Compare Smartsupp and tawk.to 
Featured Products
At a Glance
Market Segments
Small-Business (96.4% of reviews)
Small-Business (72.3% of reviews)
Entry-Level Pricing
Free 1 operator Per Month
Free Per Month
Smartsupp
Star Rating
(1,033)4.7 out of 5
Market Segments
Small-Business (96.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 operator Per Month
Browse all 4 pricing planstawk.to
Star Rating
(202)4.5 out of 5
Market Segments
Small-Business (72.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Smartsupp excels in user satisfaction, boasting a significantly higher overall score compared to tawk.to. Users appreciate its intuitive interface, which makes it easy to stay connected with website visitors in real time and manage conversations effectively.
- Users say that both platforms are easy to set up, but Smartsupp stands out with its straightforward onboarding process. Recent feedback highlights how users find it simple to follow up on incoming messages, enhancing team collaboration.
- Reviewers mention that while tawk.to is completely free and offers a range of features, Smartsupp's quality of support is notably better. Users have praised Smartsupp for its responsive customer service, which helps resolve issues more efficiently.
- According to verified reviews, Smartsupp's customization options are well-received, allowing users to tailor their chat experience. Users have noted the effectiveness of automated message routines, which streamline communication with visitors.
- Users highlight that tawk.to is particularly beginner-friendly, with a straightforward interface that requires minimal training. However, some users feel that it lacks the depth of features that Smartsupp offers, especially in terms of team collaboration tools.
- G2 reviewers indicate that while both products cater primarily to small businesses, Smartsupp's recent reviews reflect a more robust user experience overall. Users appreciate its organized conversation management, which is crucial for maintaining customer relationships.
Pricing
Entry-Level Pricing
Smartsupp
FREE
Free
1 operator Per Month
Ideal for individuals enhancing website performance with Live Chat.
- Live chat, WhatsApp, Messenger
- 1 operator
- 25 conversations / month
tawk.to
Free
Free
Per Month
Free forever
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base
Free Trial
Smartsupp
Free Trial is available
tawk.to
Free Trial is available
Ratings
Meets Requirements
8.9
861
9.1
174
Ease of Use
9.2
889
9.0
174
Ease of Setup
9.1
785
9.0
89
Ease of Admin
9.0
687
9.0
79
Quality of Support
8.9
700
8.3
142
Has the product been a good partner in doing business?
9.0
626
8.9
68
Product Direction (% positive)
9.2
873
8.9
167
Features by Category
Messenger
8.7
193
Not enough data
7.8
185
Not enough data
9.2
201
Not enough data
8.7
194
Not enough data
Channels
8.0
177
Not enough data
9.0
187
Not enough data
7.5
166
Not enough data
7.0
167
Not enough data
7.5
164
Not enough data
Customers
8.3
174
Not enough data
8.3
175
Not enough data
8.3
178
Not enough data
8.2
169
Not enough data
8.2
177
Not enough data
Agentic AI - Conversational Marketing
8.3
10
Not enough data
8.3
9
Not enough data
8.3
10
Not enough data
8.0
9
Not enough data
8.5
9
Not enough data
8.7
10
Not enough data
8.9
9
Not enough data
Lead Facilitation
8.7
131
Not enough data
8.3
126
Not enough data
8.1
125
Not enough data
7.7
124
Not enough data
Organization
8.1
118
Not enough data
8.2
118
Not enough data
8.0
117
Not enough data
Performance Analysis
7.8
117
Not enough data
8.0
118
Not enough data
Sales Analysis
7.9
116
Not enough data
7.7
112
Not enough data
Generative AI
8.4
71
Not enough data
8.4
71
Not enough data
Agentic AI - AI Sales Assistant
8.3
24
Not enough data
8.3
22
Not enough data
7.9
23
Not enough data
8.1
24
Not enough data
8.3
24
Not enough data
8.3
26
Not enough data
8.3
25
Not enough data
Responses
8.6
338
Not enough data
8.7
336
Not enough data
8.7
330
Not enough data
8.6
331
Not enough data
Feature Not Available
Not enough data
Platform
9.1
342
Not enough data
8.8
332
Not enough data
8.7
322
Not enough data
8.6
321
Not enough data
8.0
299
Not enough data
8.6
313
Not enough data
8.7
318
Not enough data
Generative AI
8.0
278
Not enough data
Feature Not Available
Not enough data
Customer Support
8.6
163
Not enough data
8.0
161
Not enough data
8.2
159
Not enough data
Automation
8.3
157
Not enough data
8.5
155
Not enough data
8.4
156
Not enough data
Artificial Intelligence
8.3
152
Not enough data
8.4
157
Not enough data
8.2
153
Not enough data
Generative AI
Feature Not Available
7.0
14
Feature Not Available
6.5
11
Feature Not Available
6.4
11
Communication
9.2
596
9.2
140
|
Verified
9.0
591
8.8
139
|
Verified
Feature Not Available
8.0
101
|
Verified
9.0
562
8.9
118
|
Verified
Feature Not Available
8.3
41
Internal Use
8.8
564
8.5
125
|
Verified
8.7
565
8.8
124
|
Verified
Feature Not Available
8.4
114
Feature Not Available
8.6
118
|
Verified
8.6
550
8.7
111
|
Verified
Feature Not Available
8.3
112
|
Verified
Categories
Categories
Shared Categories
Smartsupp and tawk.to are categorized as Live Chat
Unique Categories
Smartsupp is categorized as Customer Service Automation, AI Sales Assistant, Conversational Marketing, and Chatbots
tawk.to has no unique categories
Reviews
Reviewers' Company Size
Smartsupp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
tawk.to
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
7.2%
Apparel & Fashion
4.2%
Consumer Goods
3.9%
Health, Wellness and Fitness
3.7%
Automotive
3.5%
Other
77.4%
Computer Software
11.9%
Information Technology and Services
11.9%
Marketing and Advertising
8.2%
Internet
5.2%
Education Management
4.1%
Other
58.8%
Discussions
make it inerract with whatsup
2 Comments
MW
yesRead more
Smartsupp has no more discussions with answers
What is tawk.to used for?
2 Comments
AS
It's a live chatting software used on the website to interact with clients mostly.Read more
tawk.to has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
