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Compare Smartsupp and tawk.to 
Featured Products
At a Glance
Market Segments
Small-Business (96.3% of reviews)
Small-Business (73.4% of reviews)
Entry-Level Pricing
Free 999 agents Per Month
Free Per Month
Smartsupp
Star Rating
(1,017)4.7 out of 5
Market Segments
Small-Business (96.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 999 agents Per Month
Browse all 4 pricing planstawk.to
Star Rating
(200)4.5 out of 5
Market Segments
Small-Business (73.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Smartsupp excels in overall user satisfaction, boasting a significantly higher G2 Score compared to tawk.to. Users appreciate its well-designed interface, which is described as "clear, fast, and easy to manage," especially when handling multiple conversations.
- According to verified reviews, Smartsupp has a much larger volume of feedback, with 913 reviews compared to tawk.to's 189. This suggests that Smartsupp's ratings are more reliable and reflective of a broader user experience, giving potential buyers more confidence in its capabilities.
- Users say that Smartsupp's implementation process is notably smooth, with many highlighting its user-friendly mobile app and website. Features like customizable chat languages and automated replies contribute to a seamless onboarding experience, making it easier for businesses to get started.
- Reviewers mention that while tawk.to is praised for its simplicity and ease of setup, it lacks some of the advanced features that Smartsupp offers. Users appreciate tawk.to's free model and straightforward functionality, but some feel it may not meet the needs of businesses looking for more robust customer communication tools.
- According to recent user feedback, Smartsupp's quality of support stands out, with users rating it higher than tawk.to. Reviewers have noted that Smartsupp provides reliable assistance, which is crucial for businesses that rely on live chat for customer engagement.
- Users highlight that both platforms offer free entry-level options, but Smartsupp's additional features and higher satisfaction ratings make it a more appealing choice for small businesses looking to enhance their customer communication without unnecessary complexity.
Pricing
Entry-Level Pricing
Smartsupp
FREE
Free
999 agents Per Month
Ideal for individuals enhancing website performance with Live Chat. This plan comes with unlimited number of agent seats.
- Live chat
- 50 conversations / month
- FB Messenger integration
tawk.to
Free
Free
Per Month
Free forever
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base
Free Trial
Smartsupp
Free Trial is available
tawk.to
Free Trial is available
Ratings
Meets Requirements
8.9
850
9.1
172
Ease of Use
9.2
877
9.0
172
Ease of Setup
9.2
773
9.1
87
Ease of Admin
9.0
678
9.1
78
Quality of Support
8.9
692
8.4
141
Has the product been a good partner in doing business?
9.0
618
9.0
67
Product Direction (% positive)
9.3
862
8.9
165
Features by Category
Messenger
8.7
193
Not enough data
7.8
185
Not enough data
9.2
199
Not enough data
8.7
193
Not enough data
Channels
8.0
177
Not enough data
9.0
186
Not enough data
7.5
166
Not enough data
7.0
167
Not enough data
7.5
164
Not enough data
Customers
8.3
173
Not enough data
8.3
174
Not enough data
8.2
176
Not enough data
8.2
168
Not enough data
8.2
177
Not enough data
Agentic AI - Conversational Marketing
8.3
10
Not enough data
8.3
9
Not enough data
8.3
10
Not enough data
8.0
9
Not enough data
8.5
9
Not enough data
8.5
9
Not enough data
8.9
9
Not enough data
Lead Facilitation
8.7
131
Not enough data
8.3
126
Not enough data
8.1
125
Not enough data
7.7
124
Not enough data
Organization
8.1
118
Not enough data
8.2
118
Not enough data
8.0
117
Not enough data
Performance Analysis
7.8
117
Not enough data
8.0
118
Not enough data
Sales Analysis
7.9
116
Not enough data
7.7
112
Not enough data
Generative AI
8.4
71
Not enough data
8.4
71
Not enough data
Agentic AI - AI Sales Assistant
8.3
24
Not enough data
8.3
22
Not enough data
7.9
23
Not enough data
8.1
24
Not enough data
8.3
24
Not enough data
8.3
26
Not enough data
8.3
25
Not enough data
Responses
8.6
338
Not enough data
8.7
336
Not enough data
8.7
330
Not enough data
8.6
331
Not enough data
Feature Not Available
Not enough data
Platform
9.1
342
Not enough data
8.8
332
Not enough data
8.7
322
Not enough data
8.6
321
Not enough data
8.0
299
Not enough data
8.6
313
Not enough data
8.7
318
Not enough data
Generative AI
8.0
278
Not enough data
Feature Not Available
Not enough data
Customer Support
8.6
163
Not enough data
8.0
161
Not enough data
8.2
159
Not enough data
Automation
8.3
156
Not enough data
8.5
154
Not enough data
8.4
156
Not enough data
Artificial Intelligence
8.3
152
Not enough data
8.4
157
Not enough data
8.2
153
Not enough data
Generative AI
Feature Not Available
6.5
12
Feature Not Available
6.5
11
Feature Not Available
6.4
11
Communication
9.1
586
9.2
138
|
Verified
9.0
586
8.8
137
|
Verified
Feature Not Available
8.0
101
|
Verified
9.0
559
8.9
118
|
Verified
Feature Not Available
8.3
41
Internal Use
8.8
562
8.5
124
|
Verified
8.7
563
8.8
124
|
Verified
Feature Not Available
8.4
113
Feature Not Available
8.6
117
|
Verified
8.6
549
8.7
111
|
Verified
Feature Not Available
8.3
112
|
Verified
Categories
Categories
Shared Categories
Smartsupp and tawk.to are categorized as Live Chat
Unique Categories
Smartsupp is categorized as Customer Service Automation, AI Sales Assistant, Conversational Marketing, and Chatbots
tawk.to has no unique categories
Reviews
Reviewers' Company Size
Smartsupp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
tawk.to
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
7.3%
Apparel & Fashion
4.2%
Consumer Goods
3.9%
Health, Wellness and Fitness
3.7%
Automotive
3.5%
Other
77.4%
Computer Software
12.0%
Information Technology and Services
10.9%
Marketing and Advertising
8.3%
Internet
5.2%
Education Management
4.2%
Other
59.4%
Discussions
make it inerract with whatsup
2 Comments
MW
yesRead more
Smartsupp has no more discussions with answers
What is tawk.to used for?
2 Comments
AS
It's a live chatting software used on the website to interact with clients mostly.Read more
tawk.to has no more discussions with answers
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