Smartsupp Features

Based on 579 Smartsupp reviews. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Delivers notifications to both sides of the conversation. This feature was mentioned in 580 Smartsupp reviews.

Allows for live chat to be enabled within the app for customer help. 556 reviewers of Smartsupp have provided feedback on this feature.

Allows users to customize chat colors, text, logos, and branding. 559 reviewers of Smartsupp have provided feedback on this feature.

As reported in 562 Smartsupp reviews. Archives conversations in a separate location for later reference.

Based on 547 Smartsupp reviews. Provides a central location for help requests, helping employees respond sooner.

As reported in 192 Smartsupp reviews. Mapped-out responses for conversations.

As reported in 185 Smartsupp reviews. Artificial intelligence (AI) and chatbot involvement.

Live human component of conversations. 197 reviewers of Smartsupp have provided feedback on this feature.

As reported in 193 Smartsupp reviews. Quality of interface for designing and customizing conversation maps.

Based on 177 Smartsupp reviews. Conversations enacted over social media.

Conversations enacted through embedding or pop-ups on websites. 184 reviewers of Smartsupp have provided feedback on this feature.

Conversations enacted through text message (SMS). This feature was mentioned in 166 Smartsupp reviews.

Based on 167 Smartsupp reviews. Conversations enacted through voice assistants.

Conversations enacted through other channels. This feature was mentioned in 164 Smartsupp reviews.

Overall quality of customer targeting based on needs or situations. This feature was mentioned in 173 Smartsupp reviews.

Based on 174 Smartsupp reviews. Creation and modification of customer profiles based on conversations.

As reported in 176 Smartsupp reviews. Reporting based around specific and overall conversation results.

As reported in 168 Smartsupp reviews. Capture and organization of leads from conversations.

As reported in 177 Smartsupp reviews. Success rate of conversations leading to customer purchases.

Based on 129 Smartsupp reviews. Offers a chatbot to initiate and carryout inital conversations with prospects and leads.

Automatically calculates which leads are the most likely to become a customer. This feature was mentioned in 126 Smartsupp reviews.

As reported in 125 Smartsupp reviews. Automatically contacts all leads.

As reported in 124 Smartsupp reviews. Utilizes natural language processing to set up meetings.

Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide. 118 reviewers of Smartsupp have provided feedback on this feature.

Automates the entry of collected data. 118 reviewers of Smartsupp have provided feedback on this feature.

As reported in 116 Smartsupp reviews. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.

Based on 117 Smartsupp reviews. Provides real-time coaching to sales representatives.

Tracks and analyzes sales representative performance. This feature was mentioned in 118 Smartsupp reviews.

Based on 116 Smartsupp reviews. Measure return on investment and leverage data to predict profitability of future projects.

Based on 112 Smartsupp reviews. Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates.

Customize your chat workflows with rules and automations. 336 reviewers of Smartsupp have provided feedback on this feature.

Control who the chatbot converses with (and when). This feature was mentioned in 335 Smartsupp reviews.

As reported in 328 Smartsupp reviews. Has the ability to connect interlocator with a human agent when the need arises.

Can provide interlocators with menus, through which they can choose a relevant response. 330 reviewers of Smartsupp have provided feedback on this feature.

Based on 336 Smartsupp reviews. Provide tools for live chat on one's website.

Based on 328 Smartsupp reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.

Based on 321 Smartsupp reviews. Has the ability to customize look and feel of chatbot to match` company branding.

Based on 319 Smartsupp reviews. Gives user the ability to analyze conversations with the chatbot and see its performance.

Allows users to test the efficacy of various responses through A/B testing. 298 reviewers of Smartsupp have provided feedback on this feature.

Allows for varying access to chatbot and admin settings, depending on user, their role, etc. This feature was mentioned in 312 Smartsupp reviews.

Based on 317 Smartsupp reviews. Can collect and store information from interlocators, such as email, phone number, etc.

Based on 163 Smartsupp reviews. Is able to process inquiries submitted by text data from live chat, email, or SMS

Comprehends human speech and can transcribe it to text for processing This feature was mentioned in 161 Smartsupp reviews.

The AI is able to access the company's internal knowledge to inform and guide responses to customer inquiries This feature was mentioned in 159 Smartsupp reviews.

The platform is able to automatically determine how to resolve help tickets without assistance by human agents This feature was mentioned in 156 Smartsupp reviews.

Based on 153 Smartsupp reviews. The platform's responses to customers can be customized to improve comprehension, relatability, and emotional intelligence

When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to This feature was mentioned in 155 Smartsupp reviews.

The AI platform is able to learn over time on how to interpret each type of customer inquiry and improve the quality of their responses 152 reviewers of Smartsupp have provided feedback on this feature.

Multilingual capabilities allow the AI to process inquiries from many languages This feature was mentioned in 156 Smartsupp reviews.

As reported in 152 Smartsupp reviews. The AI's responses to customer inquiries provide human-like organic conversations. The platform is able to understand a question no matter how it's worded and provide comprehensive answers

Allows users to generate text based on a text prompt. This feature was mentioned in 70 Smartsupp reviews.

Condenses long documents or text into a brief summary. This feature was mentioned in 71 Smartsupp reviews.

Allows users to generate text based on a text prompt. This feature was mentioned in 278 Smartsupp reviews.

Capability to perform complex tasks without constant human input This feature was mentioned in 24 Smartsupp reviews.

Ability to break down and plan multi-step processes This feature was mentioned in 22 Smartsupp reviews.

Works across multiple software systems or databases 23 reviewers of Smartsupp have provided feedback on this feature.

Improves performance based on feedback and experience This feature was mentioned in 24 Smartsupp reviews.

Engages in human-like conversation for task delegation This feature was mentioned in 24 Smartsupp reviews.

As reported in 25 Smartsupp reviews. Anticipates needs and offers suggestions without prompting

Based on 24 Smartsupp reviews. Makes informed choices based on available data and objectives

As reported in 10 Smartsupp reviews. Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases 10 reviewers of Smartsupp have provided feedback on this feature.

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives