# Smartsupp vs Tidio Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Smartsupp excels in providing a straightforward and practical user experience, allowing users to chat with visitors instantly and understand their behavior on the site. This feature is particularly beneficial for small businesses looking to enhance customer support.
- **Users say** Tidio stands out with its improved AI chatbot, which handles queries more intelligently. Reviewers appreciate the multichannel support and automation features, making customer communication faster and more efficient, especially during off-hours with the Liro agent.
- **According to verified reviews** , Smartsupp's integration capabilities, such as WhatsApp and email integration, are highlighted as significant advantages, enabling users to streamline their communication channels effectively.
- **Reviewers mention** that Tidio's AI agent, Lyro, is particularly helpful in designing user flows and correcting flaws, which enhances the overall customer support experience and ensures that users can provide accurate information to their customers.
- **Users report** that while both platforms offer free entry-level pricing, Smartsupp has a slight edge in ease of use and setup, with many users finding the onboarding process intuitive and straightforward, which is crucial for small businesses with limited resources.
- **G2 reviewers highlight** that Tidio's quality of support is consistently rated higher, with users noting that the platform is responsive and effective in addressing customer inquiries, which is essential for maintaining customer satisfaction in a competitive market.



| | Smartsupp | Tidio | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 1,048 | 1,907 | 
| **Largest Market Segment** | Small-Business (96.3% of reviews) | Small-Business (90.5% of reviews) | 
| **Entry Level Price** | Free 1 operator Per Month | Free Per Month | 

---
## Top Pros & Cons

### Smartsupp

Pros:
- Ease of Use (108 reviews)
- Easy Setup (68 reviews)

Cons:
- Expensive (29 reviews)
- Cost (21 reviews)

### Tidio

Pros:
- Ease of Use (221 reviews)
- Helpful (179 reviews)

Cons:
- Expensive (73 reviews)
- Limited Customization (56 reviews)

---
## Ratings Comparison
| Rating | Smartsupp | Tidio | 
|---|---|---|
  | **Meets Requirements** | 8.9 (872 reviews) | 9.1 (1323 reviews) | 
  | **Ease of Use** | 9.2 (900 reviews) | 9.3 (1340 reviews) | 
  | **Ease of Setup** | 9.2 (795 reviews) | 9.2 (1077 reviews) | 
  | **Ease of Admin** | 9.0 (698 reviews) | 9.2 (964 reviews) | 
  | **Quality of Support** | 8.9 (710 reviews) | 9.2 (1150 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (635 reviews) | 9.2 (915 reviews) | 
  | **Product Direction (% positive)** | 9.2 (881 reviews) | 9.2 (1185 reviews) | 

---
## Pricing

### Smartsupp

#### Entry-Level Pricing

Plan: FREE

Price: Free 1 operator Per Month

Description: Ideal for individuals enhancing website performance with Live Chat.

Key Features:
- Live chat, WhatsApp, Messenger
- 1 operator
- 25 conversations / month

[Browse all 4 editions](https://www.g2.com/products/smartsupp/pricing)

#### Free Trial

Yes

### Tidio

#### Entry-Level Pricing

Plan: Free

Price: Free Per Month

Description: For solo entrepreneurs. Free forever. No credit card requried.

Key Features:
- 50 Handled Conversations
- Live Chat
- Help Desk

[Browse all 5 editions](https://www.g2.com/products/tidio/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Smartsupp** | N/A | N/A |
| **Tidio** | 8.3/10 | 847 |

#### Ticket and Case Management

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.5 (82 reviews) | 
| **Ticket response user experience** | Not enough data | 8.4 (83 reviews) | 
| **Workflow** | Not enough data | 8.5 (85 reviews) | 
| **Response Automation** | Not enough data | 8.7 (91 reviews) | 
| **SLA Management** | Not enough data | 8.0 (69 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.6 (79 reviews) | 
| **Ticket Collaboration** | Not enough data | 8.4 (76 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.5 (73 reviews) | 

#### Generative AI

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.2 (46 reviews) | 
| **AI Text Summarization** | Not enough data | 7.0 (42 reviews) | 

#### Agentic AI - Help Desk

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (13 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (13 reviews) | 
| **Proactive Assistance** | Not enough data | 7.4 (13 reviews) | 

#### Communication Channels

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.8 (78 reviews) | 
| **Email to Case** | Not enough data | 8.7 (78 reviews) | 
| **Chat/Live Support** | Not enough data | 9.3 (95 reviews) | 
| **Social Integration** | Not enough data | 8.1 (72 reviews) | 
| **Voice** | Not enough data | 7.3 (66 reviews) | 

#### Platform

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.9 (104 reviews) | 
| **Customization ** | 8.8 (564 reviews) | 8.9 (713 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 9.1 (108 reviews) | 
| **Integration** | Not enough data | 8.7 (108 reviews) | 
| **Reporting** | Not enough data | 8.1 (93 reviews) | 
| **Dashboards** | Not enough data | 8.9 (105 reviews) | 

### AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Smartsupp** | N/A | N/A |
| **Tidio** | 8.1/10 | 128 |

#### Core Conversational Capabilities - AI Chatbots

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Controlled LLM Response Generation** | Not enough data | Not enough data | 
| **Context Maintenance Within Sessions** | Not enough data | Not enough data | 
| **Natural Language Understanding & Intent Inference** | Not enough data | Not enough data | 

#### Data

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Reliability** | Not enough data | 8.6 (106 reviews) | 
| **Data Security** | Not enough data | 8.6 (104 reviews) | 

#### Interaction

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Complex Query Handling** | Not enough data | 8.3 (104 reviews) | 
| **Natural Conversation** | Not enough data | 8.4 (108 reviews) | 
| **Understanding** | Not enough data | 8.3 (103 reviews) | 
| **Context Management** | Not enough data | 8.3 (104 reviews) | 
| **Customizability** | Not enough data | 8.2 (105 reviews) | 

#### Task & Flow Management - AI Chatbots

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Scripted Dialogue & Decision Tree Support** | Not enough data | Not enough data | 
| **Fallback Responses for Unknown Queries** | Not enough data | Not enough data | 

#### Learning

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **User Interaction Learning** | Not enough data | 8.2 (102 reviews) | 
| **Error Learning** | Not enough data | 7.9 (101 reviews) | 

#### Deployment & Embedding - AI Chatbots

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **API Access for Business System Integration** | Not enough data | Not enough data | 
| **Web Widget & SDK Embedding** | Not enough data | Not enough data | 

#### Content Generation

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Creativity** | Not enough data | 8.3 (99 reviews) | 
| **Content Accuracy** | Not enough data | 8.3 (100 reviews) | 

#### Admin & Configuration - AI Chatbots

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **No-Code Conversation Design** | Not enough data | Not enough data | 

#### System

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **API Flexibility** | Not enough data | 8.1 (96 reviews) | 
| **Update Frequency and Utility** | Not enough data | 8.2 (97 reviews) | 
| **Cross-Platform Compatibility	** | Not enough data | 8.0 (96 reviews) | 
| **Software Integration** | Not enough data | 8.2 (99 reviews) | 

#### Agentic AI - AI Chatbots

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (12 reviews) | 
| **Multi-step Planning** | Not enough data | 7.8 (12 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (13 reviews) | 
| **Adaptive Learning** | Not enough data | 7.5 (14 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (14 reviews) | 
| **Proactive Assistance** | Not enough data | 7.4 (14 reviews) | 
| **Decision Making** | Not enough data | 7.9 (14 reviews) | 

#### Monitoring & Improvement - AI Chatbots

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Feedback-Driven Response Optimization** | Not enough data | Not enough data | 

#### Reliability & Safety - AI Chatbots

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Guardrails & Content Controls** | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Smartsupp** | 8.3/10 | 223 |
| **Tidio** | 8.1/10 | 94 |

#### Messenger

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Sequencing** | 8.7 (193 reviews) | 8.5 (84 reviews) | 
| **AI** | 7.8 (185 reviews) | 8.3 (88 reviews) | 
| **Live Chat** | 9.2 (201 reviews) | 9.2 (86 reviews) | 
| **Customization Interface** | 8.7 (194 reviews) | 8.8 (84 reviews) | 

#### Channels

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Social Media** | 8.0 (177 reviews) | 8.2 (82 reviews) | 
| **Website** | 9.0 (187 reviews) | 9.0 (83 reviews) | 
| **Text Message (SMS)** | 7.5 (166 reviews) | 8.0 (78 reviews) | 
| **Voice Assistants** | 7.0 (167 reviews) | 7.7 (74 reviews) | 
| **Other** | 7.5 (164 reviews) | 7.9 (78 reviews) | 

#### Customers

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Targeting** | 8.3 (174 reviews) | 8.6 (80 reviews) | 
| **Profiles** | 8.3 (175 reviews) | 8.5 (81 reviews) | 
| **Analytics** | 8.3 (178 reviews) | 8.8 (79 reviews) | 
| **Lead Gathering** | 8.2 (169 reviews) | 8.8 (81 reviews) | 
| **Sales Conversion** | 8.2 (177 reviews) | 8.8 (81 reviews) | 

#### Agentic AI - Conversational Marketing

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (10 reviews) | 7.4 (7 reviews) | 
| **Multi-step Planning** | 8.3 (9 reviews) | 7.1 (7 reviews) | 
| **Cross-system Integration** | 8.3 (10 reviews) | 7.4 (7 reviews) | 
| **Adaptive Learning** | 8.0 (9 reviews) | 7.1 (7 reviews) | 
| **Natural Language Interaction** | 8.5 (9 reviews) | 7.4 (7 reviews) | 
| **Proactive Assistance** | 8.7 (10 reviews) | 7.1 (7 reviews) | 
| **Decision Making** | 8.9 (9 reviews) | 7.1 (7 reviews) | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Smartsupp** | 8.2/10 | 148 |
| **Tidio** | N/A | N/A |

#### Lead Facilitation

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Customer-facing Chatbot** | 8.7 (132 reviews) | Not enough data | 
| **Lead Qualification** | 8.3 (127 reviews) | Not enough data | 
| **Lead Follow-up** | 8.2 (126 reviews) | Not enough data | 
| **Meeting Scheduling ** | 7.7 (125 reviews) | Not enough data | 

#### Organization

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 8.1 (119 reviews) | Not enough data | 
| **Data Entry** | 8.2 (118 reviews) | Not enough data | 
| **Integrations / APIs** | 8.1 (118 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Coaching ** | 7.8 (117 reviews) | Not enough data | 
| **Peformance Tracking** | 8.1 (119 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **ROI Forecasting ** | 7.9 (116 reviews) | Not enough data | 
| **Sales Forecasting ** | 7.7 (112 reviews) | Not enough data | 

#### Generative AI

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **AI Text Generation** | 8.4 (72 reviews) | Not enough data | 
| **AI Text Summarization** | 8.4 (71 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (24 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 8.1 (24 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (24 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (26 reviews) | Not enough data | 
| **Decision Making** | 8.3 (25 reviews) | Not enough data | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Smartsupp** | N/A | N/A |
| **Tidio** | N/A | N/A |

#### User Analysis

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Survey Implementation** | Not enough data | Not enough data | 
| **Data Analysis** | Not enough data | Not enough data | 

#### User Support

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **User Segmentation** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 
| **Behavior-responsive Messaging** | Not enough data | Not enough data | 

#### Walkthrough Type

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Audio-visual Walkthroughs** | Not enough data | Feature Not Available | 
| **Text Bubble Walkthroughs** | Not enough data | Feature Not Available | 

#### Platform Basics - Digital Adoption Platform

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Integration** | Not enough data | Not enough data | 
| **Communications** | Not enough data | Not enough data | 

#### Analytics - Digital Adoption Platform

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Analytics** | Not enough data | Not enough data | 

#### Functions - Digital Adoption Platform

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Customer self-service** | Not enough data | Not enough data | 
| **In-app guidance** | Not enough data | Not enough data | 

#### Agentic AI - Digital Adoption Platform

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Smartsupp** | N/A | N/A |
| **Tidio** | 8.1/10 | 61 |

#### Channels

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.2 (55 reviews) | 
| **Open Listening** | Not enough data | 8.2 (54 reviews) | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 8.4 (53 reviews) | 
| **Create Content** | Not enough data | 7.6 (54 reviews) | 
| **Personalization** | Not enough data | 8.0 (54 reviews) | 
| **Inbound Identification** | Not enough data | 8.2 (53 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.3 (53 reviews) | 

#### Generative AI

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (35 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (34 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Smartsupp** | N/A | N/A |
| **Tidio** | 8.5/10 | 23 |

#### Productivity Tools

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Notes** | Not enough data | 8.0 (18 reviews) | 
| **Internal Discussion** | Not enough data | 8.2 (18 reviews) | 
| **Assignments and Tasks** | Not enough data | 8.6 (18 reviews) | 
| **Workflows** | Not enough data | 8.6 (19 reviews) | 
| **Templates** | Not enough data | 9.1 (18 reviews) | 
| **Integrations** | Not enough data | 8.1 (19 reviews) | 
| **Tagging System** | Not enough data | 8.6 (17 reviews) | 

#### Analytics

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Trends** | Not enough data | 9.2 (16 reviews) | 
| **Performance Tracking** | Not enough data | 9.1 (17 reviews) | 
| **Email Tracking** | Not enough data | 8.3 (18 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.7 (5 reviews) | 
| **Decision Making** | Not enough data | 8.0 (5 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Smartsupp** | N/A | N/A |
| **Tidio** | 8.5/10 | 13 |

#### Responses

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Personalization** | Not enough data | 7.9 (12 reviews) | 
| **Route To Human** | Not enough data | 8.5 (12 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 8.5 (12 reviews) | 

#### Automation - AI Agents

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | 8.8 (8 reviews) | 
| **Customer Interaction Automation** | Not enough data | 8.1 (8 reviews) | 
| **Lead Generation** | Not enough data | 7.7 (8 reviews) | 
| **Document Processing** | Not enough data | 7.9 (8 reviews) | 
| **Feedback Collection** | Not enough data | 7.9 (8 reviews) | 

#### Platform

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Conversation Editor** | Not enough data | 8.6 (12 reviews) | 
| **Integration** | Not enough data | 7.6 (12 reviews) | 
| **Human-In-The-Loop** | Not enough data | 7.8 (12 reviews) | 

#### Autonomy -  AI Agents

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.1 (8 reviews) | 
| **Adaptive Responses** | Not enough data | 8.8 (8 reviews) | 
| **Task Execution** | Not enough data | 7.5 (8 reviews) | 
| **Problem Solving** | Not enough data | 8.5 (8 reviews) | 

#### Generative AI

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (9 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (9 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Smartsupp** | 8.6/10 | 400 |
| **Tidio** | 8.7/10 | 560 |

#### Responses

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Customization** | 8.6 (339 reviews) | 8.7 (495 reviews) | 
| **Control** | 8.7 (336 reviews) | 8.8 (486 reviews) | 
| **Route To Human** | 8.7 (330 reviews) | 8.8 (486 reviews) | 
| **Menu bars** | 8.6 (331 reviews) | 8.7 (469 reviews) | 
| **Drip sequences** | Feature Not Available | 8.7 (426 reviews) | 

#### Platform

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Live chat** | 9.1 (344 reviews) | 9.3 (507 reviews) | 
| **Integrations** | 8.8 (333 reviews) | 8.8 (456 reviews) | 
| **Branding** | 8.7 (322 reviews) | 8.6 (455 reviews) | 
| **Analytics** | 8.6 (321 reviews) | 8.7 (453 reviews) | 
| **A/B testing** | 8.0 (299 reviews) | 8.3 (351 reviews) | 
| **Role-based access** | 8.6 (313 reviews) | 8.7 (404 reviews) | 
| **Collection of information** | 8.7 (318 reviews) | 8.9 (466 reviews) | 

#### Generative AI

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **AI Text Generation** | 8.0 (278 reviews) | 8.0 (127 reviews) | 
| **AI Text Summarization** | Feature Not Available | 8.1 (124 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Smartsupp** | N/A | N/A |
| **Tidio** | 8.3/10 | 132 |

#### Conversational Platform

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Personalization** | Not enough data | 8.4 (124 reviews) | 
| **Omnichannel** | Not enough data | 8.2 (117 reviews) | 
| **Contextual Engagement** | Not enough data | 8.2 (118 reviews) | 
| **Proactive Engagement** | Not enough data | 8.5 (120 reviews) | 

#### Support Automation

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.4 (113 reviews) | 
| **Seamless Escalation** | Not enough data | 8.3 (110 reviews) | 
| **Transcripts** | Not enough data | 8.5 (110 reviews) | 
| **Self-Serve Support** | Not enough data | 8.4 (116 reviews) | 

#### Generative AI

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.1 (71 reviews) | 
| **AI Text Summarization** | Not enough data | 8.2 (69 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Smartsupp** | 8.3/10 | 191 |
| **Tidio** | 8.1/10 | 25 |

#### Customer Support

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Text** | 8.6 (163 reviews) | 8.4 (21 reviews) | 
| **Speech** | 8.0 (161 reviews) | 7.7 (20 reviews) | 
| **Knowledge Base** | 8.2 (159 reviews) | 8.2 (19 reviews) | 

#### Automation

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Ticket Resolution** | 8.3 (157 reviews) | 8.2 (22 reviews) | 
| **Customization** | 8.5 (155 reviews) | 8.1 (20 reviews) | 
| **Intelligent Routing** | 8.4 (156 reviews) | 8.3 (20 reviews) | 

#### Artificial Intelligence

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Learning** | 8.3 (152 reviews) | 8.0 (19 reviews) | 
| **Language** | 8.4 (157 reviews) | 7.8 (20 reviews) | 
| **Conversational AI** | 8.2 (154 reviews) | 8.2 (20 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Smartsupp** | 8.9/10 | 685 |
| **Tidio** | 8.6/10 | 869 |

#### Generative AI

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 7.8 (84 reviews) | 
| **AI Text Summarization** | Feature Not Available | 7.5 (77 reviews) | 
| **AI Text-to-Speech** | Feature Not Available | 7.2 (78 reviews) | 

#### Communication

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Pop-up Chat** | 9.2 (605 reviews) | 9.3 (754 reviews) ✓ Verified | 
| **Notifications** | 9.0 (593 reviews) | 9.1 (752 reviews) ✓ Verified | 
| **Targeted Emails** | Feature Not Available | 8.6 (539 reviews) | 
| **In-App Messaging** | 9.0 (565 reviews) | 9.1 (648 reviews) ✓ Verified | 
| **Co-Browsing** | Feature Not Available | 8.6 (480 reviews) ✓ Verified | 

####  Internal Use

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Customization ** | 8.8 (564 reviews) | 8.9 (713 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.7 (566 reviews) | 9.0 (616 reviews) ✓ Verified | 
| **Lead Development** | Feature Not Available | 8.8 (606 reviews) ✓ Verified | 
| **Knowledge Base** | Feature Not Available | 8.6 (582 reviews) ✓ Verified | 
| **Team Inbox ** | 8.6 (552 reviews) | 8.8 (565 reviews) ✓ Verified | 
| **Customer Profiles** | Feature Not Available | 8.7 (592 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Smartsupp** | N/A | N/A |
| **Tidio** | 8.8/10 | 119 |

#### Generative AI

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.1 (54 reviews) | 

#### Self-Service Experience

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.7 (91 reviews) | 
| **Searchable Articles** | Not enough data | 8.8 (81 reviews) | 
| **Community Forums** | Not enough data | 8.7 (26 reviews) | 
| **Mobile Optimization** | Not enough data | 8.8 (87 reviews) | 
| **Personalization** | Not enough data | 8.9 (88 reviews) | 

#### Self-Service Platform

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Branding** | Not enough data | 8.7 (91 reviews) | 
| **Automation** | Not enough data | 9.0 (94 reviews) | 
| **Artificial Intelligence** | Not enough data | 8.8 (88 reviews) | 
| **Integrations** | Not enough data | 8.8 (90 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Smartsupp** | N/A | N/A |
| **Tidio** | 8.6/10 | 59 |

#### Generative AI

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (25 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (25 reviews) | 

#### Process

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Mentions** | Not enough data | 8.2 (45 reviews) | 
| **Tickets** | Not enough data | 8.6 (47 reviews) | 
| **Macros** | Not enough data | 8.4 (42 reviews) | 

#### Channels

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Email** | Not enough data | 8.9 (48 reviews) | 
| **Social** | Not enough data | 8.9 (49 reviews) | 
| **Live Chat** | Not enough data | 9.4 (50 reviews) | 
| **Phone** | Not enough data | 8.1 (42 reviews) | 
| **Text** | Not enough data | 8.7 (42 reviews) | 

#### Insight

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Surveys** | Not enough data | 8.5 (41 reviews) | 
| **Reporting** | Not enough data | 8.3 (45 reviews) | 
| **Visitor Activity** | Not enough data | 9.1 (50 reviews) | 
| **Help Desk** | Not enough data | 9.3 (40 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Smartsupp** | N/A | N/A |
| **Tidio** | 5.8/10 | 7 |

#### Generative AI

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **AI Text Generation** | Not enough data | 5.8 (6 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### E-Commerce Tools

| Product | Score | Reviews |
|---|---|---|
| **Smartsupp** | N/A | N/A |
| **Tidio** | 8.6/10 | 10 |

#### Agentic AI - E-Commerce Tools

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 8.8 (8 reviews) | 
| **Adaptive Learning** | Not enough data | 8.5 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.5 (8 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Smartsupp** | N/A | N/A |
| **Tidio** | 8.5/10 | 56 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.6 (44 reviews) | 
| **Contextual Response Generation** | Not enough data | 8.2 (45 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.4 (42 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.7 (42 reviews) | 
| **Multilingual Support** | Not enough data | 8.1 (42 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 8.6 (42 reviews) | 
| **Feedback Collection** | Not enough data | 8.5 (41 reviews) | 
| **Escalation Handling** | Not enough data | 8.8 (41 reviews) | 
| **Workflow Optimization** | Not enough data | 8.7 (44 reviews) | 

#### Automation

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.7 (50 reviews) | 
| **Feedback Collection** | Not enough data | 8.6 (43 reviews) | 
| **Document Processing** | Not enough data | 8.4 (44 reviews) | 

#### Autonomy

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.2 (41 reviews) | 
| **Adaptive Responses** | Not enough data | 8.2 (43 reviews) | 
| **Task Execution** | Not enough data | 8.6 (42 reviews) | 
| **Problem Solving** | Not enough data | 8.5 (42 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Smartsupp** | N/A | N/A |
| **Tidio** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Smartsupp | Tidio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Smartsupp (1):** [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant)

**Unique to Tidio (12):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [E-Commerce Tools ](https://www.g2.com/categories/e-commerce-tools), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)


---
## Reviewer Demographics

### By Company Size

| Segment | Smartsupp | Tidio | 
|---|---|---|
| **Small-Business** | 96.3% | 90.5% | 
| **Mid-Market** | 3.0% | 8.5% | 
| **Enterprise** | 0.6% | 1.1% | 

### By Industry

#### Smartsupp

- **Retail:** 7.2%
- **Apparel & Fashion:** 4.1%
- **Consumer Goods:** 3.9%
- **Health, Wellness and Fitness:** 3.8%
- **Automotive:** 3.5%
- **Marketing and Advertising:** 3.3%
- **Wholesale:** 2.8%
- **Furniture:** 2.8%
- **Computer Software:** 2.6%
- **Building Materials:** 2.5%
- **Other:** 63.4%

#### Tidio

- **Retail:** 8.4%
- **Marketing and Advertising:** 7.2%
- **Computer Software:** 5.7%
- **Information Technology and Services:** 5.1%
- **Health, Wellness and Fitness:** 4.0%
- **Apparel & Fashion:** 3.1%
- **Consumer Services:** 2.9%
- **Financial Services:** 2.3%
- **Leisure, Travel & Tourism:** 2.2%
- **Automotive:** 2.2%
- **Other:** 56.8%

---
## Alternatives

### Alternatives to Smartsupp

- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3858 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [SendPulse](https://www.g2.com/products/sendpulse/reviews) — 4.6/5 stars (714 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4079 reviews)
- [Qualified](https://www.g2.com/products/qualified/reviews) — 4.9/5 stars (1482 reviews)

### Alternatives to Tidio

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3858 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2915 reviews)
- [Crisp](https://www.g2.com/products/crisp/reviews) — 4.5/5 stars (197 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4079 reviews)

---
## Top Discussions

### Smartsupp

- Title: [make it inerract with whatsup](https://www.g2.com/discussions/make-it-inerract-with-whatsup) — 2 comments, 2 upvotes
  > **Top comment:** "yes"

### Tidio

- Title: [Is Tidio safe?](https://www.g2.com/discussions/is-tidio-safe) — 7 comments
  > **Top comment:** "Yeah"
- Title: [What is Tidio used for?](https://www.g2.com/discussions/what-is-tidio-used-for) — 4 comments, 1 upvote
  > **Top comment:** "Tidio is a live chat software."
- Title: [What is Tidio?](https://www.g2.com/discussions/what-is-tidio) — 4 comments
  > **Top comment:** "Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer..."
- Title: [How can I set up and optimize chatbots in Tidio for my e-commerce site?](https://www.g2.com/discussions/how-can-i-set-up-and-optimize-chatbots-in-tidio-for-my-e-commerce-site) — 3 comments
  > **Top comment:** "You can input automated messages as well as an option to chat directly with a live agent."
- Title: [How do you use Tidio?](https://www.g2.com/discussions/how-do-you-use-tidio) — 2 comments
  > **Top comment:** "Since creature Lukashenko starts to do more crazy and crazy things, a lot of companies starts to enter sanctions for all Belarusians, so you send me letter..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/smartsupp-vs-tidio)