--- title: Smartsupp Reviews meta_title: 'Smartsupp Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1050 reviews by the users' company size, role or industry to find out how Smartsupp works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1050 scale: '5' date_modified: '2026-08-13' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Smartsupp Reviews **Vendor:** Smartsupp **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,050 ## About Smartsupp Smartsupp helps businesses grow online sales with advanced AI Shopping Assistants, live chat, multichannel solution and automated workflows. We offer everything you need to grow your online sales: an easy-to-use platform powered with AI, chatbots with various skills and templates, live chat... and much much more you can use to engage your visitors at the right time and convert them into loyal customers in no time. Smartsupp is one of the leading and most trusted chat and chatbot solutions in the world, currently helping over 100,000 webshops and websites. ## Smartsupp Pros & Cons **What users like:** - Users find Smartsupp's **ease of use** exceptional, enhancing communication and allowing for seamless integration with various platforms. (108 reviews) - Users appreciate the **easy setup** of Smartsupp, making website integration and configuration a breeze. (68 reviews) - Users appreciate the **helpful automation** features of Smartsupp, enhancing customer support efficiency and engagement. (63 reviews) - Users love the **real-time visitor tracking** and easy-to-use features of Smartsupp across multiple devices. (62 reviews) - Users praise the **intuitive interface** of Smartsupp, enhancing navigation and ensuring a smooth, user-friendly experience. (51 reviews) - Simple (46 reviews) - Customer Support (42 reviews) - User Interface (41 reviews) - Easy Integrations (40 reviews) - Chatbots (36 reviews) **What users dislike:** - Users find the subscription **expensive** , especially for small businesses, and suggest price reductions for better accessibility. (29 reviews) - Users feel that the subscription price is **too high** , suggesting that reducing it could enhance overall satisfaction. (21 reviews) - Users find the **AI limitations** of Smartsupp restrictive, requiring tedious manual input for better chatbot performance. (19 reviews) - Users find **missing features** like limited integrations and slow customer switching frustrating in Smartsupp. (16 reviews) - Users find the **chat management lacking** , struggling with limited message editing and poor support communication. (10 reviews) - Users find Smartsupp's **limited features** on the free plan insufficient for growing business needs and customization options. (10 reviews) - Notification Issues (8 reviews) - Slow Loading (8 reviews) - Limited Customization (7 reviews) - Poor Customer Support (7 reviews) ## Smartsupp Reviews ### 1. Effortless Automation with Multilingual Excellence **Rating:** 4.0/5.0 stars **Reviewed by:** Blessed P. | Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2026 **What do you like best about Smartsupp?** I use Smartsupp to automate our customer support with its AI chatbot and email capabilities. It's significantly improved our customer communications by automating responses, answering FAQs, and sending notifications so we don't miss inquiries—24/7. I love how easy it is to use and integrate. Smartsupp goes beyond other services because it's also multilingual. It automatically adapts to the customer's language without setup, which is impressive. It's easy to integrate and user-friendly, making it suitable for people without technical experience. It enables businesses to integrate features without extra developer costs. The multilingual feature, in particular, is a standout as it automatically responds in customers' languages out of the box. **What do you dislike about Smartsupp?** I think Smartsupp could be improved by adding email ticketing. If it could convert incoming emails into numbered tickets and send automated responses like 'email received' or 'your ticket number is…', that would make it much more engaging and advanced. Also, a knowledge base feature would be great—something that lets customers access documented support in one central place. It would help Smartsupp users make more informed and engaging decisions, allowing support teams to easily share help articles and guide users through solutions using documentation. **What problems is Smartsupp solving and how is that benefiting you?** I use Smartsupp to automate customer support with its AI chatbot and emails, enhancing customer communication by answering FAQs and notifying my team of inquiries 24/7. The multilingual feature automatically adapts to customers' languages, making integration easy without extra developer costs. ### 2. Smartsupp: Easy Setup, Clear Interface, and Real-Time Visitor Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Pavel V. | IT and Media, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2026 **What do you like best about Smartsupp?** What I like most about Smartsupp is its ease of use, quick setup, and clear interface. I appreciate the ability to communicate with visitors instantly and see their behavior on the website in real time, which has a direct impact on business results. **What do you dislike about Smartsupp?** What I dislike most is the limitation of features in the lower plans and the occasional lack of clarity in the conversation history. I would also welcome more advanced customization options and more detailed analytics. **What problems is Smartsupp solving and how is that benefiting you?** It helps me respond to customer questions quickly and increases the chances of turning visitors into clients. ### 3. Good But Potentially Pricey for Small Teams **Rating:** 3.5/5.0 stars **Reviewed by:** Mikel N. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Smartsupp?** I like how Smartsupp notifies me of chats even when I'm not online, so I get alerts and notifications about various chats when I come on. It's actually good for connecting with fans on my website. Smartsupp helps me know that there are customers on my website, which is encouraging and makes me feel like my website is busy. **What do you dislike about Smartsupp?** I think Smartsupp should be free for everybody, not just a limited trial. The setup wasn't easy; I had to use YouTube to learn how to connect it. **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp alerts me to customer presence on my website, making me feel encouraged to do more work. ### 4. Easy to install and …just works! **Rating:** 4.0/5.0 stars **Reviewed by:** David O. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Smartsupp?** What I like best about Smartsupp is how simple it is to set up and customize the chat widget so it matches our store’s style. I also appreciate the virtual assistant feature, which helps answer customer questions automatically and saves us a lot of time. **What do you dislike about Smartsupp?** What I dislike about Smartsupp is that the pricing can be a bit unclear. When registering, I could choose a free plan, but now that my demo version is about to expire, I can’t find this option anymore. It leaves me unsure whether my account will continue on the basic free features or be suspended completely. **What problems is Smartsupp solving and how is that benefiting you?** It helps us stay closer to our customers by giving them an easy way to ask questions directly on our website. The virtual assistant solves many simple issues automatically, while live chat allows us to provide quick, personalized support. Thanks to this, we save time, improve customer satisfaction, and make the shopping experience more convenient. ### 5. Simple tool for team-based live chat with website visitors **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Smartsupp?** Smartsupp is easy to set up and straightforward to use. It helps us stay in touch with website visitors in real time and keep conversations organized within the team. The interface is clear and makes it simple to follow up on incoming messages. **What do you dislike about Smartsupp?** Some features could be a little more flexible, and it can sometimes take a moment to find the right setting. A few parts of the workflow could also be smoother, especially when multiple people are involved and you’re trying to coordinate. Overall, it works well, but there’s still room for a few small improvements. **What problems is Smartsupp solving and how is that benefiting you?** It helps us communicate quickly with website visitors and coordinate our responses internally. This cuts down on back-and-forth and makes it easier to address questions right away while people are browsing. As a result, we can reply faster and keep our communication more consistent. ### 6. My first experiences with the Smartsupp app with Mira AI **Rating:** 4.0/5.0 stars **Reviewed by:** Roman . | majitel a provozovatel e-shopů, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2025 **What do you like best about Smartsupp?** Once in the past, I was also a paying client of Smartsupp, including Smartlook, which was great and its then-timelessness was unique. During the crisis, when my e-shop was suffering, I reduced operating costs to a minimum, including the Smartlook service, which was not essential. Currently, I am returning to Smartsupp primarily because of Mira AI, in which I see the future of client communication and, for me as an e-shop operator, especially a time saver. As with everything new, it is necessary to get hands-on experience and learn to set everything up properly, which requires time and good technical support, which I currently see positively. Not everything, especially technical issues, can be solved by AI, so I started communicating with support via email. I would especially like to commend the fact that there are plenty of guides, recommendations, and videos on functionality available online, but having the option to resolve technical issues with a live expert is an absolute necessity. **What do you dislike about Smartsupp?** I would welcome the option of immediate phone support exclusively for technical issues, which are resolved slowly and poorly explained via email, while clients can probably study the rest themselves. Also, various settings and changes appear on the e-shop with a relatively large delay, and then I don't know if everything went correctly and according to my expectations. Somehow better devise an easy choice for the client whether they want to communicate exclusively with a live operator if they are online or just with Mira AI. **What problems is Smartsupp solving and how is that benefiting you?** Mainly, I expect automation to save my time, and then client satisfaction with the implementation in my other e-shops if the clients use the service effectively and rate it positively. ### 7. Great Value for Chat, WhatsApp, and Email—With Room to Grow **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Smartsupp?** Combination of chat, whatsapp and email. Price is quite low. **What do you dislike about Smartsupp?** I'm missing onboarding tutorial. I'm quite lost in UI, it might take some time to getting know it. **What problems is Smartsupp solving and how is that benefiting you?** It helps my customers who does not want to fill in forms or write email to contact us. ### 8. Smartsupp seems to be a good choice for my first chatbot **Rating:** 4.0/5.0 stars **Reviewed by:** Cosmin Adrian T. | R&D Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2026 **What do you like best about Smartsupp?** Seems easy to use, has many useful automated message routines **What do you dislike about Smartsupp?** Only has interface in English, so far at least. **What problems is Smartsupp solving and how is that benefiting you?** I hope it will help me with the website client retention time. ### 9. Great Application **Rating:** 3.5/5.0 stars **Reviewed by:** Aaron A. | Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Smartsupp?** Smartsupp has made it easier for our customers to communicate with us at anytime of the day. It is very user friendly and easy to setup. Our customers are able to leave their email for us to contact them later when we are offline which has made us increase sales. **What do you dislike about Smartsupp?** However, the only downside they can improve on is to enable us to reply to a particular text from a customer and not just reply as a regular message. **What problems is Smartsupp solving and how is that benefiting you?** The app has enabled our customers to reach us easily unlike emails where you have to wait for longer response times. ### 10. Efficient Customer Support with Easy Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Cyprian A. **Reviewed Date:** January 06, 2026 **What do you like best about Smartsupp?** I like that Smartsupp helps me communicate with customers easily and notifies me when a visitor is on my website. It's a good app and very easy to control. The initial setup was very easy. **What do you dislike about Smartsupp?** I don't understand the subscription that much. **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp helps me communicate with customers easily and notifies me when a visitor visits my website. It's also very easy to control. ### 11. Simple control, automatic messages, and a great mobile app **Rating:** 4.0/5.0 stars **Reviewed by:** Jan V. | Sales manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Smartsupp?** Simple control. Automatic messages. Mobile app. Simple implementation on the web. **What do you dislike about Smartsupp?** Not yet. I've been using it for a short time, but a week of use has decided that I will certainly continue with the application. **What problems is Smartsupp solving and how is that benefiting you?** Responds quickly to customer needs - chatbot. Collects information about customers. ### 12. Highly recommended and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Jorge Q. | Eshop marager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Smartsupp?** Automatic response to customers with frequently asked questions **What do you dislike about Smartsupp?** Let everything be in English in the configuration **What problems is Smartsupp solving and how is that benefiting you?** That this is in English .. t not be able to change the initial message ### 13. Good tool for our small business **Rating:** 4.0/5.0 stars **Reviewed by:** Steve D. | Director, Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Smartsupp?** Pretty easy to use and has done a good job of handling customer inquiries. It's a little bit limited in scale (only allows for 5 conversation topics and then 5 subtopics), but for the price, it's been a good option for us. Easy to implement and integrate with Wordpress. **What do you dislike about Smartsupp?** Customer support has been a bit slow. They have helped resolve a couple of issues for us, but response times are slower than I would have hoped and are ironically mostly handled through email. **What problems is Smartsupp solving and how is that benefiting you?** Has allowed our customer service agent to spend more time on higher priority items because we know our site's chat function is now automated. ### 14. Neat User Experience with a Great AI Assistant **Rating:** 4.0/5.0 stars **Reviewed by:** Karl H. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Smartsupp?** Ai assistant. Neat user experience. Simple design **What do you dislike about Smartsupp?** Nothing at all for the now. I'm still using it **What problems is Smartsupp solving and how is that benefiting you?** It's making conversations with visitors easier. Some times we can miss out customers who check our website but with smartsupp integrated we get notified anytime someone is on the site ### 15. Easy Website Setup and Smooth Email Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Smartsupp?** The app is very easy to implement on the website and integrate with email. **What do you dislike about Smartsupp?** I am not very convinced about the AI assistant so far **What problems is Smartsupp solving and how is that benefiting you?** It helps us turn leads into business ### 16. SmartS Up – An Innovative and User-Friendly Solution! **Rating:** 4.0/5.0 stars **Reviewed by:** Jacek G. | Reklama, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2025 **What do you like best about Smartsupp?** Smartsupp is an excellent live chat and chatbot solution that enhances customer communication. What I love most is its ease of use and integration with websites and e-commerce platforms. The real-time visitor tracking feature is fantastic, allowing businesses to see who is browsing and engage proactively. The chatbot automation also helps save time while maintaining excellent customer support. Plus, the mobile app is a great addition, making it easy to respond to customers on the go. **What do you dislike about Smartsupp?** While Smartsupp is a great tool, one drawback is that the free plan has limited features, which may not be sufficient for growing businesses. Additionally, while the chatbot is useful, it could have more customization options to make interactions even more personalized. Lastly, some users may find that advanced analytics require higher-tier plans, which might not fit every budget. **What problems is Smartsupp solving and how is that benefiting you?** Live Chat Support – Instantly assisting customers with their questions and improving response times. ### 17. Reliable and Fast with Smooth Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Clarkson M. **Reviewed Date:** September 29, 2025 **What do you like best about Smartsupp?** I love using Smartsupp because it is very reliable and fast. The setup was smooth, and it facilitates good and fast communication, which benefits my business by ensuring effective client interactions. I would definitely consider buying it again for its excellent live chat capabilities. Everything about Smartsupp's features is satisfactory and meets my needs. **What do you dislike about Smartsupp?** I will like my Smartsupp to last longer **What problems is Smartsupp solving and how is that benefiting you?** It enhances my communication with clients through fast, reliable live chat, making conversations effective and reducing delays. ### 18. Great for collecting leads with a simple chatbot setup **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Smartsupp?** I use Smartsupp on my personal project website to collect leads. The chatbot works well – I offer both direct contact and an FAQ-style conversation, and it’s easy for visitors to use. It was quick to set up and looks good on the site without getting in the way. **What do you dislike about Smartsupp?** The AI chatbot feature is only available as a separate add-on, which means it’s not included in the standard plan. It would be nice if at least a basic version of the AI responses was part of the main package. **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp helps me handle first-contact conversations without being online all the time. I use it on my personal website to collect leads and provide basic info via a chatbot. I’m also planning to use it inside my app – behind the login – as a support layer, where each page will trigger different chatbot automations based on the context. This way, I can guide users better and reduce manual replies. ### 19. I love using Smartsupp for my business live chat for longer **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Smartsupp?** Hi 👋🏻 I like best about Smartsupp because I’m very comfortable using it for my business Livechat and it’s very fast and reliable to use with an understanding. Good alert from it and fast response to my business clients so I will be very glad to receive the 1 month free for my Smartsupp account so I can also recommend it to others who we also like to use it for live chat. Thanks for your help and response back with a good news. **What do you dislike about Smartsupp?** I will like my Smartsupp to stay longer.I don’t like the way it’s only for 14 days because I’m using it for my business Livechat **What problems is Smartsupp solving and how is that benefiting you?** It’s faster to respond to someone and good notification ### 20. Easy Installation and Feature-Rich Experience...but service could be better **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Smartsupp?** Easy installation, lots of good features. **What do you dislike about Smartsupp?** Difficult to get customer support with a human being **What problems is Smartsupp solving and how is that benefiting you?** Webiste traffic engaement and lead generation. ### 21. Reliable and Fast Communication with Smartsupp **Rating:** 4.0/5.0 stars **Reviewed by:** Clark M. | Live Chat, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Smartsupp?** I love using Smartsupp for my business because it is very reliable and supports fast conversations. The live chat functionality is excellent; it clarifies alarms and messages quickly, making communication with customers. **What do you dislike about Smartsupp?** I don’t like when it doesn’t last longer **What problems is Smartsupp solving and how is that benefiting you?** It’s good for live chat and help me with good communication ### 22. Lots of configuration options **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Smartsupp?** Many configuration options. Notifications of new customers and their movement through the e-shop. **What do you dislike about Smartsupp?** so far everything we have encountered is satisfactory **What problems is Smartsupp solving and how is that benefiting you?** helps - will help customers find the right product ### 23. Smooth and effective app **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Smartsupp?** This app is very user friendly direct and keeps track of user data at all times with their build in AI tool that assists agents when busy to answer queries **What do you dislike about Smartsupp?** Alert duration is very short to notify the agent about an incoming chat or message **What problems is Smartsupp solving and how is that benefiting you?** The problem of missing clients inquiry and queries this app through their build in AI helps to respond to clients queries even when an agent has not been assigned ### 24. Room for improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Investment Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Smartsupp?** It’s fast, and notifications come in seconds, available bot for notifications to customers when away, Help grammar checking, live approximate location. It’s almost the best. **What do you dislike about Smartsupp?** Can’t edit a message, can’t reply to a message in a chat (tag, reply). **What problems is Smartsupp solving and how is that benefiting you?** Helps in communicating with users of my website. ### 25. Experience with Smartsupp **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2025 **What do you like best about Smartsupp?** My experience has been good just the issue with responding from live chat to clients emails. Most of them don’t see it. **What do you dislike about Smartsupp?** responding from live chat to clients emails. Most of them don’t see it. **What problems is Smartsupp solving and how is that benefiting you?** I have no idea what they’re solving because I have only one issue. Responding from live chat to clients emails. Most of them don’t see it. ### 26. Very smar and easy tool for startups **Rating:** 4.0/5.0 stars **Reviewed by:** Piotr K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Smartsupp?** Easy, intuitive, and free trial. Integration was also straightforward. **What do you dislike about Smartsupp?** Maybe longer period of the free trial will be apreciated ;) **What problems is Smartsupp solving and how is that benefiting you?** I needed the platform to communicate with clietns and it works well. ### 27. Mira AI and Automation Make This a Standout Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Michaela K. | Automation engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Smartsupp?** I'm looking at an AI module that helps me with sales, various automations that I can put together. **What do you dislike about Smartsupp?** Smartsupp does not support the Slovak language and sometimes I don't have complete translations. **What problems is Smartsupp solving and how is that benefiting you?** Better sales ### 28. Great app to keep track of your clients and stay connected **Rating:** 4.0/5.0 stars **Reviewed by:** antonio l. | Sales Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Smartsupp?** Easy to use app with a GUI friendly nature. Good notifications system in real time **What do you dislike about Smartsupp?** Keep all my details in one place and help me accomplish my sales goals **What problems is Smartsupp solving and how is that benefiting you?** Keep track of my clients and make me never miss a chat ### 29. Tested and liked it **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Smartsupp?** The features and customizability, Mira AI is awesome, too. **What do you dislike about Smartsupp?** We only can test for a limited period of time. **What problems is Smartsupp solving and how is that benefiting you?** I am still trying to figure out. ### 30. Satisfactory **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Smartsupp?** Facilitate communication with the client. **What do you dislike about Smartsupp?** Your prices are too high, and there should be an option for yearly subscriptions. **What problems is Smartsupp solving and how is that benefiting you?** Help me communicate directly with the clients, and also when I am not present ### 31. Interesting experience, we though we have found what we were searching for. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Smartsupp?** The best are chatbot templates, where you can easily tweak the options and guide visitors through the site even without a live operator. **What do you dislike about Smartsupp?** We had a problem with the implementation through CSP, I need to figure out how to make it visible to notify that someone is typing. But that's more on our side. **What problems is Smartsupp solving and how is that benefiting you?** He can answer questions for people who come to the site. People will type into a chatbot rather than search for an email and type a formal message to it. ### 32. Simple and Adequate **Rating:** 4.0/5.0 stars **Reviewed by:** Robert R. | Computer Programmer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Smartsupp?** The way I get notified when a user enters my website **What do you dislike about Smartsupp?** Hmm well for now I haven’t seen any error or issue that made me dislike them **What problems is Smartsupp solving and how is that benefiting you?** They make it easier for me to make sales in my website and I benefit from the services they offer ### 33. Good **Rating:** 4.0/5.0 stars **Reviewed by:** Fairouz D. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Smartsupp?** Help me manage my visitors and know what time visitors enter **What do you dislike about Smartsupp?** The app logo appears in chat and i need it to lookk more professional **What problems is Smartsupp solving and how is that benefiting you?** Manage sales ### 34. Easy to install, simple to manage. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Smartsupp?** They make the app easy to use, easy to install, and lightweight on the website. **What do you dislike about Smartsupp?** Settings and user management could be a little better. **What problems is Smartsupp solving and how is that benefiting you?** It allows us to have live chat on our website. It offers another avenue for us to better serve our customers at their convenience. ### 35. Leading online trading solutions for traders, investors and advisors, with direct global access **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Smartsupp?** Efficient and worth using , positive results and assistance help **What do you dislike about Smartsupp?** High bill , nothing except poor notification experience on iPhone devices **What problems is Smartsupp solving and how is that benefiting you?** Quality support ### 36. Smartsupp serves us excellently as a work tool for communication with customers, especially thanks to Mira AI. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Smartsupp?** I most appreciate an intelligent AI chatbot that saves time and streamlines customer support. **What do you dislike about Smartsupp?** Sometimes it would be useful to have more options for customizing the appearance or behavior of the chat window. **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp helps us efficiently manage customer communication even outside of working hours thanks to an AI chatbot that automatically answers common questions. This saves us time, increases support availability, and improves the overall customer experience. ### 37. extra **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Smartsupp?** Cool chatbot editing options. Cool things i mira ai. **What do you dislike about Smartsupp?** The control panel is not very intuitive; you need to use tutorials. **What problems is Smartsupp solving and how is that benefiting you?** complains about the time spent in contact with the customer, which translates into the employee's effective time ### 38. A very good chat for my online store **Rating:** 4.0/5.0 stars **Reviewed by:** Ricardo H. | Gerente, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Smartsupp?** Its ease of use and its integration with artificial intelligence **What do you dislike about Smartsupp?** Some functionalities are missing, such as integrating the chat with customer order information. **What problems is Smartsupp solving and how is that benefiting you?** Solve customer service when we are not in the office, being able to recommend products to my clients. ### 39. Smartsupp experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Smartsupp?** I currently like the interaction with the customer. Additionally, I can see what page they are on and what interests them. Customer care is much better this way. **What do you dislike about Smartsupp?** So far, I haven't found anything that I miss. **What problems is Smartsupp solving and how is that benefiting you?** By maintaining immediate communication with the customer, we keep them on our site. In case of any uncertainties, we can inform them. This way, they gain trust and it increases the conversion rate. ### 40. A very interesting service that opens doors to clients for us. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2025 **What do you like best about Smartsupp?** Quick access to clients, fast communication and feedback. Simple way to use both on the phone and on the web. **What do you dislike about Smartsupp?** It is not possible to see which companies or users visit the website. There is probably no database for this service yet that would allow it. **What problems is Smartsupp solving and how is that benefiting you?** Until now, there was no possibility of quick communication with the client, and we hope that this will change thanks to this service. ### 41. Good Servies **Rating:** 4.0/5.0 stars **Reviewed by:** sanjay k. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Smartsupp?** Customer page tracking and contact information **What do you dislike about Smartsupp?** AI Feature limited for free trail and need to understand **What problems is Smartsupp solving and how is that benefiting you?** Customer Tracking Page and contact details customer ### 42. Chatbot on my website **Rating:** 3.5/5.0 stars **Reviewed by:** GIMNASIO . | Administrador, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2025 **What do you like best about Smartsupp?** I want to test a commercial 24/7 and check that my sales increase **What do you dislike about Smartsupp?** The setup and registration in the application is not intuitive. **What problems is Smartsupp solving and how is that benefiting you?** The competition is increasing and we need a salesperson to be able to boost sales. ### 43. good Services **Rating:** 4.0/5.0 stars **Reviewed by:** Classic F. | IT MANAGER, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2025 **What do you like best about Smartsupp?** Smartsupp good analitics suuport and customer current page tracking. **What do you dislike about Smartsupp?** how can we send offline msg for customer who leave page **What problems is Smartsupp solving and how is that benefiting you?** tracking support with google analitics ### 44. ELECTROTECH KALISZ **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Smartsupp?** Possibility of talking with salespeople. Possibility of redirecting conversations. **What do you dislike about Smartsupp?** On the phone, the icon overlaps our other buttons. **What problems is Smartsupp solving and how is that benefiting you?** The ability to quickly respond to customer inquiries. ### 45. Using smartsupp for many years now and it is helping our customer to get in touch with us **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Smartsupp?** Smartsupp is overall great tool which is very easy to use, easy to implement into our store and has great customer support which helped us every time. **What do you dislike about Smartsupp?** We are little bit struggling with our basic package, because we will need to add more agents soon so we are thinking of upgrading to PRO package. **What problems is Smartsupp solving and how is that benefiting you?** Our customers are always happier to chat with us rather calling us so we use Smartsupp as live chat to get in touch with our customers ### 46. Already in the testing phase, the chatbot from Smartsupp proves to be a helpful tool. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Smartsupp?** The implementation was relatively easy once you found your way around. We particularly like the live chat feature. **What do you dislike about Smartsupp?** Sometimes it takes a little time for the automated chats to update. **What problems is Smartsupp solving and how is that benefiting you?** The central problem was that customers had difficulty reaching us outside of business hours. Now we benefit from better accessibility. ### 47. Aplikace zrychlila a zlepšila naši komunikaci se zákazníky. **Rating:** 3.5/5.0 stars **Reviewed by:** Jaroslav P. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Smartsupp?** Výhody aplikace spočívají v její jednoduchosti implementace a použití. Je zcela v češtině a snadno se v ní orientuje. **What do you dislike about Smartsupp?** Cena je relativně vysoká a návratnost investice je nejistá. **What problems is Smartsupp solving and how is that benefiting you?** SmartSupp nám umožňuje rychle komunikovat se zákazníky a rychle řešit potenciální problémy. ### 48. Great tool, easy instalation. **Rating:** 4.0/5.0 stars **Reviewed by:** Jakub D. | E commerce specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2025 **What do you like best about Smartsupp?** Mira AI - it was answearing to our customers question with precise. Great ease implementation and in use. **What do you dislike about Smartsupp?** I don`t thnk that there are things that I don`t like about Smartsupp **What problems is Smartsupp solving and how is that benefiting you?** Direct contact with client. Using AI to help our customers with basic problems ### 49. Very innovative and clear **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Publishing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Smartsupp?** More customer friendliness towards our customers **What do you dislike about Smartsupp?** Too few opportunities to work with AI **What problems is Smartsupp solving and how is that benefiting you?** Another possibility for conversation ### 50. Very intuitive to use **Rating:** 4.0/5.0 stars **Reviewed by:** Marta K. | Kierownik działu e-commerce, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Smartsupp?** The most helpful feature in Smartsupp are the chatbots, which encourage customers to make purchases and increase conversion on the site. **What do you dislike about Smartsupp?** At this stage, we don't have any major objections. **What problems is Smartsupp solving and how is that benefiting you?** At the moment, we don't have any issues with smatsupp. ## Smartsupp Discussions - [make it inerract with whatsup](https://www.g2.com/discussions/make-it-inerract-with-whatsup) - 2 comments, 2 upvotes - [View Smartsupp pricing details and edition comparison](https://www.g2.com/products/smartsupp/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A33%3A12+-0500&secure%5Bsession_id%5D=dbe645e3-ee7a-41cc-93cc-6cfdb6f0da5c&secure%5Btoken%5D=c0f0714328436da5e090f244398080b8325dbdc5682c68456d065a223f355ed9&format=llm_user) ## Smartsupp Integrations - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Hi Marley](https://www.g2.com/products/hi-marley/reviews) - [PrestaShop](https://www.g2.com/products/prestashop/reviews) - [Shoptet](https://www.g2.com/products/shoptet/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Yooz](https://www.g2.com/products/yooz/reviews) ## Smartsupp Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **Responses** - Customization - Control - Route To Human - Menu bars **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - Generative AI **Communication** - Pop-up Chat - Notifications - In-App Messaging - Real-Time Notifications - Real-time Consumer-facing Chat **Channels** - Social Media Integration - Website - Text Message (SMS) - Voice Assistants - Other - Multi-Channel Marketing **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates ** Internal Use** - Customization - Conversation Archiving - Team Inbox **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Generation - Generative AI **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking ## Top Smartsupp Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,893 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews)