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Compare Attentive and Birdeye 
Featured Products
At a Glance
Market Segments
Small-Business (59.5% of reviews)
Small-Business (49.4% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Attentive
Star Rating
(1,273)4.5 out of 5
Market Segments
Small-Business (59.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about AttentiveBirdeye
Star Rating
(3,893)4.7 out of 5
Market Segments
Small-Business (49.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Birdeye excels in its ability to automate customer interactions, with features like AI-driven responses that simplify managing reviews. Users appreciate how these automated messages are clear and user-friendly, significantly increasing the number of positive reviews for their businesses.
- Users say that Attentive stands out for its exceptional personalization capabilities, effectively turning SMS into a high-performing revenue channel. Reviewers highlight how the platform utilizes real-time customer behavior to send timely and relevant messages, enhancing engagement and conversion rates.
- According to verified reviews, Birdeye offers a more intuitive setup process, making it easier for small businesses to get started. Users have noted that the onboarding experience is straightforward, allowing them to quickly implement the platform and start seeing results.
- Reviewers mention that while Attentive is user-friendly, some users have found its setup to be slightly more complex compared to Birdeye. However, they appreciate the ongoing support from Attentive's team, which many describe as exceptional and efficient, helping to ease the implementation process.
- G2 reviewers highlight that Birdeye's quality of support is a significant advantage, with users praising the responsiveness and helpfulness of the support team. This has been particularly beneficial for businesses looking to maximize their use of the platform's features.
- Users report that while Attentive provides strong automation features, some feel that it could improve in areas like two-way text messaging and reporting capabilities. Despite this, the overall experience is enhanced by the platform's focus on delivering timely and relevant communications.
Pricing
Entry-Level Pricing
Attentive
No pricing availableBirdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Free Trial
Attentive
Free Trial is available
Birdeye
Free Trial is available
Ratings
Meets Requirements
8.8
1,049
9.3
3,346
Ease of Use
9.1
1,058
9.3
3,401
Ease of Setup
8.8
784
9.1
2,462
Ease of Admin
8.9
414
9.2
2,001
Quality of Support
9.2
1,040
9.4
3,181
Has the product been a good partner in doing business?
9.2
419
9.4
2,004
Product Direction (% positive)
9.0
1,000
9.4
3,309
Features by Category
Email Marketing
7.2
69
Not enough data
7.9
66
Not enough data
7.5
60
Not enough data
7.7
59
Not enough data
Online Marketing
7.6
62
Not enough data
7.5
61
Not enough data
8.4
68
Not enough data
8.1
60
Not enough data
7.6
55
Not enough data
Lead Management
8.1
53
Not enough data
7.7
51
Not enough data
7.8
77
Not enough data
7.1
46
Not enough data
7.3
48
Not enough data
7.4
49
Not enough data
7.3
48
Not enough data
7.2
52
Not enough data
Campaign Management
7.9
61
Not enough data
7.3
45
Not enough data
7.4
48
Not enough data
6.9
48
Not enough data
Social
6.6
44
Not enough data
6.7
45
Not enough data
6.7
45
Not enough data
6.6
43
Not enough data
6.6
44
Not enough data
Reporting & Analytics
7.7
75
Not enough data
7.7
46
Not enough data
7.9
52
Not enough data
7.7
46
Not enough data
6.8
44
Not enough data
Platform
7.7
68
Not enough data
8.1
71
Not enough data
8.5
61
Not enough data
7.9
57
Not enough data
7.2
56
Not enough data
9.0
70
Not enough data
7.6
55
Not enough data
Agentic AI - Marketing Automation
6.7
40
Not enough data
6.9
42
Not enough data
7.0
44
Not enough data
7.0
42
Not enough data
7.2
46
Not enough data
7.0
42
Not enough data
Integration
7.7
67
Not enough data
7.8
66
Not enough data
7.5
65
Not enough data
Messenger
Not enough data
8.8
384
|
Verified
Not enough data
8.6
384
|
Verified
Not enough data
8.8
388
|
Verified
Not enough data
8.9
383
|
Verified
Channels
Not enough data
8.9
402
|
Verified
Not enough data
8.9
390
|
Verified
Not enough data
9.0
401
|
Verified
Not enough data
8.1
324
|
Verified
Not enough data
8.3
316
|
Verified
Customers
Not enough data
8.9
389
|
Verified
Not enough data
8.7
377
Not enough data
9.0
386
|
Verified
Not enough data
8.7
371
|
Verified
Not enough data
8.6
352
Agentic AI - Conversational Marketing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
30
Not enough data
8.5
30
Not enough data
8.5
31
Not enough data
Feature Not Available
Not enough data
8.7
31
Text Messaging
9.2
774
9.0
270
7.8
718
9.1
270
9.2
776
8.8
244
8.2
741
9.1
278
9.0
778
Feature Not Available
8.6
752
8.8
242
8.4
754
8.9
253
8.3
687
Feature Not Available
SMS Platform
8.1
768
9.0
260
8.6
761
9.0
260
7.8
618
8.5
202
6.6
536
8.3
204
8.0
662
8.2
187
8.2
687
8.5
202
Agentic AI - SMS Marketing
6.9
355
7.5
37
7.1
353
7.6
38
7.1
355
7.8
37
7.0
352
7.6
36
7.0
344
7.6
36
7.1
346
7.7
37
Listing Management
Not enough data
8.9
453
|
Verified
Not enough data
8.8
421
|
Verified
Not enough data
8.5
379
Not enough data
8.8
445
|
Verified
Performance
Not enough data
8.9
492
|
Verified
Not enough data
9.0
497
|
Verified
Payment Processing
Not enough data
8.9
42
Not enough data
9.1
43
Not enough data
9.4
43
Not enough data
8.8
39
Administration
Not enough data
8.9
40
Not enough data
8.5
38
Not enough data
8.3
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Payment Options
Not enough data
7.7
37
Not enough data
9.0
41
Security
Not enough data
8.5
36
Platform
Not enough data
8.6
37
Not enough data
8.4
38
Local Search Optimization
Not enough data
8.6
215
Not enough data
9.1
372
|
Verified
Not enough data
9.2
383
|
Verified
Not enough data
9.4
399
|
Verified
Not enough data
8.8
356
Not enough data
9.1
388
|
Verified
SEO Auditing & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SEO Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Content & Rankings
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
Not enough data
8.6(won by default)
419
Not enough data
8.4(won by default)
411
Not enough data
8.7(won by default)
421
Not enough data
8.4(won by default)
402
Not enough data
8.8(won by default)
412
Not enough data
8.5(won by default)
412
Social Management
Not enough data
8.7(won by default)
468
Not enough data
9.0(won by default)
488
Not enough data
8.5(won by default)
448
Not enough data
8.8(won by default)
466
Not enough data
7.9(won by default)
432
Not enough data
8.3(won by default)
430
Not enough data
8.4(won by default)
385
Agentic AI - Social Media Management
Not enough data
8.0(won by default)
92
Not enough data
8.1(won by default)
90
Not enough data
7.9(won by default)
100
Not enough data
8.2(won by default)
93
Not enough data
8.1(won by default)
92
Not enough data
8.2(won by default)
91
Not enough data
8.3(won by default)
92
Analytics
Not enough data
8.7
492
Not enough data
8.9
486
Not enough data
8.7
465
Not enough data
8.0
414
Customization
Not enough data
8.5
421
Not enough data
8.2
404
Not enough data
8.6
431
Not enough data
8.4
412
Generative AI
Not enough data
8.7
355
Not enough data
8.7
355
Agentic AI - Experience Management
Not enough data
7.9
56
Not enough data
8.2
56
Not enough data
8.2
55
Not enough data
8.2
55
Responses
Not enough data
9.4
14
Not enough data
9.3
15
Not enough data
8.6
14
Automation - AI Agents
Not enough data
8.3
12
Not enough data
8.8
14
Not enough data
8.9
12
Not enough data
8.9
12
Not enough data
9.2
12
Platform
Not enough data
9.2
13
Not enough data
9.3
12
Not enough data
9.0
13
Autonomy - AI Agents
Not enough data
8.5
13
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
8.2
12
Generative AI
Not enough data
8.8
16
Not enough data
9.0
13
Patient-Centered Functions
Not enough data
9.0
213
Not enough data
9.3
216
Not enough data
8.0
192
Not enough data
8.8
211
Not enough data
7.8
189
Operations
Not enough data
8.8
215
Not enough data
8.7
204
Not enough data
8.2
207
Not enough data
8.9
202
Not enough data
9.0
207
Not enough data
8.0
196
Not enough data
7.9
190
Generative AI
Not enough data
Feature Not Available
Responses
Not enough data
8.8
235
Not enough data
8.7
234
Not enough data
8.7
224
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
9.0
241
Not enough data
8.8
228
Not enough data
8.9
237
Not enough data
8.9
229
Not enough data
Feature Not Available
Not enough data
8.8
224
Not enough data
8.9
237
Generative AI
Not enough data
8.4
158
Not enough data
8.7
151
Feedback Management
Not enough data
8.7
520
Not enough data
Feature Not Available
Not enough data
9.0
604
Feedback Analysis
Not enough data
8.7
527
Not enough data
8.8
532
Not enough data
8.6
522
Feedback Sources
Not enough data
9.5
683
Not enough data
9.1
587
Not enough data
Feature Not Available
Not enough data
9.0
551
Generative AI
Not enough data
8.7
429
Not enough data
8.8
422
Conversational Platform
Not enough data
8.8
389
Not enough data
Feature Not Available
Not enough data
8.8
344
Not enough data
8.9
315
Support Automation
Not enough data
8.7
334
Not enough data
8.7
342
Not enough data
8.8
335
Not enough data
8.6
301
Generative AI
Not enough data
8.4
238
Not enough data
8.4
236
Generative AI
Not enough data
8.6
183
Not enough data
8.6
180
Not enough data
8.1
171
Communication
Not enough data
9.0
357
|
Verified
Not enough data
9.0
383
|
Verified
Not enough data
8.6
268
Not enough data
9.2
358
|
Verified
Not enough data
8.4
246
Internal Use
Not enough data
8.8
505
|
Verified
Not enough data
9.0
350
|
Verified
Not enough data
8.7
270
Not enough data
8.8
274
Not enough data
9.1
334
|
Verified
Not enough data
8.7
272
Content Generation - AI Content Creation Platforms
Not enough data
7.7
25
Not enough data
8.1
24
Not enough data
8.5
24
Management - AI Content Creation Platforms
Not enough data
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
Not enough data
8.6
50
Not enough data
8.5
50
Not enough data
8.6
50
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Consumer Intelligence
Not enough data
9.2
1914
|
Verified
Not enough data
8.6
1436
|
Verified
Not enough data
8.8
1623
|
Verified
Reporting
Not enough data
Feature Not Available
Not enough data
8.8
1616
|
Verified
Not enough data
9.2
1945
|
Verified
Media Monitoring
Not enough data
8.7
1632
|
Verified
Not enough data
8.7
1471
|
Verified
Not enough data
8.4
1276
In-House Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Agentic AI - Online Reputation Management
Not enough data
8.0
306
Not enough data
8.0
293
Not enough data
8.2
307
Not enough data
8.2
292
Not enough data
8.1
297
Not enough data
8.1
292
Analysis
8.0
344
Not enough data
8.5
393
|
Verified
Not enough data
7.7
299
Not enough data
7.7
335
Not enough data
Campaigns
7.8
320
Not enough data
8.1
312
Not enough data
8.8
378
|
Verified
Not enough data
8.2
350
Not enough data
7.4
282
Not enough data
8.3
377
Not enough data
Engagement
8.6
371
Not enough data
Platform
8.7
370
Not enough data
8.2
344
|
Verified
Not enough data
8.0
293
Not enough data
Agentic AI - Mobile Marketing
6.8
144
Not enough data
6.7
141
Not enough data
6.8
141
Not enough data
6.8
140
Not enough data
6.9
141
Not enough data
7.0
141
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.3
7
Not enough data
7.7
8
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.3
7
Not enough data
8.9
9
Not enough data
8.1
6
Not enough data
9.2
8
Automation
Not enough data
8.5
9
Not enough data
9.4
8
Not enough data
7.9
7
Autonomy
Not enough data
7.9
7
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
8.1
8
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Attentive and Birdeye are categorized as SMS Marketing and Marketing Automation
Unique Categories
Attentive is categorized as Mobile Marketing and RCS Business Messaging
Birdeye is categorized as Answer Engine Optimization (AEO), AI Content Creation Platforms, Multi-Location Marketing Platforms, Feedback Analytics, AI Agents For Business Operations, Experience Management, Payment Processing, Conversational Support, Patient Engagement, Customer Advocacy, Conversational Marketing, Local Listing Management, Chatbots, Local SEO, Online Reputation Management, SEO Tools, Social Media Suites, Social Media Management, Live Chat, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Attentive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
23.3%
Apparel & Fashion
16.3%
Consumer Goods
11.6%
Marketing and Advertising
8.6%
Health, Wellness and Fitness
8.0%
Other
32.2%
Hospital & Health Care
9.8%
Real Estate
9.3%
Construction
7.4%
Marketing and Advertising
6.2%
Medical Practice
6.2%
Other
61.1%
Discussions
What is the best way to reduce subscribers opting out of text messages
6 Comments
JT
Relevant and segmented messages. Limit the number of 'site wide' offers - communicate based on the customer persona or past site/purchase behavior.Read more
Will there be full email options for Attentive soon?
3 Comments
Official Response from Attentive
Hi Live Fabulously team, we've flagged this question to your CSM and they'll be reaching out directly to you. Thanks!Read more
Conversion rate has slowed in Q1, any tips or advice?
1 Comment
Official Response from Attentive
Hi Ceata, there are a few strategies that can optimize CVR. It's best if your CSM gives recommendations more specific to your business, so we'll have them...Read more
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
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