Compare Freshsales and Zoho CRM 
At a Glance
Market Segments
Small-Business (68.0% of reviews)
Small-Business (61.6% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Free
Freshsales
Star Rating
(1,224)4.5 out of 5
Market Segments
Small-Business (68.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plansZoho CRM
Star Rating
(2,894)4.1 out of 5
Market Segments
Small-Business (61.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho CRM excels in providing a comprehensive suite of features at a competitive price, making it a strong choice for small businesses looking for affordability without sacrificing functionality. Users appreciate its ability to combine sales automation, analytics, and multichannel engagement, which supports business growth effectively.
- Users say Freshsales stands out for its user-friendly interface, making it particularly appealing for beginners. Reviewers highlight how easy it is to learn and use, with features like lead scoring and automation that enhance sales productivity, allowing teams to manage their sales funnels efficiently.
- According to verified reviews, Zoho CRM offers a more extensive range of integrations with other software, which users find beneficial for seamless operations. Many users commend the platform's navigation and the ease of integrating various tools, enhancing their overall experience.
- Reviewers mention that Freshsales provides excellent customization options, allowing users to tailor the CRM to their specific workflows. This flexibility is particularly valued by users who need to create personalized filters to manage leads effectively, ensuring they can focus on the most relevant opportunities.
- G2 reviewers highlight that while Zoho CRM has a slightly lower ease of use rating compared to Freshsales, it compensates with a broader feature set that supports complex sales processes. Users note that the platform's scalability is a significant advantage for growing businesses.
- Users report that Freshsales shines in its customer support, with many praising the quality and responsiveness of assistance provided. This aspect is crucial for teams that rely on timely help to resolve issues and maintain productivity, giving Freshsales an edge in user satisfaction in this area.
Pricing
Entry-Level Pricing
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Freshsales
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
8.7
1,040
8.4
2,460
Ease of Use
9.0
1,053
8.3
2,479
Ease of Setup
8.8
560
8.0
1,250
Ease of Admin
8.9
535
8.0
1,019
Quality of Support
8.8
1,010
7.6
2,253
Has the product been a good partner in doing business?
9.0
529
8.0
995
Product Direction (% positive)
9.3
1,034
8.0
2,395
Features by Category
Sales Force Automation
8.9
718
|
Verified
8.5
1647
|
Verified
8.3
417
8.3
876
|
Verified
8.8
707
|
Verified
8.2
1566
|
Verified
8.5
706
|
Verified
8.2
1632
|
Verified
8.3
507
|
Verified
7.8
1186
|
Verified
8.6
336
|
Verified
8.4
671
|
Verified
8.2
482
|
Verified
7.9
1217
|
Verified
8.1
468
8.0
1209
|
Verified
8.4
510
|
Verified
8.2
1323
|
Verified
Marketing Automation
8.5
549
8.0
1343
|
Verified
8.5
522
7.9
1304
|
Verified
8.9
628
8.4
1538
|
Verified
7.9
114
7.9
1126
|
Verified
Customer Support
8.5
534
8.0
1201
|
Verified
8.6
542
7.9
1204
|
Verified
8.6
548
7.9
1236
|
Verified
8.2
458
7.8
1068
|
Verified
8.4
478
8.0
1113
|
Verified
Reporting & Analytics
8.4
630
|
Verified
8.2
1510
|
Verified
8.6
665
|
Verified
8.2
1559
|
Verified
8.3
508
|
Verified
8.1
1055
|
Verified
Mobile & Social
Feature Not Available
8.1
1082
|
Verified
8.1
208
|
Verified
8.0
1091
|
Verified
8.3
331
|
Verified
8.0
1201
|
Verified
Platform
8.4
404
|
Verified
8.1
865
|
Verified
8.5
394
|
Verified
8.1
838
|
Verified
8.7
414
|
Verified
8.4
857
|
Verified
8.3
314
|
Verified
8.1
647
|
Verified
7.7
258
7.8
547
|
Verified
8.0
301
|
Verified
8.1
718
|
Verified
8.8
408
|
Verified
8.4
845
|
Verified
8.0
285
|
Verified
8.1
661
|
Verified
Integration
8.4
375
|
Verified
8.3
651
|
Verified
8.3
331
|
Verified
8.1
640
|
Verified
7.9
297
|
Verified
8.0
600
|
Verified
Generative AI
7.6
84
8.2
180
Agentic AI - CRM
Not enough data
8.0
65
Not enough data
8.3
63
Not enough data
8.1
66
Not enough data
8.0
65
Not enough data
8.3
64
Not enough data
8.3
64
Not enough data
8.3
64
Email Marketing
9.3
12
Not enough data
9.2
11
Not enough data
8.1
9
Not enough data
8.8
11
Not enough data
Online Marketing
9.0
8
Not enough data
8.5
8
Not enough data
8.1
12
Not enough data
9.4
9
Not enough data
Not enough data
Not enough data
Lead Management
8.9
9
Not enough data
8.5
8
Not enough data
8.7
10
Not enough data
8.5
9
Not enough data
8.9
9
Not enough data
8.9
11
Not enough data
9.2
10
Not enough data
8.7
9
Not enough data
Campaign Management
9.2
6
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Reporting & Analytics
8.7
10
Not enough data
8.5
11
Not enough data
8.6
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
5
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.6
7
Not enough data
8.3
6
Not enough data
9.0
5
Not enough data
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
60
Not enough data
8.3
56
Not enough data
8.4
61
Pricing
Not enough data
8.1
63
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Quoting
Not enough data
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Admin
Not enough data
8.2
90
Not enough data
7.7
84
Not enough data
8.3
87
Not enough data
8.3
84
Channels
Not enough data
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Platform
Not enough data
8.4
90
Not enough data
8.2
86
Not enough data
8.0
78
Not enough data
8.5
89
Not enough data
8.4
91
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Competition
Not enough data
8.7
58
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.5
53
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
7.9
18
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
61
|
Verified
Not enough data
8.8
59
Not enough data
8.7
45
Platform
Not enough data
8.8
65
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.8
58
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
8.8
63
|
Verified
Employee Features
Not enough data
8.9
66
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
8.8
68
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.1
19
8.4
72
8.3
19
8.8
73
8.6
20
8.8
73
8.7
18
8.8
73
Organization
8.6
20
8.6
74
8.9
19
8.4
73
7.9
19
8.6
73
Performance Analysis
7.9
17
Feature Not Available
8.3
23
8.6
75
Sales Analysis
7.8
20
8.4
69
8.8
21
8.4
73
Generative AI
8.3
12
8.3
27
7.9
13
8.1
27
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
9.0
236
|
Verified
8.7
161
8.9
244
|
Verified
8.8
157
8.4
182
|
Verified
8.3
146
8.7
182
|
Verified
8.2
142
8.9
219
|
Verified
8.9
155
8.7
69
8.8
153
8.8
64
8.5
148
Repeatability and Reportability
8.9
206
|
Verified
8.4
145
8.9
222
|
Verified
8.6
150
8.9
220
|
Verified
8.6
143
8.7
186
|
Verified
8.2
139
7.6
57
7.9
121
AI and Automation
8.4
66
8.3
147
8.2
69
8.5
146
8.3
62
8.3
140
7.9
63
8.1
134
7.7
59
7.8
126
Generative AI
8.2
28
7.5
69
Agentic AI - Sales Engagement
Not enough data
7.9
28
Not enough data
7.8
26
Not enough data
8.0
27
Not enough data
7.9
26
Not enough data
7.7
27
Not enough data
8.0
27
Not enough data
8.1
26
Customer Requirements
Not enough data
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Contracts
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Revenue
Not enough data
8.5
53
Not enough data
8.5
51
Not enough data
8.4
48
Platform Basics
Not enough data
8.4
98
Not enough data
8.6
93
Not enough data
8.6
97
Not enough data
8.4
89
Not enough data
8.9
57
Agentic AI - Customer Journey Mapping
Not enough data
7.1
12
Content
Not enough data
8.9
79
Not enough data
8.6
76
Not enough data
8.5
76
Not enough data
8.7
77
Not enough data
8.6
74
Collaboration
Not enough data
8.8
76
Not enough data
8.5
78
Not enough data
9.0
80
Not enough data
9.0
83
Not enough data
8.7
78
Not enough data
8.7
75
Lead Monitoring
Not enough data
9.0
42
Not enough data
8.9
42
Not enough data
8.7
42
Agentic AI - Lead Capture
Not enough data
7.2
27
Not enough data
7.2
27
Data Capture
Not enough data
8.3
42
Not enough data
8.5
42
Not enough data
8.1
42
Not enough data
8.3
42
Analytics
Not enough data
9.1
42
Not enough data
8.8
42
Customization
Not enough data
8.7
41
Not enough data
8.6
41
Not enough data
8.7
42
Not enough data
8.7
42
Customization
9.1
17
Not enough data
8.3
16
Not enough data
8.2
14
Not enough data
8.3
15
Not enough data
Additional Functionality
8.4
15
Not enough data
8.2
12
Not enough data
8.4
15
Not enough data
8.5
11
Not enough data
8.3
13
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
6.4
12
Not enough data
6.7
13
Not enough data
6.7
12
Not enough data
6.8
12
Attribution
8.8
50
8.5
21
9.0
51
8.6
22
8.6
50
8.0
21
Discovery
8.9
51
8.6
22
8.5
53
8.3
21
8.7
50
8.3
22
Management
8.7
49
8.4
22
9.0
51
8.4
22
Platform
8.5
49
8.4
22
8.7
51
8.3
21
Agentic AI - Sales Performance Management
Not enough data
7.9
21
Not enough data
8.1
20
Not enough data
7.9
21
Incentives
8.5
28
8.2
154
|
Verified
8.6
29
8.4
161
|
Verified
7.9
28
8.0
153
|
Verified
8.3
30
8.4
162
|
Verified
Personalization
8.8
32
8.5
178
|
Verified
8.6
33
8.6
179
|
Verified
8.6
34
8.6
185
|
Verified
8.4
31
8.4
172
|
Verified
Administrative
8.5
32
8.5
170
|
Verified
8.4
29
8.5
174
|
Verified
8.4
28
8.4
162
Agentic AI - Email Tracking
Not enough data
7.7
30
Not enough data
7.5
29
Not enough data
7.6
30
Not enough data
7.0
29
Not enough data
7.0
30
Not enough data
7.4
30
Not enough data
7.6
29
Analytics
8.8
224
8.3
139
8.8
217
8.3
144
8.2
50
8.4
145
Customizations
9.0
234
8.7
149
9.2
239
8.8
146
8.9
246
8.8
147
8.6
220
8.7
143
8.9
241
8.6
148
Generative AI
7.7
32
7.6
59
Agentic AI - Sales Analytics
Not enough data
7.5
29
Not enough data
7.5
29
Not enough data
7.1
29
Not enough data
7.4
29
Not enough data
7.5
29
Data Sourcing
8.1
84
8.3
145
8.4
84
8.4
149
8.2
78
8.3
142
8.4
89
8.6
156
8.3
84
8.5
147
Predictive Analytics
8.1
85
8.5
147
8.2
83
8.3
139
8.0
78
8.0
124
7.6
80
8.2
130
Sales Management
8.4
89
8.5
154
7.8
79
8.3
131
8.3
84
8.5
145
8.7
89
8.8
152
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
8.8
137
Not enough data
8.8
120
Not enough data
8.7
130
Not enough data
9.1
146
Not enough data
Not enough data
Not enough data
Contacts
9.0
151
Not enough data
9.0
137
Not enough data
9.0
143
Not enough data
Insights
9.1
165
Not enough data
9.1
142
Not enough data
8.9
123
Not enough data
9.0
145
Not enough data
9.0
141
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshsales and Zoho CRM are categorized as Sales Engagement, AI Sales Assistant, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, and CRM
Unique Categories
Freshsales is categorized as Online Form Builder, Outbound Call Tracking, Visitor Identification, and Marketing Automation
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Gamification, CPQ, Lead Capture, Sales Enablement, and Insurance CRM
Reviews
Reviewers' Company Size
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.7%
Computer Software
13.7%
Marketing and Advertising
7.9%
Financial Services
4.1%
Internet
3.6%
Other
53.9%
Information Technology and Services
16.0%
Computer Software
9.9%
Marketing and Advertising
8.8%
Financial Services
3.6%
Real Estate
3.5%
Other
58.2%
Alternatives
Discussions
What is Freshsales used for?
2 Comments
BP
It's used for a number of things from lead generation to managing client accounts. It's a great tool to keep everything under 1 umbrella that is accessible...Read more
What are the three benefits of CRM?
2 Comments
BP
1. Creating sequences/pipelines to contact leads quicker and stay in communication with them easier
2. Allowing the sales team to easily access the...Read more
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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