# Smartsupp vs tawk.to Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Smartsupp excels in user satisfaction, boasting a significantly higher overall score compared to tawk.to. Users appreciate its intuitive interface, which makes it easy to stay connected with website visitors in real time and manage conversations effectively.
- **Users say** that both platforms are easy to set up, but Smartsupp stands out with its straightforward onboarding process. Recent feedback highlights how users find it simple to follow up on incoming messages, enhancing team collaboration.
- **Reviewers mention** that while tawk.to is completely free and offers a range of features, Smartsupp's quality of support is notably better. Users have praised Smartsupp for its responsive customer service, which helps resolve issues more efficiently.
- **According to verified reviews** , Smartsupp's customization options are well-received, allowing users to tailor their chat experience. Users have noted the effectiveness of automated message routines, which streamline communication with visitors.
- **Users highlight** that tawk.to is particularly beginner-friendly, with a straightforward interface that requires minimal training. However, some users feel that it lacks the depth of features that Smartsupp offers, especially in terms of team collaboration tools.
- **G2 reviewers indicate** that while both products cater primarily to small businesses, Smartsupp's recent reviews reflect a more robust user experience overall. Users appreciate its organized conversation management, which is crucial for maintaining customer relationships.



---
## Frequently Asked Questions

### What is the difference between Smartsupp vs tawk.to?

Smartsupp stands out for its higher G2 rating, stronger support scores, and more frequent reviewer-cited strengths, while tawk.to is recognized for its affordability and feature set.

| [Smartsupp](https://www.g2.com/products/smartsupp/reviews) | [tawk.to](https://www.g2.com/products/tawk-to/reviews) |
| --- | --- |
| 4.7/5 (1,052 reviews) | 4.5/5 (203 reviews) |
| Small-Business | Small-Business |
| 9.1 | 9.0 |
| 8.9 | 8.4 |
| Ease of Use (108 all-time mentions) | Affordable (2 all-time mentions) |



### How do the pricing models of Smartsupp and tawk.to compare?

Smartsupp receives lower satisfaction on value compared to tawk.to, with reviewers consistently highlighting tawk.to's affordability.

- **Smartsupp:** In recent reviews, several reviewers cite Smartsupp as expensive, especially when scaling up or requiring advanced features.
- **tawk.to:** Reviewers consistently praise tawk.to for being free or highly affordable, with multiple mentions of its cost-effectiveness for small businesses.
- **Switching reasons:** Reviewers mention switching to tawk.to primarily for its free plan and lower overall costs.



### What are the best alternatives to Smartsupp and tawk.to?

The top three alternatives to Smartsupp and tawk.to are Zendesk for Customer Service, Tidio, and LiveChat.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Smartsupp](https://www.g2.com/products/smartsupp/reviews) | 4.7/5 (1,052 reviews) | Small-Business | Reviewers cite limited free plan and higher costs for advanced features | Ease of Use (108 all-time mentions) |
| [tawk.to](https://www.g2.com/products/tawk-to/reviews) | 4.5/5 (203 reviews) | Small-Business | Reviewers highlight free plan and affordability | Affordable (2 all-time mentions) |
| [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7,035 reviews) | Mid-Market | — | Comprehensive support features |
| [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5 (1,960 reviews) | Small-Business | — | Easy setup and automation |
| [LiveChat](https://www.g2.com/products/livechat/reviews) | 4.5/5 (810 reviews) | Small-Business | — | Reliable live chat functionality |



### Which Live Chat features should I prioritize when comparing Smartsupp and tawk.to?

Buyers should prioritize live chat functionality, ease of use, integrations, automation, and support quality when comparing Smartsupp and tawk.to.

- **Live chat:** Smartsupp (62 all-time mentions for features, 108 for ease of use); tawk.to (2 all-time mentions for features, 6 for ease of use)
- **Integrations:** Smartsupp (36 all-time mentions); tawk.to (1 recent mention)
- **Automation and AI:** Smartsupp (34 all-time mentions for artificial intelligence, 29 for automation); tawk.to (recent reviews cite basic automation, but fewer mentions)
- **Support quality:** Smartsupp (42 all-time mentions for customer support); tawk.to (recent reviews cite support, but with lower all-time mention counts)



### What are the pros and cons of Smartsupp vs tawk.to?

Smartsupp's headline strength is ease of use, while tawk.to is most recognized for affordability.

- **Smartsupp strengths:** Ease of use (108 all-time mentions), easy setup (68), helpful features (63), intuitive interface (51), strong customer support (42), integrations (40), chatbots (36), automation (29).
- **Smartsupp trade-offs:** Reviewers cite higher costs and limited features in the free plan (29 all-time mentions for expensive).
- **tawk.to strengths:** Affordability (2 all-time mentions), ease of use (6), easy setup (3), free plan, and basic live chat features.
- **tawk.to trade-offs:** Reviewers note limited advanced features, basic customization, and occasional support quality issues (2 all-time mentions for limitations, 2 for limited features, 1 for expensive, 1 for quality issues).



### Is Smartsupp or tawk.to better for small businesses?

Smartsupp and tawk.to are both primarily used by small businesses, but tawk.to is more frequently praised for affordability by small-business reviewers.

- **Smartsupp:** Largest segment is Small-Business; reviewers highlight ease of use and setup, but note higher costs as a drawback for small teams.
- **tawk.to:** Largest segment is Small-Business; reviewers consistently cite its free plan and affordability as ideal for small businesses.



### Which Live Chat platform has better integrations?

Smartsupp is more frequently cited for integrations than tawk.to.

- **Smartsupp:** Integrations are mentioned in 36 reviews, with PrestaShop specifically cited in 13 all-time mentions.
- **tawk.to:** Integrations are mentioned in 1 recent review, with no specific third-party tools cited above the publish floor.



### How do Smartsupp and tawk.to compare on customer support?

Smartsupp outperforms tawk.to on Quality of Support by a margin of 0.5 points (8.9 vs 8.4), a material difference.

- **Smartsupp:** Reviewers frequently praise responsive and helpful support, with 42 all-time mentions for customer support and a Quality of Support score of 8.9.
- **tawk.to:** Support is described as adequate in recent reviews, but some reviewers note inconsistent experiences and a lower Quality of Support score of 8.4.



### Which is easier to implement, Smartsupp or tawk.to?

Smartsupp and tawk.to score within 0.1 points on Ease of Setup (9.1 vs 9.0), indicating parity.

- **Smartsupp:** Reviewers highlight easy and quick setup, with 68 all-time mentions for easy setup and frequent praise for straightforward implementation.
- **tawk.to:** Reviewers describe setup as simple and fast, with 3 all-time mentions for easy setup and positive feedback on initial implementation.



### Which product has better Live chat?

Smartsupp is more frequently cited for its live chat feature and ease of use than tawk.to.

- **Smartsupp:** Live chat features are mentioned in 62 reviews, ease of use in 108, and chatbots in 36; reviewers highlight real-time visitor tracking and automation as key differentiators.
- **tawk.to:** Live chat features are mentioned in 2 reviews, ease of use in 6; reviewers note reliable basic live chat but fewer advanced features and customization options.



| | Smartsupp | tawk.to | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 1,071 | 203 | 
| **Largest Market Segment** | Small-Business (96.2% of reviews) | Small-Business (73.5% of reviews) | 
| **Entry Level Price** | Free 1 operator Per Month | Free Per Month | 

---
## Top Pros & Cons

### Smartsupp

Pros:
- Ease of Use (108 reviews)
- Easy Setup (68 reviews)

Cons:
- Expensive (29 reviews)
- Cost (21 reviews)

### tawk.to

Pros:
- Ease of Use (6 reviews)
- Easy Setup (3 reviews)

Cons:
- Chatbot Issues (2 reviews)
- Limitations (2 reviews)

---
## Ratings Comparison
| Rating | Smartsupp | tawk.to | 
|---|---|---|
  | **Meets Requirements** | 8.9 (889 reviews) | 9.1 (175 reviews) | 
  | **Ease of Use** | 9.2 (918 reviews) | 9.0 (175 reviews) | 
  | **Ease of Setup** | 9.1 (813 reviews) | 9.0 (90 reviews) | 
  | **Ease of Admin** | 9.0 (712 reviews) | 9.0 (78 reviews) | 
  | **Quality of Support** | 8.9 (724 reviews) | 8.4 (142 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (649 reviews) | 8.9 (67 reviews) | 
  | **Product Direction (% positive)** | 9.2 (897 reviews) | 8.9 (168 reviews) | 

---
## Pricing

### Smartsupp

#### Entry-Level Pricing

Plan: FREE

Price: Free 1 operator Per Month

Description: Ideal for individuals enhancing website performance with Live Chat.

Key Features:
- Live chat, WhatsApp, Messenger
- 1 operator
- 25 conversations / month

[Browse all 4 editions](https://www.g2.com/products/smartsupp/pricing)

#### Free Trial

Yes

### tawk.to

#### Entry-Level Pricing

Plan: Free

Price: Free Per Month

Description: Free forever

Key Features:
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base

[Browse all 5 editions](https://www.g2.com/products/tawk-to/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Artificial Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Smartsupp** | N/A | N/A |
| **tawk.to** | N/A | N/A |

#### Additional Functionality

| Feature | Smartsupp | tawk.to | 
|---|---|---|
| **Tagging** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Data Extraction** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Speech Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Virtual Personal Assistant (VPA)** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **For eCommerce** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **For Sales Teams/Organizations** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Smartsupp** | 8.3/10 | 228 |
| **tawk.to** | N/A | N/A |

#### Messenger

| Feature | Smartsupp | tawk.to | 
|---|---|---|
| **Sequencing** | 8.7 (195 reviews) | Not enough data | 
| **AI** | 7.8 (187 reviews) | Not enough data | 
| **Video Chat** | 9.2 (203 reviews) | Not enough data | 
| **Customization Interface** | 8.7 (196 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Channels

| Feature | Smartsupp | tawk.to | 
|---|---|---|
| **Social Media Integration** | 7.9 (178 reviews) | Not enough data | 
| **Website** | 9.0 (191 reviews) | Not enough data | 
| **Text Message (SMS)** | 7.5 (167 reviews) | Not enough data | 
| **Voice Assistants** | 7.0 (167 reviews) | Not enough data | 
| **Other** | 7.5 (165 reviews) | Not enough data | 
| **Multi-Channel Marketing** | Not enough data | Not enough data | 

#### Customers

| Feature | Smartsupp | tawk.to | 
|---|---|---|
| **Audience Targeting** | 8.2 (175 reviews) | Not enough data | 
| **Profiles** | 8.2 (176 reviews) | Not enough data | 
| **Analytics** | 8.2 (179 reviews) | Not enough data | 
| **Lead Gathering** | 8.2 (170 reviews) | Not enough data | 
| **Sales Conversion** | 8.2 (178 reviews) | Not enough data | 
| **Customer Service Analytics** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Smartsupp | tawk.to | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (10 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (9 reviews) | Not enough data | 
| **Proactive Assistance** | 8.7 (10 reviews) | Not enough data | 
| **Decision Making** | 8.9 (9 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Smartsupp | tawk.to | 
|---|---|---|
| **Customizable Fields** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | 
| **Human Handover** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Product Recommendations** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Appointment Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Lead Distribution** | Not enough data | Not enough data | 
| **Campaign Segmentation** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Real-time Conversations** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **One-to-One Messaging** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Appointment Scheduling** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Group Messaging** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Email Automation** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Smartsupp** | 8.6/10 | 404 |
| **tawk.to** | N/A | N/A |

#### Responses

| Feature | Smartsupp | tawk.to | 
|---|---|---|
| **Customization** | 8.6 (342 reviews) | Not enough data | 
| **Control** | 8.7 (338 reviews) | Not enough data | 
| **Route To Human** | 8.7 (331 reviews) | Not enough data | 
| **Menu bars** | 8.6 (333 reviews) | Not enough data | 
| **Drip sequences** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Smartsupp | tawk.to | 
|---|---|---|
| **Live chat** | 9.1 (348 reviews) | Not enough data | 
| **Integrations** | 8.8 (333 reviews) | Not enough data | 
| **Branding** | 8.7 (322 reviews) | Not enough data | 
| **Analytics** | 8.6 (321 reviews) | Not enough data | 
| **A/B testing** | 8.0 (299 reviews) | Not enough data | 
| **Role-based access** | 8.6 (313 reviews) | Not enough data | 
| **Collection of information** | 8.7 (319 reviews) | Not enough data | 
| **Augmented Analytics** | Not enough data | Not enough data | 
| **Proactive Chat** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Smartsupp | tawk.to | 
|---|---|---|
| **AI Text Generation** | 8.0 (278 reviews) | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Smartsupp | tawk.to | 
|---|---|---|
| **Customer Surveys** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Language Detection** | Not enough data | Not enough data | 
| **Pre-Configured Bot** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Code-free Development** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **For Sales/Marketing** | Not enough data | Not enough data | 
| **Contextual Guidance** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Intent Recognition** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Query Suggestions** | Not enough data | Not enough data | 
| **Transfers/Routing** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Smartsupp** | 8.3/10 | 192 |
| **tawk.to** | N/A | N/A |

#### Customer Support

| Feature | Smartsupp | tawk.to | 
|---|---|---|
| **Text** | 8.6 (163 reviews) | Not enough data | 
| **Speech** | 8.0 (161 reviews) | Not enough data | 
| **Knowledge Base** | 8.2 (159 reviews) | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 

#### Automation

| Feature | Smartsupp | tawk.to | 
|---|---|---|
| **Ticket Resolution** | 8.3 (157 reviews) | Not enough data | 
| **Customization** | 8.5 (155 reviews) | Not enough data | 
| **Intelligent Routing** | 8.4 (156 reviews) | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Smartsupp | tawk.to | 
|---|---|---|
| **Learning** | 8.3 (153 reviews) | Not enough data | 
| **Language** | 8.4 (157 reviews) | Not enough data | 
| **Conversational AI** | 8.2 (155 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Smartsupp | tawk.to | 
|---|---|---|
| **Workflow Management** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Configurable Workflow** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Website Integration** | Not enough data | Not enough data | 
| **Help Desk Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Customer Communication** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Application Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Smartsupp** | 8.9/10 | 703 |
| **tawk.to** | 8.1/10 | 156 |

#### Generative AI

| Feature | Smartsupp | tawk.to | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 6.8 (12 reviews) | 
| **AI Text Summarization** | Feature Not Available | 5.9 (9 reviews) | 
| **AI Text-to-Speech** | Feature Not Available | 5.7 (9 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Communication

| Feature | Smartsupp | tawk.to | 
|---|---|---|
| **Pop-up Chat** | 9.2 (612 reviews) | 9.2 (140 reviews) ✓ Verified | 
| **Notifications** | 9.0 (599 reviews) | 8.9 (139 reviews) ✓ Verified | 
| **Targeted Emails** | Feature Not Available | 7.9 (99 reviews) ✓ Verified | 
| **In-App Messaging** | 9.0 (571 reviews) | 8.9 (116 reviews) ✓ Verified | 
| **Co-Browsing** | Feature Not Available | 8.3 (40 reviews) | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Real-time Consumer-facing Chat** | 9.2 (6 reviews) | Not enough data | 

####  Internal Use

| Feature | Smartsupp | tawk.to | 
|---|---|---|
| **Customization ** | 8.8 (565 reviews) | 8.5 (123 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.7 (568 reviews) | 8.8 (124 reviews) ✓ Verified | 
| **Lead Development** | Feature Not Available | 8.4 (112 reviews) | 
| **Knowledge Base** | Feature Not Available | 8.6 (117 reviews) ✓ Verified | 
| **Team Inbox ** | 8.6 (554 reviews) | 8.7 (109 reviews) ✓ Verified | 
| **Customer Profiles** | Feature Not Available | 8.3 (110 reviews) ✓ Verified | 

#### Additional Functionality

| Feature | Smartsupp | tawk.to | 
|---|---|---|
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Transfers/Routing** | Not enough data | Not enough data | 
| **Geotargeting** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Offline Form** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Smartsupp (3):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots)



---
## Reviewer Demographics

### By Company Size

| Segment | Smartsupp | tawk.to | 
|---|---|---|
| **Small-Business** | 96.2% | 73.5% | 
| **Mid-Market** | 3.1% | 21.9% | 
| **Enterprise** | 0.7% | 4.6% | 

### By Industry

#### Smartsupp

- **Retail:** 7.1%
- **Apparel & Fashion:** 4.0%
- **Consumer Goods:** 3.8%
- **Health, Wellness and Fitness:** 3.8%
- **Automotive:** 3.5%
- **Marketing and Advertising:** 3.2%
- **Wholesale:** 2.8%
- **Furniture:** 2.8%
- **Computer Software:** 2.7%
- **Consumer Services:** 2.6%
- **Other:** 63.6%

#### tawk.to

- **Information Technology and Services:** 12.3%
- **Computer Software:** 11.3%
- **Marketing and Advertising:** 8.7%
- **Internet:** 5.1%
- **Education Management:** 4.1%
- **Financial Services:** 3.1%
- **Consumer Electronics:** 3.1%
- **Consumer Services:** 3.1%
- **Health, Wellness and Fitness:** 2.6%
- **Retail:** 2.6%
- **Other:** 44.1%

---
## Alternatives

### Alternatives to Smartsupp

- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1962 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (812 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3912 reviews)
- [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (502 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1255 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7075 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1537 reviews)
- [SendPulse](https://www.g2.com/products/sendpulse/reviews) — 4.6/5 stars (719 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4234 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)

### Alternatives to tawk.to

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7075 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3912 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1962 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1255 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (812 reviews)
- [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (502 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3771 reviews)
- [Crisp](https://www.g2.com/products/crisp/reviews) — 4.5/5 stars (203 reviews)
- [JivoChat](https://www.g2.com/products/jivochat/reviews) — 4.6/5 stars (51 reviews)
- [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) — 4.4/5 stars (256 reviews)

---
## Top Discussions

### Smartsupp

- Title: [make it inerract with whatsup](https://www.g2.com/discussions/make-it-inerract-with-whatsup) — 2 comments, 2 upvotes
  > **Top comment:** "yes"

### tawk.to

- Title: [What is tawk.to used for?](https://www.g2.com/discussions/what-is-tawk-to-used-for) — 1 comment
  > **Top comment:** "It's a live chatting software used on the website to interact with clients mostly."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/smartsupp-vs-tawk-to)