Introducing G2.ai, the future of software buying.Try now
Compare Smartsupp and Tidio 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
LiveChat
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Ada
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Aissist.io
Visit Website
At a Glance
Market Segments
Small-Business (96.4% of reviews)
Small-Business (90.7% of reviews)
Entry-Level Pricing
Free 999 agents Per Month
Free Per Month
Smartsupp
Star Rating
(993)4.7 out of 5
Market Segments
Small-Business (96.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free 999 agents Per Month
Browse all 4 pricing plansTidio
Star Rating
(1,851)4.7 out of 5
Market Segments
Small-Business (90.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both Smartsupp and Tidio offer excellent live chat functionalities, scoring equally at 9.2 and 9.3 respectively. However, reviewers mention that Tidio's pop-up chat feature is more customizable, allowing for better engagement with website visitors.
- Reviewers mention that Tidio excels in ease of use, scoring 9.3 compared to Smartsupp's 9.2. Users appreciate Tidio's intuitive interface, which they find more user-friendly, especially for those new to live chat software.
- G2 users highlight that Tidio has a slight edge in quality of support, scoring 9.2 against Smartsupp's 8.9. Reviewers often mention faster response times and more helpful support staff with Tidio, making it a preferred choice for businesses needing reliable assistance.
- Users on G2 report that Smartsupp shines in its AI capabilities, scoring 7.8 compared to Tidio's 8.3. Reviewers appreciate Smartsupp's intelligent routing and proactive assistance features, which help streamline customer interactions effectively.
- Reviewers mention that both products offer free entry-level pricing, making them accessible for small businesses. However, Smartsupp has a larger market segment presence with 96.4% of reviews from small businesses, indicating a strong alignment with the needs of smaller enterprises.
- Users say that Tidio's customization options are slightly better, with a score of 8.8 compared to Smartsupp's 8.7. Reviewers appreciate Tidio's flexibility in branding and interface adjustments, which allows businesses to tailor the chat experience to their specific needs.
Pricing
Entry-Level Pricing
Smartsupp
FREE
Free
999 agents Per Month
Ideal for individuals enhancing website performance with Live Chat. This plan comes with unlimited number of agent seats.
- Live chat
- 50 conversations / month
- FB Messenger integration
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Smartsupp
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
8.9
833
9.1
1,300
Ease of Use
9.2
860
9.3
1,318
Ease of Setup
9.1
756
9.2
1,058
Ease of Admin
9.0
663
9.2
946
Quality of Support
8.9
678
9.2
1,134
Has the product been a good partner in doing business?
9.0
605
9.2
896
Product Direction (% positive)
9.2
845
9.2
1,168
Features by Category
Ticket and Case Management
Not enough data
8.5
83
Not enough data
8.4
81
Not enough data
8.4
87
Not enough data
8.6
88
Not enough data
7.9
71
Not enough data
8.6
80
Not enough data
8.2
75
Not enough data
8.4
75
Generative AI
Not enough data
7.2
46
Not enough data
6.9
44
Agentic AI - Help Desk
Not enough data
7.0
15
Not enough data
7.1
15
Not enough data
7.0
15
Communication Channels
Not enough data
8.7
80
Not enough data
8.7
78
Not enough data
9.2
87
Not enough data
8.0
73
Not enough data
7.2
68
Platform
Not enough data
8.8
104
8.8
559
8.9
717
|
Verified
Not enough data
9.0
108
Not enough data
8.7
110
Not enough data
8.1
93
Not enough data
8.8
106
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
8.0
101
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
101
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
99
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
8.7
192
8.5
85
7.8
185
8.3
87
9.2
197
9.2
86
8.7
193
8.8
84
Channels
8.0
177
8.2
83
9.0
184
9.0
83
7.5
166
8.0
79
7.0
167
7.7
75
7.5
164
7.9
79
Customers
8.3
173
8.6
81
8.3
174
8.5
82
8.2
176
8.8
80
8.2
168
8.8
81
8.2
177
8.8
81
Agentic AI - Conversational Marketing
8.3
10
7.4
7
8.3
9
7.1
7
8.3
10
7.4
7
8.0
9
7.1
7
8.5
9
7.4
7
8.5
9
7.1
7
8.9
9
7.1
7
Lead Facilitation
8.6
129
Not enough data
8.3
126
Not enough data
8.1
125
Not enough data
7.7
124
Not enough data
Organization
8.1
118
Not enough data
8.2
118
Not enough data
8.1
116
Not enough data
Performance Analysis
7.8
117
Not enough data
8.0
118
Not enough data
Sales Analysis
7.9
116
Not enough data
7.7
112
Not enough data
Generative AI
8.4
70
Not enough data
8.4
71
Not enough data
Agentic AI - AI Sales Assistant
8.3
24
Not enough data
8.3
22
Not enough data
7.9
23
Not enough data
8.1
24
Not enough data
8.3
24
Not enough data
8.3
25
Not enough data
8.2
24
Not enough data
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.0
57
Not enough data
8.1
56
Not enough data
Feature Not Available
Design
Not enough data
8.4
55
Not enough data
7.6
56
Not enough data
8.0
56
Not enough data
8.2
55
Not enough data
8.2
55
Generative AI
Not enough data
7.7
37
Not enough data
7.6
36
Responses
Not enough data
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
8.6
336
8.7
495
8.7
335
8.8
487
8.7
328
8.8
486
8.6
330
8.7
470
Feature Not Available
8.7
427
Platform
9.1
336
9.3
505
8.8
328
8.8
456
8.7
321
8.7
456
8.6
319
8.7
452
8.0
298
8.3
352
8.5
312
8.7
404
8.7
317
8.9
467
Generative AI
8.0
278
8.0
128
Feature Not Available
8.1
125
Conversational Platform
Not enough data
8.4
124
Not enough data
8.1
117
Not enough data
8.1
118
Not enough data
8.4
120
Support Automation
Not enough data
8.4
113
Not enough data
8.3
110
Not enough data
8.5
110
Not enough data
8.4
115
Generative AI
Not enough data
8.1
70
Not enough data
8.1
69
Customer Support
8.6
163
8.4
21
8.0
161
7.7
20
8.2
159
8.2
19
Automation
8.3
156
8.3
21
8.5
153
8.1
20
8.4
155
8.3
20
Artificial Intelligence
8.3
152
8.0
19
8.3
156
7.8
20
8.2
152
8.2
20
Generative AI
Feature Not Available
7.7
81
Feature Not Available
7.4
79
Feature Not Available
7.2
80
Communication
9.1
579
9.3
747
|
Verified
8.9
580
9.1
751
|
Verified
Feature Not Available
8.5
540
9.0
556
9.1
648
|
Verified
Feature Not Available
8.5
482
|
Verified
Internal Use
8.8
559
8.9
717
|
Verified
8.7
562
9.0
615
|
Verified
Feature Not Available
8.8
608
|
Verified
Feature Not Available
8.6
583
|
Verified
8.6
547
8.8
566
|
Verified
Feature Not Available
8.7
593
|
Verified
Generative AI
Not enough data
8.1
54
Self-Service Experience
Not enough data
8.7
89
Not enough data
8.8
81
Not enough data
8.7
26
Not enough data
8.8
87
Not enough data
8.9
88
Self-Service Platform
Not enough data
8.7
90
Not enough data
9.0
94
Not enough data
8.8
88
Not enough data
8.8
90
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
26
Not enough data
7.9(won by default)
26
Process
Not enough data
8.2(won by default)
46
Not enough data
8.5(won by default)
48
Not enough data
8.4(won by default)
43
Channels
Not enough data
8.9(won by default)
49
Not enough data
8.9(won by default)
50
Not enough data
9.4(won by default)
51
Not enough data
8.1(won by default)
43
Not enough data
8.6(won by default)
43
Insight
Not enough data
8.5(won by default)
42
Not enough data
8.3(won by default)
46
Not enough data
9.1(won by default)
51
Not enough data
9.2(won by default)
41
Generative AI
Not enough data
5.2
7
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.5
43
Not enough data
8.3
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.5
42
Not enough data
8.5
42
Not enough data
8.7
42
Not enough data
8.7
42
Automation
Not enough data
8.6
45
Not enough data
8.6
44
Not enough data
8.4
45
Autonomy
Not enough data
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Smartsupp and Tidio are categorized as Customer Service Automation, Conversational Marketing, Chatbots, and Live Chat
Unique Categories
Smartsupp is categorized as AI Sales Assistant
Tidio is categorized as Conversational Support, AI Agents For Business Operations, AI Customer Support Agents, AI Chatbots, Help Desk, E-Commerce Tools, Digital Customer Service Platforms, Customer Self-Service, Social Customer Service, Customer Communications Management, Digital Adoption Platform, and Shared Inbox
Reviews
Reviewers' Company Size
Smartsupp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
7.3%
Apparel & Fashion
4.3%
Consumer Goods
4.0%
Health, Wellness and Fitness
3.5%
Automotive
3.5%
Other
77.4%
Retail
8.2%
Marketing and Advertising
7.2%
Computer Software
5.5%
Information Technology and Services
5.1%
Health, Wellness and Fitness
4.1%
Other
69.8%
Alternatives
Discussions
Smartsupp has no more discussions with answers
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
