--- title: Smartsupp Reviews meta_title: 'Smartsupp Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1048 reviews by the users' company size, role or industry to find out how Smartsupp works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1048 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Smartsupp Reviews **Vendor:** Smartsupp **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,048 ## About Smartsupp Smartsupp helps businesses grow online sales with advanced AI Shopping Assistants, live chat, multichannel solution and automated workflows. We offer everything you need to grow your online sales: an easy-to-use platform powered with AI, chatbots with various skills and templates, live chat... and much much more you can use to engage your visitors at the right time and convert them into loyal customers in no time. Smartsupp is one of the leading and most trusted chat and chatbot solutions in the world, currently helping over 100,000 webshops and websites. ## Smartsupp Pros & Cons **What users like:** - Users find Smartsupp's **ease of use** exceptional, enhancing communication and allowing for seamless integration with various platforms. (108 reviews) - Users appreciate the **easy setup** of Smartsupp, making website integration and configuration a breeze. (68 reviews) - Users appreciate the **helpful automation** features of Smartsupp, enhancing customer support efficiency and engagement. (63 reviews) - Users love the **real-time visitor tracking** and easy-to-use features of Smartsupp across multiple devices. (62 reviews) - Users praise the **intuitive interface** of Smartsupp, enhancing navigation and ensuring a smooth, user-friendly experience. (51 reviews) - Simple (46 reviews) - Customer Support (42 reviews) - User Interface (41 reviews) - Easy Integrations (40 reviews) - Chatbots (36 reviews) **What users dislike:** - Users find the subscription **expensive** , especially for small businesses, and suggest price reductions for better accessibility. (29 reviews) - Users feel that the subscription price is **too high** , suggesting that reducing it could enhance overall satisfaction. (21 reviews) - Users find the **AI limitations** of Smartsupp restrictive, requiring tedious manual input for better chatbot performance. (19 reviews) - Users find **missing features** like limited integrations and slow customer switching frustrating in Smartsupp. (16 reviews) - Users find the **chat management lacking** , struggling with limited message editing and poor support communication. (10 reviews) - Users find Smartsupp's **limited features** on the free plan insufficient for growing business needs and customization options. (10 reviews) - Notification Issues (8 reviews) - Slow Loading (8 reviews) - Limited Customization (7 reviews) - Poor Customer Support (7 reviews) ## Smartsupp Reviews ### 1. Perfect tool **Rating:** 5.0/5.0 stars **Reviewed by:** Milan J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2025 **What do you like best about Smartsupp?** A tool for acquiring new orders. Thanks to the mobile app, I can respond to customers almost immediately. This communication has brought me new orders. **What do you dislike about Smartsupp?** everything is fine, I have nothing to criticize **What problems is Smartsupp solving and how is that benefiting you?** Classic customer questions like what is the delivery time and similar. ### 2. I like the speed and functionality **Rating:** 5.0/5.0 stars **Reviewed by:** David B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2025 **What do you like best about Smartsupp?** What interested me the most was the possibility to see that a new customer has come to the site and I can contact him immediately. **What do you dislike about Smartsupp?** The product should be cheaper. But we can say the same about more services. **What problems is Smartsupp solving and how is that benefiting you?** Communication with the customer. Consult the goods. ### 3. Very intuitive and valuable Chatbot solution with AI support :-) **Rating:** 4.5/5.0 stars **Reviewed by:** Pawel M. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Smartsupp?** Easy implementation and intuitive configuration. **What do you dislike about Smartsupp?** Well, I am still testing. Looks like AI agent can't directly interact with e-Commerce transactions. But I am not sure. **What problems is Smartsupp solving and how is that benefiting you?** Support customers outside of working hours. ### 4. Very innovative and clear **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Publishing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Smartsupp?** More customer friendliness towards our customers **What do you dislike about Smartsupp?** Too few opportunities to work with AI **What problems is Smartsupp solving and how is that benefiting you?** Another possibility for conversation ### 5. Very useful **Rating:** 5.0/5.0 stars **Reviewed by:** Paolo C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Smartsupp?** Smartsupp is very useful for my website. It's very easy to create automatic messages and shortcuts. The price is good compared to competitors. **What do you dislike about Smartsupp?** Nothing. I'm completely satisfied about this service. **What problems is Smartsupp solving and how is that benefiting you?** I can stay in touch with site vistors and offer to them an assistance ### 6. Very intuitive to use **Rating:** 4.0/5.0 stars **Reviewed by:** Marta K. | Kierownik działu e-commerce, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Smartsupp?** The most helpful feature in Smartsupp are the chatbots, which encourage customers to make purchases and increase conversion on the site. **What do you dislike about Smartsupp?** At this stage, we don't have any major objections. **What problems is Smartsupp solving and how is that benefiting you?** At the moment, we don't have any issues with smatsupp. ### 7. Very good user experience **Rating:** 4.5/5.0 stars **Reviewed by:** helen j. | Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Smartsupp?** The whole interface is simple and easy to navigate. I love it **What do you dislike about Smartsupp?** they dont give option of customizing chatbox **What problems is Smartsupp solving and how is that benefiting you?** PopUp message alert, very needful when new client enters my site ### 8. Great chat app. I've tried a few, but this one was great right out of the box. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Smartsupp?** I find it was easy to setup and is really nice to use. I've tried about 5 different chat apps, and this one provides everything we need. **What do you dislike about Smartsupp?** I have not found any downsides for the way we are using it. It seems to tick all the boxes. **What problems is Smartsupp solving and how is that benefiting you?** We needed a way to chat with customers as sometimes our products are confusing and need real time assistance. It is very helpful to be able to chat with customers in real time in order to service their needs. ### 9. Smartsupp is very easy and user-friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Mykael T. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2025 **What do you like best about Smartsupp?** The interface is a perfect blend of colour and also the functionalities are awesome. The support is also amasing. Lastly integration is fast and easy to implement. **What do you dislike about Smartsupp?** The plans are pricy, haha, but other than that its cool **What problems is Smartsupp solving and how is that benefiting you?** Helping me communicate with my users ### 10. supr tool **Rating:** 5.0/5.0 stars **Reviewed by:** Stanislav H. | sales manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Smartsupp?** Easy to set up and work with the entire system **What do you dislike about Smartsupp?** I don't find anything I don't like. Everything is very nicely done. **What problems is Smartsupp solving and how is that benefiting you?** We can get closer to the customer on the website. ### 11. Smartsupp helps us in contacting our clients **Rating:** 4.0/5.0 stars **Reviewed by:** Piotr W. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Smartsupp?** What I like the most is the ease with which visitors to our online store can contact us and ask us a question. Intuitive panel and ease of management. **What do you dislike about Smartsupp?** What I dislike the most is the limit on conversations; I think it is too small. **What problems is Smartsupp solving and how is that benefiting you?** First of all, it facilitates contact; clients do not have to call us or write emails, they can easily and quickly get in touch with us. This is certainly an additional convenience for them. ### 12. great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Olivova dětská léčebna . | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Smartsupp?** easy of use, ease of implementation, easy of Integration **What do you dislike about Smartsupp?** I have not found anything, all is fine.... **What problems is Smartsupp solving and how is that benefiting you?** easy communication with potential customers ### 13. Great app on the web site **Rating:** 5.0/5.0 stars **Reviewed by:** Michal K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2025 **What do you like best about Smartsupp?** Easy for setting, good looking on the web. **What do you dislike about Smartsupp?** Nothing. Everythink is okey and understod **What problems is Smartsupp solving and how is that benefiting you?** Questions about our company ### 14. Review of an amazing live chat **Rating:** 5.0/5.0 stars **Reviewed by:** Cedric B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2025 **What do you like best about Smartsupp?** The prompt notification of new visitors on the site **What do you dislike about Smartsupp?** The fact that it’s not free, however it’s totally worth it **What problems is Smartsupp solving and how is that benefiting you?** Helping me reach customers as they come to the site ### 15. I recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Damian J. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2025 **What do you like best about Smartsupp?** Very simple and user-friendly. I recommend it! **What do you dislike about Smartsupp?** There is no option there that would cause difficulty. **What problems is Smartsupp solving and how is that benefiting you?** Contact with the Client, who does not need to send emails to interact with us. ### 16. smatsupp **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Smartsupp?** I quite like the simple usability of the application. **What do you dislike about Smartsupp?** human presentation of the smartsupp add-on from 50000 **What problems is Smartsupp solving and how is that benefiting you?** It solves our quick communication with customers, but I would need help with the setup so that we can use the add-on to its full potential. ### 17. Satisfied **Rating:** 5.0/5.0 stars **Reviewed by:** Ondřej . | Majitel, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Smartsupp?** Manage the conversation through the app, the ability to customize it according to yourself **What do you dislike about Smartsupp?** There is nothing I dislike. Maximum satisfaction. **What problems is Smartsupp solving and how is that benefiting you?** New customers ### 18. Perfectly for the support and comunicstion **Rating:** 5.0/5.0 stars **Reviewed by:** Jan B. | Owner of the e-shop, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Smartsupp?** The best thing is, that you can Watch people from they visiting your e-shop with notification and other **What do you dislike about Smartsupp?** Nothing, i dont know anything what i dont like **What problems is Smartsupp solving and how is that benefiting you?** Everything is good ### 19. Smartsupp Review **Rating:** 5.0/5.0 stars **Reviewed by:** sklep r. | e commerce manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Smartsupp?** A great tool for customer contact. Clear menu, easy to use **What do you dislike about Smartsupp?** none, I have not found any problems. Thank you **What problems is Smartsupp solving and how is that benefiting you?** facilitates customer contact and order resolution ### 20. Absolute satisfaction **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Smartsupp?** I have been using Smartsupp shortly but I am satisfied and actually it brought me the first customer the first day I started using it. **What do you dislike about Smartsupp?** I have been using it too shortly to find out. **What problems is Smartsupp solving and how is that benefiting you?** It helps me to get in touch with my customers and solve their issues - especially helpful during checkout. ### 21. Very efficient time saver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Smartsupp?** Very efficient, intuitive, very simple installation, does not overload the site. Really top top top. Thank you **What do you dislike about Smartsupp?** Nothing, all is perfect for me, nothing.... **What problems is Smartsupp solving and how is that benefiting you?** Being able to discuss with all clients without losing communication. ### 22. Boost your potential **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2025 **What do you like best about Smartsupp?** Implementation and configuration is very easy! Fast learning and adapting! **What do you dislike about Smartsupp?** To this day there were no problems or complaints in any way **What problems is Smartsupp solving and how is that benefiting you?** fast interaction with our customers ### 23. Everything is good **Rating:** 5.0/5.0 stars **Reviewed by:** Monika N. | Worker, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2025 **What do you like best about Smartsupp?** Easy contact with customer, it makes our website more friendly **What do you dislike about Smartsupp?** I like everything in Smartsupp it's really helpful **What problems is Smartsupp solving and how is that benefiting you?** Customers can really fast contact with us when they have problems or questions about shopping on our store ### 24. Very good chatbot application for your website **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed A. | Intelligence décisionnelle, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Smartsupp?** I like how simple it is, during the installation in my website, and the use. **What do you dislike about Smartsupp?** I couldn't customize the automated responses **What problems is Smartsupp solving and how is that benefiting you?** Instants responses and data collection from my trafic ### 25. Title for my rewiev **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Smartsupp?** Good information from the people browsing the website, and good and easy communication. **What do you dislike about Smartsupp?** For small businesses the monthly fee can be pricey. **What problems is Smartsupp solving and how is that benefiting you?** The live feedback from the shoppers. ### 26. Easy, fast, simple way to communicate with your customer **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2025 **What do you like best about Smartsupp?** Easy, fast, simple way to communicate with the client, direct help and advice, quick possibility of reaching an agreement **What do you dislike about Smartsupp?** Artificial Intelligence Not Completely Helpful in All Aspects and Products **What problems is Smartsupp solving and how is that benefiting you?** Fast communication with a customer waiting for immediate help ### 27. So far very impressive **Rating:** 4.5/5.0 stars **Reviewed by:** Jeremy H. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Smartsupp?** We've used Qualified in the past - similar features but way more expensive. Smartsupp seems to offer everything we need and more at a realistic price point. **What do you dislike about Smartsupp?** Some of the integrations aren't available yet. **What problems is Smartsupp solving and how is that benefiting you?** Customer support and enquiries. ### 28. everything's fine **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Smartsupp?** Everything is simple and understandable so far! **What do you dislike about Smartsupp?** so far I haven't been able to find anything that I find bad **What problems is Smartsupp solving and how is that benefiting you?** Answer customer inquiries faster ### 29. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** JS V. | Chief, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Smartsupp?** Contact with the client, perfect personalization **What do you dislike about Smartsupp?** Nothing smarrsupp is amazing, we help me **What problems is Smartsupp solving and how is that benefiting you?** I dont know ### 30. Smooth **Rating:** 5.0/5.0 stars **Reviewed by:** Pauleen S. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Smartsupp?** Perfect way to communicate with your customers **What do you dislike about Smartsupp?** Nothing I need to have ran it a while before making a comment but up to now …simply nothing **What problems is Smartsupp solving and how is that benefiting you?** Direct communication ### 31. Great chat(bot) to work with **Rating:** 4.5/5.0 stars **Reviewed by:** Erwin M. | Marketing employee, Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Smartsupp?** We've been using the app for a 2 weeks now and are very enthousiastic about it! Love the fact you can create automated reactions and that the chat answers after a few moments (when we can't make it in time to answer the chat). Looking forward to use it more. **What do you dislike about Smartsupp?** Sometimes a conversation gets lost (to us) when using the app. Maybe it's a case of using and discovering it more how to find things. **What problems is Smartsupp solving and how is that benefiting you?** Offering a good working live chat function on our website / webshop. ### 32. I have a very good first impression and I feel like I'll be staying here for a while. **Rating:** 5.0/5.0 stars **Reviewed by:** Paweł G. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Smartsupp?** Ability to set working hours for individual employees. **What do you dislike about Smartsupp?** At the moment I don't have such a thing. **What problems is Smartsupp solving and how is that benefiting you?** quick contact with the customer ### 33. App show the first URL page, so it is fine for lead collection. **Rating:** 4.5/5.0 stars **Reviewed by:** Jelínková H. | CRM Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Smartsupp?** Lead campaings collecting. Team working. **What do you dislike about Smartsupp?** Notifications - we could not install notification to PCs. **What problems is Smartsupp solving and how is that benefiting you?** Communication with customers. ### 34. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2025 **What do you like best about Smartsupp?** I like the option of seeing my customers online in real time and being able to chat with them **What do you dislike about Smartsupp?** Nothing so far, I like it a lot. Very useful. **What problems is Smartsupp solving and how is that benefiting you?** Being able to help my customers in real time ### 35. Very useful, exactly what I was looking for! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Smartsupp?** The tool is very simple to implement, which is very crucial for those who run their website by themselves and do not use external IT crew. **What do you dislike about Smartsupp?** I would love having this tool to be connected with Messenger, so the messages could pop up on my mobile phone. **What problems is Smartsupp solving and how is that benefiting you?** It helps my customer to have instant answers to their questions ### 36. A powerful, feature rich and cost effective chat solution **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian W. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2024 **What do you like best about Smartsupp?** We've used Smartsupp for a few years and find it very feature-rich, powerful and highly cost-effective for powering our e-commerce customer service and technical support functions from our website. **What do you dislike about Smartsupp?** We don't really have any negative aspects to using smartsupp - it has more functionality than we commonly use **What problems is Smartsupp solving and how is that benefiting you?** As a business serving global customers, smartsupp allows us to serve customers in a way that avoids language issues (we are happy to use Google translate if needed) and to obtain factual information from customers concerning orders and issues - including the exchange of images, videos, etc where relevant. It's great that customers can still reach out and we can reply, even when agents are offline - or the customer is no-longer within chat - and conversations can continue by using online and offline channels. **Official Response from Kateřina Vonášková:** > Adrian, thank you very much for your kind words. We really appreciate it and we hope that you stay happy with our product. Have a nice day. Kateřina Smartupp ### 37. It is so good that you want keep it for just yourself :) **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Smartsupp?** It saves our time, our customer service employees can save time with frequently asked questions. I am happy about the app on the phone and it is quite easy to use. **What do you dislike about Smartsupp?** I dont know about anything yet. It is just not good to use an AI chat yet, because also customers wont be able to use it. But in time I believe this feature will develop more! **What problems is Smartsupp solving and how is that benefiting you?** It is saving time We dont have repeat ourselves, it is fast, with chatbot and answered questions customers gets ecerythibg that needs immediatelly. ### 38. Best App Chat I use **Rating:** 5.0/5.0 stars **Reviewed by:** ahmed a. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2025 **What do you like best about Smartsupp?** Easy of use and ease of implementation also ease to manage customer support **What do you dislike about Smartsupp?** Noting, all things i liked in this good app **What problems is Smartsupp solving and how is that benefiting you?** No more lanague support ### 39. Easy to use and a great sales function **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2025 **What do you like best about Smartsupp?** The helpful ideas and tricks on how to set it up, makes its user friendly and there is always need for it. **What do you dislike about Smartsupp?** You get a lot of sales with mean more work! **What problems is Smartsupp solving and how is that benefiting you?** Never miss a customer query, professionalism to the website ### 40. Very Good Feature **Rating:** 5.0/5.0 stars **Reviewed by:** Raphael D. | Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Smartsupp?** The Setup, The Design, its simple, its smart **What do you dislike about Smartsupp?** prices are little bit high,it hangs sometimes **What problems is Smartsupp solving and how is that benefiting you?** more customers ### 41. A simple and easy-to-master rapid communication system. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Smartsupp?** Simplicity of the menu and functions. Nice widget. No fees in the basic version. Ease of implementation. Fast communication with the client. **What do you dislike about Smartsupp?** I didn't find any flaws. Maybe when the trial period ends, problems will arise. We'll see. **What problems is Smartsupp solving and how is that benefiting you?** Providing the Buyer with the necessary additional information. I can also observe the traffic in the store, the number of buyers, and the pages being opened. ### 42. For now, I'm testing it, but I like it. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2025 **What do you like best about Smartsupp?** That I can also have Messenger and respond in one place. Unfortunately, I can't connect IG and email yet, and it would be even better. **What do you dislike about Smartsupp?** I haven't noticed any flaws yet. Maybe the fact that it was supposed to be free as I assumed up to a certain number of messages. And now I got a notification that I can extend the trial period and I don't know how much it will cost to use the app later. **What problems is Smartsupp solving and how is that benefiting you?** We answer questions about products. ### 43. MS Pharmstore Review **Rating:** 5.0/5.0 stars **Reviewed by:** Bradley L. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2025 **What do you like best about Smartsupp?** The notifications are always on time and on point **What do you dislike about Smartsupp?** Well nothing that much except a delay notification **What problems is Smartsupp solving and how is that benefiting you?** Bridging the gap between sellers and customers ### 44. We can only recommend Smartsupp **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about Smartsupp?** We used it on WordPress, now we are testing it on Shoptet. **What do you dislike about Smartsupp?** The only thing I can mention is the price, but it will save a lot of time, so it's worth it. **What problems is Smartsupp solving and how is that benefiting you?** It automatically directs customers to the information we have on the website, so we don't have to manually answer repetitive questions. ### 45. We are very satisfied with the Smartsupp plugin. **Rating:** 5.0/5.0 stars **Reviewed by:** Obchod L. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Smartsupp?** The Smartsupp interface is very user-friendly, everything is easy to set up, great design variability. **What do you dislike about Smartsupp?** Unfortunately, the high price for a monthly subscription **What problems is Smartsupp solving and how is that benefiting you?** none yet ### 46. Good idea and benefit for e-shop customers. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Smartsupp?** The ability to communicate with customers online and view the page where the customer is currently browsing. It's great to have the option to preset individual responses and other "features." **What do you dislike about Smartsupp?** It took me quite a long time to partially understand how it works and to at least partially set up the system. It's a great pity that there is no phone support. **What problems is Smartsupp solving and how is that benefiting you?** The website visitor immediately learns that they can contact us online and receive our support. Currently, I am in the phase of getting acquainted with Smrtsupp and trying to learn how to use its rather extensive functionality. ### 47. Review Harmonie pro zivot **Rating:** 5.0/5.0 stars **Reviewed by:** Milan J. | e-shop owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2024 **What do you like best about Smartsupp?** Easy to use, offers AI sales and chat assistant collaboration, easy to integrate **What do you dislike about Smartsupp?** missing features and products details explanation for beginners **What problems is Smartsupp solving and how is that benefiting you?** communicating with customers when agents are offline, keeping customers from leaving the e-shop ### 48. Very useful tool and easy to install on WordPress **Rating:** 5.0/5.0 stars **Reviewed by:** Markus S. | Inhaber, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Smartsupp?** I like the easy implementation on Wordpress and I think it will grow my sales. My customers now have the possibility to contact me with one click. Very useful for my customers and me! **What do you dislike about Smartsupp?** It will be interesting to have a self learning AI bot. **What problems is Smartsupp solving and how is that benefiting you?** I have a very complex product, and now customers can contact me on a very easy way. ### 49. Good buy Mira AI is not accurate at complex questions **Rating:** 4.5/5.0 stars **Reviewed by:** János B. | I have a solar trader company, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Smartsupp?** Easy to use, automatisations, easy to integrate to wocommerce **What do you dislike about Smartsupp?** Mira AI is not accurate at complex questions. Would be good if I could use Chat GPT 4o. I would love to pay for the GPT fee. **What problems is Smartsupp solving and how is that benefiting you?** customers love to use it and makes more leads ### 50. Great tool for chat handling **Rating:** 4.5/5.0 stars **Reviewed by:** Kinga W. | UI designer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Smartsupp?** The installation of Smartsupp is simple, and the features are intuitive. The chatbot allows for quick communication of information on any topic to the customer. Automated messages work great when employees are unable to answer a question at a given moment. **What do you dislike about Smartsupp?** I didn't notice any downsides while using Smartsupp. **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp primarily allows for immediate contact with users, which significantly reduces response time and increases their satisfaction. ## Smartsupp Discussions - [make it inerract with whatsup](https://www.g2.com/discussions/make-it-inerract-with-whatsup) - 2 comments, 2 upvotes - [View Smartsupp pricing details and edition comparison](https://www.g2.com/products/smartsupp/reviews?page=7§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+04%3A52%3A03+-0500&secure%5Bsession_id%5D=3244706a-5f8e-4a50-b278-ccaf0dfb0b98&secure%5Btoken%5D=e0f2dba65c384587a6a5b2f0a11c994775527ecb6deb95c763cb8e5bd65c9edf&format=llm_user) ## Smartsupp Integrations - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Hi Marley](https://www.g2.com/products/hi-marley/reviews) - [Lightspeed eCom](https://www.g2.com/products/lightspeed-lightspeed-ecom/reviews) - [PrestaShop](https://www.g2.com/products/prestashop/reviews) - [Shoptet](https://www.g2.com/products/shoptet/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Yooz](https://www.g2.com/products/yooz/reviews) ## Smartsupp Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Responses** - Customization - Control - Route To Human - Menu bars **Customer Support** - Text - Speech - Knowledge Base **Communication** - Pop-up Chat - Notifications - In-App Messaging **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Automation** - Ticket Resolution - Customization - Intelligent Routing ** Internal Use** - Customization - Conversation Archiving - Team Inbox **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Smartsupp Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,844 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,724 reviews)