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Compare Dynatrace and Five9 Intelligent Cloud Contact Center Platform 
Featured Products
At a Glance
Market Segments
Enterprise (69.1% of reviews)
Mid-Market (56.8% of reviews)
Entry-Level Pricing
Starts at $69 per month billed annually, per 8 GB Host
No pricing available
Dynatrace
Star Rating
(1,348)4.5 out of 5
Market Segments
Enterprise (69.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $69 per month billed annually, per 8 GB Host
Browse all 3 pricing plansFive9 Intelligent Cloud Contact Center Platform
Star Rating
(584)4.1 out of 5
Market Segments
Mid-Market (56.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Five9 Intelligent Cloud Contact Center PlatformSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Five9 Intelligent Cloud Contact Center Platform excels in user-friendliness, with many users highlighting its intuitive interface and ease of learning. One user mentioned, "Very user friendly and very easy to learn, I use it every day for work," which suggests that new users can quickly adapt to the platform.
- Users say that Dynatrace stands out for its powerful monitoring capabilities, particularly in complex environments. Reviewers appreciate its ability to provide deep, real-time insights into application performance, with one noting, "It has the great ability to provide deep, real-time insights into the performance of applications and infrastructure."
- According to verified reviews, Five9's intelligent call routing and CRM integrations significantly enhance customer communication, making it easier for agents to connect customers with the right representatives. A user remarked, "The intelligent call routing... helps ensure customers are connected quickly to the right person."
- Reviewers mention that Dynatrace's automatic mapping of services and dependencies is a game-changer for troubleshooting. One user highlighted, "The way it automatically maps out services and dependencies is genuinely helpful," indicating that it simplifies the process of identifying issues.
- G2 reviewers note that while Five9 has a solid support quality score, Dynatrace outperforms it in this area, with users praising Dynatrace's responsive support team. One reviewer stated, "It helps to monitor very hosts," suggesting that users feel well-supported in managing their infrastructure.
- Users report that both platforms have their strengths, but Dynatrace's higher overall ratings in quality and satisfaction metrics indicate a more favorable reception among users. This is reflected in the feedback that emphasizes Dynatrace's comprehensive monitoring features, while Five9 is recognized for its effective communication tools.
Pricing
Entry-Level Pricing
Dynatrace
Full-stack monitoring
Starts at $69
per month billed annually, per 8 GB Host
Advanced observability for apps and infrastructure across hybrid and multi-clouds at scale
- Application performance
- Infrastructure monitoring
- AIOps
Five9 Intelligent Cloud Contact Center Platform
No pricing availableFree Trial
Dynatrace
Free Trial is available
Five9 Intelligent Cloud Contact Center Platform
No trial information availableRatings
Meets Requirements
8.8
1,057
8.4
485
Ease of Use
8.3
1,067
8.4
494
Ease of Setup
8.4
660
8.0
352
Ease of Admin
8.2
619
8.0
298
Quality of Support
8.7
1,000
8.3
467
Has the product been a good partner in doing business?
8.7
617
8.6
296
Product Direction (% positive)
9.2
1,031
7.5
481
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
6.9
8
Not enough data
7.9
58
Not enough data
9.2
10
Not enough data
8.3
9
Not enough data
8.3
10
Not enough data
8.5
9
User Behavior
8.9
116
|
Verified
Not enough data
8.0
87
|
Verified
Not enough data
8.3
105
|
Verified
Not enough data
A/B Testing
8.4
101
|
Verified
Not enough data
8.0
76
Not enough data
8.7
110
|
Verified
Not enough data
8.2
75
Not enough data
Visitor Information
8.6
117
|
Verified
Not enough data
8.4
112
|
Verified
Not enough data
Agentic AI - Session Replay
Not enough data
Not enough data
Dialing Options
Not enough data
8.9
145
|
Verified
Not enough data
8.8
139
|
Verified
Not enough data
6.5
8
Agent Tools
Not enough data
8.8
123
|
Verified
Not enough data
8.7
135
|
Verified
Not enough data
8.9
147
|
Verified
Automation
Not enough data
8.3
127
|
Verified
Not enough data
8.8
125
|
Verified
Not enough data
8.4
119
|
Verified
Agentic AI - Auto Dialer
Not enough data
5.6
9
Not enough data
5.9
9
AI Capabilities - Auto Dialer
Not enough data
4.2
6
Not enough data
3.9
6
Not enough data
3.9
6
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functionality
8.8
61
Not enough data
9.0
61
Not enough data
8.5
58
Not enough data
8.0
58
Not enough data
8.7
54
Not enough data
8.4
58
Not enough data
Agentic AI - Website Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
9.1
158
Not enough data
8.4
137
Not enough data
8.5
134
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
8.4
127
Not enough data
8.7
154
Not enough data
7.8
102
Not enough data
Performance
9.1
151
Not enough data
9.4
157
Not enough data
8.5
148
Not enough data
9.0
148
Not enough data
Functionality
8.9
74
Not enough data
8.9
72
Not enough data
8.6
69
Not enough data
9.0
73
Not enough data
8.3
70
Not enough data
8.7
72
Not enough data
Agentic AI - Database Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.0
48
Not enough data
8.9
47
Not enough data
8.5
43
Not enough data
8.2
44
Not enough data
Monitoring - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
8.6
47
Not enough data
8.8
47
Not enough data
Feature Not Available
Not enough data
Analytics - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Security - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Network Performance - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
9.0
200
Not enough data
8.2
186
Not enough data
8.9
184
Not enough data
9.0
194
Not enough data
Not enough data
Not enough data
Administration
8.5
171
Not enough data
8.5
152
Not enough data
8.4
157
Not enough data
Not enough data
Not enough data
Analysis
8.3
181
Not enough data
8.6
198
Not enough data
Feature Not Available
Not enough data
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
8.5
51
Not enough data
8.4
50
Not enough data
8.4
52
Engagement
Not enough data
8.4
49
Not enough data
8.3
55
Not enough data
8.4
50
Performance
Not enough data
8.7
54
Not enough data
8.9
51
Generative AI
Not enough data
6.1
11
Not enough data
6.4
11
Bug Reporting
8.5
39
Not enough data
7.9
36
Not enough data
8.1
36
Not enough data
Bug Monitoring
8.4
37
Not enough data
8.2
37
Not enough data
7.9
37
Not enough data
Agentic AI - Bug Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.9
224
|
Verified
Not enough data
7.5
171
|
Verified
Not enough data
7.8
167
|
Verified
Not enough data
7.4
162
|
Verified
Not enough data
7.5
171
|
Verified
Generative AI
Not enough data
6.2
58
Functions
Not enough data
8.8
254
|
Verified
Not enough data
8.8
255
|
Verified
Not enough data
8.7
230
|
Verified
Not enough data
8.1
163
|
Verified
Not enough data
8.7
193
|
Verified
Not enough data
8.8
213
|
Verified
Not enough data
8.8
209
|
Verified
Not enough data
8.6
190
|
Verified
Agentic AI - Contact Center
Not enough data
6.2
33
Not enough data
7.3
36
Not enough data
Feature Not Available
Not enough data
6.7
34
Administrative
Not enough data
8.2
229
|
Verified
Not enough data
8.7
247
|
Verified
Not enough data
8.3
261
|
Verified
Not enough data
8.7
201
|
Verified
Not enough data
8.3
172
|
Verified
Functionality
8.5
38
Not enough data
8.3
38
Not enough data
8.8
42
Not enough data
Issue Resolution
8.8
42
Not enough data
8.7
41
Not enough data
8.4
42
Not enough data
Management
8.7
42
Not enough data
8.6
43
Not enough data
8.2
41
Not enough data
Generative AI
7.7
5
Not enough data
8.3
5
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
9.0
70
Not enough data
8.8
69
Not enough data
8.5
70
Not enough data
Monitoring and Management
8.8
63
Not enough data
8.9
69
Not enough data
9.3
69
Not enough data
Agentic AI - Log Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.8
56
Not enough data
8.8
57
Not enough data
9.1
55
Not enough data
8.2
52
Not enough data
Management
8.3
54
Not enough data
8.4
56
Not enough data
8.8
55
Not enough data
9.0
55
Not enough data
Agentic AI - Enterprise Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
8.8
59
Not enough data
8.8
62
Not enough data
8.5
57
Management
Not enough data
8.6
56
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.5
60
Integration
Not enough data
8.8
61
Not enough data
8.5
60
Not enough data
8.5
57
ServiceNow Apps
8.5
9
9.0
7
9.3
10
9.8
7
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Preparation
8.7
60
|
Verified
Not enough data
8.0
57
|
Verified
Not enough data
8.1
56
|
Verified
Not enough data
8.1
56
|
Verified
Not enough data
Analysis
8.4
58
|
Verified
Not enough data
8.3
57
|
Verified
Not enough data
8.5
58
|
Verified
Not enough data
8.2
58
|
Verified
Not enough data
8.5
62
|
Verified
Not enough data
7.9
54
|
Verified
Not enough data
Visualization
9.0
62
|
Verified
Not enough data
8.5
59
|
Verified
Not enough data
Agentic AI - Log Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.8
108
Not enough data
8.7
108
Not enough data
8.9
114
Not enough data
7.6
100
Not enough data
8.4
106
Not enough data
Response
8.7
110
Not enough data
8.6
110
Not enough data
8.1
109
Not enough data
Agentic AI - Application Performance Monitoring (APM)
6.8
10
Not enough data
7.0
10
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
7.2
10
Not enough data
Performance
8.6
109
Not enough data
8.1
109
Not enough data
Functionality
8.5
105
Not enough data
8.3
108
Not enough data
7.7
102
Not enough data
8.4
108
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
8.5
50
|
Verified
Not enough data
8.7
52
|
Verified
Not enough data
8.3
51
|
Verified
Not enough data
8.2
50
|
Verified
Not enough data
6.7
47
Administration
Not enough data
8.0
50
|
Verified
Not enough data
8.1
54
|
Verified
Not enough data
8.1
55
|
Verified
Not enough data
8.2
48
|
Verified
Not enough data
8.3
46
|
Verified
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
7.7
92
Not enough data
6.8
87
Not enough data
8.3
96
Not enough data
8.7
100
Not enough data
8.7
98
Not enough data
8.5
96
Not enough data
8.9
100
Generative AI
Not enough data
6.1
29
Workforce Management
Not enough data
8.9
93
Not enough data
8.9
93
Call Center Infrastructure (CCI)
Not enough data
6.4
12
Not enough data
8.3
12
Not enough data
7.1
12
Not enough data
6.3
12
Administrative
Not enough data
9.0
96
Not enough data
8.7
100
Alerts management
8.2
41
Not enough data
7.7
41
Not enough data
8.7
41
Not enough data
Monitoring
8.8
42
Not enough data
9.2
42
Not enough data
8.9
42
Not enough data
9.2
42
Not enough data
Automation
8.1
41
Not enough data
8.2
41
Not enough data
Analysis
8.3
43
Not enough data
8.3
41
Not enough data
8.5
42
Not enough data
8.3
41
Not enough data
Issue Resolution
8.1
42
Not enough data
8.0
42
Not enough data
8.6
41
Not enough data
Customer Support
Not enough data
8.1
31
Not enough data
8.2
31
Not enough data
7.8
31
Automation
Not enough data
7.7
30
Not enough data
8.4
30
Not enough data
8.1
29
Artificial Intelligence
Not enough data
Feature Not Available
Not enough data
7.8
29
Not enough data
7.5
29
Generative AI
Not enough data
5.2
14
Not enough data
6.6
15
Not enough data
5.4
14
Communication
Not enough data
8.8
56
Not enough data
8.9
57
Not enough data
8.1
50
Not enough data
8.4
52
Not enough data
8.1
43
Internal Use
Not enough data
7.9
58
Not enough data
8.0
46
Not enough data
7.7
45
Not enough data
8.4
48
Not enough data
7.9
49
Not enough data
8.4
50
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
5.3
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
6.1
11
Not enough data
Agentic AI - IT Alerting
6.0
5
Not enough data
5.7
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.0
5
Not enough data
4.7
5
Not enough data
4.3
5
Not enough data
Generative AI
Not enough data
Not enough data
AI Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk Management & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Lifecycle Management
Not enough data
Not enough data
Access Control and Security
Not enough data
Not enough data
Collaboration and Communication
Not enough data
Not enough data
Agentic AI - AI Governance Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Runtime Application Self-Protection (RASP) ToolsHide 4 FeaturesShow 4 Features
Not enough data
Not enough data
Threat Detection & Response - Runtime Application Self-Protection (RASP)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
6.9
8
Not enough data
7.1
8
Calling
Not enough data
9.0
12
Not enough data
8.2
11
Not enough data
8.8
11
Not enough data
9.0
12
Not enough data
9.0
12
Contacts
Not enough data
8.2
12
Not enough data
8.8
10
Not enough data
8.5
12
Insights
Not enough data
8.2
12
Not enough data
8.6
11
Not enough data
8.8
12
Not enough data
7.8
12
Not enough data
7.8
10
Not enough data
6.9
9
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Response
7.5
46
Not enough data
8.1
48
Not enough data
6.8
40
Not enough data
7.7
40
Not enough data
Records
8.5
46
Not enough data
8.4
46
Not enough data
8.8
46
Not enough data
Management
8.9
47
Not enough data
8.2
44
Not enough data
8.4
41
Not enough data
Generative AI
6.7
6
Not enough data
6.7
5
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Autonomy
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynatrace and Five9 Intelligent Cloud Contact Center Platform are categorized as ServiceNow Store Apps
Unique Categories
Dynatrace is categorized as Observability Software, SAP Store, Enterprise Monitoring, Log Monitoring, AIOps Platforms, Database Monitoring, Digital Experience Monitoring (DEM), Website Monitoring, Cloud Infrastructure Monitoring, Runtime Application Self-Protection (RASP) Tools, Session Replay, IT Alerting, Container Monitoring, Log Analysis, Incident Response, Application Performance Monitoring (APM), Network Monitoring, and Bug Tracking
Five9 Intelligent Cloud Contact Center Platform is categorized as Chatbots, AI Voice Assistants, Contact Center, AI Customer Support Agents, Auto Dialer, Contact Center Workforce, Conversational Support, Omnichannel Commerce, Speech Analytics, Help Desk, UCaaS Platforms, Call Compliance, Digital Customer Service Platforms, Customer Communications Management, Live Chat, Contact Center Knowledge Base, Social Customer Service, AI Agent Builders, Proactive Notification, Salesforce AppExchange Apps, Call Center Infrastructure (CCI), AI Governance Tools, Contact Center Quality Assurance, AI Agents For Business Operations, Outbound Call Tracking, and Customer Service Automation
Reviews
Reviewers' Company Size
Dynatrace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Five9 Intelligent Cloud Contact Center Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.4%
Financial Services
10.2%
Computer Software
9.2%
Insurance
9.0%
Banking
8.4%
Other
46.8%
Consumer Services
8.9%
Financial Services
8.1%
Insurance
7.2%
Information Technology and Services
6.3%
Telecommunications
5.4%
Other
64.2%
Alternatives
Discussions
what is the best way to AI integration in Energy and Utlilites services.
3 Comments
DA
Hi. The AI is built into the Dynatrace platform and is purpose built for this use case. It's getting context from the installation of Dynatrace OneAgents...Read more
What is Dynatrace used for?
3 Comments
KS
Dynatrace is a powerful tool we rely on for monitoring APIs and performing data and business analysis. It helps us keep a close eye on our APIs, spotting any...Read more
Is there any capability that Dynatrace can't provide which is offered by Splunk?
2 Comments
RD
Hello -
Dynatrace can pull the same log files. We use both and Splunk is used to pull all logs and store them for a year. We have been using Dynatrace...Read more
Does five9 have a mobile app?
2 Comments
SA
No it is a software that helps connect to people outside of your countryRead more
Loyal customer call acceleration
1 Comment
KG
I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless.Read more
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