Compare Gem and Qualtrics Customer Experience 
Featured Products
At a Glance
Market Segments
Mid-Market (50.4% of reviews)
Enterprise (51.6% of reviews)
Entry-Level Pricing
Free Trial
Contact Us
Gem
Star Rating
(269)4.7 out of 5
Market Segments
Mid-Market (50.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 5 pricing plansQualtrics Customer Experience
Star Rating
(747)4.3 out of 5
Market Segments
Enterprise (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansGem vs Qualtrics Customer Experience
When assessing the two solutions, reviewers found Gem easier to use, set up, and administer. Reviewers also preferred doing business with Gem overall.
- Reviewers felt that Gem meets the needs of their business better than Qualtrics Customer Experience.
- When comparing quality of ongoing product support, reviewers felt that Gem is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Gem over Qualtrics Customer Experience.
Pricing
Entry-Level Pricing
Gem
Gem for Staffing Agencies
Free Trial
Purpose-built plans for recruiting firms.
Start 7-Day Trial. Prices start at $99/user/month
- All-in-one: ATS, CRM, Sourcing, Scheduling, and Analytics
- Email-finding credits per user monthly with 90%+ success rate (work & personal emails)
- 1-click add across 30+ social platforms
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Free Trial
Gem
Free Trial is available
Qualtrics Customer Experience
No trial information availableRatings
Meets Requirements
9.0
179
8.6
601
Ease of Use
9.1
182
8.4
604
Ease of Setup
9.2
54
7.6
361
Ease of Admin
9.2
35
8.0
350
Quality of Support
9.5
165
8.5
568
Has the product been a good partner in doing business?
9.6
35
8.5
342
Product Direction (% positive)
9.4
157
8.6
578
Features by Category
Social Analytics
Not enough data
8.2(won by default)
59
Not enough data
8.2(won by default)
65
Not enough data
8.5(won by default)
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
Not enough data
8.2(won by default)
72
Not enough data
8.2(won by default)
73
Not enough data
8.3(won by default)
71
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
9.0
32
Not enough data
9.2
36
Not enough data
9.4
38
Not enough data
Platform Data
8.8
31
Not enough data
8.7
38
Not enough data
Platform Content
9.3
35
Not enough data
8.4
27
Not enough data
8.3
12
Not enough data
Platform Additional Functionality
8.9
100
|
Verified
Not enough data
8.4
29
Not enough data
9.0
85
|
Verified
Not enough data
8.9
28
Not enough data
9.4
8
Not enough data
Platform
8.6
67
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.5
55
Not enough data
8.8
60
|
Verified
Not enough data
8.9
62
|
Verified
Not enough data
8.7
29
Not enough data
8.9
64
|
Verified
Not enough data
9.1
66
|
Verified
Not enough data
Basics
9.1
91
Not enough data
8.8
81
Not enough data
9.0
90
Not enough data
Additional Functionality
9.0
91
Not enough data
8.8
71
Not enough data
Feature Not Available
Not enough data
Content
9.2
90
Not enough data
8.6
70
Not enough data
Recruiting and Onboarding
8.9
100
|
Verified
Not enough data
8.0
69
Not enough data
9.0
85
|
Verified
Not enough data
Platform
8.6
67
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.5
55
Not enough data
8.8
60
|
Verified
Not enough data
8.9
62
|
Verified
Not enough data
8.7
29
Not enough data
8.9
64
|
Verified
Not enough data
9.1
66
|
Verified
Not enough data
Platform Basics
8.9
38
Not enough data
9.1
43
Not enough data
9.0
42
Not enough data
9.2
42
Not enough data
Platform Data
8.4
40
Not enough data
9.0
44
Not enough data
8.9
41
Not enough data
9.0
42
Not enough data
Platform Functionality
8.9
46
Not enough data
Feature Not Available
Not enough data
8.5
43
Not enough data
Feature Not Available
Not enough data
9.0
45
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Talent Intelligence
9.3
5
Not enough data
Feature Not Available
Not enough data
9.3
5
Not enough data
Feature Not Available
Not enough data
Quality Assurance
Not enough data
9.1
38
Not enough data
8.8
37
Not enough data
8.4
39
Engagement
Not enough data
8.4
40
Not enough data
8.9
40
Not enough data
8.8
36
Performance
Not enough data
8.7
35
Not enough data
9.3
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Functionality
8.9
100
|
Verified
Not enough data
8.4
29
Not enough data
8.0
69
Not enough data
9.0
85
|
Verified
Not enough data
Agentic AI - Recruiting Automation
9.4
8
Not enough data
9.4
9
Not enough data
8.7
10
Not enough data
Feature Not Available
Not enough data
9.4
9
Not enough data
9.1
9
Not enough data
Feature Not Available
Not enough data
Platform
8.6
67
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.5
55
Not enough data
8.8
60
|
Verified
Not enough data
8.9
62
|
Verified
Not enough data
8.7
29
Not enough data
8.9
64
|
Verified
Not enough data
9.1
66
|
Verified
Not enough data
Analytics
Not enough data
9.1
112
Not enough data
8.9
109
Not enough data
8.8
106
Not enough data
7.7
61
Customization
Not enough data
8.4
95
Not enough data
8.4
102
Not enough data
8.6
95
Not enough data
8.4
92
Generative AI
Not enough data
8.3
11
Not enough data
7.7
11
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
8.3
93
Not enough data
8.6
100
Not enough data
8.3
119
Feedback Analysis
Not enough data
8.3
103
Not enough data
8.4
105
Not enough data
8.7
104
Feedback Sources
Not enough data
8.3
95
Not enough data
9.1
122
Not enough data
8.5
83
Not enough data
8.7
86
Generative AI
Not enough data
7.7
10
Not enough data
7.5
10
Monitoring & Listening
Not enough data
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.6
46
Not enough data
9.2
46
Not enough data
8.9
46
Predictions
Not enough data
9.0
45
Not enough data
8.7
46
Not enough data
Feature Not Available
Not enough data
8.4
45
Not enough data
8.9
47
Not enough data
8.8
47
Generative AI
Not enough data
8.5
8
Not enough data
8.8
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Channels
Not enough data
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Insight
Not enough data
8.3
69
Not enough data
8.3
123
Not enough data
8.1
50
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Applicant Tracking Systems (ATS)
Feature Not Available
Not enough data
9.0
5
Not enough data
Feature Not Available
Not enough data
Sourcing
9.3
24
Not enough data
8.9
22
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
10.0
5
Not enough data
Candidate Management - Applicant Tracking System
8.4
25
Not enough data
9.3
5
Not enough data
8.1
6
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
Platform
8.6
67
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.5
55
Not enough data
8.8
60
|
Verified
Not enough data
8.9
62
|
Verified
Not enough data
8.7
29
Not enough data
8.9
64
|
Verified
Not enough data
9.1
66
|
Verified
Not enough data
AI - Applicant Tracking Systems (ATS)
9.0
5
Not enough data
8.7
5
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Gem and Qualtrics Customer Experience are categorized as SAP Store
Unique Categories
Gem is categorized as Talent Intelligence, Applicant Tracking Systems (ATS), Candidate Relationship Management, Recruiting Automation, and Diversity Recruiting
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Feedback Analytics, Genesys AppFoundry Marketplace, Experience Management, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Reviews
Reviewers' Company Size
Gem
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.6%
Staffing and Recruiting
20.9%
Information Technology and Services
12.7%
Financial Services
6.1%
Human Resources
3.7%
Other
29.9%
Information Technology and Services
10.3%
Higher Education
7.0%
Computer Software
5.3%
Marketing and Advertising
5.3%
Education Management
5.3%
Other
66.9%
Alternatives
Discussions
Gem has no discussions with answers
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
AB
Java training in Nagpur
https://www.sevenmentor.com/java-course-in-nagpurRead more
Is qualtrics a CRM?
1 Comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
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