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At a Glance
Market Segments
Small-Business (44.8% of reviews)
Small-Business (96.4% of reviews)
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free 999 agents Per Month
LiveChat
Star Rating
(773)4.5 out of 5
Market Segments
Small-Business (44.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSmartsupp
Star Rating
(993)4.7 out of 5
Market Segments
Small-Business (96.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free 999 agents Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveChat excels in its "Ticket Creation User Experience" with a score of 9.2, making it easy for agents to create and manage tickets efficiently. In contrast, Smartsupp, while still strong, does not have a specific score for this feature, indicating a potential area for improvement.
- Reviewers mention that LiveChat's "Response Automation" feature is highly rated at 9.2, allowing for quick and efficient customer interactions. Smartsupp, however, has not provided a specific score for this feature, which may suggest less emphasis on automation capabilities.
- G2 users highlight that LiveChat's "Quality of Support" is rated at 9.1, indicating a strong support system for users. Conversely, Smartsupp's support quality is rated slightly lower at 8.9, which may affect user satisfaction in times of need.
- Users on G2 appreciate LiveChat's "Customization Interface" with a score of 8.8, allowing businesses to tailor their chat experience. Smartsupp, while also customizable, has a slightly higher score of 8.8, suggesting it may offer more flexibility in this area.
- Reviewers say that LiveChat's "Lead Qualification" feature is rated at 8.9, which helps businesses effectively identify potential customers. Smartsupp's score of 8.8 is close, but the slight edge for LiveChat may make it a better choice for lead management.
- Users report that LiveChat's "Mobile User Support" is rated at 9.1, ensuring a seamless experience for users on the go. Smartsupp's mobile support is not explicitly rated, which could be a consideration for businesses with mobile-centric operations.
Pricing
Entry-Level Pricing
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Smartsupp
FREE
Free
999 agents Per Month
Ideal for individuals enhancing website performance with Live Chat. This plan comes with unlimited number of agent seats.
- Live chat
- 50 conversations / month
- FB Messenger integration
Free Trial
LiveChat
Free Trial is available
Smartsupp
Free Trial is available
Ratings
Meets Requirements
9.1
690
8.9
833
Ease of Use
9.3
689
9.2
860
Ease of Setup
9.0
271
9.1
756
Ease of Admin
9.1
263
9.0
663
Quality of Support
9.1
639
8.9
678
Has the product been a good partner in doing business?
9.0
255
9.0
605
Product Direction (% positive)
8.3
683
9.2
845
Features by Category
Ticket and Case Management
9.2
248
Not enough data
9.1
245
Not enough data
9.0
238
Not enough data
9.2
253
Not enough data
8.5
156
Not enough data
9.0
231
Not enough data
9.1
230
Not enough data
8.9
142
|
Verified
Not enough data
Generative AI
6.4
6
Not enough data
7.2
6
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.2
220
|
Verified
Not enough data
9.3
232
|
Verified
Not enough data
9.4
267
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.5
108
Not enough data
Platform
9.1
80
|
Verified
Not enough data
8.4
279
|
Verified
8.8
559
9.2
86
|
Verified
Not enough data
8.9
73
|
Verified
Not enough data
8.9
212
|
Verified
Not enough data
9.1
216
|
Verified
Not enough data
Messenger
Not enough data
8.7
192
Not enough data
7.8
185
Not enough data
9.2
197
Not enough data
8.7
193
Channels
Not enough data
8.0
177
Not enough data
9.0
184
Not enough data
7.5
166
Not enough data
7.0
167
Not enough data
7.5
164
Customers
Not enough data
8.3
173
Not enough data
8.3
174
Not enough data
8.2
176
Not enough data
8.2
168
Not enough data
8.2
177
Agentic AI - Conversational Marketing
Not enough data
8.3
10
Not enough data
8.3
9
Not enough data
8.3
10
Not enough data
8.0
9
Not enough data
8.5
9
Not enough data
8.5
9
Not enough data
8.9
9
Lead Facilitation
Not enough data
8.6
129
Not enough data
8.3
126
Not enough data
8.1
125
Not enough data
7.7
124
Organization
Not enough data
8.1
118
Not enough data
8.2
118
Not enough data
8.1
116
Performance Analysis
Not enough data
7.8
117
Not enough data
8.0
118
Sales Analysis
Not enough data
7.9
116
Not enough data
7.7
112
Generative AI
Not enough data
8.4
70
Not enough data
8.4
71
Agentic AI - AI Sales Assistant
Not enough data
8.3
24
Not enough data
8.3
22
Not enough data
7.9
23
Not enough data
8.1
24
Not enough data
8.3
24
Not enough data
8.3
25
Not enough data
8.2
24
Responses
Not enough data
8.6
336
Not enough data
8.7
335
Not enough data
8.7
328
Not enough data
8.6
330
Not enough data
Feature Not Available
Platform
Not enough data
9.1
336
Not enough data
8.8
328
Not enough data
8.7
321
Not enough data
8.6
319
Not enough data
8.0
298
Not enough data
8.5
312
Not enough data
8.7
317
Generative AI
Not enough data
8.0
278
Not enough data
Feature Not Available
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
8.6
163
Not enough data
8.0
161
Not enough data
8.2
159
Automation
Not enough data
8.3
156
Not enough data
8.5
153
Not enough data
8.4
155
Artificial Intelligence
Not enough data
8.3
152
Not enough data
8.3
156
Not enough data
8.2
152
Generative AI
7.7
10
Feature Not Available
7.8
9
Feature Not Available
Feature Not Available
Feature Not Available
Communication
9.1
320
|
Verified
9.1
579
8.9
325
|
Verified
8.9
580
8.4
222
Feature Not Available
8.8
270
|
Verified
9.0
556
8.3
31
Feature Not Available
Internal Use
8.4
279
|
Verified
8.8
559
8.8
302
|
Verified
8.7
562
8.6
252
|
Verified
Feature Not Available
8.6
258
|
Verified
Feature Not Available
8.6
244
|
Verified
8.6
547
8.4
250
|
Verified
Feature Not Available
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveChat and Smartsupp are categorized as Chatbots, Live Chat, Conversational Marketing, and Customer Service Automation
Unique Categories
LiveChat is categorized as Help Desk, Conversational Support, Customer Self-Service, and Conversational Commerce Platforms
Smartsupp is categorized as AI Sales Assistant
Reviews
Reviewers' Company Size
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Smartsupp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.9%
Information Technology and Services
8.3%
Retail
6.1%
Financial Services
4.0%
Internet
3.8%
Other
68.9%
Retail
7.3%
Apparel & Fashion
4.3%
Consumer Goods
4.0%
Health, Wellness and Fitness
3.5%
Automotive
3.5%
Other
77.4%
Discussions
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
Smartsupp has no more discussions with answers
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