# What is Tidio?

What is Tidio?

##### Post Metadata
- Posted at: about 4 years ago
- Author title: Pinned by G2 as a common question



## Comments
### Comment 1

Tidio is an AI customer service platform for SMB. It combines live chat, help desk/ticketing, chatbot automation, lead generation tools, and Lyro, its AI support agent.

Tidio is a popular choice among ecommerce stores, especially given its strong proactive features like product recommendations, WISMO handling, and strong native integration with Shopify.

Lyro, the AI customer service agent, averages a 72% resolution rate across all companies using it. This is possible thanks to its proactive features, knowledge of the shop catalog, and quick responses.

##### Comment Metadata
- Posted at: 2 days ago
- Author title: marketer



### Comment 2

Tidio is a chatbot, that you can setup to interact with visitors on your website(s). You can also use it to collect contact information when unavailable along with sending visitors to a live chat and so much more.

##### Comment Metadata
- Posted at: about 4 years ago
- Author title: Visual Communicator at Lateral Insight



### Comment 3

It's a live chat and communication software for businesses to connect with customers

##### Comment Metadata
- Posted at: about 4 years ago
- Author title: Web Designer



### Comment 4

Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer questions typed into the message box! 

##### Comment Metadata
- Posted at: about 4 years ago
- Author title: Marketing and Sales Specialist




## Related Product
[Tidio](https://www.g2.com/products/tidio/reviews)

## Related Category
[Help Desk](https://www.g2.com/categories/help-desk)

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