# Smartsupp Reviews **Vendor:** Smartsupp **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,047 ## About Smartsupp Smartsupp helps businesses grow online sales with advanced AI Shopping Assistants, live chat, multichannel solution and automated workflows. We offer everything you need to grow your online sales: an easy-to-use platform powered with AI, chatbots with various skills and templates, live chat... and much much more you can use to engage your visitors at the right time and convert them into loyal customers in no time. Smartsupp is one of the leading and most trusted chat and chatbot solutions in the world, currently helping over 100,000 webshops and websites. ## Smartsupp Pros & Cons **What users like:** - Users appreciate the **ease of use** of Smartsupp, finding it simple to implement and integrate with various platforms. (108 reviews) - Users appreciate the **easy setup** of Smartsupp, finding it quick to implement and integrate seamlessly with their websites. (68 reviews) - Users find the **helpful AI automation** in Smartsupp enhances customer support and boosts engagement effectively. (63 reviews) - Users love the **real-time visitor tracking** feature of Smartsupp, finding it easy and effective across multiple devices. (62 reviews) - Users love the **intuitive interface** of Smartsupp, praising its ease of use and seamless integration. (51 reviews) - Simple (46 reviews) - Customer Support (42 reviews) - User Interface (41 reviews) - Easy Integrations (40 reviews) - Chatbots (36 reviews) **What users dislike:** - Users find the subscription **expensive** for small businesses, suggesting a need for more affordable pricing options. (29 reviews) - Users find the **subscription cost high** and wish for options like local mobile banking for payments. (21 reviews) - Users find the **AI limitations** frustrating, as it requires manual setup and restricts live chat options during trials. (19 reviews) - Users find the **missing features** in Smartsupp limiting, struggling with slow customer switching and lacking external integrations. (16 reviews) - Users express frustration over **limited chat management features** , including difficulties with message edits and support responses. (10 reviews) - Users find Smartsupp's **limited features** on the free plan insufficient for growing business needs and customization options. (10 reviews) - Notification Issues (8 reviews) - Slow Loading (8 reviews) - Limited Customization (7 reviews) - Poor Customer Support (7 reviews) ## Smartsupp Reviews ### 1. Smartsupp’s All-in-One Live Chat, Chatbots, and Visitor Tracking Boosts Conversions **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea P. | Consulente tecnico, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Smartsupp?** What I like most about Smartsupp is how it combines live chat, chatbots, and visitor tracking in one intuitive platform. It allows us to engage customers in real time, understand their behavior on the website, and respond quickly, which significantly improves conversion rates and customer satisfaction. The ease of use and the ability to automate conversations while keeping a human touch is a big advantage **What do you dislike about Smartsupp?** While Smartsupp is very effective overall, I think some advanced customization and integrations could be improved. In particular, having more flexibility in chatbot flows and deeper analytics would make the platform even more powerful for growing businesses. **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp helps us solve the problem of missed opportunities and slow response times on our website. Before using it, many potential customers would leave without engaging. With live chat and automation, we can now interact with visitors in real time, answer questions instantly, and guide them through the decision process. This has improved our conversion rate, reduced bounce rates, and increased overall customer satisfaction. ### 2. Effortless Automation with Multilingual Excellence **Rating:** 4.0/5.0 stars **Reviewed by:** Blessed P. | Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2026 **What do you like best about Smartsupp?** I use Smartsupp to automate our customer support with its AI chatbot and email capabilities. It's significantly improved our customer communications by automating responses, answering FAQs, and sending notifications so we don't miss inquiries—24/7. I love how easy it is to use and integrate. Smartsupp goes beyond other services because it's also multilingual. It automatically adapts to the customer's language without setup, which is impressive. It's easy to integrate and user-friendly, making it suitable for people without technical experience. It enables businesses to integrate features without extra developer costs. The multilingual feature, in particular, is a standout as it automatically responds in customers' languages out of the box. **What do you dislike about Smartsupp?** I think Smartsupp could be improved by adding email ticketing. If it could convert incoming emails into numbered tickets and send automated responses like 'email received' or 'your ticket number is…', that would make it much more engaging and advanced. Also, a knowledge base feature would be great—something that lets customers access documented support in one central place. It would help Smartsupp users make more informed and engaging decisions, allowing support teams to easily share help articles and guide users through solutions using documentation. **What problems is Smartsupp solving and how is that benefiting you?** I use Smartsupp to automate customer support with its AI chatbot and emails, enhancing customer communication by answering FAQs and notifying my team of inquiries 24/7. The multilingual feature automatically adapts to customers' languages, making integration easy without extra developer costs. ### 3. Excellent live chat tool with great added value **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio F. | IT-Administrator, Program Development, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Smartsupp?** Smartsupp is an extremely powerful and user-friendly solution for customer service and communication with website visitors. The setup is quick and straightforward, and the user interface is very intuitive, so you can find your way around immediately – even without technical knowledge. Particularly noteworthy is the combination of live chat, chatbot functions, and visitor tracking. This provides valuable insights into user behavior and allows you to address customers specifically and proactively. The automation functions save a tremendous amount of time while simultaneously improving response speed and service quality. The performance is stable, the app (both web and mobile) works reliably, and notifications arrive in real-time. Another big plus is the very competent and helpful support, which responds quickly and offers practical solutions. Smartsupp is ideal for small and medium-sized businesses, but also for larger teams that want to elevate their customer service to a professional level. Overall, an excellent tool with a very good price-performance ratio – absolutely recommendable! **What do you dislike about Smartsupp?** At the beginning, it was somewhat difficult because I initially had trouble correctly adding the necessary knowledge to the AI bot. Setting up the knowledge base required some time and familiarization. However, after this initial phase, the system works very well and provides a clear added value. **What problems is Smartsupp solving and how is that benefiting you?** A **problem** arises when companies do not reach their website visitors in a timely manner, questions remain unanswered, or potential customers abandon the purchase process. Often, there is a lack of direct communication, transparency about user behavior, and efficient support processes. **Smartsupp** solves this problem by enabling fast, personal, and automated communication in real-time. With live chat, chatbots, and visitor tracking, companies can specifically address customers, answer questions immediately, and offer proactive support. **You benefit** by increasing your conversion rate, improving customer satisfaction, reducing support effort, and gaining valuable insights into the behavior of your website visitors. Smartsupp helps turn prospects into customers and sustainably optimize online customer service. ### 4. Fast, User-Friendly, and Reliable—Smartsupp Is the Best I’ve Tried **Rating:** 5.0/5.0 stars **Reviewed by:** Main source L. | Company tech manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Smartsupp?** Smartsupp is really interesting to use. It has an easy, user-friendly interface and feels fast, smart, reliable, and simple to set up. I’ve tried many other software options similar to Smartsupp, but I’ve come to realize that Smartsupp is by far the best among them all. **What do you dislike about Smartsupp?** I honestly don’t dislike anything about this software. For me, there’s nothing negative to say. My experience using it has been the best so far. **What problems is Smartsupp solving and how is that benefiting you?** I have seen nothing to complain about , so I don’t think there’s any problem for now ### 5. Reliable, User-Friendly Live Chat That Boosts Customer Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Adam Z. | E-commerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Smartsupp?** Smartsupp is a reliable and well-designed live chat platform that improves customer communication without adding unnecessary complexity. The interface is clear, fast, and easy to manage, even with multiple conversations running at once. Automation features reduce repetitive work while still allowing natural, human interaction when needed. The chatbot and visitor tracking tools provide useful context that helps respond accurately and efficiently. Integration with common e-commerce and website platforms is straightforward and stable. Overall, Smartsupp delivers practical functionality, consistent performance, and measurable value for customer support and sales workflows. **What do you dislike about Smartsupp?** Nothing, it really meets my needs :))))) **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp solves slow customer response and lost sales opportunities by enabling real-time chat on the website. Automation reduces repetitive work, while visitor insights improve reply accuracy. This results in faster support, higher conversions, and lower operational effort. ### 6. Simple and Effective Live Chat Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Petr K. | Marketing specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Smartsupp?** What I appreciate most about Smartsupp is its perfect balance of simplicity and power. From the very first use, it stood out as an intuitive chat solution that doesn’t require hours of setup or technical knowledge. The user-friendly interface makes it easy for anyone on the team to jump in and start chatting with customers in real time, and the mobile app means I always stay connected—even when I’m away from my desk. Another standout feature is the multichannel support. Being able to handle website chats, Messenger conversations, and automated responses all from one dashboard significantly improves communication and keeps everything organized. The chatbot automation has saved us a lot of time on repetitive questions, freeing up the team to focus on more complex customer issues. Overall, Smartsupp feels like a platform built with understanding for both businesses and customers: fast, straightforward, and genuinely helpful. **What do you dislike about Smartsupp?** Customization and analytics are a bit limited compared to some competitors, and some advanced features are only available in higher-priced plans. The mobile app is useful, but not always as smooth as the desktop version. **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp enables fast, real-time communication with website visitors, helping us respond quickly, capture leads, and improve customer satisfaction while saving time through automation. ### 7. Smartsupp: Excellent Customer Support with Live Chat and Very Human Bot **Rating:** 5.0/5.0 stars **Reviewed by:** Jose V. | administrador, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Smartsupp?** Smartsupp has been very useful for providing customer support, not only because of the live chat, but also because of the bot that responds quite well and seems human, I recommend it 100%. **What do you dislike about Smartsupp?** I like everything, to be honest, it's a very useful tool. **What problems is Smartsupp solving and how is that benefiting you?** I didn't know where the conversations were stored and they helped me. ### 8. Great real-time insights, but waiting for more engagement. **Rating:** 4.5/5.0 stars **Reviewed by:** Tomas H. | eshop admin, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Smartsupp?** The real-time visitor monitoring is excellent; I can see exactly which pages my customers are browsing. Also, the implementation was very quick and easy, allowing me to be ready to respond to questions almost immediately. **What do you dislike about Smartsupp?** The monthly subscription feels a bit high for a smaller e-shop, especially when starting out. I’m also still in the process of fine-tuning the settings to encourage more visitor engagement, as no one has used the chat in the first days. **What problems is Smartsupp solving and how is that benefiting you?** It solves the gap in communication by allowing me to interact with visitors at the exact moment they are making a purchase decision. The benefit is the ability to provide instant support and see user behavior live, which helps me understand my customers better. ### 9. Smartsupp: Easy Setup, Clear Interface, and Real-Time Visitor Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Pavel V. | IT and Media, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2026 **What do you like best about Smartsupp?** What I like most about Smartsupp is its ease of use, quick setup, and clear interface. I appreciate the ability to communicate with visitors instantly and see their behavior on the website in real time, which has a direct impact on business results. **What do you dislike about Smartsupp?** What I dislike most is the limitation of features in the lower plans and the occasional lack of clarity in the conversation history. I would also welcome more advanced customization options and more detailed analytics. **What problems is Smartsupp solving and how is that benefiting you?** It helps me respond to customer questions quickly and increases the chances of turning visitors into clients. ### 10. Simple, Practical Live Chat That Helps Us Support Visitors Better **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2026 **What do you like best about Smartsupp?** The best thing about Smartsupp is how simple and practical it is. I can chat with visitors instantly and understand their behavior on the site, which really helps me provide better support. **What do you dislike about Smartsupp?** What I dislike about Smartsupp is that some advanced features are limited in the basic plan, and customization options could be more flexible. **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp solves the problem of not being able to respond to customers quickly enough. It allows me to chat with visitors in real time and even automate answers to common questions, which saves time and helps me provide better support. ### 11. I highly recommend it if you want to increase sales through your website. **Rating:** 4.5/5.0 stars **Reviewed by:** Jitka V. | Marketing and sales director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Smartsupp?** It makes work easier, MiraAI is at a high level. It responds better than a live operator. **What do you dislike about Smartsupp?** The setup is simple and if you don't know something, you can ask MiraAI on the website. They will explain everything clearly. And most importantly, with great patience. **What problems is Smartsupp solving and how is that benefiting you?** Our company sells thermal insulation coatings and smart insulation. We are just starting out, but I can already see that the AI ​​sales assistant is a great help in answering client questions and gently guiding clients towards purchasing products. Thanks to the AI ​​sales assistant, clients immediately receive clear information about the products. ### 12. Good But Potentially Pricey for Small Teams **Rating:** 3.5/5.0 stars **Reviewed by:** Mikel N. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Smartsupp?** I like how Smartsupp notifies me of chats even when I'm not online, so I get alerts and notifications about various chats when I come on. It's actually good for connecting with fans on my website. Smartsupp helps me know that there are customers on my website, which is encouraging and makes me feel like my website is busy. **What do you dislike about Smartsupp?** I think Smartsupp should be free for everybody, not just a limited trial. The setup wasn't easy; I had to use YouTube to learn how to connect it. **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp alerts me to customer presence on my website, making me feel encouraged to do more work. ### 13. Clear dashboard, excellent support – perfect for beginners and small businesses as well. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2026 **What do you like best about Smartsupp?** Clear, straightforward dashboard, also suitable for beginners and small businesses in the field of chatbot/AI bot. Many functionalities and setup options without overwhelming. The implementation was simple. Very good own chatbot for questions about the dashboard. Fast and very good customer service for problems and questions. Very easy integration via WordPress plugin. **What do you dislike about Smartsupp?** The websites for training the AI bot are severely limited in number. **What problems is Smartsupp solving and how is that benefiting you?** We very often receive inquiries (on all channels) from customers who are not willing to take a closer look at our website and find information themselves with a click. Our AI chatbot supports exactly these customers in navigating the website and answers these questions for us (also in English). This is an enormous relief of workload. It is also interesting to learn about the exact course of the visit of this one customer who contacted us and had a question on our website. ### 14. Smartsupp: a chat that has taken our customer support to the next level **Rating:** 5.0/5.0 stars **Reviewed by:** Vít M. | IT specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Smartsupp?** Integration with analytics – the ability to track where visitors came from, how they navigate the website, and what interests them helps respond more intelligently and quickly. **What do you dislike about Smartsupp?** I haven't come across anything essential that I'm missing yet. **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp solves several key challenges in online customer communication. Before using it, we struggled to engage visitors in real time and often lost potential customers because their questions went unanswered. Smartsupp’s live chat and chatbot features changed that completely — we can now respond instantly, guide users through our website, and provide personal support without overwhelming our team. The visitor recording and analytics tools are another big advantage. They help us understand how customers interact with our site and where they might get stuck, so we can continuously improve the user experience. Overall, Smartsupp has helped us increase conversions, reduce response times, and build stronger relationships with our customers. ### 15. Easy to install and …just works! **Rating:** 4.0/5.0 stars **Reviewed by:** David O. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Smartsupp?** What I like best about Smartsupp is how simple it is to set up and customize the chat widget so it matches our store’s style. I also appreciate the virtual assistant feature, which helps answer customer questions automatically and saves us a lot of time. **What do you dislike about Smartsupp?** What I dislike about Smartsupp is that the pricing can be a bit unclear. When registering, I could choose a free plan, but now that my demo version is about to expire, I can’t find this option anymore. It leaves me unsure whether my account will continue on the basic free features or be suspended completely. **What problems is Smartsupp solving and how is that benefiting you?** It helps us stay closer to our customers by giving them an easy way to ask questions directly on our website. The virtual assistant solves many simple issues automatically, while live chat allows us to provide quick, personalized support. Thanks to this, we save time, improve customer satisfaction, and make the shopping experience more convenient. ### 16. Easy Setup and Intuitive Interface, but Room for Growth **Rating:** 3.0/5.0 stars **Reviewed by:** BDC . | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Smartsupp?** Ease of use — from the moment you implement the code on your website, you can start serving customers right away. The interface is intuitive, and configuring the AI assistant is very simple. **What do you dislike about Smartsupp?** No personalization of email handling. You can’t set a personalized—or any—signature, and the messages are sent with poor formatting. It’s easy to connect email inboxes, but from the end customer’s perspective, the appearance of the emails is terrible. **What problems is Smartsupp solving and how is that benefiting you?** Automation of simple inquiries about the offer or pointing customers to the correct contact number. But most importantly, we previously didn’t have live chat on the website — now we do, and we can generate more leads. ### 17. Makes It Easy to Answer Customer Questions and Resolve Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Shon J. | AI Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2026 **What do you like best about Smartsupp?** I’m able to answer my customers questions and help them resolve their issues. **What do you dislike about Smartsupp?** It was a little hard to figure out how to use the app at first **What problems is Smartsupp solving and how is that benefiting you?** I’m able to help my customers while I’m out and about ### 18. Great satisfaction: AI Chatbot brings new clients **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Smartsupp?** So far, great satisfaction, another way to acquire clients. Very beneficial AI Chatbot. **What do you dislike about Smartsupp?** So far, nothing that doesn't suit us. Everything works well, a very user-friendly application. **What problems is Smartsupp solving and how is that benefiting you?** More potential clients thanks to chat on the website ### 19. Simple tool for team-based live chat with website visitors **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Smartsupp?** Smartsupp is easy to set up and straightforward to use. It helps us stay in touch with website visitors in real time and keep conversations organized within the team. The interface is clear and makes it simple to follow up on incoming messages. **What do you dislike about Smartsupp?** Some features could be a little more flexible, and it can sometimes take a moment to find the right setting. A few parts of the workflow could also be smoother, especially when multiple people are involved and you’re trying to coordinate. Overall, it works well, but there’s still room for a few small improvements. **What problems is Smartsupp solving and how is that benefiting you?** It helps us communicate quickly with website visitors and coordinate our responses internally. This cuts down on back-and-forth and makes it easier to address questions right away while people are browsing. As a result, we can reply faster and keep our communication more consistent. ### 20. Simple and reliable live chat solution **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian C. | Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2026 **What do you like best about Smartsupp?** Its ease of use and quick setup. Smartsupp is very intuitive, allowing us to start chatting with website visitors almost immediately, without complex configuration. The real-time chat and basic automation features help us respond faster and improve initial contact with potential leads. **What do you dislike about Smartsupp?** Some advanced features and integrations are limited in the lower plans. For more complex automation or CRM integration, you quickly need to move to higher tiers. **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp helps us engage with website visitors in real time and capture leads that would otherwise leave without contacting us. It improves first contact, shortens response times, and allows us to identify potential customers more efficiently, resulting in better lead generation and customer engagement. ### 21. Intuitive, Fast to Install, and Great for Real-Time Visitor Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Budros K. | Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Smartsupp?** It has an intuitive interface, is quick to install, and allows real-time visitor tracking on the website. **What do you dislike about Smartsupp?** It lacks more advanced automation features and deeper integrations with some CRM systems. **What problems is Smartsupp solving and how is that benefiting you?** It helps maintain instant communication with potential customers, allowing me to respond quickly to inquiries and increase website conversions. ### 22. Simple integration into different systems **Rating:** 5.0/5.0 stars **Reviewed by:** Andreas S. | Inhaber, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2026 **What do you like best about Smartsupp?** Simple integration also in the different systems **What do you dislike about Smartsupp?** A WhatsApp Business account cannot be connected with SmartSupp if it was not set up through the Meta platform. However, on Meta, WhatsApp Business accounts that were only set up in the app cannot be merged with the Meta platform. Consequently, an existing WhatsApp Business account cannot be integrated. **What problems is Smartsupp solving and how is that benefiting you?** Visitors and potential customers should be able to quickly establish live contact with an advisor. ### 23. Effortless Setup and Reliable Automated Responses **Rating:** 5.0/5.0 stars **Reviewed by:** Euro N. **Reviewed Date:** October 27, 2025 **What do you like best about Smartsupp?** I appreciate Smartsupp's surprisingly easy setup, which was straightforward even for someone with my technical background as a software engineer. The platform effectively addresses my needs by tracking visitors and managing replies when I'm offline, which is crucial as I risk losing customers during those times. I find the AI features particularly useful as they help guide customers efficiently, enhancing customer interaction and satisfaction. Smartsupp is also very easy to use and relatable, with a simplicity that stands out, making it a product I would buy again. The uncomplicated setup process reinforces its user-friendly nature, and I have no immediate desire to change anything about it. Additionally, I am so satisfied with Smartsupp that I would confidently recommend it to others, rating it a perfect 10 for recommendation. **What do you dislike about Smartsupp?** Nothing 4now **What problems is Smartsupp solving and how is that benefiting you?** I find Smartsupp tracks my website visitors and manages replies when I'm offline, preventing customer loss. Its AI guides customers effectively, and setup is uncomplicated, making it easy to use. ### 24. My opinion about Smartsupp **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Smartsupp?** In my opinion, the best thing about Smartsupp is how it combines live chat with visitor tracking and chatbot automation in one simple platform. It’s especially useful for small and medium businesses because it’s easy to set up, affordable, and helps improve customer support and sales at the same time. I also appreciate how you can see what pages visitors are browsing in real time — it gives a lot of insight into customer behavior and helps you offer help at the right moment. **What do you dislike about Smartsupp?** In my opinion, I don't see any major disadvantages with Smartsupp so far. **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp helped me solve a specific problem related to an order — more precisely, a customer complaint. Thanks to the live chat feature, I was able to respond quickly, understand the issue clearly, and provide a solution without delays. It made the whole complaint process smoother and showed the customer that her concerns were taken seriously, which helped maintain trust and satisfaction. ### 25. Convenient Auto-Messages and Fast Bot Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Maxi S. | Sales Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Smartsupp?** Convenient and quick setup of automatic messages for your bot. Integration is quick! **What do you dislike about Smartsupp?** Sometimes I get kicked out of my account for no reason, and it's difficult to add multiple IP addresses to block. I hope this gets improved. **What problems is Smartsupp solving and how is that benefiting you?** Helps you quickly make your project communicate with clients ### 26. Powerful Live Chat + AI Automation with Great Integrations and Multilingual Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Smartsupp?** Live chat combined with AI chatbots and automated messages Visitor recordings, so you can see how people navigate your site A free tier, which makes it accessible for small businesses Integrations with platforms like Shopify, WooCommerce, and various CMSs Multilingual support **What do you dislike about Smartsupp?** The free plan is quite limited, and pricing can feel steep once you scale up agents or need advanced features Customization of the chat widget's appearance is more limited than some alternatives **What problems is Smartsupp solving and how is that benefiting you?** Inquiries about the suitability of products according to the catalog ### 27. My first experiences with the Smartsupp app with Mira AI **Rating:** 4.0/5.0 stars **Reviewed by:** Roman . | majitel a provozovatel e-shopů, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2025 **What do you like best about Smartsupp?** Once in the past, I was also a paying client of Smartsupp, including Smartlook, which was great and its then-timelessness was unique. During the crisis, when my e-shop was suffering, I reduced operating costs to a minimum, including the Smartlook service, which was not essential. Currently, I am returning to Smartsupp primarily because of Mira AI, in which I see the future of client communication and, for me as an e-shop operator, especially a time saver. As with everything new, it is necessary to get hands-on experience and learn to set everything up properly, which requires time and good technical support, which I currently see positively. Not everything, especially technical issues, can be solved by AI, so I started communicating with support via email. I would especially like to commend the fact that there are plenty of guides, recommendations, and videos on functionality available online, but having the option to resolve technical issues with a live expert is an absolute necessity. **What do you dislike about Smartsupp?** I would welcome the option of immediate phone support exclusively for technical issues, which are resolved slowly and poorly explained via email, while clients can probably study the rest themselves. Also, various settings and changes appear on the e-shop with a relatively large delay, and then I don't know if everything went correctly and according to my expectations. Somehow better devise an easy choice for the client whether they want to communicate exclusively with a live operator if they are online or just with Mira AI. **What problems is Smartsupp solving and how is that benefiting you?** Mainly, I expect automation to save my time, and then client satisfaction with the implementation in my other e-shops if the clients use the service effectively and rate it positively. ### 28. Sometimes more useful than google analytics... **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Smartsupp?** Direct live chat of course, and live possibility to see what exactly checks potential customers who visit my site and where from is he - amaizing! Oters is possibility to match visual part of this widget to style of my website digitalkrafter.pl without even using css. **What do you dislike about Smartsupp?** Didn't find yet. I need more time to check any disadvantages. **What problems is Smartsupp solving and how is that benefiting you?** More control of catching clients. Analytics of who and where from are my lovely clients. ### 29. Effortless Customer Interaction with Seamless Automation **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Smartsupp?** I like how Smartsupp makes it easier to attend to and solve my customers' problems. What I like most about Smartsupp is how easy it is to combine live chat with automation in one place. The initial setup was 100% easy. **What do you dislike about Smartsupp?** There’s nothing I don’t like **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp makes it easier to attend to customer issues and combines live chat with automation in one place. ### 30. We welcomed Smartsupp into our company as a practical solution. **Rating:** 4.5/5.0 stars **Reviewed by:** Silvia S. | sales representative, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Smartsupp?** We appreciate the chat and chatbot integration, for better connection and faster communication with customers. Faster problem solving and advice for our clients. It is definitely a practical helper and makes the work process easier. **What do you dislike about Smartsupp?** We have been using it for a short time, and so far we have not found any disadvantages or defects. **What problems is Smartsupp solving and how is that benefiting you?** We get too many phone calls about products and their use. This way, a worker can answer directly, advise and direct a person from a PC. Over time, we want to set up AI communication and it will help us greatly simplify the daily running of the company. ### 31. Boosts Online Sales with Chatbots and Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** ANANYA T. | Lab Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Smartsupp?** I find Smartsupp's live chat feature very easy to install and good to use. I also appreciate the AI chatbots, which help customers find the best product. The video recording sessions and the ability to track visitor behavior stand out to me. I enjoy the multi-channel support through WhatsApp and Messenger, along with the deep customization options. **What do you dislike about Smartsupp?** Human agent workflow could be improved, training AI continuously, create engaging welcome messages, seamless human handover **What problems is Smartsupp solving and how is that benefiting you?** I use Smartsupp to boost online sales with chatbots and to help customers find the best product. ### 32. Cost-Effective Livechat with Unlimited Agents **Rating:** 4.5/5.0 stars **Reviewed by:** FivePD Czech Community . **Reviewed Date:** December 06, 2025 **What do you like best about Smartsupp?** I currently use Smartsupp as a live chat solution for our website, and I really like its modern look and fair pricing. It offers a single price point with basic yet sufficient features, without unnecessary additional costs. Unlike other live chat solutions that charge expensive plans, such as $20 per support agent, Smartsupp provides unlimited agents on all plans. Additionally, the initial setup was very easy. **What do you dislike about Smartsupp?** Adding a feature for voice calls with support agents would be really good for some additional costs maybe. **What problems is Smartsupp solving and how is that benefiting you?** I use Smartsupp as a livechat solution to solve customer issues more quickly and effectively at a fair price with unlimited agents, without unnecessary additional costs. ### 33. A real professional chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** Franck B. | business leader, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Smartsupp?** Installation and configuration are straightforward. The main benefit is that the Mira AI assistant functions flawlessly. Its responses are highly relevant, making it an excellent tool for saving time in support tasks! **What do you dislike about Smartsupp?** The interface requires a bit of time to get used to. As a beginner, I found that both the Mira AI and Real Chat interfaces demanded some mental effort to understand, but with some patience, I was able to start figuring things out. **What problems is Smartsupp solving and how is that benefiting you?** SmartSupp has been a tremendous time saver for me, especially when it comes to responding to the frequently asked questions from both my leads and clients. ### 34. Affordable Live Chat & Visitor Engagement Tool for Growing Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** KORVEL L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Smartsupp?** ✅ Easy to set up and use: Smartsupp integrates seamlessly with most e-commerce platforms and websites. The user interface is clean and beginner-friendly. ✅ Powerful features: Includes live chat, automated chatbots for handling common queries, visitor tracking, and even video recordings that show how users navigate your site. ✅ Affordable plans: Suitable for small to medium businesses, with a free option and reasonably priced paid tiers. ✅ Mobile app: Lets you chat with customers on the go, so you never miss an opportunity. ✅ Multilingual support: Useful for global businesses looking to serve customers in different languages. **What do you dislike about Smartsupp?** 🚩 Limited advanced automation: While the chatbot builder is solid, it may lack some of the sophisticated flows that higher-end platforms offer. 🚩 Customization constraints: Some users may find design and layout options for the chat widget somewhat basic. 🚩 Reports could be deeper: It is not possible to view the visit history after the visitor logs out. **What problems is Smartsupp solving and how is that benefiting you?** Missed sales opportunities: Many visitors leave a website without buying because they have unanswered questions. Slow customer support: Email or phone support is often too slow for quick, simple questions. Low customer engagement: It’s hard to start conversations and build trust with anonymous visitors. Lack of insight into customer behavior: Without knowing how visitors browse, it’s difficult to optimize the site experience. Repetitive inquiries: Teams waste time answering the same common questions over and over. Higher conversions & sales: Live chat and instant answers help move visitors from browsing to buying. Faster support, happier customers: Real-time help means fewer abandoned carts and more satisfied shoppers. Proactive engagement: You can start conversations automatically based on visitor behavior (like time on page or cart value). Better understanding of customers: With visitor recordings, you see exactly how people interact with your site, so you can fix problems and improve UX. Efficiency with chatbots: Chatbots handle FAQs and qualify leads, freeing up your team for more complex issues. ### 35. Great Value for Chat, WhatsApp, and Email—With Room to Grow **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Smartsupp?** Combination of chat, whatsapp and email. Price is quite low. **What do you dislike about Smartsupp?** I'm missing onboarding tutorial. I'm quite lost in UI, it might take some time to getting know it. **What problems is Smartsupp solving and how is that benefiting you?** It helps my customers who does not want to fill in forms or write email to contact us. ### 36. User-Friendly Automation with Easy Chat Options **Rating:** 5.0/5.0 stars **Reviewed by:** Robert A. | Moderator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2026 **What do you like best about Smartsupp?** Very user friendly and automated chat options **What do you dislike about Smartsupp?** Not much posibility with the design of the chat button **What problems is Smartsupp solving and how is that benefiting you?** Assisting with live chat support for my members on my website to easily stay in contact with them ### 37. Smartsupp seems to be a good choice for my first chatbot **Rating:** 4.0/5.0 stars **Reviewed by:** Cosmin Adrian T. | R&D Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2026 **What do you like best about Smartsupp?** Seems easy to use, has many useful automated message routines **What do you dislike about Smartsupp?** Only has interface in English, so far at least. **What problems is Smartsupp solving and how is that benefiting you?** I hope it will help me with the website client retention time. ### 38. Mira AI Delivers Spot-On Product Recommendations **Rating:** 5.0/5.0 stars **Reviewed by:** Michał W. | Senior IT Administator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 01, 2026 **What do you like best about Smartsupp?** I like Mira AI the most. It's truly amazing. It does a fantastic job of suggesting products based on the parameters you specify. **What do you dislike about Smartsupp?** Despite all this, the price is high, cheaper packages will encourage more expansion **What problems is Smartsupp solving and how is that benefiting you?** First of all, it answers questions that are repetitive even though they are listed on the website as FAQs. ### 39. Smartsupp looks very promising. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Smartsupp?** In particular, the Mira AI feature seems extremely useful, as it helps automate responses and makes customer support more efficient. I also really like the option of automatic welcome messages, which is a great way to engage visitors right from the start and encourage them to start a conversation. **What do you dislike about Smartsupp?** Unfortunately, in Mira AI you cannot directly correct its replies so that it learns from those edits – instead, you have to add exact response patterns for specific questions, which takes more time. On the mobile app, messages often arrive with a delay, and sometimes they are delivered twice instead of once. Another issue is that Mira, with the 5-second delay, is not able to pick up the customer’s previous question automatically – the question needs to be repeated again, which reduces efficiency. **What problems is Smartsupp solving and how is that benefiting you?** I especially appreciate that the chat can automatically answer frequently asked questions, so I don’t have to waste time replying to them myself. ### 40. Intuitive and easy-to-explore interface and a high time saving in customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Smartsupp?** The interface is quite intuitive, although I am still discovering and exploring it little by little. **What do you dislike about Smartsupp?** I still need training to be able to use its full potential. **What problems is Smartsupp solving and how is that benefiting you?** The customer service is very good and, when you can automate it, it will be impressive. ### 41. Easy Integration and Modern Live Chat, but Notification Delays **Rating:** 5.0/5.0 stars **Reviewed by:** Krystian S. | ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Smartsupp?** What I like most about Smartsupp is how easy it is to use and integrate with my online store. The live chat widget looks modern and professional, and it helps me communicate with customers in real time. I also appreciate the visitor recording feature, which allows me to understand customer behavior and improve conversions. The setup process was quick, and the dashboard is intuitive even for non-technical users. **What do you dislike about Smartsupp?** Sometimes the notifications don’t appear instantly, and there can be a short delay before a new message pops up. **What problems is Smartsupp solving and how is that benefiting you?** Easier communication with customers ### 42. Easy to use and highly effective in a work environment **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2025 **What do you like best about Smartsupp?** What I like best about Smartsupp is how seamlessly it allows me to interact with visitors in real time, while also giving me full insight into their behavior on the site. I use the live chat feature daily, and it works flawlessly – fast, reliable, and easy to manage. What I find most valuable, though, is being able to see exactly which pages users visit and how they navigate through the site. Combined with the smart automatic messages and chatbot options, Smartsupp helps me offer fast, personalized support and really understand what my customers are looking for. **What do you dislike about Smartsupp?** Honestly, there’s nothing major I dislike about Smartsupp. So far, it has worked smoothly for everything I need — from live chat to visitor tracking. If I had to mention something, maybe just small interface improvements or new chatbot features over time, but nothing critical. Overall, I’m really satisfied. **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp helps me solve the problem of delayed communication with website visitors. Instead of waiting for emails or missed messages, I can respond instantly through live chat and keep potential customers engaged. It also solves the challenge of not knowing how users interact with my site — thanks to visitor tracking and chat history, I can see exactly where they get stuck or lose interest. As a result, I offer faster support, increase conversions, and provide a more personal, helpful experience for each visitor. ### 43. Simply perfect **Rating:** 5.0/5.0 stars **Reviewed by:** Levio T. | Dispatcher, operator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2025 **What do you like best about Smartsupp?** What I like most about Smartsupp is its simplicity and clarity. The interface is very intuitive, allowing every team member to quickly get oriented. I also appreciate the ability to track visitor behavior in real-time, which helps us better understand customer needs and respond to them more effectively. A big plus is the mobile app, which allows us to have communication with clients always at hand. The integration with the website was quick and seamless, and the support from Smartsupp is always fast and willing. Overall, I rate Smartsupp as an excellent tool that has improved our communication with customers and contributed to greater client satisfaction. **What do you dislike about Smartsupp?** I have nothing to criticize – for me, it is an excellent tool in every aspect. **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp helped us solve the problem of communication with customers on the web – previously many left without an answer, today they receive an immediate response either through live chat or chatbot. A great benefit is also that we can see the behavior of visitors and better understand their needs. Thanks to this, customer satisfaction and the number of orders have increased. We also appreciate the clear interface and mobile application, which allows us to respond from anywhere. ### 44. useful new application **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Smartsupp?** quick contact with the customer, time saving **What do you dislike about Smartsupp?** I would welcome sending notifications to email. **What problems is Smartsupp solving and how is that benefiting you?** customer inquiries about products, on the product offer ### 45. Everything Is Great—Stronger Client Connections Every Time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Smartsupp?** Everything is great in this app. Better connection with clients **What do you dislike about Smartsupp?** Nothing, I love this app. This app help me so many times **What problems is Smartsupp solving and how is that benefiting you?** Find new clients ### 46. Smartsupp brings us closer to our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Martin O. | E-Commerce Business Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Smartsupp?** The setup was straightforward, and after just a few days, we noticed how positively our customers reacted to the chat feature. We particularly like the ability to automatically show or hide the chat depending on opening hours or availability. The real-time interaction helps us respond to questions more quickly and potentially close more sales. **What do you dislike about Smartsupp?** So far, we have not identified any significant disadvantages. **What problems is Smartsupp solving and how is that benefiting you?** Before Smartsupp, we could often only answer customer inquiries via email, which led to delays and sometimes to abandoned purchases. With Smartsupp, we can respond directly in the shop in real-time, which not only improves the shopping experience but also increases the likelihood that customers will complete their purchase. The ability to provide automated responses outside of business hours ensures that no inquiry goes unanswered. ### 47. Fast Client Chat That Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Mehmet Ali D. | business development, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Smartsupp?** fast chat with the clients and new customers **What do you dislike about Smartsupp?** high costs this is only dislike about smartsupp **What problems is Smartsupp solving and how is that benefiting you?** short questions ### 48. Great Application **Rating:** 3.5/5.0 stars **Reviewed by:** Aaron A. | Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Smartsupp?** Smartsupp has made it easier for our customers to communicate with us at anytime of the day. It is very user friendly and easy to setup. Our customers are able to leave their email for us to contact them later when we are offline which has made us increase sales. **What do you dislike about Smartsupp?** However, the only downside they can improve on is to enable us to reply to a particular text from a customer and not just reply as a regular message. **What problems is Smartsupp solving and how is that benefiting you?** The app has enabled our customers to reach us easily unlike emails where you have to wait for longer response times. ### 49. Easy to Configure and Get Started **Rating:** 4.5/5.0 stars **Reviewed by:** Maciej M. | Specjalista ds. SEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Smartsupp?** Easy to configure, simple to integrate with your site. **What do you dislike about Smartsupp?** Little bit a price, because when u start your ecommerce its not that easy to pay. **What problems is Smartsupp solving and how is that benefiting you?** Answering FAQ and client dont have to wait for customer service. ### 50. A great tool for communication and organisation **Rating:** 5.0/5.0 stars **Reviewed by:** Kristýna C. | Customer Service Team Member, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2025 **What do you like best about Smartsupp?** A great tool for communication and organisation, combining ease of use with advanced features. This allows us to respond quickly to customer enquiries, keep track of what they are viewing, and address them accordingly.It helps us collect feedback and track customers in real time. **What do you dislike about Smartsupp?** So far, I haven't encountered any shortcomings. Everything works reliably, the interface is clear, and the tool does exactly what I expect it to do. I'm satisfied. 😊 **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp helps us solve the problem that customers are not limited to email or phone – they can ask questions directly on the website and we respond immediately. Thanks to this, they don't leave for the competition just because of minor questions. At the same time, it makes it easier for us to track customer activity on the website – we can see what they are viewing and target them accordingly. This increases trust and improves conversions. Overall, Smartsupp speeds up communication, saves customer support time, and helps build better customer relationships. ## Smartsupp Discussions - [make it inerract with whatsup](https://www.g2.com/discussions/make-it-inerract-with-whatsup) - 2 comments, 2 upvotes - [View Smartsupp pricing details and edition comparison](https://www.g2.com/products/smartsupp/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+02%3A20%3A18+-0500&secure%5Bsession_id%5D=05e85bdb-7a3a-41a9-b019-36ae63c31088&secure%5Btoken%5D=2d56615993fb601dfcb687d2f0f2575299a5a82ede4cb10f67f69bd9fa8356dd&format=llm_user) ## Smartsupp Integrations - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Hi Marley](https://www.g2.com/products/hi-marley/reviews) - [Lightspeed eCom](https://www.g2.com/products/lightspeed-lightspeed-ecom/reviews) - [PrestaShop](https://www.g2.com/products/prestashop/reviews) - [Shoptet](https://www.g2.com/products/shoptet/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Yooz](https://www.g2.com/products/yooz/reviews) ## Smartsupp Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Responses** - Customization - Control - Route To Human - Menu bars **Customer Support** - Text - Speech - Knowledge Base **Communication** - Pop-up Chat - Notifications - In-App Messaging **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Automation** - Ticket Resolution - Customization - Intelligent Routing ** Internal Use** - Customization - Conversation Archiving - Team Inbox **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Performance Analysis** - Coaching - Peformance Tracking **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation **Sales Analysis** - ROI Forecasting - Sales Forecasting **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Smartsupp Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,843 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (784 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,693 reviews)