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Compare Smartsupp and tawk.to 
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LiveChat
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At a Glance
Market Segments
Small-Business (96.4% of reviews)
Small-Business (73.9% of reviews)
Entry-Level Pricing
Free 999 agents Per Month
Free Per Month
Smartsupp
Star Rating
(993)4.7 out of 5
Market Segments
Small-Business (96.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free 999 agents Per Month
Browse all 4 pricing planstawk.to
Star Rating
(195)4.5 out of 5
Market Segments
Small-Business (73.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Smartsupp excels in its live chat functionality, scoring 9.2, which reviewers mention provides a seamless experience for customer interactions. In contrast, tawk.to also offers live chat but with a slightly lower score of 9.1, indicating that while it is effective, it may not be as robust as Smartsupp's offering.
- Reviewers mention that Smartsupp's AI capabilities, particularly in AI Text Generation and AI Text Summarization, score 8.3, showcasing its ability to enhance communication. Tawk.to, however, falls short in this area with scores of 7.0 and 6.9 respectively, suggesting that its AI features may not be as advanced or effective.
- G2 users highlight Smartsupp's superior customization options, with a score of 8.8 for its Customization Interface, allowing businesses to tailor their chat experience extensively. Tawk.to, while also customizable, scores slightly lower at 8.5, indicating less flexibility in this aspect.
- Users on G2 report that Smartsupp's quality of support is rated at 8.9, which reviewers say reflects a strong commitment to customer service. In comparison, tawk.to's support quality is rated at 8.4, suggesting that users may experience slightly less responsive support.
- Reviewers mention that Smartsupp's lead facilitation features, particularly in Customer-facing Chatbot and Lead Qualification, score 9.1 and 8.9 respectively, indicating a strong capability in managing leads effectively. Tawk.to, while functional, does not match these scores, suggesting it may not be as effective in lead management.
- Users say that Smartsupp's analytics features, scoring 8.7, provide valuable insights into customer interactions, which is crucial for performance tracking. Tawk.to's analytics score is lower, indicating that users may not receive the same depth of insights, which could impact decision-making.
Pricing
Entry-Level Pricing
Smartsupp
FREE
Free
999 agents Per Month
Ideal for individuals enhancing website performance with Live Chat. This plan comes with unlimited number of agent seats.
- Live chat
- 50 conversations / month
- FB Messenger integration
tawk.to
Free
Free
Per Month
Free forever
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base
Free Trial
Smartsupp
Free Trial is available
tawk.to
Free Trial is available
Ratings
Meets Requirements
8.9
833
9.1
168
Ease of Use
9.2
860
9.1
168
Ease of Setup
9.1
756
9.2
83
Ease of Admin
9.0
663
9.1
77
Quality of Support
8.9
678
8.4
137
Has the product been a good partner in doing business?
9.0
605
9.0
66
Product Direction (% positive)
9.2
845
9.0
161
Features by Category
Messenger
8.7
192
Not enough data
7.8
185
Not enough data
9.2
197
Not enough data
8.7
193
Not enough data
Channels
8.0
177
Not enough data
9.0
184
Not enough data
7.5
166
Not enough data
7.0
167
Not enough data
7.5
164
Not enough data
Customers
8.3
173
Not enough data
8.3
174
Not enough data
8.2
176
Not enough data
8.2
168
Not enough data
8.2
177
Not enough data
Agentic AI - Conversational Marketing
8.3
10
Not enough data
8.3
9
Not enough data
8.3
10
Not enough data
8.0
9
Not enough data
8.5
9
Not enough data
8.5
9
Not enough data
8.9
9
Not enough data
Lead Facilitation
8.6
129
Not enough data
8.3
126
Not enough data
8.1
125
Not enough data
7.7
124
Not enough data
Organization
8.1
118
Not enough data
8.2
118
Not enough data
8.1
116
Not enough data
Performance Analysis
7.8
117
Not enough data
8.0
118
Not enough data
Sales Analysis
7.9
116
Not enough data
7.7
112
Not enough data
Generative AI
8.4
70
Not enough data
8.4
71
Not enough data
Agentic AI - AI Sales Assistant
8.3
24
Not enough data
8.3
22
Not enough data
7.9
23
Not enough data
8.1
24
Not enough data
8.3
24
Not enough data
8.3
25
Not enough data
8.2
24
Not enough data
Responses
8.6
336
Not enough data
8.7
335
Not enough data
8.7
328
Not enough data
8.6
330
Not enough data
Feature Not Available
Not enough data
Platform
9.1
336
Not enough data
8.8
328
Not enough data
8.7
321
Not enough data
8.6
319
Not enough data
8.0
298
Not enough data
8.5
312
Not enough data
8.7
317
Not enough data
Generative AI
8.0
278
Not enough data
Feature Not Available
Not enough data
Customer Support
8.6
163
Not enough data
8.0
161
Not enough data
8.2
159
Not enough data
Automation
8.3
156
Not enough data
8.5
153
Not enough data
8.4
155
Not enough data
Artificial Intelligence
8.3
152
Not enough data
8.3
156
Not enough data
8.2
152
Not enough data
Generative AI
Feature Not Available
6.5
12
Feature Not Available
6.5
11
Feature Not Available
6.4
11
Communication
9.1
579
9.2
135
|
Verified
8.9
580
8.9
136
|
Verified
Feature Not Available
8.0
100
|
Verified
9.0
556
8.9
118
|
Verified
Feature Not Available
8.3
41
Internal Use
8.8
559
8.5
124
|
Verified
8.7
562
8.8
123
|
Verified
Feature Not Available
8.4
113
Feature Not Available
8.6
116
|
Verified
8.6
547
8.7
111
|
Verified
Feature Not Available
8.3
112
|
Verified
Categories
Categories
Shared Categories
Smartsupp and tawk.to are categorized as Live Chat
Unique Categories
Smartsupp is categorized as Customer Service Automation, AI Sales Assistant, Conversational Marketing, and Chatbots
tawk.to has no unique categories
Reviews
Reviewers' Company Size
Smartsupp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
tawk.to
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
7.3%
Apparel & Fashion
4.3%
Consumer Goods
4.0%
Health, Wellness and Fitness
3.5%
Automotive
3.5%
Other
77.4%
Computer Software
12.2%
Information Technology and Services
11.2%
Marketing and Advertising
8.5%
Internet
5.3%
Education Management
4.3%
Other
58.5%
Discussions
make it inerract with whatsup
2 Comments
MW
yesRead more
Smartsupp has no more discussions with answers
What is tawk.to used for?
1 Comment
AS
It's a live chatting software used on the website to interact with clients mostly.Read more
tawk.to has no more discussions with answers
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