# LiveChat vs Smartsupp Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Smartsupp excels in user-friendliness, with many users highlighting its straightforward setup process and clear interface. This simplicity allows teams to stay connected with website visitors in real time and manage conversations effectively.
- **Users say** that LiveChat offers a robust set of features that enhance customer support, such as canned responses and engagement tools. Reviewers appreciate how these features streamline their workflow and turn support into a revenue-generating function, showcasing the platform's ability to balance automation with human interaction.
- **According to verified reviews** , Smartsupp's automated messaging routines are particularly praised, making it easier for businesses to engage with visitors without overwhelming their support teams. This feature is seen as a significant advantage for small businesses looking to maintain customer interaction efficiently.
- **Reviewers mention** that LiveChat's analytics capabilities are a standout feature, providing valuable insights that help businesses track and convert leads effectively. Users find that these analytics contribute to improved response times and overall customer satisfaction.
- **G2 reviewers highlight** that while both platforms offer good support, LiveChat receives slightly higher marks for the quality of its customer service. Users have noted the effectiveness of LiveChat's support team in resolving issues quickly, which can be crucial for businesses relying on timely assistance.
- **Users express mixed feelings** about the pricing of LiveChat, as it starts at $19 per month, while Smartsupp offers a free tier. This pricing difference can be a deciding factor for small businesses or startups looking for cost-effective solutions without compromising on essential features.



---
## Frequently Asked Questions

### What is the difference between LiveChat vs Smartsupp?

LiveChat and Smartsupp differ most clearly in their reviewer-cited strengths, with LiveChat excelling in advanced features and Smartsupp leading in ease of use and setup.

| [LiveChat](https://www.g2.com/products/livechat/reviews) | [Smartsupp](https://www.g2.com/products/smartsupp/reviews) |
| --- | --- |
| 4.5/5 (810 reviews) | 4.7/5 (1052 reviews) |
| Small-Business | Small-Business |
| 9.0 | 9.1 |
| 9.1 | 8.9 |
| Ease of Use (24 all-time mentions) | Ease of Use (108 all-time mentions) |



### How do the pricing models of LiveChat and Smartsupp compare?

Smartsupp is rated as the stronger value on price and cost satisfaction, with reviewers more frequently citing affordability and value for small businesses.

- **LiveChat:** In recent reviews, several reviewers note that advanced features and higher tiers can be expensive for small teams, and some mention rising costs as a trade-off for robust functionality.
- **Smartsupp:** Reviewers frequently highlight Smartsupp's accessible pricing, especially for small businesses, and appreciate the availability of a free tier, though some mention that advanced features require higher-priced plans.
- **Switching reasons:** Recent reviewers mention switching to Smartsupp for its lower cost and simpler setup, particularly when scaling support for small e-commerce sites.



### What are the best alternatives to LiveChat and Smartsupp?

The top 3 alternatives to LiveChat and Smartsupp are Tidio, Zendesk for Customer Service, and Fin.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [LiveChat](https://www.g2.com/products/livechat/reviews) | 4.5/5 (810 reviews) | Small-Business | Advanced features can be expensive for small teams | Ease of Use (24 all-time mentions) |
| [Smartsupp](https://www.g2.com/products/smartsupp/reviews) | 4.7/5 (1052 reviews) | Small-Business | Accessible pricing, free tier available | Ease of Use (108 all-time mentions) |
| [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5 (1960 reviews) | Small-Business | — | — |
| [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7035 reviews) | Mid-Market | — | — |
| [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5 (3901 reviews) | Small-Business | — | — |



### Which Live Chat features should I prioritize when comparing LiveChat and Smartsupp?

Buyers comparing LiveChat and Smartsupp should prioritize ease of use, ease of setup, automation features, integrations, and AI capabilities.

- **Ease of Use:** LiveChat 9.3, Smartsupp 9.2; all-time mentions: LiveChat (24), Smartsupp (108)
- **Ease of Setup:** LiveChat 9.0, Smartsupp 9.1; all-time mentions: LiveChat (14), Smartsupp (68)
- **Automation Features:** LiveChat (10 all-time mentions), Smartsupp (29 all-time mentions)
- **Integrations:** LiveChat (13 all-time mentions), Smartsupp (36 all-time mentions)
- **AI Capabilities:** LiveChat offers AI Text Generation and Summarization; Smartsupp is frequently cited for Artificial Intelligence (34 all-time mentions)



### What are the pros and cons of LiveChat vs Smartsupp?

LiveChat's headline strength is advanced features and automation, while Smartsupp's is ease of use and setup.

- **LiveChat strengths:** Advanced features (20 all-time mentions), automation (10), integrations (13), ease of use (24), easy setup (14), helpful support (11), customization (7), and efficiency (9).
- **LiveChat trade-offs:** Higher cost for advanced features, some reviewers cite expensive tiers for small teams, and occasional complexity in integrations and reporting.
- **Smartsupp strengths:** Ease of use (108 all-time mentions), easy setup (68), helpful (63), intuitive interface (51), simple workflows (46), customer support (42), easy integrations (40), chatbots (36), and automation (29).
- **Smartsupp trade-offs:** Advanced features and customization are limited in lower plans, and some reviewers mention higher costs as teams scale or require advanced capabilities.



### Is LiveChat or Smartsupp better for small businesses?

Smartsupp is the better fit for small businesses, with a higher G2 rating and more frequent reviewer praise for ease of use and accessible pricing.

- **LiveChat:** Largest segment is Small-Business; reviewers note strong features but mention higher costs as a trade-off for small teams.
- **Smartsupp:** Largest segment is Small-Business; reviewers consistently highlight ease of use, easy setup, and value for small business budgets.



### Which Live Chat platform has better integrations?

Smartsupp is favored for integrations, with more reviewer-cited integration mentions and broader platform support.

- **LiveChat:** Frequently cited integrations include Facebook (25 all-time mentions) and ChatBot (24 all-time mentions).
- **Smartsupp:** Reviewers mention integrations with PrestaShop (13 all-time mentions), Shopify, WooCommerce, and various CMSs, with integrations cited in 36 all-time reviews.



### How do LiveChat and Smartsupp compare on customer support?

LiveChat and Smartsupp are at near-parity on Quality of Support, with LiveChat at 9.1 and Smartsupp at 8.9, a difference below the materiality threshold.

- **LiveChat:** Reviewers frequently praise helpful and responsive support, with 11 all-time mentions for customer support and positive experiences with onboarding and troubleshooting.
- **Smartsupp:** Reviewers cite helpful and active support (42 all-time mentions), with many noting quick responses and practical solutions, especially for small business needs.



### Which is easier to implement, LiveChat or Smartsupp?

LiveChat and Smartsupp are at parity on Ease of Setup, with scores of 9.0 and 9.1, a difference below the materiality threshold.

- **LiveChat:** Reviewers consistently describe setup as easy and quick, with 14 all-time mentions for easy setup and positive feedback on documentation and onboarding.
- **Smartsupp:** Reviewers highlight simple and fast implementation, with 68 all-time mentions for easy setup and frequent praise for intuitive onboarding, especially for non-technical users.



### Which product has better Website?

Website is the most frequently mentioned feature across both products, with Smartsupp leading in reviewer-cited ease of use and visitor tracking.

- **LiveChat:** Ease of Use score 9.3; Website feature cited in reviews for real-time visitor tracking and chat widget customization.
- **Smartsupp:** Ease of Use score 9.2; Website feature cited in 108 all-time reviews for ease of use, visitor tracking, and intuitive interface.



| | LiveChat | Smartsupp | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 812 | 1,071 | 
| **Largest Market Segment** | Small-Business (44.4% of reviews) | Small-Business (96.2% of reviews) | 
| **Entry Level Price** | $19.00 100 Visitors Per Month | Free 1 operator Per Month | 

---
## Top Pros & Cons

### LiveChat

Pros:
- Ease of Use (24 reviews)
- Features (20 reviews)

Cons:
- Not Intuitive (7 reviews)
- Chatbot Issues (6 reviews)

### Smartsupp

Pros:
- Ease of Use (108 reviews)
- Easy Setup (68 reviews)

Cons:
- Expensive (29 reviews)
- Cost (21 reviews)

---
## Ratings Comparison
| Rating | LiveChat | Smartsupp | 
|---|---|---|
  | **Meets Requirements** | 9.1 (708 reviews) | 8.9 (889 reviews) | 
  | **Ease of Use** | 9.3 (707 reviews) | 9.2 (918 reviews) | 
  | **Ease of Setup** | 9.0 (287 reviews) | 9.1 (813 reviews) | 
  | **Ease of Admin** | 9.1 (277 reviews) | 9.0 (712 reviews) | 
  | **Quality of Support** | 9.1 (656 reviews) | 8.9 (724 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (269 reviews) | 9.0 (649 reviews) | 
  | **Product Direction (% positive)** | 8.3 (700 reviews) | 9.2 (897 reviews) | 

---
## Pricing

### LiveChat

#### Entry-Level Pricing

Plan: Starter

Price: $19.00 100 Visitors Per Month

Description: Small business

Key Features:
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign

[Browse all 3 editions](https://www.g2.com/products/livechat/pricing)

#### Free Trial

Yes

### Smartsupp

#### Entry-Level Pricing

Plan: FREE

Price: Free 1 operator Per Month

Description: Ideal for individuals enhancing website performance with Live Chat.

Key Features:
- Live chat, WhatsApp, Messenger
- 1 operator
- 25 conversations / month

[Browse all 4 editions](https://www.g2.com/products/smartsupp/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Artificial Intelligence

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Smartsupp** | N/A | N/A |

#### Additional Functionality

| Feature | LiveChat | Smartsupp | 
|---|---|---|
| **Tagging** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Data Extraction** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Speech Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Virtual Personal Assistant (VPA)** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **For eCommerce** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **For Sales Teams/Organizations** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | 8.8/10 | 440 |
| **Smartsupp** | N/A | N/A |

#### Ticket and Case Management

| Feature | LiveChat | Smartsupp | 
|---|---|---|
| **Ticket creation user experience** | 9.2 (248 reviews) | Not enough data | 
| **Ticket response user experience** | 9.1 (245 reviews) | Not enough data | 
| **Workflow** | 9.0 (239 reviews) | Not enough data | 
| **Response Automation** | 9.2 (253 reviews) | Not enough data | 
| **SLA Management** | 8.5 (156 reviews) | Not enough data | 
| **Attachments/Screencasts** | 9.0 (231 reviews) | Not enough data | 
| **Ticket Collaboration** | 9.1 (230 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.9 (142 reviews) ✓ Verified | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Inbox Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LiveChat | Smartsupp | 
|---|---|---|
| **AI Text Generation** | 6.4 (6 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (6 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | LiveChat | Smartsupp | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | LiveChat | Smartsupp | 
|---|---|---|
| **Customer Portal** | 9.2 (220 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 9.3 (232 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 9.4 (269 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 8.9 (222 reviews) ✓ Verified | Not enough data | 
| **Voice** | 8.5 (108 reviews) | Not enough data | 
| **Video Chat** | Not enough data | Not enough data | 

#### Platform

| Feature | LiveChat | Smartsupp | 
|---|---|---|
| **Mobile User Support** | 9.1 (82 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 8.4 (281 reviews) ✓ Verified | 8.8 (565 reviews) | 
| **User, Role, and Access Management** | 9.2 (88 reviews) ✓ Verified | Not enough data | 
| **Third-Party Integrations** | 8.9 (73 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 9.0 (213 reviews) ✓ Verified | Not enough data | 
| **Activity Dashboard** | 9.1 (217 reviews) ✓ Verified | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | LiveChat | Smartsupp | 
|---|---|---|
| **Automated Routing** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Key Performance Indicators** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Voice Recognition** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Task Automation** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Language Detection** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Macros/Templated Responses** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Smartsupp** | 8.3/10 | 228 |

#### Messenger

| Feature | LiveChat | Smartsupp | 
|---|---|---|
| **Sequencing** | Not enough data | 8.7 (195 reviews) | 
| **AI** | Not enough data | 7.8 (187 reviews) | 
| **Video Chat** | Not enough data | 9.2 (203 reviews) | 
| **Customization Interface** | Not enough data | 8.7 (196 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Channels

| Feature | LiveChat | Smartsupp | 
|---|---|---|
| **Social Media Integration** | Not enough data | 7.9 (178 reviews) | 
| **Website** | Not enough data | 9.0 (191 reviews) | 
| **Text Message (SMS)** | Not enough data | 7.5 (167 reviews) | 
| **Voice Assistants** | Not enough data | 7.0 (167 reviews) | 
| **Other** | Not enough data | 7.5 (165 reviews) | 
| **Multi-Channel Marketing** | Not enough data | Not enough data | 

#### Customers

| Feature | LiveChat | Smartsupp | 
|---|---|---|
| **Audience Targeting** | Not enough data | 8.2 (175 reviews) | 
| **Profiles** | Not enough data | 8.2 (176 reviews) | 
| **Analytics** | Not enough data | 8.2 (179 reviews) | 
| **Lead Gathering** | Not enough data | 8.2 (170 reviews) | 
| **Sales Conversion** | Not enough data | 8.2 (178 reviews) | 
| **Customer Service Analytics** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | LiveChat | Smartsupp | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (10 reviews) | 
| **Multi-step Planning** | Not enough data | 8.3 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (10 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.5 (9 reviews) | 
| **Proactive Assistance** | Not enough data | 8.7 (10 reviews) | 
| **Decision Making** | Not enough data | 8.9 (9 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | LiveChat | Smartsupp | 
|---|---|---|
| **Customizable Fields** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | 
| **Human Handover** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Product Recommendations** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Appointment Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Lead Distribution** | Not enough data | Not enough data | 
| **Campaign Segmentation** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Real-time Conversations** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **One-to-One Messaging** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Appointment Scheduling** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Group Messaging** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Email Automation** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Smartsupp** | 8.6/10 | 404 |

#### Responses

| Feature | LiveChat | Smartsupp | 
|---|---|---|
| **Customization** | Not enough data | 8.6 (342 reviews) | 
| **Control** | Not enough data | 8.7 (338 reviews) | 
| **Route To Human** | Not enough data | 8.7 (331 reviews) | 
| **Menu bars** | Not enough data | 8.6 (333 reviews) | 
| **Drip sequences** | Not enough data | Feature Not Available | 

#### Platform

| Feature | LiveChat | Smartsupp | 
|---|---|---|
| **Live chat** | Not enough data | 9.1 (348 reviews) | 
| **Integrations** | Not enough data | 8.8 (333 reviews) | 
| **Branding** | Not enough data | 8.7 (322 reviews) | 
| **Analytics** | Not enough data | 8.6 (321 reviews) | 
| **A/B testing** | Not enough data | 8.0 (299 reviews) | 
| **Role-based access** | Not enough data | 8.6 (313 reviews) | 
| **Collection of information** | Not enough data | 8.7 (319 reviews) | 
| **Augmented Analytics** | Not enough data | Not enough data | 
| **Proactive Chat** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LiveChat | Smartsupp | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (278 reviews) | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | LiveChat | Smartsupp | 
|---|---|---|
| **Customer Surveys** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Language Detection** | Not enough data | Not enough data | 
| **Pre-Configured Bot** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Code-free Development** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **For Sales/Marketing** | Not enough data | Not enough data | 
| **Contextual Guidance** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Intent Recognition** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Query Suggestions** | Not enough data | Not enough data | 
| **Transfers/Routing** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Smartsupp** | N/A | N/A |

#### Conversational Platform

| Feature | LiveChat | Smartsupp | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | LiveChat | Smartsupp | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LiveChat | Smartsupp | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Smartsupp** | 8.3/10 | 192 |

#### Customer Support

| Feature | LiveChat | Smartsupp | 
|---|---|---|
| **Text** | Not enough data | 8.6 (163 reviews) | 
| **Speech** | Not enough data | 8.0 (161 reviews) | 
| **Knowledge Base** | Not enough data | 8.2 (159 reviews) | 
| **Knowledge Base Management** | Not enough data | Not enough data | 

#### Automation

| Feature | LiveChat | Smartsupp | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 8.3 (157 reviews) | 
| **Customization** | Not enough data | 8.5 (155 reviews) | 
| **Intelligent Routing** | Not enough data | 8.4 (156 reviews) | 
| **Customizable Templates** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | LiveChat | Smartsupp | 
|---|---|---|
| **Learning** | Not enough data | 8.3 (153 reviews) | 
| **Language** | Not enough data | 8.4 (157 reviews) | 
| **Conversational AI** | Not enough data | 8.2 (155 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | LiveChat | Smartsupp | 
|---|---|---|
| **Workflow Management** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Configurable Workflow** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Website Integration** | Not enough data | Not enough data | 
| **Help Desk Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Customer Communication** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Application Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | 8.5/10 | 404 |
| **Smartsupp** | 8.9/10 | 703 |

#### Generative AI

| Feature | LiveChat | Smartsupp | 
|---|---|---|
| **AI Text Generation** | 7.7 (10 reviews) | Feature Not Available | 
| **AI Text Summarization** | 7.8 (9 reviews) | Feature Not Available | 
| **Generative AI** | Not enough data | Not enough data | 

#### Communication

| Feature | LiveChat | Smartsupp | 
|---|---|---|
| **Pop-up Chat** | 9.2 (330 reviews) ✓ Verified | 9.2 (612 reviews) | 
| **Notifications** | 8.9 (328 reviews) ✓ Verified | 9.0 (599 reviews) | 
| **Targeted Emails** | 8.4 (221 reviews) | Feature Not Available | 
| **In-App Messaging** | 8.8 (269 reviews) ✓ Verified | 9.0 (571 reviews) | 
| **Co-Browsing** | 8.3 (30 reviews) | Feature Not Available | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Real-time Consumer-facing Chat** | Not enough data | 9.2 (6 reviews) | 

####  Internal Use

| Feature | LiveChat | Smartsupp | 
|---|---|---|
| **Customization ** | 8.4 (281 reviews) ✓ Verified | 8.8 (565 reviews) | 
| **Conversation Archiving** | 8.8 (305 reviews) ✓ Verified | 8.7 (568 reviews) | 
| **Lead Development** | 8.6 (255 reviews) ✓ Verified | Feature Not Available | 
| **Knowledge Base** | 8.6 (259 reviews) ✓ Verified | Feature Not Available | 
| **Team Inbox ** | 8.6 (244 reviews) ✓ Verified | 8.6 (554 reviews) | 
| **Customer Profiles** | 8.4 (249 reviews) ✓ Verified | Feature Not Available | 

#### Additional Functionality

| Feature | LiveChat | Smartsupp | 
|---|---|---|
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Transfers/Routing** | Not enough data | Not enough data | 
| **Geotargeting** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Offline Form** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | 8.3/10 | 8 |
| **Smartsupp** | N/A | N/A |

#### Generative AI

| Feature | LiveChat | Smartsupp | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | LiveChat | Smartsupp | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Feature Not Available | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | LiveChat | Smartsupp | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | 8.3 (5 reviews) | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | LiveChat | Smartsupp | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Smartsupp** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | LiveChat | Smartsupp | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | LiveChat | Smartsupp | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | LiveChat | Smartsupp | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Chatbots Software](https://www.g2.com/categories/chatbots), [Live Chat Software](https://www.g2.com/categories/live-chat), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)

**Unique to LiveChat (4):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms)



---
## Reviewer Demographics

### By Company Size

| Segment | LiveChat | Smartsupp | 
|---|---|---|
| **Small-Business** | 44.4% | 96.2% | 
| **Mid-Market** | 37.6% | 3.1% | 
| **Enterprise** | 17.9% | 0.7% | 

### By Industry

#### LiveChat

- **Computer Software:** 8.8%
- **Information Technology and Services:** 8.7%
- **Retail:** 6.3%
- **Financial Services:** 3.9%
- **Internet:** 3.7%
- **Education Management:** 3.5%
- **Consumer Services:** 3.4%
- **Marketing and Advertising:** 3.2%
- **Telecommunications:** 2.9%
- **Banking:** 2.4%
- **Other:** 53.2%

#### Smartsupp

- **Retail:** 7.1%
- **Apparel & Fashion:** 4.0%
- **Consumer Goods:** 3.8%
- **Health, Wellness and Fitness:** 3.8%
- **Automotive:** 3.5%
- **Marketing and Advertising:** 3.2%
- **Wholesale:** 2.8%
- **Furniture:** 2.8%
- **Computer Software:** 2.7%
- **Consumer Services:** 2.6%
- **Other:** 63.6%

---
## Alternatives

### Alternatives to LiveChat

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7075 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3912 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1962 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1255 reviews)
- [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (502 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3771 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1537 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) — 4.4/5 stars (256 reviews)

### Alternatives to Smartsupp

- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1962 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3912 reviews)
- [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (502 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1255 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7075 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1537 reviews)
- [SendPulse](https://www.g2.com/products/sendpulse/reviews) — 4.6/5 stars (719 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4234 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Customers.ai](https://www.g2.com/products/customers-ai/reviews) — 4.8/5 stars (429 reviews)

---
## Top Discussions

### LiveChat

- Title: [HIS DOCTRINE!! by Paul T. Wright Jr](https://www.g2.com/discussions/his-doctrine-by-paul-t-wright-jr) — 3 comments, 1 upvote
  > **Top comment:** "I have checked on this book and I have purchased two copies and have seen the way it reaches people with the Bible and Word in a concept that shows how we..."
- Title: [How does LiveChat work when no one is available?](https://www.g2.com/discussions/how-does-livechat-work-when-no-one-is-available) — 3 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "When you are offline the chat window changes into the ticket form. It means that your visitors can leave messages as tickets and contact you even after your..."
- Title: [Can one user respond to multiple chats concurrently?](https://www.g2.com/discussions/can-one-user-respond-to-multiple-chats-concurrently) — 3 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Each user can chat with up to 99 customers at the same time. 
"
- Title: [Can I initiate a chat myself or do I need to have to wait for a customer to do it?](https://www.g2.com/discussions/can-i-initiate-a-chat-myself-or-do-i-need-to-have-to-wait-for-a-customer-to-do-it) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "You can initiate a chat with a customer by using the greetings feature. For example, you can invite a customer automatically when he or she navigates to a..."
- Title: [How hard is it to install LiveChat on the website?](https://www.g2.com/discussions/how-hard-is-it-to-install-livechat-on-the-website) — 2 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "To start off, you need to create a LiveChat license.

After that you will be redirected to a page with the LiveChat code. Here, you can choose to implement..."

### Smartsupp

- Title: [make it inerract with whatsup](https://www.g2.com/discussions/make-it-inerract-with-whatsup) — 2 comments, 2 upvotes
  > **Top comment:** "yes"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/livechat-vs-smartsupp)