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# Smartsupp vs tawk.to Comparison - What are their main differences?

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Pricing

**Smartsupp**
Free Trial

**Free** 1 operator Per Month · FREE

**Starting at $17.00** 1 operator Per Month · SOLO

**Starting at $25.00** 3 operators Per Month · PLUS

**Starting at $83.00** 5 operators Per Month · EXPERT

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**tawk.to**
Free Trial

**$0.00** · Basic

**Pricing Insights**
from reviews

Perceived Cost

**Smartsupp**
$$$$$

**tawk.to**
$$$$$

Average Discount

**Smartsupp**
8%

**tawk.to**
21%13% more

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**Smartsupp** 6 months
Based on 100 responses

**tawk.to** 6 months
Based on 100 responses

Return on Investment

**Smartsupp** 6 months
Based on 100 responses

**tawk.to** 6 months
Based on 100 responses

 ![Smartsupp](https://images.g2crowd.com/uploads/product/hd_favicon/bda35bab637cbc4068d25b04262606f9/smartsupp.svg "Smartsupp")

 ![tawk.to](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_6ed2d77695b366716566a1c359273048/tawk-to.png "tawk.to")

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**Pros & Cons**
from reviews

**Smartsupp**

Ease of Use (126)

Helpful (76)

Expensive (31)

Cost (21)

**tawk.to**

Ease of Use (8)

Features (4)

Chatbot Issues (2)

Limitations (2)

Integrations

**Smartsupp**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_71b3279994498356444c5ab8c8cb23ae/facebook.png "Product Avatar Image")

Facebook

](https://www.g2.com/products/facebook/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_db11aab8ccb63f5742949ab9955e36bf/google-analytics.png "Product Avatar Image")

Google Analytics

](https://www.g2.com/products/google-analytics/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8c9641b3619ea08775358f16db34c821/hi-marley.jpg "Product Avatar Image")

Hi Marley

](https://www.g2.com/products/hi-marley/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_920f3ddbd3b24feb0ebcb1d3ae81afc5/prestashop.png "Product Avatar Image")

PrestaShop

](https://www.g2.com/products/prestashop/reviews)[
View all
](https://www.g2.com/products/smartsupp/integrations)

**tawk.to**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d6b6650425eafc5c72f230cad744ad29/adobe-commerce-formerly-magento-commerce.png "Product Avatar Image")

Adobe Commerce (formerly...

](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4b28e3cdd2631bee0e36ddcf3ebd77c3/bigcommerce.png "Product Avatar Image")

BigCommerce

](https://www.g2.com/products/bigcommerce/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2c1960a0c71bbff1ab43256a13ea5ccd/cayzu-help-desk.png "Product Avatar Image")

Cayzu Help Desk

](https://www.g2.com/products/cayzu-help-desk/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b2231a414cb9f3f7c194f65af32b723e/cloudflare-application-security-and-performance.png "Product Avatar Image")

Cloudflare Application...

](https://www.g2.com/products/cloudflare-application-security-and-performance/reviews)[
View all
](https://www.g2.com/products/tawk-to/integrations)

Screenshots

**Smartsupp**
 ![Smartsupp screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/120255/Live-chat.png)

**tawk.to**
 ![tawk.to screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/40346/screenshot-2.png)

**Ratings**
from reviews

Meets Requirements

**Smartsupp**

**8.9** /10

Based on 902 responses

**tawk.to**

**9.1** /10

Based on 174 responses

Ease of Use

**Smartsupp**

**9.2** /10

Based on 932 responses

**tawk.to**

**9.0** /10

Based on 174 responses

Ease of Setup

**Smartsupp**

**9.1** /10

Based on 826 responses

**tawk.to**

**9.0** /10

Based on 90 responses

Ease of Admin

**Smartsupp**

**9.0** /10

Based on 725 responses

**tawk.to**

**9.0** /10

Based on 78 responses

Quality of Support

**Smartsupp**

**8.9** /10

Based on 735 responses

**tawk.to**

**8.3** /10

Based on 141 responses

Has the product been a good partner in doing business?

**Smartsupp**

**9.0** /10

Based on 661 responses

**tawk.to**

**8.9** /10

Based on 67 responses

Product Direction (% positive)

**Smartsupp**

**9.2** /10

Based on 906 responses

**tawk.to**

**8.9** /10

Based on 167 responses

**Features**
ratings from reviews

Live Chat

**8.9** /10

Based on 719 responses

**8.1** /10

Based on 156 responses

Conversational Marketing

**8.3** /10

Based on 231 responses

Not enough data

Chatbots

**8.6** /10

Based on 404 responses

Not enough data

Uncover more feature rated insights from real users to improve your shopping experience.

See it for free

Customer Service Automation

**8.3** /10

Based on 192 responses

Not enough data

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
96.1%

Mid-Market(51-1000 emp.)
3.2%

Enterprise(\> 1000 emp.)
0.7%

Small-Business(50 or fewer emp.)
96.1%

Mid-Market(51-1000 emp.)
3.2%

Enterprise(\> 1000 emp.)
0.7%

Small-Business(50 or fewer emp.)
73.3%

Mid-Market(51-1000 emp.)
22.1%

Enterprise(\> 1000 emp.)
4.6%

Small-Business(50 or fewer emp.)
73.3%

Mid-Market(51-1000 emp.)
22.1%

Enterprise(\> 1000 emp.)
4.6%

**Reviewers' Industry**

[![Smartsupp](https://images.g2crowd.com/uploads/product/hd_favicon/bda35bab637cbc4068d25b04262606f9/smartsupp.svg "Smartsupp")](https://www.g2.com/products/smartsupp/reviews)
Smartsupp

Retail
7.4%

Apparel & Fashion
4.0%

Consumer Goods
3.9%

Health, Wellness and Fitness
3.8%

Automotive
3.6%

Other
77.4%

[![tawk.to](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_6ed2d77695b366716566a1c359273048/tawk-to.png "tawk.to")](https://www.g2.com/products/tawk-to/reviews)
tawk.to

Information Technology and Services
11.9%

Computer Software
11.3%

Marketing and Advertising
8.8%

Internet
5.2%

Education Management
4.1%

Other
58.8%

Alternatives

**Smartsupp Alternatives**

 ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio")

[
Tidio
](/products/tidio/reviews)

 ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat")

[
LiveChat
](/products/livechat/reviews)

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

 ![Freshchat](https://images.g2crowd.com/uploads/product/hd_favicon/11816ec7e2663eb06b74cbab32900fda/freshworks-freshchat.svg "Freshchat")

[
FreshChat
](/products/freshworks-freshchat/reviews)

**tawk.to Alternatives**

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
](/products/zendesk-for-customer-service/reviews)

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

 ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio")

[
Tidio
](/products/tidio/reviews)

 ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat")

[
LiveChat
](/products/livechat/reviews)