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At a Glance
Market Segments
Small-Business (62.3% of reviews)
Mid-Market (43.1% of reviews)
Entry-Level Pricing
$0.00 5 Users Per Month
$0.00
Help Scout
Star Rating
(417)4.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansWrike
Star Rating
(4,480)4.2 out of 5
Market Segments
Mid-Market (43.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansHelp Scout vs Wrike
When assessing the two solutions, reviewers found Help Scout easier to use, set up, and administer. Reviewers also preferred doing business with Help Scout overall.
- Reviewers felt that Help Scout meets the needs of their business better than Wrike.
- When comparing quality of ongoing product support, reviewers felt that Help Scout is the preferred option.
- When assessing product direction, Help Scout and Wrike received similar ratings from our reviewers.
Pricing
Entry-Level Pricing
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
Wrike
Free
$0.00
A simple, shared task list for small teams.
- Web, desktop, and mobile apps
- Project & task management
- Board view
Free Trial
Help Scout
Free Trial is available
Wrike
Free Trial is available
Ratings
Meets Requirements
8.7
315
8.5
3,660
Ease of Use
9.2
319
7.9
3,698
Ease of Setup
9.2
163
7.8
1,598
Ease of Admin
9.1
163
8.3
1,277
Quality of Support
9.1
289
8.5
2,895
Has the product been a good partner in doing business?
9.1
156
8.5
1,222
Product Direction (% positive)
8.2
303
8.2
3,496
Features by Category
Ticket and Case Management
9.2
175
|
Verified
Not enough data
9.2
174
|
Verified
Not enough data
8.6
188
|
Verified
Not enough data
8.6
164
Not enough data
Feature Not Available
Not enough data
8.7
176
|
Verified
Not enough data
8.9
175
|
Verified
Not enough data
8.2
99
Not enough data
Generative AI
5.2
7
Not enough data
6.1
6
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
Not enough data
9.2
166
|
Verified
Not enough data
7.7
101
|
Verified
Not enough data
7.7
61
Not enough data
6.8
28
|
Verified
Not enough data
Platform
7.5
39
Not enough data
7.7
90
|
Verified
Not enough data
8.6
104
|
Verified
Not enough data
8.5
78
|
Verified
Not enough data
8.1
144
|
Verified
Not enough data
8.2
151
|
Verified
Not enough data
Tasks
Not enough data
8.9
1566
|
Verified
Not enough data
8.8
1587
|
Verified
Not enough data
8.4
1540
|
Verified
Not enough data
8.5
1517
|
Verified
Not enough data
8.1
1445
|
Verified
Not enough data
7.7
1304
|
Verified
Not enough data
8.1
1438
|
Verified
Not enough data
8.2
1385
|
Verified
Projects
Not enough data
8.5
1404
|
Verified
Not enough data
8.2
1304
|
Verified
Not enough data
8.0
1276
|
Verified
Not enough data
8.0
1322
|
Verified
Not enough data
8.2
1356
|
Verified
Not enough data
7.5
1007
|
Verified
Not enough data
7.6
608
Not enough data
8.1
1282
|
Verified
Not enough data
7.7
1071
|
Verified
Not enough data
7.7
1035
|
Verified
Not enough data
7.8
1040
|
Verified
Resource Management
Not enough data
7.8
1079
|
Verified
Not enough data
7.8
1131
|
Verified
Not enough data
8.2
1215
|
Verified
Project Monitoring
Not enough data
7.7
1023
|
Verified
Not enough data
7.9
1093
|
Verified
Not enough data
8.3
1336
|
Verified
Generative AI
Not enough data
6.8
168
Not enough data
6.2
443
Agentic AI - Project Management
Not enough data
7.4
9
Not enough data
7.8
9
Not enough data
8.1
8
Not enough data
8.0
9
Not enough data
8.1
9
Not enough data
8.1
9
Not enough data
7.8
9
Portfolio Management
Not enough data
7.8
39
Not enough data
8.0
40
Not enough data
8.0
39
Not enough data
7.7
40
Project Management
Not enough data
8.2
42
Not enough data
8.4
41
Not enough data
7.9
39
Resource Management
Not enough data
8.0
40
Not enough data
8.2
39
Not enough data
8.1
36
Data & Analytics
Not enough data
7.5
37
Not enough data
7.5
39
Not enough data
7.6
37
Not enough data
7.5
36
Strategy - Project and Portfolio Management
Not enough data
7.2
29
Not enough data
7.7
32
Not enough data
7.7
32
Not enough data
7.6
30
Not enough data
7.6
31
Not enough data
7.5
31
Not enough data
7.2
31
Not enough data
7.6
31
Not enough data
7.5
31
Not enough data
7.7
32
Setup
Not enough data
8.3
764
Not enough data
8.3
781
Not enough data
8.0
766
Not enough data
8.2
841
Management
Not enough data
8.3
750
Not enough data
8.0
629
Not enough data
7.8
594
Generative AI
Not enough data
6.3
277
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.7
10
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
Design
7.7
8
Not enough data
8.8
7
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
9.3
10
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Bug Reporting
Not enough data
8.4
148
Not enough data
8.2
143
Not enough data
8.4
151
Bug Monitoring
Not enough data
8.1
141
Not enough data
8.3
142
Not enough data
8.4
143
Agentic AI - Bug Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.6
89
Not enough data
8.0
87
Not enough data
8.0
86
Not enough data
7.8
88
Goal Creation
Not enough data
8.0
88
Not enough data
8.0
88
Not enough data
7.1
81
Not enough data
8.3
85
Agentic AI - Objectives and Key Results (OKR)
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
Not enough data
8.9
170
Not enough data
8.7
171
Not enough data
8.5
168
Agentic AI - Kanban Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Kanban Boards
Not enough data
8.5
168
Not enough data
8.5
169
Not enough data
8.6
167
Planning
Not enough data
8.6
167
Not enough data
8.1
169
Not enough data
7.9
168
Platform Basics
Not enough data
8.2
352
Not enough data
8.4
387
Not enough data
8.3
376
Not enough data
7.4
279
Not enough data
8.5
355
Not enough data
8.3
383
Content Planning
Not enough data
8.4
386
Not enough data
8.9
398
Not enough data
Feature Not Available
Marketing Campaign Performance
Not enough data
7.4
262
Not enough data
8.2
317
Agentic AI - Marketing Calendar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Other Features
Not enough data
7.7
313
Not enough data
7.7
305
Task Creation
Not enough data
8.8
1270
Not enough data
8.8
1283
Not enough data
8.3
1197
Not enough data
7.8
1052
Task Management
Not enough data
8.4
1232
Not enough data
8.5
1240
Not enough data
8.1
1158
Not enough data
8.2
1123
Generative AI
Not enough data
6.2
409
Not enough data
6.2
409
Customer Management
Not enough data
7.9
23
Not enough data
7.1
22
Not enough data
7.8
23
Not enough data
8.2
23
Project Management
Not enough data
8.9
25
Not enough data
8.9
25
Not enough data
8.4
24
Not enough data
8.5
24
Accounting
Not enough data
7.1
23
Not enough data
6.4
23
Not enough data
6.5
23
Not enough data
6.7
23
Not enough data
6.7
23
Portfolio Management
Not enough data
7.8
24
Not enough data
8.0
22
Not enough data
7.9
22
Not enough data
7.5
22
Analytics
Not enough data
8.0
22
Not enough data
8.6
22
Not enough data
7.7
21
Administration
Not enough data
7.5
22
Not enough data
8.7
23
Not enough data
8.6
22
Platform
Not enough data
8.3
22
Not enough data
8.0
21
Not enough data
8.9
21
Not enough data
8.2
23
Not enough data
7.0
21
Generative AI
Not enough data
7.5
19
Not enough data
7.2
20
Artificial Intelligence - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
8.5
849
Not enough data
8.3
852
Not enough data
8.0
745
Administration
Not enough data
8.3
794
Not enough data
8.2
735
Not enough data
8.9
814
Project management
Not enough data
8.6
873
Not enough data
8.3
814
Not enough data
8.5
850
Not enough data
8.3
813
Not enough data
8.4
810
Not enough data
8.0
677
Not enough data
8.4
850
Workload
Not enough data
8.2
728
Not enough data
8.5
821
Not enough data
8.2
767
Not enough data
8.0
702
Communication & Collaboration
Not enough data
8.3
793
Not enough data
8.2
791
Not enough data
8.8
845
Cost Management
Not enough data
7.7
547
Not enough data
7.8
579
Not enough data
7.4
515
Integration
Not enough data
7.6
518
Not enough data
7.5
515
Not enough data
7.5
505
Generative AI
Not enough data
6.4
238
Not enough data
7.3
103
Agentic AI - Work Management
Not enough data
7.7
10
Not enough data
8.2
10
Not enough data
8.3
10
Not enough data
7.8
10
Communication
Not enough data
Feature Not Available
Not enough data
8.5
1041
Not enough data
7.8
841
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Content & Documents
Not enough data
8.5
1078
Not enough data
8.6
1071
Not enough data
8.0
1067
Not enough data
8.0
908
Controls
Not enough data
8.2
998
Not enough data
8.1
908
Not enough data
8.4
992
Not enough data
8.0
954
Not enough data
7.9
813
Project Management
Not enough data
8.9
1145
Not enough data
8.6
1107
Not enough data
8.6
1092
Not enough data
8.1
897
Remote Collaboration
Not enough data
8.5
995
Not enough data
8.6
1024
Not enough data
8.6
993
Not enough data
Feature Not Available
Generative AI
Not enough data
7.0
141
Not enough data
6.1
331
Agentic AI - Project Collaboration
Not enough data
7.6
24
Not enough data
7.2
22
Conversational Platform
8.3
57
Not enough data
8.5
31
Not enough data
8.7
33
Not enough data
8.4
36
Not enough data
Support Automation
8.4
36
Not enough data
8.8
42
Not enough data
8.4
34
Not enough data
9.0
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
8.6
112
Not enough data
8.4
103
Not enough data
8.8
106
Not enough data
7.9
110
Additional Functionality
Not enough data
8.5
91
Not enough data
Feature Not Available
Not enough data
8.6
112
Not enough data
Feature Not Available
Not enough data
7.7
85
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
New Product Introduction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
CAD
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bill of Materials
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engineering Change Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Simulation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.0
29
|
Verified
Not enough data
8.9
30
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
22
|
Verified
Not enough data
Feature Not Available
Not enough data
Internal Use
7.7
90
|
Verified
Not enough data
8.7
29
|
Verified
Not enough data
7.9
18
|
Verified
Not enough data
9.0
32
|
Verified
Not enough data
9.5
30
|
Verified
Not enough data
8.4
30
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.7
107
Not enough data
8.3
103
Not enough data
Feature Not Available
Not enough data
8.3
26
Not enough data
8.5
29
Not enough data
Self-Service Platform
8.8
28
Not enough data
8.7
31
Not enough data
Feature Not Available
Not enough data
8.7
29
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Proofing Features - Online Proofing
Not enough data
8.1
47
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform - Online Proofing
Not enough data
8.2
49
Not enough data
7.4
47
Not enough data
7.5
47
Not enough data
8.3
45
Not enough data
Feature Not Available
Workflow and Collaboration - Online Proofing
Not enough data
8.2
47
Not enough data
8.6
50
Agentic AI - Marketing Resource Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Event Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Tracking
Not enough data
8.3
500
Not enough data
8.7
589
Not enough data
8.0
406
Client Invoicing
Not enough data
7.2
318
Not enough data
Feature Not Available
Not enough data
7.5
328
Mobile Time Tracking
Not enough data
8.3
461
Administration
Not enough data
7.9
381
Not enough data
8.4
519
Not enough data
8.5
514
Not enough data
7.8
357
Not enough data
8.6
513
Platform
Not enough data
8.2
501
Not enough data
7.7
378
Not enough data
7.7
347
Not enough data
8.5
528
Not enough data
7.8
425
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Help Scout and Wrike share no categories
Unique Categories
Help Scout is categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Live Chat, Help Desk, Customer Self-Service, and Email Management
Wrike is categorized as Project Collaboration, Work Management, Marketing Calendar, Kanban Project Management, Objectives and Key Results (OKR), Workflow Management, Project and Portfolio Management, Online Proofing, Online Form Builder, Task Management, Event Planning, Bug Tracking, Time Tracking, Professional Services Automation, Project Management, Marketing Resource Management, and Product Lifecycle Management (PLM)
Reviews
Reviewers' Company Size
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Wrike
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.4%
Information Technology and Services
9.9%
Internet
7.6%
Marketing and Advertising
4.4%
Retail
4.2%
Other
53.4%
Marketing and Advertising
19.5%
Computer Software
7.5%
Information Technology and Services
7.5%
Higher Education
4.1%
Financial Services
3.6%
Other
57.7%
Discussions
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
What is wrike used for?
14 Comments
HS
Wrike is a scaleable project management tool.
From Wrike: "Wrike is a SaaS-based, work management platform features
engaging collaboration, workflow and...Read more
Are there additional capabilities beyond project management? Seems like it going through this review process.
9 Comments
CM
1) Wrike Forms has allow us to assess all project requests submitted by stakeholders, allowing us to pull the right team and understand the needs of the...Read more
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