--- title: Smartsupp Reviews meta_title: 'Smartsupp Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1048 reviews by the users' company size, role or industry to find out how Smartsupp works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1048 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Smartsupp Reviews **Vendor:** Smartsupp **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,048 ## About Smartsupp Smartsupp helps businesses grow online sales with advanced AI Shopping Assistants, live chat, multichannel solution and automated workflows. We offer everything you need to grow your online sales: an easy-to-use platform powered with AI, chatbots with various skills and templates, live chat... and much much more you can use to engage your visitors at the right time and convert them into loyal customers in no time. Smartsupp is one of the leading and most trusted chat and chatbot solutions in the world, currently helping over 100,000 webshops and websites. ## Smartsupp Pros & Cons **What users like:** - Users find Smartsupp's **ease of use** exceptional, enhancing communication and allowing for seamless integration with various platforms. (108 reviews) - Users appreciate the **easy setup** of Smartsupp, making website integration and configuration a breeze. (68 reviews) - Users appreciate the **helpful automation** features of Smartsupp, enhancing customer support efficiency and engagement. (63 reviews) - Users love the **real-time visitor tracking** and easy-to-use features of Smartsupp across multiple devices. (62 reviews) - Users praise the **intuitive interface** of Smartsupp, enhancing navigation and ensuring a smooth, user-friendly experience. (51 reviews) - Simple (46 reviews) - Customer Support (42 reviews) - User Interface (41 reviews) - Easy Integrations (40 reviews) - Chatbots (36 reviews) **What users dislike:** - Users find the subscription **expensive** , especially for small businesses, and suggest price reductions for better accessibility. (29 reviews) - Users feel that the subscription price is **too high** , suggesting that reducing it could enhance overall satisfaction. (21 reviews) - Users find the **AI limitations** of Smartsupp restrictive, requiring tedious manual input for better chatbot performance. (19 reviews) - Users find **missing features** like limited integrations and slow customer switching frustrating in Smartsupp. (16 reviews) - Users find the **chat management lacking** , struggling with limited message editing and poor support communication. (10 reviews) - Users find Smartsupp's **limited features** on the free plan insufficient for growing business needs and customization options. (10 reviews) - Notification Issues (8 reviews) - Slow Loading (8 reviews) - Limited Customization (7 reviews) - Poor Customer Support (7 reviews) ## Smartsupp Reviews ### 1. Very good **Rating:** 5.0/5.0 stars **Reviewed by:** Hugo G. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Smartsupp?** The implementation of artificial intelligence. **What do you dislike about Smartsupp?** I think that everything is right, I don't find any thing's wrong. **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp help to reach customers even if we are not online to talk with them, by the automatics responses or AI assistant. ### 2. Easy and productive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Smartsupp?** Easily integrable into the website but also usable with a direct link for support or consultancy activities **What do you dislike about Smartsupp?** AI should be included in the canon. **What problems is Smartsupp solving and how is that benefiting you?** Track the activities and do not saturate WhatsApp ### 3. Great Start to Smartsupp! **Rating:** 4.5/5.0 stars **Reviewed by:** Chelsea D. | Communication Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Smartsupp?** So far I have enjoyed turning on the trained AI this has allowed me to reduce the number of customers I have needed to support, or return to after being away from my desk. The user interface is really easy. I also enjoy seeing the statistics to my support. I have yet to use customer support but find the guided videos easy to follow. We were also easily able to to integrate into our Wordpress webpage. **What do you dislike about Smartsupp?** I would like to connect Smartsupp to my business WhatsApp. I have not been able to disable this as of yet as customers are **What problems is Smartsupp solving and how is that benefiting you?** It has reduced my workload when returning to work. I am not faced with 100000 questions that are easily answered by using our webpage ### 4. Perfect app for small business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Graphic Design | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Smartsupp?** I don’t have much experience with chatbots, but this app makes everything very straightforward. It’s extremely user-friendly. **What do you dislike about Smartsupp?** There has not been anything that I dislike about the app yet. **What problems is Smartsupp solving and how is that benefiting you?** I am new to this app so I have not had many chats to compare. ### 5. Nice features, good support **Rating:** 5.0/5.0 stars **Reviewed by:** Corneliu P. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2025 **What do you like best about Smartsupp?** Trial period, awesome features and integration possibilities **What do you dislike about Smartsupp?** Nothing at all. Everything was fine and intuitive **What problems is Smartsupp solving and how is that benefiting you?** Enhance the communication with customers and engagement ### 6. Great and simple **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Smartsupp?** Notify me when someone visits my site and how I’m also able to know the location of the users **What do you dislike about Smartsupp?** For now, I haven’t seen any flaws but I will say the price for subscription is a bit high maybe they should consider reducing it **What problems is Smartsupp solving and how is that benefiting you?** In my perceptive, i benefit from it because it helps me identify who and who not to respond to through the location ### 7. Very smar and easy tool for startups **Rating:** 4.0/5.0 stars **Reviewed by:** Piotr K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Smartsupp?** Easy, intuitive, and free trial. Integration was also straightforward. **What do you dislike about Smartsupp?** Maybe longer period of the free trial will be apreciated ;) **What problems is Smartsupp solving and how is that benefiting you?** I needed the platform to communicate with clietns and it works well. ### 8. Satisfaction! **Rating:** 5.0/5.0 stars **Reviewed by:** Míša B. | Spolumajitelka, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Smartsupp?** I like the speed of notifications, I can react quickly. And the app looks divine too! **What do you dislike about Smartsupp?** I have nothing to write. I like absolutely everything! **What problems is Smartsupp solving and how is that benefiting you?** Problem with payment, select the product! ### 9. Mira AI and Automation Make This a Standout Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Michaela K. | Automation engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Smartsupp?** I'm looking at an AI module that helps me with sales, various automations that I can put together. **What do you dislike about Smartsupp?** Smartsupp does not support the Slovak language and sometimes I don't have complete translations. **What problems is Smartsupp solving and how is that benefiting you?** Better sales ### 10. Efficient and User-Friendly Chat Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Zydrunas V. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Smartsupp?** Smartsupp excels in providing top-notch customer support, with a responsive team always ready to assist. The platform's ease of implementation is a major advantage – setting it up on a website is quick and straightforward, even for non-technical users. The intuitive interface ensures smooth navigation, and the customizable chat widget blends perfectly with any website design. Smartsupp stands out for its ease of integration, allowing businesses to quickly connect the chat system to their websites or other tools without any technical hassle. The intuitive design and reliability of Smartsupp have significantly increased my frequency of use, as I now rely on it daily to manage customer interactions efficiently. **What do you dislike about Smartsupp?** The pricing can be a bit high for small businesses **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp improves real-time customer support by enabling instant communication with website visitors. Its automated responses save time, while visitor tracking and analytics help us better understand customer needs. This boosts efficiency, satisfaction, and conversion rates. ### 11. SMARTAPP AI CHAT **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Smartsupp?** I like the semplicity to install Smartapp on my website. I like the precision about messages and the emphaty of ai bot during the conversation. **What do you dislike about Smartsupp?** Nothing for now. I find Smartapp so easy to use and manage. **What problems is Smartsupp solving and how is that benefiting you?** Smartapp help me to reduce time to search products on e-commerce and is very smart to conseil consumers. ### 12. Best live chat for e-commerce ! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2025 **What do you like best about Smartsupp?** Light and easy to use. Every needed option is there - great tool to move your e-commerce to next level. Very quick and easy implementation. **What do you dislike about Smartsupp?** Nothing so far. Really good tool to use. **What problems is Smartsupp solving and how is that benefiting you?** Improves a lot communication with customers. ### 13. The best app for ecommerce **Rating:** 5.0/5.0 stars **Reviewed by:** Marketing M. | Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Smartsupp?** Quick ecommerce setup: Official plugins/integrations for common CMS/shops (WordPress, Shopify, WooCommerce, etc.). **What do you dislike about Smartsupp?** Support on Free plan is limited: Priority support is for paid tiers. **What problems is Smartsupp solving and how is that benefiting you?** Messages used to live in different places (website chat, Facebook, WhatsApp, email), so context got lost and replies lagged. ### 14. User-friendly, easy integration with my eshop **Rating:** 5.0/5.0 stars **Reviewed by:** Tereza C. | self-employed, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2025 **What do you like best about Smartsupp?** Live chat is very user-friendly, simple and practical. Covers my needs very well. Also, I had no problem with integration/installation. **What do you dislike about Smartsupp?** I've only used it briefly, and I haven't noticed any drawbacks so far. **What problems is Smartsupp solving and how is that benefiting you?** Easy and quick intereaction with my clients. ### 15. A very good tool compared to the competition **Rating:** 5.0/5.0 stars **Reviewed by:** Veronika S. | Zakladatelka značky, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Smartsupp?** A prompt and clear mobile application. Simple user interface. **What do you dislike about Smartsupp?** I would welcome a view into the current customer's cart in the mobile app as well. **What problems is Smartsupp solving and how is that benefiting you?** Live chat is a very valuable tool for my customers and for me. ### 16. everything works very reliably, is easy to operate, saves time and works for you **Rating:** 5.0/5.0 stars **Reviewed by:** Ivana V. | an employee, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Smartsupp?** This product is very easy to use, I´m very satisfied. **What do you dislike about Smartsupp?** I have no objections, everything is all right. **What problems is Smartsupp solving and how is that benefiting you?** communicating with customers in the e-shop, they often need advice on product selection ### 17. This is a fantastic system and it's free **Rating:** 5.0/5.0 stars **Reviewed by:** Konrad Tadeusz A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Smartsupp?** It has great settings, a good lightweight app for smartphones, settings are as they should be overall, there are no downsides. **What do you dislike about Smartsupp?** Cannot rearrange the welcome text. **What problems is Smartsupp solving and how is that benefiting you?** We have a real-time view of who is on the site and can immediately start a conversation without losing the customer. ### 18. It's convenient, fast, and easy to use—exactly what I was looking for! **Rating:** 5.0/5.0 stars **Reviewed by:** Laura L. | Sofalovakedestalas.lt, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Smartsupp?** Smartsupp has been a game-changer for my business. It's convenient, fast, and incredibly easy to use, making customer interactions seamless and efficient. The live chat feature allows me to respond to inquiries in real time, which has significantly improved customer satisfaction. I also love the detailed visitor tracking and analytics—it gives me valuable insights into customer behavior. Setting it up was quick, and the user-friendly interface made the whole process smooth. I highly recommend Smartsupp to anyone looking for a reliable and effective way to enhance customer suppor **What do you dislike about Smartsupp?** It works smoothly, and so far, I haven't found anything I don't like. **What problems is Smartsupp solving and how is that benefiting you?** - ### 19. Excellent live chat **Rating:** 5.0/5.0 stars **Reviewed by:** Arrey J. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Smartsupp?** Its Mira AI, it makes sures i never miss a single visitor on my platform **What do you dislike about Smartsupp?** Its cost, i think it is way costlier than it should be **What problems is Smartsupp solving and how is that benefiting you?** It helps respond to all chat via Mira ### 20. Simple and intuitive installation - great benefits **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Smartsupp?** I am satisfied with the performance that Smartsupp provides. Thanks to artificial intelligence, you are now able to get a customer even when you are not at your computer. I recommend **What do you dislike about Smartsupp?** Despite the simple installation, I had to figure out another way myself. The automatic integration with Shoper did not work, making the chat work only on the homepage. **What problems is Smartsupp solving and how is that benefiting you?** Quick customer acquisition. Retaining them while no one is in the chat room ### 21. Extremely easy setup—still evaluating, but impressed so far! **Rating:** 4.5/5.0 stars **Reviewed by:** Stefanie Maria S. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2025 **What do you like best about Smartsupp?** The simplicity is fantastic! I loved how quick and effortless it was to get Smartsupp running—just paste the URL, and done. I've tried a few similar tools already, and Smartsupp stands out for its ease of use and attractive pricing. It might even save me from having to build something myself. **What do you dislike about Smartsupp?** I'm still testing and haven't found any real downsides yet. I'll continue evaluating performance and features, but my initial impression is very positive. **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp’s AI-powered chatbot helps me automate customer interactions efficiently, answering common questions instantly, and saving valuable resources in customer support. The chatbot reduces response times significantly, improves user experience on my website, and allows me to focus on more complex tasks. I'm still testing its capabilities, but I'm impressed by how smoothly the AI integration works so far. ### 22. Great app to keep track of your clients and stay connected **Rating:** 4.0/5.0 stars **Reviewed by:** antonio l. | Sales Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Smartsupp?** Easy to use app with a GUI friendly nature. Good notifications system in real time **What do you dislike about Smartsupp?** Keep all my details in one place and help me accomplish my sales goals **What problems is Smartsupp solving and how is that benefiting you?** Keep track of my clients and make me never miss a chat ### 23. Great customer care **Rating:** 1.0/5.0 stars **Reviewed by:** Lynn T. | Risk officer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Smartsupp?** They are very great in updates and adjustment **What do you dislike about Smartsupp?** I hate the fact their notification doesn't blink much **What problems is Smartsupp solving and how is that benefiting you?** It does in a great way ### 24. Nice help **Rating:** 5.0/5.0 stars **Reviewed by:** Zuzana K. | Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Smartsupp?** I appreciate the chat bot, it’s real help **What do you dislike about Smartsupp?** Nothing everything is amazing, and works perfectly **What problems is Smartsupp solving and how is that benefiting you?** Increasing sales and helps ### 25. I love absolutely everything, I have no objections. **Rating:** 5.0/5.0 stars **Reviewed by:** Ondřej . | Majitel, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Smartsupp?** Everything. You see where the customer is viewing the page. **What do you dislike about Smartsupp?** I don't know about anything because there is nothing that would be disliked. **What problems is Smartsupp solving and how is that benefiting you?** Resolve them immediately ### 26. Best online chat: smartupp **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Smartsupp?** Best online chat: It makes easy to capture visitor's interest and make buy or come to the store. With the auto-messages it’s even easier. It’s very good and best than the other softwares. **What do you dislike about Smartsupp?** Price very high, if the team can make it lower that will be great **What problems is Smartsupp solving and how is that benefiting you?** Quick engagement with customers ### 27. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Smartsupp?** I like it because it allows me to manage my customers **What do you dislike about Smartsupp?** I don't really hate anything. It's a good application **What problems is Smartsupp solving and how is that benefiting you?** Customer management ### 28. Very inovative and easy to set up. Handy features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Smartsupp?** Set up was so easy and quick. UX and UI are very high quality and easy to use. **What do you dislike about Smartsupp?** We are missing business M365 support. We are also missing option to start a new conversation on Whatsapp. Also not so practical that we have to reply on message on Whatsapp in 24 hours or its lost. But we guess its rule of Meta restriction. **What problems is Smartsupp solving and how is that benefiting you?** Aggregating communication into one platform. Automations with chatbots, colleagues and AI ### 29. Tested and liked it **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Smartsupp?** The features and customizability, Mira AI is awesome, too. **What do you dislike about Smartsupp?** We only can test for a limited period of time. **What problems is Smartsupp solving and how is that benefiting you?** I am still trying to figure out. ### 30. User-friendly program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2025 **What do you like best about Smartsupp?** I see conversions, where the website visitors are going. **What do you dislike about Smartsupp?** Everything is fine with it. We haven't encountered any problems. **What problems is Smartsupp solving and how is that benefiting you?** I see what they are searching for when they have a question, I can answer immediately. ### 31. Satisfactory **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Smartsupp?** Facilitate communication with the client. **What do you dislike about Smartsupp?** Your prices are too high, and there should be an option for yearly subscriptions. **What problems is Smartsupp solving and how is that benefiting you?** Help me communicate directly with the clients, and also when I am not present ### 32. Amazing for Connecting with Customers and Boosting Sales! **Rating:** 5.0/5.0 stars **Reviewed by:** La Dolce I. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Smartsupp?** I’ve been using Smartsupp for a few months now, and I can honestly say it’s been a game-changer! It makes chatting with customers super easy, so I can answer their questions on the spot and help them feel supported. The real-time insights into how people are navigating the site have been priceless—it’s like having an extra set of eyes to understand what visitors are looking for. The chat looks great and fits right in with my website, plus the setup was surprisingly simple. I especially love the session recording feature; it’s helped me catch little things that make a big difference in customer experience. And when I needed a hand, their support team was super responsive and friendly, which I really appreciate. Smartsupp is perfect for anyone who wants to connect better with customers without any fuss. Highly recommend! **What do you dislike about Smartsupp?** I have no complaints—everything OK. Satisfied **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp has been a huge help for us! Students often ask about course prices and start dates, and with the live chat, they can get answers right away. It makes everything smoother and keeps students happy without the wait. It’s been great for saving us time and making sure students feel taken care of! ### 33. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Clinton E. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2025 **What do you like best about Smartsupp?** This app is very good love the services so much **What do you dislike about Smartsupp?** Don't dislike smartsupp for any reason because they have the best services **What problems is Smartsupp solving and how is that benefiting you?** To talk with my clients ### 34. Best Chat Plugin for Wordpress **Rating:** 5.0/5.0 stars **Reviewed by:** Peter D. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Smartsupp?** Live reaction and Smartsupp App for Iphone **What do you dislike about Smartsupp?** Nothing, Smartsupp Chat Plugin for Wordpress works very well **What problems is Smartsupp solving and how is that benefiting you?** Fast reaction when the customer appears ### 35. Convenient Customer Service and Effortless Usability **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2025 **What do you like best about Smartsupp?** convenient customer service. and easy to use! **What do you dislike about Smartsupp?** Frequent maintenance. Sometimes it doesn't work for no apparent reason. **What problems is Smartsupp solving and how is that benefiting you?** Helps businesses quickly connect with potential clients ### 36. a great application that helps in our company **Rating:** 5.0/5.0 stars **Reviewed by:** Petr S. | marketing director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2025 **What do you like best about Smartsupp?** simplicity, clarity and excellent handling **What do you dislike about Smartsupp?** I haven't come up with anything yet, we'll see in time **What problems is Smartsupp solving and how is that benefiting you?** quick inquiries with customers help in selecting goods ### 37. Very promising **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel R. | Business dev director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Smartsupp?** The solution is very promising, easy to use, install, and configure, and you need to dedicate time to understand the visitor, what they need, and how to adapt Smartsupp for that, but the solution is truly magnificent. **What do you dislike about Smartsupp?** In the automations, I would include more possibilities. A more extensive and deeper diagram. **What problems is Smartsupp solving and how is that benefiting you?** sales assistance in other countries ### 38. Great app, fast and cheap **Rating:** 5.0/5.0 stars **Reviewed by:** Aloha F. | Marketing manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Smartsupp?** After testing numerous website chat solutions, I can confidently recommend Smartsupp as a standout option that distinguishes itself from competitors. **What do you dislike about Smartsupp?** Smartsupp impresses with its ease of use. Even individuals without technical expertise can quickly learn to navigate this application. The admin panel is clear and well-organized, with all essential functions readily accessible. **What problems is Smartsupp solving and how is that benefiting you?** Chatbots and automated messages significantly reduce the workload on your customer service team. You can configure various response scenarios based on user behavior or the specific page they're visiting. This feature works reliably and saves considerable time. ### 39. I was surprised by the simplicity of the setup. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Smartsupp?** Saves time and added value on the e-shop. So far, satisfaction. **What do you dislike about Smartsupp?** So far, I haven't come across anything. Settings and control are very intuitive. **What problems is Smartsupp solving and how is that benefiting you?** Customer orientation in the e-shop. Selection of goods. ### 40. Easy to use, professional-looking live chat **Rating:** 5.0/5.0 stars **Reviewed by:** Jakub M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Smartsupp?** What I like best about Smartsupp is the combination of real-time visitor tracking, chatbot automation, and a clean, customizable chat interface that fits seamlessly into our website. **What do you dislike about Smartsupp?** Nothing so far — it works exactly as expected. **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp helps us respond to customer inquiries instantly, automate repetitive questions with a chatbot, and understand user behavior through real-time tracking — all of which save us time and improve our conversion rates. ### 41. Very good AI response quality at reasonable price **Rating:** 4.5/5.0 stars **Reviewed by:** Andreas L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2025 **What do you like best about Smartsupp?** Smartsupp is easy to set up and offers very good quality of services **What do you dislike about Smartsupp?** It was not possible to easily switch between traditional automation and AI **What problems is Smartsupp solving and how is that benefiting you?** We do not have live chat resource capacities. Smartsupp fills that gap for us with AInand automation ### 42. Easy to use and very useful app for my business **Rating:** 5.0/5.0 stars **Reviewed by:** Dapac P. | Comunication, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Smartsupp?** It’s a simple, intuitive, and easy-to-use application. Plus, it’s great for potential clients and helps provide real-time information. **What do you dislike about Smartsupp?** So far, I haven’t noticed anything wrong **What problems is Smartsupp solving and how is that benefiting you?** The ability to engage with clients in real time and track their activity on the website. ### 43. Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Eyong . | Entrepreneur, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2025 **What do you like best about Smartsupp?** The fact it is easy to setup and to use. **What do you dislike about Smartsupp?** I can’t actually customize it fully, as in customize it to my taste **What problems is Smartsupp solving and how is that benefiting you?** The fact that the customer can easily communicate in the website ### 44. Very reliable! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2025 **What do you like best about Smartsupp?** -Ease of use - Ease of Integration - Price - Options -AI **What do you dislike about Smartsupp?** Nothing. I like everything! It´s really nice! **What problems is Smartsupp solving and how is that benefiting you?** Frequently asked questions! ### 45. Product easy to use and clear interface **Rating:** 5.0/5.0 stars **Reviewed by:** Mateusz P. | Administrator IT, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Smartsupp?** Easy setup, bot templates, clean and clear interface **What do you dislike about Smartsupp?** No desktop application, few scenarios for bots **What problems is Smartsupp solving and how is that benefiting you?** It certainly facilitates direct communication with the client and solving current problems. ### 46. The best chat for the web **Rating:** 5.0/5.0 stars **Reviewed by:** Michael K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Smartsupp?** Very intuitive, easily adjustable, and all necessary functions. **What do you dislike about Smartsupp?** Everything works as it should. I have nothing to criticize. **What problems is Smartsupp solving and how is that benefiting you?** Direct contact with the customer in real time. ### 47. Interesting experience, we though we have found what we were searching for. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Smartsupp?** The best are chatbot templates, where you can easily tweak the options and guide visitors through the site even without a live operator. **What do you dislike about Smartsupp?** We had a problem with the implementation through CSP, I need to figure out how to make it visible to notify that someone is typing. But that's more on our side. **What problems is Smartsupp solving and how is that benefiting you?** He can answer questions for people who come to the site. People will type into a chatbot rather than search for an email and type a formal message to it. ### 48. Review **Rating:** 4.5/5.0 stars **Reviewed by:** Martin N. | Manžeris internetového eshopu Scootshop.cz, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2025 **What do you like best about Smartsupp?** I like the environment and Artificial Intelligence, Chatbot, application **What do you dislike about Smartsupp?** It's a shame that the app can't record customers like it used to. **What problems is Smartsupp solving and how is that benefiting you?** Contact the customer ### 49. Great **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Smartsupp?** The ability to communicate with customers live, which attracts customers on an ongoing basis. The ability to add pre-defined questions and answers, which shortens customer communication. Moreover, it can be implemented on the website very quickly. **What do you dislike about Smartsupp?** too many settings to make it work automatically **What problems is Smartsupp solving and how is that benefiting you?** lack of communication with the customer by phone ### 50. Fast and Easy Setup, But Connectivity and Support Need Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Smartsupp?** Convenient service and fast chat. And easy setup **What do you dislike about Smartsupp?** Frequent disconnect issues. Sometimes the program doesn't work due to developer issues. Emails take a long time to respond. **What problems is Smartsupp solving and how is that benefiting you?** Well suited for services where a quick response to the client is required ## Smartsupp Discussions - [make it inerract with whatsup](https://www.g2.com/discussions/make-it-inerract-with-whatsup) - 2 comments, 2 upvotes - [View Smartsupp pricing details and edition comparison](https://www.g2.com/products/smartsupp/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+03%3A52%3A07+-0500&secure%5Bsession_id%5D=51e84faa-e2af-4518-b4db-d984f5fb579e&secure%5Btoken%5D=64ab0c501d3793f1dee808c0507c738052e962fb878bfc6cbdb2ba26512134de&format=llm_user) ## Smartsupp Integrations - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Hi Marley](https://www.g2.com/products/hi-marley/reviews) - [Lightspeed eCom](https://www.g2.com/products/lightspeed-lightspeed-ecom/reviews) - [PrestaShop](https://www.g2.com/products/prestashop/reviews) - [Shoptet](https://www.g2.com/products/shoptet/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Yooz](https://www.g2.com/products/yooz/reviews) ## Smartsupp Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Responses** - Customization - Control - Route To Human - Menu bars **Customer Support** - Text - Speech - Knowledge Base **Communication** - Pop-up Chat - Notifications - In-App Messaging **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Automation** - Ticket Resolution - Customization - Intelligent Routing ** Internal Use** - Customization - Conversation Archiving - Team Inbox **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Smartsupp Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,844 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,723 reviews)