Compare Agentforce Sales (formerly Salesforce Sales Cloud) and Dialpad Connect 
At a Glance
Market Segments
Mid-Market (45.9% of reviews)
Small-Business (57.8% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
$25 Per user, per month invoiced annually
Agentforce Sales (formerly Salesforce Sales Cloud)
Star Rating
(25,625)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansDialpad Connect
Star Rating
(4,075)4.4 out of 5
Market Segments
Small-Business (57.8% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Agentforce Sales excels in automation and customizable dashboards, making it a powerful tool for managing sales pipelines and customer relationships. Users appreciate how these features save time and enhance efficiency in their daily operations.
- Users say Dialpad Connect shines in its seamless integration with CRM systems like Salesforce and MS Dynamics 365, allowing for easy logging of calls. This feature is particularly beneficial for users who need to maintain accurate records without extra effort.
- Reviewers mention that while both products have similar star ratings, Agentforce Sales has a significantly higher G2 Score, indicating greater overall user satisfaction. This is reflected in the positive feedback about its real-time insights and effective tracking capabilities.
- According to verified reviews, Dialpad Connect is praised for its reliability, even in low internet connectivity situations. Users find it particularly useful for maintaining communication, especially in roles that require constant contact, like technical recruiting.
- G2 reviewers highlight that Agentforce Sales provides a more comprehensive set of features for opportunity and pipeline management, with users noting its effectiveness in guiding marketing teams and maintaining client relationships throughout the sales process.
- Users report that Dialpad Connect offers impressive AI features, such as call transcripts and summaries, which enhance the user experience. However, some users feel that Agentforce Sales provides a more robust overall solution for sales management, despite Dialpad's strengths in communication tools.
Pricing
Entry-Level Pricing
Agentforce Sales (formerly Salesforce Sales Cloud)
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Free Trial
Agentforce Sales (formerly Salesforce Sales Cloud)
Free Trial is available
Dialpad Connect
Free Trial is available
Ratings
Meets Requirements
8.8
14,048
8.9
3,212
Ease of Use
8.2
18,037
9.1
3,331
Ease of Setup
7.8
8,978
9.0
1,218
Ease of Admin
7.9
4,490
8.9
1,122
Quality of Support
8.1
12,259
8.5
2,499
Has the product been a good partner in doing business?
8.4
4,454
8.9
1,046
Product Direction (% positive)
8.3
13,699
8.2
3,065
Features by Category
Sales Force Automation
8.8
9582
|
Verified
Not enough data
8.3
6403
|
Verified
Not enough data
8.7
9302
|
Verified
Not enough data
8.3
9529
|
Verified
Not enough data
8.0
7327
|
Verified
Not enough data
8.2
7624
|
Verified
Not enough data
8.0
6766
|
Verified
Not enough data
8.1
6669
|
Verified
Not enough data
8.3
7418
|
Verified
Not enough data
Marketing Automation
8.0
6683
|
Verified
Not enough data
8.1
7003
|
Verified
Not enough data
8.5
8108
|
Verified
Not enough data
7.9
5434
Not enough data
Customer Support
8.3
6836
|
Verified
Not enough data
8.1
6392
|
Verified
Not enough data
8.2
6794
|
Verified
Not enough data
8.0
5505
|
Verified
Not enough data
8.2
5996
|
Verified
Not enough data
Reporting & Analytics
8.5
9020
|
Verified
Not enough data
8.5
9182
|
Verified
Not enough data
8.2
7475
|
Verified
Not enough data
Mobile & Social
7.9
5632
|
Verified
Not enough data
7.8
5254
|
Verified
Not enough data
7.7
6111
|
Verified
Not enough data
Platform
8.5
3649
|
Verified
Not enough data
8.5
3650
|
Verified
Not enough data
8.6
3637
|
Verified
Not enough data
8.4
2902
|
Verified
Not enough data
8.5
3180
|
Verified
Not enough data
8.1
3200
|
Verified
Not enough data
8.7
3640
|
Verified
Not enough data
8.1
3031
Not enough data
Integration
8.5
2604
|
Verified
Not enough data
8.5
3083
|
Verified
Not enough data
8.5
2907
|
Verified
Not enough data
Generative AI
7.6
894
Not enough data
Agentic AI - CRM
7.9
269
Not enough data
7.9
254
Not enough data
8.2
259
Not enough data
8.0
243
Not enough data
8.0
246
Not enough data
8.1
259
Not enough data
8.2
255
Not enough data
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
8.7
39
Not enough data
8.4
35
Not enough data
8.6
39
Not enough data
8.4
39
Not enough data
Analysis
8.4
32
Not enough data
8.5
38
Not enough data
8.5
35
Not enough data
8.5
34
Not enough data
Reporting
8.7
33
Not enough data
8.5
28
Not enough data
8.7
26
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.6
273
7.9
27
8.8
297
7.7
27
8.8
317
8.3
27
8.6
292
8.3
28
Organization
9.0
355
8.3
27
8.8
346
9.0
27
8.8
341
9.0
27
Performance Analysis
8.4
285
8.3
28
8.8
310
8.5
28
Sales Analysis
8.4
285
8.2
26
8.8
303
8.1
26
Generative AI
8.5
126
Feature Not Available
8.5
126
9.4
18
Agentic AI - AI Sales Assistant
9.2
30
9.7
6
9.2
30
9.7
6
9.0
27
9.7
6
9.0
26
9.7
6
9.3
28
9.7
6
9.1
27
10.0
6
9.3
29
9.7
6
Integrated Workflows
8.7
523
Not enough data
8.5
515
Not enough data
8.1
469
Not enough data
8.1
463
Not enough data
8.9
528
Not enough data
8.4
471
Not enough data
8.6
483
Not enough data
Repeatability and Reportability
8.4
485
Not enough data
8.7
504
Not enough data
8.7
501
Not enough data
8.3
485
Not enough data
7.8
417
Not enough data
AI and Automation
8.5
465
Not enough data
8.4
473
Not enough data
8.3
429
Not enough data
8.0
433
Not enough data
7.8
416
Not enough data
Generative AI
7.4
271
Not enough data
Agentic AI - Sales Engagement
8.3
90
Not enough data
8.5
91
Not enough data
8.6
88
Not enough data
8.4
91
Not enough data
8.4
90
Not enough data
8.2
91
Not enough data
8.5
91
Not enough data
Call Analytics
8.7
131
Not enough data
8.5
135
Not enough data
8.7
131
Not enough data
8.9
132
Not enough data
Artificial Intelligence - Conversation Intelligence
8.7
141
Not enough data
8.6
125
Not enough data
Not enough data
Not enough data
Generative AI
8.3
59
Not enough data
Agentic AI - Conversation Intelligence
8.6
12
Not enough data
9.2
14
Not enough data
9.2
13
Not enough data
9.2
14
Not enough data
8.6
12
Not enough data
8.8
12
Not enough data
9.0
13
Not enough data
Collaboration Tools
Not enough data
8.7
1276
Not enough data
8.8
292
Not enough data
9.0
49
Not enough data
9.0
327
Not enough data
9.3
52
Meeting Coordination
Not enough data
8.7
1191
Not enough data
8.8
1112
Not enough data
8.9
359
Not enough data
9.2
362
Software Type
Not enough data
8.6
1039
Not enough data
9.0
350
Not enough data
8.9
267
Agentic AI - Video Conferencing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Not enough data
Feedback Management
Not enough data
8.3
20
Not enough data
8.5
19
Not enough data
8.8
20
Feedback Analysis
Not enough data
9.0
20
Not enough data
8.8
20
Not enough data
8.5
19
Feedback Sources
Not enough data
8.4
18
Not enough data
8.2
17
Not enough data
7.6
18
Not enough data
8.8
18
Generative AI
Not enough data
8.7
18
Not enough data
8.8
18
Revenue Sourcing and Forecasting
8.7
67
Not enough data
8.5
68
Not enough data
8.8
68
Not enough data
8.5
64
Not enough data
8.5
65
Not enough data
8.3
58
Not enough data
8.2
59
Not enough data
CRM Data Enrichment
8.1
64
Not enough data
8.4
63
Not enough data
8.2
60
Not enough data
8.1
64
Not enough data
8.5
57
Not enough data
Account Management
8.3
64
Not enough data
8.1
64
Not enough data
8.1
61
Not enough data
8.3
60
Not enough data
8.6
56
Not enough data
8.4
57
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.9
21
Not enough data
8.2
21
Not enough data
8.3
21
Not enough data
8.2
21
Not enough data
8.2
22
Not enough data
Territory Mapping
8.8
35
Not enough data
8.6
33
Not enough data
8.5
33
Not enough data
Route Planning
9.0
32
Not enough data
9.0
34
Not enough data
9.2
35
Not enough data
Sales Performance Management
8.4
30
Not enough data
8.5
33
Not enough data
9.0
33
Not enough data
Presentation and Forms
8.0
29
Not enough data
8.3
32
Not enough data
8.5
32
Not enough data
Integrations
8.1
157
Not enough data
8.5
158
Not enough data
8.1
157
Not enough data
8.1
156
Not enough data
8.8
159
Not enough data
Branding & Customizatio
8.1
152
Not enough data
8.2
155
Not enough data
8.3
155
Not enough data
Automatic Rules & Configurations
8.4
156
Not enough data
8.3
156
Not enough data
8.0
157
Not enough data
Agentic AI - Business Scheduling
8.4
33
Not enough data
8.4
35
Not enough data
Sales Performance Features - Sales Planning
8.5
176
Not enough data
8.5
165
Not enough data
8.5
170
Not enough data
8.7
173
Not enough data
8.6
172
Not enough data
8.8
168
Not enough data
8.2
165
Not enough data
Territory Management - Sales Planning
8.6
167
Not enough data
8.5
173
Not enough data
Quota & Capacity Management - Sales Planning
8.4
170
Not enough data
8.4
177
Not enough data
8.4
169
Not enough data
Agentic AI - Sales Planning
8.5
58
Not enough data
8.6
57
Not enough data
Platform Basics - VoIP Providers
Not enough data
8.3
29
Not enough data
9.3
35
Not enough data
9.1
30
Not enough data
8.7
41
Not enough data
8.0
29
Not enough data
8.4
29
Basic Communication
Not enough data
9.3
918
|
Verified
Not enough data
8.3
439
|
Verified
Not enough data
9.1
718
|
Verified
Not enough data
8.4
458
|
Verified
Not enough data
8.9
636
|
Verified
Not enough data
9.2
632
|
Verified
Agentic AI - VoIP Providers
Not enough data
8.3
27
Not enough data
8.8
29
Not enough data
8.3
28
Not enough data
8.5
27
Access
Not enough data
8.7
523
|
Verified
Not enough data
8.8
580
|
Verified
Not enough data
9.1
693
|
Verified
Advanced Features
Not enough data
8.7
644
|
Verified
Not enough data
8.7
514
|
Verified
Not enough data
9.3
789
|
Verified
Agentic AI - Lead Scoring
7.9
57
Not enough data
8.3
56
Not enough data
8.0
58
Not enough data
8.1
59
Not enough data
Attribution
8.9
455
Not enough data
8.9
459
Not enough data
8.6
437
Not enough data
Discovery
8.9
463
Not enough data
8.6
456
Not enough data
8.6
434
Not enough data
Management
8.5
422
Not enough data
8.6
444
Not enough data
Platform
8.6
434
Not enough data
8.6
433
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Sales Performance Management
8.5
76
Not enough data
8.7
76
Not enough data
8.5
77
Not enough data
Incentives
8.2
440
Not enough data
8.4
505
Not enough data
8.0
438
Not enough data
8.6
515
Not enough data
Personalization
8.6
486
Not enough data
8.8
564
Not enough data
8.9
597
Not enough data
8.6
538
Not enough data
Administrative
8.7
568
Not enough data
8.5
529
Not enough data
8.4
511
Not enough data
Agentic AI - Email Tracking
8.2
64
Not enough data
8.4
62
Not enough data
8.4
62
Not enough data
8.3
63
Not enough data
8.4
63
Not enough data
8.3
62
Not enough data
8.4
65
Not enough data
Analytics
8.3
570
Not enough data
8.4
579
Not enough data
8.3
593
Not enough data
Customizations
8.7
625
Not enough data
8.5
595
Not enough data
8.6
628
Not enough data
8.4
573
Not enough data
8.4
600
Not enough data
Generative AI
7.5
292
Not enough data
Agentic AI - Sales Analytics
8.3
80
Not enough data
8.6
80
Not enough data
8.4
80
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
Data Sourcing
8.5
969
Not enough data
8.7
1000
Not enough data
8.3
903
Not enough data
8.7
1031
Not enough data
8.6
963
Not enough data
Predictive Analytics
8.4
947
Not enough data
8.6
963
Not enough data
8.1
856
Not enough data
8.3
897
Not enough data
Sales Management
8.7
986
Not enough data
8.1
859
Not enough data
8.6
983
Not enough data
8.8
1052
Not enough data
Agentic AI - Outbound Call Tracking
8.6
39
8.5
13
8.6
40
8.7
14
Calling
8.5
186
9.0
606
8.4
177
Feature Not Available
8.7
186
9.1
638
8.7
184
9.1
652
8.6
45
8.8
14
Contacts
8.8
177
8.7
648
8.7
180
8.6
575
8.7
182
8.6
517
Insights
9.1
189
8.5
492
8.9
183
8.7
554
8.3
179
8.8
262
8.5
189
Feature Not Available
8.4
183
8.3
404
8.7
39
9.3
17
Agentic AI - Sales Coaching
9.1
22
Not enough data
9.0
22
Not enough data
9.2
23
Not enough data
9.3
23
Not enough data
Training
8.8
259
Not enough data
8.8
251
Not enough data
8.5
210
Not enough data
8.5
245
Not enough data
Feedback
8.8
240
Not enough data
8.6
235
Not enough data
8.6
216
Not enough data
8.6
203
Not enough data
8.8
227
Not enough data
8.9
230
Not enough data
8.7
201
Not enough data
Generative AI
7.7
73
Not enough data
Agentic AI - Sales Enablement
8.0
35
Not enough data
8.1
34
Not enough data
8.3
35
Not enough data
Content Management
8.3
354
Not enough data
8.1
345
Not enough data
8.2
331
Not enough data
8.5
320
Not enough data
8.3
338
Not enough data
Analytics
8.7
349
Not enough data
8.4
346
Not enough data
8.5
227
Not enough data
8.3
353
Not enough data
Learning Management - Sales Enablement
8.4
28
Not enough data
8.5
28
Not enough data
8.5
28
Not enough data
Revenue Enablement - Sales Enablement
8.4
27
Not enough data
8.3
30
Not enough data
8.9
29
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.8
91
|
Verified
Not enough data
9.2
98
|
Verified
Not enough data
9.1
81
|
Verified
Features
Not enough data
9.1
122
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
90
Not enough data
9.3
114
|
Verified
Not enough data
9.3
84
|
Verified
Not enough data
8.9
100
|
Verified
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Sales (formerly Salesforce Sales Cloud) and Dialpad Connect are categorized as AI Sales Assistant and Outbound Call Tracking
Unique Categories
Agentforce Sales (formerly Salesforce Sales Cloud) is categorized as Sales Planning, Business Scheduling, Revenue Operations & Intelligence (RO&I), Conversation Intelligence, Sales Engagement, Location Intelligence, Field Sales, Sales Coaching, Sales Enablement, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, CRM, and Revenue AI Platforms
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, UCaaS Platforms, Feedback Analytics, Google Workspace Communication Tools, VoIP Providers, and Video Conferencing
Reviews
Reviewers' Company Size
Agentforce Sales (formerly Salesforce Sales Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.6%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.7%
Marketing and Advertising
8.3%
Information Technology and Services
8.2%
Computer Software
7.9%
Financial Services
4.7%
Real Estate
3.7%
Other
67.2%
Discussions
When do you need a CRM?
11 Comments
TF
Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
MD
TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest Read more
What are the features of CRM software?
8 Comments
AP
1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,...Read more
Does anyone use UberConference as their main tool?
11 Comments
BS
I use it for all audio conference and screen sharing day to day. Also, I have weekly company meetings scheduled to dial out to the team.Read more
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