# Act! vs Agentforce Sales (formerly Salesforce Sales Cloud) Comparison --- ## AI Generated Summary - **G2 reviewers report** that Act! is praised for its **affordability** and **quick installation** , making it a solid choice for small businesses looking for a straightforward CRM solution. Users appreciate how easy it is to stay organized for day-to-day tasks, which is essential for managing relationships effectively. - **Users say** that Agentforce Sales excels in **pipeline visibility** and **AI integration** , providing a robust platform for mid-market companies. The drag-and-drop dashboard allows for customizable views, which helps teams quickly access the metrics they need without wasting time. - **According to verified reviews** , Act! users find the platform **user-friendly** and effective for managing sales pipelines and running automated marketing campaigns. This ease of use is particularly beneficial for virtual assistants and small teams who need to maintain comprehensive records. - **Reviewers mention** that while Act! offers a solid feature set, it sometimes struggles with **customization** compared to Agentforce Sales. Users have noted challenges in matching specific workflow needs, which can hinder efficiency for more complex operations. - **G2 reviewers highlight** that Agentforce Sales provides a more comprehensive **support experience** , with higher ratings for customer service and resources. Users appreciate the extensive options available, which reduce the need to seek additional tools for various tasks. - **Users report** that Act! has a **lower G2 Score** compared to Agentforce Sales, indicating that while it serves its purpose well for small businesses, it may not meet the expectations of larger organizations looking for advanced features and integrations. | | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Star Rating** | 3.9 out of 5 | 4.4 out of 5 | | **Total Reviews** | 512 | 25,816 | | **Largest Market Segment** | Small-Business (78.8% of reviews) | Mid-Market (46.0% of reviews) | | **Entry Level Price** | $60.00 1 user/mo | $25.00 1 User Per Month | --- ## Top Pros & Cons ### Act! Pros: - Ease of Use (31 reviews) - Customer Management (21 reviews) Cons: - Integration Issues (13 reviews) - Missing Features (13 reviews) ### Agentforce Sales (formerly Salesforce Sales Cloud) Pros: - Features (3167 reviews) - Ease of Use (2065 reviews) Cons: - Learning Curve (1092 reviews) - Limitations (791 reviews) --- ## Ratings Comparison | Rating | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Meets Requirements** | 8.2 (445 reviews) | 8.8 (14192 reviews) | | **Ease of Use** | 7.9 (450 reviews) | 8.2 (18204 reviews) | | **Ease of Setup** | 7.3 (242 reviews) | 7.8 (9138 reviews) | | **Ease of Admin** | 7.6 (199 reviews) | 7.9 (4496 reviews) | | **Quality of Support** | 7.6 (426 reviews) | 8.1 (12392 reviews) | | **Has the product been a good partner in doing business?** | 7.5 (189 reviews) | 8.4 (4463 reviews) | | **Product Direction (% positive)** | 5.8 (449 reviews) | 8.3 (13811 reviews) | --- ## Pricing ### Act! #### Entry-Level Pricing Plan: Act! Advantage Ultimate Price: $60.00 1 user/mo Description: Includes everything in Professional, plus: Key Features: - Marketing Automation (includes 50,000 sends/mo) - Online Customer Portal - Custom Industry Tables [Browse all 4 editions](https://www.g2.com/products/act/pricing) #### Free Trial Yes ### Agentforce Sales (formerly Salesforce Sales Cloud) #### Entry-Level Pricing Plan: Starter Edition Price: $25.00 1 User Per Month Description: Out-of-the-box CRM for up to 10 users Key Features: - Automatic data capture - Lead Management - Opportunity Management [Browse all 4 editions](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Act!** | 6.8/10 | 350 | | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.2/10 | 11175 | #### Sales Force Automation | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Contact & Account Management** | 8.4 (303 reviews) ✓ Verified | 8.8 (9636 reviews) ✓ Verified | | **Partner Relationship Mgmt. (PRM)** | Feature Not Available | 8.3 (6401 reviews) ✓ Verified | | **Opportunity & Pipeline Mgmt.** | 7.4 (232 reviews) ✓ Verified | 8.7 (9360 reviews) ✓ Verified | | **Task / Activity Management** | 8.1 (289 reviews) ✓ Verified | 8.3 (9561 reviews) ✓ Verified | | **Territory & Quota Management** | 6.7 (163 reviews) ✓ Verified | 8.0 (7326 reviews) ✓ Verified | | **Desktop Integration** | 7.5 (258 reviews) ✓ Verified | 8.2 (7626 reviews) ✓ Verified | | **Product & Price List Management** | 6.6 (163 reviews) ✓ Verified | 8.0 (6766 reviews) ✓ Verified | | **Quote & Order Management** | 6.6 (169 reviews) ✓ Verified | 8.1 (6667 reviews) ✓ Verified | | **Customer Contract Management** | 7.9 (236 reviews) | 8.3 (7419 reviews) ✓ Verified | #### Marketing Automation | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Email Marketing** | 7.2 (214 reviews) ✓ Verified | 8.0 (6680 reviews) ✓ Verified | | **Campaign Management** | 7.1 (187 reviews) ✓ Verified | 8.1 (7000 reviews) ✓ Verified | | **Lead Management** | 7.7 (225 reviews) ✓ Verified | 8.5 (8141 reviews) ✓ Verified | | **Marketing ROI Analytics** | 6.5 (82 reviews) ✓ Verified | 7.9 (5428 reviews) | #### Customer Support | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Case Management** | 7.4 (194 reviews) | 8.3 (6840 reviews) ✓ Verified | | **Customer Support Portal** | 7.0 (183 reviews) | 8.1 (6387 reviews) ✓ Verified | | **Knowledge Base** | 7.6 (160 reviews) ✓ Verified | 8.2 (6792 reviews) ✓ Verified | | **Call Center Features** | 7.0 (172 reviews) | 8.0 (5498 reviews) ✓ Verified | | **Support Analytics** | 7.3 (75 reviews) | 8.2 (5988 reviews) ✓ Verified | #### Reporting & Analytics | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Reporting** | 7.3 (240 reviews) ✓ Verified | 8.5 (9054 reviews) ✓ Verified | | **Dashboards** | 7.4 (231 reviews) ✓ Verified | 8.5 (9214 reviews) ✓ Verified | | **Forecasting** | 6.7 (166 reviews) ✓ Verified | 8.2 (7484 reviews) ✓ Verified | #### Mobile & Social | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Social Collaboration Features** | Feature Not Available | 7.9 (5632 reviews) ✓ Verified | | **Social Network Integration** | Feature Not Available | 7.8 (5246 reviews) ✓ Verified | | **Mobile User Support** | 6.4 (153 reviews) ✓ Verified | 7.7 (6111 reviews) ✓ Verified | #### Platform | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Customization** | 7.5 (157 reviews) ✓ Verified | 8.5 (3699 reviews) ✓ Verified | | **Workflow Capability** | 7.2 (136 reviews) ✓ Verified | 8.5 (3703 reviews) ✓ Verified | | **User, Role, and Access Management** | 7.7 (150 reviews) ✓ Verified | 8.6 (3648 reviews) ✓ Verified | | **Internationalization** | 6.9 (98 reviews) ✓ Verified | 8.4 (2905 reviews) ✓ Verified | | **Sandbox / Test Environments** | 6.2 (82 reviews) ✓ Verified | 8.5 (3187 reviews) ✓ Verified | | **Document & Content Mgmt.** | 7.2 (132 reviews) ✓ Verified | 8.1 (3205 reviews) ✓ Verified | | **Performance and Reliability** | 7.6 (159 reviews) ✓ Verified | 8.7 (3688 reviews) ✓ Verified | | **Output Document Generation** | 7.3 (131 reviews) ✓ Verified | 8.1 (3031 reviews) | #### Integration | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Data Import & Export Tools** | 7.6 (157 reviews) ✓ Verified | 8.5 (2614 reviews) ✓ Verified | | **Integration APIs** | 6.6 (109 reviews) ✓ Verified | 8.5 (3109 reviews) ✓ Verified | | **Breadth of Partner Applications** | 6.9 (99 reviews) ✓ Verified | 8.5 (2922 reviews) ✓ Verified | #### Generative AI | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **AI Text Generation** | 5.0 (36 reviews) | 7.6 (901 reviews) | #### Agentic AI - CRM | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Autonomous Task Execution** | 5.2 (11 reviews) | 8.1 (296 reviews) | | **Multi-step Planning** | 5.2 (11 reviews) | 8.0 (253 reviews) | | **Cross-system Integration** | 5.3 (11 reviews) | 8.3 (274 reviews) | | **Adaptive Learning** | 5.0 (11 reviews) | 8.1 (238 reviews) | | **Natural Language Interaction** | 4.8 (11 reviews) | 8.1 (242 reviews) | | **Proactive Assistance** | 5.0 (11 reviews) | 8.2 (264 reviews) | | **Decision Making** | 5.0 (11 reviews) | 8.3 (262 reviews) | ### Marketing Automation | Product | Score | Reviews | |---|---|---| | **Act!** | 7.2/10 | 41 | | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | #### Email Marketing | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Building and Personalizing Emails** | 8.1 (32 reviews) ✓ Verified | Not enough data | | **Sending Outbound Emails** | 8.2 (32 reviews) ✓ Verified | Not enough data | | **Manage Email Deliverability** | 8.2 (29 reviews) ✓ Verified | Not enough data | | **Automated Email Responses** | 7.2 (27 reviews) ✓ Verified | Not enough data | #### Online Marketing | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Landing Pages and Forms** | 6.9 (30 reviews) ✓ Verified | Not enough data | | **Dynamic Content** | 7.1 (28 reviews) ✓ Verified | Not enough data | | **A/B Testing** | 6.7 (24 reviews) ✓ Verified | Not enough data | | **Mobile Optimized** | 6.8 (26 reviews) ✓ Verified | Not enough data | | **Search Tracking and Optimization** | 7.5 (25 reviews) | Not enough data | #### Lead Management | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Marketing Lead Database** | 7.8 (31 reviews) ✓ Verified | Not enough data | | **Data Quality Management** | 8.1 (29 reviews) ✓ Verified | Not enough data | | **Segmentation** | 7.9 (28 reviews) ✓ Verified | Not enough data | | **Lead Scoring and Grading** | 7.4 (27 reviews) ✓ Verified | Not enough data | | **Lead Nurturing** | 7.8 (27 reviews) ✓ Verified | Not enough data | | **Online Behavior Tracking** | 7.1 (26 reviews) ✓ Verified | Not enough data | | **Automated Alerts and Tasks** | 7.3 (25 reviews) ✓ Verified | Not enough data | | **CRM Lead Integration** | 7.2 (27 reviews) ✓ Verified | Not enough data | #### Campaign Management | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Program Management** | 6.9 (26 reviews) ✓ Verified | Not enough data | | **Event / Webinar Marketing** | 7.0 (25 reviews) ✓ Verified | Not enough data | | **Calendaring** | 8.3 (30 reviews) ✓ Verified | Not enough data | | **Budgeting** | 6.8 (25 reviews) | Not enough data | #### Social | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Social Listening** | 7.0 (27 reviews) | Not enough data | | **Social Sharing** | 6.7 (26 reviews) ✓ Verified | Not enough data | | **Social Campaigns** | 6.7 (27 reviews) ✓ Verified | Not enough data | | **Social Media Engagement** | 6.3 (26 reviews) | Not enough data | | **Social Media Advertising** | 6.5 (27 reviews) ✓ Verified | Not enough data | #### Reporting & Analytics | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Basic Reporting** | 7.6 (28 reviews) ✓ Verified | Not enough data | | **Web Analytics** | 6.9 (27 reviews) ✓ Verified | Not enough data | | **ROI Analytics** | 6.7 (26 reviews) ✓ Verified | Not enough data | | **Revenue Analytics** | 6.3 (28 reviews) ✓ Verified | Not enough data | | **SEO / Keyword Analytics** | 6.6 (26 reviews) ✓ Verified | Not enough data | #### Platform | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Customization ** | 8.2 (28 reviews) ✓ Verified | Not enough data | | **Workflow Capability** | 6.9 (26 reviews) ✓ Verified | Not enough data | | **User, Role, and Access Management** | 7.6 (26 reviews) ✓ Verified | Not enough data | | **Internationalization** | 6.7 (23 reviews) ✓ Verified | Not enough data | | **Sandbox / Test Environments** | 6.1 (22 reviews) ✓ Verified | Not enough data | | **Performance and Reliability** | 7.7 (25 reviews) ✓ Verified | Not enough data | | **Output Document Generation** | 6.8 (27 reviews) ✓ Verified | Not enough data | #### Agentic AI - Marketing Automation | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Integration | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Data Import & Export Tools** | 7.0 (33 reviews) ✓ Verified | Not enough data | | **Integration APIs** | 7.0 (26 reviews) ✓ Verified | Not enough data | | **Breadth of Partner Applications** | 6.6 (24 reviews) ✓ Verified | Not enough data | ### Business Intelligence | Product | Score | Reviews | |---|---|---| | **Act!** | N/A | N/A | | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | #### Reports | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Reports Interface** | Not enough data | Not enough data | | **Steps to Answer** | Not enough data | Not enough data | | **Graphs and Charts** | Not enough data | Not enough data | | **Score Cards** | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | #### Self Service | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Calculated Fields** | Not enough data | Not enough data | | **Data Column Filtering** | Not enough data | Not enough data | | **Data Discovery** | Not enough data | Not enough data | | **Search** | Not enough data | Not enough data | | **Collaboration / Workflow** | Not enough data | Not enough data | | **Automodeling** | Not enough data | Not enough data | #### Advanced Analytics | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Predictive Analytics** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Big Data Services** | Not enough data | Not enough data | #### Building Reports | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Data Transformation** | Not enough data | Not enough data | | **Data Modeling** | Not enough data | Not enough data | | **WYSIWYG Report Design** | Not enough data | Not enough data | | **Integration APIs** | Not enough data | Not enough data | #### Platform | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Mobile User Support** | Not enough data | Not enough data | | **Customization ** | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Internationalization** | Not enough data | Not enough data | | **Sandbox / Test Environments** | Not enough data | Not enough data | | **Performance and Reliability** | Not enough data | Not enough data | | **Breadth of Partner Applications** | Not enough data | Not enough data | ### Location Intelligence | Product | Score | Reviews | |---|---|---| | **Act!** | N/A | N/A | | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 45 | #### Cartography | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Map Design** | Not enough data | 8.6 (35 reviews) | | **Vector Mapping ** | Not enough data | 8.4 (31 reviews) | | **Data Visualization** | Not enough data | 8.6 (35 reviews) | | **Overlaying** | Not enough data | 8.3 (35 reviews) | #### Analysis | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Predictive Analysis** | Not enough data | 8.2 (28 reviews) | | **Distance Analysis ** | Not enough data | 8.4 (35 reviews) | | **Spatial Analysis** | Not enough data | 8.3 (31 reviews) | | **Data Stream** | Not enough data | 8.4 (30 reviews) | #### Reporting | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Data Transformation** | Not enough data | 8.6 (29 reviews) | | **WYSIWYG Design** | Not enough data | 8.3 (24 reviews) | | **API Integrations** | Not enough data | 8.6 (22 reviews) | ### Lead Generation | Product | Score | Reviews | |---|---|---| | **Act!** | N/A | N/A | | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | #### Lead Generation | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Lead Builder** | Not enough data | Not enough data | | **CRM Integration** | Not enough data | Not enough data | | **Marketing Automation Integration** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Data Import & Export Tools** | Not enough data | Not enough data | ### AI Sales Assistant | Product | Score | Reviews | |---|---|---| | **Act!** | N/A | N/A | | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 425 | #### Lead Facilitation | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Customer-facing Chatbot** | Not enough data | 8.5 (272 reviews) | | **Lead Qualification** | Not enough data | 8.8 (297 reviews) | | **Lead Follow-up** | Not enough data | 8.8 (320 reviews) | | **Meeting Scheduling ** | Not enough data | 8.6 (292 reviews) | #### Organization | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Opportunity and Pipeline Management ** | Not enough data | 9.0 (355 reviews) | | **Data Entry** | Not enough data | 8.8 (348 reviews) | | **Integrations / APIs** | Not enough data | 8.8 (343 reviews) | #### Performance Analysis | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Coaching ** | Not enough data | 8.4 (286 reviews) | | **Peformance Tracking** | Not enough data | 8.8 (310 reviews) | #### Sales Analysis | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **ROI Forecasting ** | Not enough data | 8.4 (284 reviews) | | **Sales Forecasting ** | Not enough data | 8.8 (302 reviews) | #### Generative AI | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **AI Text Generation** | Not enough data | 8.4 (125 reviews) | | **AI Text Summarization** | Not enough data | 8.5 (124 reviews) | #### Agentic AI - AI Sales Assistant | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Autonomous Task Execution** | Not enough data | 9.1 (31 reviews) | | **Multi-step Planning** | Not enough data | 9.2 (30 reviews) | | **Cross-system Integration** | Not enough data | 9.0 (27 reviews) | | **Adaptive Learning** | Not enough data | 9.0 (26 reviews) | | **Natural Language Interaction** | Not enough data | 9.3 (27 reviews) | | **Proactive Assistance** | Not enough data | 9.1 (27 reviews) | | **Decision Making** | Not enough data | 9.3 (29 reviews) | ### Sales Engagement | Product | Score | Reviews | |---|---|---| | **Act!** | N/A | N/A | | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 618 | #### Integrated Workflows | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Task Management** | Not enough data | 8.7 (521 reviews) | | **Email Tracking/Automation** | Not enough data | 8.5 (510 reviews) | | **Calls and Voice** | Not enough data | 8.1 (465 reviews) | | **Other Outreach Options ** | Not enough data | 8.1 (459 reviews) | | **CRM Integration** | Not enough data | 8.8 (524 reviews) | | **Calendar** | Not enough data | 8.4 (467 reviews) | | **Shared Records** | Not enough data | 8.6 (480 reviews) | #### Repeatability and Reportability | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Content Management** | Not enough data | 8.4 (481 reviews) | | **Workflow Management** | Not enough data | 8.7 (500 reviews) | | **Workflow Performance** | Not enough data | 8.7 (497 reviews) | | **Sales Coaching and Insights** | Not enough data | 8.3 (481 reviews) | | **Gamification** | Not enough data | 7.8 (414 reviews) | #### AI and Automation | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Lead Prioritization** | Not enough data | 8.5 (462 reviews) | | **Lead Scoring** | Not enough data | 8.4 (469 reviews) | | **Best Time of Day Scheduling** | Not enough data | 8.3 (426 reviews) | | **Buyer Intelligence** | Not enough data | 8.0 (430 reviews) | | **Machine Learning** | Not enough data | 7.8 (415 reviews) | #### Generative AI | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **AI Text Generation** | Not enough data | 7.4 (268 reviews) | #### Agentic AI - Sales Engagement | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.3 (87 reviews) | | **Multi-step Planning** | Not enough data | 8.5 (88 reviews) | | **Cross-system Integration** | Not enough data | 8.6 (86 reviews) | | **Adaptive Learning** | Not enough data | 8.4 (87 reviews) | | **Natural Language Interaction** | Not enough data | 8.3 (87 reviews) | | **Proactive Assistance** | Not enough data | 8.2 (87 reviews) | | **Decision Making** | Not enough data | 8.5 (87 reviews) | ### Conversation Intelligence | Product | Score | Reviews | |---|---|---| | **Act!** | N/A | N/A | | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 183 | #### Call Analytics | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Call Recording** | Not enough data | 8.7 (132 reviews) | | **Machine Learning** | Not enough data | 8.6 (136 reviews) | | **Call Analysis** | Not enough data | 8.7 (132 reviews) | | **Lead Qualification** | Not enough data | 8.9 (133 reviews) | #### Artificial Intelligence - Conversation Intelligence | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Customer Scoring** | Not enough data | 8.7 (141 reviews) | | **Speech-to-Text** | Not enough data | 8.7 (125 reviews) | | **Sentiment Analysis** | Not enough data | Not enough data | #### Generative AI | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **AI Text Summarization** | Not enough data | 8.3 (59 reviews) | #### Agentic AI - Conversation Intelligence | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.7 (13 reviews) | | **Multi-step Planning** | Not enough data | 9.2 (14 reviews) | | **Cross-system Integration** | Not enough data | 9.3 (14 reviews) | | **Adaptive Learning** | Not enough data | 9.2 (14 reviews) | | **Natural Language Interaction** | Not enough data | 8.7 (13 reviews) | | **Proactive Assistance** | Not enough data | 8.9 (14 reviews) | | **Decision Making** | Not enough data | 9.0 (14 reviews) | ### Revenue Operations & Intelligence (RO&I) | Product | Score | Reviews | |---|---|---| | **Act!** | N/A | N/A | | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 82 | #### Revenue Sourcing and Forecasting | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Revenue History** | Not enough data | 8.7 (66 reviews) | | **Pipeline Management** | Not enough data | 8.6 (69 reviews) | | **Dashboard Analytics** | Not enough data | 8.9 (69 reviews) | | **Multi-Device Data Visualization** | Not enough data | 8.5 (63 reviews) | | **Data Segmentation** | Not enough data | 8.5 (66 reviews) | | **Predictive Forecasting** | Not enough data | 8.4 (58 reviews) | | **Revenue Operations Cadence** | Not enough data | 8.2 (58 reviews) | #### CRM Data Enrichment | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Calendar Sync** | Not enough data | 8.1 (64 reviews) | | **Email Activity Capture** | Not enough data | 8.4 (62 reviews) | | **Conversation Intelligence** | Not enough data | 8.2 (59 reviews) | | **Marketing Leads** | Not enough data | 8.2 (65 reviews) | | **Contact Capture** | Not enough data | 8.5 (56 reviews) | #### Account Management | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Nonengaged Accounts** | Not enough data | 8.3 (63 reviews) | | **Account optimization** | Not enough data | 8.1 (63 reviews) | | **Historical Patterns** | Not enough data | 8.1 (60 reviews) | | **Rep Performance** | Not enough data | 8.2 (59 reviews) | | **Account Engagement** | Not enough data | 8.7 (56 reviews) | | **Historical Win/Loss Patterns** | Not enough data | 8.4 (56 reviews) | #### Agentic AI - Revenue Operations & Intelligence (RO&I) | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.1 (22 reviews) | | **Cross-system Integration** | Not enough data | 8.4 (23 reviews) | | **Adaptive Learning** | Not enough data | 8.4 (21 reviews) | | **Proactive Assistance** | Not enough data | 8.2 (21 reviews) | | **Decision Making** | Not enough data | 8.3 (23 reviews) | ### Field Sales | Product | Score | Reviews | |---|---|---| | **Act!** | N/A | N/A | | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.6/10 | 39 | #### Territory Mapping | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Custom Territory Mapping** | Not enough data | 8.7 (31 reviews) | | **Strategic Selling** | Not enough data | 8.6 (29 reviews) | | **Automatic Rep Assignment** | Not enough data | 8.4 (29 reviews) | #### Route Planning | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Lead Priority** | Not enough data | 8.9 (28 reviews) | | **Optimized Sales Routes** | Not enough data | 9.0 (30 reviews) | | **Map Directions** | Not enough data | 9.1 (31 reviews) | #### Sales Performance Management | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Gamification** | Not enough data | 8.3 (26 reviews) | | **Performance Dashboards** | Not enough data | 8.3 (29 reviews) | | **Sales Rep Tracker** | Not enough data | 9.0 (29 reviews) | #### Presentation and Forms | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Video and Interactive Media** | Not enough data | 8.0 (25 reviews) | | **Digital Contracts** | Not enough data | 8.2 (28 reviews) | | **E-signature** | Not enough data | 8.5 (28 reviews) | ### Business Scheduling | Product | Score | Reviews | |---|---|---| | **Act!** | N/A | N/A | | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 180 | #### Integrations | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **MS Teams Integration** | Not enough data | 8.1 (157 reviews) | | **Email Integration** | Not enough data | 8.5 (159 reviews) | | **Zoom Integration** | Not enough data | 8.1 (158 reviews) | | **Google Meet Integration** | Not enough data | 8.1 (157 reviews) | | **Salesforce Integration** | Not enough data | 8.8 (160 reviews) | #### Branding & Customizatio | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Custom Booking Page** | Not enough data | 8.1 (152 reviews) | | **Personalized Links** | Not enough data | 8.2 (156 reviews) | | **Personalized Web Embed** | Not enough data | 8.3 (155 reviews) | #### Automatic Rules & Configurations | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Set Working Hours** | Not enough data | 8.4 (156 reviews) | | **Automatic Updates** | Not enough data | 8.3 (156 reviews) | | **Buffer Times** | Not enough data | 8.0 (158 reviews) | #### Agentic AI - Business Scheduling | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.4 (33 reviews) | | **Multi-step Planning** | Not enough data | 8.4 (34 reviews) | ### Sales Planning | Product | Score | Reviews | |---|---|---| | **Act!** | N/A | N/A | | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 196 | #### Sales Performance Features - Sales Planning | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Account Scoring** | Not enough data | 8.5 (172 reviews) | | **Revenue Planning** | Not enough data | 8.5 (161 reviews) | | **Account Segmentation** | Not enough data | 8.5 (166 reviews) | | **Sales Performance** | Not enough data | 8.6 (168 reviews) | | **Sales Forecasting** | Not enough data | 8.6 (170 reviews) | | **Integrations** | Not enough data | 8.8 (166 reviews) | | **Scenario Modeling** | Not enough data | 8.2 (161 reviews) | #### Territory Management - Sales Planning | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Territory Management** | Not enough data | 8.6 (163 reviews) | | **Territory Planning** | Not enough data | 8.5 (169 reviews) | #### Quota & Capacity Management - Sales Planning | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Quota Management** | Not enough data | 8.4 (165 reviews) | | **Capacity Management** | Not enough data | 8.4 (173 reviews) | | **Quota Planning** | Not enough data | 8.4 (165 reviews) | #### Agentic AI - Sales Planning | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.5 (55 reviews) | | **Multi-step Planning** | Not enough data | 8.5 (54 reviews) | ### Lead Scoring | Product | Score | Reviews | |---|---|---| | **Act!** | N/A | N/A | | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 513 | #### Agentic AI - Lead Scoring | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.9 (54 reviews) | | **Cross-system Integration** | Not enough data | 8.2 (53 reviews) | | **Adaptive Learning** | Not enough data | 7.9 (54 reviews) | | **Decision Making** | Not enough data | 8.1 (55 reviews) | #### Attribution | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Lead Opportunity** | Not enough data | 8.9 (452 reviews) | | **Lead Assignment** | Not enough data | 8.9 (458 reviews) | | **Pipeline Acceleration** | Not enough data | 8.6 (433 reviews) | #### Discovery | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Lead Management** | Not enough data | 8.9 (462 reviews) | | **Scoring/Ranking** | Not enough data | 8.6 (452 reviews) | | **Lead Context** | Not enough data | 8.6 (429 reviews) | #### Management | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Conversion Viability** | Not enough data | 8.5 (417 reviews) | | **Workflow** | Not enough data | 8.6 (438 reviews) | #### Platform | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Data Synchronization** | Not enough data | 8.6 (428 reviews) | | **Analysis** | Not enough data | 8.6 (429 reviews) | ### Sales Performance Management | Product | Score | Reviews | |---|---|---| | **Act!** | N/A | N/A | | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 683 | #### Agentic AI - Sales Performance Management | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.4 (67 reviews) | | **Natural Language Interaction** | Not enough data | 8.7 (67 reviews) | | **Proactive Assistance** | Not enough data | 8.6 (68 reviews) | #### Incentives | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Badges** | Not enough data | 8.2 (431 reviews) | | **Triggers** | Not enough data | 8.4 (494 reviews) | | **Commission Calculator** | Not enough data | 8.0 (428 reviews) | | **Leaderboards** | Not enough data | 8.6 (506 reviews) | #### Personalization | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Profiles** | Not enough data | 8.6 (476 reviews) | | **Custom Reports** | Not enough data | 8.8 (554 reviews) | | **Dashboards** | Not enough data | 8.9 (587 reviews) | | **Goal Setting** | Not enough data | 8.6 (530 reviews) | #### Administrative | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Integration** | Not enough data | 8.7 (557 reviews) | | **Employee Structure** | Not enough data | 8.5 (520 reviews) | | **Behavior Monitoring** | Not enough data | 8.4 (501 reviews) | ### Email Tracking | Product | Score | Reviews | |---|---|---| | **Act!** | N/A | N/A | | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 715 | #### Agentic AI - Email Tracking | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.2 (62 reviews) | | **Multi-step Planning** | Not enough data | 8.4 (60 reviews) | | **Cross-system Integration** | Not enough data | 8.4 (60 reviews) | | **Adaptive Learning** | Not enough data | 8.3 (62 reviews) | | **Natural Language Interaction** | Not enough data | 8.4 (61 reviews) | | **Proactive Assistance** | Not enough data | 8.3 (60 reviews) | | **Decision Making** | Not enough data | 8.4 (63 reviews) | #### Analytics | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Open Rates** | Not enough data | 8.3 (569 reviews) | | **Link Activity** | Not enough data | 8.4 (576 reviews) | | **Attachment Activity** | Not enough data | 8.3 (590 reviews) | #### Customizations | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Email Platform Integration** | Not enough data | 8.7 (623 reviews) | | **Email Scheduling** | Not enough data | 8.5 (592 reviews) | | **Notifications** | Not enough data | 8.6 (625 reviews) | | **Email Categorization** | Not enough data | 8.4 (570 reviews) | | **Templates** | Not enough data | 8.4 (598 reviews) | #### Generative AI | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **AI Text Generation** | Not enough data | 7.5 (289 reviews) | ### Sales Analytics | Product | Score | Reviews | |---|---|---| | **Act!** | N/A | N/A | | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 1198 | #### Agentic AI - Sales Analytics | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.3 (76 reviews) | | **Cross-system Integration** | Not enough data | 8.6 (77 reviews) | | **Adaptive Learning** | Not enough data | 8.4 (76 reviews) | | **Natural Language Interaction** | Not enough data | 8.3 (75 reviews) | | **Proactive Assistance** | Not enough data | 8.3 (76 reviews) | #### Data Sourcing | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Data Sourcing** | Not enough data | 8.5 (965 reviews) | | **Exporting & Sharing Data** | Not enough data | 8.7 (995 reviews) | | **Multi-Device Data Visualization** | Not enough data | 8.3 (897 reviews) | | **Interactive Dashboards** | Not enough data | 8.7 (1026 reviews) | | **Data Segmentation** | Not enough data | 8.6 (957 reviews) | #### Predictive Analytics | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Lead Scoring** | Not enough data | 8.4 (943 reviews) | | **Opportunity Scoring** | Not enough data | 8.6 (957 reviews) | | **Risk Analysis** | Not enough data | 8.1 (850 reviews) | | **Live Forecasting** | Not enough data | 8.3 (891 reviews) | #### Sales Management | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Live Pipeline Management** | Not enough data | 8.7 (981 reviews) | | **Sales Gamification** | Not enough data | 8.1 (852 reviews) | | **Account-Based Analytics** | Not enough data | 8.6 (975 reviews) | | **Activity Tracking** | Not enough data | 8.8 (1044 reviews) | ### Outbound Call Tracking | Product | Score | Reviews | |---|---|---| | **Act!** | N/A | N/A | | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 222 | #### Agentic AI - Outbound Call Tracking | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.6 (38 reviews) | | **Natural Language Interaction** | Not enough data | 8.6 (39 reviews) | #### Calling | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Record Calls** | Not enough data | 8.5 (185 reviews) | | **Generate Location** | Not enough data | 8.4 (176 reviews) | | **Call Types** | Not enough data | 8.7 (185 reviews) | | **Click-to-Call** | Not enough data | 8.7 (183 reviews) | | **Auto Dialer** | Not enough data | 8.6 (44 reviews) | #### Contacts | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Personalization** | Not enough data | 8.8 (176 reviews) | | **Information Locater** | Not enough data | 8.7 (179 reviews) | | **Record Prospect Data** | Not enough data | 8.7 (181 reviews) | #### Insights | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Notes** | Not enough data | 9.1 (189 reviews) | | **Daily Summary** | Not enough data | 8.9 (182 reviews) | | **Automated Voicemails** | Not enough data | 8.3 (178 reviews) | | **Automated Emails** | Not enough data | 8.5 (188 reviews) | | **Sorts Prospects** | Not enough data | 8.4 (182 reviews) | | **Automated Note Taking** | Not enough data | 8.7 (38 reviews) | ### Sales Coaching | Product | Score | Reviews | |---|---|---| | **Act!** | N/A | N/A | | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 310 | #### Agentic AI - Sales Coaching | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Multi-step Planning** | Not enough data | 9.0 (20 reviews) | | **Cross-system Integration** | Not enough data | 8.9 (20 reviews) | | **Adaptive Learning** | Not enough data | 9.1 (20 reviews) | | **Decision Making** | Not enough data | 9.2 (20 reviews) | #### Training | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Knowledge Base** | Not enough data | 8.8 (255 reviews) | | **Coaching Materials** | Not enough data | 8.8 (247 reviews) | | **Playbook Creation** | Not enough data | 8.5 (207 reviews) | | **Video Record** | Not enough data | 8.5 (242 reviews) | #### Feedback | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Review** | Not enough data | 8.8 (236 reviews) | | **Scorecard** | Not enough data | 8.6 (232 reviews) | | **Coaching Card** | Not enough data | 8.6 (213 reviews) | | **Leaderboard** | Not enough data | 8.6 (200 reviews) | | **Real-Time Updates** | Not enough data | 8.8 (225 reviews) | | **Notifications** | Not enough data | 8.9 (226 reviews) | | **Competition** | Not enough data | 8.7 (198 reviews) | #### Generative AI | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **AI Text Summarization** | Not enough data | 7.6 (70 reviews) | ### Sales Enablement | Product | Score | Reviews | |---|---|---| | **Act!** | N/A | N/A | | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 444 | #### Agentic AI - Sales Enablement | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.0 (33 reviews) | | **Natural Language Interaction** | Not enough data | 8.0 (33 reviews) | | **Proactive Assistance** | Not enough data | 8.2 (33 reviews) | #### Content Management | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Content Import** | Not enough data | 8.3 (351 reviews) | | **Content Creation** | Not enough data | 8.1 (342 reviews) | | **Templates** | Not enough data | 8.2 (328 reviews) | | **Advanced Search** | Not enough data | 8.5 (318 reviews) | | **Content Storage** | Not enough data | 8.3 (335 reviews) | #### Analytics | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Reporting** | Not enough data | 8.7 (347 reviews) | | **Alerts** | Not enough data | 8.4 (345 reviews) | | **Account-Based Engagement** | Not enough data | 8.5 (226 reviews) | | **Content Utilization** | Not enough data | 8.3 (351 reviews) | #### Learning Management - Sales Enablement | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Sales Training ** | Not enough data | 8.4 (27 reviews) | | **Sales Coaching** | Not enough data | 8.4 (27 reviews) | | **Sales Onboarding** | Not enough data | 8.5 (27 reviews) | #### Revenue Enablement - Sales Enablement | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Cross-Functional Alignment** | Not enough data | 8.3 (26 reviews) | | **AI and Automation** | Not enough data | 8.3 (28 reviews) | | **End-to-End Customer Journey Insights** | Not enough data | 8.8 (27 reviews) | ### Revenue AI Platforms | Product | Score | Reviews | |---|---|---| | **Act!** | N/A | N/A | | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | #### Agentic AI - Revenue AI Platforms | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | #### Platform - Revenue AI Platforms | Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Conversation Intelligence** | Not enough data | Not enough data | | **Predictive Forecasting** | Not enough data | Not enough data | | **CRM Data Enrichment** | Not enough data | 10.0 (5 reviews) | | **Actionable Insights** | Not enough data | Not enough data | | **Risk Flagging** | Not enough data | Not enough data | | **Workflow Orchestration** | Not enough data | Not enough data | | **Sales Coaching** | Not enough data | Not enough data | | **Pipeline & Deal Management** | Not enough data | Not enough data | | **Customer Data Capture** | Not enough data | 10.0 (5 reviews) | --- ## Categories **Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm) **Unique to Act! (1):** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) **Unique to Agentforce Sales (formerly Salesforce Sales Cloud) (16):** [Sales Planning Software](https://www.g2.com/categories/sales-planning), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Location Intelligence Software](https://www.g2.com/categories/location-intelligence), [Field Sales Software](https://www.g2.com/categories/field-sales), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms) --- ## Reviewer Demographics ### By Company Size | Segment | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | |---|---|---| | **Small-Business** | 78.8% | 20.5% | | **Mid-Market** | 16.9% | 46.0% | | **Enterprise** | 4.3% | 33.5% | ### By Industry #### Act! - **Financial Services:** 9.0% - **Marketing and Advertising:** 5.5% - **Real Estate:** 5.3% - **Construction:** 5.1% - **Insurance:** 4.5% - **Information Technology and Services:** 4.1% - **Computer Software:** 3.7% - **Non-Profit Organization Management:** 2.2% - **Wholesale:** 2.0% - **Health, Wellness and Fitness:** 2.0% - **Other:** 56.6% #### Agentforce Sales (formerly Salesforce Sales Cloud) - **Computer Software:** 13.5% - **Information Technology and Services:** 11.8% - **Financial Services:** 6.8% - **Marketing and Advertising:** 4.9% - **Internet:** 3.2% - **Non-Profit Organization Management:** 3.0% - **Telecommunications:** 2.9% - **Hospital & Health Care:** 2.6% - **Consulting:** 2.4% - **Education Management:** 2.4% - **Other:** 46.6% --- ## Alternatives ### Alternatives to Act! - [GreenRope](https://www.g2.com/products/greenrope/reviews) — 4.3/5 stars (225 reviews) - [Keap](https://www.g2.com/products/thryv-keap/reviews) — 3.9/5 stars (28 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13826 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3055 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2930 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1619 reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1430 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1115 reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (999 reviews) - [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (952 reviews) ### Alternatives to Agentforce Sales (formerly Salesforce Sales Cloud) - [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5604 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13826 reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9660 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3570 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2930 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews) - [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6658 reviews) - [Membrain](https://www.g2.com/products/membrain/reviews) — 4.6/5 stars (223 reviews) - [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2041 reviews) --- ## Top Discussions ### Act! - Title: [How should I get Pro to my mobile device?](https://www.g2.com/discussions/how-should-i-get-pro-to-my-mobile-device-7d03ea84-6ea4-471b-adcc-5dfbdbb1de17) — 2 comments, 1 upvote > **Top comment:** "If you are using Act! Pro then the only sensible option is to use the Handheld Contact addon as this offers a really effective solution. A 'subset' of your..." - Title: [Assigning contacts to users?](https://www.g2.com/discussions/assigning-contacts-to-users) — 2 comments, 1 upvote > **Top comment:** "It all comes down to how you want to implement this territory management. You can set security roles for the users and contact entries to enable or..." - Title: [Will it integrate with my ERP?](https://www.g2.com/discussions/will-it-integrate-with-my-erp) — 1 comment, 1 upvote > **Top comment:** "Act! CRM can integrate with your ERP (enterprise resource planning) system, depending on which ERP system you are using." - Title: [How do I hire an office assistant who is trained to use Act!, without having to train them?](https://www.g2.com/discussions/how-do-i-hire-an-office-assistant-who-is-trained-to-use-act-without-having-to-train-them) — 1 comment, 1 upvote > **Top comment:** "Hi, we are a partner of Act! in the Philippines. We can assist you in setting up your AMA and other things in Act!. You might want to send me an email..." - Title: [Pay but no play](https://www.g2.com/discussions/33997-pay-but-no-play) — 1 comment, 1 upvote > **Top comment:** "Call their technical support. They really are attentive!" ### Agentforce Sales (formerly Salesforce Sales Cloud) - Title: [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) — 11 comments, 3 upvotes > **Top comment:** "Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions..." - Title: [How can total cost of ownership (TCO) be made better using Salesforce?](https://www.g2.com/discussions/10232-how-can-total-cost-of-ownership-tco-be-made-better-using-salesforce) — 11 comments, 1 upvote > **Top comment:** "TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest " - Title: [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) — 8 comments, 2 upvotes > **Top comment:** " 1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,..." - Title: [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) — 7 comments > **Top comment:** "unify email, social, phone, and chat support and helps manage every channel from one view" - Title: [How do I figure out how to run report of my own sales techniques](https://www.g2.com/discussions/how-do-i-figure-out-how-to-run-report-of-my-own-sales-techniques) — 7 comments, 1 upvote > **Top comment:** "I would need to know about your set up and exactly what you are trying to accomplish." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/act-vs-agentforce-sales-formerly-salesforce-sales-cloud)