# Gem, Qualtrics Customer Experience vs hireEZ Comparison

| | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.3 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 282 | 751 | 264 | 
| **Largest Market Segment** | Mid-Market (49.2% of reviews) | Enterprise (51.5% of reviews) | Small-Business (40.8% of reviews) | 
| **Entry Level Price** | Free Trial | Contact Us | Contact Us | 

---
## Top Pros & Cons

### Gem

Pros:
- Ease of Use (23 reviews)
- Efficiency (16 reviews)

Cons:
- Integration Issues (8 reviews)
- Expensive (7 reviews)

### Qualtrics Customer Experience

Pros:
- Ease of Use (18 reviews)
- Analytics (14 reviews)

Cons:
- Complexity (7 reviews)
- Improvement Needed (7 reviews)

### hireEZ

Pros:
- Ease of Use (15 reviews)
- Features (8 reviews)

Cons:
- Contact Information (3 reviews)
- Contact Information Issues (3 reviews)

---
## Ratings Comparison
| Rating | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
  | **Meets Requirements** | 9.0 (184 reviews) | 8.6 (602 reviews) | 9.1 (185 reviews) | 
  | **Ease of Use** | 9.2 (187 reviews) | 8.4 (605 reviews) | 9.1 (185 reviews) | 
  | **Ease of Setup** | 9.2 (56 reviews) | 7.6 (362 reviews) | 9.4 (67 reviews) | 
  | **Ease of Admin** | 9.1 (37 reviews) | 7.9 (349 reviews) | 9.3 (53 reviews) | 
  | **Quality of Support** | 9.4 (170 reviews) | 8.5 (569 reviews) | 9.3 (175 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (36 reviews) | 8.5 (341 reviews) | 9.4 (54 reviews) | 
  | **Product Direction (% positive)** | 9.3 (160 reviews) | 8.6 (579 reviews) | 9.2 (170 reviews) | 

---
## Pricing

### Gem

#### Entry-Level Pricing

Plan: Gem for Staffing Agencies

Price: Free Trial

Description: Purpose-built plans for recruiting firms.

Start 7-Day Trial. Prices start at $99/user/month

Key Features:
- All-in-one: ATS, CRM, Sourcing, Scheduling, and Analytics
- Email-finding credits per user monthly with 90%+ success rate (work & personal emails)
- 1-click add across 30+ social platforms

[Browse all 5 editions](https://www.g2.com/products/gem/pricing)

#### Free Trial

Yes

### Qualtrics Customer Experience

#### Entry-Level Pricing

Plan: Frontline Care

Price: Contact Us

Description: Best for customer experience and contact center leaders who want to retain and upsell more customers

Key Features:
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)

[Browse all 4 editions](https://www.g2.com/products/qualtrics-customer-experience/pricing)

#### Free Trial

No

### hireEZ

#### Entry-Level Pricing

Plan: hireEZ

Price: Contact Us

Description: Ideal for teams of all sizes

Key Features:
- Advance Sourcing Filters (DE&I, Healthcare, IT/Tech, & Scholar Sourcing)
- Email sequence with templates and automations
- ATS integration (1-way)

[Learn more about hireEZ](https://www.g2.com/products/hireez/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Social Media Analytics

| Product | Score | Reviews |
|---|---|---|
| **Gem** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.3/10 | 86 |
| **hireEZ** | N/A | N/A |

#### Social Analytics

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Competitor Analysis** | Not enough data | 8.2 (59 reviews) | Not enough data | 
| **Follower Analysis** | Not enough data | 8.2 (65 reviews) | Not enough data | 
| **Post Performance** | Not enough data | 8.5 (68 reviews) | Not enough data | 
| **Paid Campaign Tracking** | Not enough data | Not enough data | Not enough data | 
| **Attribution** | Not enough data | Not enough data | Not enough data | 
| **Hashtag Analytics** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Reports & Dashboards

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Report Customizability** | Not enough data | 8.2 (72 reviews) | Not enough data | 
| **Report Exporting** | Not enough data | 8.2 (73 reviews) | Not enough data | 
| **Scalability** | Not enough data | 8.3 (71 reviews) | Not enough data | 
| **White Label** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Social Media Analytics

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Diversity Recruiting

| Product | Score | Reviews |
|---|---|---|
| **Gem** | 8.9/10 | 149 |
| **Qualtrics Customer Experience** | N/A | N/A |
| **hireEZ** | 8.3/10 | 133 |

#### Platform Basics

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Interoperability** | 9.0 (32 reviews) | Not enough data | 8.3 (24 reviews) | 
| **Performance** | 9.2 (36 reviews) | Not enough data | 8.8 (30 reviews) | 
| **Reporting** | 9.4 (38 reviews) | Not enough data | 8.7 (25 reviews) | 

#### Platform Data

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Platform Search** | 8.8 (31 reviews) | Not enough data | 8.9 (31 reviews) | 
| **Visualization** | 8.7 (38 reviews) | Not enough data | 8.5 (28 reviews) | 

#### Platform Content

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Automation** | 9.3 (35 reviews) | Not enough data | 8.7 (28 reviews) | 
| **Content Creation** | 8.4 (27 reviews) | Not enough data | 8.0 (19 reviews) | 
| **Content Library** | 8.3 (12 reviews) | Not enough data | 8.1 (18 reviews) | 

#### Platform Additional Functionality

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Sourcing and Candidate Identification** | 8.9 (101 reviews) ✓ Verified | Not enough data | 9.4 (115 reviews) ✓ Verified | 
| **Job Posting** | 8.3 (28 reviews) | Not enough data | 6.3 (28 reviews) ✓ Verified | 
| **Applicant Tracking** | 9.0 (86 reviews) ✓ Verified | Not enough data | 7.9 (58 reviews) ✓ Verified | 
| **Unbiased Sourcing** | 8.9 (28 reviews) | Not enough data | 8.8 (25 reviews) | 
| **Job Description Management** | 9.4 (8 reviews) | Not enough data | 7.3 (15 reviews) | 

#### Platform

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Customization ** | 8.5 (66 reviews) ✓ Verified | Not enough data | 8.3 (29 reviews) ✓ Verified | 
| **Integration APIs** | 8.9 (63 reviews) ✓ Verified | Not enough data | 8.1 (31 reviews) ✓ Verified | 
| **Internationalization** | 8.5 (54 reviews) | Not enough data | 7.1 (17 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.8 (59 reviews) ✓ Verified | Not enough data | 8.5 (32 reviews) ✓ Verified | 
| **Performance** | 8.9 (61 reviews) ✓ Verified | Not enough data | 8.7 (39 reviews) ✓ Verified | 
| **Mobility** | 8.7 (29 reviews) | Not enough data | 8.0 (28 reviews) ✓ Verified | 
| **Reporting** | 8.9 (63 reviews) ✓ Verified | Not enough data | 8.8 (36 reviews) ✓ Verified | 
| **Dashboards** | 9.1 (65 reviews) ✓ Verified | Not enough data | 8.9 (39 reviews) ✓ Verified | 

### Candidate Relationship Management

| Product | Score | Reviews |
|---|---|---|
| **Gem** | 8.8/10 | 152 |
| **Qualtrics Customer Experience** | N/A | N/A |
| **hireEZ** | 8.2/10 | 135 |

#### Basics

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Reporting** | 9.1 (91 reviews) | Not enough data | Not enough data | 
| **Interoperability** | 8.8 (81 reviews) | Not enough data | Not enough data | 
| **Performance** | 9.0 (90 reviews) | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Dashboard** | 9.0 (90 reviews) | Not enough data | Not enough data | 
| **Cloud** | 8.8 (70 reviews) | Not enough data | Not enough data | 
| **Mobility** | Feature Not Available | Not enough data | Not enough data | 

#### Content

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Automation** | 9.2 (90 reviews) | Not enough data | Not enough data | 
| **File Sharing** | 8.6 (69 reviews) | Not enough data | Not enough data | 

#### Recruiting and Onboarding

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Sourcing and Candidate Identification** | 8.9 (101 reviews) ✓ Verified | Not enough data | 9.4 (115 reviews) ✓ Verified | 
| **Interview Scheduling** | 8.0 (68 reviews) | Not enough data | 6.6 (33 reviews) | 
| **Applicant Tracking** | 9.0 (86 reviews) ✓ Verified | Not enough data | 7.9 (58 reviews) ✓ Verified | 

#### Platform

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Customization ** | 8.5 (66 reviews) ✓ Verified | Not enough data | 8.3 (29 reviews) ✓ Verified | 
| **Integration APIs** | 8.9 (63 reviews) ✓ Verified | Not enough data | 8.1 (31 reviews) ✓ Verified | 
| **Internationalization** | 8.5 (54 reviews) | Not enough data | 7.1 (17 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.8 (59 reviews) ✓ Verified | Not enough data | 8.5 (32 reviews) ✓ Verified | 
| **Performance** | 8.9 (61 reviews) ✓ Verified | Not enough data | 8.7 (39 reviews) ✓ Verified | 
| **Mobility** | 8.7 (29 reviews) | Not enough data | 8.0 (28 reviews) ✓ Verified | 
| **Reporting** | 8.9 (63 reviews) ✓ Verified | Not enough data | 8.8 (36 reviews) ✓ Verified | 
| **Dashboards** | 9.1 (65 reviews) ✓ Verified | Not enough data | 8.9 (39 reviews) ✓ Verified | 

### Talent Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Gem** | 9.0/10 | 53 |
| **Qualtrics Customer Experience** | N/A | N/A |
| **hireEZ** | 8.7/10 | 42 |

#### Platform Basics

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Interoperability** | 8.9 (39 reviews) | Not enough data | 8.6 (27 reviews) | 
| **Performance** | 9.1 (44 reviews) | Not enough data | 8.9 (38 reviews) | 
| **Self-service** | 9.0 (42 reviews) | Not enough data | 8.9 (33 reviews) | 
| **Automation** | 9.2 (43 reviews) | Not enough data | 8.8 (37 reviews) | 

#### Platform Data

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Platform Search** | 8.4 (41 reviews) | Not enough data | 8.5 (35 reviews) | 
| **Dashboard** | 9.0 (44 reviews) | Not enough data | 9.0 (36 reviews) | 
| **Alerts and Notifications** | 8.9 (42 reviews) | Not enough data | 8.3 (28 reviews) | 
| **Analytics** | 9.0 (43 reviews) | Not enough data | 8.5 (34 reviews) | 

#### Platform Functionality

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Dashboard** | 8.9 (48 reviews) | Not enough data | 9.1 (36 reviews) | 
| **Talent Management** | Feature Not Available | Not enough data | Feature Not Available | 
| **Diversity** | 8.5 (44 reviews) | Not enough data | 8.7 (34 reviews) | 
| **Add-on** | Feature Not Available | Not enough data | Feature Not Available | 
| **Talent Acquisition** | 9.0 (45 reviews) | Not enough data | 8.8 (33 reviews) | 
| **Proctoring** | Feature Not Available | Not enough data | Feature Not Available | 
| **Assessments** | Feature Not Available | Not enough data | Feature Not Available | 

#### Agentic AI - Talent Intelligence

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Multi-step Planning** | 9.3 (5 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | Not enough data | 
| **Natural Language Interaction** | 9.3 (5 reviews) | Not enough data | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Gem** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.8/10 | 44 |
| **hireEZ** | N/A | N/A |

#### Quality Assurance

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Evaluation** | Not enough data | 9.1 (37 reviews) | Not enough data | 
| **Calibration** | Not enough data | 8.8 (36 reviews) | Not enough data | 
| **Reports** | Not enough data | 8.4 (38 reviews) | Not enough data | 

#### Engagement

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Feedback** | Not enough data | 8.4 (39 reviews) | Not enough data | 
| **Dashboards** | Not enough data | 8.8 (39 reviews) | Not enough data | 
| **Training** | Not enough data | 8.7 (35 reviews) | Not enough data | 

#### Performance

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Integrations** | Not enough data | 8.7 (34 reviews) | Not enough data | 
| **Compliance** | Not enough data | 9.3 (35 reviews) | Not enough data | 

#### Generative AI

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Recruiting Automation

| Product | Score | Reviews |
|---|---|---|
| **Gem** | 8.9/10 | 151 |
| **Qualtrics Customer Experience** | N/A | N/A |
| **hireEZ** | 8.2/10 | 135 |

#### Platform Functionality

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Sourcing and Candidate Identification** | 8.9 (101 reviews) ✓ Verified | Not enough data | 9.4 (115 reviews) ✓ Verified | 
| **Job Posting** | 8.3 (28 reviews) | Not enough data | 6.3 (28 reviews) ✓ Verified | 
| **Interview Scheduling** | 8.0 (68 reviews) | Not enough data | 6.6 (33 reviews) | 
| **Applicant Tracking** | 9.0 (86 reviews) ✓ Verified | Not enough data | 7.9 (58 reviews) ✓ Verified | 

#### Agentic AI - Recruiting Automation

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Autonomous Task Execution** | 9.6 (8 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 9.4 (8 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.7 (9 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | Not enough data | 
| **Natural Language Interaction** | 9.4 (8 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 9.2 (8 reviews) | Not enough data | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | Not enough data | 

#### Platform

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Customization ** | 8.5 (66 reviews) ✓ Verified | Not enough data | 8.3 (29 reviews) ✓ Verified | 
| **Integration APIs** | 8.9 (63 reviews) ✓ Verified | Not enough data | 8.1 (31 reviews) ✓ Verified | 
| **Internationalization** | 8.5 (54 reviews) | Not enough data | 7.1 (17 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.8 (59 reviews) ✓ Verified | Not enough data | 8.5 (32 reviews) ✓ Verified | 
| **Performance** | 8.9 (61 reviews) ✓ Verified | Not enough data | 8.7 (39 reviews) ✓ Verified | 
| **Mobility** | 8.7 (29 reviews) | Not enough data | 8.0 (28 reviews) ✓ Verified | 
| **Reporting** | 8.9 (63 reviews) ✓ Verified | Not enough data | 8.8 (36 reviews) ✓ Verified | 
| **Dashboards** | 9.1 (65 reviews) ✓ Verified | Not enough data | 8.9 (39 reviews) ✓ Verified | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Gem** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.4/10 | 138 |
| **hireEZ** | N/A | N/A |

#### Analytics

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 9.1 (111 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 8.9 (109 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | Not enough data | 8.8 (105 reviews) | Not enough data | 
| **Gamification** | Not enough data | 7.7 (60 reviews) | Not enough data | 

#### Customization

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Stakeholder Management** | Not enough data | 8.4 (94 reviews) | Not enough data | 
| **Multilanguage Support** | Not enough data | 8.4 (101 reviews) | Not enough data | 
| **Multiple Branding Support** | Not enough data | 8.6 (94 reviews) | Not enough data | 
| **Vertical-specific Solutions** | Not enough data | 8.4 (91 reviews) | Not enough data | 

#### Generative AI

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (11 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.7 (11 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Staffing

| Product | Score | Reviews |
|---|---|---|
| **Gem** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |
| **hireEZ** | 7.1/10 | 8 |

#### Candidate Management

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Automation** | Not enough data | Not enough data | 7.3 (8 reviews) | 
| **Filtering** | Not enough data | Not enough data | 7.7 (8 reviews) | 
| **Automated Matching** | Not enough data | Not enough data | 7.5 (8 reviews) | 
| **Resume Management** | Not enough data | Not enough data | 6.5 (8 reviews) | 
| **Client Portal** | Not enough data | Not enough data | 6.0 (8 reviews) | 

#### Communication

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Candidate Portal** | Not enough data | Not enough data | 5.8 (8 reviews) | 
| **Job Posts** | Not enough data | Not enough data | 5.6 (8 reviews) | 
| **Email Integration** | Not enough data | Not enough data | 8.5 (8 reviews) | 

#### Onboarding

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Onboarding** | Not enough data | Not enough data | Feature Not Available | 
| **Assessments** | Not enough data | Not enough data | Feature Not Available | 

#### Analytics

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Pipeline Dashboards** | Not enough data | Not enough data | 8.3 (7 reviews) | 
| **Analytics Reports** | Not enough data | Not enough data | 8.1 (7 reviews) | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Gem** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.3/10 | 132 |
| **hireEZ** | N/A | N/A |

#### Feedback Management

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Tagging** | Not enough data | 8.3 (92 reviews) | Not enough data | 
| **Segmentation** | Not enough data | 8.6 (99 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | Not enough data | 8.3 (118 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Thematic Analysis** | Not enough data | 8.3 (102 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | 8.3 (104 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | Not enough data | 8.7 (103 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Online Reviews** | Not enough data | 8.3 (94 reviews) | Not enough data | 
| **Surveys** | Not enough data | 9.0 (121 reviews) | Not enough data | 
| **Social Media** | Not enough data | 8.4 (82 reviews) | Not enough data | 
| **Customer Service Channels** | Not enough data | 8.7 (85 reviews) | Not enough data | 

#### Generative AI

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (10 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.5 (10 reviews) | Not enough data | 

### Social Media Listening Tools

| Product | Score | Reviews |
|---|---|---|
| **Gem** | N/A | N/A |
| **Qualtrics Customer Experience** | 7.8/10 | 97 |
| **hireEZ** | N/A | N/A |

#### Monitoring & Listening

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Social Measurement** | Not enough data | 8.4 (82 reviews) | Not enough data | 
| **Influencer Identification** | Not enough data | 7.7 (72 reviews) | Not enough data | 
| **Brand Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Keyword Tracking** | Not enough data | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | Not enough data | 
| **Competitor Analysis** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Social Media Listening Tools

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Data Management & Analysis

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Sentiment Analysis** | Not enough data | 7.2 (81 reviews) | Not enough data | 
| **Social Reporting** | Not enough data | 7.8 (83 reviews) | Not enough data | 
| **Alerts and Notifications** | Not enough data | Not enough data | Not enough data | 
| **Advanced Data Filtering** | Not enough data | Not enough data | Not enough data | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **Gem** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.7/10 | 48 |
| **hireEZ** | N/A | N/A |

#### Platform

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Health Score** | Not enough data | 8.5 (45 reviews) | Not enough data | 
| **Customer Profiles** | Not enough data | 9.1 (45 reviews) | Not enough data | 
| **Notifications** | Not enough data | 8.9 (45 reviews) | Not enough data | 

#### Predictions

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Service Quality Assurance** | Not enough data | 8.9 (44 reviews) | Not enough data | 
| **Analytics** | Not enough data | 8.7 (45 reviews) | Not enough data | 
| **Revenue Impact** | Not enough data | Feature Not Available | Not enough data | 
| **Artificial Intelligence** | Not enough data | 8.4 (44 reviews) | Not enough data | 
| **Sentiment** | Not enough data | 8.9 (46 reviews) | Not enough data | 
| **Retention** | Not enough data | 8.7 (46 reviews) | Not enough data | 

#### Generative AI

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.5 (8 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.8 (8 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Gem** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.4/10 | 157 |
| **hireEZ** | N/A | N/A |

#### Generative AI

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Process

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Mentions** | Not enough data | 8.7 (133 reviews) | Not enough data | 
| **Tickets** | Not enough data | 8.3 (97 reviews) | Not enough data | 
| **Macros** | Not enough data | 8.4 (73 reviews) | Not enough data | 

#### Channels

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Email** | Not enough data | 8.5 (67 reviews) | Not enough data | 
| **Social** | Not enough data | 8.8 (136 reviews) | Not enough data | 
| **Live Chat** | Not enough data | Feature Not Available | Not enough data | 
| **Phone** | Not enough data | Feature Not Available | Not enough data | 
| **Text** | Not enough data | 8.2 (51 reviews) | Not enough data | 

#### Insight

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Surveys** | Not enough data | 8.3 (69 reviews) | Not enough data | 
| **Reporting** | Not enough data | 8.3 (123 reviews) | Not enough data | 
| **Visitor Activity** | Not enough data | 8.1 (50 reviews) | Not enough data | 
| **Help Desk** | Not enough data | Feature Not Available | Not enough data | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **Gem** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |
| **hireEZ** | N/A | N/A |

#### Generative AI

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Recruiting

| Product | Score | Reviews |
|---|---|---|
| **Gem** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |
| **hireEZ** | N/A | N/A |

#### Generative AI

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Talent Acquisition Suites

| Product | Score | Reviews |
|---|---|---|
| **Gem** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |
| **hireEZ** | N/A | N/A |

#### Generative AI

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Recruitment Platforms

| Product | Score | Reviews |
|---|---|---|
| **Gem** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |
| **hireEZ** | 7.8/10 | 9 |

#### Generative AI

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.5 (8 reviews) | 

#### Recruitment Platform - Recruitment Platforms

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **User Permissions** | Not enough data | Not enough data | 7.8 (6 reviews) | 
| **Sourcing** | Not enough data | Not enough data | 9.2 (6 reviews) | 
| **Interviews** | Not enough data | Not enough data | Feature Not Available | 
| **Dashboard** | Not enough data | Not enough data | 8.1 (6 reviews) | 
| **Internationalization & Locationalization** | Not enough data | Not enough data | 8.6 (6 reviews) | 
| **Customization** | Not enough data | Not enough data | 8.3 (6 reviews) | 

#### Recruitment AI - Recruitment Platforms

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Candidate Matching** | Not enough data | Not enough data | 7.2 (6 reviews) | 
| **Gen AI in Talent Acquisition** | Not enough data | Not enough data | 7.2 (6 reviews) | 
| **Engagement** | Not enough data | Not enough data | 6.7 (6 reviews) | 

#### Agentic AI - Recruitment Platforms

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Gem** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |
| **hireEZ** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | Not enough data | 

### Genesys AppFoundry Marketplace

| Product | Score | Reviews |
|---|---|---|
| **Gem** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |
| **hireEZ** | N/A | N/A |

#### Agentic AI - Genesys AppFoundry Marketplace

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Applicant Tracking Systems (ATS)

| Product | Score | Reviews |
|---|---|---|
| **Gem** | 8.8/10 | 89 |
| **Qualtrics Customer Experience** | N/A | N/A |
| **hireEZ** | N/A | N/A |

#### Agentic AI - Applicant Tracking Systems (ATS)

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Adaptive Learning** | Feature Not Available | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | Not enough data | 

#### Sourcing

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Candidate Search** | 9.4 (23 reviews) | Not enough data | Not enough data | 
| **Career Page Configuration** | 9.0 (21 reviews) | Not enough data | Not enough data | 
| **Social Sourcing** | Not enough data | Not enough data | Not enough data | 
| **Job Posting** | Not enough data | Not enough data | Not enough data | 
| **Candidate Sourcing Metrics** | Not enough data | Not enough data | Not enough data | 

#### Candidate Management - Applicant Tracking System

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Candidate Evaluations** | 8.5 (24 reviews) | Not enough data | Not enough data | 
| **Applicant Data Management** | Not enough data | Not enough data | Not enough data | 
| **Hiring Processes Tracking** | 8.3 (5 reviews) | Not enough data | Not enough data | 
| **Automated Resume Parsing** | Not enough data | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Candidate-Facing Statuses** | Not enough data | Not enough data | Not enough data | 
| **Workflow Building** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Customization ** | 8.5 (66 reviews) ✓ Verified | Not enough data | 8.3 (29 reviews) ✓ Verified | 
| **Integration APIs** | 8.9 (63 reviews) ✓ Verified | Not enough data | 8.1 (31 reviews) ✓ Verified | 
| **Internationalization** | 8.5 (54 reviews) | Not enough data | 7.1 (17 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.8 (59 reviews) ✓ Verified | Not enough data | 8.5 (32 reviews) ✓ Verified | 
| **Performance** | 8.9 (61 reviews) ✓ Verified | Not enough data | 8.7 (39 reviews) ✓ Verified | 
| **Mobility** | 8.7 (29 reviews) | Not enough data | 8.0 (28 reviews) ✓ Verified | 
| **Reporting** | 8.9 (63 reviews) ✓ Verified | Not enough data | 8.8 (36 reviews) ✓ Verified | 
| **Dashboards** | 9.1 (65 reviews) ✓ Verified | Not enough data | 8.9 (39 reviews) ✓ Verified | 

#### AI - Applicant Tracking Systems (ATS)

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Predictive Insights** | Not enough data | Not enough data | Not enough data | 
| **AI Job Description** | Not enough data | Not enough data | Not enough data | 
| **Chatbot** | Feature Not Available | Not enough data | Not enough data | 

### AI Recruiting

| Product | Score | Reviews |
|---|---|---|
| **Gem** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |
| **hireEZ** | N/A | N/A |

#### AI Core Recruiting    

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Automated Resume Screening** | Not enough data | Not enough data | Not enough data | 
| **End-to-End AI Recruiting Workflow** | Not enough data | Not enough data | Not enough data | 
| **Adaptive AI Model Refinement** | Not enough data | Not enough data | Not enough data | 
| **Human Oversight** | Not enough data | Not enough data | Not enough data | 

#### AI Interviewing & Assessment

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **AI-Enabled Interviews & Assessments** | Not enough data | Not enough data | Not enough data | 

#### Job Content Creation

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| ** AI-Generated Job Descriptions ** | Not enough data | Not enough data | Not enough data | 

#### AI Candidate Interaction & Outreach

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Automated Interview Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Conversational Chatbots & Virtual Assistants** | Not enough data | Not enough data | Not enough data | 
| **AI-Driven Outreach & Follow-Ups ** | Not enough data | Not enough data | Not enough data | 

#### AI Candidate Evaluation & Insights

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Recruiter Decision Support    ** | Not enough data | Not enough data | Not enough data | 
| **AI-Based Candidate Ranking** | Not enough data | Not enough data | Not enough data | 
| **AI-Based Candidate Assessment** | Not enough data | Not enough data | Not enough data | 

### Recruitment Marketing

| Product | Score | Reviews |
|---|---|---|
| **Gem** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |
| **hireEZ** | 8.3/10 | 23 |

#### Platform Basics

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Interoperability** | Not enough data | Not enough data | 8.2 (15 reviews) ✓ Verified | 
| **Performance** | Not enough data | Not enough data | 8.8 (18 reviews) ✓ Verified | 
| **Integrations** | Not enough data | Not enough data | 8.6 (14 reviews) ✓ Verified | 

#### Platform Content

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Digital Strategy** | Not enough data | Not enough data | 7.8 (12 reviews) ✓ Verified | 
| **Candidate Relationship Management** | Not enough data | Not enough data | 8.0 (15 reviews) ✓ Verified | 
| **Employer Branding** | Not enough data | Not enough data | 7.8 (9 reviews) ✓ Verified | 
| **Social Recruiting** | Not enough data | Not enough data | 8.7 (13 reviews) ✓ Verified | 

#### Platform Performance

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Automation** | Not enough data | Not enough data | 8.4 (20 reviews) ✓ Verified | 
| **File Sharing** | Not enough data | Not enough data | 8.0 (15 reviews) ✓ Verified | 
| **Reporting** | Not enough data | Not enough data | 8.0 (18 reviews) ✓ Verified | 

#### Platform Additional Functionality

| Feature | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Dashboard** | Not enough data | Not enough data | 9.0 (19 reviews) ✓ Verified | 
| **Mobility** | Not enough data | Not enough data | 7.9 (12 reviews) ✓ Verified | 

---
## Categories
**Shared Categories (1):** [SAP Store Software](https://www.g2.com/categories/sap-store)

**Unique to Gem (5):** [Talent Intelligence Software](https://www.g2.com/categories/talent-intelligence), [Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats), [Candidate Relationship Management Software](https://www.g2.com/categories/candidate-relationship-management), [Recruiting Automation Software](https://www.g2.com/categories/recruiting-automation), [Diversity Recruiting Software](https://www.g2.com/categories/diversity-recruiting)

**Unique to Qualtrics Customer Experience (8):** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace), [Experience Management Software](https://www.g2.com/categories/experience-management), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics), [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)

**Unique to hireEZ (8):** [Recruitment Platforms](https://www.g2.com/categories/recruitment-platforms), [Talent Intelligence Software](https://www.g2.com/categories/talent-intelligence), [Diversity Recruiting Software](https://www.g2.com/categories/diversity-recruiting), [Recruiting Automation Software](https://www.g2.com/categories/recruiting-automation), [Recruitment Marketing Platforms](https://www.g2.com/categories/recruitment-marketing), [Candidate Relationship Management Software](https://www.g2.com/categories/candidate-relationship-management), [Staffing Software](https://www.g2.com/categories/staffing), [AI Recruiting Software](https://www.g2.com/categories/ai-recruiting)


---
## Reviewer Demographics

### By Company Size

| Segment | Gem | Qualtrics Customer Experience | hireEZ | 
|---|---|---|---|
| **Small-Business** | 26.7% | 12.7% | 40.8% | 
| **Mid-Market** | 49.2% | 35.8% | 29.2% | 
| **Enterprise** | 24.0% | 51.5% | 30.0% | 

### By Industry

#### Gem

- **Computer Software:** 26.1%
- **Staffing and Recruiting:** 20.9%
- **Information Technology and Services:** 12.9%
- **Financial Services:** 6.0%
- **Human Resources:** 3.6%
- **Internet:** 3.6%
- **Hospital & Health Care:** 2.8%
- **Mental Health Care:** 2.8%
- **Health, Wellness and Fitness:** 2.0%
- **Computer Games:** 1.6%
- **Other:** 17.7%

#### Qualtrics Customer Experience

- **Information Technology and Services:** 10.4%
- **Higher Education:** 6.9%
- **Computer Software:** 5.3%
- **Marketing and Advertising:** 5.3%
- **Education Management:** 5.3%
- **Telecommunications:** 4.4%
- **Financial Services:** 4.2%
- **Insurance:** 3.3%
- **Market Research:** 2.8%
- **Banking:** 2.8%
- **Other:** 49.3%

#### hireEZ

- **Staffing and Recruiting:** 27.2%
- **Information Technology and Services:** 15.2%
- **Computer Software:** 12.4%
- **Human Resources:** 8.0%
- **Hospital & Health Care:** 6.0%
- **Internet:** 4.4%
- **Retail:** 2.4%
- **Biotechnology:** 1.6%
- **Defense & Space:** 1.6%
- **Management Consulting:** 1.6%
- **Other:** 19.6%

---
## Alternatives

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- [Workable](https://www.g2.com/products/workable/reviews) — 4.4/5 stars (702 reviews)

---
## Top Discussions

### Gem

No discussions available for this product.

### Qualtrics Customer Experience

- Title: [How do other school districts use the platform?  We are always looking for ways to improve our use.](https://www.g2.com/discussions/15011-how-do-other-school-districts-use-the-platform-we-are-always-looking-for-ways-to-improve-our-use) — 3 comments, 1 upvote
  > **Top comment:** "@shawnwigg on Twitter is an excellent resource on this use case"
- Title: [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) — 1 comment
  > **Top comment:** "It acts an listening agent where you  an build, collect and organise data and gain insights out of the visualised data. 
Provides the summary for next..."
- Title: [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) — 1 comment
  > **Top comment:** "Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. "
- Title: [What is a customer experience platform?](https://www.g2.com/discussions/what-is-a-customer-experience-platform) — 1 comment, 1 upvote
  > **Top comment:** "good work "
- Title: [What is qualtrics CX?](https://www.g2.com/discussions/what-is-qualtrics-cx) — 1 comment
  > **Top comment:** "It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on data"

### hireEZ

- Title: [How much does Hiretual Pro cost?](https://www.g2.com/discussions/hiretual-pro-pricing) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Hiretual Pro service is priced competitively with other high-value recruiting products."
- Title: [Does Hiretual have enterprise security certifications?](https://www.g2.com/discussions/enterprise-security-certifications) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hiretual is actively working towards SOC2 Type 2 certifications."
- Title: [Where is Hiretual available for use?](https://www.g2.com/discussions/international-availability) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "At this time, Hiretual is available for use globally by their customers. Hiretual is Privacy Shield and GDPR certified for their customers who are physically..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gem-vs-qualtrics-customer-experience-vs-hireez)