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At a Glance
Market Segments
Small-Business (78.9% of reviews)
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$30.00 1 user/mo
$25.00 1 User Per Month
Act!
Star Rating
(503)3.9 out of 5
Market Segments
Small-Business (78.9% of reviews)
Pros & Cons
Entry-Level Pricing
$30.00 1 user/mo
Free Trial is available
Browse all 4 pricing plansSalesforce Sales Cloud
Star Rating
(25,274)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Sales Cloud excels in Opportunity & Pipeline Management with a score of 8.7, while Act! trails behind at 7.4. Reviewers mention that Salesforce's robust forecasting tools and visual pipeline management features significantly enhance sales tracking and decision-making.
- Reviewers mention that Salesforce Sales Cloud offers superior Lead Management capabilities, scoring 8.5 compared to Act!'s 7.7. Users appreciate Salesforce's automated lead scoring and nurturing features, which streamline the sales process and improve conversion rates.
- Users on G2 highlight the Customization options in Salesforce Sales Cloud, scoring 8.5, as a major advantage over Act!'s 7.4. Reviewers say that Salesforce allows for extensive customization of dashboards and reports, enabling businesses to tailor the software to their specific needs.
- Reviewers mention that Salesforce Sales Cloud shines in Reporting with a score of 8.5, while Act! scores 7.2. Users report that Salesforce's advanced analytics and customizable reporting features provide deeper insights into sales performance and customer behavior.
- Users say that Salesforce Sales Cloud's Quality of Support is notably better, scoring 8.1 compared to Act!'s 7.6. Reviewers mention that Salesforce's support team is responsive and knowledgeable, which is crucial for resolving issues quickly.
- G2 users report that Salesforce Sales Cloud outperforms Act! in Performance and Reliability, with scores of 8.7 versus 7.5. Users appreciate Salesforce's consistent uptime and fast load times, which are essential for maintaining productivity in a fast-paced sales environment.
Pricing
Entry-Level Pricing
Act!
Act! Advantage Standard
$30.00
1 user/mo
- Full-featured CRM & Mobile App
- Email Marketing (includes 2,500 sends/mo)
- Office 365 & Gmail Integration
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
Act!
Free Trial is available
Salesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
8.2
439
8.8
13,772
Ease of Use
7.9
444
8.2
17,752
Ease of Setup
7.4
236
7.8
8,716
Ease of Admin
7.6
198
7.9
4,429
Quality of Support
7.6
420
8.1
12,011
Has the product been a good partner in doing business?
7.5
188
8.4
4,393
Product Direction (% positive)
5.8
444
8.2
13,446
Features by Category
Sales Force Automation
8.5
301
|
Verified
8.8
9439
|
Verified
Feature Not Available
8.3
6380
|
Verified
7.4
235
|
Verified
8.7
9160
|
Verified
8.1
290
|
Verified
8.3
9418
|
Verified
6.7
167
|
Verified
8.0
7302
|
Verified
7.6
261
|
Verified
8.2
7594
|
Verified
6.7
167
|
Verified
8.0
6741
|
Verified
6.7
172
|
Verified
8.1
6642
|
Verified
7.9
240
8.3
7393
|
Verified
Marketing Automation
7.2
216
|
Verified
8.0
6653
|
Verified
7.1
191
|
Verified
8.1
6976
|
Verified
7.7
228
|
Verified
8.5
7997
|
Verified
6.6
86
|
Verified
7.9
5416
Customer Support
7.4
197
8.3
6797
|
Verified
7.1
187
8.1
6371
|
Verified
7.6
162
|
Verified
8.2
6767
|
Verified
7.0
176
8.0
5485
|
Verified
7.4
79
8.2
5975
|
Verified
Reporting & Analytics
7.3
244
|
Verified
8.5
8920
|
Verified
7.4
235
|
Verified
8.5
9106
|
Verified
6.8
170
|
Verified
8.2
7416
|
Verified
Mobile & Social
Feature Not Available
7.9
5603
|
Verified
Feature Not Available
7.8
5235
|
Verified
6.5
157
|
Verified
7.7
6082
|
Verified
Platform
7.5
156
|
Verified
8.5
3574
|
Verified
7.2
137
|
Verified
8.5
3581
|
Verified
7.6
149
|
Verified
8.6
3606
|
Verified
6.9
99
|
Verified
8.4
2885
|
Verified
6.3
83
|
Verified
8.5
3157
|
Verified
7.2
131
|
Verified
8.1
3180
|
Verified
7.6
158
|
Verified
8.7
3580
|
Verified
7.3
132
|
Verified
8.1
3014
Integration
7.6
158
|
Verified
8.5
2589
|
Verified
6.7
110
|
Verified
8.5
3041
|
Verified
6.9
99
|
Verified
8.5
2882
|
Verified
Generative AI
5.5
39
7.6
874
Agentic AI - CRM
6.4
15
7.8
235
6.4
15
7.9
236
6.4
15
8.2
233
6.3
15
8.0
231
6.2
15
8.0
229
6.3
15
8.1
231
6.3
15
8.2
232
Email Marketing
8.1
33
|
Verified
Not enough data
8.2
33
|
Verified
Not enough data
8.2
30
|
Verified
Not enough data
7.3
28
|
Verified
Not enough data
Online Marketing
7.0
31
|
Verified
Not enough data
7.2
29
|
Verified
Not enough data
6.7
25
|
Verified
Not enough data
6.9
27
|
Verified
Not enough data
7.6
26
Not enough data
Lead Management
7.9
32
|
Verified
Not enough data
8.2
30
|
Verified
Not enough data
8.0
29
|
Verified
Not enough data
7.5
28
|
Verified
Not enough data
7.9
28
|
Verified
Not enough data
7.1
27
|
Verified
Not enough data
7.4
26
|
Verified
Not enough data
7.2
28
|
Verified
Not enough data
Campaign Management
7.0
27
|
Verified
Not enough data
7.1
26
|
Verified
Not enough data
8.4
31
|
Verified
Not enough data
6.9
26
Not enough data
Social
7.1
28
Not enough data
6.8
27
|
Verified
Not enough data
6.8
28
|
Verified
Not enough data
6.4
27
Not enough data
6.6
28
|
Verified
Not enough data
Reporting & Analytics
7.7
29
|
Verified
Not enough data
7.0
28
|
Verified
Not enough data
6.9
27
|
Verified
Not enough data
6.4
29
|
Verified
Not enough data
6.7
27
|
Verified
Not enough data
Platform
8.2
29
|
Verified
Not enough data
7.0
27
|
Verified
Not enough data
7.7
27
|
Verified
Not enough data
6.8
24
|
Verified
Not enough data
6.2
23
|
Verified
Not enough data
7.8
26
|
Verified
Not enough data
6.9
28
|
Verified
Not enough data
Agentic AI - Marketing Automation
7.3
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
Integration
7.0
34
|
Verified
Not enough data
7.1
27
|
Verified
Not enough data
6.7
25
|
Verified
Not enough data
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
Not enough data
8.7
39
Not enough data
8.4
35
Not enough data
8.6
39
Not enough data
8.4
39
Analysis
Not enough data
8.4
32
Not enough data
8.5
38
Not enough data
8.5
35
Not enough data
8.5
34
Reporting
Not enough data
8.7
33
Not enough data
8.5
28
Not enough data
8.7
26
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.6
268
Not enough data
8.8
287
Not enough data
8.7
309
Not enough data
8.6
284
Organization
Not enough data
8.9
344
Not enough data
8.8
335
Not enough data
8.8
329
Performance Analysis
Not enough data
8.4
278
Not enough data
8.8
301
Sales Analysis
Not enough data
8.4
279
Not enough data
8.8
293
Generative AI
Not enough data
8.4
117
Not enough data
8.4
117
Agentic AI - AI Sales Assistant
Not enough data
9.1
22
Not enough data
9.0
22
Not enough data
8.9
22
Not enough data
9.0
21
Not enough data
9.3
22
Not enough data
9.2
22
Not enough data
9.2
22
Integrated Workflows
Not enough data
8.7
514
Not enough data
8.5
506
Not enough data
8.1
462
Not enough data
8.1
457
Not enough data
8.8
515
Not enough data
8.4
464
Not enough data
8.6
477
Repeatability and Reportability
Not enough data
8.4
479
Not enough data
8.7
497
Not enough data
8.7
493
Not enough data
8.3
479
Not enough data
7.7
413
AI and Automation
Not enough data
8.5
457
Not enough data
8.4
464
Not enough data
8.3
424
Not enough data
8.0
428
Not enough data
7.8
410
Generative AI
Not enough data
7.4
264
Agentic AI - Sales Engagement
Not enough data
8.3
84
Not enough data
8.4
84
Not enough data
8.5
82
Not enough data
8.4
84
Not enough data
8.3
84
Not enough data
8.2
84
Not enough data
8.5
83
Call Analytics
Not enough data
8.7
130
Not enough data
8.6
134
Not enough data
8.7
130
Not enough data
8.9
130
Agent Performance Management
Not enough data
8.7
139
Not enough data
8.7
123
Not enough data
8.8
140
Generative AI
Not enough data
8.2
55
Agentic AI - Conversation Intelligence
Not enough data
8.8
11
Not enough data
9.3
12
Not enough data
9.2
11
Not enough data
9.2
12
Not enough data
8.6
11
Not enough data
9.2
12
Not enough data
9.2
12
Revenue Sourcing and Forecasting
Not enough data
8.7
63
Not enough data
8.4
63
Not enough data
8.8
64
Not enough data
8.5
61
Not enough data
8.4
61
Not enough data
8.3
55
Not enough data
8.2
56
CRM Data Enrichment
Not enough data
8.1
61
Not enough data
8.4
59
Not enough data
8.2
57
Not enough data
8.0
60
Not enough data
8.5
54
Account Management
Not enough data
8.2
61
Not enough data
8.0
61
Not enough data
8.1
58
Not enough data
8.2
57
Not enough data
8.6
53
Not enough data
8.4
54
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.7
18
Not enough data
8.1
18
Not enough data
8.2
18
Not enough data
8.1
18
Not enough data
8.0
18
Territory Mapping
Not enough data
8.8
35
Not enough data
8.6
33
Not enough data
8.4
33
Route Planning
Not enough data
9.0
32
Not enough data
9.0
34
Not enough data
9.2
35
Sales Performance Management
Not enough data
8.3
30
Not enough data
8.4
33
Not enough data
9.0
33
Presentation and Forms
Not enough data
8.0
29
Not enough data
8.3
32
Not enough data
8.5
32
Integrations
Not enough data
8.1
156
Not enough data
8.5
157
Not enough data
8.1
157
Not enough data
8.1
156
Not enough data
8.8
157
Branding & Customizatio
Not enough data
8.1
151
Not enough data
8.2
155
Not enough data
8.3
154
Automatic Rules & Configurations
Not enough data
8.4
155
Not enough data
8.3
154
Not enough data
8.0
157
Agentic AI - Business Scheduling
Not enough data
8.5
33
Not enough data
8.3
33
Sales Performance Features - Sales Planning
Not enough data
8.4
171
Not enough data
8.5
162
Not enough data
8.5
167
Not enough data
8.6
167
Not enough data
8.6
165
Not enough data
8.8
165
Not enough data
8.2
162
Territory Management - Sales Planning
Not enough data
8.5
163
Not enough data
8.5
168
Quota & Capacity Management - Sales Planning
Not enough data
8.4
165
Not enough data
8.3
172
Not enough data
8.4
166
Agentic AI - Sales Planning
Not enough data
8.4
53
Not enough data
8.5
52
Agentic AI - Lead Scoring
Not enough data
7.7
45
Not enough data
8.2
45
Not enough data
7.8
45
Not enough data
7.9
46
Attribution
Not enough data
8.9
440
Not enough data
8.9
444
Not enough data
8.6
426
Discovery
Not enough data
8.9
447
Not enough data
8.6
442
Not enough data
8.6
424
Management
Not enough data
8.5
412
Not enough data
8.6
430
Platform
Not enough data
8.6
422
Not enough data
8.6
422
Agentic AI - Sales Performance Management
Not enough data
8.4
69
Not enough data
8.5
69
Not enough data
8.5
70
Incentives
Not enough data
8.1
432
Not enough data
8.4
495
Not enough data
8.0
431
Not enough data
8.5
507
Personalization
Not enough data
8.6
476
Not enough data
8.8
554
Not enough data
8.9
585
Not enough data
8.6
531
Administrative
Not enough data
8.7
559
Not enough data
8.5
522
Not enough data
8.4
503
Agentic AI - Email Tracking
Not enough data
8.2
64
Not enough data
8.4
62
Not enough data
8.4
62
Not enough data
8.2
63
Not enough data
8.3
63
Not enough data
8.3
62
Not enough data
8.4
65
Analytics
Not enough data
8.3
569
Not enough data
8.4
577
Not enough data
8.3
591
Customizations
Not enough data
8.7
621
Not enough data
8.5
589
Not enough data
8.6
625
Not enough data
8.4
570
Not enough data
8.4
598
Generative AI
Not enough data
7.5
291
Agentic AI - Sales Analytics
Not enough data
8.2
77
Not enough data
8.6
76
Not enough data
8.3
76
Not enough data
8.3
76
Not enough data
8.2
76
Data Sourcing
Not enough data
8.5
962
Not enough data
8.7
993
Not enough data
8.3
897
Not enough data
8.7
1024
Not enough data
8.6
957
Predictive Analytics
Not enough data
8.4
939
Not enough data
8.6
952
Not enough data
8.1
850
Not enough data
8.3
890
Sales Management
Not enough data
8.7
979
Not enough data
8.1
853
Not enough data
8.6
974
Not enough data
8.8
1042
Agentic AI - Outbound Call Tracking
Not enough data
8.5
38
Not enough data
8.5
39
Calling
Not enough data
8.5
185
Not enough data
8.4
176
Not enough data
8.7
185
Not enough data
8.7
182
Not enough data
8.7
42
Contacts
Not enough data
8.8
176
Not enough data
8.7
179
Not enough data
8.7
181
Insights
Not enough data
9.1
186
Not enough data
8.9
182
Not enough data
8.2
178
Not enough data
8.5
188
Not enough data
8.4
183
Not enough data
8.6
38
Agentic AI - Sales Coaching
Not enough data
9.1
22
Not enough data
9.0
22
Not enough data
9.1
22
Not enough data
9.2
22
Training
Not enough data
8.8
256
Not enough data
8.8
249
Not enough data
8.5
210
Not enough data
8.5
245
Feedback
Not enough data
8.8
237
Not enough data
8.6
235
Not enough data
8.6
215
Not enough data
8.6
203
Not enough data
8.9
227
Not enough data
8.9
228
Not enough data
8.7
201
Generative AI
Not enough data
7.6
71
Agentic AI - Sales Enablement
Not enough data
8.0
28
Not enough data
8.1
28
Not enough data
8.1
28
Content Management
Not enough data
8.3
347
Not enough data
8.1
337
Not enough data
8.2
322
Not enough data
8.5
313
Not enough data
8.3
330
Analytics
Not enough data
8.7
337
Not enough data
8.4
336
Not enough data
8.4
219
Not enough data
8.3
345
Learning Management - Sales Enablement
Not enough data
8.6
21
Not enough data
8.6
21
Not enough data
8.6
21
Revenue Enablement - Sales Enablement
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
8.9
20
Categories
Categories
Shared Categories
Act! and Salesforce Sales Cloud are categorized as CRM
Unique Categories
Act! is categorized as Marketing Automation
Salesforce Sales Cloud is categorized as Business Scheduling, Field Sales, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Sales Planning, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, Revenue Operations & Intelligence (RO&I), Outbound Call Tracking, and Location Intelligence
Reviews
Reviewers' Company Size
Act!
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
9.1%
Marketing and Advertising
5.6%
Real Estate
5.4%
Construction
4.9%
Insurance
4.5%
Other
70.5%
Computer Software
13.5%
Information Technology and Services
11.7%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.8%
Discussions
Assigning contacts to users?
2 Comments
JM
It all comes down to how you want to implement this territory management.
You can set security roles for the users and contact entries to enable or...Read more
How should I get Pro to my mobile device?
2 Comments
AD
If you are using Act! Pro then the only sensible option is to use the Handheld Contact addon as this offers a really effective solution. A 'subset' of your...Read more
Each time I click the email icon in ACT to start an email message in Outlook, I get a box...
1 Comment
JM
As far as I can tell, this is more an issue with Outlook than with Act!
Basically, there are 2 potential causes for this issue. Either A) your Security...Read more
When do you need a CRM?
11 Comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
MM
1. Customer Management,
2. Employee Day to Day Activity tracking,
3. Make your business process smooth
4. Automated workflow
5. Validated workflow...Read more
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