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4. [Qualtrics Customer Experience Discussions](https://www.g2.com/products/qualtrics-customer-experience/discuss)

[
 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-customer-experience%282%29.png "Product Avatar Image")
 
 ![Reward for good Qualtrics Customer Experience reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/37303/medal.svg "Reward for good Qualtrics Customer Experience reviews")
](/products/qualtrics-customer-experience/reviews)

[

Qualtrics Customer Experience

](/products/qualtrics-customer-experience/reviews)

(752)4.3/5

Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to better serve clients. Drive company-wide improvement—across processes, products, and digital properties—to increase customer lifetime value. Frontline Care (TM) uses omnichannel analytics and AI-powered automation to deliver powerful, personalized recommendations for every customer straight to your frontline customer care teams so you can increase usage, drive upsell, and reduce churn. Leverage our Frontline Digital (™) Product to analyze customer journeys so you can step in at the right time to remove friction or redirect users to a better experience. Understand digital customer behavior through session replays and frustration detection like rage clicks and mouse thrashing. Use Frontline Locations (™) to compile online reviews within the same platform so you can connect the dots between channels and get a bird’s eye view across the end-to-end customer experience. Bring together feedback from your customers with the voice of your frontline employees and make sense of it all in seconds with our AI-powered platform. Qualtrics is used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee, and brand—on one platform. Over 13,500 enterprises worldwide, including more than 85 percent of the Fortune 500, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee-centric culture, and build iconic brands.

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### 55.0

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G2

Pinned by G2 as a common question

•

over 4 years ago

More Options 
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[
# What is a customer experience platform?
](/discussions/what-is-a-customer-experience-platform)
What is a customer experience platform?

[

Feedback Analytics Software

](https://www.g2.com/tags/feedback-analytics-software)[

Experience Management Software

](https://www.g2.com/tags/experience-management-software)[

Genesys AppFoundry Marketplace

](https://www.g2.com/tags/genesys-appfoundry-marketplace)

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1 Comment

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 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

 ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question")
G2

Pinned by G2 as a common question

•

about 3 years ago

More Options 
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[
# What is Qualtrics Customer Experience used for?
](/discussions/what-is-qualtrics-customer-experience-used-for)
What is Qualtrics Customer Experience used for?

[

Feedback Analytics Software

](https://www.g2.com/tags/feedback-analytics-software)[

Genesys AppFoundry Marketplace

](https://www.g2.com/tags/genesys-appfoundry-marketplace)[

Experience Management Software

](https://www.g2.com/tags/experience-management-software)[

SAP Store Software

](https://www.g2.com/tags/sap-store-software)

[

Contact Center Quality Assurance Software

](https://www.g2.com/tags/contact-center-quality-assurance-software)[

Proactive Customer Retention Software

](https://www.g2.com/tags/proactive-customer-retention-software)[

Social Customer Service Software

](https://www.g2.com/tags/social-customer-service-software)

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 (true)\<0\>0\>Upvotes (false)

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0 Comments

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 ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question")
G2

Pinned by G2 as a common question

•

over 3 years ago

More Options 
- 

[
# What does qualtrics software do?
](/discussions/what-does-qualtrics-software-do)
What does qualtrics software do?

[

Feedback Analytics Software

](https://www.g2.com/tags/feedback-analytics-software)[

Genesys AppFoundry Marketplace

](https://www.g2.com/tags/genesys-appfoundry-marketplace)[

Experience Management Software

](https://www.g2.com/tags/experience-management-software)[

SAP Store Software

](https://www.g2.com/tags/sap-store-software)

[

Contact Center Quality Assurance Software

](https://www.g2.com/tags/contact-center-quality-assurance-software)[

Proactive Customer Retention Software

](https://www.g2.com/tags/proactive-customer-retention-software)[

Social Customer Service Software

](https://www.g2.com/tags/social-customer-service-software)

Show More

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 (true)\<0\>0\>Upvotes (false)

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1 Comment

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[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Qualtrics+Customer+Experience+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fqualtrics-customer-experience%2Fdiscuss%0aAsk+Qualtrics+Customer+Experience+questions+and+get+answers+from+expert+users+in+our+Qualtrics+Customer+Experience+Discussions+section.)

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G2

Pinned by G2 as a common question

•

almost 4 years ago

More Options 
- 

[
# Is qualtrics a CRM?
](/discussions/is-qualtrics-a-crm)
Is qualtrics a CRM?

[

Feedback Analytics Software

](https://www.g2.com/tags/feedback-analytics-software)[

Genesys AppFoundry Marketplace

](https://www.g2.com/tags/genesys-appfoundry-marketplace)[

Experience Management Software

](https://www.g2.com/tags/experience-management-software)[

SAP Store Software

](https://www.g2.com/tags/sap-store-software)

[

Contact Center Quality Assurance Software

](https://www.g2.com/tags/contact-center-quality-assurance-software)[

Proactive Customer Retention Software

](https://www.g2.com/tags/proactive-customer-retention-software)[

Social Customer Service Software

](https://www.g2.com/tags/social-customer-service-software)

Show More

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 (true)\<0\>0\>Upvotes (false)

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1 Comment

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 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

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G2

Pinned by G2 as a common question

•

over 4 years ago

More Options 
- 

[
# What is qualtrics CX?
](/discussions/what-is-qualtrics-cx)
What is qualtrics CX?

[

Feedback Analytics Software

](https://www.g2.com/tags/feedback-analytics-software)[

Experience Management Software

](https://www.g2.com/tags/experience-management-software)[

Genesys AppFoundry Marketplace

](https://www.g2.com/tags/genesys-appfoundry-marketplace)

* * *

 (true)\<0\>0\>Upvotes (false)

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1 Comment

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 ![Rowvill B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rowvill B.")
RB

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[Rowvill B.](https://www.g2.com/users/d3ac8de6-44c2-4491-a430-3ef74dc1f963 "Rowvill B.")

•

over 5 years ago

Assistant Manager at Guardian Life

Assistant Manager at Guardian Life

More Options 
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[
# What is the best way to learn Java scripts and build custom dashboards?
](/discussions/52114-what-is-the-best-way-to-learn-java-scripts-and-build-custom-dashboards)
Is there a way to customize the dashboards using Java scripts?

[

Genesys AppFoundry Marketplace Software

](https://www.g2.com/tags/genesys-appfoundry-marketplace-software)[

Feedback Analytics Software

](https://www.g2.com/tags/feedback-analytics-software)[

Experience Management Software

](https://www.g2.com/tags/experience-management-software)

* * *

 (true)\<0\>0\>Upvotes (false)

* * *

1 Comment

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NT

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[Natalie T.](https://www.g2.com/users/488d3361-9e0b-47ea-b408-fadc8cb60dca "Natalie T.")

•

about 7 years ago

Director of Curriculum & Instruction

Director of Curriculum & Instruction

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[
# How do other school districts use the platform? We are always looking for ways to improve our use.
](/discussions/15011-how-do-other-school-districts-use-the-platform-we-are-always-looking-for-ways-to-improve-our-use)
?

[

Enterprise Feedback Management Software

](https://www.g2.com/tags/enterprise-feedback-management-software)

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 (true)\<0\>0\>Upvotes (false)

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## Top Contributors in Qualtrics Customer Experience

1

 ![Emily A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily A.")
EA

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### [Emily A.](https://www.g2.com/users/103ecdb6-40b1-443a-a98a-cbf2690806f2 "Emily A.")

Market Research Analyst

1 pt

2

NT

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### [Natalie T.](https://www.g2.com/users/488d3361-9e0b-47ea-b408-fadc8cb60dca "Natalie T.")

Director of Curriculum & Instruction

1 pt

3

 ![Rowvill B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rowvill B.")
RB

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### [Rowvill B.](https://www.g2.com/users/d3ac8de6-44c2-4491-a430-3ef74dc1f963 "Rowvill B.")

Assistant Manager - Consumer Insights

1 pt

4

 ![Anuradha B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anuradha B.")
AB

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### [Anuradha B.](https://www.g2.com/users/07e822de-eb79-4a92-ac6b-df540898fb2c "Anuradha B.")

1 pt

5

 ![Sosa W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sosa W.")
SW

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### [Sosa W.](https://www.g2.com/users/a12f4612-5b9e-483d-8161-128e0f536e1f "Sosa W.")

Production

1 pt