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Compare LiveChat and Smartsupp 
At a Glance
Market Segments
Small-Business (44.7% of reviews)
Small-Business (96.3% of reviews)
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free 999 agents Per Month
LiveChat
Star Rating
(791)4.4 out of 5
Market Segments
Small-Business (44.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSmartsupp
Star Rating
(1,019)4.7 out of 5
Market Segments
Small-Business (96.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 999 agents Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Smartsupp excels in user experience, with many praising its clear and fast interface that simplifies managing multiple conversations. Users appreciate the platform's automation features, which enhance customer communication without adding unnecessary complexity.
- According to verified reviews, LiveChat stands out for its AI capabilities, which help agents and visitors by providing answers from a knowledge base. This feature not only reduces the number of conversations but also streamlines client requests through its Help Ticketing system, making it a reliable choice for businesses.
- Users say that Smartsupp's mobile app is user-friendly, allowing for easy customization of chat language and color. This flexibility is a significant advantage for businesses looking to tailor their customer interactions, enhancing overall satisfaction.
- Reviewers mention that LiveChat is straightforward to implement and set up, with excellent customer support. This ease of onboarding is particularly beneficial for small businesses that may lack extensive technical resources.
- G2 reviewers highlight that while both platforms offer solid support, LiveChat receives slightly higher marks for quality of support. Users have noted the responsiveness and helpfulness of the LiveChat team, which can be crucial for businesses needing immediate assistance.
- According to recent feedback, Smartsupp's chatbot functionality is highly regarded, with users calling it one of the best in the market. This feature can significantly enhance customer engagement, making it a strong contender for businesses focused on conversational marketing.
Pricing
Entry-Level Pricing
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Smartsupp
FREE
Free
999 agents Per Month
Ideal for individuals enhancing website performance with Live Chat. This plan comes with unlimited number of agent seats.
- Live chat
- 50 conversations / month
- FB Messenger integration
Free Trial
LiveChat
Free Trial is available
Smartsupp
Free Trial is available
Ratings
Meets Requirements
9.1
696
8.9
852
Ease of Use
9.3
695
9.2
879
Ease of Setup
9.0
275
9.2
775
Ease of Admin
9.1
266
9.0
680
Quality of Support
9.1
644
8.9
693
Has the product been a good partner in doing business?
9.1
258
9.0
620
Product Direction (% positive)
8.3
689
9.2
864
Features by Category
Ticket and Case Management
9.2
248
Not enough data
9.1
245
Not enough data
9.0
238
Not enough data
9.2
253
Not enough data
8.5
156
Not enough data
9.0
231
Not enough data
9.1
230
Not enough data
8.9
142
|
Verified
Not enough data
Generative AI
6.4
6
Not enough data
7.2
6
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.2
220
|
Verified
Not enough data
9.3
232
|
Verified
Not enough data
9.4
268
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.5
108
Not enough data
Platform
9.1
81
|
Verified
Not enough data
8.4
279
|
Verified
8.8
563
9.2
86
|
Verified
Not enough data
8.9
73
|
Verified
Not enough data
9.0
213
|
Verified
Not enough data
9.1
217
|
Verified
Not enough data
Messenger
Not enough data
8.7
193
Not enough data
7.8
185
Not enough data
9.2
199
Not enough data
8.7
193
Channels
Not enough data
8.0
177
Not enough data
9.0
186
Not enough data
7.5
166
Not enough data
7.0
167
Not enough data
7.5
164
Customers
Not enough data
8.3
173
Not enough data
8.3
174
Not enough data
8.2
176
Not enough data
8.2
168
Not enough data
8.2
177
Agentic AI - Conversational Marketing
Not enough data
8.3
10
Not enough data
8.3
9
Not enough data
8.3
10
Not enough data
8.0
9
Not enough data
8.5
9
Not enough data
8.5
9
Not enough data
8.9
9
Lead Facilitation
Not enough data
8.7
131
Not enough data
8.3
126
Not enough data
8.1
125
Not enough data
7.7
124
Organization
Not enough data
8.1
118
Not enough data
8.2
118
Not enough data
8.0
117
Performance Analysis
Not enough data
7.8
117
Not enough data
8.0
118
Sales Analysis
Not enough data
7.9
116
Not enough data
7.7
112
Generative AI
Not enough data
8.4
71
Not enough data
8.4
71
Agentic AI - AI Sales Assistant
Not enough data
8.3
24
Not enough data
8.3
22
Not enough data
7.9
23
Not enough data
8.1
24
Not enough data
8.3
24
Not enough data
8.3
26
Not enough data
8.3
25
Responses
Not enough data
8.6
338
Not enough data
8.7
336
Not enough data
8.7
330
Not enough data
8.6
331
Not enough data
Feature Not Available
Platform
Not enough data
9.1
342
Not enough data
8.8
332
Not enough data
8.7
322
Not enough data
8.6
321
Not enough data
8.0
299
Not enough data
8.6
313
Not enough data
8.7
318
Generative AI
Not enough data
8.0
278
Not enough data
Feature Not Available
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
8.6
163
Not enough data
8.0
161
Not enough data
8.2
159
Automation
Not enough data
8.3
156
Not enough data
8.5
154
Not enough data
8.4
156
Artificial Intelligence
Not enough data
8.3
152
Not enough data
8.4
157
Not enough data
8.2
153
Generative AI
7.4
9
Feature Not Available
7.5
8
Feature Not Available
Feature Not Available
Feature Not Available
Communication
9.1
325
|
Verified
9.1
588
8.9
326
|
Verified
9.0
587
8.4
221
Feature Not Available
8.8
269
|
Verified
9.0
560
8.3
30
Feature Not Available
Internal Use
8.4
279
|
Verified
8.8
563
8.8
302
|
Verified
8.7
564
8.6
251
|
Verified
Feature Not Available
8.6
257
|
Verified
Feature Not Available
8.6
243
|
Verified
8.6
550
8.4
249
|
Verified
Feature Not Available
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveChat and Smartsupp are categorized as Chatbots, Live Chat, Conversational Marketing, and Customer Service Automation
Unique Categories
LiveChat is categorized as Help Desk, Conversational Support, Customer Self-Service, and Conversational Commerce Platforms
Smartsupp is categorized as AI Sales Assistant
Reviews
Reviewers' Company Size
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Smartsupp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.9%
Information Technology and Services
8.7%
Retail
6.1%
Financial Services
4.0%
Internet
3.7%
Other
68.5%
Retail
7.3%
Apparel & Fashion
4.2%
Consumer Goods
3.9%
Health, Wellness and Fitness
3.7%
Automotive
3.4%
Other
77.5%
Alternatives
Discussions
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
Smartsupp has no more discussions with answers
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