Compare Fin by Intercom and Salesmsg 
At a Glance
Market Segments
Small-Business (58.5% of reviews)
Small-Business (69.4% of reviews)
Entry-Level Pricing
$0.99 1 Outcome
Free
Fin by Intercom
Star Rating
(3,818)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansSalesmsg
Star Rating
(372)4.7 out of 5
Market Segments
Small-Business (69.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a human-like interaction, with users appreciating its quick and comprehensive responses. Many find it refreshing compared to other AI chatbots that often deliver vague answers.
- Users say that Salesmsg stands out for its user-friendly interface and regular updates, which help keep the platform aligned with current technology trends. This makes it easier for teams to stay connected with customers efficiently.
- Reviewers mention that while Fin by Intercom has a higher overall satisfaction score, Salesmsg receives praise for its ease of use and setup, with many users highlighting how simple it is to manage communications across their CRM system.
- According to verified reviews, Salesmsg shines in its notification system, which users find distinct and non-intrusive, allowing them to stay focused while managing multiple conversations throughout the day.
- G2 reviewers highlight that Fin by Intercom is particularly effective in live chat scenarios, with users noting its ability to handle inquiries efficiently and refer complex issues to customer service when necessary.
- Users report that both platforms have their strengths, but Salesmsg's integration capabilities, especially with HubSpot, provide a significant advantage for teams looking to streamline their communication processes across various channels.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Salesmsg
Pay-As-You-Go
Free
Best for users who want to evaluate Salesmsg. Start with a free account and upgrade to a monthly or annual plan.
- Dedicated free account
- Upgrade at anytime
- Pay only for what you need
Free Trial
Fin by Intercom
Free Trial is available
Salesmsg
Free Trial is available
Ratings
Meets Requirements
8.7
2,877
9.3
310
Ease of Use
8.9
2,908
9.4
321
Ease of Setup
8.4
1,510
9.3
217
Ease of Admin
8.6
1,340
9.3
115
Quality of Support
8.6
2,773
9.2
282
Has the product been a good partner in doing business?
8.8
1,336
9.6
113
Product Direction (% positive)
8.8
2,729
9.5
317
Features by Category
Ticket and Case Management
8.6
1102
|
Verified
Not enough data
8.8
1122
|
Verified
Not enough data
8.7
1100
|
Verified
Not enough data
8.6
1151
|
Verified
Not enough data
8.3
681
|
Verified
Not enough data
8.8
1138
|
Verified
Not enough data
8.8
1063
|
Verified
Not enough data
8.6
964
|
Verified
Not enough data
Generative AI
8.3
249
Not enough data
8.2
249
Not enough data
Agentic AI - Help Desk
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Not enough data
Communication Channels
8.8
894
|
Verified
Not enough data
8.8
1093
|
Verified
Not enough data
9.4
1269
|
Verified
Not enough data
8.3
812
Not enough data
7.6
523
Not enough data
Platform
8.1
722
|
Verified
Not enough data
8.2
1270
|
Verified
Feature Not Available
8.7
826
|
Verified
Not enough data
8.7
791
|
Verified
Not enough data
8.1
1018
|
Verified
Not enough data
8.2
1019
|
Verified
Not enough data
Messenger
8.8
383
|
Verified
9.1
23
8.1
363
|
Verified
7.2
22
9.3
478
|
Verified
8.4
23
8.5
327
|
Verified
9.2
23
Channels
8.0
293
|
Verified
7.8
23
9.0
438
|
Verified
7.6
22
7.9
207
|
Verified
9.6
23
7.3
121
7.3
22
8.1
229
|
Verified
7.5
22
Customers
8.8
428
|
Verified
9.3
23
8.6
432
|
Verified
9.1
23
8.2
436
|
Verified
9.1
23
8.3
387
|
Verified
9.0
23
8.2
379
|
Verified
8.7
23
Agentic AI - Conversational Marketing
Not enough data
7.0
9
Not enough data
8.1
9
Not enough data
7.8
9
Not enough data
7.5
8
Not enough data
7.0
9
Not enough data
6.9
9
Not enough data
6.9
9
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Text Messaging
Not enough data
8.4
243
Not enough data
9.5
268
Not enough data
8.8
239
Not enough data
8.6
242
Not enough data
8.1
225
Not enough data
8.3
221
Not enough data
8.9
240
Not enough data
8.7
225
SMS Platform
Not enough data
8.1
220
Not enough data
8.5
227
Not enough data
7.6
189
Not enough data
7.4
196
Not enough data
7.5
198
Not enough data
8.1
209
Agentic AI - SMS Marketing
Not enough data
7.2
32
Not enough data
7.8
31
Not enough data
7.7
31
Not enough data
7.5
31
Not enough data
7.4
31
Not enough data
7.4
31
Channels
8.8
229
8.3
28
8.3
218
8.4
29
Feature Not Available
8.2
27
Design
Feature Not Available
8.7
29
Feature Not Available
Feature Not Available
8.7
230
9.1
29
8.7
222
9.0
29
8.6
215
8.5
27
Generative AI
Feature Not Available
7.8
27
8.2
85
8.1
27
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
597
Not enough data
8.8
587
Not enough data
9.0
589
Not enough data
8.8
558
Not enough data
8.6
478
Not enough data
Platform
9.5
616
Not enough data
8.9
584
Not enough data
8.8
579
Not enough data
8.7
564
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
142
Not enough data
Conversational Platform
8.7
1058
Not enough data
8.7
839
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
519
Not enough data
8.8
813
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
155
Not enough data
Messaging Channels
Not enough data
9.7
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
Administration
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.1
6
Not enough data
8.1
6
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
204
Not enough data
Generative AI
8.3
297
7.9
16
8.3
295
7.3
16
Feature Not Available
7.2
16
Communication
9.2
1443
|
Verified
8.9
18
8.9
1451
|
Verified
9.6
18
8.7
1192
|
Verified
8.8
18
9.1
1358
|
Verified
9.6
18
8.2
595
Feature Not Available
Internal Use
8.2
1270
|
Verified
Feature Not Available
8.7
1095
|
Verified
9.5
18
8.2
1043
|
Verified
9.4
17
8.7
1251
|
Verified
8.7
18
8.9
1321
|
Verified
9.1
18
8.6
1289
|
Verified
9.4
18
Generative AI
8.2
94
Not enough data
Self-Service Experience
9.0
657
Not enough data
8.9
653
Not enough data
Feature Not Available
Not enough data
8.2
491
Not enough data
8.4
536
Not enough data
Self-Service Platform
8.7
532
Not enough data
8.8
540
Not enough data
8.4
482
Not enough data
8.6
524
Not enough data
Agentic AI - Customer Self-Service
7.4
47
Not enough data
7.9
47
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
88
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.4
17
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
7.8
9
Not enough data
7.3
8
Not enough data
8.8
8
Not enough data
9.3
9
Not enough data
Not enough data
Contacts
Not enough data
9.8
9
Not enough data
9.0
8
Not enough data
8.8
8
Insights
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
9.0
8
Not enough data
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Campaigns
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.8
190
Not enough data
7.9
195
Not enough data
7.8
167
Not enough data
8.5
188
Not enough data
8.0
161
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
160
Not enough data
7.9
171
Not enough data
8.5
187
Not enough data
Automation
8.3
191
Not enough data
8.0
163
Not enough data
7.2
156
Not enough data
Autonomy
7.6
162
Not enough data
7.7
163
Not enough data
7.2
161
Not enough data
7.7
166
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
8.2
17
Not enough data
7.8
17
Not enough data
9.2
17
Not enough data
7.6
17
Not enough data
7.0
17
Not enough data
7.9
17
Categories
Categories
Shared Categories
Fin by Intercom and Salesmsg are categorized as Shared Inbox, Customer Communications Management, Conversational Marketing, and Live Chat
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Conversational Support, Digital Adoption Platform, Chatbots, Social Customer Service, Help Desk, Customer Self-Service, and Conversational Interface Agents
Salesmsg is categorized as SMS Marketing, Proactive Notification, RCS Business Messaging, Mobile Marketing, Appointment Reminder, Contact Center, Auto Dialer, Call Center Infrastructure (CCI), Outbound Call Tracking, Google Workspace Communication Tools, Emergency Notification, and AI Sales Assistant
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesmsg
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.5%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Health, Wellness and Fitness
8.4%
Real Estate
7.0%
Consumer Services
5.6%
Insurance
4.7%
Marketing and Advertising
4.7%
Other
69.6%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Does Salesmsg have a mobile app?
5 Comments
ME
Yes! It works great too. You can message and call from it.Read more
Does Salesmsg integrate with HubSpot?
3 Comments
CC
It does! They even put together a video about it: https://app.hubspot.com/ecosystem/420960/marketplace/apps/marketing/live-chat/salesmsg
Just login to your...Read more
Salesmsg has no more discussions with answers
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