Link copied to clipboard # LiveChat vs Smartsupp Comparison - What are their main differences? Share [ Export ](/compare/livechat/smartsupp/export.csv) LiveChatSmartsupp[+ Add Product](#) Pricing **LiveChat** Free Trial **$25.00** Per User Per Month · Starter **$59.00** Per User Per Month · Team **$89.00** Per User Per Month · Business **Custom Quote Available** Per User Per Month · Enterprise Show more **Smartsupp** Free Trial **Free** 1 operator Per Month · FREE **Starting at $17.00** 1 operator Per Month · SOLO **Starting at $25.00** 3 operators Per Month · PLUS **Starting at $83.00** 5 operators Per Month · EXPERT Show more **Pricing Insights** from reviews Perceived Cost **LiveChat** $$$$$ **Smartsupp** $$$$$ Average Discount **LiveChat** 8% **Smartsupp** 8% Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **LiveChat** 6 months Based on 100 responses **Smartsupp** 6 months Based on 100 responses Return on Investment **LiveChat** 6 months Based on 100 responses **Smartsupp** 6 months Based on 100 responses ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat") ![Smartsupp](https://images.g2crowd.com/uploads/product/hd_favicon/bda35bab637cbc4068d25b04262606f9/smartsupp.svg "Smartsupp") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **LiveChat** Ease of Use (24) Features (20) Not Intuitive (7) Chatbot Issues (6) **Smartsupp** Ease of Use (126) Helpful (76) Expensive (31) Cost (21) Integrations **LiveChat** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c105f4f8827168bae9e6e660fe8ee3eb/1crm.png "Product Avatar Image") 1CRM ](https://www.g2.com/products/1crm/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0ef656e3330e2a5b8e59939185859257/1password.png "Product Avatar Image") 1Password ](https://www.g2.com/products/1password/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69e8a2962bb24f0111a8d7d6244149b3/2way-app.png "Product Avatar Image") 2way.app ](https://www.g2.com/products/2way-app/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image") ActiveCampaign ](https://www.g2.com/products/activecampaign/reviews)[ View all ](https://www.g2.com/products/livechat/integrations) **Smartsupp** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_71b3279994498356444c5ab8c8cb23ae/facebook.png "Product Avatar Image") Facebook ](https://www.g2.com/products/facebook/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_db11aab8ccb63f5742949ab9955e36bf/google-analytics.png "Product Avatar Image") Google Analytics ](https://www.g2.com/products/google-analytics/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8c9641b3619ea08775358f16db34c821/hi-marley.jpg "Product Avatar Image") Hi Marley ](https://www.g2.com/products/hi-marley/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_920f3ddbd3b24feb0ebcb1d3ae81afc5/prestashop.png "Product Avatar Image") PrestaShop ](https://www.g2.com/products/prestashop/reviews)[ View all ](https://www.g2.com/products/smartsupp/integrations) Screenshots **LiveChat** ![LiveChat screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1574757/1-ChatWidget.png) **Smartsupp** ![Smartsupp screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/120255/Live-chat.png) **Ratings** from reviews Meets Requirements **LiveChat** **9.1** /10 Based on 717 responses **Smartsupp** **8.9** /10 Based on 902 responses Ease of Use **LiveChat** **9.3** /10 Based on 716 responses **Smartsupp** **9.2** /10 Based on 932 responses Ease of Setup **LiveChat** **9.0** /10 Based on 296 responses **Smartsupp** **9.1** /10 Based on 826 responses Ease of Admin **LiveChat** **9.1** /10 Based on 282 responses **Smartsupp** **9.0** /10 Based on 725 responses Quality of Support **LiveChat** **9.1** /10 Based on 665 responses **Smartsupp** **8.9** /10 Based on 735 responses Has the product been a good partner in doing business? **LiveChat** **9.1** /10 Based on 274 responses **Smartsupp** **9.0** /10 Based on 661 responses Product Direction (% positive) **LiveChat** **8.3** /10 Based on 708 responses **Smartsupp** **9.2** /10 Based on 906 responses **Features** ratings from reviews Live Chat **8.6** /10 Based on 416 responses **8.9** /10 Based on 719 responses Help Desk **8.8** /10 Based on 440 responses Not enough data Conversational Marketing Not enough data **8.3** /10 Based on 231 responses Uncover more feature rated insights from real users to improve your shopping experience. See it for free Chatbots Not enough data **8.6** /10 Based on 404 responses Customer Service Automation Not enough data **8.3** /10 Based on 192 responses Customer Self-Service **8.3** /10 Based on 9 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 44.7% Mid-Market(51-1000 emp.) 37.5% Enterprise(\> 1000 emp.) 17.9% Small-Business(50 or fewer emp.) 44.7% Mid-Market(51-1000 emp.) 37.5% Enterprise(\> 1000 emp.) 17.9% Small-Business(50 or fewer emp.) 96.1% Mid-Market(51-1000 emp.) 3.2% Enterprise(\> 1000 emp.) 0.7% Small-Business(50 or fewer emp.) 96.1% Mid-Market(51-1000 emp.) 3.2% Enterprise(\> 1000 emp.) 0.7% **Reviewers' Industry** [![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat")](https://www.g2.com/products/livechat/reviews) LiveChat Computer Software 8.7% Information Technology and Services 8.6% Retail 6.4% Financial Services 3.9% Internet 3.6% Other 68.8% [![Smartsupp](https://images.g2crowd.com/uploads/product/hd_favicon/bda35bab637cbc4068d25b04262606f9/smartsupp.svg "Smartsupp")](https://www.g2.com/products/smartsupp/reviews) Smartsupp Retail 7.4% Apparel & Fashion 4.0% Consumer Goods 3.9% Health, Wellness and Fitness 3.8% Automotive 3.6% Other 77.4% Alternatives **LiveChat Alternatives** ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") [ Tidio ](/products/tidio/reviews) ![LivePerson](https://images.g2crowd.com/uploads/product/hd_favicon/5f68a9fcd7a52d993079248f2f393c24/liveperson.svg "LivePerson") [ LivePerson ](/products/liveperson/reviews) **Smartsupp Alternatives** ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") [ Tidio ](/products/tidio/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Freshchat](https://images.g2crowd.com/uploads/product/hd_favicon/11816ec7e2663eb06b74cbab32900fda/freshworks-freshchat.svg "Freshchat") [ FreshChat ](/products/freshworks-freshchat/reviews) ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ## LiveChat vs Smartsupp FAQs Generated using AI Last updated: November 14, 2026 ### What is the difference between LiveChat vs Smartsupp? LiveChat stands out for its broader agent and AI feature set, while Smartsupp earns the higher overall G2 rating. | Dimension | [LiveChat](https://www.g2.com/products/livechat/reviews) | [Smartsupp](https://www.g2.com/products/smartsupp/reviews) | | --- | --- | --- | | G2 Rating (reviews) | 4.5/5 (800+ reviews) | 4.7/5 (1k+ reviews) | | Largest Segment | Small-Business | Small-Business | | Ease of Setup score | 9.0/10 | 9.1/10 | | Quality of Support score | 9.1/10 | 8.9/10 | | Top Reviewer-Cited Strength | Ease of use, cited in 20+ reviews | Live chat, AI chatbot, and visitor tracking | ### How do the pricing models of LiveChat and Smartsupp compare? LiveChat is the stronger value on reviewer satisfaction, scoring 9.1/10 for Ease of Doing Business With versus Smartsupp’s 9.0/10, while Smartsupp reviewers also praise its value for smaller shops. - **LiveChat:** In recent reviews, users value its efficient customer support and AI-assisted workflows, while noting that advanced capabilities can feel costly as teams scale. - **Smartsupp:** Recent reviewers praise its free entry option and accessible starting point, but also describe paid access and scaling as expensive or restrictive. - **Switching considerations:** Recent Smartsupp reviews describe switching to a CRM chatbot for greater flexibility and lower expense; LiveChat reviews cite rising costs and separately priced capabilities as reasons to reassess. ### What are the best alternatives to LiveChat and Smartsupp? Tidio, Zendesk for Customer Service, and Fin are the three leading alternatives to LiveChat and Smartsupp in G2’s shared alternatives ranking. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [LiveChat](https://www.g2.com/products/livechat/reviews) | 4.5/5 (800+ reviews) | Small-Business | Recent reviewers cite higher costs for advanced capabilities and scaling. | Clean, intuitive agent workspace with visitor context and AI-assisted replies. | | [Smartsupp](https://www.g2.com/products/smartsupp/reviews) | 4.7/5 (1k+ reviews) | Small-Business | Recent reviewers value the free option but describe paid access as costly for smaller shops. | Live chat, AI chatbot, and real-time visitor tracking in one platform. | | [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5 (2.1k+ reviews) | Small-Business | — | — | | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7.1k+ reviews) | Mid-Market | — | — | | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5 (3.9k+ reviews) | Small-Business | — | — | ### Which Live Chat features should I prioritize when comparing LiveChat and Smartsupp? Prioritize AI-assisted agent workflows, visitor context and tracking, conversation management, integrations, and setup experience when evaluating LiveChat and Smartsupp. - **AI and agent workflows:** LiveChat offers AI text generation and summarization; recent reviewers also cite suggested replies and conversation summaries. Smartsupp reviewers highlight Mira AI and website-trained answers. - **Visitor context:** LiveChat includes customer profiles and co-browsing; recent reviewers value visitor details and page-journey context. Smartsupp reviewers emphasize real-time visitor tracking and browsing behavior. - **Conversation management:** LiveChat’s recent reviews highlight chat history, tags, canned responses, and transfers with context. Smartsupp reviewers value continuing conversations and managing multiple channels in one panel. - **Integrations:** LiveChat reviewers cite integrations in 10+ reviews; Smartsupp’s named integration mentions include PrestaShop, Facebook, and Shoper. - **Setup and usability:** LiveChat scores 9.0/10 for Ease of Setup and 9.3/10 for Ease of Use; Smartsupp scores 9.1/10 and 9.2/10, respectively. ### What are the pros and cons of LiveChat vs Smartsupp? LiveChat’s headline strength is its agent workspace and AI-supported productivity; Smartsupp’s is straightforward, e-commerce-oriented chat with visitor tracking and automation. - **LiveChat strengths:** G2 reviewers cite Ease of Use in 20+ reviews, Features in 20+ reviews, and Easy Setup in 10+ reviews. Recent reviews praise visitor context, chat history, canned responses, routing, and AI-assisted replies. - **LiveChat trade-offs:** Recent reviewers flag notification reliability, reporting exports, workflow customization, and the cost of advanced capabilities as areas to weigh. - **Smartsupp strengths:** Recent reviewers value its simple interface, quick installation, mobile app, visitor tracking, and combination of live chat with AI and automated messages. - **Smartsupp trade-offs:** Recent reviewers note that free access is limited, advanced features and customization can be restricted, and costs can rise for smaller shops. ### Is LiveChat or Smartsupp better for small businesses? LiveChat and Smartsupp are equally positioned for small businesses by reviewer-company segment, and both receive small-business praise for accessible, quick customer communication. - **LiveChat:** Small-Business is the largest reviewer segment; recent small-business reviewers value its easy setup, efficient customer service, and ability to handle multiple inquiries, while noting that advanced features can raise costs. - **Smartsupp:** Small-Business is the largest reviewer segment; recent small-shop reviewers praise simple setup, visitor tracking, and sales-supporting chat, while weighing subscription costs and limits on free or basic access. ### Which Live Chat platform has better integrations? Smartsupp has the stronger named integration signal in recent reviews, with reviewers citing more distinct integrations than LiveChat reviewers. - **LiveChat:** Recent reviews mention Pipedrive; reviewers also describe integrations with ERP/CSR systems, Snowflake, and Twilio. G2 reviewers cite integrations in 10+ reviews overall. - **Smartsupp:** Recent reviews name PrestaShop, Facebook, and Shoper. Across the full review corpus, PrestaShop is mentioned in 10+ reviews, Facebook in 10+, and Shoper in fewer than 10. ### How do LiveChat and Smartsupp compare on customer support? LiveChat leads Smartsupp on Quality of Support by 0.2 points, scoring 9.1/10 versus 8.9/10. - **LiveChat:** Recent reviewers describe responsive, knowledgeable support and helpful installation assistance; others report difficulty reaching a person or getting a response through email. - **Smartsupp:** Recent reviewers praise active, helpful support, including assistance with integration and locating stored conversations; individual support experiences vary. ### Which is easier to implement, LiveChat or Smartsupp? LiveChat and Smartsupp are at parity on Ease of Setup, scoring 9.0/10 and 9.1/10, respectively, a 0.1-point difference. - **LiveChat:** Recent reviewers describe a quick website-widget launch, straightforward configuration, and organized setup documentation; one reviewer found the initial structure complex. - **Smartsupp:** Recent reviewers describe installation through a JavaScript snippet, quick e-commerce setup, and an intuitive dashboard; a few report needing tutorials or time to locate settings. ### Which product has better Website? Website is the most frequently mentioned feature across LiveChat and Smartsupp reviews. - **LiveChat:** Recent reviewers praise its customizable website widget, visitor monitoring, and page-specific prompts. LiveChat offers customer profiles, co-browsing, and AI text generation and summarization. - **Smartsupp:** Recent reviewers highlight real-time website visitor tracking, browsing behavior, and website-trained AI answers. Reviewers also value its chat widget and visitor recordings.