--- title: Smartsupp Reviews meta_title: 'Smartsupp Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1048 reviews by the users' company size, role or industry to find out how Smartsupp works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1048 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Smartsupp Reviews **Vendor:** Smartsupp **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,048 ## About Smartsupp Smartsupp helps businesses grow online sales with advanced AI Shopping Assistants, live chat, multichannel solution and automated workflows. We offer everything you need to grow your online sales: an easy-to-use platform powered with AI, chatbots with various skills and templates, live chat... and much much more you can use to engage your visitors at the right time and convert them into loyal customers in no time. Smartsupp is one of the leading and most trusted chat and chatbot solutions in the world, currently helping over 100,000 webshops and websites. ## Smartsupp Pros & Cons **What users like:** - Users find Smartsupp's **ease of use** exceptional, enhancing communication and allowing for seamless integration with various platforms. (108 reviews) - Users appreciate the **easy setup** of Smartsupp, making website integration and configuration a breeze. (68 reviews) - Users appreciate the **helpful automation** features of Smartsupp, enhancing customer support efficiency and engagement. (63 reviews) - Users love the **real-time visitor tracking** and easy-to-use features of Smartsupp across multiple devices. (62 reviews) - Users praise the **intuitive interface** of Smartsupp, enhancing navigation and ensuring a smooth, user-friendly experience. (51 reviews) - Simple (46 reviews) - Customer Support (42 reviews) - User Interface (41 reviews) - Easy Integrations (40 reviews) - Chatbots (36 reviews) **What users dislike:** - Users find the subscription **expensive** , especially for small businesses, and suggest price reductions for better accessibility. (29 reviews) - Users feel that the subscription price is **too high** , suggesting that reducing it could enhance overall satisfaction. (21 reviews) - Users find the **AI limitations** of Smartsupp restrictive, requiring tedious manual input for better chatbot performance. (19 reviews) - Users find **missing features** like limited integrations and slow customer switching frustrating in Smartsupp. (16 reviews) - Users find the **chat management lacking** , struggling with limited message editing and poor support communication. (10 reviews) - Users find Smartsupp's **limited features** on the free plan insufficient for growing business needs and customization options. (10 reviews) - Notification Issues (8 reviews) - Slow Loading (8 reviews) - Limited Customization (7 reviews) - Poor Customer Support (7 reviews) ## Smartsupp Reviews ### 1. Best-in-Class Chat and Structure—Fast, Easy Support **Rating:** 5.0/5.0 stars **Reviewed by:** Tomas C. | Zakladatel, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Smartsupp?** Chat and structure are very good—best and easy. **What do you dislike about Smartsupp?** Operator helped fast and solved my problem in 22 seconds. **What problems is Smartsupp solving and how is that benefiting you?** Nothing ### 2. Smartsupp: Boosting Customer Engagement & Conversions for Velvosoft.com **Rating:** 5.0/5.0 stars **Reviewed by:** Amrendra M. | Founder AmpleSwap, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Smartsupp?** The best thing about Smartsupp is its real-time visitor tracking and chatbot automation. The ability to see live visitor activity on DeployTokens.com helps us understand user behavior and proactively engage with potential customers. Plus, the chatbot automation ensures that common queries are answered instantly, even outside business hours, saving time while keeping users engaged. The seamless integration with multiple platforms makes it even more powerful for providing top-notch customer support. **What do you dislike about Smartsupp?** So far, we haven’t encountered any major issues with Smartsupp. It has been smooth, reliable, and effective for DeployTokens.com. If anything, a more advanced AI-powered chatbot with deeper customization options could further enhance automation. But overall, no real complaints! **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp is helping Velvosoft.com by solving key customer support challenges, such as real-time engagement, instant query resolution, and visitor behavior tracking. By providing live chat and chatbot automation, it ensures that users get immediate answers, reducing bounce rates and improving conversions. The visitor tracking feature allows us to understand customer needs better, leading to smarter business decisions. Overall, it enhances user experience, boosts trust, and helps us efficiently manage customer interactions without requiring a large support team. ### 3. Fantastic APP! **Rating:** 5.0/5.0 stars **Reviewed by:** Čistá D. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Smartsupp?** Smartsupp is undoubtedly the best chat management application I’ve ever encountered. I’m particularly impressed by its versatility and ease of use, which allows us to use it not only for live chats on our website but also for efficient Messenger communication management. We are extremely satisfied with this application as it has saved us a lot of time and improved customer support on our Shoptet e-shop. The installation was a breeze—quick and intuitive, thanks to the perfect integration with Shoptet. The Smartsupp interface is very clear and user-friendly. Even someone without experience with similar tools can quickly navigate it. The ability to customize the chat window to our needs is fantastic—choosing colors, font styles, and the position of the chat button. This feature allowed us to align the design with our e-shop, enhancing the professional impression for our customers.The application offers a wide range of useful features. For instance, the chat history allows us to quickly revisit previous conversations and provide consistent support. The video recording feature from the visitor’s screen is amazing—it helps us understand where customers encounter issues and allows us to assist them more quickly. We also appreciate the automated responses, which save time, especially with a high volume of inquiries. **What do you dislike about Smartsupp?** I haven't found anything I don't like about this app. It's smart, intuitive. **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp is the best chat management application we’ve ever used. We utilize it for live chats on our website and efficient Messenger communication management. We are extremely satisfied with the app, as it has saved us time and improved customer support on our Shoptet e-shop. The installation was quick and intuitive, thanks to perfect integration with Shoptet.The interface is very clear and user-friendly. The ability to customize the chat window—choosing colors, font styles, and button placement—allowed us to align the design with our e-shop, enhancing the professional impression.Chat history helps us quickly revisit previous conversations. The video recording feature from the visitor’s screen shows us where customers encounter issues. Automated responses save time with a high volume of inquiries. ### 4. Great for Staying Online and Connected with Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Textiles | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Smartsupp?** It´s great to be on-line in touch with my customers. **What do you dislike about Smartsupp?** After one month of useing I havn´t found any problems **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp helps me to be on-line in touch with my customers and presede their leaving before they finish their order. ### 5. Effortless Visitor Monitoring and Seamless Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Miriam W. | Sales And Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2026 **What do you like best about Smartsupp?** The platform makes it simple to monitor online visitors, and integrating it with other tools is straightforward. **What do you dislike about Smartsupp?** I find the subscription plans to be somewhat excessive. **What problems is Smartsupp solving and how is that benefiting you?** I use this to keep track of my online customers. ### 6. Effortless to Use, No Complaints So Far **Rating:** 5.0/5.0 stars **Reviewed by:** Peter F. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Smartsupp?** The platform is very user-friendly, and I find their AI bot to be the best I've used. **What do you dislike about Smartsupp?** I haven't experienced any issues so far, and I hope it remains that way. **What problems is Smartsupp solving and how is that benefiting you?** Live chat has made a significant difference for me. Previously, when customers visited my website, I often struggled to connect with them. However, with their live chat feature, reaching out and communicating with visitors has become much easier. ### 7. My experience using Smartsupp **Rating:** 5.0/5.0 stars **Reviewed by:** Kerstin B. | administration, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Smartsupp?** A user-friendly mobile app and website. Choose your chat language and color. Create auto-replies and quick replies. **What do you dislike about Smartsupp?** I haven't had any problems, everything works great. **What problems is Smartsupp solving and how is that benefiting you?** The ability to communicate with site visitors without any problems and stay in touch with them ### 8. Fast Integration and Excellent Video Tutorials **Rating:** 5.0/5.0 stars **Reviewed by:** Vojtěch L. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2026 **What do you like best about Smartsupp?** IT Is Fast to integrate with great video tutorials. **What do you dislike about Smartsupp?** Adding new operator to the team for already existing user seems as not possible. **What problems is Smartsupp solving and how is that benefiting you?** Customer care, help desk for my app ### 9. Smartsupp is the perfect livechat **Rating:** 5.0/5.0 stars **Reviewed by:** Express Pet USA . | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Smartsupp?** The best feature I love about smartsupp is the ability to see whenever you get a new visitor to your website **What do you dislike about Smartsupp?** At the moment I don’t think I dislike anything about this software it’s perfect for me **What problems is Smartsupp solving and how is that benefiting you?** Customer support for our website ### 10. A powerful live chat tool with excellent value for money **Rating:** 5.0/5.0 stars **Reviewed by:** Jiří K. | Multifunctional Team Member – Marketing, Web & Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Smartsupp?** We implemented Smartsupp on our e-shop polykarbonatznojmo.cz and quickly appreciated its clarity and intuitive interface. The UX/UI is super easy to navigate — even for less tech-savvy users. Another big advantage is the pricing model: even the free version offers a lot of functionality. The customization options (colors, text, positioning) are great for small and medium-sized businesses. We also value Smartsupp's readiness for AI — it's clear the platform is evolving with current trends. **What do you dislike about Smartsupp?** We’ve only been testing the application for a short time — if we encounter any bugs or limitations, we’ll be happy to expand this quick review accordingly. **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp is helping us improve the retention of potential buyers on our e-shop. Originally, we planned to use the tool temporarily — only during the full redesign of our website. At the moment, we are facing issues with the overall clarity and user experience of our e-shop, so Smartsupp plays an important role in answering questions and guiding customers. Based on the positive impact we've seen, we are very likely to continue using Smartsupp even after the redesign is completed. ### 11. Ease of Implementation Made Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Grzegorz D. | Sales & Marketing Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Smartsupp?** Ease of Implementation, Ease of Use, Customer Support **What do you dislike about Smartsupp?** Frequency of Use, Number of Features, Ease of Integration **What problems is Smartsupp solving and how is that benefiting you?** Creating chatbots on website, ### 12. Simply Smart and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Gabor V. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Smartsupp?** Simply, and very smart. It's simple to use. **What do you dislike about Smartsupp?** There is no such thing, because it is very friendly. **What problems is Smartsupp solving and how is that benefiting you?** Helps reach out to undecided customers. ### 13. Easy Installation and Helpful AI Recommendations **Rating:** 5.0/5.0 stars **Reviewed by:** Federico Leonel S. | Marketing and Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Smartsupp?** The installation process was straightforward, and I appreciated the AI-driven product recommendations. **What do you dislike about Smartsupp?** There is no direct product listing from woocommerce to take products from for the recommendations **What problems is Smartsupp solving and how is that benefiting you?** When looking at product recommendations, especially for car parts, I find that there is often an overwhelming amount of information and too many attributes listed. This can make it difficult to quickly identify what is important and choose the right product. ### 14. Efficient Customer Support with Easy Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Cyprian A. **Reviewed Date:** January 06, 2026 **What do you like best about Smartsupp?** I like that Smartsupp helps me communicate with customers easily and notifies me when a visitor is on my website. It's a good app and very easy to control. The initial setup was very easy. **What do you dislike about Smartsupp?** I don't understand the subscription that much. **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp helps me communicate with customers easily and notifies me when a visitor visits my website. It's also very easy to control. ### 15. Simple control, automatic messages, and a great mobile app **Rating:** 4.0/5.0 stars **Reviewed by:** Jan V. | Sales manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Smartsupp?** Simple control. Automatic messages. Mobile app. Simple implementation on the web. **What do you dislike about Smartsupp?** Not yet. I've been using it for a short time, but a week of use has decided that I will certainly continue with the application. **What problems is Smartsupp solving and how is that benefiting you?** Responds quickly to customer needs - chatbot. Collects information about customers. ### 16. Very Good and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Cindi W. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Smartsupp?** The best livechat service I’ve used so far and has all the features needed for my business. The bots 🤖 are supper good replies when I’m not beside my phone or computer. Thank you for your great work Smartsupp. **What do you dislike about Smartsupp?** Bot need to load faster when the page open **What problems is Smartsupp solving and how is that benefiting you?** I don’t loss any of my chats with customers and I also get missed chats send to my email asap. ### 17. Great Notification Sounds and Templates **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Smartsupp?** Your notifications sound and the template **What do you dislike about Smartsupp?** They don't show you the source of visitors if they are from Facebook, Chrome, or another platform. **What problems is Smartsupp solving and how is that benefiting you?** Quick response to questions I received on my website its easy to use ### 18. Effortless Notifications, Seamless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** January 20, 2026 **What do you like best about Smartsupp?** I use Smartsupp for my dispensary because it makes chatting easy with accurate notifications that show where my clients come from. It's also very easy to set up and get going. **What do you dislike about Smartsupp?** Literally nothing for now **What problems is Smartsupp solving and how is that benefiting you?** I use Smartsupp for easy chatting and notifications. It accurately shows me where my clients come from. ### 19. Great tool for real-time customer communication **Rating:** 5.0/5.0 stars **Reviewed by:** Franklin N. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Smartsupp?** I really appreciate how user-friendly and intuitive Smartsupp is. The live chat feature helps us connect with customers in real-time, answer their questions, and even close more sales. The chatbot automation also saves us time by handling common queries, and the visitor tracking gives us insights into who’s browsing our site. **What do you dislike about Smartsupp?** While Smartsupp is great overall, the mobile app sometimes lags or doesn't notify you in real-time, which can cause delayed responses. It would also be helpful to have more advanced analytics features and chatbot customization options in the basic plan. **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp helps us respond to customer questions instantly, which improves our support quality and boosts customer satisfaction. It reduces response time and allows us to engage visitors while they browse, increasing our chances of making a sale. The ability to track visitor behavior also helps us understand customer needs better and personalize our responses. ### 20. Great experience so far – easy setup and powerful features **Rating:** 5.0/5.0 stars **Reviewed by:** Petra H. | E-commerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Smartsupp?** What I like best about Smartsupp is how easy it is to set up and start using right away. The interface is super intuitive, even for beginners, and the video tutorials helped us get everything up and running quickly. I also really appreciate the wide range of features – especially the combination of live chat and chatbot, which lets us stay available to customers even when we’re not online. It’s a great way to improve customer support without making things complicated. **What do you dislike about Smartsupp?** So far, we haven’t come across anything major to dislike. We’re still in the early stages of using Smartsupp, so we haven’t explored all the advanced features yet. One small thing is that some settings could use a bit more context or tooltips for beginners – but the video guides make up for that pretty well. We haven’t needed to contact support yet, so we can’t speak to that experience. **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp helps us stay available to customers even when we’re not online – the chatbot answers basic questions automatically, so customers don’t have to wait for an email reply. The live chat speeds up communication and helps us better understand what visitors need, which increases the chances of completing a purchase. ### 21. Great for Tracking Customer Behavior **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2026 **What do you like best about Smartsupp?** To be able to follow customer behavior. To see basket. In and out actions. **What do you dislike about Smartsupp?** limited free version. I would like ti have more **What problems is Smartsupp solving and how is that benefiting you?** Comunication, fast problem solving. ### 22. Easy to use chat solution with clear interface **Rating:** 5.0/5.0 stars **Reviewed by:** Warmtestore U. | Online marketer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2025 **What do you like best about Smartsupp?** Installation was quick and easy. The platform is also user-friendly. Within our team, conversations can be easily assigned to the right colleague, which ensures a quick and smooth follow-up. Another great feature: as soon as a visitor enters their contact details, Smartsupp automatically adds this information to the system. **What do you dislike about Smartsupp?** The support can be better. Something went wrong with the settings, which caused for the chat not to show on our website. I contacted them via chat for a solution. Unfortunately, they did not let me know that they answered my question via email (after sending chat messages repeatedly). Because of this, we missed half of the trial period. When I finally found out that they had emailed me, the answer/solution was good and clear. **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp contributes to improving (accessible) customer contact, so that we can easily and quickly help customers with specific questions during their search for a product that suits their needs. ### 23. Best Chatbot Experience with Impressive Usability **Rating:** 5.0/5.0 stars **Reviewed by:** Amara N. | Ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2025 **What do you like best about Smartsupp?** Good Chat bot in the world. Best chst bot **What do you dislike about Smartsupp?** Very fast an usable chat bot, nice looking **What problems is Smartsupp solving and how is that benefiting you?** Time fast and very fast delivery clint ### 24. Simple and Affordable, But Needs Branded Email Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Keith E. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Smartsupp?** its simple to use, and is affordable compared to others **What do you dislike about Smartsupp?** It would be awesome if i could link my domain to the customer emails so emails come from a branded email instead of an email address nobody has heard from. **What problems is Smartsupp solving and how is that benefiting you?** i am able to view when customers are on my website and answer questions instantly. ### 25. Great Tool Better then ChatGPT **Rating:** 5.0/5.0 stars **Reviewed by:** Wedson Sklep . | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Smartsupp?** Great tool better then chat gpt and my own company members **What do you dislike about Smartsupp?** All great good job for all. Would be gretfull to have more free options **What problems is Smartsupp solving and how is that benefiting you?** Solving all problem for product pursches by clients ### 26. Highly recommended and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Jorge Q. | Eshop marager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Smartsupp?** Automatic response to customers with frequently asked questions **What do you dislike about Smartsupp?** Let everything be in English in the configuration **What problems is Smartsupp solving and how is that benefiting you?** That this is in English .. t not be able to change the initial message ### 27. Love Everything—Nothing to Hate **Rating:** 5.0/5.0 stars **Reviewed by:** TOMASZ T. | Seller, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Smartsupp?** All is grate, app is the best in world, all is super **What do you dislike about Smartsupp?** Everything is ok, nothing problems, all clear **What problems is Smartsupp solving and how is that benefiting you?** Contact with suppleires, quick respons ### 28. Good tool for our small business **Rating:** 4.0/5.0 stars **Reviewed by:** Steve D. | Director, Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Smartsupp?** Pretty easy to use and has done a good job of handling customer inquiries. It's a little bit limited in scale (only allows for 5 conversation topics and then 5 subtopics), but for the price, it's been a good option for us. Easy to implement and integrate with Wordpress. **What do you dislike about Smartsupp?** Customer support has been a bit slow. They have helped resolve a couple of issues for us, but response times are slower than I would have hoped and are ironically mostly handled through email. **What problems is Smartsupp solving and how is that benefiting you?** Has allowed our customer service agent to spend more time on higher priority items because we know our site's chat function is now automated. ### 29. Neat User Experience with a Great AI Assistant **Rating:** 4.0/5.0 stars **Reviewed by:** Karl H. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Smartsupp?** Ai assistant. Neat user experience. Simple design **What do you dislike about Smartsupp?** Nothing at all for the now. I'm still using it **What problems is Smartsupp solving and how is that benefiting you?** It's making conversations with visitors easier. Some times we can miss out customers who check our website but with smartsupp integrated we get notified anytime someone is on the site ### 30. Useful, Easy to Use, Easy to Customize **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2026 **What do you like best about Smartsupp?** wide variety of useful features great customization possibilities smooth operation so far **What do you dislike about Smartsupp?** internal database of emojis and special characters would be helpful **What problems is Smartsupp solving and how is that benefiting you?** builds a better connection with our customers improves customer service and makes our business more customer-focused improves purchase conversions ### 31. Straight Forward, Clear & Concise **Rating:** 5.0/5.0 stars **Reviewed by:** Simon J. | Company Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Smartsupp?** Smartsupp seems like a clear, clean and Straight Forward system to use with create versatility and able to help improve online sales. Integration into our website was seamless and it was fully customisable. **What do you dislike about Smartsupp?** To soon to say yet. might be nice to have a follow up phone call to see how i can get the best out of there software. **What problems is Smartsupp solving and how is that benefiting you?** None currently ### 32. Good Live Chat Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Arman B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Smartsupp?** I enjoyed the live visitor Feature they have on and the A.I interface is very good with offline chat with customers; looking forward for the Live Typing Feature where I see what customers is typing. **What do you dislike about Smartsupp?** Nothing at the moment Still exploring the platform **What problems is Smartsupp solving and how is that benefiting you?** The Platform is Faster sending and receiving messages compared to Apps like Jivio Chat ### 33. SolBolCo. **Rating:** 4.5/5.0 stars **Reviewed by:** Daily U. | Business Insider, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Smartsupp?** The concept it’s usefulness in everyday sutuation. **What do you dislike about Smartsupp?** Nothing much to say right about now until familiarising. **What problems is Smartsupp solving and how is that benefiting you?** Look forward to it. ### 34. Excellent Live Chat Tool That Boosts Customer Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Textiles | Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2025 **What do you like best about Smartsupp?** Smartsupp is incredibly easy to integrate and use, both for website visitors and for the support team. The intuitive interface, real-time visitor tracking, and the ability to see what users are doing on the site make it a powerful tool for improving customer service. I especially appreciate the video recordings feature—it helps us understand user behavior and optimize our website accordingly. The mobile app is also a great bonus, allowing us to respond to customers on the go. **What do you dislike about Smartsupp?** While the free version is generous, some of the more advanced features are locked behind paid plans, which might be limiting for smaller businesses. Additionally, the chatbot customization could be more flexible to allow for more complex scenarios. **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp helps us solve the problem of delayed or missed customer interactions by providing real-time communication directly on our website. This has significantly improved our response time and customer satisfaction. The tool also helps us understand user intent through visitor recordings and chat history, which in turn allows us to improve our sales process and user experience. As a result, we’ve seen increased conversions and a more efficient support workflow. ### 35. Easy Website Setup and Smooth Email Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Smartsupp?** The app is very easy to implement on the website and integrate with email. **What do you dislike about Smartsupp?** I am not very convinced about the AI assistant so far **What problems is Smartsupp solving and how is that benefiting you?** It helps us turn leads into business ### 36. Best customizable software experience so far **Rating:** 5.0/5.0 stars **Reviewed by:** Karol JR B. | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Smartsupp?** I really liked the way i can customize pretty much everything in the app, its pricing is really fair and on point, the approach to customer support is taken to a different level with their services. I use it really often and it never lets me down. Really ease to integrate btw and easy to use. **What do you dislike about Smartsupp?** Nothing comes to my mind so far, but maybe the missing support contact details. **What problems is Smartsupp solving and how is that benefiting you?** It completely solved the issue of helping our customers choose the right products by ai automation ### 37. Ideal for managing web visits, very intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Vanesa M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Smartsupp?** Todo, it is a perfect app to keep track of web visits and interact with your customers!!! **What do you dislike about Smartsupp?** Simplicity, ease of use, undoubtedly highly recommended **What problems is Smartsupp solving and how is that benefiting you?** I haven't had any problems; since its installation, it is very easy to use. ### 38. I am satisfied, it can't be better! **Rating:** 5.0/5.0 stars **Reviewed by:** Míša B. | Spolumajitelka, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Smartsupp?** Speed, alert, quality of processing. **What do you dislike about Smartsupp?** Nothing comes to mind! I really have nothing to criticize. **What problems is Smartsupp solving and how is that benefiting you?** Problem with delivery, problem with selection. ### 39. Excellent service for customer communication. **Rating:** 5.0/5.0 stars **Reviewed by:** Jaroslav P. | administrátor, Chemicals, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Smartsupp?** Clarity, speed, user-friendly interface. Shortcuts allow us to communicate more quickly with customers who have the same or similar questions. The integration of the Smartsupp application into the e-shop pages was quick and not too complicated. Customers have questions every day, which we are able to handle quickly. Depending on the individual departments, customer support can be operated by multiple people. **What do you dislike about Smartsupp?** So far, I haven't discovered any problems. The connection of the application had to be done by our e-shop website programmer. **What problems is Smartsupp solving and how is that benefiting you?** All problems and inquiries are directed to one place. ### 40. Smartsupp easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Emmanuel M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2025 **What do you like best about Smartsupp?** Our customer service has improved significantly; we receive notifications when a customer visits our website. In addition, the interface is intuitive and has helped us close sales faster by answering questions instantly. The conversation history and detailed statistics have given us a clearer view of how to improve our service. What I value most about Smartsupp is how simple and quick it is to integrate it into my website. **What do you dislike about Smartsupp?** Offering a free basic version would make it more accessible for small businesses. **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp allows me to engage with customers in real time while they are on my website, which makes a big difference in closing sales. ### 41. handy tool **Rating:** 4.5/5.0 stars **Reviewed by:** Evert-Jan W. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2026 **What do you like best about Smartsupp?** It is easily accessible and works quickly. Additionally, it is easy to set up, which makes its use very pleasant. **What do you dislike about Smartsupp?** So far, I haven't been able to discover anything yet. **What problems is Smartsupp solving and how is that benefiting you?** Customers regularly ask questions about our products. ### 42. SmartS Up – An Innovative and User-Friendly Solution! **Rating:** 4.0/5.0 stars **Reviewed by:** Jacek G. | Reklama, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2025 **What do you like best about Smartsupp?** Smartsupp is an excellent live chat and chatbot solution that enhances customer communication. What I love most is its ease of use and integration with websites and e-commerce platforms. The real-time visitor tracking feature is fantastic, allowing businesses to see who is browsing and engage proactively. The chatbot automation also helps save time while maintaining excellent customer support. Plus, the mobile app is a great addition, making it easy to respond to customers on the go. **What do you dislike about Smartsupp?** While Smartsupp is a great tool, one drawback is that the free plan has limited features, which may not be sufficient for growing businesses. Additionally, while the chatbot is useful, it could have more customization options to make interactions even more personalized. Lastly, some users may find that advanced analytics require higher-tier plans, which might not fit every budget. **What problems is Smartsupp solving and how is that benefiting you?** Live Chat Support – Instantly assisting customers with their questions and improving response times. ### 43. Good Shortcut Support and AI Support **Rating:** 4.5/5.0 stars **Reviewed by:** Rooney W. | Management, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Smartsupp?** I like the AI support when am offline it perfectly chat with Customers very well and Easy short cut creation for Repeated sentences all you have to do is press . And send a quick message to customer **What do you dislike about Smartsupp?** Just the system where I can’t see what customers is typing like other software like Jivio Chat and LiveChat **What problems is Smartsupp solving and how is that benefiting you?** I love the Smart AI and Shorcut and assistance to quickly help customers ### 44. Effortless Setup and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Mark L. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2026 **What do you like best about Smartsupp?** This product is straightforward to use and simple to set up. The customer support is excellent. **What do you dislike about Smartsupp?** There is nothing I do not like about the service! **What problems is Smartsupp solving and how is that benefiting you?** Helping us stay in contact with our customers. ### 45. Great tool for communicating with customers **Rating:** 4.5/5.0 stars **Reviewed by:** Zuzana . | som vlastníkom, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2025 **What do you like best about Smartsupp?** Smartsupp is a great tool for improving customer support. I like that it allows automated messages that can answer frequently asked questions, saving time. The integration with the e-shop was simple, and the ability to track visitors in real-time is a big plus. The user interface is clear and easy to navigate. **What do you dislike about Smartsupp?** When creating automated responses (e.g., FAQ), it is possible to add a maximum of 5 questions and answers, which can be a problem if I need more. Another disadvantage is setting the opening hours – it is not possible to set a 24/7 mode, and moreover, the times cannot be copied, so I have to enter them manually for each day. I also found the settings for the appearance of the chat and chatbots a bit confusing. For example, when I edit the appearance of the chatbot, the automatic messages display different texts at the icon than I would expect. It might be good to better explain how the individual elements are displayed and how the difference between the chatbot and automatic message vs chat preview settings works. We also encountered a problem with displaying Smartsupp's help through Google Tag Manager – instead of loading, it just spins a wheel and nothing appears. Another issue occurred with the installation of the Smartsupp plugin for Shoptet – even after successful login, it constantly reported an error and could not be used. Uninstalling and reinstalling the plugin did not help either. **What problems is Smartsupp solving and how is that benefiting you?** we see who is on the web, the chatbot /aitosprávy saves time on common questions because we don't have much time for live conversation ### 46. Seamless WhatsApp and Email Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Smartsupp?** Whatsapp integration and email integration **What do you dislike about Smartsupp?** I would like a dedicated app for macOS system **What problems is Smartsupp solving and how is that benefiting you?** It is helping us to manage customer requests from several communication channels ### 47. A valuable application. I recommend it. **Rating:** 5.0/5.0 stars **Reviewed by:** Michał P. | Expert, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Smartsupp?** Ease of use and intuitive navigation within the application **What do you dislike about Smartsupp?** At this point, I haven't encountered any problems with the application. It's fine. **What problems is Smartsupp solving and how is that benefiting you?** Thanks to the application, it shows customers answers to key questions which, despite being on our website, customers do not read. This reduces the number of trivial phone calls I receive. ### 48. First time with online chat has been....... awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Dave W. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2025 **What do you like best about Smartsupp?** I like the fact that you can trial all the features before you decide to buy any package, and even if you don't you can still use the free version which is super handy! **What do you dislike about Smartsupp?** I haven't found anything I massively dislike at the moment but this is my first time using a support chat online. **What problems is Smartsupp solving and how is that benefiting you?** We are you yet to use the automated features of SmartSupp but this will definitely help with the amount of admin hours spent answering simple questions. ### 49. The Best Way to Stay Connected with Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Szilárd K. | CEO, business owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Smartsupp?** The best way to stay in touch with our customers. **What do you dislike about Smartsupp?** The web dashboard in browser sometimes needs to be refreshed. **What problems is Smartsupp solving and how is that benefiting you?** We operate an online store. We can communicate with our customers during the purchasing process. ### 50. Very good and efficient application. I use it for more than 10 years and it's always a pleasure **Rating:** 5.0/5.0 stars **Reviewed by:** Valérie J. | Online shop director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Smartsupp?** Best app for chat. I recommande 100% !!! **What do you dislike about Smartsupp?** Nothing :-) Everythin is good. I don't see anything to change. **What problems is Smartsupp solving and how is that benefiting you?** It help me to communicate more easily with my customer and transfor to customer the visitors of my website. ## Smartsupp Discussions - [make it inerract with whatsup](https://www.g2.com/discussions/make-it-inerract-with-whatsup) - 2 comments, 2 upvotes - [View Smartsupp pricing details and edition comparison](https://www.g2.com/products/smartsupp/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+22%3A18%3A33+-0500&secure%5Bsession_id%5D=8b107a3c-4e78-4c65-a1a4-7ee0dc0a1e0f&secure%5Btoken%5D=923afef502df09cdb0bb93a720f927fd98a157798dd7fdb43f8a8d73b62a9f17&format=llm_user) ## Smartsupp Integrations - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Hi Marley](https://www.g2.com/products/hi-marley/reviews) - [Lightspeed eCom](https://www.g2.com/products/lightspeed-lightspeed-ecom/reviews) - [PrestaShop](https://www.g2.com/products/prestashop/reviews) - [Shoptet](https://www.g2.com/products/shoptet/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Yooz](https://www.g2.com/products/yooz/reviews) ## Smartsupp Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Responses** - Customization - Control - Route To Human - Menu bars **Customer Support** - Text - Speech - Knowledge Base **Communication** - Pop-up Chat - Notifications - In-App Messaging **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Automation** - Ticket Resolution - Customization - Intelligent Routing ** Internal Use** - Customization - Conversation Archiving - Team Inbox **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Smartsupp Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,844 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,722 reviews)