Smartsupp Features
Communication (3)
Pop-up Chat
As reported in 585 Smartsupp reviews.
Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.
Notifications
585 reviewers of Smartsupp have provided feedback on this feature.
Delivers notifications to both sides of the conversation.
In-App Messaging
This feature was mentioned in 558 Smartsupp reviews.
Allows for live chat to be enabled within the app for customer help.
Internal Use (3)
Customization
This feature was mentioned in 562 Smartsupp reviews.
Allows users to customize chat colors, text, logos, and branding.
Conversation Archiving
As reported in 563 Smartsupp reviews.
Archives conversations in a separate location for later reference.
Team Inbox
Based on 549 Smartsupp reviews.
Provides a central location for help requests, helping employees respond sooner.
Messenger (4)
Sequencing
As reported in 192 Smartsupp reviews.
Mapped-out responses for conversations.
AI
As reported in 185 Smartsupp reviews.
Artificial intelligence (AI) and chatbot involvement.
Live Chat
As reported in 198 Smartsupp reviews.
Live human component of conversations.
Customization Interface
193 reviewers of Smartsupp have provided feedback on this feature.
Quality of interface for designing and customizing conversation maps.
Channels (5)
Social Media
177 reviewers of Smartsupp have provided feedback on this feature.
Conversations enacted over social media.
Website
This feature was mentioned in 185 Smartsupp reviews.
Conversations enacted through embedding or pop-ups on websites.
Text Message (SMS)
Based on 166 Smartsupp reviews.
Conversations enacted through text message (SMS).
Voice Assistants
167 reviewers of Smartsupp have provided feedback on this feature.
Conversations enacted through voice assistants.
Other
As reported in 164 Smartsupp reviews.
Conversations enacted through other channels.
Customers (5)
Targeting
This feature was mentioned in 173 Smartsupp reviews.
Overall quality of customer targeting based on needs or situations.
Profiles
Based on 174 Smartsupp reviews.
Creation and modification of customer profiles based on conversations.
Analytics
176 reviewers of Smartsupp have provided feedback on this feature.
Reporting based around specific and overall conversation results.
Lead Gathering
This feature was mentioned in 168 Smartsupp reviews.
Capture and organization of leads from conversations.
Sales Conversion
177 reviewers of Smartsupp have provided feedback on this feature.
Success rate of conversations leading to customer purchases.
Lead Facilitation (4)
Customer-facing Chatbot
131 reviewers of Smartsupp have provided feedback on this feature.
Offers a chatbot to initiate and carryout inital conversations with prospects and leads.
Lead Qualification
126 reviewers of Smartsupp have provided feedback on this feature.
Automatically calculates which leads are the most likely to become a customer.
Lead Follow-up
As reported in 125 Smartsupp reviews.
Automatically contacts all leads.
Meeting Scheduling
This feature was mentioned in 124 Smartsupp reviews.
Utilizes natural language processing to set up meetings.
Organization (3)
Opportunity and Pipeline Management
118 reviewers of Smartsupp have provided feedback on this feature.
Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide.
Data Entry
As reported in 118 Smartsupp reviews.
Automates the entry of collected data.
Integrations / APIs
Based on 116 Smartsupp reviews.
Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.
Performance Analysis (2)
Coaching
As reported in 117 Smartsupp reviews.
Provides real-time coaching to sales representatives.
Peformance Tracking
Based on 118 Smartsupp reviews.
Tracks and analyzes sales representative performance.
Sales Analysis (2)
ROI Forecasting
This feature was mentioned in 116 Smartsupp reviews.
Measure return on investment and leverage data to predict profitability of future projects.
Sales Forecasting
Based on 112 Smartsupp reviews.
Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates.
Responses (4)
Customization
Based on 337 Smartsupp reviews.
Customize your chat workflows with rules and automations.
Control
336 reviewers of Smartsupp have provided feedback on this feature.
Control who the chatbot converses with (and when).
Route To Human
This feature was mentioned in 330 Smartsupp reviews.
Has the ability to connect interlocator with a human agent when the need arises.
Menu bars
This feature was mentioned in 331 Smartsupp reviews.
Can provide interlocators with menus, through which they can choose a relevant response.
Platform (7)
Live chat
Based on 341 Smartsupp reviews.
Provide tools for live chat on one's website.
Integrations
As reported in 331 Smartsupp reviews.
Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.
Branding
322 reviewers of Smartsupp have provided feedback on this feature.
Has the ability to customize look and feel of chatbot to match` company branding.
Analytics
Based on 321 Smartsupp reviews.
Gives user the ability to analyze conversations with the chatbot and see its performance.
A/B testing
As reported in 299 Smartsupp reviews.
Allows users to test the efficacy of various responses through A/B testing.
Role-based access
As reported in 313 Smartsupp reviews.
Allows for varying access to chatbot and admin settings, depending on user, their role, etc.
Collection of information
318 reviewers of Smartsupp have provided feedback on this feature.
Can collect and store information from interlocators, such as email, phone number, etc.
Customer Support (3)
Text
As reported in 163 Smartsupp reviews.
Is able to process inquiries submitted by text data from live chat, email, or SMS
Speech
161 reviewers of Smartsupp have provided feedback on this feature.
Comprehends human speech and can transcribe it to text for processing
Knowledge Base
Based on 159 Smartsupp reviews.
The AI is able to access the company's internal knowledge to inform and guide responses to customer inquiries
Automation (3)
Ticket Resolution
As reported in 156 Smartsupp reviews.
The platform is able to automatically determine how to resolve help tickets without assistance by human agents
Customization
Based on 154 Smartsupp reviews.
The platform's responses to customers can be customized to improve comprehension, relatability, and emotional intelligence
Intelligent Routing
This feature was mentioned in 156 Smartsupp reviews.
When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to
Artificial Intelligence (3)
Learning
As reported in 152 Smartsupp reviews.
The AI platform is able to learn over time on how to interpret each type of customer inquiry and improve the quality of their responses
Language
Based on 157 Smartsupp reviews.
Multilingual capabilities allow the AI to process inquiries from many languages
Conversational AI
As reported in 153 Smartsupp reviews.
The AI's responses to customer inquiries provide human-like organic conversations. The platform is able to understand a question no matter how it's worded and provide comprehensive answers
Generative AI (3)
AI Text Generation
This feature was mentioned in 71 Smartsupp reviews.
Allows users to generate text based on a text prompt.
AI Text Summarization
71 reviewers of Smartsupp have provided feedback on this feature.
Condenses long documents or text into a brief summary.
AI Text Generation
278 reviewers of Smartsupp have provided feedback on this feature.
Allows users to generate text based on a text prompt.
Agentic AI - AI Sales Assistant (7)
Autonomous Task Execution
Based on 24 Smartsupp reviews.
Capability to perform complex tasks without constant human input
Multi-step Planning
As reported in 22 Smartsupp reviews.
Ability to break down and plan multi-step processes
Cross-system Integration
As reported in 23 Smartsupp reviews.
Works across multiple software systems or databases
Adaptive Learning
As reported in 24 Smartsupp reviews.
Improves performance based on feedback and experience
Natural Language Interaction
This feature was mentioned in 24 Smartsupp reviews.
Engages in human-like conversation for task delegation
Proactive Assistance
Based on 26 Smartsupp reviews.
Anticipates needs and offers suggestions without prompting
Decision Making
Based on 25 Smartsupp reviews.
Makes informed choices based on available data and objectives
Agentic AI - Conversational Marketing (7)
Autonomous Task Execution
As reported in 10 Smartsupp reviews.
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
10 reviewers of Smartsupp have provided feedback on this feature.
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives




