Esperienza del cliente Software

There are a lot of features that I'm not leveraging yet, which could be improved on my end. An onboarding experience or educational classes on how to use the product better would be very useful. Recensione raccolta e ospitata su G2.com.

I use Sprout Social for scheduling and reviewing posts across multiple channels with the calendar feature. I love its convenience, allowing me to manage everything in one place instead of logging into different platforms. I can view past and upcoming posts, and the AI features are helpful too. I also love the reporting features so I can see how each channel is performing. Recensione raccolta e ospitata su G2.com.

There are a lot of tools inside Birdeye, so it took me some time to figure out where everything lives. Some of the reporting and settings can feel a little buried at first. Once you get used to the layout, it’s much easier, but onboarding and setup definitely matter. Recensione raccolta e ospitata su G2.com.

Birdeye helps me manage reviews and customer feedback across all our locations without having to log into a bunch of different platforms. The dashboard is easy enough for daily use, and I can quickly see which locations need attention, respond to reviews, and track trends.

The integrations also help because review requests and customer info flow through more smoothly instead of me having to do everything manually. Performance has been solid for the most part, and the AI response suggestions save me time when I’m handling a lot of reviews at once.

From an ROI standpoint, it saves time and gives us better visibility into what customers are saying. Support and onboarding have also been helpful when getting things set up or figuring out how to use certain features better. Overall, it helps us stay organized, respond faster, and manage our reputation more consistently. Recensione raccolta e ospitata su G2.com.

Constantly having to login through SSO is instantly and repeatedly annoying. Fathom is the only one that requires us to log in as much as it does. Every time another app asks for a fresh login, we have had to log in to Fathom 20x or more. Recensione raccolta e ospitata su G2.com.

I use Fathom as a source of truth for meetings, eliminating inefficiencies and providing a simple way to verify details without relying on human memory. Recensione raccolta e ospitata su G2.com.

The pricing structure is frustrating. Costs rise quickly as you start adding more contacts which honestly feels like a tax on success, and its specially frustrating to have basic features that could be expected in the lower/basic pricing tiers up in the higher pricing tiers. I also found the landing page builder to be too simple, lacking in customization features. Recensione raccolta e ospitata su G2.com.

It's the solution we needed since we were missing a CRM tool that could maximize our Sales Department potential. Recensione raccolta e ospitata su G2.com.

Rendi facile registrare l'attività nella timeline in Gainsight. Prima dovevi cliccare manualmente per registrare ogni email inviata tramite Gmail/Outlook, il che penso sia un processo molto manuale. Anche un coinvolgimento occasionale da parte del nostro CSM non farebbe male. Recensione raccolta e ospitata su G2.com.

Gainsight Customer Success ci aiuta a gestire proattivamente le relazioni con i clienti fornendo visibilità sulle tendenze di utilizzo, i punteggi di salute e le metriche chiave di coinvolgimento. Ci consente di identificare precocemente gli account a rischio, semplificare l'onboarding e promuovere l'adozione del prodotto attraverso playbook automatizzati e contatti mirati. Di conseguenza, possiamo essere più strategici nelle nostre interazioni, migliorare la fidelizzazione e scalare efficacemente i nostri sforzi di successo del cliente. Come CSM che costruisce un flusso di lavoro completamente nuovo per un'esperienza digitale, è stato rivoluzionario. Recensione raccolta e ospitata su G2.com.

With so many products, channels, and configured relations, the platform requires a meaningful learning investment before your team is operating at full capacity. The initial setup, although manageable with the onboarding team's help, involved a significant learning curve around the platform's full range of capabilities, not the technical setup itself. Recensione raccolta e ospitata su G2.com.

Insider One unifies fragmented data, enhancing automation and enabling personalized customer engagement in real-time by consolidating data across mobile apps, CRM, and transaction databases. It supports dynamic audience segmentation and automates customer journeys to boost engagement and reduce churn. Recensione raccolta e ospitata su G2.com.

In my view, SurveyMonkey’s biggest drawback is the set of limitations that come with its free version. For example, you’re restricted to collecting only 25 responses per form. Although the core tools needed to create a form are available at no cost, more advanced capabilities—such as detailed analytics—aren’t included and require a purchase. Recensione raccolta e ospitata su G2.com.

SurveyMonkey primarily addresses a common challenge: people often have to make decisions—or, at times, simply take guesses—without having complete information. In many situations, gathering feedback is difficult. Whether in college or in a company setting, when we are developing a product, getting enough responses can be a real struggle. For instance, we were recently working on a research paper and needed responses from people. Similarly, while developing a doctor-consultation application, we again required user feedback. Recensione raccolta e ospitata su G2.com.

La reportistica automatizzata e la visualizzazione dei dati sono una svolta - hanno davvero semplificato il mio processo per monitorare le prestazioni e individuare le tendenze. Onestamente, ha fatto una grande differenza nel mio modo di lavorare, risparmiandomi un sacco di tempo e fatica. Ora, posso rapidamente avere un'idea di cosa funziona e cosa no, il che è incredibilmente prezioso. Recensione raccolta e ospitata su G2.com.

Iniziare è stato un po' complicato e, ad essere onesto, penso che l'integrazione con la mia piattaforma Atacarnet avrebbe potuto essere più fluida - non è sembrata molto senza soluzione di continuità, il che è stato un po' deludente. Recensione raccolta e ospitata su G2.com.

One thing I dislike about Agentforce sales is that the platform can feel overly complex, especially for new users. There are so many features, menus, and configuration options that it creates a steep learning curve and can slow adoption for teams that aren’t very technically experienced.

Another downside is pricing. The platform can become expensive as companies add more users, integrations, AI features, and customization. For small businesses, the overall cost can be difficult to justify.

I also think the AI capabilities are still evolving. Some users may feel the product is marketed more aggressively than its current maturity level. Recensione raccolta e ospitata su G2.com.

It solves problems related to manual CRM work, slow follow-ups, lead management, and repetitive sales tasks. In many organizations, sales teams spend too much time updating records, tracking customer interactions, assigning leads, and preparing reports instead of focusing on actual selling. Agentforce helps automate these processes using AI and workflow automation.

It also improves response time and decision-making by analyzing CRM data, prioritizing opportunities, and automatically suggesting next actions. Features like AI-driven lead routing, automated follow-ups, sales coaching, and customer interaction summaries reduce operational delays and improve productivity.

The biggest benefit is efficiency. Sales teams can focus more on customer relationships and closing deals instead of repetitive administrative work. Centralized CRM visibility and AI insights also make collaboration between teams easier and more organized. Recensione raccolta e ospitata su G2.com.

Niente. Tutto quello che posso dire è che scorebuddy fa le cose per noi. Ci aiuta a riassumere tutto e a raggiungere gli obiettivi. Recensione raccolta e ospitata su G2.com.

Penso che sia il modo di risolvere i problemi legati al nostro lavoro come supporto clienti. Ci aiuta a raggiungere chiamate di qualità e prestazioni di qualità. Questo ci aiuta anche a migliorare i nostri processi di assicurazione della qualità, migliorare le prestazioni degli agenti e, in ultima analisi, aumentare la soddisfazione del cliente. Recensione raccolta e ospitata su G2.com.

At times, I find that HubSpot Sales Hub could offer more flexibility to fully adapt to some specific workflow needs. That said, the team has been very open to feedback, and I appreciate their willingness to communicate and suggest alternative solutions when limitations come up. Recensione raccolta e ospitata su G2.com.

HubSpot Sales Hub helps streamline and standardise our workflows, which has a direct impact on efficiency across the team. It is very easy to set up and share workflows, so everyone is aligned on processes and expectations. This is especially valuable for onboarding, as new hires can quickly get up to speed and start contributing almost from day one without a steep learning curve. Recensione raccolta e ospitata su G2.com.

Although, powerful, a few things could be improved. The setup and customization can be pretty complex, so it often takes time (or a specialist) to get everything configured properly. The interface can also feel a bit heavy or cluttered at times, especially for new users who just want to move quickly. While the AI is helpful, it’s not always perfect—it sometimes suggests responses that need tweaking or doesn’t fully understand more nuanced issues. Reporting and dashboards are strong, but building exactly what you want can take effort. Overall, it’s very capable, but there’s definitely a learning curve and some room to make it more intuitive and plug-and-play. Recensione raccolta e ospitata su G2.com.

Agentforce Service centralizes customer support, reducing missed messages and duplicated work. AI and automation handle repetitive queries and route issues, speeding up responses and enhancing efficiency. This results in faster, consistent support, with agents focusing on complex issues and improving overall customer experience. Recensione raccolta e ospitata su G2.com.

We haven't explored features like custom calendars or AI responses because we want to keep things personalized for each customer's needs. Recensione raccolta e ospitata su G2.com.

Pipedrive helps us sort customers, determine their needs, and track their sales journey. It categorizes customers by price, product, and location, aiding in scheduling services and follow-ups. It allows us to store customer information and sort categories, which is crucial for tracking and future interactions. Recensione raccolta e ospitata su G2.com.

One downside of Gong is that it can feel a bit overwhelming at times. With so many insights, metrics, and notifications, it’s not always clear what to focus on first. The signal is there, but you have to work a bit to separate it from the noise. Recensione raccolta e ospitata su G2.com.

Gong solves the challenge of capturing and making sense of customer conversations at scale. Instead of relying on memory or manual notes, it automatically records, transcribes, and surfaces key insights from calls.

For me, that means I can stay fully present during conversations, then go back to review important moments, track commitments, and follow up more effectively. It also makes it easier to share context with teammates, align internally, and continuously improve how I communicate with customers. Overall, it helps me be more organized, data-driven, and consistent in how I manage relationships. Recensione raccolta e ospitata su G2.com.

The initial setup and onboarding can feel overwhelming, especially for smaller teams. The interface can also be a bit cluttered at times, making certain settings harder to find. Some features require more configuration than expected before they work smoothly, but once set up, the system performs well overall. Recensione raccolta e ospitata su G2.com.

We switched from Syncro because we needed a more flexible and cost-effective ticketing system. Zoho Desk has helped us better organize customer requests and centralize communication in one place. Compared to our previous system, we now have more control over workflows, ticket tracking, and automation, which has improved our response times and reduced the chances of tickets being missed. It also provides a lot more value for the cost, without paying for features we don’t need as a small business. Overall, it’s made our support process more structured and efficient. Recensione raccolta e ospitata su G2.com.

The main challenge we’ve faced hasn’t been with the platform itself, but with getting our stores into the habit of consistently closing the loop. It took time for teams to understand the process, build it into their routines, and feel confident navigating the system. Early on, that created some frustration simply because it was a new workflow and required a shift in behaviour at store level. It continues t be a challenge with some of our stores.

If anything, the notifications stores receive could be more urgent and clearer so that the loop gets closed in time. When stores are busy, messages that don’t stand out can easily be missed, which slows down the process. Stronger, more attention‑grabbing alerts would help reinforce the importance of responding quickly.

That said, it has been getting noticeably easier as our teams become more familiar with the platform. The support we’ve received from Resonate — particularly around onboarding stores, reinforcing best practices, and helping us streamline the process — has been excellent. With their guidance, what started as a learning curve is now becoming part of our normal rhythm, and stores are far more comfortable closing the loop consistently and on time. Recensione raccolta e ospitata su G2.com.

Resonate CX has helped us bridge a long‑standing gap between the feedback we were collecting and the insights we actually needed to improve the customer experience. Previously, we had plenty of comments coming in but no reliable way to understand the patterns behind them or identify which issues were having the biggest impact across our stores. Resonate has changed that completely. It gives us a clear view of what customers are experiencing, why it matters, and where we should focus our attention to lift performance.

One of the most valuable shifts has been the way it supports timely, meaningful follow‑up with customers. By centralising feedback and making the process more structured, our stores are now able to respond faster and more consistently, which has strengthened trust and improved the overall customer journey. That improvement has flowed through to our online presence as well — we’ve seen a genuine uplift in our Google rankings as customer sentiment improves and our responsiveness becomes more visible.

The platform has also helped us align the entire network around the same priorities. Instead of each store interpreting feedback in its own way, we now have a shared understanding of what customers are telling us and a clear path for acting on it. Combined with the ongoing support from Vereen and the Resonate team, we’ve been able to embed these practices in a way that’s sustainable and genuinely beneficial for both our customers and our business. Recensione raccolta e ospitata su G2.com.

I have raised it earlier as well with Zendesk support, that their Zendesk Talk feature needs improvement in a few areas to help managers have better visibility. In my opinion Zendesk Talk feature lacks to offer below- It does not show for how long an agent is sitting idle with no calls, Improper calls distribution, as sometimes a few agents get comparatively more calls with no reason provided, No real time monitoring is available for Zendesk Talk agents logged in. Recensione raccolta e ospitata su G2.com.

I use Zendesk to centralize customer queries from multiple marketplaces, making the process smooth and efficient. Its generative AI and Explore features help answer queries without live agents and customize dashboards, saving me hours and improving customer service. Recensione raccolta e ospitata su G2.com.

Il problema principale era la discrepanza tra ciò che è stato presentato durante il processo di vendita e come la piattaforma effettivamente funziona nella pratica.

L'integrazione con GoHighLevel era un requisito fondamentale per noi ed è stata descritta come fattibile tramite Zapier, tuttavia, in realtà, questa era limitata a un semplice trigger e non supportava un flusso di lavoro utilizzabile.

Inoltre, l'esecuzione delle campagne non era in linea con il comportamento configurato. Le campagne impostate per funzionare a volumi e frequenze specifiche erano significativamente limitate nella pratica. Ad esempio, le campagne email configurate per funzionare continuamente producevano solo una frazione del risultato atteso, e l'attività su LinkedIn impostata per un'attività giornaliera era ridotta a livelli di esecuzione minimi.

Questo rendeva molto difficile generare risultati su larga scala, indipendentemente dalla configurazione.

Abbiamo anche riscontrato un problema relativo alla comunicazione di account e fatturazione condivisa tra i clienti, il che ha sollevato preoccupazioni riguardo alla separazione degli account e ai controlli interni. Recensione raccolta e ospitata su G2.com.

La piattaforma mira a risolvere la generazione di lead in uscita attraverso l'automazione su più canali. In teoria, dovrebbe ridurre lo sforzo manuale e consentire alle campagne di funzionare su larga scala.

Tuttavia, nella nostra esperienza, le limitazioni nell'esecuzione e nell'integrazione hanno impedito di fornire quei benefici in modo pratico. Recensione raccolta e ospitata su G2.com.

Sometimes the calling doesn't work. It drops calls. I get too many unnecessary notifications from appointment. I don’t like that it creates new opportunities when I book decision meetings and second meetings, I would prefer if it would just foster the original booking opportunity. Recensione raccolta e ospitata su G2.com.

I use Close to stay organized by tracking meetings and leads. The follow-up prompts for emails, texts, and calls are very useful. I can easily create tasks and appreciate the old version of the opportunities list for clarity. Recensione raccolta e ospitata su G2.com.

I keep running into a glitch when I use the parallel dialer at a speed setting of five. It causes problems when trying to dial five prospects at once, which disrupts the workflow and makes the experience less smooth. Because of this, it doesn’t feel like it can compete effectively with other tools like NUCs or Orem. Recensione raccolta e ospitata su G2.com.

I use Apollo.io mainly for its dialer and reliable data accuracy, which helps me connect with prospects smoothly. It also automates LinkedIn and email tasks, bringing key lead-generation tools into one place. Having access to verified contact information makes it easier to build stronger business connections while saving me time. Recensione raccolta e ospitata su G2.com.