1. [Home](https://www.g2.com/) 2. ... 3. [Help Desk Software](https://www.g2.com/categories/help-desk) 4. [Help Scout Discussions](https://www.g2.com/products/help-scout/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0b246808fc199896d44a6f0dcabc9bbc/help-scout.png "Product Avatar Image") ![Reward for good Help Scout reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/26932/medal.svg "Reward for good Help Scout reviews") ](/products/help-scout/reviews) [ Help Scout ](/products/help-scout/reviews) (431)4.4/5 Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media, or self-service—in one unified platform. With advanced tools for collaboration and organization, teams using Help Scout are able to assist 52% more customers. Those who take advantage of our AI features see an additional 36% boost in productivity. Plus, you can build help centers and embed support options directly on your website or app, giving customers instant answers and reducing support volume by 30%. It's no wonder Help Scout is a favorite among support professionals and customers. You can get started in just 15 minutes and become a power user within a day. Teams using Help Scout achieve 25% higher CSAT scores than the industry average and consistently surpass their metrics, helping more customers while delivering exceptional service. Show More * * * ### 60.0 Nps Score Already have Help Scout? ### All Help Scout Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is Help Scout used for? ](/discussions/what-is-help-scout-used-for) What is Help Scout used for? [ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) [ help desk software ](https://www.g2.com/tags/help-desk-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Customer Communications Management Software ](https://www.g2.com/tags/customer-communications-management-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Help+Scout+questions+and+get+answers+from+expert+users+in+our+Help+Scout+Discussions+section.&title=Help+Scout+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Help+Scout+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Help+Scout+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss%0aAsk+Help+Scout+questions+and+get+answers+from+expert+users+in+our+Help+Scout+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Help+Scout+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss%0aAsk+Help+Scout+questions+and+get+answers+from+expert+users+in+our+Help+Scout+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 3 years ago More Options - [ # Is Helpscout a CRM? ](/discussions/is-helpscout-a-crm) Is Helpscout a CRM? [ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) [ help desk software ](https://www.g2.com/tags/help-desk-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Customer Communications Management Software ](https://www.g2.com/tags/customer-communications-management-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Help+Scout+questions+and+get+answers+from+expert+users+in+our+Help+Scout+Discussions+section.&title=Help+Scout+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Help+Scout+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Help+Scout+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss%0aAsk+Help+Scout+questions+and+get+answers+from+expert+users+in+our+Help+Scout+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Help+Scout+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss%0aAsk+Help+Scout+questions+and+get+answers+from+expert+users+in+our+Help+Scout+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 4 years ago More Options - [ # What should I look for in a ticketing system? ](/discussions/what-should-i-look-for-in-a-ticketing-system) What should I look for in a ticketing system? [ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) [ help desk software ](https://www.g2.com/tags/help-desk-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Customer Communications Management Software ](https://www.g2.com/tags/customer-communications-management-software) Show More * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Help+Scout+questions+and+get+answers+from+expert+users+in+our+Help+Scout+Discussions+section.&title=Help+Scout+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Help+Scout+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Help+Scout+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss%0aAsk+Help+Scout+questions+and+get+answers+from+expert+users+in+our+Help+Scout+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Help+Scout+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss%0aAsk+Help+Scout+questions+and+get+answers+from+expert+users+in+our+Help+Scout+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 4 years ago More Options - [ # What is customer support software? ](/discussions/what-is-customer-support-software) What is customer support software? [ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) [ help desk software ](https://www.g2.com/tags/help-desk-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Customer Communications Management Software ](https://www.g2.com/tags/customer-communications-management-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Help+Scout+questions+and+get+answers+from+expert+users+in+our+Help+Scout+Discussions+section.&title=Help+Scout+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Help+Scout+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Help+Scout+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss%0aAsk+Help+Scout+questions+and+get+answers+from+expert+users+in+our+Help+Scout+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Help+Scout+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss%0aAsk+Help+Scout+questions+and+get+answers+from+expert+users+in+our+Help+Scout+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 4 years ago More Options - [ # What is help scout? ](/discussions/what-is-help-scout) What is help scout? [ help desk software ](https://www.g2.com/tags/help-desk-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) [ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Digital Customer Service Platforms Software ](https://www.g2.com/tags/digital-customer-service-platforms-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Help+Scout+questions+and+get+answers+from+expert+users+in+our+Help+Scout+Discussions+section.&title=Help+Scout+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Help+Scout+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Help+Scout+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss%0aAsk+Help+Scout+questions+and+get+answers+from+expert+users+in+our+Help+Scout+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Help+Scout+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss%0aAsk+Help+Scout+questions+and+get+answers+from+expert+users+in+our+Help+Scout+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![RolynnAnne C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RolynnAnne C.") RC Loading... [RolynnAnne C.](https://www.g2.com/users/8ea8b55e-293e-40d8-ae5d-1c7d1310f076 "RolynnAnne C.") • about 4 years ago Volunteer Volunteer More Options - [ # Could there be a voice call integration in the app in the future? ](/discussions/could-there-be-a-voice-call-integration-in-the-app-in-the-future) At the moment we use Aircall to call our clients, it would be much easier to be able to call from HelpScout directly. [ help desk software ](https://www.g2.com/tags/help-desk-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) [ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Help+Scout+questions+and+get+answers+from+expert+users+in+our+Help+Scout+Discussions+section.&title=Help+Scout+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Help+Scout+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Help+Scout+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss%0aAsk+Help+Scout+questions+and+get+answers+from+expert+users+in+our+Help+Scout+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Help+Scout+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss%0aAsk+Help+Scout+questions+and+get+answers+from+expert+users+in+our+Help+Scout+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Clarence Rae d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Clarence Rae d.") CD Loading... [Clarence Rae d.](https://www.g2.com/users/2d2d1a6e-ae64-46ce-aa1f-26703cfa18ab "Clarence Rae d.") • about 4 years ago HR Specialist & Recruiter HR Specialist & Recruiter More Options - [ # Is there ](/discussions/is-there) [ help desk software ](https://www.g2.com/tags/help-desk-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) [ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Help+Scout+questions+and+get+answers+from+expert+users+in+our+Help+Scout+Discussions+section.&title=Help+Scout+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Help+Scout+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Help+Scout+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss%0aAsk+Help+Scout+questions+and+get+answers+from+expert+users+in+our+Help+Scout+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Help+Scout+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss%0aAsk+Help+Scout+questions+and+get+answers+from+expert+users+in+our+Help+Scout+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") PB Loading... [pam b.](https://www.g2.com/users/533866f3-57fe-4fa1-a9ce-8a5c7f70b5c8 "pam b.") • about 4 years ago Operations Administrative Assistant Operations Administrative Assistant More Options - [ # can you run a report that has all attachments shown or together, sorted by date. ](/discussions/can-you-run-a-report-that-has-all-attachments-shown-or-together-sorted-by-date) id like to save the attachments. they are mostly receipts i'm saving [ help desk software ](https://www.g2.com/tags/help-desk-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) [ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Help+Scout+questions+and+get+answers+from+expert+users+in+our+Help+Scout+Discussions+section.&title=Help+Scout+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Help+Scout+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Help+Scout+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss%0aAsk+Help+Scout+questions+and+get+answers+from+expert+users+in+our+Help+Scout+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Help+Scout+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss%0aAsk+Help+Scout+questions+and+get+answers+from+expert+users+in+our+Help+Scout+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Oliver Guzman - A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oliver Guzman - A.") OA Loading... [Oliver Guzman - A.](https://www.g2.com/users/5d5c9a0c-98c7-4301-ab68-db4edb18dcc9 "Oliver Guzman - A.") • about 4 years ago Amazon Administrator Amazon Administrator More Options - [ # Why sometimes the messages are not merged by themself? ](/discussions/why-sometimes-the-messages-are-not-merged-by-themself) Most of the time we have to merge the conversations and I think they should be merged. [ help desk software ](https://www.g2.com/tags/help-desk-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) [ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms) Show More * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Help+Scout+questions+and+get+answers+from+expert+users+in+our+Help+Scout+Discussions+section.&title=Help+Scout+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Help+Scout+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Help+Scout+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss%0aAsk+Help+Scout+questions+and+get+answers+from+expert+users+in+our+Help+Scout+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Help+Scout+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss%0aAsk+Help+Scout+questions+and+get+answers+from+expert+users+in+our+Help+Scout+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") G2 Verified User in Internet • over 10 years ago More Options - [ # Do you have a mobile app? ](/discussions/do-you-have-a-mobile-app) We currently have an iPhone app that's available for download here: [https://www.helpscout.net/iphone/](https://www.helpscout.net/iphone/) [ help desk software ](https://www.g2.com/tags/help-desk-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Help+Scout+questions+and+get+answers+from+expert+users+in+our+Help+Scout+Discussions+section.&title=Help+Scout+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Help+Scout+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Help+Scout+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss%0aAsk+Help+Scout+questions+and+get+answers+from+expert+users+in+our+Help+Scout+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Help+Scout+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss%0aAsk+Help+Scout+questions+and+get+answers+from+expert+users+in+our+Help+Scout+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/help-scout/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/0c1172f9215269c879ddfb93247db6eb/help-scout.svg "Product Avatar Image") ### Have you used Help Scout before? Answer a few questions to help the Help Scout community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-scout%2Fdiscuss%3Fsmall_ask%3Dhelp-scout) No ## Top Contributors in Help Scout 1 ![Anthony G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anthony G.") AG Loading... ### [Anthony G.](https://www.g2.com/users/2b9bf17e-89a1-4de4-b13b-256040b17583 "Anthony G.") Support 8 pts 2 ![Brianna D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brianna D.") BD Loading... ### [Brianna D.](https://www.g2.com/users/ff884ca4-52df-4214-bd6c-e815fe680434 "Brianna D.") Training Specialist 1 pt 3 ![Ben W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben W.") BW Loading... ### [Ben W.](https://www.g2.com/users/cb85f169-4b10-4412-8ac1-7ba3d53cb2e6 "Ben W.") Field Applications Technician 1 pt 4 ![RolynnAnne C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RolynnAnne C.") RC Loading... ### [RolynnAnne C.](https://www.g2.com/users/8ea8b55e-293e-40d8-ae5d-1c7d1310f076 "RolynnAnne C.") Volunteer 1 pt 5 ![Oliver Guzman - A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oliver Guzman - A.") OA Loading... ### [Oliver Guzman - A.](https://www.g2.com/users/5d5c9a0c-98c7-4301-ab68-db4edb18dcc9 "Oliver Guzman - A.") Amazon Administrator 1 pt