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Compare Slack and Tidio 
Featured Products
At a Glance
Market Segments
Small-Business (41.2% of reviews)
Small-Business (90.7% of reviews)
Entry-Level Pricing
$0.00
Free Per Month
Slack
Star Rating
(38,145)4.5 out of 5
Market Segments
Small-Business (41.2% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansTidio
Star Rating
(1,876)4.6 out of 5
Market Segments
Small-Business (90.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSlack vs Tidio
When assessing the two solutions, reviewers found Tidio easier to use and administer. Reviewers also felt that Tidio was easier to do business with overall. However reviewers felt that the products are equally easy to set up.
- Reviewers felt that Slack meets the needs of their business better than Tidio.
- When comparing quality of ongoing product support, reviewers felt that Tidio is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Tidio over Slack.
Pricing
Entry-Level Pricing
Slack
Free
$0.00
For teams wanting to try out Slack for an unlimited period of time
- Searchable message archives, up to 10k of your team’s most recent messages
- 10 apps or service integrations
- Native apps for iOS, Android, Mac & Windows Desktop
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Slack
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
9.2
31,131
9.1
1,310
Ease of Use
9.2
32,062
9.3
1,328
Ease of Setup
9.2
8,441
9.2
1,068
Ease of Admin
8.9
5,052
9.2
953
Quality of Support
8.8
21,661
9.2
1,142
Has the product been a good partner in doing business?
9.0
4,532
9.2
903
Product Direction (% positive)
8.7
30,437
9.2
1,177
Features by Category
Ticket and Case Management
Not enough data
8.6
84
Not enough data
8.4
82
Not enough data
8.5
88
Not enough data
8.7
90
Not enough data
8.0
72
Not enough data
8.6
81
Not enough data
8.3
76
Not enough data
8.4
76
Generative AI
Not enough data
7.3
45
Not enough data
6.9
43
Agentic AI - Help Desk
Not enough data
7.0
14
Not enough data
7.1
14
Not enough data
7.0
14
Communication Channels
Not enough data
8.7
81
Not enough data
8.7
79
Not enough data
9.3
88
Not enough data
8.1
74
Not enough data
7.3
69
Platform
Not enough data
8.9
104
Not enough data
8.9
717
|
Verified
Not enough data
9.0
108
Not enough data
8.7
109
Not enough data
8.1
94
Not enough data
8.8
106
Core Conversational Capabilities - AI Chatbots
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
8.7
5
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
7.9
102
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
102
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
100
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.5
86
Not enough data
8.3
88
Not enough data
9.2
86
Not enough data
8.8
85
Channels
Not enough data
8.2
83
Not enough data
9.0
84
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Customers
Not enough data
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
82
Not enough data
8.8
82
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
Business Instant Messaging
9.1
13912
Not enough data
9.0
14457
Not enough data
8.6
13762
Not enough data
Business Instant Messaging
8.5
10214
Not enough data
8.1
9545
Not enough data
Business Instant Messaging
9.1
13646
Not enough data
9.2
13274
Not enough data
9.0
11798
Not enough data
Generative AI - Business Instant Messaging
7.5
1498
Not enough data
AI - Business Instant Messaging
7.5
1485
Not enough data
7.9
1487
Not enough data
7.4
1466
Not enough data
7.4
1469
Not enough data
Agentic AI - Business Instant Messaging
7.7
894
Not enough data
7.7
883
Not enough data
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Setup
9.1
688
Not enough data
8.9
678
Not enough data
8.7
662
Not enough data
8.9
695
Not enough data
Management
9.0
670
Not enough data
8.7
655
Not enough data
8.9
669
Not enough data
Generative AI
7.8
574
Not enough data
Agentic AI - Workflow Management
7.8
290
Not enough data
8.0
286
Not enough data
8.2
294
Not enough data
8.0
291
Not enough data
8.0
291
Not enough data
7.9
291
Not enough data
8.1
291
Not enough data
Channels
Not enough data
8.1
56
Not enough data
8.1
55
Not enough data
Feature Not Available
Design
Not enough data
8.4
54
Not enough data
7.6
55
Not enough data
8.0
55
Not enough data
8.2
54
Not enough data
8.3
54
Generative AI
Not enough data
7.7
36
Not enough data
7.7
35
Account Options
9.2
286
Not enough data
8.4
280
Not enough data
8.7
275
Not enough data
8.7
279
Not enough data
8.9
285
Not enough data
8.9
282
Not enough data
Q&A Tools
9.1
286
Not enough data
9.1
282
Not enough data
9.1
288
Not enough data
8.7
275
Not enough data
9.1
281
Not enough data
8.9
278
Not enough data
8.6
271
Not enough data
8.9
274
Not enough data
8.5
271
Not enough data
Knowledge Pages
8.5
343
Not enough data
8.3
343
Not enough data
8.1
334
Not enough data
8.1
331
Not enough data
7.9
326
Not enough data
8.4
330
Not enough data
Knowledge Dissemination
8.2
322
Not enough data
8.8
329
Not enough data
9.0
333
Not enough data
8.9
332
Not enough data
8.4
329
Not enough data
8.2
318
Not enough data
8.7
333
Not enough data
8.6
321
Not enough data
8.6
316
Not enough data
Agentic AI - Knowledge Base
7.9
197
Not enough data
8.0
199
Not enough data
7.8
197
Not enough data
Login Options
9.1
765
Not enough data
8.5
742
Not enough data
Productivity
8.0
726
Not enough data
8.3
732
Not enough data
8.6
737
Not enough data
7.9
711
Not enough data
7.9
708
Not enough data
Customization
8.6
731
Not enough data
9.0
745
Not enough data
8.7
716
Not enough data
Agentic AI - Unified Workspaces
7.5
409
Not enough data
7.6
406
Not enough data
Compatibility
9.0
93
Not enough data
9.1
98
Not enough data
9.0
91
Not enough data
Agentic AI - Enterprise Search Software
8.6
62
Not enough data
8.5
58
Not enough data
9.0
60
Not enough data
8.7
60
Not enough data
8.7
60
Not enough data
8.8
58
Not enough data
Search Queries
8.8
92
Not enough data
9.2
92
Not enough data
8.8
90
Not enough data
9.1
92
Not enough data
9.0
90
Not enough data
AI powered search - Enterprise Search Software
9.2
24
Not enough data
9.2
25
Not enough data
9.0
24
Not enough data
Functionality
8.9
91
Not enough data
9.0
90
Not enough data
9.1
95
Not enough data
Compatibility - Enterprise Search Software
9.4
28
Not enough data
9.4
26
Not enough data
9.2
26
Not enough data
Functionality - Enterprise Search Software
9.3
27
Not enough data
9.3
26
Not enough data
9.5
28
Not enough data
Search Queries - Enterprise Search Software
9.4
26
Not enough data
9.3
24
Not enough data
9.2
27
Not enough data
9.4
27
Not enough data
Automation
8.8
1221
Not enough data
8.8
1177
Not enough data
8.5
1156
Not enough data
Administration
8.8
1178
Not enough data
8.6
1135
Not enough data
9.4
1224
Not enough data
Project management
8.7
1158
Not enough data
8.5
1122
Not enough data
8.6
1142
Not enough data
8.5
1126
Not enough data
8.6
1126
Not enough data
8.3
1096
Not enough data
8.3
1123
Not enough data
Workload
8.4
1085
Not enough data
8.8
1135
Not enough data
8.6
1090
Not enough data
8.5
1082
Not enough data
Communication & Collaboration
9.3
1413
Not enough data
9.0
1204
Not enough data
9.3
1284
Not enough data
Cost Management
8.1
1072
Not enough data
8.2
1073
Not enough data
8.1
1065
Not enough data
Integration
8.6
1110
Not enough data
8.4
1071
Not enough data
8.4
1063
Not enough data
Generative AI
7.5
1018
Not enough data
7.7
1013
Not enough data
Agentic AI - Work Management
7.7
521
Not enough data
7.8
514
Not enough data
8.1
518
Not enough data
7.8
516
Not enough data
Communication
9.4
1183
Not enough data
9.3
1177
Not enough data
8.9
1055
Not enough data
8.9
1044
Not enough data
9.1
1048
Not enough data
Content & Documents
9.1
1099
Not enough data
8.9
1044
Not enough data
8.7
1063
Not enough data
8.1
1007
Not enough data
Controls
8.3
992
Not enough data
8.1
987
Not enough data
8.7
998
Not enough data
8.4
1002
Not enough data
8.2
972
Not enough data
Project Management
8.4
997
Not enough data
8.3
977
Not enough data
8.5
995
Not enough data
8.7
987
Not enough data
Remote Collaboration
9.0
1004
Not enough data
8.7
973
Not enough data
9.0
991
Not enough data
7.8
962
Not enough data
Generative AI
7.3
929
Not enough data
7.4
925
Not enough data
Agentic AI - Project Collaboration
7.5
440
Not enough data
7.7
442
Not enough data
Responses
Not enough data
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
Not enough data
8.7
497
Not enough data
8.8
487
Not enough data
8.8
488
Not enough data
8.7
470
Not enough data
8.7
427
Platform
Not enough data
9.3
508
Not enough data
8.8
457
Not enough data
8.7
456
Not enough data
8.6
456
Not enough data
8.3
352
Not enough data
8.7
405
Not enough data
8.9
467
Generative AI
Not enough data
8.0
128
Not enough data
8.1
125
Conversational Platform
Not enough data
8.4
124
Not enough data
8.1
117
Not enough data
8.1
118
Not enough data
8.4
120
Support Automation
Not enough data
8.4
113
Not enough data
8.3
110
Not enough data
8.5
110
Not enough data
8.4
116
Generative AI
Not enough data
8.1
70
Not enough data
8.1
69
Customer Support
Not enough data
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Automation
Not enough data
8.2
22
Not enough data
8.1
20
Not enough data
8.3
20
Artificial Intelligence
Not enough data
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Generative AI
Not enough data
7.8
83
Not enough data
7.4
79
Not enough data
7.2
80
Communication
Not enough data
9.3
752
|
Verified
Not enough data
9.1
756
|
Verified
Not enough data
8.5
542
Not enough data
9.1
652
|
Verified
Not enough data
8.5
484
|
Verified
Internal Use
Not enough data
8.9
717
|
Verified
Not enough data
9.0
618
|
Verified
Not enough data
8.8
612
|
Verified
Not enough data
8.6
586
|
Verified
Not enough data
8.8
569
|
Verified
Not enough data
8.7
596
|
Verified
Generative AI
Not enough data
8.1
54
Self-Service Experience
Not enough data
8.7
92
Not enough data
8.8
82
Not enough data
8.6
27
Not enough data
8.8
88
Not enough data
8.9
89
Self-Service Platform
Not enough data
8.7
91
Not enough data
9.0
95
Not enough data
8.8
89
Not enough data
8.8
91
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
26
Not enough data
7.9(won by default)
26
Process
Not enough data
8.2(won by default)
48
Not enough data
8.6(won by default)
50
Not enough data
8.4(won by default)
45
Channels
Not enough data
8.9(won by default)
51
Not enough data
8.9(won by default)
52
Not enough data
9.4(won by default)
53
Not enough data
8.2(won by default)
45
Not enough data
8.7(won by default)
45
Insight
Not enough data
8.6(won by default)
44
Not enough data
8.4(won by default)
48
Not enough data
9.1(won by default)
53
Not enough data
9.3(won by default)
43
Generative AI
Not enough data
5.2
7
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Agentic AI - Audio Conferencing
7.5
282
Not enough data
7.6
282
Not enough data
Action Item Detection - AI Note-taking Software
9.3
19
Not enough data
9.5
19
Not enough data
Automatic Transcription - AI Note-taking Software
9.7
20
Not enough data
Collaboration & Sharing - AI Note-taking Software
9.6
19
Not enough data
Language & Accent Support - AI Note-taking Software
9.5
20
Not enough data
Multi-Platform Integration - AI Note-taking Software
9.3
20
Not enough data
Privacy & Security Controls - AI Note-taking Software
9.3
21
Not enough data
Searchable Note Archives - AI Note-taking Software
9.2
18
Not enough data
Speaker Identification - AI Note-taking Software
9.4
20
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.6
45
Not enough data
8.1
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.5
43
Not enough data
8.5
42
Not enough data
8.7
43
Not enough data
8.6
44
Automation
Not enough data
8.6
47
Not enough data
8.6
44
Not enough data
8.4
45
Autonomy
Not enough data
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Slack and Tidio share no categories
Unique Categories
Tidio is categorized as Conversational Support, AI Agents For Business Operations, AI Customer Support Agents, AI Chatbots, Chatbots, Live Chat, Help Desk, Conversational Marketing, E-Commerce Tools, Customer Service Automation, Digital Customer Service Platforms, Customer Self-Service, Social Customer Service, Customer Communications Management, Digital Adoption Platform, and Shared Inbox
Reviews
Reviewers' Company Size
Slack
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
15.3%
Information Technology and Services
13.1%
Marketing and Advertising
8.7%
Internet
4.7%
Education Management
3.3%
Other
54.9%
Retail
8.3%
Marketing and Advertising
7.2%
Computer Software
5.6%
Information Technology and Services
5.2%
Health, Wellness and Fitness
4.0%
Other
69.7%
Alternatives
Discussions
How do I delete a channel in slack?
47 Comments
CH
Since this has already been answered, my $0.02 is that you should always archive channels rather than delete them for posterity and/or auditing purposes.Read more
What does slack software do?
28 Comments
RR
Slack is messaging and communication platform which allow an individual for video and audio calls and many more.Read more
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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