# Act! vs Agentforce Sales (formerly Salesforce Sales Cloud) Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Sales excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Act!. Users appreciate its ability to streamline sales processes, with one reviewer noting how it "improves pipeline visibility" and automates repetitive tasks, making it a powerful tool for sales teams.
- **Users say** that Act! provides a solid solution for small businesses, particularly in managing contact records and communication history. One user highlighted the ease of accessing "pertinent information related to running day-to-day business," which is crucial for smaller teams that need to stay organized.
- **Reviewers mention** that Agentforce Sales offers a more comprehensive feature set, particularly in lead and opportunity management. Users have praised its seamless integration with Salesforce reports and dashboards, which enhances visibility and reporting capabilities, making it easier to manage sales pipelines effectively.
- **According to verified reviews** , Act! faces challenges in setup and configuration, with some users reporting difficulties in matching their specific workflow needs. This can be a drawback for teams looking for a quick and intuitive onboarding experience.
- **G2 reviewers highlight** that Agentforce Sales provides a more robust support system, with higher ratings for quality of support and user assistance. Users have noted that the platform's support features help maintain consistent engagement with prospects, which is vital for successful sales cycles.
- **Users report** that while Act! is effective for managing contacts and tasks, it may not offer the same level of advanced analytics and automation found in Agentforce Sales. This difference can impact larger teams that require more sophisticated tools for tracking performance and optimizing sales strategies.



| | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Star Rating** | 3.9 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 517 | 25,865 | 
| **Largest Market Segment** | Small-Business (78.8% of reviews) | Mid-Market (46.0% of reviews) | 
| **Entry Level Price** | $30.00 1 user/mo | $25.00 1 User Per Month | 

---
## Top Pros & Cons

### Act!

Pros:
- Ease of Use (33 reviews)
- Customer Management (21 reviews)

Cons:
- Missing Features (14 reviews)
- Integration Issues (13 reviews)

### Agentforce Sales (formerly Salesforce Sales Cloud)

Pros:
- Ease of Use (3657 reviews)
- Features (3166 reviews)

Cons:
- Learning Curve (1830 reviews)
- Limitations (1411 reviews)

---
## Ratings Comparison
| Rating | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
  | **Meets Requirements** | 8.2 (449 reviews) | 8.8 (14221 reviews) | 
  | **Ease of Use** | 7.9 (454 reviews) | 8.2 (18239 reviews) | 
  | **Ease of Setup** | 7.3 (245 reviews) | 7.8 (9174 reviews) | 
  | **Ease of Admin** | 7.6 (200 reviews) | 7.9 (4503 reviews) | 
  | **Quality of Support** | 7.6 (429 reviews) | 8.1 (12421 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.5 (190 reviews) | 8.4 (4469 reviews) | 
  | **Product Direction (% positive)** | 5.8 (453 reviews) | 8.3 (13840 reviews) | 

---
## Pricing

### Act!

#### Entry-Level Pricing

Plan: Act! Advantage Standard

Price: $30.00 1 user/mo

Key Features:
- Full-featured CRM & Mobile App
- Email Marketing (includes 2,500 sends/mo)
- Office 365 & Gmail Integration

[Browse all 4 editions](https://www.g2.com/products/act/pricing)

#### Free Trial

Yes

### Agentforce Sales (formerly Salesforce Sales Cloud)

#### Entry-Level Pricing

Plan: Starter Edition

Price: $25.00 1 User Per Month

Description: Out-of-the-box CRM for up to 10 users

Key Features:
- Automatic data capture
- Lead Management
- Opportunity Management

[Browse all 4 editions](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Act!** | 6.8/10 | 354 |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.2/10 | 11210 |

#### Sales Force Automation

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Contact & Account Management** | 8.4 (307 reviews) ✓ Verified | 8.8 (9651 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | 8.3 (6403 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | 7.4 (234 reviews) ✓ Verified | 8.7 (9381 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.1 (292 reviews) ✓ Verified | 8.3 (9574 reviews) ✓ Verified | 
| **Territory & Quota Management** | 6.7 (163 reviews) ✓ Verified | 8.0 (7327 reviews) ✓ Verified | 
| **Desktop Integration** | 7.5 (258 reviews) ✓ Verified | 8.2 (7632 reviews) ✓ Verified | 
| **Product & Price List Management** | 6.6 (163 reviews) ✓ Verified | 8.0 (6768 reviews) ✓ Verified | 
| **Quote & Order Management** | 6.6 (169 reviews) ✓ Verified | 8.1 (6671 reviews) ✓ Verified | 
| **Customer Contract Management** | 7.9 (236 reviews) | 8.3 (7421 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Email Marketing** | 7.2 (215 reviews) ✓ Verified | 8.0 (6682 reviews) ✓ Verified | 
| **Campaign Management** | 7.1 (188 reviews) ✓ Verified | 8.1 (7001 reviews) ✓ Verified | 
| **Lead Management** | 7.7 (226 reviews) ✓ Verified | 8.5 (8157 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 6.5 (82 reviews) ✓ Verified | 7.9 (5429 reviews) | 

#### Customer Support

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Case Management** | 7.4 (194 reviews) | 8.3 (6841 reviews) ✓ Verified | 
| **Customer Support Portal** | 7.0 (183 reviews) | 8.1 (6388 reviews) ✓ Verified | 
| **Knowledge Base** | 7.6 (161 reviews) ✓ Verified | 8.2 (6793 reviews) ✓ Verified | 
| **Call Center Features** | 7.0 (172 reviews) | 8.0 (5499 reviews) ✓ Verified | 
| **Support Analytics** | 7.3 (76 reviews) | 8.2 (5989 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Reporting** | 7.3 (241 reviews) ✓ Verified | 8.5 (9070 reviews) ✓ Verified | 
| **Dashboards** | 7.4 (232 reviews) ✓ Verified | 8.5 (9229 reviews) ✓ Verified | 
| **Forecasting** | 6.7 (166 reviews) ✓ Verified | 8.2 (7490 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Social Collaboration Features** | Feature Not Available | 7.9 (5638 reviews) ✓ Verified | 
| **Social Network Integration** | Feature Not Available | 7.8 (5247 reviews) ✓ Verified | 
| **Mobile User Support** | 6.4 (153 reviews) ✓ Verified | 7.7 (6114 reviews) ✓ Verified | 

#### Platform

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Customization** | 7.5 (158 reviews) ✓ Verified | 8.5 (3712 reviews) ✓ Verified | 
| **Workflow Capability** | 7.2 (136 reviews) ✓ Verified | 8.5 (3715 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 7.7 (150 reviews) ✓ Verified | 8.6 (3650 reviews) ✓ Verified | 
| **Internationalization** | 6.9 (98 reviews) ✓ Verified | 8.4 (2906 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 6.2 (82 reviews) ✓ Verified | 8.5 (3189 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 7.2 (132 reviews) ✓ Verified | 8.1 (3206 reviews) ✓ Verified | 
| **Performance and Reliability** | 7.6 (160 reviews) ✓ Verified | 8.7 (3704 reviews) ✓ Verified | 
| **Output Document Generation** | 7.3 (131 reviews) ✓ Verified | 8.1 (3033 reviews) | 

#### Integration

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Data Import & Export Tools** | 7.6 (158 reviews) ✓ Verified | 8.5 (2616 reviews) ✓ Verified | 
| **Integration APIs** | 6.6 (109 reviews) ✓ Verified | 8.5 (3119 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 6.8 (100 reviews) ✓ Verified | 8.5 (2923 reviews) ✓ Verified | 

#### Generative AI

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **AI Text Generation** | 5.0 (36 reviews) | 7.6 (905 reviews) | 

#### Agentic AI - CRM

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | 5.2 (11 reviews) | 8.2 (305 reviews) | 
| **Multi-step Planning** | 5.2 (11 reviews) | 8.0 (255 reviews) | 
| **Cross-system Integration** | 5.3 (11 reviews) | 8.4 (283 reviews) | 
| **Adaptive Learning** | 5.0 (11 reviews) | 8.1 (239 reviews) | 
| **Natural Language Interaction** | 4.8 (11 reviews) | 8.1 (245 reviews) | 
| **Proactive Assistance** | 5.0 (11 reviews) | 8.3 (272 reviews) | 
| **Decision Making** | 5.0 (11 reviews) | 8.3 (269 reviews) | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Act!** | 7.2/10 | 43 |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |

#### Email Marketing

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Building and Personalizing Emails** | 8.1 (32 reviews) ✓ Verified | Not enough data | 
| **Sending Outbound Emails** | 8.2 (32 reviews) ✓ Verified | Not enough data | 
| **Manage Email Deliverability** | 8.2 (29 reviews) ✓ Verified | Not enough data | 
| **Automated Email Responses** | 7.2 (27 reviews) ✓ Verified | Not enough data | 

#### Online Marketing

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Landing Pages and Forms** | 6.9 (30 reviews) ✓ Verified | Not enough data | 
| **Dynamic Content** | 7.1 (28 reviews) ✓ Verified | Not enough data | 
| **A/B Testing** | 6.7 (24 reviews) ✓ Verified | Not enough data | 
| **Mobile Optimized** | 6.8 (26 reviews) ✓ Verified | Not enough data | 
| **Search Tracking and Optimization** | 7.5 (25 reviews) | Not enough data | 

#### Lead Management

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Marketing Lead Database** | 7.8 (31 reviews) ✓ Verified | Not enough data | 
| **Data Quality Management** | 8.1 (29 reviews) ✓ Verified | Not enough data | 
| **Segmentation** | 7.9 (28 reviews) ✓ Verified | Not enough data | 
| **Lead Scoring and Grading** | 7.4 (27 reviews) ✓ Verified | Not enough data | 
| **Lead Nurturing** | 7.8 (27 reviews) ✓ Verified | Not enough data | 
| **Online Behavior Tracking** | 7.1 (26 reviews) ✓ Verified | Not enough data | 
| **Automated Alerts and Tasks** | 7.3 (25 reviews) ✓ Verified | Not enough data | 
| **CRM Lead Integration** | 7.2 (27 reviews) ✓ Verified | Not enough data | 

#### Campaign Management

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Program Management** | 7.0 (27 reviews) ✓ Verified | Not enough data | 
| **Event / Webinar Marketing** | 7.0 (25 reviews) ✓ Verified | Not enough data | 
| **Calendaring** | 8.3 (31 reviews) ✓ Verified | Not enough data | 
| **Budgeting** | 6.8 (25 reviews) | Not enough data | 

#### Social

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Social Listening** | 7.0 (27 reviews) | Not enough data | 
| **Social Sharing** | 6.7 (26 reviews) ✓ Verified | Not enough data | 
| **Social Campaigns** | 6.7 (27 reviews) ✓ Verified | Not enough data | 
| **Social Media Engagement** | 6.3 (26 reviews) | Not enough data | 
| **Social Media Advertising** | 6.5 (27 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Basic Reporting** | 7.6 (28 reviews) ✓ Verified | Not enough data | 
| **Web Analytics** | 6.9 (27 reviews) ✓ Verified | Not enough data | 
| **ROI Analytics** | 6.7 (26 reviews) ✓ Verified | Not enough data | 
| **Revenue Analytics** | 6.3 (28 reviews) ✓ Verified | Not enough data | 
| **SEO / Keyword Analytics** | 6.6 (26 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Customization ** | 8.2 (28 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 6.9 (26 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 7.6 (26 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 6.7 (23 reviews) ✓ Verified | Not enough data | 
| **Sandbox / Test Environments** | 6.1 (22 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 7.8 (26 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | 6.8 (27 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (5 reviews) | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Data Import & Export Tools** | 7.0 (33 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 7.0 (26 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 6.6 (24 reviews) ✓ Verified | Not enough data | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |

#### Reports

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | 
| **Graphs and Charts** | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

#### Self Service 

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | 

#### Building Reports

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 

#### Platform

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Location Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 45 |

#### Cartography

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Map Design** | Not enough data | 8.6 (35 reviews) | 
| **Vector Mapping ** | Not enough data | 8.4 (31 reviews) | 
| **Data Visualization** | Not enough data | 8.6 (35 reviews) | 
| **Overlaying** | Not enough data | 8.3 (35 reviews) | 

#### Analysis

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Predictive Analysis** | Not enough data | 8.2 (28 reviews) | 
| **Distance Analysis ** | Not enough data | 8.4 (35 reviews) | 
| **Spatial Analysis** | Not enough data | 8.3 (31 reviews) | 
| **Data Stream** | Not enough data | 8.4 (30 reviews) | 

#### Reporting

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Data Transformation** | Not enough data | 8.6 (29 reviews) | 
| **WYSIWYG Design** | Not enough data | 8.3 (24 reviews) | 
| **API Integrations** | Not enough data | 8.6 (22 reviews) | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |

#### Lead Generation

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 425 |

#### Lead Facilitation

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | 8.5 (272 reviews) | 
| **Lead Qualification** | Not enough data | 8.8 (297 reviews) | 
| **Lead Follow-up** | Not enough data | 8.8 (320 reviews) | 
| **Meeting Scheduling ** | Not enough data | 8.6 (292 reviews) | 

#### Organization

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | 9.0 (355 reviews) | 
| **Data Entry** | Not enough data | 8.8 (348 reviews) | 
| **Integrations / APIs** | Not enough data | 8.8 (343 reviews) | 

#### Performance Analysis

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Coaching ** | Not enough data | 8.4 (286 reviews) | 
| **Peformance Tracking** | Not enough data | 8.8 (310 reviews) | 

#### Sales Analysis

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | 8.4 (284 reviews) | 
| **Sales Forecasting ** | Not enough data | 8.8 (302 reviews) | 

#### Generative AI

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.4 (125 reviews) | 
| **AI Text Summarization** | Not enough data | 8.5 (124 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.1 (31 reviews) | 
| **Multi-step Planning** | Not enough data | 9.2 (30 reviews) | 
| **Cross-system Integration** | Not enough data | 9.0 (27 reviews) | 
| **Adaptive Learning** | Not enough data | 9.0 (26 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.3 (27 reviews) | 
| **Proactive Assistance** | Not enough data | 9.1 (27 reviews) | 
| **Decision Making** | Not enough data | 9.3 (29 reviews) | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 619 |

#### Integrated Workflows

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Task Management** | Not enough data | 8.7 (521 reviews) | 
| **Email Tracking/Automation** | Not enough data | 8.5 (510 reviews) | 
| **Calls and Voice** | Not enough data | 8.1 (465 reviews) | 
| **Other Outreach Options ** | Not enough data | 8.1 (459 reviews) | 
| **CRM Integration** | Not enough data | 8.9 (524 reviews) | 
| **Calendar** | Not enough data | 8.4 (467 reviews) | 
| **Shared Records** | Not enough data | 8.6 (480 reviews) | 

#### Repeatability and Reportability

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Content Management** | Not enough data | 8.4 (482 reviews) | 
| **Workflow Management** | Not enough data | 8.7 (501 reviews) | 
| **Workflow Performance** | Not enough data | 8.7 (498 reviews) | 
| **Sales Coaching and Insights** | Not enough data | 8.3 (481 reviews) | 
| **Gamification** | Not enough data | 7.8 (414 reviews) | 

#### AI and Automation

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Lead Prioritization** | Not enough data | 8.5 (463 reviews) | 
| **Lead Scoring** | Not enough data | 8.4 (470 reviews) | 
| **Best Time of Day Scheduling** | Not enough data | 8.3 (426 reviews) | 
| **Buyer Intelligence** | Not enough data | 8.0 (430 reviews) | 
| **Machine Learning** | Not enough data | 7.8 (415 reviews) | 

#### Generative AI

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (268 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (87 reviews) | 
| **Multi-step Planning** | Not enough data | 8.5 (88 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (86 reviews) | 
| **Adaptive Learning** | Not enough data | 8.4 (87 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.4 (87 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (87 reviews) | 
| **Decision Making** | Not enough data | 8.5 (87 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 185 |

#### Call Analytics

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Call Recording** | Not enough data | 8.7 (134 reviews) | 
| **Machine Learning** | Not enough data | 8.6 (138 reviews) | 
| **Call Analysis** | Not enough data | 8.7 (134 reviews) | 
| **Lead Qualification** | Not enough data | 8.9 (135 reviews) | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Customer Scoring** | Not enough data | 8.7 (143 reviews) | 
| **Speech-to-Text** | Not enough data | 8.7 (127 reviews) | 
| **Sentiment Analysis** | Not enough data | 9.3 (5 reviews) | 

#### Generative AI

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.3 (61 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.8 (15 reviews) | 
| **Multi-step Planning** | Not enough data | 9.2 (16 reviews) | 
| **Cross-system Integration** | Not enough data | 9.4 (16 reviews) | 
| **Adaptive Learning** | Not enough data | 9.3 (16 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.9 (15 reviews) | 
| **Proactive Assistance** | Not enough data | 8.9 (16 reviews) | 
| **Decision Making** | Not enough data | 9.2 (16 reviews) | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 85 |

#### Revenue Sourcing and Forecasting

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Revenue History** | Not enough data | 8.7 (68 reviews) | 
| **Pipeline Management** | Not enough data | 8.6 (71 reviews) | 
| **Dashboard Analytics** | Not enough data | 8.9 (71 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | 8.6 (65 reviews) | 
| **Data Segmentation** | Not enough data | 8.6 (69 reviews) | 
| **Predictive Forecasting** | Not enough data | 8.3 (60 reviews) | 
| **Revenue Operations Cadence** | Not enough data | 8.3 (60 reviews) | 

#### CRM Data Enrichment

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Calendar Sync** | Not enough data | 8.1 (66 reviews) | 
| **Email Activity Capture** | Not enough data | 8.5 (64 reviews) | 
| **Conversation Intelligence** | Not enough data | 8.2 (61 reviews) | 
| **Marketing Leads** | Not enough data | 8.2 (67 reviews) | 
| **Contact Capture** | Not enough data | 8.6 (58 reviews) | 

#### Account Management

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Nonengaged Accounts** | Not enough data | 8.3 (65 reviews) | 
| **Account optimization** | Not enough data | 8.1 (65 reviews) | 
| **Historical Patterns** | Not enough data | 8.1 (62 reviews) | 
| **Rep Performance** | Not enough data | 8.3 (61 reviews) | 
| **Account Engagement** | Not enough data | 8.7 (58 reviews) | 
| **Historical Win/Loss Patterns** | Not enough data | 8.4 (58 reviews) | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (24 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (25 reviews) | 
| **Adaptive Learning** | Not enough data | 8.6 (23 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (23 reviews) | 
| **Decision Making** | Not enough data | 8.5 (25 reviews) | 

### Field Sales

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.6/10 | 39 |

#### Territory Mapping

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Custom Territory Mapping** | Not enough data | 8.7 (31 reviews) | 
| **Strategic Selling** | Not enough data | 8.6 (29 reviews) | 
| **Automatic Rep Assignment** | Not enough data | 8.4 (29 reviews) | 

#### Route Planning

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Lead Priority** | Not enough data | 8.9 (28 reviews) | 
| **Optimized Sales Routes** | Not enough data | 9.0 (30 reviews) | 
| **Map Directions** | Not enough data | 9.1 (31 reviews) | 

#### Sales Performance Management

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Gamification** | Not enough data | 8.3 (26 reviews) | 
| **Performance Dashboards** | Not enough data | 8.3 (29 reviews) | 
| **Sales Rep Tracker** | Not enough data | 9.0 (29 reviews) | 

#### Presentation and Forms

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Video and Interactive Media** | Not enough data | 8.0 (25 reviews) | 
| **Digital Contracts** | Not enough data | 8.2 (28 reviews) | 
| **E-signature** | Not enough data | 8.5 (28 reviews) | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 183 |

#### Integrations

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **MS Teams Integration** | Not enough data | 8.2 (160 reviews) | 
| **Email Integration** | Not enough data | 8.6 (162 reviews) | 
| **Zoom Integration** | Not enough data | 8.1 (161 reviews) | 
| **Google Meet Integration** | Not enough data | 8.1 (160 reviews) | 
| **Salesforce Integration** | Not enough data | 8.8 (163 reviews) | 

#### Branding & Customizatio

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Custom Booking Page** | Not enough data | 8.1 (155 reviews) | 
| **Personalized Links** | Not enough data | 8.2 (159 reviews) | 
| **Personalized Web Embed** | Not enough data | 8.4 (158 reviews) | 

#### Automatic Rules & Configurations

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Set Working Hours** | Not enough data | 8.4 (159 reviews) | 
| **Automatic Updates** | Not enough data | 8.3 (159 reviews) | 
| **Buffer Times** | Not enough data | 8.1 (161 reviews) | 

#### Agentic AI - Business Scheduling

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (36 reviews) | 
| **Multi-step Planning** | Not enough data | 8.5 (37 reviews) | 

### Sales Planning

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 197 |

#### Sales Performance Features - Sales Planning

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Account Scoring** | Not enough data | 8.5 (173 reviews) | 
| **Revenue Planning** | Not enough data | 8.5 (162 reviews) | 
| **Account Segmentation** | Not enough data | 8.5 (167 reviews) | 
| **Sales Performance** | Not enough data | 8.6 (169 reviews) | 
| **Sales Forecasting** | Not enough data | 8.7 (171 reviews) | 
| **Integrations** | Not enough data | 8.9 (167 reviews) | 
| **Scenario Modeling** | Not enough data | 8.2 (162 reviews) | 

#### Territory Management - Sales Planning

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Territory Management** | Not enough data | 8.6 (164 reviews) | 
| **Territory Planning** | Not enough data | 8.5 (170 reviews) | 

#### Quota & Capacity Management - Sales Planning

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Quota Management** | Not enough data | 8.4 (166 reviews) | 
| **Capacity Management** | Not enough data | 8.4 (174 reviews) | 
| **Quota Planning** | Not enough data | 8.4 (166 reviews) | 

#### Agentic AI - Sales Planning

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (56 reviews) | 
| **Multi-step Planning** | Not enough data | 8.5 (55 reviews) | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 514 |

#### Agentic AI - Lead Scoring

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (54 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (53 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (54 reviews) | 
| **Decision Making** | Not enough data | 8.1 (55 reviews) | 

#### Attribution

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Lead Opportunity** | Not enough data | 8.9 (453 reviews) | 
| **Lead Assignment** | Not enough data | 8.9 (459 reviews) | 
| **Pipeline Acceleration** | Not enough data | 8.6 (433 reviews) | 

#### Discovery

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Lead Management** | Not enough data | 8.9 (463 reviews) | 
| **Scoring/Ranking** | Not enough data | 8.6 (452 reviews) | 
| **Lead Context** | Not enough data | 8.6 (430 reviews) | 

#### Management

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Conversion Viability** | Not enough data | 8.5 (417 reviews) | 
| **Workflow** | Not enough data | 8.6 (439 reviews) | 

#### Platform

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Data Synchronization** | Not enough data | 8.6 (429 reviews) | 
| **Analysis** | Not enough data | 8.6 (430 reviews) | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 684 |

#### Agentic AI - Sales Performance Management

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.4 (67 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.7 (67 reviews) | 
| **Proactive Assistance** | Not enough data | 8.5 (68 reviews) | 

#### Incentives

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Badges** | Not enough data | 8.2 (431 reviews) | 
| **Triggers** | Not enough data | 8.4 (494 reviews) | 
| **Commission Calculator** | Not enough data | 8.0 (428 reviews) | 
| **Leaderboards** | Not enough data | 8.6 (506 reviews) | 

#### Personalization

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Profiles** | Not enough data | 8.6 (476 reviews) | 
| **Custom Reports** | Not enough data | 8.8 (554 reviews) | 
| **Dashboards** | Not enough data | 8.9 (587 reviews) | 
| **Goal Setting** | Not enough data | 8.6 (530 reviews) | 

#### Administrative

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Integration** | Not enough data | 8.7 (558 reviews) | 
| **Employee Structure** | Not enough data | 8.5 (521 reviews) | 
| **Behavior Monitoring** | Not enough data | 8.4 (501 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 713 |

#### Agentic AI - Email Tracking

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (60 reviews) | 
| **Multi-step Planning** | Not enough data | 8.4 (58 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (58 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (60 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.4 (59 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (58 reviews) | 
| **Decision Making** | Not enough data | 8.4 (61 reviews) | 

#### Analytics

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Open Rates** | Not enough data | 8.3 (567 reviews) | 
| **Link Activity** | Not enough data | 8.4 (574 reviews) | 
| **Attachment Activity** | Not enough data | 8.3 (588 reviews) | 

#### Customizations

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Email Platform Integration** | Not enough data | 8.7 (621 reviews) | 
| **Email Scheduling** | Not enough data | 8.5 (590 reviews) | 
| **Notifications** | Not enough data | 8.5 (623 reviews) | 
| **Email Categorization** | Not enough data | 8.4 (568 reviews) | 
| **Templates** | Not enough data | 8.4 (596 reviews) | 

#### Generative AI

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (287 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 1199 |

#### Agentic AI - Sales Analytics

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.4 (77 reviews) | 
| **Cross-system Integration** | Not enough data | 8.7 (78 reviews) | 
| **Adaptive Learning** | Not enough data | 8.4 (77 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.4 (76 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (77 reviews) | 

#### Data Sourcing

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Data Sourcing** | Not enough data | 8.5 (966 reviews) | 
| **Exporting & Sharing Data** | Not enough data | 8.7 (996 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | 8.4 (898 reviews) | 
| **Interactive Dashboards** | Not enough data | 8.7 (1027 reviews) | 
| **Data Segmentation** | Not enough data | 8.6 (958 reviews) | 

#### Predictive Analytics

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Lead Scoring** | Not enough data | 8.4 (944 reviews) | 
| **Opportunity Scoring** | Not enough data | 8.6 (958 reviews) | 
| **Risk Analysis** | Not enough data | 8.1 (851 reviews) | 
| **Live Forecasting** | Not enough data | 8.3 (892 reviews) | 

#### Sales Management

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Live Pipeline Management** | Not enough data | 8.7 (982 reviews) | 
| **Sales Gamification** | Not enough data | 8.1 (853 reviews) | 
| **Account-Based Analytics** | Not enough data | 8.6 (976 reviews) | 
| **Activity Tracking** | Not enough data | 8.8 (1045 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 222 |

#### Agentic AI - Outbound Call Tracking

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (38 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (39 reviews) | 

#### Calling

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Record Calls** | Not enough data | 8.5 (185 reviews) | 
| **Generate Location** | Not enough data | 8.4 (176 reviews) | 
| **Call Types** | Not enough data | 8.7 (185 reviews) | 
| **Click-to-Call** | Not enough data | 8.7 (183 reviews) | 
| **Auto Dialer** | Not enough data | 8.6 (44 reviews) | 

#### Contacts

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Personalization** | Not enough data | 8.8 (176 reviews) | 
| **Information Locater** | Not enough data | 8.7 (179 reviews) | 
| **Record Prospect Data** | Not enough data | 8.7 (181 reviews) | 

#### Insights

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Notes** | Not enough data | 9.1 (189 reviews) | 
| **Daily Summary** | Not enough data | 8.9 (182 reviews) | 
| **Automated Voicemails** | Not enough data | 8.3 (178 reviews) | 
| **Automated Emails** | Not enough data | 8.5 (188 reviews) | 
| **Sorts Prospects** | Not enough data | 8.4 (182 reviews) | 
| **Automated Note Taking** | Not enough data | 8.7 (38 reviews) | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 310 |

#### Agentic AI - Sales Coaching

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Multi-step Planning** | Not enough data | 9.0 (20 reviews) | 
| **Cross-system Integration** | Not enough data | 8.9 (20 reviews) | 
| **Adaptive Learning** | Not enough data | 9.1 (20 reviews) | 
| **Decision Making** | Not enough data | 9.2 (20 reviews) | 

#### Training

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.8 (255 reviews) | 
| **Coaching Materials** | Not enough data | 8.8 (247 reviews) | 
| **Playbook Creation** | Not enough data | 8.5 (207 reviews) | 
| **Video Record** | Not enough data | 8.5 (242 reviews) | 

#### Feedback

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Review** | Not enough data | 8.8 (236 reviews) | 
| **Scorecard** | Not enough data | 8.6 (232 reviews) | 
| **Coaching Card** | Not enough data | 8.6 (213 reviews) | 
| **Leaderboard** | Not enough data | 8.6 (200 reviews) | 
| **Real-Time Updates** | Not enough data | 8.8 (225 reviews) | 
| **Notifications** | Not enough data | 8.9 (226 reviews) | 
| **Competition** | Not enough data | 8.7 (198 reviews) | 

#### Generative AI

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (70 reviews) | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 443 |

#### Agentic AI - Sales Enablement

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.0 (32 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.0 (32 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (32 reviews) | 

#### Content Management

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Content Import** | Not enough data | 8.3 (350 reviews) | 
| **Content Creation** | Not enough data | 8.1 (341 reviews) | 
| **Templates** | Not enough data | 8.2 (327 reviews) | 
| **Advanced Search** | Not enough data | 8.5 (317 reviews) | 
| **Content Storage** | Not enough data | 8.3 (334 reviews) | 

#### Analytics

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Reporting** | Not enough data | 8.7 (346 reviews) | 
| **Alerts** | Not enough data | 8.4 (344 reviews) | 
| **Account-Based Engagement** | Not enough data | 8.5 (225 reviews) | 
| **Content Utilization** | Not enough data | 8.3 (350 reviews) | 

#### Learning Management - Sales Enablement

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Sales Training ** | Not enough data | 8.4 (26 reviews) | 
| **Sales Coaching** | Not enough data | 8.4 (26 reviews) | 
| **Sales Onboarding** | Not enough data | 8.5 (26 reviews) | 

#### Revenue Enablement - Sales Enablement

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Cross-Functional Alignment** | Not enough data | 8.3 (25 reviews) | 
| **AI and Automation** | Not enough data | 8.3 (27 reviews) | 
| **End-to-End Customer Journey Insights** | Not enough data | 8.7 (26 reviews) | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **CRM Data Enrichment** | Not enough data | 10.0 (5 reviews) | 
| **Actionable Insights** | Not enough data | Not enough data | 
| **Risk Flagging** | Not enough data | Not enough data | 
| **Workflow Orchestration** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 
| **Pipeline & Deal Management** | Not enough data | Not enough data | 
| **Customer Data Capture** | Not enough data | 10.0 (5 reviews) | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Act! (1):** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation)

**Unique to Agentforce Sales (formerly Salesforce Sales Cloud) (16):** [Sales Planning Software](https://www.g2.com/categories/sales-planning), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Location Intelligence Software](https://www.g2.com/categories/location-intelligence), [Field Sales Software](https://www.g2.com/categories/field-sales), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Small-Business** | 78.8% | 20.6% | 
| **Mid-Market** | 16.7% | 46.0% | 
| **Enterprise** | 4.4% | 33.4% | 

### By Industry

#### Act!

- **Financial Services:** 9.1%
- **Marketing and Advertising:** 5.5%
- **Real Estate:** 5.3%
- **Construction:** 5.1%
- **Insurance:** 4.4%
- **Information Technology and Services:** 4.2%
- **Computer Software:** 3.6%
- **Non-Profit Organization Management:** 2.2%
- **Wholesale:** 2.0%
- **Health, Wellness and Fitness:** 2.0%
- **Other:** 56.6%

#### Agentforce Sales (formerly Salesforce Sales Cloud)

- **Computer Software:** 13.5%
- **Information Technology and Services:** 11.8%
- **Financial Services:** 6.8%
- **Marketing and Advertising:** 4.9%
- **Internet:** 3.2%
- **Non-Profit Organization Management:** 3.0%
- **Telecommunications:** 2.9%
- **Hospital & Health Care:** 2.6%
- **Consulting:** 2.4%
- **Education Management:** 2.4%
- **Other:** 46.5%

---
## Alternatives

### Alternatives to Act!

- [GreenRope](https://www.g2.com/products/greenrope/reviews) — 4.3/5 stars (225 reviews)
- [Keap](https://www.g2.com/products/thryv-keap/reviews) — 3.9/5 stars (29 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13897 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3103 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2945 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1623 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1443 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (1002 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (953 reviews)

### Alternatives to Agentforce Sales (formerly Salesforce Sales Cloud)

- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5609 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13897 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9697 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3574 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2945 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6678 reviews)
- [Membrain](https://www.g2.com/products/membrain/reviews) — 4.6/5 stars (224 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (299 reviews)

---
## Top Discussions

### Act!

- Title: [How should I get Pro to my mobile device?](https://www.g2.com/discussions/how-should-i-get-pro-to-my-mobile-device-7d03ea84-6ea4-471b-adcc-5dfbdbb1de17) — 2 comments, 1 upvote
  > **Top comment:** "If you are using Act! Pro then the only sensible option is to use the Handheld Contact addon as this offers a really effective solution. A 'subset' of your..."
- Title: [Assigning contacts to users?](https://www.g2.com/discussions/assigning-contacts-to-users) — 2 comments, 1 upvote
  > **Top comment:** "It all comes down to how you want to implement this territory management. 

You can set security roles for the users and contact entries to enable or..."
- Title: [Will it integrate with my ERP?](https://www.g2.com/discussions/will-it-integrate-with-my-erp) — 1 comment, 1 upvote
  > **Top comment:** "Act! CRM can integrate with your ERP (enterprise resource planning) system, depending on which ERP system you are using."
- Title: [How do I hire an office assistant who is trained to use Act!, without having to train them?](https://www.g2.com/discussions/how-do-i-hire-an-office-assistant-who-is-trained-to-use-act-without-having-to-train-them) — 1 comment, 1 upvote
  > **Top comment:** "Hi, we are a partner of Act! in the Philippines.

We can assist you in setting up your AMA and other things in Act!.

You might want to send me an email..."
- Title: [Pay but no play](https://www.g2.com/discussions/33997-pay-but-no-play) — 1 comment, 1 upvote
  > **Top comment:** "Call their technical support. They really are attentive!"

### Agentforce Sales (formerly Salesforce Sales Cloud)

- Title: [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) — 11 comments, 3 upvotes
  > **Top comment:** "Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions..."
- Title: [How can total cost of ownership (TCO) be made better using Salesforce?](https://www.g2.com/discussions/10232-how-can-total-cost-of-ownership-tco-be-made-better-using-salesforce) — 11 comments, 1 upvote
  > **Top comment:** "TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest "
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) — 8 comments, 1 upvote
  > **Top comment:** " 1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,..."
- Title: [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) — 7 comments
  > **Top comment:** "unify email, social, phone, and chat support and helps manage every channel from one view"
- Title: [How do I figure out how to run report of my own sales techniques](https://www.g2.com/discussions/how-do-i-figure-out-how-to-run-report-of-my-own-sales-techniques) — 7 comments, 1 upvote
  > **Top comment:** "I would need to know about your set up and exactly what you are trying to accomplish."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/act-vs-agentforce-sales-formerly-salesforce-sales-cloud)