendable, but Assembled outperforms with a score of 9.6, with many reviewers praising the responsiveness and helpfulness of the support team.
- Reviewers mention that Zendesk's "Labor Forecasting" feature scores 7.8, which is functional but lacks advanced analytics. Assembled, however, scores 9.1, with users appreciating its predictive capabilities that help in better planning and resource allocation.
- Users say that while Zendesk's "Integration APIs" score 6.7, making it somewhat challenging to connect with other tools, Assembled's APIs are rated at 8.7, with many users noting the ease of integration with various platforms, enhancing overall workflow efficiency.
Pricing
Entry-Level Pricing
Assembled WFM
Enterprise
Contact Us
1 Agent
- Team Scheduling
- Recurring Schedule Templates
- Google Calendar Integration
Zendesk for Employee Service
No pricing availableFree Trial
Assembled WFM
No trial information availableZendesk for Employee Service
No trial information availableRatings
Meets Requirements
8.7
120
8.7
41
Ease of Use
9.1
120
8.7
41
Ease of Setup
9.1
96
8.2
27
Ease of Admin
9.2
76
8.3
26
Quality of Support
9.2
113
8.7
38
Has the product been a good partner in doing business?
9.5
72
8.6
26
Product Direction (% positive)
9.8
114
8.1
37
Features by Category
Administration
Not enough data
8.1
13
Not enough data
8.0
11
Not enough data
7.5
14
Service Desk
Not enough data
9.2
15
Not enough data
9.0
15
Not enough data
8.0
14
Management
Not enough data
7.5
8
Not enough data
8.5
8
Not enough data
8.3
8
Not enough data
7.2
6
Not enough data
7.2
6
Functionality
Not enough data
9.4
8
Not enough data
7.4
7
Not enough data
8.3
7
Not enough data
8.8
7
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
HR Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
8.5
76
8.8
8
8.4
78
9.2
8
9.0
74
8.5
8
Platform Content
8.1
71
8.1
8
7.6
52
8.9
6
7.8
55
Feature Not Available
Platform Additional Functionality
8.6
73
8.1
8
7.2
57
Feature Not Available
8.6
70
6.7
7
8.4
66
8.5
8
8.2
59
Feature Not Available
Workforce Management
8.8
35
|
Verified
Not enough data
7.9
32
|
Verified
Not enough data
8.7
36
|
Verified
Not enough data
8.4
32
|
Verified
Not enough data
5.2
17
Not enough data
Administration
7.8
34
|
Verified
Not enough data
8.0
33
|
Verified
Not enough data
8.5
35
|
Verified
Not enough data
8.4
35
|
Verified
Not enough data
8.7
35
|
Verified
Not enough data
Customer Support
8.5
8
Not enough data
7.5
8
Not enough data
7.7
8
Not enough data
Automation
8.1
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
Artificial Intelligence
8.3
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access & Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.3
63
Not enough data
8.3
61
Not enough data
8.6
54
Not enough data
9.2
63
Not enough data
8.9
63
Not enough data
7.0
59
Not enough data
8.4
62
Not enough data
8.4
62
Not enough data
Workforce Management Platform Features
8.6
70
Not enough data
9.0
73
Not enough data
8.8
71
Not enough data
8.5
71
Not enough data
8.0
66
Not enough data
7.9
64
Not enough data
8.6
67
Not enough data
8.4
69
Not enough data
6.3
60
Not enough data
7.6
64
Not enough data
Categories
Categories
Shared Categories
Assembled WFM and Zendesk for Employee Service are categorized as Employee Scheduling
Unique Categories
Assembled WFM is categorized as Customer Service Automation, Workforce Management, and Contact Center Workforce
Zendesk for Employee Service is categorized as AI IT Agents, Google Workspace Communication Tools, IT Asset Management, IT Service Management (ITSM) Tools, Service Desk, and HR Service Delivery
Reviews
Reviewers' Company Size
Assembled WFM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Employee Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
12.9%
Consumer Services
12.2%
Information Technology and Services
11.6%
Computer Software
11.6%
Retail
8.2%
Other
43.5%
Information Technology and Services
24.0%
Retail
8.0%
Financial Services
8.0%
Health, Wellness and Fitness
6.0%
Consumer Electronics
6.0%
Other
48.0%
Alternatives
Discussions
Assembled WFM has no discussions with answers
Zendesk for Employee Service has no discussions with answers
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