Top 10 Qualtrics Customer Experience Alternatives & Competitors

Top 10 Alternatives to Qualtrics Customer Experience Recently Reviewed By G2 Community

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Reputation
By Reputation
4.6/5
(2,388)
Product Description
Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of public and private feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. We refer to this process as Reputation Experience Management, a category we created.
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Reviewers say compared to Qualtrics Customer Experience, Reputation is:
Easier to set up
Easier to admin
More usable
Categories in common with Qualtrics Customer Experience:
Experience Management
Social Customer Service
Social Media Analytics
Social Media Listening Tools

Birdeye
By Birdeye
4.7/5
(3,694)
Product Description
Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behavior and competitor activity. The result: more leads and foot traffic, reduced costs, and accelerated revenue growth. At the core of Birdeye is its Agentic Platform, which powers a growing suite of specialized AI agents designed to function like always-on teammates. These agents manage reviews, engage leads, respond to customers, streamline social media, run surveys, maintain listings, send reminders, provide insights, and coordinate across locations. By collaborating seamlessly, they form a scalable digital workforce—always learning, always on-brand, and always driving outcomes. Birdeye stands apart with its agentic AI platform that brands can customize using Birdeye’s unique outcome-framework. Businesses can configure agents with specific triggers that deliver measurable tasks and results for each location, while maintaining the authentic voice of the brand across every interaction. With location-aware AI and a fully integrated platform that brings together reputation, messaging, social, surveys, listings, insights, and more, Birdeye eliminates the need for fragmented point solutions. For multi-location and franchise brands in industries such as healthcare, retail, financial services, real estate, restaurants, and beyond, Birdeye delivers scalability without sacrificing precision. By uniting automation with actionable insights, Birdeye enables organizations to boost visibility, increase customer engagement, and grow revenue—faster and more efficiently. With Birdeye, businesses don’t just adopt AI—they gain an agentic workforce dedicated to delivering real business outcomes. Birdeye: Always On. Always On-Brand. Always Driving Outcomes.
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Reviewers say compared to Qualtrics Customer Experience, Birdeye is:
Easier to set up
Easier to admin
Easier to do business with
Categories in common with Qualtrics Customer Experience:
Feedback Analytics
Experience Management

InMoment Experience Improvement (XI) Platform
By InMoment
4.7/5
(319)
Product Description
InMoment is a cloud-based customer experience (CX) optimization platform that gives you the ability to listen to and engage with your customers to improve business results through better experiences.
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Reviewers say compared to Qualtrics Customer Experience, InMoment Experience Improvement (XI) Platform is:
Easier to set up
Easier to admin
More usable
Categories in common with Qualtrics Customer Experience:
Feedback Analytics
Experience Management
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AskNicely
By AskNicely
4.7/5
(1,041)
Product Description
The simple way to measure and improve customer happiness using the Net Promoter Score (NPS) framework.
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Reviewers say compared to Qualtrics Customer Experience, AskNicely is:
Easier to set up
Easier to admin
Easier to do business with
Categories in common with Qualtrics Customer Experience:
Experience Management

Medallia Customer Experience
By Medallia
4.5/5
(169)
Product Description
Medallia's feedback management products are built on technology that's designed to capture users' attention, make solutions clear and motivate employees to act.
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Reviewers say compared to Qualtrics Customer Experience, Medallia Customer Experience is:
Slower to reach roi
More expensive
More usable
Categories in common with Qualtrics Customer Experience:
Feedback Analytics
Experience Management

Forsta
By Forsta
4.2/5
(331)
Product Description
Forsta is the new frontier of Customer Experience and Market Research Technology. Formed in 2021 via the merger of industry leaders Confirmit, FocusVision and Dapresy, our global company powers the richest and most comprehensive set of research and insights solutions, spanning CX, enterprise feedback management, VoC (Voice of the Customer), VoE (Voice of the Employee), Qual, Quant, Data Visualization and more.
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Reviewers say compared to Qualtrics Customer Experience, Forsta is:
Slower to reach roi
Easier to set up
More expensive
Categories in common with Qualtrics Customer Experience:
Feedback Analytics
Experience Management

QuestionPro
By QuestionPro
4.5/5
(1,096)
Product Description
QuestionPro is a leading provider of online survey software that allows our users to generate the insights they need to make better business decisions. Our software includes not only tools for creation, distribution, and analysis of surveys, but also provides a platform for polling, tablet-based mobile research, and data visualization.
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Reviewers say compared to Qualtrics Customer Experience, QuestionPro is:
Easier to set up
Easier to admin
Easier to do business with
Categories in common with Qualtrics Customer Experience:
Experience Management

SurveySparrow
By SurveySparrow Inc.
4.4/5
(2,029)
Product Description
SurveySparrow is designed to enable users to create and share highly engaging, mobile-first surveys that offer a chat-like experience.
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Reviewers say compared to Qualtrics Customer Experience, SurveySparrow is:
Easier to set up
Easier to admin
More usable
Categories in common with Qualtrics Customer Experience:
Feedback Analytics
Experience Management

Genesys Cloud CX
By Genesys
4.4/5
(1,488)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to Qualtrics Customer Experience, Genesys Cloud CX is:
Easier to set up
Easier to admin
More usable
Categories in common with Qualtrics Customer Experience:
Genesys AppFoundry Marketplace
Contact Center Quality Assurance
Social Customer Service

G2 Deals

Buying software just got smarter. And cheaper.

This is how G2 Deals can help you:

• Easily shop for curated – and trusted – software
• Own your own software buying journey
• Discover exclusive deals on software

See Exclusive Offers